Job Purpose

The Cleaning Operations Executive assists with the management of cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts and work incidents. He/She is also required to implement and recommend operation plans to improve work processes and service quality for the organisation. He works in an office environment and performs site visits when necessary. He is expected to communicate with relevant stakeholders and clients as part of his role in performing operational duties. He is organised, responsive, approachable, able to multi-task and capable of interacting with stakeholders.

• Manage contracts
• Manage incidents
• Manage cleaning teams
• Manage cleaning services
• Manage inventory, equipment and maintenance schedule

Industry: Consulting, HR, Recruitment

Location: Central / East area

Schedule: 5-day work week

Skills: Consulting, Recruitment, Staffing

Our business is in manpower and recruitment services catering to placement, outsourcing and contract staffing management.

We are seeking for passionate individuals who are comfortable in speaking and engaging with people as candidates and clients alike.

With us, you will enhance your knowledge in the technology landscape as well as getting involved in other industry sectors that fancy your interest.

Position Responsibilities:

• Much of a Recruitment Consultant work involve selling our services to potential clients, engaging them through cold, warm and hot calling.
• Performing preliminary screening such as interviewing, assessing, matching them with client vacancies.
• Will also handle succeeding processes such as scheduling, candidate preparation, job offer negotiation.
• Other day-to-day recruitment tasks such as job advertising, developing candidate pool, database management etc.

Position Requirements:

• GCE O level, Diploma in Business, Human Resource or similar field.
• Ideally with experience in Executive Search / Recruitment role.
• Preferably with comprehensive Certificate of Employment Intermediaries (CEI) as required by MOM.
• Sales driven and has strong passion talking and engaging with people via phone, email and face-to-face.
• PC knowledge on a user level (eg: MS Office, Internet, Email)

We will look into all candidates but will prioritize those closest to the requirement.

Thank you!

A. Job Description

1. Candidates are required to board vessels at anytime of the day

2. Candidates are required to carry out and attend to vessel's requirement

3. Candidates are required to liaise with various parties for the movements of the vessels

4. Candidates are required to liaise with Port authorities for the Inward and Outward clearance of the vessels.

5. Candidates are required to prepare and send reports upon completion of each task.

B. Requirements

1. SIngaporeans to apply

2. Able to work Irregular hours

3. Knowledge of microsoft office

4. Relevant shipping experience will be beneficial

Roles & Responsibilities

Roles & Responsibilities

F&B Food Manufacturing Company looking for an Executive Chef
Must have at least 3 years of culinary chef experience in the food business.
Must be able to cook good Bangladeshi/Indian/Punjabi cuisine.
Must be able to monitor the kitchen's daily full operations (1. Ordering raw materials, 2. maintaining and controlling food costs,
3. job scheduling of all kitchen staff & helpers, 4. ensure timely delivery of all cooked food, 5. ensure good food hygiene &
cleanliness of kitchen, 6. ensure top-notch quality of food, 7. Able to plan weekly menu for the kitchen.)

Job purpose:

You are part of the Device Connectors Sales team to identify business opportunities and generate profitable sales with the full range of Phoenix Contact products in both new and existing customers.

Creating a long-term business partnership and achievement of Regional DC Sales goals are ensured through a professional customer approach.

RESPONSIBILITIES:

• Achieving the overall Sales target with positive contribution margin in the assigned set of customers
• Maintaining a collaborative and aligned relationship as an integral part of the BA DC SEA Sales & Marketing Team
• Develop new customers and manage existing accounts.
• Regular customer engagement to foster a positive relationship.
• Maintaining a collaborative relationship with supporting departments with SEA Finance & Controlling, Supply Chain Management, Marketing Communication, Quality & Assurance.
• Assist Regional Sales Manager in timely report submission, other sales-related matters and ad hoc tasks or projects as assigned
• Updated with recent industrial and market business knowledge on area of responsibility:

1. By representing the company in attending industrial events and fairs, roadshows and formal business functions
2. Knowledge transfer within the BA DC SEA Sales & Marketing Team

REQUIREMENTS:

• Degree/Diploma in any discipline with at least 2 years in Indoor Sales experience.
• Proficient in Microsoft office application especially in MS Excel and MS Words
• Good communication, analytical and problem solving skills.
• Fluent in English in both written and spoken.
• Pleasant personality with initiative and customer-oriented.
• Disciplined, hardworking and able to perform under pressure.
• Detail oriented, resourceful and ability to work independently.

Responsibilities:

• Responsible for obtaining market research such as current trends in their niche and the needs and desires of consumers

• Building campaigns and promotions and conduct performance analysis

• Planning and implementing marketing strategies, may include creating or altering brand images to global market

• Assist creative department, and organize appropriate teams to perform each duty

• Creating engaging and informative content for the website, blog, social media, and any other content marketing channels that the business might leverage

• Participate in brainstorming sessions/discussions within team on how to improve in delivery of content on all social platforms

• Building sustainable relationships and partnerships with other key players such as vendors, advertising agencies, and creative artists as per the need

Requirements:

• Diploma/Degree in Marketing or related field

• Knowledge of market research practices and techniques

• Search Engine Optimization (SEO) certified (Preffered)

• Knowledge of E-commerce and social media platforms

• Experience analyzing data and proficient computer skills

• Minimum 3 years of working experience as a senior marketing manager

Interested candidates may drop us an email with your resume and portfolio at [email protected]. We regret only shortlisted candidates will be contacted.

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations when necessary
• Front desk and administration duties as and when required
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to wok independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

Job Summary:

• Salary up to $4,300 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Assist the managers in overseeing the daily operations for Office Towers
• Attend to feedback and manage relation of occupants
• Investigate and follow up with appropriate methodology and effective defect rectification works
• Attend and manage fitting-out works to ensure house rules, authorities’ requirement and prescribed safety standards are complied
• Liaise and co-ordinate with contractors / vendors to ensure that their works/service delivery are completed on time and as per contract requirements and agreed KPIs
• Ensure timely implementation and completion in renewal of term contracts and statutory licenses
• Raise PO and certify job completion / delivery undertaken by contractors / vendors
• Manage and update online systems including occupant portal, digital directory, access control and online PTW

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Title

Sr Executive / Deputy Manager

Department

Finance

II. JOB PURPOSE

The role holder is responsible for assisting Secretarial and accounting matters

III. KEY RESPONSIBILITIES

Will coordinate with external Company Secretary (advisors) to

maintain the company statutory registers and records

arrange for shareholder and director meetings

lodge and file in time all necessary documents required by law

incorporate new legal entities

provide administrative support in preparation of meetings

provide comprehensive legal and administrative support to the board

assist in the implementation of corporate strategies by ensuring that the board’s decisions are properly carried out and communicated

ensure that the company meets all its legal obligations

stay updated on relevant developments and changes in statutory and regulatory obligations

Assist Accounting/Finance department for accounting and banking/treasury related activities.

Assist other sr. finance team members to manage day to day finance/legal operation

communicate adequately with all stake holders.

Duties of a Singapore Company Secretary

Minimum Qualifications

Degree in Law/CS/ACA/MBA

Experience in Financial planning and reporting.

Experience in working on accounting software along with excellent working knowledge in MS Office.

Analytical approach.

Experience

1-5 years of p experience.

Work days

5.5 days a week – ONSITE

This position is under the MARKETING & DEVELOPMENT Team. Together with the Marketing, they drive new businesses and form the heartbeat of the company's growth potential.

Responsibility

• Part of a team to launch and develop new products and businesses.
• Make viability studies.
• Able to provide customize solutions to key accounts.
• Formulate business strategies to reach out to new markets.
• Specification work to influencers like consultants, architects, interior designers, and developers.
• Develop key accounts and markets.
• Responsible for sales performance of new products

Requirements

• Min 5 years of working experience in sales and /or marketing
• Degree in Business, Marketing, Interior Design or Architectural
• Good business acumen to identify opportunities.
• Good communication and presentation skills
• Resourcefulness whereby to be able to work with partners to find solutions
• Experience in Built Environment, Facility Management, Interior Design and Architectural preferred

Benefits

• Attractive basic, AWS and motivating quarterly incentives
• Transport Allowance for own vehicle
• Medical Insurance benefits
• Annual overseas incentive trips
• Good work life balance and positive work environment

Candidates with lesser experience could be considered for assistant executive position.

Job Description

· Handle daily operations and procurement duties

· Arrange delivery schedule, follow up on delivery, check and tally quantity received against PO orders and DO.

· Attend incoming call and transfer the call to the respective person

· Meet and greet customer and visitor when required

· Responsible for cash sales of tiles

· Responsible for filing of documents

· Other ad-hoc duties assigned by management

Requirements

· GCE ‘O’ Level

· Computer literate

· Able to communicate with Chinese speaking clients

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

JOB RESPONSIBILITIES

• Preparing pre-tender contract documentation including reviewing specifications, terms & conditions and securing data and information from various depts;
• Coordinating the Tender Process & responding on Tender queries and performing data extraction, tender evaluation and compliance checks;
• Check and verify contractors’ background and other information where needed;
• Attending tender interviews and preparing minutes and awards;
• Manage contract documentation, including addendums and variations and post tender documentation & management;
• Review all RFQs & contract information in the ERP system for compliance and verify for correctness & compliance;
• Facilitating RFQs on behalf of depts. and ensuring compliance to organizational rules;
• Providing support and advice on operational contractual, procurement and compliance matters including contractual terms and conditions;
• Updating of related Contracts information and database;
• Perform administration and filing of Contracts documentation;
• Communicate with Contractors and vendors including consultants and project teams on contract matters & resolve issues;
• Securing approvals and issuing letters to consultants and contractors on projects & contract related documents;
• Providing advice and support to various depts on contracts and procurement and provide regular guidance and training;
• Perform other duties such as conducting contractors/vendors performance assessments and complying to SOPs & Policies;
• Any other duties as prescribed by Manager/Supervisor.

JOB REQUIREMENTS

• Minimum 1 year of relevant experience in a contracts management team;
• Excellent communication and interpersonal skills both written and oral;
• Proficient in Microsoft Office;
• Highly etchical and able to maintain confidentiality;
• Able to multitask efficiently whilst maintaining strong quality of work and attention to details;
• Able to work independently and to meet deadlines;
• Positive attitudes and enthusiastic team player;
• Good follow up and time management skills.

Only shortlisted candidates will be notified.

Responsibilities

1. Coordinate the entire hiring process from job posting, interviewing to onboarding of all positions.
2. Manage documentation for new hirers and departing employees.
3. Process work pass appplications, renewals and cancellations and monitor foreign workers quota closely.
4. Maintain employee records and ensure compliance.
5. Handle all staff insurance matters, including comparision of insurance plans, facilitating insurance renewals, liaising with insurers, processing claims, if applicable.
6. Handle full payroll cycle administration, including monthly payroll processing/ reporting, commission and OT payments, employee reimbursement, CPF submission and employee income tax matters.
7. Responsible for payroll audit exercise and submission of government surveys and government claims
8. Handle staff inquiries and disciplinary matters.
9. Manage staff attendance & e-leave system.
10. Monitor HR policies, particularly compensation and benefits policies to ensure competitiveness and compliance to legal requirements.
11. Proactively work with key stakeholders on various HR matters, including onboarding and offboarding of employees, compensation and benefits, employee performance, staff planning and deployment etc.

Requirements

1. Minimum Diploma in Human Resource Management or equivalent.
2. Minimum 2 years experience in payroll, prior knowledge of Infotech payroll software is an added advantage.
3. Good knowledge of Employment Act and other labour legislation.
4. Proficient in Microsoft Office.
5. Resourceful, able to work independently with good interpersonal skills.
6. Attention to details and able to manage deadlines well.

Job Description & Requirements

Job Scope:

- To handle daily accounting operation tasks including accounts receivable and accounts payables

- To handle full set of accounts.

- To assist Finance Manager on other financial reporting requirements.

- Other ad-hoc assignment given by Management and Finance Manager

Job Requirements:

- LCCI/Accountancy Diploma/Degree holder

- At least 3 to 6 years working experience preferred

- Attention to detail, meticulous and positive working attitude

Job Description & Requirements

Duties and Responsibilities

· Handle full sets of accounts (AP, AR, GL)

· Handle daily operational AP/AR tasks including invoicing, statement of accounts and follow-up on aged receivables, payment and staff claims.

· Manage and responsible monthly cash flow.

· Assist with month-end closing activities (bank reconciliation, BS schedules and audit schedules), intercompany reconciliation, quarterly GST submission and income tax filing process

· Prepare analysis of accounts as and when required.

· Maintain fixed assets register.

· Follow up on overdue invoices and payments and implement company collections procedures as necessary.

· Maintain good documentation and filing system.

· Assist in the preparation of budgeting and forecasting.

· Preparation of financial statements to meet statutory requirements and in compliance with the FRS will be added advantages.

· Liaise with auditors, tax agents, & bankers as and when required.

· Ad-hoc duties as assigned.

Requirements

· Diploma in Accounting/ ACCA or equivalent.

· Minimum 3 years of relevant working experince in AP/AR/GL & preparation of financial statements.

· Meticulous and attentive to accuracy.

· Able to multi-task and possesses strong initiative.

· Good interpersonal and communication skills

· Ability to read and write Mandarin is preferred as the incumbent is require to work closely with the China office

· Proficient in Microsoft Office (especially excel spreadsheet, SAP and Xero.

· Independent team player.

Job Duties:

· Perform general administrative duties.

· Attend to queries via calls, data entry, record keeping and handle courier services and mail.

· Oversee all administrative tasks such as office maintenance, stationery requisition, and managing office assets list.

· Provide administrative support to the sales team and other relevant departments.

· Coordinate office activities and operations to secure efficiency in company activities.

Requirements:

· Pursuing a Diploma or bachelor’s degree in business or equivalent.

· Full-time interns preferred (3-6 months).

· No experience needed.

· Proficient in Microsoft Office such as Excel and Word preferred.

Interested applicants please click APPLY NOW or email an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]

The Town Council manages HDB estates in Aljunied GRC and Hougang SMC. More than 50,000 dwelling units, shops, hawker stalls come under our purview.

We are looking for dynamic, collaborative and resilient individuals to join us in the role of Procurement Executive.

Key Responsibilities

• Execute procurement activities in accordance with Town Council Financial Rules, including the administration of Purchase Orders, Goods Receipt Notes etc;
• Manage and work with contractors and vendors to support the Town Council’s operations;
• Support role to the Estate Department as assigned, including but not limited to generate backlog report and follow up job sheet / tax invoice with Contractors, draft basic specifications for RFQ, prepare Contract addendums / Quotation form, etc.

Minimum Requirements

• 1 year of relevant working experience in a similar capacity will be an advantage but fresh graduates are welcome to apply;
• Ability to communicate with contractors and internal clients;
• Hardworking and meticulous with positive attitude;
• Proficient in MS Office, particularly MS Excel;
• Attained B4 or above in GCE “O” Level English and Elementary Mathematics, or Grade B or above in equivalent modules in Polytechnic or ITE;
• A relevant Diploma/Higher Nitec in the discipline of Built Environment or Business Management will be an advantage;
• Experience using Enterprise Resource Planning systems (Simplicity Suite, SAP etc) will be an advantage.

Only shortlisted candidates will be notified.

As an Operations Executive dedicated to the night shift at our Rise Above Halfway House, your primary objectives are to ensure the safety, security, and smooth functioning of night operations. Your role encompasses a range of responsibilities aimed at maintaining a secure environment for residents, staff, and visitors.

Key Responsibilities:

• Ensure the overall security of the premises by following the Halfway House’s SOPs to prevent unauthorised access and mitigate potential risks
• Oversee and actively contribute to the smooth running of night operations
• Conduct regular patrol to identify and address any security vulnerabilities
• Maintain an updated log of night-time security matters, ensuring accurate documentation
• Ensure seamless handover and takeover of shifts, fostering a smooth transition between operational periods
• Monitor and control access points to maintain a safe and secure environment
• Facilitate the secured entry and exit of residents, staff, and visitors to the Halfway House
• Conduct routine security checks using handheld metal detectors and perform bag searches
• Prioritise the overall safety and well-being of residents, and attending to any emergency needs promptly
• Assist in the issuance of daily breakfast and, when necessary, facilitate the distribution of medications to residents
• Act as the first point of contact for any incidents during your duty period
• Promptly report all incidents to the management, providing detailed and accurate information for further action
• Undertake supplementary responsibilities within your role as delegated by your Reporting Officer, which may include active involvement and support in the Halfway House’s events and programs and also to participate as a member of committees for organisational events

Job Qualifications & Requirements:

• Diploma in a relevant field such as Security Management, or a related discipline
• At least 2-3 years of relevant experience in security operations in residential setting, correctional facility or a related environment
• Experience in working night shifts is preferred
• All female facility

Job Responsibilities

1. Handling general admin paperworks & matters.

2. Preparing monthly reports.

3. Perform other duties as assigned.

Job Requirements

Experience required: Min 2 years working experience

Educational qualifications: "O" level or equivalent

Other Requirements:

Working days per week: 5.5 days

Working Hours:

Mon-Fri : 0830hrs-1730hrs

Sat : 0830hrs-1230hrs

CEO JOB DESCRIPTION

The Chief Executive Officer (CEO) provides leadership and direction in fulfilling and advancing the mission of the Asia Community Foundation (ACF). The CEO is responsible for leading the Foundation in its achievement of its operational and strategic goals including the success of the Foundation’s fund and donor development, fiscal management, solutions and program operations, board relations, human capital management, community relations and administrative matters.

Reporting: Board of Directors

MAJOR RESPONSIBILITIES

Strategy Development and Planning

• In collaboration with the Board of Directors, the staff and other key stakeholders, the CEO develops and executes the Foundation’s strategic plan, long term goals and operational plans.

Fund and Donor Development

• Ensures a sustainable asset base by building long-term relationships with key donors and fund holders based on mission, cultivation, stewardship, and sound fiscal management and ensures the annual and on-going integrity of donor intent and stewardship.
• Oversees all fund development and fund-raising activities including: cultivation and stewardship of donors, event planning, and identifying new sources of donors.

Fiscal Management

• Ensures the Foundation has the financial where-with-all to thrive and deliver on its mission. Including the necessary financial discipline and the investment in resources needed to achieve its goals.
• Supports the CFO in the preparation and management of the annual budget including expense management.

Grants and Philanthropic Leadership Program Management

• Oversees the Foundation’s philanthropic leadership efforts and all grant making activities.
• Develops new programming ideas, solutions and initiatives to benefit the Foundation and its donors;
• Is a thought partner for other philanthropists, NPO leaders in Singapore and regionally and for the leadership, staff and members of the Asia Philanthropy Circle.

Board Relations

• Cultivates partnerships with the Board of Directors;
• Oversees the preparation and distribution of Board / Committees materials.

Human Capital Management

• Ensures the Foundation has the necessary resources to achieve its goals and its mission.
• Manages the Foundation’s human capital including: hiring, termination, ongoing staff development and providing verbal and/or written evaluations of staff. Informs the Board of Directors regarding staffing issues as appropriate.
• Ensures that employment policies are enforced and in compliance with all applicable state and federal laws and Foundation policies.

Community Relations

• Promotes the Foundation’s visibility through participation and membership in community forums, and activities that align with the Foundation’s mission and vision.
• Serves as the Foundation’s representative to the public, provides education and assistance to residents and others in understanding the Foundation’s interests, mission, and concerns.
• Directs the Development team in developing and implementing a strategic marketing and communication plan that provide a clear and concise message of the Foundation’s mission.

Administrative Management

• Leads and oversees the administrative components of the Foundation including grant contracts and outside consultants. Works with the Foundation’s legal counsel to ensure legal and regulatory compliance in all aspects of the Foundation’s operations and maintaining the Foundation’s certification with the Council on Foundations. Designs, reviews, maintains and implements all operational policies and guidelines for the Foundation and presents these to the Board of Directors for input and approval.
• Ensures the Foundation has the appropriate communication systems, physical space and technology to operate efficiently and effectively.
• Maintains current skills and knowledge of best practices within the field of philanthropy, attending seminars and professional training institutes as appropriate.

DESIRED OUTCOMES

• ACF will be seen as a trusted partner and force for good within Singapore and beyond
• ACF will be a highly desirable place to work, able to attract and retain top talent
• ACF will be a philanthropic services provider of choice among donors
• ACF will be a model for philanthropic innovation, quality, and impact
• ACF will be a convener, an influencer of public policy and “go-to” resource for diverse stakeholders on Singapore and the region’s most pressing issues

IDEAL EXPERIENCE

The successful candidate will ideally have a diverse set of professional experiences and a proven track record of successful “servant leadership” in a multi-stakeholder, operationally complex organizational environment of some meaningful scale. S/He will have had significant positive impact on the entities s/he has served; more specifically, s/he will have experience:

• Building morale, culture, and a shared sense of purpose and commitment within an organization.
• Leading a relationship-driven, service-oriented business to new levels of success.
• Serving in the nonprofit/philanthropic sector either as in a senior management position or as a board member in multiple organizations and countries in South East Asia.
• Building enduring partnerships with institutions and individuals and leveraging those relationships to deliver outsize impact.
• Excellent understanding of Singapore and regional philanthropic landscape.

Candidates able to present REFERENCES from Singapore-based established philanthropists are invited to apply.

CRITICAL LEADERSHIP CAPABILITIES

Collaborating and influencing

The CEO must be:

• A natural team builder who is able to increase collaboration across the organization – tapping into the motives and values of the team to energize people – and build the organization’s capacity to collaborate with external stakeholders as well.
• A partnership builder who acknowledges individual differences but creates a strong sense of commonality. Systematically builds support at multiple levels and across groups, and builds ongoing partnerships with key stakeholders.
• A thought leader and convener who can bring people and organizations together to develop innovative approaches to solving complex problems.

Leading people

The CEO will need to:

• Communicate and consistently act in accordance with a clear set of values and guiding principles – s/he will lead by example and lead cooperatively with others.
• Empower teams and other leaders within the organization to drive cultural change; challenge the staff at all levels to be highly creative and collaborative in their work.
• Engage others in fact-finding, problem-solving, and building a culture of personal and professional commitment across the organization, reinforcing independent and open communication among the team members.

Strategic thinking

The CEO, together with the Board, must be a leader and an idea-generator. This person should have the ability to:

• Provide the leadership required to develop an agenda that addresses short- and long-term issues affecting regional giving such as trust, ability to measure impact, transparency.
• Identify promising new initiatives while building upon past programmatic and organizational accomplishments.
• Demonstrate an ability to think broadly and creatively about a variety of issues and contribute substantive expertise to strategic priority setting.

OTHER PERSONAL CHARACTERISTICS

• Active listener with strong communication skills
• Strong EQ; sense of humility and self-awareness, in addition to IQ
• Highest integrity, character and commitment
• Inspirational

We are looking for a results-driven and client-centric Business Development Executive to source for and manage our corporate clients and partners, developing long term relationships with them while seeing through their needs and requests.

Responsibilities:

• Develop and maintain strong relationships with existing and potential clients to create new business opportunities
• Prepare and present new business proposals for clients based on their business objectives
• Maintain knowledge of all product and service offerings of the company
• Work independently and collaboratively with internal stakeholders see through order fulfilment
• Be the main point of contact for clients during and after a paid promotional period.
• Conduct analysis and provides recommendations related to emerging industry trends and expansion opportunities
• Strategize and develop business opportunities to reach revenue targets
• Organize events with our partners and internal stakeholders

Requirements:

• At least a Diploma in any discipline
• Must possess strong customer service skills and good negotiation skills
• A good team player with good follow up skills.
• Self-motivated and able to work independently under fast-paced environment.
• Takes initiative to make things happen
• Excellent problem-solving skills
• Possess good interpersonal and communication skills
• Fresh graduates may apply

JOB BRIEF

We are looking for an experienced Digital Marketing & Communications Executive to assist in the planning, execution and optimisation of Sikh Welfare Council’s (SIWEC) online and real-word marketing communication efforts. Reporting to the Manager, the Marketing and Communications Executive will drive the marketing and communications plans to promote and publicise the organisation’s key initiatives, campaigns, events, etc. as outlined in the marketing and communications annual plan.

The ideal candidate will have a passion for all things marketing and technology. You will be tech-savvy and intuitive with great ideas to reinforce our marketing and communications campaigns. You will also have a keen interest in joining a team engaged in service (sewa) to help vulnerable families and disadvantaged individuals cope with and overcome a diverse range of social, economic or psychological challenges.

ROLES & RESPONSIBILITIES

Digital Marketing and Communications Executive

1. Assist in the planning and execution of communicating strategies to internal stakeholders (key volunteers including SIWEC management committee members and sub-committees, donors, Sikh institutions, and community partners (including government agencies from the social service and health sector.)

2. Develop creative concepts for content marketing, social media channels and SIWEC’s official website.

3. To plan and manage SIWEC’s public communications including revamping of the present website.

4. Prepare online newsletters, promotional emails and organise their distribution through various channels.

5. Maintain, build and update mailing and customer databases.

6. Plan and manage SIWEC’s presence on social media (Facebook, Instagram, LinkedIn, YouTube)

7. Measure performance of digital marketing efforts using a variety of analytics tools (including, but not limited to, Mail Chimp, Google Analytics, Web Trends and more).

8. Acquire insight into online marketing trends and keep strategies up to date.

9. Develop content with engaging stories for social media channels and for internal publications (SIWEC annual report and quarterly e-Newsletter).

10. Assist the Manager in organising and managing visits to SIWEC by community partners, donors, government agency representatives, and members of the media.

11. To plan and manage publicity and marketing of SIWEC’s community engagement channels and activities (e.g. SIWEC’s fund-raising initiatives, outreach events at various community touchpoints, online or in-person forums, workshops, and webinars/seminars, as well as the biennial Appreciation Day and the upcoming SIWEC 30th anniversary in 2025.

12. Nurture relationships with mainstream and online media

13. Assist Team SIWEC to promote mental wellness and suicide prevention through our Theek Thak outreach events and channels.

14. Secondary Role: As SIWEC point of contact with volunteers who plan, coordinate and conduct SIWEC’s highly successful active ageing programme (Sunehri Sahelian & Sunehray Pal) for seniors, you will help with content development support, besides documenting engaging stories to be featured on SIWEC’s communications channels.

Required Skills

1. Minimum diploma or equivalent qualification.

2. Preferably with at least 2 years of relevant experience.

3. Exceptional writing, speaking and story-telling skills.

4. Excellent verbal and written communication skills in English, ability to communicate in a clear and persuasive manner.

5. Proven ability to be proactive, responsive, detail-oriented, demonstrate good judgment, with the ability to deliver work of high quality and accuracy within specified timelines

6. Relevant experience in marketing communications capacity in a social service setting will be an advantage.

7. Familiarity with basic design functions in Adode,Photoshop, Illustrator, and Canva.

8. Experience with digital analytics tools (Google Analytics, Facebook Business Suite) and Content Management System (e.g. WordPress) is essential.

9. With your strong teamwork ethic, you thrive at building and maintaining collaborative relationships.

10. You cherish the ability to work autonomously.

11. Willing to work on weekends and/ or public holidays as and when required.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

The incumbent will support the Foundation’s delivery of healthcare service focusing on AP/AR.

AP roles:

• Responsible for invoice and payment processing
• Review and check vendor invoices received. Update to Purchase Orders/ Purchase Journals in financial system. Ensure expense code, department code, project code and fund codes are captured correctly.
• Liaise with vendor and internal party to follow up and resolve discrepancies between invoiced amount and receipt amount.
• Process approved vendor invoices for payment via Giro and/or other E-payment mode and send payment advices to vendors.
• Generate monthly vendor ledger listing to facilitate the reconciliation of vendor ledger to their Statement of Account.
• Perform monthly review of existing Purchase Orders to ensure that purchases of goods are delivered and invoices are duly received by Finance.
• Prepare general ledger journal and monthly closing activities.
• Prepare bi-weekly cashflow projection and monthly reports including creditors' aging, outstanding PO and accruals schedule.
• Review journals, reports and reconciliations prepared by peers.
• Assist in FA and inventory management duties including inspection exercises.
• Assist in annual audit, asset, inventory and cash counts when required.
• Participate in Finance system enhancement initiatives.

AR Roles:

Process One-Time Donation received through Business Reply Envelops

• Complete one-time donation processing within the 3 days time frame upon receipt
• Ensure accurate Credit Card collections per donation forms received
• Verify details in donation forms against enclosed cheque received and prepare for daily batched bank-in
• Generate and send Daily Batch Report to Donations Relations (DR) Staff for internal reconciliation
• Reconcile entries in Donation Management System with bank statement

Cash counting with DR staff

• Conduct count on cash donations collected together with Donations Relations Staff
• Ensure accurate record on count sheet for cash collected with proper sign off

Prepare Tax and non-Tax Receipts from Donation Management System

• Print receipts from system upon request by DR after reconciliation completed in system

Support Donation Tools Management

• Involvement in new Donation System data migration and UAT

Qualifications:

• Diploma /Bachelor in Accountancy or Accounting/Business related discipline
• 2-3 years of Accounting/Finance experience

Soft Skills:

• Attention to details
• High Integrity
• Well-organised
• Good communication and interpersonal skills, esp with the ability to communicate with people at all levels
• Teamwork and cooperation
• Able to operate Words and Excel
• Able to commit for 6 months