Primary Responsibilities
Business Performance
· Prepare periodical department budget & forecast, manage all operational costs within budgets
· Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
· Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
· Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
Operation
· Compile and update Standard Operating Procedures for all areas of responsibility periodically
· Ensure that all auditing and reporting standards are conveyed to staff and adhered to
· Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
· Conduct quality control inspections of all areas of the hotel and share results with the team
· Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
· Conduct monthly Staff Meetings and daily briefings with Operational Managers
· Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
· Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
Team Management
· Interview, select and recruit Housekeeping employees
· Identify and develop team members with potential
· Conduct performance review with the team
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
· Prepare payroll and gratuity reports
· Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
· Manage organization and cleanliness of departmental areas by conducting weekly walk through
· Perform other duties assigned by the Management
him/
Main Complexity/Critical issues in the Job
· Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
Profile
Knowledge and Experience
· Secondary / High school education
· Additional certification(s) from a reputable Hospitality Management school will be an advantage
· Minimum 6 years of Housekeeping experience with 3 years at a management level
· Excellent reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Good working knowledge of MS Excel, Word, & PowerPoint
· High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
· Strong leadership, interpersonal and training skills
· Good communication and customer contact skills
· Results and service oriented with an eye for details
· Ability to multi-task, work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times
