ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Responsibilities:

• Develop and execute strategic sales and marketing plans to drive revenue growth in alignment with company objectives.
• Collaborate with cross-functional teams to ensure alignment of sales and marketing efforts with product development and manufacturing processes.
• Lead and oversee the implementation of marketing campaigns, product launches, and promotional activities.
• Analyze market trends, competition, and customer feedback to identify opportunities and formulate effective strategies.
• Manage key customer relationships and engagements, understanding their needs and ensuring customer satisfaction.
• Define program milestones, timelines, and deliverables, and monitor progress against established goals.
• Prepare and present reports, performance metrics, and recommendations to senior management.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Engineering, or related field.
• At least 3 years of experience in Semiconductor Manufacturing with a focus on sales and marketing. Familiarity with semiconductor fabrication processes and technologies.
• Proven track record in developing and implementing successful sales and marketing strategies.
• Proficiency in data analysis, budget management, and project coordination.
• Results-oriented mindset with the ability to think creatively and strategically
• Strong understanding of semiconductor products, market dynamics, and customer requirements.
• Exceptional leadership, communication, and negotiation skills.
• Able to communicate effectively with suppliers and internal teams in both bilingual.
• Excellent communication, negotiation, and presentation skills, capable of establishing effective cooperation with individuals from diverse cultural backgrounds. abilities to effectively interact with customers and partners.
• Proficient in project management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Ability to handle market competition and pressure, maintaining a positive attitude in high-intensity work environments.
• Resourceful and meticulous.

Responsibilities:

1. Developing Quality Standards

• Establishing and maintaining quality standards, policies, and procedures to ensure compliance with industry regulations and customer requirements.

2. Quality Management Systems (QMS)

• Develop, implement, and maintain comprehensive QMS in compliance with relevant standards & regulations, such as ISO9001 and industry-specific requirements.
• Implementing & managing QMS to continuously improve processes, reduce defects, and enhance overall product quality.
• Set quality strategies to drive company quality culture and quality improvements in process, product, and system.

3. Supplier Quality Management

• Collaborating with suppliers to ensure materials and components meet quality standards and conducting audits as needed.
• Maintains strong supplier quality relationships and drive supplier performance improvements.

4. Quality Assurance

• Creating and executing quality assurance programs, including testing protocols, inspection procedures, and product evaluations.
• Provide headship and consulting advice in quality matters.

5. Quality Control

• Establish and oversee quality control procedures & inspection processes to ensure product and service quality meets or exceeds customers expectations.

6. Data Analysis and Reporting

• Analyzing quality data to identify trends, issues, and areas for improvement. Generating reports and presenting findings to senior management.
  

7. Team Leadership

• Leading and mentoring a team of quality professionals, fostering a culture of quality excellence, and providing guidance on best practices.
• Lead a team of metrology specialists, inspectors, and engineers to manage day-to-day product inspection and buyoff.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

8. Regulatory Compliance

• Ensuring compliance with industry regulations and standards (e.g., ISO, SEMI, customer-specific requirements).
• Plan and lead manufacturing process audit.
  

9. Continuous Improvement

• Driving continuous improvement initiatives, implementing corrective and preventive actions, and fostering a culture of continuous learning and improvement.
• Promote a culture of continuous improvement and lean methodologies, identifying opportunities to streamline processes and enhance quality & efficiency.

10. Cross-functional Collaboration

• Collaborating with crossfunctional teams, including engineering, production, and R&D, to resolve quality-related issues and optimize processes.
  

11. Risk Management

• Identifying and mitigating quality-related risks throughout the manufacturing process.
• Lead Corrective and Preventive Action Board to drive robust manufacturing system and process quality to meet internal and customer requirements and expectations.
  

12. Customer Focus

• Interacting with customers to understand their quality requirements and address any concerns or issues related to product quality.
• Support Customer Quality Engineering to investigate customer product complaints.

13. Budgeting and Resource Allocation

• Managing budgets and resources effectively to achieve quality objectives.
• Responsible for quality KPIs and reporting to senior management.
  
  

Requirements:

• Bachelor in Engineering (Quality, Mechanical, Electrical, Electronics, Chemical, Engineering, Material Science) or a related field.
• A minimum 10 years of experience in quality management & assurance. Preferably from manufacturing semiconductor/manufacturing or electronics or high- tech instrument industry setting.
• Professional & strong knowledge of QMS & ISO Standards in a semiconductors/manufacturing environment.
• Familiarity with applicable regulatory and certifications requirements.
• Quality Auditor Certification is a plus.
• Good knowledge and practice Lean, FMEA, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations.
• Good understanding and experience in metrology management.
• Good understanding and experience in supplier quality management.
• Strong in analysis techniques and problem solving methodology.
• Must be able to communicate effectively with internal and external teams in both bilingual.
• Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve critical issues.
• Detail oriented and able to multi-task/work under pressure in a high energy and fast paced-environment with critical and tight schedules.
• Comfortable work in Changi North Crescents.

Responsibilities:
1. Document Management:
- Create, revise, and manage quality documents, including standard operating procedures (SOPs), work instructions, and quality manuals.
- Maintain an organized and easily accessible document repository.

2. Quality System Compliance:
- Ensure that all quality documents adhere to regulatory requirements and industry standards.
- Collaborate with Quality Engineers to update documentation based on process changes or improvements.

3. Version Control:
- Implement and manage a version control system to track revisions and changes to quality documents.
- Monitor and communicate updates to relevant stakeholders.

4. Audit Support:
- Assist in internal and external audits by providing requested documents and ensuring documentation compliance.
- Address any audit findings related to document control processes.

5. Training and Awareness:
- Conduct training sessions for team members on document control procedures and best practices.
- Promote awareness of the importance of accurate and up-to-date documentation.

Requirements:

1.Qualifications:
- Bachelor's degree in a relevant field (Quality Management, Engineering, Business Management or related discipline).
- Proven experience as a Document Controller, preferably in a semiconductor manufacturing environment.
- Familiarity with quality management systems and standards (ISO, SEMI).
- Strong attention to detail and organizational skills.

2.Skills:
- Proficient in document management software and Microsoft Office Suite.
- Excellent communication and collaboration skills.
- Ability to work in a dynamic and fast-paced manufacturing environment.

3.Preferred:
- Certification in document control or quality management.
- Knowledge of semiconductor manufacturing processes.

Responsibilities

• Create the company’s supply chain strategy
• Analyze data from shipping and delivering processes to find bottlenecks and other issues
• Evaluate and report on KPIs
• Monitor logistics to make sure they run smoothly
• Maintain supply chain inventory and records
• Train and guide employees
• Find cost-effective solutions for supply chain processes
• Resolve issues that come up (e.g. delays in delivery, accidents)
• Collaborate with other departments to create coordinated plans for business growth
• Ensure supply chain processes meet legal requirements and standards
• Communicate and negotiate with suppliers and vendors to land more profitable deals

Kenyon provides multi-trade services to the Bio-pharmaceutical industry, semiconductor plants, ultra-high purity gas industry and for high-end corporation fitting-out projects.

Our annual gross revenue is in excess of S$200 million and we have more than 500 staff in Singapore.

Kenyon Pte Ltd is located at the Kenyon Building, No. 8 Loyang Crescent, Singapore 509016.

Website : www.kenyon.com.sg

Job Description

• Permanent Position
• 5.5 Days work week (9am – 6pm) [May require to work on weekends when necessary]
• Loyang Crescent (may be required to be stationed at site office around Singapore CBD area or island wide)
• Salary depending on working experience + Performance Bonus (Please state expected monthly salary)

Responsibilities:

• Manage all projects matters and workers
• Able to coordinate with clients, consultants, landlords, equipment vendors and sub-contractors
• Able to prepare permit-to-work, risk assessment and other necessary project documents
• Support projects from pre-contract through to completion, ensuring that work is done within budget
• Able to analyse tender, technical specifications and contract documents and possess high ability in negotiation
• Monitor project costing and progress payment, variation works and cost control
• Prepare plans and documents for quotations to suppliers that can be used as a basis for pricing
• Prepare and follow up on request for quotations from materials or equipment suppliers/sub-contractors
• Assist to prepare price comparison, costing summary and technical proposal in order to prepare tender submission
• Attend project meetings with clients and consultants

Requirements:

• Relevant degree/ diploma / Certificate in Building, M&E or equivalent
• Singapore Citizens and PR.
• 3 years relevant experience in M&E commercial office fit-out industry, Candidates who have longer experiences can apply for senior position
• Good working knowledge of forms / condition of contract
• Meticulous and attention to details
• Team player with excellent people communication skills
• Good computer skills such as MS Project and Office
• Strong negotiation skills

Job Description:

• Responsible for timely and accurate monthly, quarterly and year-end closing and reporting
• Review of accounting transactions and journals for local & oversea entities and to work closely with the finance team for fair and true reporting
• To supervise and provide guidance to staff members in financial matters
• Perform monthly review and analysis of financial reports & operational performance
• Preparing analysis reports for tax filing
• Responsible for monthly GST submission
• Assist in managing of company’s cash flow
• Ensure compliance with regulatory requirements and ensure submission of statutory and tax reports are on timely basis.
• Liaise with internal & external auditors, resolve audit and accounting issues
• Liaise with tax agents on tax issues, annual submissions and Group’s tax planning
• Liaise with external parties including bankers, secretary, etc
• Ad hoc tasks delegated from time to time

Job Requirements:

• Candidate must possess at least Degree in Accountancy/Commerce/Finance or equivalent
• At least 5 - 8 year(s) of working experience in the related field is required for this position
• Excellent team player, meticulous, and highly attentive to details
• Able to work effectively work under pressure and meet tight deadlines
• Experience with any computerised accounting software and proficient in MS Office
• Familiar with the FRS
• Audit and regional finance & taxation experience
• Positive working attitude
• Have initiative, strong sense of responsibility and time management

Job Description:

• Responsible for timely and accurate monthly, quarterly and year-end closing and reporting
• Review of accounting transactions and journals for local & oversea entities and to work closely with the finance team for fair and true reporting
• To supervise and provide guidance to staff members in financial matters
• Perform monthly review and analysis of financial reports & operational performance
• Preparing analysis reports for tax filing
• Responsible for monthly GST submission
• Assist in managing of company’s cash flow
• Ensure compliance with regulatory requirements and ensure submission of statutory and tax reports are on timely basis.
• Liaise with internal & external auditors, resolve audit and accounting issues
• Liaise with tax agents on tax issues, annual submissions and Group’s tax planning
• Liaise with external parties including bankers, secretary, etc
• Ad hoc tasks delegated from time to time

Job Requirements:

• Candidate must possess at least Degree in Accountancy/Commerce/Finance or equivalent
• At least 5 - 8 year(s) of working experience in the related field is required for this position
• Excellent team player, meticulous, and highly attentive to details
• Able to work effectively work under pressure and meet tight deadlines
• Experience with any computerised accounting software and proficient in MS Office
• Familiar with the FRS
• Audit and regional finance & taxation experience
• Positive working attitude
• Have initiative, strong sense of responsibility and time management

Company:

Description:

Responsibilities:

• Manage the supply base for use in quoting materials.
• Analyze current and potential supply sources while staying abreast with corporate supply chain initiatives and strategies in line with the market segmentation strategy.
• Negotiate best possible pricing garnered from the supply base.
• Support new business and quarterly specific commodities quotation activities.
• Review quote with Commodity Management as and when necessary.
• Provides support to Commodity Management by maintaining and developing knowledge of the supply base.
• Prepare material quote packages and solicit quotes from the supply base.
• Assist with the development of a global infrastructure to quote material that supports company business and growth plans.
• Assist with the development, monitoring, and implementation of global material quotation strategies.
• Assist with the development of the supply base to exceed the goals and objectives of company and the supply chain management team.
• Assist with the definition, development, and implementation of material quotation models to meet company’s business needs.
• Drive continuous improvement through trend reporting analysis and metrics management.
  Assure that procedures and work instructions are efficient and non-redundant.
• Offer new, innovative and entrepreneurial ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in class”.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Periodically review and evaluate existing procedures and processes to ensure current operation model meet requestor needs.
• Establish new measurement systems if/where appropriate.
• Ensure the efficient and timely exchange of knowledge and information within the company Corporation to ensure best practices are shared throughout the organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality, & Security).
• Ensure all sensitive and confidential information is handled appropriately.
• Coach Materials Quotation staff in the interviewing/hiring process.
• Create and/or validate training curriculum in area of responsibility.
• Assist with coaching and mentoring of Material Quotation Analysts to deliver excellence to every internal and external customer.
• Assist with the creation and management of succession plans.
• Assist in the definition, development and implementation of a strategy, which contributes to the corporate strategic direction.
• Develop an understanding of Sectors and Commodity Management Business strategy as it pertains to Quotes Management.
• Provide updates to Sectors and Commodity Management on quotation activities.
• Cost Management
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.
  

REQUIREMENTS

• Bachelor’s degree required, preferably in Business Administration, Finance, Management or related discipline
• Minimum of seven (7) years’ work experience in Purchasing / Materials management.
• Ability to converse and write in English. Knowing Mandarin is an added advantage as to liaise with factories mandarin speaking countries.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Good in solving practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and write company policies and procedures to comply with Country Customs and other governmental agency requirements for import and export activities.
• To interface with the relevant Customs Department, Freight Forwarder and Vendors in order to meet the shipping schedule and target achievement.
• Provide oversight and review of production contract application and closure processes in conjunction with country Finance and Materials department.
• Ensure the import and export activities are monitored and reviewed for accuracy and in compliance with country laws and regulations, rules, policies and procedures.
• Provide training on country customs requirements and procedures of country import and export activities to all appropriate company departments and personnel.
• Establish and maintain the level of relationship with country governmental agencies responsible for foreign trade and customs required to communicate the company commitment to compliance with all applicable governmental laws, regulations, rules, policies and procedures.
• Ensure that country governmental agencies responsible for foreign trade and customs are provided with the level of information about the company that they require to perform their functions and formalities.
• Monitors proposed changes in import and export rules, policies, procedures, regulations and laws and assess the impact for those proposed changes on the Company business.
• Ensure that company policies and procedures reflect any changes in country customs laws, regulations, rules, policies and procedures.
• Interface with Corporate logistics team to resolve issues associated with shipment out to the respective countries, ensuring best shipmen routing is well executed and to monitor the performance through indicators and metrics.
• Establish company standards of service providers (freight forwarder, customs brokers, trucking company etc) retained to assist with the supply chain.
• Manage and coordinate activities and services provided by Company agents to ensure that all documentation and services provided are accurate and maintain the standards required by Company.
• Delegates and organizes departmental workload according to project assignments and needs.
• May perform other duties and responsibilities as assigned.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain Management or a related field.
• Proven experience in logistics and customs management within the semiconductor industry.
• In-depth knowledge of Singapore customs regulations and international trade laws.
• Strong understanding of semiconductor supply chain processes and challenges.
• Good communication and negotiation skills for effective collaboration with internal team and external partners.
• Demonstrated ability to optimize logistics operations, improving efficiency and reducing costs.
• Must be able to communicate effectively with suppliers and internal teams in both bilingual.
• Proficient in using logistics management software and tools.
• Strong leadership skills with the ability to motivate and guide a team.
• Detail- oriented with a focus on accuracy in customs.
• Ability to adapt to changing regulatory environment and industry trends.

What you'll Do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. 

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Team Summary

The Products and Solutions function is responsible for product management, product strategy, providing the thought leadership and long-term design for the development and growth of Visa’s products across the Asia Pacific (AP) region. The Product Development and Commercialisation is a horizontal service group, within Regional Product and Solutions team that has end-to-end responsibility for building and delivering new capabilities aligned with the AP Product Roadmap.

The Product Development and Commercialisation team works with many stakeholder groups and markets, across the AP region and globally. We partner across market, hub and global with account management, product, processing, design, delivery and architecture teams.

What a Senior Manager, Product Development does at Visa:

As a Senior Manager, Product Development within the Product Development and Commercialisation team, you will be a leader who understands the strategic, commercial, technical, and ecosystem implications of product development and product launch. You will engage with a diverse range of stakeholder groups across AP markets and regional hub to be the evangelist for regional product development, managing the process to deliver fit-for-purpose products and drive value for our clients.  You will:

• Manage the end-to-end Product Development process – this includes governance, continuous process improvement, reporting and training.

• Manage capacity across the product, technology and vendor teams involved in product development.

• Build and manage the pipeline of new concepts.

• Collaborate with stakeholders and management to prioritise projects against agreed frameworks.  

• Plan, execute and lead exciting initiatives to build awareness of regional product development and demonstrate its value with client-facing teams.

• Manage planning and budgets.

Why this is important to Visa

As we roll out products and solutions in an extremely dynamic marketplace it is important to ensure our offerings are differentiated, fit for purpose and deployed with agility. We are seeking to transform how we design, build, ship and deploy our products to be bolder and faster in delivering innovation for our clients and the ecosystem and accelerate revenue growth. The Product Development and Commercialisation team will be at the center of this transformation and will provide the stewardship, tools, and processes to make it a reality.

We seek an individual with QA/QC experience in the electrical trades for the position of QA/QC Engineer for Fortis Construction Pte. Ltd. Singapore operations. The candidate will assist with the QA/QC program throughout the design and construction phase of the largest multistory data centre in Asia (The Project).

Reporting to the QA/QC Manager, the candidate will ensure the implementation and compliance with the Quality Assurance System and the scope of work related to electrical items. 

It is expected the candidate will be a very detailed and organized individual with extensive previous experience working as a QA/QC on large, international projects and deep knowledge of electrical systems. There will be a significant amount of “hands-on” work in understanding and implementing the VDC QA/QC systems. The candidate must have excellent leadership and Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

The candidate will guide other team members they interact with and manage daily. The candidate will be expected to know the drawings and specifications and dig into the details to resolve issues.

Responsibilities:

• Contribute and share program evolutions and lessons learned with Fortis Construction, Inc. US operations QA/QC Managers
• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Review approved electrical drawings and ensure compliance with the construction specifications
• Coordinate with Project Engineers for technical assistance, generating Root Cause Analysis (RCA) for Client-requested quality observations and project closeout
• Work together with the electrical contractors to properly document the quality process, tracking and final turnover
• Run the weekly QA/QC Meetings, drive open quality issues to closure, keep meeting minutes and document for future reference together with subcontractors
• Play a proactive role with field inspections, together with the subcontractors and the Client in developing pre-test plans before contractual testing and stay ahead of typically scheduled inspections with the authorities having jurisdiction (AHJ). Assist the contractor in the resolution of known issues and lessons learned from other sites
• Assist with onsite/remote BIM 360 Field training of new Trade Partners/site personnel (iPad and Desktop) and competency with BIM 360 Field to create issues, capture QA/QC-related issues, and create checklists.
• Identify issues and close them before punch walk and area substantial turnover date, by working with the Client and Trade Partner’s QA/QC team
• Establish a great relationship with the Client, Trade Partner and local AHJ
   

Responsible for ensuring timely & accurate financial reporting according to accounting standards and in line with the Hotel’s policy & procedures.

Client Acquisition

• Organize, execute and participate in sales activities and programs
• Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank’s defined goals and revenue
• Participate and support consumer sales marketing activities for customers’ acquisition and retention

Client Servicing

• Strategize and manage client relationships by providing advisory services for wealth and asset management offering.
• Perform ongoing servicing of HNW client accounts and identify any potential opportunities for extending basic and priority banking services.
• Promote the Bank’s products and services       
• Cross-sell to existing bank customers to expand customers’ share of wallet
• Adhering to high service level    
• Promptly attend to customer’s enquiries and other servicing matters

Compliance and Regulations    

• Adhere to banks and regulatory requirements and uphold strong customer service experience
• Ensure sales are conducted in accordance with the internal and external regulatory requirements 
• Ensure all process fully complied with internal /regulatory/client requirement

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Delivery Manager

Internal Code: A24034

What will you do?

We are a team that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools.

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools.

You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed.

You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.
• Brings new products to market by analysing proposed product requirements and product development.
• Introduces and markets new products by developing time-integrated plans with marketing and production.
• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Facilitating discussion, decision making, and conflict resolution.
• Understand the different technical aspects of the project including the capabilities and limitations of the systems.
• Communicate or share technical insights of a project to internal or external audiences.
• Support the Product Owner, especially on grooming and maintaining the product backlog.
• Define the roadmap and ensure user stories are created for product development in JIRA, Confluence.
• Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.
• Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release
• Responsible to track the application bugs, assess impact and severity of bugs.
• Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.
• Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.
• Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.
• Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.
• Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

What are we looking for?

• Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.
• Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.
• Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.
• Self-driven and motivated to learn and follow topics related to the projects
• Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues
• Solid understanding of end-to-end agile software development process (Scrum and Kanban).
• Understand the project from the business and technical point of view
• Excellent communication skills. Able to communicate with technical and non-technical users.
• Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira.
• Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services
• Understanding of government to government working relationship and familiarity with public service policies
• Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Are you keen to join an international company with presence in over 40 countries?

Join our team where you can play an important role in contributing to the service excellence of the department and the company. This is more than just phone calls and emails, but to deliver excellent and quality service in line with one of our core value - 'To be better than others'.

What you'll be doing:

The incumbent shall form part of a network which carries the day-to-day business within the legal and corporate rules, directives and regulations set forth by the company. He will report functionally to the RPM and disciplinary to the Line Manager.

The incumbent is responsible to recruit, retain, train and evaluate direct reports. Ensure staffs possess up-to-date product and system knowledge and received certification which are required by the government authorities.

Operations Management:

• Responsible for the smooth day-to-day running of the Sea Cargo operations
• Perform quality checks and implement corrective action to address service failure
• Participate joint sales calls with management / sales team / overseas colleagues
• Participate in RFQ/RFI
• Attend clients’ meetings such Quarterly/Monthly business reviews
• Lead the innovation process in terms of information solutions and clients’ feedback out of business review meetings.
• Ensure SOPs are in place and being adhered to by the operations team
• Close collaboration with business development team to achieve business wins and seamless implementation
• Continuous drive to improve operations efficiency and effectiveness
• Prepare annual budget and target setting with support of the MD
• Perform quarterly review on black routings, Core and Preferred Carrier assessments
• Perform monthly analysis on loss making and low performing Branches, “quote log” down to quotation level
• Keep abreast with market trends and developments and share intelligence with management team

Procurement/Pricing:

• Local responsibility for PROCUREMENT
• Meeting and building relationship with core/ preferred carriers
• Ensure 80% of our business is booked with core/ preferred carriers
• Ensure 80% of our business is booked via e-booking
• Annually review of Local Charges together with RPM and GND /TLM
• Enforce DIRECT PROCUREMENT (cut out the middleman)

Product Management:

• Ensure all sales are provided with the right product targets and a competitive pricing to avoid the risk of a TOTAL COST TRAP.
• Ensure retention activities with our TOP accounts.
• Coordinate biggest business opportunities and overview of the most complex businesses like project business such as NAK agreements project business with CPM.

We expect:

• 5 years of experiences in sea freight industry and managerial role
• Development of USP´s and product definition
• Implementation and product launch within sales and operational organization
• Carrier negotiations and personal contacts
• Key account sales and development
• Conversant in both spoken and written English

Why cargo-partner?

• Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various projects.
• Implementation of own initiatives? Our success is based on team spirit. This is why our colleagues accept responsibility, are always part of the solution, and act as true partners to customers and colleagues alike.
• Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Company Introduction:

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 140 offices in over 40 countries around the world to create fast and efficient solutions for a wider range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

As a family-owned business, we are very employee-oriented and want work work with you to develop your career and personal goals. Take a look at our Mission & Vision.

If you are looking for a challenging position in an innovative and dynamic international company, we want to get to know you!

Apply now! It will only take a minute, we promise!

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Go-to-market Product Manager

Internal Code: A24035

What will you do?

Our team aspires to design and develop software applications that help government agencies to better serve the needs of the people.

We are looking for an outgoing individual that is able to cultivate relationships with different stakeholders, drive adoption, and is passionate about running marketing campaigns and events. Be part of a web search & AI team, that is data driven, values excellence, and balances efficiency with effectiveness.

You will be part of an agile team - our team’s vision is to improve the findability of Government information and services for the general public.

• Mainly responsible for managing/engaging government agencies, strategizing & planning, driving adoption, executing marketing campaigns & events, and creating reports.
• Evaluate and pinpoint the sustained competitive advantages of our product offerings amid a swiftly changing marketplace characterized by intense competition, rapid technological advancements, and a dynamic regulatory environment
• Work closely with product managers to develop and mold comprehensive go-to-market strategies for products/programs over multiple years, grounded in essential competitive insights and operational metrics
• Run events, workshops, webinars and build cases for potential opportunities, and generate insightful recommendations regarding strategic possibilities and operational efficiency
• Own the marketing plan to grow the community and develop the business
• Build the brand and awareness of the web search & AI team product
• Craft Electronic Direct Mailers (EDMs) and develop content for email marketing campaign
• Source and develop marketing collaterals (e.g. merchandise, prizes)
• Liaise with stakeholders to gather feedback for the team
• Respond to queries from users and drive conversion
• Work closely with Software Developers, User Interface/User Experience Designers, Data Analyst, Business Analyst, Product Manager, and Quality Engineer.

What are we looking for?

• Experience in digital marketing – email marketing, content marketing, social media marketing, marketing analytics, web search, and AI.
• Experience in planning and executing events
• Experience in developing a marketing strategy & plan
• Proficiency in project management and cross-functional collaboration
• Able to understand technical concepts in product
• Able to contextualize and switch between macro product market strategy to micro product engagement with other government agencies
• Familiar with design tools (e.g. Adobe Photoshop, InDesign and Canva)
• Excellent communication and interpersonal skills; time management
• Prior experience in customer engagement, tech market strategy or data analytics is a good to have
• Able to thrive in an uncertain and agile environment and work independently and collaborate in a team
• Minimum of 5 years’ experience in digital marketing and events is a plus
• Familiar with leading search tools (e.g. Google Search Console, Ahrefs, Semrush)
• Knowledge in AI/ML
• Creative with an eye for design
• Data and insights driven
• Outgoing personality, proactive, and takes initiative
• An appetite for learning and development
• Resourceful problem solver

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

My client provides import and export for air and sea freight to and from all major trading nations, as well as providing advice and consultancy to the international trading industry.

Job Scope:

1. To bring in sales.
2. Monthly sales quota exceeded, commission will be paid ( Details will be explained during the interview)
3. Maintain and build relationship with new and existing clients

Job requirements:

1. min 3 yrs of experience in sales logistic or freight forwarding industry
2. Able to work independently with initiative
3. Able to meet deadline on any task assigned, accurately and presentably
4. Possess own vehicle and transport allowance will be provided

Work location: Changi

5 days work week: 9am-6pm

Purpose of your role

As a Singapore Client Manager you will be responsible for providing an exceptional level of service to OFX customers by identifying foreign exchange solutions to fit their needs, booking deals with accuracy, and following up with clients diligently to meet individual and group conversion targets. The Client Manager is responsible for a customer’s journey from registration to the time of booking their first international payment – following up by phone or email as required. Also, they will be responsible for managing and growing a portfolio of key corporate accounts.

What you do 

• Be the first point of contact on all issues relating to the international payment process
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email
• Manage high call and email volumes and deliver outcomes within defined timeframes
• Interact with new and existing clients on inbound/outbound calls and emails
• Promote customer conversions by selling the benefits of OFX service compared to that of its competitors
• Understand and disseminate information relating to currency fluctuations and financial markets
• Complete the activation of customer registrations
• Set up new client accounts and explain how our online service works
• Follow up with unverified clients, compliance and AML regulation issues
• Complete KYC questioning on new clients up and follow up in a timely manner
• Quote prices, manage/set client margins and accurately book international transfers
• Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements
• Respond and clear the Customer Service inbox
• Complete the Credit Breach Report for APAC on a daily basis.
• Gain knowledge of, remain up to date on and work within legislation relevant to the role, e.g. AML, KYC

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager
• Experience in High tech manufacturing / life sciences project experience would be an advantage experience are preferred. 
• Team player with excellent leadership and problem solving skills
• English language skills are required and additional Chinese language skills would be an advantage Excellent communication skills with the ability to negotiation, influence and persuade others

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Interfacing with the client and other consultants, at all project stages.
•  Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager
• Experience in High tech manufacturing / life sciences project experience would be an advantage experience are preferred. 
• Team player with excellent leadership and problem solving skills
• English language skills are required and additional Chinese language skills would be an advantage Excellent communication skills with the ability to negotiation, influence and persuade others. 

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Interfacing with the client and other consultants, at all project stages
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Financial management – Keeping track of the ongoing margin levels
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager