We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR Recruitment Trainee who can help support us through the next phase of the growth and development roadmap.

Responsibilities:

• Handle full spectrum of recruitment and talent acquisition matters
• Drive the recruitment process by actively sourcing for talent in various fields
• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements
• Coordinate interviews between candidates and clients
• Develop connections and new business and relationship management sources with existing accounts
• Participate in networking and building relationships with business partners and jobseekers
• Ensure that the company's objectives and sales targets are met
• Other ad-hoc duties apply

Requirements:

• Minimum Diploma / Degree
• Entry Level to Experienced consultants welcome (Multiple positions)
• Strong passion for recruitment and people-oriented
• Good communication and interpersonal skills
• Comfortable working in a fast-paced environment
• CEI certified would be an advantage
• Self-motivated, proactive personality, willing to work and achieve goals in a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Job Responsibilities:

• Reporting to Service Administration Manager and providing full administrative support to the Operations Department.
• Handle Life raft service jobs and global hire jobs.
• Assist in producing of service reports.
• Prepare input for invoicing through designated system and generate Purchase Order through designated system.
• Prepare delivery documents for delivery/exchange on life raft order.
• Register service-related orders, produce service certificates & price specifications.
• Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
• General filing and weekly progress invoicing and closing of the orders.
• Closure of the order within 3 to 4 days upon receiving of purchasing Order and issuance of the re-inspection certificate.
• Assist in monthly overtime compilation and submission for Technicians for the Department.
• Responsible for general departmental correspondence, sorting and departmental filing
• system.
• All other administrative tasks as assigned by superiors.

Job Requirements:

• GCE A level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/
• Maritime Business or similar discipline.
• At least 2 years of relevant experience in the shipping, marine or related industry.
• Passionate about customer service role and ability to work with minimal supervision.
• Possess a high level of integrity and able to work under stress and deliver work schedules.
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Good English Communication skills (writing and speaking).
• Proficient in Microsoft application.
• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team.
• Immediate starter preferred

Senior Recruitment Consultant (Technology & Digital Recruitment )

We’re looking for a dynamic, driven individual to join Evolutionr for the Commercial and. As one of the few recruitment companies out there with a genuine USP in the market, you’ll benefit from the use of our powerful bespoke database system and unrivalled company culture.

What we offer:

• Fast-track route to Leadership role.
• An attractive, unlimited commission scheme (NO THRESHOLD) on top of a competitive base salary
• A genuine meritocracy based on principles of fairness and clarity of communication.
• Fantastic local and global incentives for top performers at all levels on a monthly, quarterly & annual basis
• A fun, energetic working environment voted the 2nd Best Small Company to Work For (Sunday Times)
• A structured training program voted the industry’s Best In-House & Newcomer Training (Global Recruiter)
• A clearly defined career advancement path for every employee regardless of function, grade or length of tenure, with the opportunity to progress at your own pace.
• A genuine investment in your career, as recognized with the Platinum IIP Award (Investors In People)

Responsibilities:

• Manage clients in FinTech space.
• Grow the Technology search function identifying, attracting, and consulting with best-of-breed candidates for your clients.
• Building relationships with C-Level clients, truly consulting to understand their recruitment needs managing the full recruitment process including opportunity realization, requirement qualification, talent identification, candidate representation, interview preparation, salary / contract negotiation.
• Consistently managing & contributing to team targets & achieving individual & team monthly, quarterly & yearly sales targets
• Representing yourself and the Evolution brand professionally in the market at large
• Attending industry events to keep yourself at the forefront of the ever-changing technology landscape.
• Developing direct and indirect marketing campaigns to increase your unique personal brand.

Requirements:

• Minimum degree qualification in any discipline
• Minimum of 2 years’ experience in Recruitment preferred.
• Minimum of 2 years’ experience in Sales, Business Development preferred.
• A strong and proven track record in sales, networking and/or business development abilities
• Passion for FinTech / Technology
• A passionate desire to succeed and build a successful career.
• Only Singapore Based candidates will be considered.

Our client, a leading global life insurer, is seeking talented a Senior Business Analyst to join their dynamic Product Implementation team on a 1-year contract basis (convertible!). This is a unique opportunity to contribute to the launch and enhancement of life insurance products, with a strong potential for conversion to a permanent role for exceptional performers.

Key Responsibilities

• Stakeholder Liaison: Facilitate communication and coordination across key stakeholders including IT and product development teams to ensure seamless product launches and enhancements.
• Requirement Gathering: Oversee the collection and documentation of user requirements to guide effective system development.
• Testing and Validation: Conduct extensive User Acceptance Testing (UAT) and system testing to ensure successful product implementation.
• System Migration Projects: Participate in system migration projects, ensuring the seamless integration of data from legacy software to new platforms.

Qualifications

• Experience: Minimum of 4 years in a similar role, specifically in life product implementation/business analyst.
• Product Launch Expertise: Proven experience in launching life insurance products.
• Testing Proficiency: Extensive experience in UAT and system testing.
• Flexibility: Candidates with shorter notice periods are preferred for smoother onboarding and integration.

If you're ready to take on your next challenge and contribute to meaningful projects within the insurance industry, seize this opportunity! Apply now or reach out to Desiree at [email protected] to learn more!

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Scrum Master / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.

• Leverage domain and technical expertise to set direction and drive project execution.

• Foresee and proactively address risks, issues, and dependencies.

• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.

• Act as the primary liaison between the vendor and internal technology teams.

• Manage stakeholder expectations with respect to scope, deliverables, and timelines.

• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.

• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.

• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.

• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.

• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.

• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Experienced and dynamic Scrum Master / Delivery lead with minimum 8-10 years of relevant experience.

• Finacle implementation and integration experience in a global bank setup is a plus.

• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.

• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.

• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.

• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team

• Experience working with product and service vendors, and with the onshore-offshore delivery model.

• Ability to drive senior level discussions with good communication skills.

• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.

• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

• Structured Thinking: Being able to understand business processes, identify problems, and take a logical approach on how we could drive improvement.

• Inclusive and Inspiring: Seeking a motivated team player who values collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds.

• Authentic and Passionate: Seeking a highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.

• Innovative and Curious: Seeking a teammate with out-of-the box ideas and solutions, who embraces change with a future-forward mindset, and are looking to challenge the status quo.

• Intellectual Curiosity: Ability to take on complex business problems and learn about new approaches that can drive value to the organization.

• Confident and Agile: Seeking a very strong communicator who values giving and receiving feedback, easily builds relationships, and who is a quick thinker, flexible, and always learning and sharing knowledge

• Tenacity: Proactive and resilient in pursuing objectives despite challenges, ability to multitask and balance competing priorities

• Analytical: Strong analytical skills sufficient to identify trends/opportunities within financial/market data and to locate/interpret competitive information.

Job Description

• Lead a team of technicians in managing data center operations
• Manage and track all activities from a hotline and ticketing system
• Handle faults and incidents reported by clients, vendors, and stakeholders; and ensure all issues are resolved
• Monitor data center infrastructure and support systems, reporting and escalating issues as required.
• Perform data centre operations support (e.g. on-site support, power cycling, inspections, troubleshooting, installations, etc.)
• Carry out inter/intra cabling works, onboarding, server installations, network equipment set up, parts upgrading, etc.
• Ensure that all works carried out adheres to SOPs that have been set out
• Asset and inventory management
• Provide reports and updates to stakeholders
• Any other ad hoc duties as required

Requirement

• At least a diploma from an engineering/IT field
• At least 3 years of experience in the data center industry
• At least 2 years of leadership experience in managing a support team
• Able to work in shifts (including graveyard shifts) and be on 24/7 standby
• Familiar with Network, System and Building Monitoring Systems alert
• Experience with operations support (e.g. hot swop, inter-rack cabling, power cycling, tape management, etc.) would be an added advantage
• Good oral and written communication skills

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

This is a 12 months contract assigned to one of our MNC client

Work Location: To be confirmed (during interview)

Salary Range : $4,000-$4,500

Work Rotation /Schedule

44 hours per week, able to work rotating shift hours including weekends and public holidays

Responsibilities:

1. As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for the assigned program,

project, or contracted service.

2. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

3. Expected to perform independently and become a Subject Matter Expert (SME).

4. Required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

5. Advanced proficiency in Program Project Management is required.

6. Intermediate proficiency in Scope Management is recommended.

7. Develop and implement project plans to ensure successful delivery of program outcomes.

6. Monitor and control project progress, identifying and addressing any issues or risks. Collaborate with stakeholders to define project scope, objectives,

and deliverables.

7. Lead and motivate project teams to achieve project goals and meet deadlines.

8. Continuously improve project management processes and methodologies to enhance efficiency and effectiveness.

9. Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution

10. Conduct business reviews and provide suggestions on processes

11. Manpower management and shift adherence of CSOs

12. Monitor and coach on agent productivity to achieve SLA adherence

13. Conduct performance review with CSOs – identifying areas of training and improvement

14. Team engagement and retention strategy and implementation

15. Handle ad hoc duties as required

REQUIREMENTS:

1. Minimum 5 year of experience working in a contact center industry

2. Out of the total experience, Team Lead experience of 1 year or above preferred

3. Minimum education level: O levels

4. Active listener and possesses problem-solving skills

5. Fast learner and good team player

6. Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment

• Seek out new business opportunities and manage assigned customer portfolios effectively.
• Ensure high level of customer satisfaction by creating good rapport and trust with customers.

Requirements:

• Diploma above
• At least 3 years of experience in semiconductor equipment sales.
• Good knowledge in machine vision process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Handle assigned customer portfolios effectively.
• Secure a high level of customer satisfaction by establishing a good rapport and trust with the customer.
• Explore new business opportunities as per sales plan.
• Accountable in a regional role as a focal point for assigned account.

Requirements:

• Diploma and above
• At least 5 years of sales & marketing experience in semiconductor equipment.
• Good knowledge in Machine Vision Process
• Comfortable to travel extensively.
• Strong customer service orientation with excellent networking and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Telepathy Labs is a series-A startup pioneer in voice and conversational AI. We deliver a proprietary speech, voice, and semantic technology SaaS platform which helps Fortune 500 companies around the world create exceptional experiences through voice-enabled products and services with low latency and industry-leading accuracy. Telepathy Labs powers STELLA Automotive, an artificial intelligence digital voice assistant that can answer an unlimited number of calls simultaneously, route calls, answer frequently asked questions and book service appointments for automotive dealership customers across the United States.

We’re hiring a Tech Lead Engineer in Singapore who will report to the Engineering Manager for our Communications Services team, also based in Singapore. This team is in the critical path for every STELLA Automotive customer interaction.

Responsibilities include technology development across telephony, OmniChannel Messaging APIs, and configuration ownership across hundreds of paying tenants. Our platform services teams are actively up-leveling our operational posture and going big with near real-time data. The team’s tech stack consists largely of C#, ASP.NET, Docker containers on Linux, and Kubernetes.

What you'll do

• Architect, design, and directly implement backend services for Telepathy Labs' reference SaaS platform. This stack currently serves customer scenarios for auto dealerships and their retail consumers using phone calls, SMS, and AI-driven chatbots.
• Incrementally deliver full stack software as part of a multi-functional agile team
• Partner with engineers, product managers, AI + ML scientists, and data scientists to deliver world-class customer experiences
• Define technical vision through collaboration with engineers across multiple teams
• Provide guidance, feedback, education and mentoring to other engineers
• Take an active technical leadership role in the company’s evolving Operational Excellence availability program. Help us build for scale and reliability. We’re a Series-A startup with big, recognizable customers. There are myriad challenges and opportunities to grow! Candidates with the right industry experience can deliver outsized impact with us.

What we're looking for

• 8+ years of professional experience building large-scale, multi-tenant, consumer-facing software at web scale
• Experience with cloud-based development and Linux
• Knowledge of relational databases and SQL
• Understanding of the software development lifecycle and agile development practices; eagerness to help teams do this well
• Experience with back-end technologies in one or more programming languages using C#, Go, and TypeScript
• Experience in turning ideas into reliable code others find easy to understand and modify; sound understanding of Object Oriented Programming
• Data-driven customer obsession with a passion for operational excellence, scalability, observability, and reliability
• Experience building RESTful APIs and maturing young systems into a proper Service Oriented Architecture
• Experience with event-based architectures and taste regarding where event-based designs are an appropriate answer when serving customers at web scale
• Passion for testing, debugging, and code quality
• TDD and pairing experience to build healthy, sustainable engineering teams
• Passion for continuous improvement

Added Advantage

• Experience with Microsoft Azure and associated technologies, including Service Bus and Event Hubs
• Experience with Azure Communication Services and/or omni-channel communication (IP Telephony, VoIP/SIP, SMS)

1 year contract under employment agency payroll

Working Location: Onsite, Customer Location

Working Hours: Monday to Friday – 10am to 7pm

Salary budget: $3800

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract

Requirement:

• Diploma/ Degree in computer science, Information Technology, or a related field.
• 3-years’ experience providing desktop support in MAC OS X environment and windows
• Certifications in ITIL, ServiceNow, or relevant technical fields.
• Experience with other automation tools and frameworks.
• Familiarity with additional programming languages and IT support tools.
• Proven experience with Windows and MacBook troubleshooting and support.
• Hands-on experience with Zoom Meeting Rooms and ITIL ServiceNow.
• Proficient in automation scripting, and coding skills in Python, ZSH-C, HTML, Terraform, YAML, PowerShell, Flask framework, and TensorFlow NLP.
• Excellent communication skills, both verbal and written.

We are seeking a skilled and proactive EUC Day 2 Operation Support Engineer to join our IT team. The successful candidate will be responsible for supporting laptop and desktop systems (Windows and MacBook), managing Zoom Meeting Rooms, patching devices, asset management, and utilizing ITIL practices through ServiceNow. Additionally, the candidate will have expertise in laptop troubleshooting, automation, and coding skills in Python, ZSH-C, HTML, Kumbela, Terraform, YAML, PowerShell, Flask framework, and TensorFlow NLP. Excellent communication skills are essential for this role.

The Desktop Engineer responsibilities include:

1. To provide VIP support with track record of VIP support minimum more than 3 years of support experience
2. As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
3. Performed Desktop Support services to users.
4. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
5. Performs remote troubleshooting and resolution to address various endpoint related issues
6. Perform technical escalation to onsite team if unable to resolve remotely
7. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
8. Updates Incident records
9. Creates and updates work instructions (where necessary)
10. Document standards and procedures (where necessary)
11. Develop and maintain automation scripts using Python, PowerShell, and other scripting languages.
12. Implement automation solutions to improve operational efficiency.
13. Coding and Development:
14. Utilize skills in Python, ZSH-C, HTML, Terraform, YAML, Flask framework, and TensorFlow NLP for various IT projects.
15. Contribute to the development and maintenance of IT applications and tools.

Technical Skills:

• Proficient in Python coding and automation scripting.
• Knowledge of ZSH-C code basics and HTML.
• Experience with Terraform, YAML, and PowerShell.
• Familiarity with Flask framework and TensorFlow NLP.
• Strong understanding of ITIL practices and ServiceNow platform.

Soft Skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• High level of attention to detail and organizational skills.
• Demonstrate knowledge in the support of workstations, and related components.
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.