Job Responsibilities

1. Passionate FacilitationDemonstrate a genuine passion for facilitating and engaging with children and parents.
   Create a positive and inclusive environment.
   
2. Activity Planning and ExecutionDevelop and implement engaging and age-appropriate activities for children, including camps, monthly events, daily activities, and workshops.
   
3. Operational SupportAssist in maintaining the smooth operation of the facility.
   Cover shifts as needed to support the overall operations of the children's program.
   
4. Customer InteractionAttend to phone calls, emails, and walk-ins promptly.
   Handle reservations and address Member's queries with a friendly and helpful demeanor.
   
5. Administrative TasksPerform administrative duties related to the children's program.
   
6. Ad Hoc ResponsibilitiesUndertake ad hoc tasks and side duties as assigned by the Member Services Manager.
   

Job Requirements

• Minimum 'N' Level
• Possess at least 2 years of customer service experience.
• Able to work on shift hours, including weekends and Public Holidays.
• Good communication, interpersonal and Microsoft skills.
• Good team player.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Officer

Guest Relations Officer

Summary of Responsibilities:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Supervise the Front Office team to personalize the guest arrival/departure experience
• Provide On-The-Job training for new colleagues
• Meet, greet and provide rooming for VIP guests
• Analyze room inventory and monitor rooms count situation
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

Qualifications

• Minimum ‘O’ Level education
• Minimum 2 years hotel Front Office experience
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Able to work under pressure and independently
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Key Responsibilities

• To carry out security duties at the Hotel, Staff Entrance and to patrol Hotel premises.
• To create security and fire safety awareness among staff and guests.

Requirements

• Possess qualified certificate in WSQ Security and SIRD License
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Possess additional Lifeguard / CPR certificate is preferred

Job Description

• Handling and checking of LC (letter of credit)
• Updating of data into Client’s system
• Work closely with overseas agents/office, various Loaders / co-loaders, vendors, and warehouse
• Arrange timely collections / Dispatch according to customer’s request.
• Responsible for tracking of goods en-route or any problem arise and forward information or pre-alerts to customers.
• Ensure timely billing and accuracy of the invoices.
• Attend and respond to customers’ inquiries.
• Foster and maintain customer relationships to their fullest.
• Arranging cargo insurance and all other types of Shipping documents
• Liaise, coordinate and respond to meet customer’s shipping requirements
• Handling customer issues and feedbacks
• Interact with dispatch for shipping arrangements
• Performs any other task as instructed by section manager.

Requirements

• Minimum GCE 'O' Level / Diploma
• Meticulous to details
• Able to commence within short notice or immediately
• Preferable candidate with at least 1 year of relevant shipping experience
• Knowledge of LC application and negotiation
• Independent with good communication skills
• Fast learner and able to work under pressure
• Customer Service oriented
• Fresh candidates with a strong interest in shipping may apply

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Participate in implementing the VaaS framework.
• Study and migrate existing vulnerability patching techniques to the VaaS setting designed in this project.
• Design and implement software runtime repairing techniques under the VaaS settting.

• Minimum Bachelors/Masters degree in Computer Science, Information Technology, Information Systems or closely related disciplines.
• Proficiency in C/C++ is required.
• Familiar with computer architecture. Understanding of hardware virtualization is a plus.
• Demonstrated experience and know-how on Linux kernel.
• Excellent working knowledge of binary execution.
• Good analytical, technical and problem solving skills.
• Applicants with research publications in system and software security areas will be advantageous.
• Self-motivated individual who can work independently and also collaboratively with team members.

#LI-XL1

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job Description

The successful candidate will provide research and administrative support for the various studies within the Office of the Provost (PVO).

The candidate should possess strong communication and interpersonal skills, as he/she will work closely with academics, students, and other administrative executives. The candidate’s proficiency in multitasking and attention to detail will enable him/her to efficiently manage diverse program administrative tasks and projects within specified timelines.

The candidate will report to the director, engaging in a diverse range of responsibilities including, but not limited to:

• Provide research and administrative support for the studies.
• Prepare and collate data, documents, updates on research milestone, results and reports related to the studies.
• Participate in the studies e.g., data collation, attending and facilitating student focus groups etc.

Job Requirements

• Degree in any discipline
• 1 to 2 years of relevant working experience
• Able to work independently
• Team player and possess good communications and interpersonal skills
• Proficient in Microsoft Office applications
• Experience in the use of data analysis software is an added advantage

Job Responsibilities:

• Perform in-depth analyses on large datasets to gain a deeper understanding of beneficiaries
• Work with cross-functional teams to build and maintain dashboards to monitor and gain business insights. Guide users on creating and using reports and visualizations to communicate findings to stakeholders
• Prepare data for regular and ad-hoc reporting based on organization needs
• Contribute to the improvement of business operations through automation
• Improve data collection & analysis processes to achieve efficiency and productivity
• Foster data literacy across the product organization and establish standards for data-informed decision-making
• Liaise with external agencies like the Ministry of Education and Ministry of Social and Family Development on data relating to our beneficiaries
• Support and jointly participate in in-house research using data and also external research projects where necessary
• Support Board meetings and preparations of materials for reporting to Board and Exco

Job Requirements:

• Relevant degree in business analytics, data analytics, computer science or other similar field
• At least 3 years of relevant experience
• Excellent quantitative analysis, use of spreadsheets and modeling tools
• Strong communication and presentation skills to interface with stakeholders
• Salesforce & business objects expert with extensive reporting and dashboard skills and experience in Power BI would be an added advantage
• Good team player and collaborative
• Must be self-motivated with a strong focus on delivery
• Familiar with Personal Data Protection Act

• To carry out the supervision of Soil Investigation works.
• To keep and maintain site record on progress of works, instructions given to contractors,materials delivered to site, daily activities and weather conditions at site, number of workers and visitors at site and any other significant information.
• To supervise and keep records of day works.
• To attend site / co-ordination meeting as directed.
• To assist in enforcing the safety requirements.
• To comply with Authority’s appointed consultants’ Quality Assurance Procedure for construction works.
• To carry out site supervision and inspection of the works including any off-site manufacturing as instructed by the Authority’s appointed consultants to ensure that the works are constructed to required quality and accuracy.
• To monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

Job Responsibilities:

• Answering incoming queries in a professional and timely manner while providing accurate and detailed information to customers regarding products and services.
• Resolving customer issues, complaints, or concerns with empathy and effective problem-solving skills.
• Documenting customer interactions thoroughly and maintaining accurate records in the database.
• Adhere to company policies and procedures, all while upholding a positive and customer-centric attitude.
• Entail performing ad hoc duties as assigned by the Supervisor.

Requirements:

• Minimum of 2 years of experience in a contact center or similar environment.
• Excellent interpersonal, communication, and customer service skills.
• Able to work independently in a fast-paced environment while also contributing as a cohesive team member.
• Attributes such as being self-directed, capable of multitasking, self-motivated, and able to work under pressure are highly valued.
• Demonstrate the initiative to respond to customer needs with a commitment toward service excellence.
• Proficiency in MS Office applications is also required.

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

Job scope:

The ideal candidate will play a crucial role in supporting project billing, payments receivables and administration. A strong grasp of the XERO Accounting system is essential.

• Oversee project billing processes and ensure accurate invoicing
• Handle accounts payable functions, including timely payment processing
• Updating of accounts receivables and maintaining up to date status.
• Maintain accurate financial records and documentation
• Collaborate with cross-functional teams to gather necessary project information
• Utilize the XERO Accounting system proficiently for effective financial management
• Assist in financial reporting and analysis as needed
• Stay updated on industry trends and accounting best practices

Requirements:

• Bachelor's Degree in Accounting, Finance, or related field
• Proven experience as an Accounts Executive or similar role
• Strong understanding of project billing and accounts payable processes
• Proficiency in using the XERO Accounting system is a must

We are looking for an IT Officer to assists the Manager in ensuring the smooth functioning of the Information Technology Department.

• Assists in establishing hardware maintenance programs and procedures in case of system interruptions.
• Assists in ensuring security of data storage and protection.
• Oversees maintenance and handling of equipment used.
• Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
• Provides End Users with training and support.
• Prepare updated training materials
• Conducts employee training & schedules periodic review of department duties.
• Perform other duties as may be required by management from time to time.

Requirements:

• Diploma in Computer Science / Diploma in Computer Engineering or related fields
• 1-2 years working experience in a similar capacity in a hotel environment
• Displays initiative
• Customer oriented / created
• Acute attention to details

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Provide research assistance for the tier 2 research project.
• Compile and clean data from various sources, construct empirical measures.
• Data analysis and statistical analysis of the research studies.
• Compile information and write research reports.
• Assist to prepare manuscripts for publication in targeted journals.
• Any other research-related work assigned.

• PhD or Master degree in Computer Science, Information System, Economics, Business, or related fields (with substantial computing/programming training), Undergraduate or Master degree and research experience in Accounting/Finance/Economics/Statistics is a plus.
• Knowledge of computer science foundations and fundamental / information studies.
• Knowledge in programming languages, knows how to work with operating systems and how to maintain databases, especially in Big Data Management.
• Knowledge in accounting, in particular, the ability to understand financial reports.
• Experience/training in accounting, finance, business, or economics research; able to collect data from various resources.
• Competency in the use of statistics in research.
• Ability in using and/or programming using statistical software (e.g. SAS, Stata, Python).
• Ability to handle a high volume of quantitative work, with attention to details.
• Excellent oral, interpersonal and written communication skills.

#LI-XL1

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Menu development and Research & Development activities supporting Chef Partner’s concepts
• Organisation and documenting of new and current recipes into a system that is easily utilised by the culinary operations team, ensuring SOPs, recipes are followed
• Conducting training and development of recipes to current and new staff under Chef Partner’s concepts
• Support the Chef Partner in planning and manage activities with the Marketing department relating to overseas events that the Chef Partner is engaged in
• Logistical liaison and project manager for overseas promotional/4-hands trips that the Chef Partner is engaged in to both external and internal contacts
• Food cost and savings for concepts under Chef Partner
• Support Chef Partner in operations where necessary

Jenga Corp is among the top 5 fastest-growing one-stop professional services for global finance and fintech business. We are looking for an Administrative Officer to support our growing business needs.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

About the role:

• Provide general administrative support;
• Front desk administration duties including greeting and welcoming guests;
• Manage client files and update information daily in accordance to the Company’s policies and procedures;
• Manage inbound and outbound mails and couriers;
• Go through clients' physical mails received daily and process mails which require immediate attention;
• Scanning of clients' mails and documents to be properly archived into G-drive;
• Physical filing of clients' and internal documents;
• Maintain stationery, pantry and office supplies inventories;
• Perform "Know Your Customers" checks;
• Cross-checking of database against relevant records with the various Government regulatories;

You should have:

• Outstanding problem-solving skills;
• Positive attitude, driven and ready to take on challenges;
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
• Ability to work independently, to take initiative and to overcome obstacles;
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
• High degree of flexibility in a demanding, fast-paced and frequently changing environment;
• Excellent oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Job Title: Customer Service Officer (ID5018)
Location: Clementi
Working Hours: Mon to Fri 8.30am – 5.30pm
Salary: $2300 to $2500

Job Description:
Responsibilities:
• Support daily customer service functions such as attending to email enquiries & calls.
• Deal with customers and transporters to arrange for local shipment delivery.
• Handle air and sea shipment booking with freight forwarders.
• Handle customers’ complaints and conduct investigations (if any)
• Update and submit daily/monthly reports to customers.
• Handle import and export permit declaration
• Prepare simple draft logistics billings.
• Handle ad-hoc task upon customer request (if any)
• Other ad-hoc operation duties as assigned.

Requirement:
• Minimum O’level or related Certificate in Logistics Management
• Minimum 2 years of working experience in 3rd party logistics will be an advantage.
• Proficiency in Microsoft Office

Primary Responsibilities

• Schedule and document planned and unplanned maintenance programs for the various systems such as (not limited to) the following: Air-conditioning & electrical, lift, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage
• Supervise and provide constructive feedback to all team members to ensure safe work practices, efficient operation, proper preventative maintenance and repair to equipment
• Assist in the preparation of consumption reports on power, water, steam, and gas
• Ensure that maintenance & repairs performed by contractors are executed in accordance with agreed health and safety policy, contracts, fees or charges
• Review work flow and provide Chief Engineer with possible improvements to increase efficiency
• Coordinate and inform Chief Engineer of any disruptions to service of any kind.

Kindly note that only shortlisted candidates will be contacted.

Location: Orchard Area

Job Description:

• must have a passion in customer service
• able to work on shifts, weekends and Public Holiday
• must have a strong Personality and communication Skills
• Can speak English and Mandarin
• Report all guest feedback to the management for appropriate action if needed.
• Must have a Customer Service working Experience
• Must have a good relation with customer or client.
• willing to work 6 days per week
• Perform any other reasonable duties as required by the Management

For walkin applicant you may visit our Headquarters at

200 Jalan Sultan, #11-04 Textile Centre Singapore 199018

or You may also call 6396-7371 and 83218096.

Job Description:

WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action!

Responsibilities:

• Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wi-Fi, cabling, networking, etc.).
• Preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• If necessary, help resolve IT incidents remotely.
• If necessary, assist on day-to-day IT procurement requests for all hardware and software for the assigned office.
• Participate in computer performance testing, report and documentation.
• Guide and train the users on best practices whenever possible and needed.
• Develop collaborative relationships with end users to personalize and improve the service.
• Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
• Maintain and improve the IT work desk, stockroom, etc.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.
• Any other assigned tasks.

Experience:

• A very strong desire to serve and help users.
• A marked interest and a great curiosity towards information technologies.
• Able to communicate clearly orally and in writing. English and one local Asian language (Any additional language capability would be an advantage)
• Know how to manage priorities and customer expectations.
• 2 to 5 years of experience as a level 2 support technician.

Education:

• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS / IPCC Working Group II Technical Support Unit).
• Support the development of communications materials for the Working Group II TSU during the IPCC Seventh Assessment cycle so as to effectively convey scientific findings to policymakers, stakeholders, and non-specialist audiences.
• Assist authors in the outreach and communication of reports produced by the Working Group II, ensuring that scientific information is effectively conveyed to the target audiences.
• Contribute to the development and updating of webpages related to the activities and products of the Working Group II TSU and ensure that the web content is current, accurate, and engaging for diverse audiences.
• Support regional outreach efforts to disseminate IPCC findings and engage stakeholders at the local and regional levels.
• Work alongside communications experts from other TSUs and the IPCC Secretariat to facilitate coordinated and enhanced communication efforts.
• Collaborate with contracted experts to leverage their specialized skills and contribute to the overall communication strategy.
• Develop methods and products for communicating IPCC findings, ensuring innovation and effectiveness in reaching different audiences.

• Bachelor’s or Masters’ degree in communications, marketing or a relevant field; with at least 7 years of related work experience.
• Experience working in a multi-cultural team or on international projects;
• planning, organizing and executing multi-task workloads;
• communicating complex scientific concepts of a specialized or technical nature for a wider non-specialist audience;
• working with stakeholders from governments and international organizations;
• organizing national, regional and international outreach events, also in the Global South.
• Fluency in oral and written English.
• Fluency in another UN language would be an advantage.
• Excellent social skills and capability to interact with international science community.
• Stress-resistance and ability to work precisely and effectively under time constraints.
• Experience working in climate science communication and/or a climate-related field would be desirable.
• Experience working with the UN, in particular with IPCC, would be an asset.
• Proficiency working with a desktop publishing software or a graphics development package would be an asset.
• Willingness to travel internationally.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Provide support in the development, implemenstation and project management of the Electronic Medical Records (‘EMR’) and other clinical IT systems.
• Work with various internal and external stakeholders on user requirements, implementation and training needs of staff of IT systems
• Support and manage the development of the organisation's digital strategy plan.
• Provide secretariat support for projects and meetings

Job Requirements

• Degree holders with at least 3 years experience in clinical information systems will be added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

- Station on-site and perform daily inspection and preventive maintenance works in Mechanical and Electrical Systems according to Scheduled Maintenance

- Attend to feedback, Breakdown and customer service requests

- Attend to Fault-Calls and carry out rectification of Faults within specified time and budget

- Supervise and coordinate with contractors and vendors on works according to scheduled maintenance, repair, shut-down and overhaul works

- Assist Engineer/Manager to update records of Mechanical and Electrical system servicing reports and monitor the performance of the systems and equipment