COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Provide research assistance for the tier 2 research project.
• Compile and clean data from various sources, construct empirical measures.
• Data analysis and statistical analysis of the research studies.
• Compile information and write research reports.
• Assist to prepare manuscripts for publication in targeted journals.
• Any other research-related work assigned.

• PhD or Master degree in Computer Science, Information System, Economics, Business, or related fields (with substantial computing/programming training), Undergraduate or Master degree and research experience in Accounting/Finance/Economics/Statistics is a plus.
• Knowledge of computer science foundations and fundamental / information studies.
• Knowledge in programming languages, knows how to work with operating systems and how to maintain databases, especially in Big Data Management.
• Knowledge in accounting, in particular, the ability to understand financial reports.
• Experience/training in accounting, finance, business, or economics research; able to collect data from various resources.
• Competency in the use of statistics in research.
• Ability in using and/or programming using statistical software (e.g. SAS, Stata, Python).
• Ability to handle a high volume of quantitative work, with attention to details.
• Excellent oral, interpersonal and written communication skills.

#LI-XL1

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

StarMed is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. As our business expands, we are looking to hire more Patient Service Officer/Healthcare Assistant to be part of the team.

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Patient care support, such as taking of vital signs.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during consultation.
• Booking of appointment in the system.
• Alert and rectify duplicate patients’ records in the system.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Generate bill estimation form. Assist in financial counselling when required.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Perform daily closing of collections and alert superiors on discrepancies if any.

Requirements

• Has 1-2 years of experience in healthcare industry
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
• Experience working in a clinic setting.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role

About Certis

We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• Provide expert advice and educate employees on important data compliance requirements
• Draft new and amend existing internal data protection policies, guidelines, and procedures, in consultation with key stakeholders
• Deliver training across all business units to staff members who are involved in data handling or processing
• Conduct data protection impact assessment to ensure compliance and to address potential issues
• Ensure that company policies are in compliance with laws and regulations such as Personal Data Protection Act 2012 of Singapore (PDPA), Privacy Act 1988 of Australia or GDPR (General Data Protection Regulation)
• Evaluate the existing data protection framework to identify areas of no or partial compliance, and rectify any issues
• Stay up to date with data protection laws and regulations and design and conduct training
• Provide data protection advice to staff members
• Inform and advise the data controller or data processor on all matters related to data protection
• Promote a culture of data protection and compliance across all units of the Certis Group

Requirements

• Understanding of data protection laws and related experience of Singapore or Australia. Good to have General Data Protection Regulation and IT knowledge.
• Has relevant degree in law with background in data protection/privacy and called to the Singapore bar or an Australian state bar.
• Has at least 3 years of relevant experience in data protection/privacy, well versed in IT security, terms and infrastructure.
• Ability to audit, manage and collaborate with people from multiple disciplines and cultures.
• Good drafting skills with experience drafting various types of agreements and managing the whole end-to-end process of data protection.
• Ability to prioritise, work effectively under pressure and manage sensitive and confidential information.
• Excellent verbal and written communication skills, with strong attention to detail

Recognition & Award

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

• Provide customer service and issuing of orders at collection counter
• Perform product exchange
• Perform monthly stock count
• Perform any ad-hoc duties as assigned

Requirements:

• Minimum Nitec in any courses or above
• Able to start immediate or within short notice

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

Nomura Overview

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership.

Role Overview

Responsible for providing support to the Thai coverage sales team.

Responsibilities

• Provide fundamental support in all aspects of client service, client relationship building and account maintenance to assist the business activities of Relationship Managers
• Respond to client inquiries on account documentation, account activity, statement information, securities transfers, general private banking product and/or service information
• Liaison with Clients, Business Supports and Service Providers to ensure timely transaction processing and service delivery of clients’ requirements
• Assist in client on/off boarding pre-checks/processes and all account reviews
• Ensure the operational processes are performed in compliance with the bank's policy and regulatory requirements
• Receive, execute and report order for equities, foreign exchange, structured and fixed-income products in a timely and accurate manner
• Provide secretarial and administrative support
• Handle logistics for business trips and meetings
• Any other job duties which the supervisor may delegate from time to time

Requirements

• Minimum Diploma preferably in Business / Finance
• Minimum 3 years of experiences in private banking with an investment/global bank
• Fluent in English and Thai in order to communicate and support clients from Thailand
• Qualifications in CACS paper 1 & 2 will be advantageous
• Meticulous and ability to multi-task
• Organised team player with good understanding of financial products and services
• Excellent interpersonal and communication skills

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

[ID: 486044]

Responsibilities

1. CEO secretarial servicesSchedule management
   Making reservations for flights, hotels, cars, and restaurants for business trips
   Support for preparation for board meetings (e.g., confirming attendees for inclusion in minutes, etc., eventually assuming concurrent duties as company secretary)
   
2. Operations related to the head office in JapanHotel reservations for business travelers and support during their stay
   Prepare simple reports and manage documents
   IT equipment management and simple troubleshooting
   
3. Other administrative dutiesReception, visitor and business traveler support, telephone support
   Vendor management
   

Requirements

• Candidate must have 2~3 years of experience in secretary / Administrator.
• Proficient in Japanese is required to communicate with Japan HQ and business partners.
• Proficiency in MS Office (Outlook, Word, Excel, Powerpoint)

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Kajimkhaan Karalgash

EA Personnel Reg. no.: R22107165

EA License no.: R22107165

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Our client, a well-known company is looking for candidates for the position of Accounts Officer.

Job Scope:

• Perform Accounts Receivable, Accounts Payable and General Ledger functions at assigned project.
• Perform daily operational matter pertaining to preparing invoices, issuing payment and expense claims.
• Perform monthly reconciliation against vendors’ statement of accounts and bank statements.
• Ensure timely billing to clients.
• Check subcontractors’ invoices and process the payment.
• Verify receipts and payment details with transaction documents.
• Perform month end project closing, financial and management reports, and analysis of expenses.
• Prepare daily and monthly reports for submission to Project Head and/ or Corporate Office.
• Handle GST, income tax and other statutory compliance matters.
• Prepare consolidation of transactions
• Ensures compliance with accounting financial control procedures and systems.
• Check and prepare reimbursement claims.
• Maintain petty cash book and prepare monthly petty cash and bank reconciliation.
• Assist in the preparation of forecast.
• Support accounting audit.
• Maintain proper record of transactions.
• Provide general administrative support if necessary.
• Any other ad-hoc duties assigned.

Requirement:

• Diploma/Degree in Accounting or equivalent.
• At least 3 years of related accounting experience
• Experience in the construction industry will be an advantage.

Thank you for your application and we regret that only shortlisted candidates will be notified.

PERSOL Singapore, PERSOLKELLY Singapore Pte Ltd| EA License No.: 01C4394 | RCB No.: 200007268E |

Patricia Chong Xian Yeong | Registration No.: R21100046

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

The Digital Health Accelerator (DHA) is led by A*STAR, Ministry of Health (MOH) Singapore, SingHealth, National Healthcare Group (NHG), and National University Health System (NUHS). DHA supports innovators in driving adoption and scaling of market ready or near-market ready digital health solutions. DHA is hosted by Singapore's Diagnostics Development Hub (DxD Hub).

The DHA integration engineer is responsible for planning and developing workflow and technical interfaces between healthcare IT systems. S/he will work with DHA Project Managers, Solution Architects, health systems and companies to accomplish this objective. S/he may also be called upon to advise other developers on integration standards.

Description

• Plan, design, implement and test integration between new and in-development digital health solutions and other healthcare information systems

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, M.I.S. or related field

• 2+ years’ experience in HCIT integration using established and contemporary interoperability standards (e.g. HL7, SMRT, FHIR)

• Experience with popular healthcare integration engines with ability to recommend and/or select different integration approaches depending on the desired outcomes for the system

• Strong communication skills and ability to work with project stakeholders from different backgrounds (e.g. technical, clinical)

• Experience integrating with Singapore public hospital technical stack and working with IHIS are a plus

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

The School of Computer Science and Engineering (SCSE) invites applications for the position of Research Fellow. The Research Fellow will work on a Vision-Language project to conduct the research on visual reasoning, vision and language, causal reasoning.

Key Responsibilities:

• Development of machine reasoning methods.
• Development of vision-language methods for vision and language, including visual question answering, visual dialog, visual commonsense reasoning, visual captioning.
• Development of causal reasoning tools, including causal inference, counterfactual analysis, causal discovery.
• Development of deep learning methods and theory.
• Development of computer vision methods.
• Development of natural language processing methods.
• Development of causal inference theory.

Job Requirements:

• PhD. in Computer Science, Electrical Engineering or related disciplines
• Minimum 3 years of related work experience
• At least 3 topic-related publications in top-tier journals and conferences, including CVPR, ICCV, ECCV, NeurIPS, ICML, AAAI, TPAMI, IJCV, TIP, TMM.
• Deep understanding of the theory of Machine Learning, Deep Learning, Computer Vision and Causal Inference
• Experience in at least one Deep Learning framework such as Tensorflow, Pytorch, MXNet and Programming Languages such as Python, Matlab, R and/or C/C++
• Demonstrated project experience related to causal inference will be an advantage
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified.

Job Responsibilities

• Manage and process expatriates monthly claims
• Manage and process expatriates new and renewal tenancy agreement
• Take care of office supplies and equipment
• Support office building facility maintenance including security system related matters
• Manage and process office insurance and other administrative related agreements
• Support office & mobile lines and related equipment maintenance
• Perform other ad-hoc duties as required

Job Requirements

• Minimum 2-3 years of experience in general office matters
• Proficient in Microsoft Excel and Word
• Well organized and work well as a team
• Japanese language skill is required as some of the work documents are written in Japanese

Job Description

• Assist to plan pallet build-up/cargo loading of each flight for efficient space utilization

• On-site attendance of warehouse/ramp to ensure maximum uplift and minimize off-loading

• Co-ordinate with appointed ground handling agent for operational matters

• Generate post-flight reports

• Monitors shipments for on-time delivery and notify destinations when trailers will arrive late

Requirements

• Minimum 1-2 years experience in airfreight or related field

• Have good knowledge of airline cargo operations

• Familiar with freighter and passenger aircraft cargo build-up/loading

• Able to work independently

• Good command in both written and spoken English for handling English speaking people

• Fresh graduate can also apply

• Handling enquires from customers
• Liaise with customers on payment related matters
• Updating of payment into system
• Any other adhoc duties as assigned

Requirements:

• Min Diploma
• Fresh graduates are welcomed
• Proficient in Microsoft Office applications
• Location: Somerset
• Salary: $9phr
• Working Hours: Mon-Fri (8.30am-6pm)
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Job Responsibilities:

• Provide Level 2 support to all IT hardware and Network related matters
• Ad-hoc projects assignment and fulfillment
• Review and improve processes pertaining to Infrastructure related services
• Develop and build quality Service document and procedures
• Enhance and establish Knowledge Management with ITIL as framework
• Handle and coordinate IT system procurement
• Assist in Annual Maintenance of Data center
• System Deployment
• Assist in Data backup and restoration
• Coordinate with vendor on network/hardware/software related matters
• System/network troubleshooting and rectification
• Assist in Annual system Audit
• Asset management
• Any Ad-hoc duties as assigned

Job Requirement:

• Minimum Diploma in related fields
• At least 3 to 7 years of relevant work experiences
• Ability to communicate with people of various levels
• Knowledge in MS office, Printers, MFP, MS Operating systems, Active Directory
• Requires Networking knowledges
• Microsoft certification will be added advantage
• Hands on and a team player
• Strong Problem solving skills.

Others:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

Job Description - ESG Research

MSCI ESG Research, part of MSCI Inc., is seeking to expand its global ESG (Environmental, Social, Governance) Research analyst team. The research analyst is expected to have a strong interest in general sustainability and ESG trends, and specific knowledge about the dominant sustainability and ESG issues for selected industries. The analyst will investigate and assess core ESG risks faced by the industries and evaluate performance along the key benchmarks for large publicly traded companies globally.

Currently, we have a particular preference for candidates with experience and expertise in IT, Financials and Industrials sectors, but all interested candidates with other industries of expertise are welcome to apply. Besides industry expertise, knowledge of social and environmental impact areas relevant to Chinese or Korean markets is required.

Scope of Responsibility

10+ years in the industry, country, or issue reports per year

Manage a team across Asia Pacific

Analyze and prepare research reports for 30-50 companies per year

Occasionally prepare and deliver presentations to clients and at public forums

Contribute to ongoing improvement of ratings model and methodology, particularly as it relates to local market companies.

Desired Experience

• At least ten (10) years of ESG research industry or Financial services experience that includes exposure to ESG investment products, or Analytical roles within key industries, or Relevant public policy / sustainability / green finance or academic or NGO experience
• Background in research and data analysis
• Native Korean language is preferred but can be flexible for the right candidate
• Experienced at presenting results of research in public settings
• Excellent writing and communication skills in English
• Minimum of Bachelors' degree required. Advanced degree in related field (Masters or PhD) or CFA is preferred but not required

Job Responsibilities:

• Assist PI with trouble shooting scientific issues, develop and improve operational processes
• Perform literature search and design study related documents
• Support data cleaning and analysis activities
• Prepare scientific reports and presentations

Job Requirements:

• Ph.D. degree in Biomedical Sciences or a closely related field.
• Highly self-motivated with excellent communication and writing skills.
• Strong desire to learn in a dynamicmulti-disciplinary research environment.

Previous experience in clinical research and management experience are ideal 0-2 years’ experience

**6-month contract**

Responsibilities:

• Reviews on the design and operating effectiveness of controls across key compliance risks.
• Developing appropriate test plan in consultation with Risk and Compliance management.
• Developing policies and procedures as needed that defines QA test methodology, test steps etc.
• Experience in a compliance, risk, and control and/or audit (internal, external) function
• Perform ad-hoc assignments assigned by the management

Requirements:

• Possess Degree with minimum 5years in compliance control testing in Private Bank.
• Familiarity with Singapore banking landscape and regulatory expectations on area of responsibility.
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23886

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Company Overview:

Lianfeng International Pte. Ltd. is a leading commodity trading company specializing in the dynamic and competitive market of iron ore. With a global presence and a commitment to excellence, we are seeking a dynamic and results-driven Sales and Marketing Director to lead our sales and marketing initiatives, drive business growth, and enhance our market position.

Job Summary:

As the Trading and Research Director, you will play a pivotal role in guiding our trading strategies and ensuring that our operations are backed by thorough market research. Your responsibilities will include overseeing trading activities, leading a team of analysts, and developing comprehensive research initiatives to inform decision-making. This position demands a deep understanding of global commodity markets, exceptional leadership skills, and the ability to navigate complex trading environments.

Key Responsibilities:

1. Trading Strategy Development:

· Formulate and implement effective trading strategies to maximize profits while managing risk.

· Stay abreast of market trends, economic indicators, and geopolitical events that impact metals markets.

2. Team Leadership:

· Lead and mentor a team of trading professionals and research analysts.

· Foster a collaborative and innovative team culture focused on achieving trading and research excellence.

3. Risk Management:

· Develop and implement robust risk management protocols to ensure the protection of company assets.

· Monitor and assess risk exposure, making informed adjustments to trading strategies as necessary.

4. Market Research:

· Direct comprehensive research efforts to analyse supply and demand dynamics, pricing trends, and competitor activities.

· Provide regular market insights and reports to guide decision-making at both strategic and tactical levels.

5. Relationship Management:

· Build and maintain strong relationships with key stakeholders, including clients, suppliers, and regulatory bodies.

· Collaborate with other departments to ensure alignment between trading strategies and overall business objectives.

6. Compliance:

· Ensure compliance with relevant regulations and industry standards in all trading activities.

· Stay informed about changes in regulations and implement necessary adjustments to trading practices.

Qualifications:

• A master’s degree or above in economics, finance or related fields is preferred.

• More than 10 years of experience in metals research and trading field.

• Successive good trading P&L performance.

• Strong analytical, risk management, interpersonal skill.

• Honest, rigorous, with excellent communication skills and team spirits.

The Digital Health Accelerator (DHA) is led by A*STAR, Ministry of Health (MOH) Singapore, SingHealth, National Healthcare Group (NHG), and National University Health System (NUHS). DHA supports innovators in driving adoption and scaling of market ready or near-market ready digital health solutions. DHA is hosted by Singapore's Diagnostics Development Hub (DxD Hub).

The workflow and process transformation leader are the linchpin of the DHA team. S/he is responsible for supporting DHA teams to ensure maximum benefit is being realised from implementing digital health solutions and measuring the impact of those solutions. For most projects this will involve process and people change that will require strong leadership and stakeholder management.

An effective workflow and process transformation leader will likely come from a leadership position in hospital operations, healthcare IT professional services or healthcare consulting background. S/he will be equally comfortable talking to both front-line care givers as well as the C-Suite to drive big changes in clinical practice supported by digital health.

Description

• Senior leader responsible for ensuring outcomes and impact of digital health solutions are realized and quantified
• Perform as-is and to-be workflow analysis
• Lead definition of key performance indicators for solution baseline performance and impact
• Analyse factors that drive process performance
• Identify and manage stakeholder groups to target to change systems and processes
• Act as independent advisors to PHIs to create a shared vision around to-be process and mobilize commitment to change

Qualifications

• Bachelor's or Master's Degree in Engineering, Business Administration or Related Field
• 10+ years of experience in hospital operations management or consulting
• Track record of multi-stakeholder, multi-institution change management
• Define and lead measurable quantifiable parameters with respect to current vs perceived change.
• Experience in measuring return of investment measures on software projects, ideally in healthcare setting
• Experience in process improvement methodologies (Lean, Six Sigma, TQM, etc)

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Centre Operations

Provide comprehensive administrative support to Director, including managing schedules,

coordinating meetings, and handling correspondence

Be the first point of contact for employee's inquiries

Well versed on ECDA rules & regulations, ONE@ECDA, CMS, CDLens.

Provide support on centre matters and ad-hoc duties as assigned by Director

Recruitment

Coordinate employment cycle related activities

Creating job descriptions, advertising on all job platforms, and handling the full recruitment process

Reviewing CVs, shortlisting candidates, and assisting in the recruitment process

Handling end-to-end process of staff onboarding and offboarding

Manage HR system and operations related process, update and maintain employees data in HRIS (QuickHR system)

Handle MOM work pass application, pass renewal and insurance

File and maintain e personnel documents in an organized manner

Payroll

Be the first point of contact for employee's inquiries on HR-related matters and assist their inquiries

Administer the leave module under HRIS, provide leave balance

Submit work pass application, renewals

Process monthly payroll and generate payroll report

Process CPF, Income Tax submissions for IR21 and IR8A

Events

Support for projects and organise events, staff gathering/team building/retreat

Manage employee benefits programs and address inquiries related

Support the performance appraisal process by tracking timelines, gathering feedback, and

assisting in documentation

Education & Experience

Have a local diploma certification or bachelor's degree

Minimum 2 years of experience in Human Resource and childcare centre/preschool setting

Preference given to candidates with related work experiences in Singapore

Proficient with Microsoft Office software, electronic devices, multimedia producing software, and trending social media apps

Salary is offered based on individual qualifications, experience and workability

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus