The Customer Service Manager is responsible for overseeing the daily operations, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

• Oversee the day-to-day operations of the company
• Ensure compliance with health and safety standards
• Conduct regular performance reviews and provide ongoing training and development.
• Ensure high levels of customer satisfaction by providing excellent service.
• Monitor online reviews and feedback, and implement improvements as needed.

Job Requirements:

• Outstanding and proven guest relations abilities
• Able to manage difficult situations in the moment and when they arise
• Excellent communication skills in both verbal and written form
• Able to build long term relationships with staff and guests and build up a loyal client base

Registration No: R1325237

EA Licence No: 22C1376

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As an Enterprise Account Manager, you will be responsible for driving customer digital transformation through effective engagement with C-level executives, business development executives, IT leaders, architects, and developers. You will be a brand custodian working to support our customers, partners and end-users as they work with AWS, and utilise our cloud technology to innovate and improve their business outcomes.

Key job responsibilities

• Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues;
• Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and organization challenges;
• Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with our customer, AWS leadership, Partners to create buy-in and joint ownership of transformation strategy and execution plan;
• Provide leadership and orchestrate all AWS resources (Field teams, Executives, Solution Architects, Industry Specialists, Marketing, Partners, HR, Support, Service teams) to support customer success in digital transformation.
• Develop and close new needle moving opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
• Build a strategic eco-system of AWS consulting, integration and delivery, and solution partners to support the delivery of the customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for growth.
• Develop CXO level advocacy

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience

Preferred qualifications

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The Partner Sales Manager, APJ role offers a unique opportunity to operate at scale across all markets in Asia Pacific & Japan, and make meaningful change to an industry, which is ripe for transformation. The role blends high level visioning and detailed execution to deliver customer success.

The APJ Partner Sales team helps accelerate the Partner business for AWS across Asia Pacific & Japan (APJ). We undertake detailed analyses of the business across different countries in APJ to track value levers and identify best practices, which is then used to design initiatives to accelerate our growth.

We are looking to hire exceptional candidates, who will own the development and execution of partner sales for our key sales motions. The role will (a) build and drive APJ-wide sales plays working with internal teams and partners, (b) drive consistency in APJ-wide sales mechanisms, (c) scale learnings from individual countries to entire region, (d) Define and execute Partner-led sales motions to drive incremental revenue.

The candidate will have experience in operating sales programs and tactics and collaborative initiatives to meet a common business objective with a customer-obsessed approach. The individual should have a demonstrated ability to think long-term and analytically about business, product, and customer challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. They will have experience in driving net new opportunities with and through partners. A keen sense of ownership, drive, and bias for action is a must.

Key job responsibilities
The skills and experience required to succeed in the role are:

• Project management: to be able to execute a wide-ranging overall plan through assigned, monitorable sales activities and deliver results
• Relationship management: ability to build rapport and earn trust with a wide range of internal and external stakeholders
• Strategic thinking: to think strategically about business challenges, and create a compelling value proposition
• Strong communication and presentation skills: to articulate ideas to cross functional audiences
• Hands-on skills with Excel, Paper-writing and Powerpoint

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Overall experience of 7+ years in technology sales / channel management / program management / business consulting or strategy, in technology context sales, or a mix of such experience
• Bachelor's or higher degree • Proven track record of engaging senior-level internal and external stakeholders
• Ability to work independently with limited guidance, once the objectives have been set, and overall direction has been aligned
• Willingness to travel to meet with partners, customers and internal stakeholders, attend events and support field teams on site

Preferred qualifications

• Experience of working with large, global organizations
• Technology and cloud products and services experience

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The Manager, Partner Sales APJ role offers a unique opportunity to operate at scale across all markets Asia Pacific & Japan, and make meaningful change to an industry, which is ripe for transformation. The role blends high level visioning and detailed execution to deliver customer success.

Key job responsibilities
The APJ Partner Sales team helps accelerate the Partner business for AWS across Asia Pacific & Japan (APJ). We undertake detailed analyses of the business across different countries in APJ to track value levers and identify best practices, which is then used to design initiatives to accelerate our growth.

We are looking to hire exceptional candidates, who will own the development and execution of partner sales for our key GTM motions. The role will manage a team and will work to (a) identify the right partners for key workloads and customer usecases (a) build and drive APJ-wide sales plays working with internal teams and partners, (b) drive consistency in APJ-wide prospecting mechanisms, (c) scale up learnings from individual countries to entire region, (d) represent APJ in AWS world-wide forums and help resolve issues, (e) define and execute Partner-led sales motions to drive incremental revenue.

The candidate will have experience in operating scale programs and collaborative initiatives to meet a common business objective with a customer-obsessed approach. The individual should have a demonstrated ability to think long-term and analytically about business, product, and customer challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. They will have experience in driving net new opportunities with and through partners. A keen sense of ownership, drive, and bias for action is a must.

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Project management: to be able to execute a wide-ranging overall plan through assigned, monitorable tasks, and deliver results
• Relationship management: ability to build rapport and earn trust with a wide range of internal and external stakeholders
• Strategic thinking: to think strategically about business challenges, and create a compelling value proposition
• Experience in a direct sales or partner sales capacity and deep understanding of a sales cycle
• Strong communication and presentation skills: to articulate ideas to cross functional audiences

Preferred qualifications

• Overall experience of 12+ years in technology sales / channel management / program management / business consulting or strategy, in technology context sales, or a mix of such experience
• Bachelor's or higher degree
• Proven track record of engaging senior-level internal and external stakeholders
• Ability to work independently with limited guidance, once the objectives have been set, and overall direction has been aligned
• Willingness to travel to meet with partners, customers and internal stakeholders, attend events and support field teams on site

As a full-time Strategic Initiatives Manager, you will lead and manage strategic projects to understand and uncover new business opportunities or solve our biggest challenges for Asia-Pacific and Japan (APJ). You will have the exciting opportunity to work cross-functionally and cross-geographically to identify problems and gaps, collect and analyze data, generate insights, come up with solutions, and implement them. You will execute on your proposed business strategies to solve difficult problems and remove blockers for our customers and our business. You will independently manage projects and run programs to deliver value for our business. To do so, you will need to collaborate effectively with internal stakeholders such as sales, operations, and marketing teams. Through leading initiatives across Asia-Pacific, you will gain a unique insight into the internal workings of the world’s fastest growing billion dollar IT organization.

Who are we looking for?
We hire builders and are looking for people who enjoy problem solving and driving initiatives that can create huge impact for our customers and business.

The ideal candidate:

• Has strong project management and stakeholder engagement skills with the ability to lead and drive initiatives
• Is creative and able to innovate and simplify process
• Is curious to learn and comfortable with ambiguity
• Has good communications skills
• Is analytical and has strong financial/business acumen
• Has a “can-do” spirit with a strong sense of ownership to execute end-to-end projects
• Has outstanding interpersonal skills and is able to earn trust and influence others
• Is independent and comfortable with navigating ambiguity
• Is highly organized and can multi-task and prioritize competing stakeholder requests
• Uses a customer-centric approach to solve problems
• Thrives in a lean, fast-paced, entrepreneurial, multi-cultural environment
• Has a passion for AWS and driving cloud computing adoption across Asia-Pacific

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

A day in the life
The Innovation and Transformation team is the primary custodian of the business strategy dialogue, steward of key growth acceleration and innovation projects as part of the VP office for APJ AGS. The team works backwards from market forces to build the vision and business strategy for APJ, defining the big go-to-market (GTM) and innovation bets and supporting experimentation to capture and accelerate growth.

Basic Qualifications

• 3+ years of business development, partnership management, or sourcing new business experience
• Bachelor's degree or equivalent
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Experience in online advertising or high-tech products/services

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

The Assistant Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.
• Supervise and support staff to provide excellent customer service.
• Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.
• Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnovers.
• Manage inventory, ordering, and waste to optimize resource use and cost control.
• Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.
• Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.
• Manage staff scheduling to ensure optimal coverage during peak hours.
• Monitor customer feedback and ensure that customer service meets or exceeds company standards.
• Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.
• Collaborate with the Operations Manager to implement strategies for achieving sales and profitability targets.
• Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.
• Report on restaurant performance to the Operations Manager, providing insights on staff, operations, and customer satisfaction.
• Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.
• Conduct regular safety checks and audits to identify and resolve any potential hazards.
• Ensure that labour expenses are align with budgetary goals.
• Implement strategies to maximize productivity.
• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

The Assistant Restaurant Manager is responsible for managing all day-to-day elements of running a restaurant. The incumbent has partial operational and P&L accountability for a high-turnover business. They are expected to proactively manage, motivate and lead a team from varying backgrounds and cultures. He / She is required to assist the Restaurant Manager in executing and delivering the business plan.

Role and Responsibilities:

1. Drives & Delivers Results

• Cascades KPIs at team and individual levels.
• Analyses information to identify cause-and-effect relationships and correlations.
• Identifies critical elements and assesses consequences of different courses of action and proposes solutions.

2. Demonstrates Personal Excellence

• Provides guidance and advice in his/her area of expertise/knowledge and applies them in his/her area of responsibility.
• Actively seeks learning opportunities and actively shares knowledge and information with others. Shares specialized knowledge, skills and learning from experience across different situations and contexts effectively.

3. Focuses on Customers

• Examines Customer interests, needs, wants and experience to propose and develop solutions that add value.

4. Drives Innovation & Improvement

• Adapts changing circumstances, including emergencies and other unexpected situations.
• Implements initiatives related to the improvements of processes and systems.

5. Communicates Effectively

• Develops consensus on ideas and recommendations affecting own team. Facilitates discussions and gives consideration to a range of interests, options and possibilities.

6. Collaborates to Win

• Identifies and builds partnerships. Develops and maintains long-lasting partnerships to strengthen relationships. Delivers priorities and initiatives outputs.

7. Builds Diverse Team (Employees)

• Takes initiative in supervising staff members under his/her responsibility.
• Ensures that roles and responsibilities within the team are clear. Plans and reviews work, and assess staff performance.
• Remains alert to emerging issues and trends that might benefit or otherwise impact individual and team's work.
• Creates regular opportunities for team members to contribute toward enhancing service quality.

Requirements:

• Min 2 years experience supervising Crew in Food and Beverage industry.
• Passionate about food industry and customer experience.
• Experience in store operations, staff scheduling
• Able to manage both Back and Front of House.
• Familiar with food industry local laws, certifications and compliance
• Ability to communicate effectively with both internal and external parties.

• Well Established Company
• Basic $5000 - $8000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas (Transport Provided)
• Working days: Monday to Friday
• Working hours: 8am to 5pm

Job Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• Bachelor’s degree in Mechanical Engineering
• Min 5 years of relevant working experience and knowledge
• Strong planning, people management, analytical and problem solving skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Data & Innovation

• Gather, analyze, and interpret data to provide actionable insights
• Identify opportunities for automation and AI integration to improve internal processes
• Ability to explain complex technical concepts to non-technical stakeholders
• Collaborate with IT and business teams to implement AI and data-driven solutions
• Adept at problem-solving and be able to address challenges related to data analysis and AI implementation

Industry Engagement and Management

• Engage strategic accounts and engage companies to diagnose gaps and identify opportunities
• Consult with employers to promote adoption of WSG programmes and progressive human resource practices to address their manpower needs
• Develop deep understanding of employers' hiring demands and recommend suitable candidate profiles to meet their needs
• Coordinate with employers on the hiring outcome and monitor closely on the sector hiring demand
• Analyse industry related information to evaluate and make recommendations for management decision making

Requirements

• Proficient in data analysis and visualisation tools (e.g. Stata, R, Python, Tableau)
• Experience in exploring and implementing AI technologies such as Robotic Process Automation (RPA) and generative AI
• Relevant experience in industry engagement, account/ project management and/or consultancy roles is a bonus
• Salary will commensurate with experience

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Audit Assistant Manager/ Audit Manager

5 days / 5.5 days(Saturday half day during peak period)
0830am - 1730pm
$4800 - $5600
Beach Road, Golden Mile Tower Singapore 199589

Duties

• Manages a portfolio of engagements which includes client acceptance, engagement planning, execution and finalization of an audit engagement.
• Fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored.
• Serves to develop and maintain long-term client relationships and value-add to the audit firm by identifying new business development opportunities.
• Review and provides key technical expertise to ensure the quality of audit work performed is in compliance with professional standards and requirements.
• Contributes towards continuous improvement in audit methodology and process.
• Assume a greater role in professional development activities such as training, staff recruitment and resource planning.
• required to plan, co-ordinate and supervisor various audit assignments for review by the engagement manager or partner.

Requirements

• Bachelor's Degree or equivalent.
• At least 4 years of working experiences as Audit Assistant Manager or Audit Manager.