VIP - Customer Service

• To ensure the service standard in the outlet is maintained at its highest level.
• To personally service selected important customers, maintain clientele's profile and handle customers’ enquiries and complaints.

Housekeeping and Maintenance

• To maintain a high standard of housekeeping and maintenance in the shop.
• To maintain an attractive and appropriate visual display of merchandise on the floor.
• To ensure the store fixtures are in good conditions.

Inventory Control and Security

• To be responsible for stock positioning and the monitoring of stock levels.
• To liaise with Warehouse on stock requisition and movement.
• To manage stock damage and discrepancies.

Operational

• To plan monthly sales target.
• Plan staff’s duty roster and assign duties to staff / deploy staff where necessary.
• Conduct weekly meetings and briefings.
• To assist managers in Sales Commission Report and Manager’s Report.

Supervisory

• To supervise sales staff and the day-to-day operations of the store.
• To coach and evaluate the performance of the sales staff.
• To maintain the team spirit of the sales staff.
• To ensure staff comply with the Company’s rules and regulations.

Training & Development

• To conduct / co-ordinate with the Merchandising department on regular product knowledge training to all sales staff.
• To conduct shop floor orientation and basic product knowledge training to new staff.

Others

• To liaise with the office on various operational matters such as merchandise, accounts, and administrative matters.
• Manage the shop in the absence of the Manager.
• To undertake ad-hoc duties as assigned by the Store Management.

Job Description & Requirements

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Supervisors to join in our family today.

Job Description & Requirements

1. Full-time position.

2. Team player and willingness to learn.

3. Good soft skills and management skills.

4. Preferable with 2-3 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Able to commit on weekends and public holiday.

7. Able to accept split shift.

Reporting to the Supervisor or other senior managers as required.

Liaising between the Supervisor and other employees.

Hiring and training new employees.

Developing training materials and conducting training sessions and workshops.

Establishing business knowledge and awareness of shared company goals.

Monitoring both individual and team job performance metrics.

Providing staff with technical guidance and assistance.

Relaying productivity concerns to the Supervisor.

Preparing job descriptions and work schedules.

Assisting with other administrative tasks, when required.

58 RECRUITMENT PTE LTD.

2 GAMBAS CRESCENT #06-22 SINGAPORE 757044

LICENSE NO:19C9772

TEL:67026282

5 work week

minimum 2 years experience

Able to commit on weekends

Singaporean/Pr

• Oversee in the day-to-day operations of the restaurant
• Provide a high quality of service and deliver excellent dining experience to all the guests.
• Respond to customer complaints professionally and provide service recovery
• Ensure the quality is up to standard for all food served
• Gather feedback to improve the customer’s experience
• Any other duties assigned by the management from time to time

Come join us to express your Andaz as Team Leader Host/Hostess – (Cantonese Restaurant) if the following describes you.

You will be responsible to provide an excellent and consistent level of service to your customers. The Host/Hostess is responsible to assist with receiving guests in the hotel's restaurants, manages the inventory of the outlet, and assists the service staff whenever necessary.

Your Profile

· Ideally with a relevant Certificate or Diploma in Hospitality or Tourism Management.

· Minimum 2 year work experience in hotel operations or Chinese Restaurant preferred.

· Good customer service, communications and interpersonal skills are a must.

· Fluent in both English and Mandarin in order to communicate with Mandarin speaking guests.

Job Descriptions

• Responsible for site planning and supervision of work schedule
• Close coordination with Engineer / Supervisor / subcontractor for manpower, equipment and resources sufficiency
• Attend daily coordination meeting
• Manages the daily activities in an efficient and productive manner
• Supervises proper maintenance of machinery, equipment and facilities to ensure efficient operation
• Ensure preservation of equipment are carried out as per project requirements.
• Ensure equipment installation and alignment as per project requirements
• Requisition necessary materials and stock replacement parts to ensure continuity of smooth operations
• Maintain equipment and surrounding areas in sound working order
• Ensures adherence to safety policies, procedures and practices

Requirements

• GCE ‘N’ Level/’O‘Level/ ‘A’ Level/Professional Certificate/NITEC or equivalent
• Good communication and interpersonal skills
• Min 3 years of relevant working experience
• Safety certificates and other relevant certificates to work in construction site

SCOPE

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will assist with the allocation of task and special assignment to the housekeeping team and will check and inspect guest rooms and the turnover of spaces to ensure guest satisfaction.

OVERALL OBJECTIVES

• Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• Conduct briefings with the room attendants and ensure they execute the special requests.
• Check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• Conduct monthly training sessions with existing employees in order to meet the identified training needs.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.

REQUIREMENTS

• Positive, friendly, professional and confident, with good interpersonal skills.
• Minimum 2 years of relevant working experience in hospitality industry.
• Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
• Able to perform shift work.

JOB FOR ASSISTANT SUPERVISOR IS TO ASSIST MANAGER IN THE SHOP TO MANAGE ALL STAFF AND CASHIER INCLUDING STOCK CHECK PLUS THE SALES OF THE SHOP. HE OR SHE ALSO NEED TO DO PROMOTION OF THE SALES AND ALSO NEED TO IN CHARGE THE EVENT OF THE SHOP PLUS ACCOUNTING AND ETC OF GTHE COMPANY. ALSO NEED TO IN CHARGE OF THE STAFF ( HR).

OUR COMPANY IS EMPLOYING PERFORM ARTISTE SUPERVISOR HE/SHE IS IN CHARGE OF THE STAGE ARTISTE , ALL THE PERFORMANCE OF THE MONTH HE OR SHE ALSO NEED TO OVERLOOK THE SALES OF THE COMPANY MANAGE ALL THE INTERVIEW OF NEW ARTISTE AND ALSO THE ADVERTISMENT OF THE COMPANY FOR ALL THE PERFORMING OF THE MONTH

1. Responsible for the management, classification, sorting, filing and storage of the company's sales contracts and other marketing documents. 2. Responsible for the preparation and preparation of monthly, quarterly and annual statistical statements and reports of various sales indicators, and respond to the leaders' inquiries on sales dynamics at any time. 3. Responsible for collecting, sorting out and summarizing market conditions, prices, new products, substitutes, customers and other information, and put forward analysis reports to provide reference for business personnel and leaders of the department to make decisions.

Salary and welfare :

specific negotiable;Provide working meals, birthday benefits, annual salary adjustment and promotion opportunities

58 RECRUITMENT PTE. LTD.

2 GAMBAS CRESCENT #06-22 SINGAPORE 757044

LICENSE NO:19C9772

TEL:67026282

· Able to work independently and supervise construction work.

· Min. Diploma candidates preferred.

· At least 2 years experience with relevant field

· Knowledge of Microsoft Word, Microsoft Excel.

· Assist site supervisor with daily operation

· Liaising with main contractor for coordination work.

· Supervise and monitor subcontractor work and progress.

· Report to Project Director / Project Manager.

· Any other duties as assigned by the Project Director / Project Manager.

· Monitoring employee productivity and providing constructive feedback and coaching.

· Setting goals for performance and deadlines in ways that comply with company's plans and vision.

· Organizing workflow and ensuring that employees understand their duties or delegated tasks.

· Coordinate subcontractors and manage their activities on site.

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week

JOB SUMMARY

Reporting to the Managing Director, the Head Chef will be responsible to drive high and consistent food quality, food safety and hygiene standards and overall kitchen operations excellence in all the restaurants (Rang Mahal and Table). The Head Chef will also collaborate closely with the F&B Manager to create memorable dining experiences for the guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Be responsible for and accountable for the overall food cost as well as kitchen supplies, kitchen energy costs, kitchen utensils, etc.
• Monitor all kitchen-related costs and ensure that they are tracked closely to achieve and/or exceed the established business targets.
• Be proactive and has pulse especially on the local F&B business environment; gathering latest trends and market intelligence on food standards and product of competitive restaurants.
• Brainstorm with team to create and develop new and/or special promotional dishes and keeping up with the latest market trends.
• Responsible in menu-reengineering from time to time to ensure offerings are meeting and/or exceeding guests dining trends and needs.
• Supervise and ensure activities in the various sections within kitchen operation are well-coordinated to ensure consistent good food quality, smooth and seamless operation, achieving the highest guest dining experience.
• Supervise and ensure all kitchen operations and activities are well-coordinated with adequate provisions of ingredients, working equipments, inventory and supplies, etc. for smooth operation of the restaurant.
• Be on the floor where possible during meal periods to interact and check on guests’ satisfaction with the food quality and solicit feedback for improvements, new ideas, etc.
• Supervise and ensure the kitchen as well as stewarding areas are clean, tidy and of high hygiene standards at all times.
• Review existing policies and work processes to streamline, simplify them and leveraging on available technology/automation to achieve better labour productivity.
• Champion high food standards and actively work to uphold such high standards by accepting feedback from guests and proactively seek improvements in food preparation and presentation to meet/ exceed their expectation.
• Work closely with F&B Manager to handle guests’ food quality related feedback, complains, service recovery in a timely manner and addressing them at the source to ensure they will not reoccur.
• Be aware and comply with all legislations affecting the operation, e.g. NEA licensing, food hygiene & safety management/handling and fire & safety regulations, etc.
• Comply strictly to all other operations and equipment usage safety and security regulations.
• Ensure the kitchen is safe, neat and tidy at all times.
• Collaborate closely with the F&B Manager to drive Tripadvisor ranking by ensuring consistent good food standards to earn positive reviews.
• Ensure all required reports and administrative duties are submitted and completed accurately and timely.
• Identify areas for development and training needs for the team and ensure that the gaps are closed effectively.
• Plan and conduct regular On-the-Job training effectively.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Strong modern Indian cuisine knowledge with a minimum of 8 years of experience in a kitchen managerial appointment. Knowledge in other cuisines an added advantage.

SKILLS, ABILITIES & ATTRIBUTES

· Passion to serve

· Positive service mindset and willing to go the extra mile

· Strong human relations skills

· Strong leadership and influencing skills

· Strong communications (verbal and written), organisation and presentation skills

· Ability to work independently and take initiative with good time management skills

· Effective change management skills

· Strong knowledge and creative in food planning and preparation

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

1. Singapore locals or PRs are preferred;

2. It is best to have SUPERVISOR work experience.

3. Those who can accept overtime work, Accept the 24-hour two-shift working system.

4. The monthly salary is between SGD2300-4400

5. The work place is in the club store. You must be approved by the police station before you can start working.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Host team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You’ll be in-charge of:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Across all levels, our kitchen is a safe space for every culinary mind to explore their artistry and hone their craft in every dish, and in every detail.

Your responsibilities include:

• Execute mise-en-place efficiently; including, setup the array of ingredients, the process of preparing, caring for your workstation
• Maintain the highest level of food quality, taste, and visual presentation
• Collaborate with team members to ensure efficient communication and teamwork in a fast-paced kitchen environment.
• Prepare a wide range of ingredients, meeting the highest standards of taste and presentation
• Monitor inventory count, quality of ingredients, and inform your section leads when there are shortages
• Food safety regulations and ensure food is prepared and stored in a safe and sanitary manner

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

• Oversee and monitor daily operation activity to ensure efficiency and continuous productivity
• Manage daily operation budget and expenses
• Manage daily manpower deployment schedule and duties assignment
• Represent management and assist supervisor to communicate and rectify daily work matter with client's management as required
• Prepare daily operation performance report inclusive of risk assessment (if required)
• Ensure that all protocol and safe work procedures are adhered by all staff on site daily

Job requirements:

• Physically fit and healthy
• Possess good communication skills and can-do attitude
• Willing to work on public holiday or rotating shift , if required
• Possess Forklift operator license or certification will be an advantage
• Certification on risk assessment and workplace safety will be an advantage
• Willing to work night shift and split shift
• Willing to work OT on public holiday and weekend
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description & Requirements

You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established western restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

Job Responsibilities:

• Greet guests, and respond to guest inquiries promptly
• Liaise with event organizer and conduct briefing to banquet staff of the event to ensure smooth running of the events
• Coordinate promptly with banquet staff and other departments (Catering Sales, Kitchen, Housekeeping) in regards to guest’s requests
• Train and guide new staff to ensure consistency in standards of service delivery and operating procedures in accordance with Hotel’s policies and procedures
• Maintain & update par stock for operating supplies e.g. glassware, beverages, mise en place etc. for smooth operations
• Ensure cleanliness follow SOP standards at banquet-service-station, banquet storeroom and banquet office areas at all times
• Maintain & ensure working condition for all banquet equipment and report defects (if any) for repair
• Adheres to local regulations concerning health, safety, or other compliance requirements
• Liaise with Banquet Operations Manager in regards of incidents and issues which requires further assistance and/or follow-ups
• Assist in table setting, operating the AV systems etc during event preparation
• Equip with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings
• Assist in guest-contact activities such as serving food and beverage and attending to VIPs
• Resolve guest complaints/ feedback in a professional manner and follow-up efficiently
• Supervise and coach/guide casual workers during banquet events
• Attend on-the-job & refresher training as and when needed
• Perform other duties as and when assigned by the Management

Education & Work Experience:

• Diploma / Higher NITEC / NITEC in Electrical / Mechanical / Building Services / Facilities Technology or Building Certificate from a recognized training Institution
• Minimum 3 years of relevant experience in plant facility/hospitality management operation & maintenance environment
• Good communication and supervisory skills
• Competence in using MS office

Job Description

• Oversee and manage the designated Coffeeshop or Food Court and its operational and manpower planning
• Monitor and be responsible for sales performance of respective outlets
• Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies
• Ensure food safety regulations are followed as according to SFA’s policy
• Involve in investigation of issues relating to customer complaint (Service and Product Quality)
• Attending to customers’ needs, complaints and enquiries
• Recruit, train, supervise and develop staff
• Perform related duties/tasks as required

Job Requirements

• With passion in working in F&B industry and its operational processes.
• Able to work on weekends and public holidays, 6-day work week.
• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
• Able to work independently and in a team.
• Excellent interpersonal skills with the ability to communicate with all level of employees.
• Good communication and interpersonal skills
• High initiative and positive attitude