A Catering Sales Manager with Conrad Hotels and Resorts manages the Catering Sales operations to actively convert customer enquiries into confirmed sales.
What will it be like to work for this Hilton Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that’s uniquely personal, deeply memorable and, above all, smart.
As a Team Member, your goal is to provide the world’s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.
Making connections is the cornerstone of providing smart luxury service. Our four Service Principles all take root in our ability, as Team Members, to make connections with our Guests.
Staying inspired to live these service principles requires us to:
Consistently apply luxury skills.
Work as a seamless team.
Feel empowered.
Keeping our Guests inspired requires us to help them:
Feel engaged.
Feel at home.
Feel pampered.
Feel special.
You are the face of the brand to our Guests. It is important to understand that of all the people who are a part of the Conrad team, the most important is you.
You determine whether our brand makes that connection with the Guest. Your commitment to caring for each Guest determines whether they want to be at a Conrad hotel—more specifically, at YOUR Conrad hotel.
To represent our brand, you must consistently practice the skills of a leader in luxury.
As a team, we build each other up, and together we learn and grow.
What will I be doing?
As a Catering Sales Manager, you will manage all aspects of Catering Sales operations including social and outdoor catering events. The Catering Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Maximise all Outdoor Catering and Social events revenue opportunities (weightage of 80% and 20% respectively)
- Maximize all function venues within the hotel and develop outside catering opportunities through revenue generation activities
- Bring in new accounts for the outdoor catering segment
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
- Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
- Organize hotel promotional activities
- Ad hoc projects
- Work closely with F&B Operations & Kitchen team in order to look for new opportunities and ensuring that service standards are delivered or curating new menus as and when required
- Ensure that Delphi standards are adhered by keying in accurate data into the system
- Cross-sell F&B outlets where the opportunity arises
- Performs other duties and responsibilities as assigned or required by the management
What are we looking for?
A Catering Sales Manager, serving Hilton Worldwide Brand hotels and vacations, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capability
- Excellent organisational and planning skills
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
