About NTT Data Singapore

We are a top 6 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

NTT DATA Singapore PTE Ltd is a wholly-owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and the APAC region.

At NTT DATA SINGAPORE, we pride ourselves on being an inclusive and equal opportunity employer that puts our people and clients first. We welcome different ideas, backgrounds and passionate individuals to join us in our inclusive environment to achieve stronger and better results through teamwork, foresight, and innovation. We pledge to create a harmonious and nurturing culture, where all individuals feel a sense of pride and belonging, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity.

The Project Manager is responsible for the managing and implementing of NTT DATA Singapore IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements

Responsibilities:

• Manage application implementation, upgrading, integration, and maintenance.
• Analyse and document requirements by liaising with a range of people including users and
  managers, drawing together information needs across a distributed organization
• Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Manage the implementation of the project on a daily basis with regard to schedules, budget,
  manpower and quality
• Manage the scope definition and change control mechanism
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Delivery Director (DD)
• Manage integration of various components of the project including hardware, software
  installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Manage project activities to ensure timely delivery, including identification of critical path,
  monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
• Review project documentation to ensure that it meets customers requirement and conforms to
  quality management process, standards and procedures to minimize rework and system failures
• Define project resources, performance reviews and post implementation evaluations

Customer/ Vendor Management:

• Negotiate with vendors and across teams to ensure adequate resources are available during
  various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Team Management:

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/ members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance
  management

Requirements:

• Typically, 6-10 years IT project management experience, preferably in the public sector. System Integration experience is preferred.
• Experience in PeopleSoft HCM 9.2 and LMS 9.2 implementation, upgrading, integration, maintenance.
• Knowledge or project experience to be the team’s technical advisor when needed
• Degree in Information Systems or equivalent. Certified in PM or CITPM.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation,
  communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationships
• Proficient in written and spoken English

The Assistant Outlet Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Outlet Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Manage the Influencer strategy through gifting, events and activations, and social content.
• Handle the development and performance of influencer marketing campaigns across social and offline channels.
• Build-up the growing Influencer team, optimizing and scaling the existing programs, work closely with the in-house Creative team to drive impact across all social channels.
• Establish and build relationships with key industry partners on social platforms.

Requirements:

• Degree and above
• At least 5 years of influencer marketing, social media experience in the E-Commerce, Fashion/Retail industry.
• Skilled in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Oversee all product development & digital journey of PLines and Motor Products.

This will encompass:

1) Systems and online presence:

• Liaise with IT for PLines and Motor products system enhancement and online capabilities.
• Periodically liaise with IT to introduce product campaign and promotions.
• Liaise with IT when intermediaries have system complains and feedback.
• Work with IT to ensure smooth online purchase cycle.

2) PLines and Motor product development and management:

• This role is responsible to keep these products up to date and competitive in the GI market space.
• Competitive analysis and review on our PLines & Motor products to be done periodically to stay up-to-date and competitive if we want to gain market share.
• Strategically introduce product campaigns and promotions.

3) PLines and Motor Product Update and Training:

• Arrange and provide training and updates.
• Liaise with intermediaries to obtain ‘air-time / training’ to promote PLines and Motor products

We invite highly motivated and outstanding professionals with the relevant experience to join our growing Finance team as a Manager.

Together with a core team of Finance professionals, you will:

• Prepare and review monthly tax schedules and tax returns in accordance with local and international tax laws and regulations
• Participate in the budgeting process, including settling timelines, guidelines and coordinating with business units and functions
• Analyse and review the budget results, identifying variances and provide support to business partners when required
• Ensure the accuracy, timeliness and completeness of the budget and tax reporting data, and maintain proper documentation and records
• Develop and implement policies, procedures, and controls to enhance the efficiency and effectiveness of the budgeting and tax reporting function
• Work closely with external stakeholders such as bankers and corporate secretary to ensure compliance with statutory and compliance filings requirements
• Performing ad-hoc duties as assigned

We are looking for dynamic individuals with:

• A Degree in Accountancy, Finance or related field
• Minimum 6 years’ experience in corporate tax or financial budgeting, preferably in the financial services industry
• Strong Proficiency in Microsoft applications such as Excel and Powerpoint, and other financial software applications
• Excellent analytical, problem solving and decision-making skills
• Strong communication, interpersonal and organisational skills
• Ability to work independently and collaboratively in a fast-paced and dynamic environment
• A passion for challenges and displays resourcefulness as a self-starter

⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

The Company

Our client is an established and leading player in the Chemical industry. Keen to hire a dedicated and proactive audit talent to manage Internal Audit, Governance and Risk Management.

The successful candidate is someone hands-on, able to implement processes and procedures, and comfortable working in a lean set up. This is the only headcount in Internal Audit.

Requirements

• Degree qualified, with preferably CIA qualification
• MUST: Internal Audit experience in Manufacturing/ Chemical industry
• Travel requirements: Ability to travel around once a quarter
• Important: The successful candidate should be someone mature, independent and hands-on, as this position is an individual contributor
• Desired traits: Team player, results-drive, resourceful, results-oriented, demonstrates stability in one’s career, ability to work in a lean set-up

Budget: S$9,000 – S$10,000 per month + Bonus

Job Scope

As an individual contributor reporting to the Managing Director and Audit Committee, you will support in spearheading the implementation of internal audit and risk frameworks and policies to align with company objectives. Your role involves managing governance, risk, and internal control assessments, preparing annual audit plan, and ensuring organizational integrity and efficiency. By meticulously auditing compliance with regulations and investigating variances, you will provide invaluable insights for continuous improvement. You will contribute to the development of key controls and guide risk assessments to enhance organizational resilience. Your involvement in business impact analysis will help identify potential threats, allowing proactive measures to be implemented. Through regular audits of the continuity process, you will ensure alignment with organizational goals and readiness to navigate disruptions effectively.

Apply Today

Please send your resume, in WORD format only and quote reference number GH12668126, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd | Co. Registration: 200612189E | EA Licence No: 07C5595 | Suriani Norahim | EA Registration No: R1109288

Company

Our client is a global asset management and conglomerate, seeking for a Senior Manager, Consolidation & Reporting.

The Role

You will oversee and review segment consolidation while supporting the preparation of the Group’s financial and management reports in line with Group accounting policies. This includes collaborating closely with the business partnering team on segment reporting, forecasting, and budgeting, as well as working with centralized function owners on cost reporting. You will contribute to the preparation of SGX results announcements, ensuring full compliance with accounting standards, company law, SGX listing rules, and best practices, while also assisting with the Group’s annual report and consolidating forecasts and budgets. Additionally, you will support the Group Financial Reporting System, including implementing new systems, and liaise with external auditors and consultants on audits and corporate activities. As a leader, you will mentor the finance team, fostering high performance and professional development, while overseeing their training to ensure they are equipped to excel in their roles.

Your Profile

The ideal candidate holds a recognized degree in Accounting or an equivalent professional qualification, preferably as a Chartered Accountant (CA), with 10–12 years of relevant experience. This includes foundational years in a Big 4 audit firm, followed by commercial industry exposure. They possess a strong command of Singapore Financial Reporting Standards (International) and regulatory compliance requirements for listed companies. With proven leadership skills, they excel at managing and inspiring teams, fostering a collaborative and high-performance work environment. Known for their meticulous attention to detail and commitment to excellence in financial reporting, they also bring strong organizational, problem-solving, and analytical abilities, effectively managing priorities and workflows. Self-driven, proactive, and energetic, they are a team player with exceptional interpersonal and communication skills, complemented by a keen and analytical mind.

Apply Today

Please send your resume, in WORD format only and quote reference number SN9178642, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd | Co. Registration: 200612189E | EA Licence No: 07C5595 | Suriani Norahim | EA Registration No: R1109288

We enhance performance through creating risk-enabled organizations. We help clients identify important risks, design frameworks to manage them and improve the effectiveness and efficiency of risk management.

As a risk transformation professional, you will be addressing client issues such as business performance variability, business and process controls transformation; application security integrity, governance, risk and control (GRC) technology enablement, business and/or IT GRC, continuous monitoring, vendor and contract risk management and IT risk management. You will belong to an international network of specialists helping our clients transform risk functions and implement technology solutions that support risk management and governance. We will support you with career-long training and coaching to develop your skills in risk strategy, risk function design, risk management and performance enhancement.

As EY is a global leading service provider in this space, you will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity
Applying your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact. You’ll apply your knowledge and experience to shape our services and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

Your key responsibilities
This is a role where no two days are the same – so you’ll find yourself taking on plenty of new responsibilities as you go. You’ll work alongside clients and colleagues, balancing your time between developing security strategies, advising stakeholders, providing workshops and supporting business development. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills. Since you’ll be working directly with clients, some travel will be required.

Skills and attributes for success
The role of an Archer GRC Manager/Senior Manager includes collaborating with other members of the engagement team to coordinate, plan and deliver Archer GRC projects. As you build knowledge and experience, you’ll become a credible advisor to junior consultants to deliver work products across the focus areas mentioned above within the organization as well as the client contacts.

Responsibilities include but are not limited to:

• Implementing and delivering GRC technology enablement services using Archer GRC/IRM platform – Policy and Compliance Management, Vendor Management, Risk Management, Audit Management, Business Continuity, and other risk management processes
• Lead discussions and workshops with clients to create a risk-aware culture through proper technology enablement of risk-related processes using Archer GRC/ IRM solutions.
• Design and architect solutions to automated client processes into GRC solutions to meet their unique requirements
• Effectively manage and motivate client engagement teams with diverse skills and backgrounds.
• Consistently deliver quality client services and manage expectations of client service delivery.
• Drive high-quality work products within expected timeframes and on budget.
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes.
• Demonstrate deep technical capabilities and professional knowledge.
• Establish relationships with client personnel at appropriate levels
• Demonstrate in-depth technical capabilities and professional knowledge, demonstrate ability to assimilate new knowledge
• Remain current on new developments in GRC technology implementation services capabilities and industry knowledge.

To qualify for the role, you must have
• A recognized university degree in information technology, engineering, mathematics, accounting, business, or other relevant disciplines.
• At least 7 years of relevant consulting or industry experience, preferably in a professional services environment or MNC.
• Certification from Archer as a Archer Certified Administrator - Expert or Archer Certified Administrator – Specialist
• Experience in the design, architecture, configuration, and implementation of GRC solutions such as Archer GRC/ IRM.
• Experience implementing the Archer product, including integrations with other systems using API and/ or Archer Data Feed Manager functionality.
• Strong understanding of compliance and risk management processes.
• Experience with agile methodology, creating process designs, technical designs, defining user stories, working with onshore/offshore development teams, leading user acceptance testing (UAT), and providing the necessary end-user training to deliver the proposed solution.
• Experience in engaging and managing a variety of stakeholders with an ability to consult, provide recommendations, and develop solutions using GRC solutions.
• Strong analytical, interpersonal, communication, writing and presentation skills.
• Demonstrates integrity, values, principles, and work ethic.

Ideally, you’ll also have
• Strong project management skills including agile methods.
• Data analysis/ processing and visualisation skills using database, visualisation tools or spreadsheet application
• Professional certifications such as Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP)
• Experience with other GRC technology solutions (such as ServiceNow, MetricStream, IBM OpenPages etc.) will be an added advantage.

What we look for
We’re interested in flexible professionals with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry. You’ll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information – both verbally and in writing. If you’re a fast learner, with strong influencing skills and a genuine passion for information system security, this role is for you.

What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

We also offer you:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Monitors and controls the safe and cost efficient technical operation of all assigned vessels using the available resources, within the defined parameters of cost, commercial viability and operational excellence in line with Owners expectations. Ensure environmental compliance policies are upheld.

Ship technical support

• Understands the contractual agreements with customers to be able to deliver the same with regards to the ship management services for each assigned vessel, in a safe and cost efficient manner.

• Monitors the effective operation of the equipment and machineries of the assigned vessels, identifying potential discrepancies from operational standards and proposes and/or implements solutions that will enhance the efficiency, performance and safety of the vessels.

• Participates in the development of the maintenance and repairs plan for the assigned vessels and monitors its accurate execution in order to identify compliance of operations according to time schedule, quality of deliverables and budget.

• Projects the requirements in maintenance and repairs activities, spare parts and technical training of the assigned vessels in order to provide valuable information for the development of the budget and maintenance plan of the vessels. Upon approval, follows-up its accurate execution, identifying, reporting and providing solutions in potential discrepancies.

• Monitors all vessels trading certificates to ensure compliance with existing maritime legislation, safety regulations and operational standard requirements of all regulatory bodies.

• Oversees and monitors the overall technical operation of the assigned vessels, ensures the timely and accurate completion of dry-docking on budget and of other relevant shipboard maintenance and repair activities, in order to support the operational effectiveness of vessels and increase customer’s satisfaction and commitment.

Execution of technical inspections

• Manages all vessel visits, audits and inspections effectively right from planning

Education and Qualifications:

• B.S. degree in Mechanical, Electrical or Marine Engineering, Naval Architecture or equivalent, or

• Chief Engineer’s qualification.

Work Experience:

• 5 years of sailing experience as Senior Officer, or

• 5 years of shore experience as a technical superintendent with a ship management/owning company, or

• 5 year of combined experience of the above positions.

Job-Specific Skills:

• Strong knowledge of bulk vessels’ technical requirements and voyage regulations

• Excellent project management skills

• Very good negotiation skills

• Very good people management skills

• Team work and cooperation

• Very good organisational skills

• Worldwide operations require fluency of the English and Chinese language

• Willing to travel or relocate

Come be a part of shaping the future of the MICE industry in Singapore and leave a lasting impact on the MICE landscape and beyond!

SACEOS is a leading association with over 40 years of proven dedication to serving the MICE industry in Singapore.

We are looking for a dynamic individual to join our team as Manager, Members Engagement & Events. In this role, you will be supporting the association to manage member relationship, organise membership-related activities as well as SACEOS' flagship events and business missions.

Key Responsibilities:

• Event Management: Plan, coordinate, and execute SACEOS' flagship events, such as the Singapore MICE Forum and Asia CEO Summit.
• Trade Missions: Manage inbound and outbound trade missions, coordinating logistics, delegations, and business matching activities.
• Member Recruitment and Retention: Develop and implement strategies to attract, recruit, and retain members. Identify opportunities to add value to member organisations through targeted initiatives and resources to drive satisfaction and member retention.
• Member Connect Activities: Organise regular Member Connect activities, including networking sessions and workshops, to facilitate knowledge sharing and interaction among members.
• Membership Administration: Administer membership fee collection and membership database management.
• Administrative and Operational Support: Provide support for SACEOS’ training courses when needed.
• Any other ad hoc duties assigned.

Requirements:

• Tertiary education with a minimum of 5 years’ experience in related fields.
• Prior experience in organising large-scale events involving C-level participants.
• Takes initiative and work independently to complete assigned tasks within the given timeline.
• Strong operation and execution skills.
• Strong interpersonal skills with the ability to collaborate across teams and build relationships with members and stakeholders.
• Proficiency in all Microsoft Office applications.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.

Interested candidates are invited to send their resumes with current and expected salary information.

Why Join Us:

Joining SACEOS offers a unique opportunity to play a key role in shaping the future of the MICE industry in Singapore and beyond. You will work alongside a passionate and dedicated team committed to driving innovation and excellence in the sector. Additionally, you will have the chance to network with industry leaders, participate in industry events, and contribute to the growth and success of Singapore's MICE ecosystem.

SACEOS is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team; however, only shortlisted candidates will be contacted for an interview.

About Us

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The role

You will be responsible for shaping the SaaS strategy of PowerSell and all other parts of our Ecommerce tech stack, leading to a successful market launch. This includes:

Pre-Launch:

• Thoroughly understand our comprehensive suite of ecommerce tech solutions
• Market research: engage with different potential B2B client types in the SEA market (brands, agencies, distributors, sellers) partially through our industry network and partially by your own outreach, to understand their needs and pain points, which solutions they are using today (the competitive landscape), and how our solutions compare feature-by-feature and overall.
• Build a model to estimate the market opportunity for different solutions and client segments
• Roadmap: Based on all info on client needs, the competitive landscape and market dynamics, industry data & trends, facilitate the decision-making process with our leadership team on which client segments and which solutions / needs to prioritize in our development roadmap, balancing internal requirements vs SaaS requirements to ensure the roadmap aligns with the overall business goals.
• Create the business case and requirements for a successful go to market

Launch:

• Develop go-to-market strategy, pricing models, messaging, and positioning strategies in collaboration with other teams and stakeholders, and successfully launch the product(s) in the market, meeting the needs of the targeted clients

Post Launch:

• Monitor the product performance using relevant metrics and KPIs
• Gather feedback from clients and stakeholders to identify areas for improvement and iterate on the product strategy as needed.
• Analyse market trends and client behaviour to adapt the product strategy to changing market conditions.

This role can evolve in a SaaS BD / GM role, or a Product Management role depending on the profile and career ambitions of the successful candidate.

You will work closely with the Head of Martech and our internal Commercial, Product and Engineering teams, and will report into the Chief Product Officer.

The ideal candidate

• Masters degree
• 4-10 years work experience in fields with relevant transferable skills
• Singapore based
• Analytical structured thinker (e.g. consulting experience or engineering degree)
• Commercial aptitude
• Entrepreneurial, ambitious self-starter who can operate independently, yet is a strong and collaborative team-player
• Good listener and communicator, able to quickly build rapport and trust with stakeholders
• Able to synthesise inputs into a holistic product (roadmap) vision and collaborate with product / tech teams
• SaaS exposure a plus
• Good sense of humour plus, life is too short not to have fun

What we offer:

• Excellent and competitive compensation package
• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties.

About the Role:

As a Regional Marketing Manager you will oversee regional marketing strategies for South East Asia (SEA) and align with the SEA Go-To-Market team to deliver on quarterly and annual revenue targets. This role is primarily responsible for planning, orchestrating, and delivering regional marketing programs for delivering marketing generated pipeline. In this role, you will develop vertical and regional focused marketing programs by integrating 360 degree marketing campaigns across digital, content, and

field marketing to capture and create demand. You will be responsible for amplifying the CleverTap brand through high-touch activations, events, PR, and ABM. In this role, you'll have an opportunity to define the SEA marketing strategy alongside sales leadership.

You will own the regional marketing budget and will be responsible for driving the ROI. By driving the field marketing and in-region marketing-sales alignment strategy, you will be a critical leader in establishing best-in-class practices across the organization.

What will you do:

- You will work cross-functionally to further implement and expand foundational

marketing programs and processes, and apply a region-centric strategy that supports local teams’ revenue attainment.

- Build strong relationships across the organization and even stronger relationships with your cross-functional partners within SEA and the central marketing team at the HQ with the goal to ensure that regionalized programs are smoothly, and fully, executed while sustaining high levels of growth.

- Own the entire SEA marketing business and build the demand strategy for the region that drives our growth objectives in collaboration with local Sales leadership.

- Own the Marketing pipeline number for SEA, including direct ownership of field marketing, and matrixed ownership of demand gen programs run from HQ.

- High focus on Sales Accepted Lead (SAL) generation.

- Partner with India Sales leadership and the global Marketing team to develop and build scalable and predictable programs for the SEA market.

- Own the field marketing (in-person and virtual events, webinars) plan for the region to drive demand, client engagement and brand awareness. Support and coach the regional SEA Field Marketing Manager.

- Work closely with Channels Org and Customer Success teams to drive Partner Marketing and Customer Marketing programs in the region

- Serve as the region's voice for regional nuances and differentiators to/from the field that will allow for a constant feedback loop, externally and internally, to iterate and evolve programs.

- Develop innovative integrated campaigns in partnership with the global demand gen team to deliver in-region results.

- Collaborate with the Global PR team to design and deliver PR communication for the region.

- Collaborate with Global Content Marketing to ensure regional representation on the global content calendar, including regional case studies, localised product launches, and event announcements.

- Deliver demand generation metrics and OKRs with a laser focus on data, specifically leading the local forecasting, measurement, and analysis of the Indian Marketing strategy’s impact.

- Travel regionally and interface directly with customers, prospects, and partners to support lead generation and pipeline development efforts, including hands-on involvement in the execution of live programs.

What we are looking for:

Must have:

- At least 10+ years experience in key marketing areas.

- B2B SaaS marketing experience

- Bachelor's degree required

- Proven credentials for pipeline generation strategy and execution.

- Should have worked closely with field sales and partnerships teams.

- Experience with digital marketing, events, account-based marketing (ABM)

- Highly developed interpersonal and communication skills to work with and maintain long-term relationships with peers, customers, prospects, and influencers.

- Strong organizational skills coupled with the ability to formulate and communicate strategy.

- A self-starter with the ability to work independently and as part of a team.

- High aptitude for looking at problems as opportunities, and working cross-

departmentally to create unique solutions to solve them for the benefit of the region and the company.

- Travel as and when required.

Good to have:

- Experience in the MarTech space

- Experience in implementing bottoms-up SAL-focused regional marketing initiatives

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

You will apply your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact, and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

We’re looking for Manager to join our Technology Consulting practice with experience in any of the following:

Technology Consulting

• Cybersecurity
• Data & Analytics
• Digital & Emerging Technologies
• Technology Solution Delivery - SAP & GRC
• Technology Transformation

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• A Degree in one of the following: Accountancy, Business, Marketing, Computer Science, Computer Engineering, Analytics, Information Technology or equivalent
• At least 6 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 or boutique consulting firm is highly desirable
• Experience in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can demonstrate that you meet the criteria above, apply now.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.

The Professional Development Delivery (PDD) Logistics team manages the logistics for all educator professional learning workshops, hosting over 10,000 + workshop participants in hotels and schools across each region. This position oversees the negotiation of hotel contract negotiations and procurement each year for Regional & On Demand Workshops, held across the region. This role is responsible for the management and implementation of all events organized in each region to meet the needs of the region’s schools and IB programmes while maintaining low financial risk of vendor contracts and event spend.

Job Type: Permanent, Full-time

Interested candidates can submit your application here: https://ejst.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1220/?utm_medium=jobshare

About the IB

If you're looking to work for a global organization with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organization where we empower our employees to thrive and make a difference.

About the Job

The Professional Development Delivery (PDD) Logistics Manager oversees the organizational details for all events within the region including workshops held at hotels and on school campuses. Specifically, the PD Delivery Logistics Manager and the team manage event registrations, coordinate logistics with schools, procure and negotiate hotel contracts, food and beverage prices, meeting room rentals, and attrition.

This position manages a team of event staff and is required to travel approximately 30% of the time.

Key Responsibilities

• Hotel contracts, venues, travel, food & beverage prices, room rentals, are negotiated appropriately and within budget.
• Lead weekly staff meetings to review workshop experiences, share any updates that impact daily operations, and allow time for sharing best practices, idea’s, etc.
• Reports are monitored on tracking workshop attendance and decisions (such as capacity utilisation, workshop/session cancellations, participant and leader feedback etc.) are made based on the analysis of data.
• Responsible to oversee the line management of ’the region’s online registration team members to include number of events and registration fee revenue.
• Forecast and manage expenditure side of budget to achieve financial goals within the IB’s annual operating cycle to ensure best value and compliance with financial guidelines for the department.
• Lead the recruitment, management and development of staff, resulting in an effective team.
• Review Event Associates/Specialists post event reports outlining successes and areas of improvement covering areas of venue, workshop leaders, event communications, participant experience, etc.

About You

• Bachelors’ degree required and/or a combination of experience, education and training that would provide the level of knowledge and ability required for the position
• Proven experience in hospitality, large event planning and hotel contracts, or related area of expertise
• Certified Meeting Planner (CMP) preferred
• Significant successful experience in negotiating contracts and dealing with hotels and vendors and procedures and details associated with executing large events in excess of 100+ participants
• Knowledge of financial management, budgeting and cost control procedures
• Excellent written and oral communication skills
• Superior organizational and procedural skills - ability to maintain accuracy and provide correct information.
• Ability to handle multiple concurrent workshops / projects through to completion
• Experience in management of team

In addition to your salary, we offer an attractive range of benefits:

• 20% employer's CPF contribution
• S$1200 yearly flexible credits
• 20 Days annual leave, plus public holidays, with the choice to buy or sell up to 3 days additional annual leave using flexible credits
• Life assurance 2x annual salary
• Flexible working hours due to nature of work
• Organisation sponsored learning opportunities for professional development
• Corporate passes to Singapore Zoo, River Wonders and Gardens By The Bay

Your Key Responsibilities

• Demonstrate in-depth technical capabilities and professional knowledge in your functional area of overall supply chain planning. Demonstrate ability to quickly learn new processes and uncover new offering that may assist current customer base.
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes.
• Build relationships with client personnel and deliver quality client services. Strive to assist our clients uncover additional areas of opportunity and manage the business development process.
• Understand EY and its service lines and actively assess what the firm can deliver to serve clients.

To Qualify for the role, you must have

• Tertiary qualification in bachelor’s degree or master’s degree focusing on engineering, supply chain, and/or business
• Minimum 10 years of professional experience in a strategic or operations planning/consulting role.
• Bring your expertise, focusing on a supply chain demand and supply planning, to assist clients achieve a fully optimized value chain.
• Proven leadership qualities and track record for building and managing a team towards achieving operational KPIs.
• Excellent organisation skills; project management skills will be advantageous.
• Exceptional interpersonal, team-building,and communication skills.
• Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to personal and professional growth.
• Sense of responsibility to self, team, and client.
• Proven experience effectively prioritising workload to meet deadlines and work objectives.
• Drive, tenacity, client focused and results oriented.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing

industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to

develop your career in a dynamic organization.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you

bring to our business.

We also offer you:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, strategy and transactions and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

Our client is a leading player in the Asian Reinsurance market, renowned for its innovative risk solutions and exceptional client service. With a strong presence in the region, it offers a dynamic and supportive work environment that fosters growth and excellence. They are looking for a Facultative & Treaty Claims Manager to lead the team.

Your new role

• Oversee the entire claims process for facultative and treaty reinsurance, from intake to settlement
• Interpret policy terms, conditions, and limits to ensure accurate claims processing.
• Conduct thorough investigations to validate claims, gather necessary documentation, and assess coverage.
• Evaluate claim submissions to determine liability, coverage, and required reserves. Analyse claim trends to inform underwriting decisions.
• Negotiate claim settlements with stakeholders to achieve fair and timely resolutions.
• Maintain accurate claim records, ensuring regulatory compliance and company standards.
• Communicate effectively with internal teams, clients, and external partners to provide claim updates and resolve issues.
• Collaborate with external service providers to support claim investigations and settlement negotiations.
• Implement quality assurance processes to ensure accurate, efficient, and compliant claims handling.
• Stay up-to-date on regulatory developments and ensure adherence to applicable laws, regulations, and internal policies.

What you'll need to succeed

• Degree in a relevant field such as Insurance, Business, Finance, or related discipline.
• At least 8 years of experience in reinsurance claims management, including a minimum of 3 years in a leadership role, with a strong grasp of facultative and treaty reinsurance principles.
• Technical proficiency in claims processing systems, Microsoft Office, and other relevant software.
• Excellent analytical and problem-solving skills, with the ability to evaluate complex claims and make informed decisions.
• Strong negotiation, communication, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Meticulous attention to detail, with a focus on accuracy and quality

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our Risk Services Practice provides an invaluable safeguard in today’s complex operating environment with insights and independent assurance. We work with clients to deliver business control to help them to protect and strengthen every aspect of their business from people to performance, systems to strategy, business plans to business resilience. We help clients manage, mitigate and control risks from potential cybersecurity breaches to possible breaks in the supply chain. We assess and prepare businesses by looking into their technology, finance, data analytics, regulatory requirements, data security and privacy, internal audit, and the third parties our clients rely on, to help clients deliver quality results and meet their strategic objectives.

A career within Information Technology Risk Assurance services, will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a higher return on their investment, mitigate risks, streamline processes, and find operational inefficiencies. We assist clients in understanding and challenging their current risk profiles and develop strategies to build digital confidence by embracing opportunities to stay competitive through building trust and resilience into their technology systems. We cover a wide range of disciplines, including risk evaluation, operational and strategic Information Technology processes, project governance, application implementation, data integrity, cyber security, and accounting/audit.

As a Manager, you will be leading teams to advise clients around building resilience and sustainability by embedding measures to prevent, respond to, recover and learn from operational disruptions and incidents, with a particular focus on critical services and third parties, technology, data, premises and people. You will:

• Be a subject matter expert on operational and technology resilience (BCM) risks, with significant experience in leading either advisory or operational execution teams in this space.
• Lead discussions with business and technology stakeholders to help develop and refine their resilience strategy, especially with respect to digital transformations / cloud.
• Help our clients develop and implement operational and technology resilience policies, frameworks and standards
• Lead operational and technology resilience reviews (including Business Continuity Management and Disaster Recovery) to assess current state and develop a strategic improvement roadmap
• Work with our clients to develop and uplift end-to-end resilience / BCM programmes, from the initial risk assessment and threat/scenario analysis, to business impact assessment, to policy and framework development and the building of playbooks, etc.
• Develop and/or implement integrated crisis management structure, protocols and plans to help clients streamline their crisis management process.
• Conduct training to equip organizations with the knowledge to manage their resilience risks, and operate their resilience/BCM frameworks.
• Lead business continuity and crisis management exercises to help clients validate their resilience capabilities.
• Work with Partners and/or Directors to identify new business opportunities, drive proposals, prepare and deliver client presentations, and convert opportunities into long-term client engagements.
• Build and maintain effective working relationships with clients and help identify opportunities to broaden relationships with new and existing clients.
• Lead and mentor your team, including providing on-the-job coaching, knowledge sharing, and being able to draw on subject matter specialist knowledge accordingly.
• Share leading practices amongst the business and technology community, publish whitepapers and thought leadership articles, and participate in industry events.

Requirements and Attributes:

• At least 5-7 years (manager) of experience working in one or more of the following disciplines: operational and/or technology risk & resilience, business continuity management, disaster recovery planning, technology risk management, or regulatory compliance. The seniority of the candidate is commensurate with years of relevant experience and skillset.
• Good understanding of resilience and business continuity best practices including knowledge of local (e.g. MAS Revised BCM Guidelines) and international BCM standards (e.g. ISO 22301, SS540, EU DORA).
• Proficient in planning, designing and conducting TableTop Exercises and other business / technology resilience exercises .
• Good interpersonal and communication skills, with significant experience in managing complex engagements and stakeholders; business development experience is a plus.
• Professional certification(s) in one or more areas of resilience / BCM / DR from a recognised institution such as CBCP, CCRP, BCCP, BCCS, BCCE, etc.

Role: IT Delivery Lead (Banking / 6 month contract)

• Manage backlog and stakeholders, with a clear understanding of the delivery and its ROI to prioritize work clearly for the cross-functional team to deliver together.
• Gather detailed requirements from business leads for analysis, collaborate with stakeholders for UI sign-off CJ, data requirements, copytext, notification templates, and review for error scenarios.
• Work closely with development to clarify requirements, ensure priorities are clear, and provide SME knowledge where required.
• Create the release plan with the scrum master, including details on UAT, testing strategy, coverage, and entry and exit criteria to the implementation approach.
• Manage sprint activities from sprint grooming, prioritization, refinement, demo, and related ceremonies.
• Oversee delivery execution from QA resourcing, quality, sprint demo, status reporting from velocity to aging tickets, and escalation where required.
• Manage allocated testing budget.
• Provide UAT sign-off against agreed exit criteria and track agreed open items.
• Prepare Go Live plan, soliciting for LV support, and arrange for KT to touchpoint and BAU support.
• Support Go Live implementation and post-production issues from troubleshooting and investigation.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Singapore Based (Geylang)
• 5 days, 8.30am- 6pm
• Salary: $5000 - $6000 + $500 transport allowance
• At least Diploma in Business Management or any related fields; 8 years’ experience in F&B operations
• Career Progression Opportunities

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities include but are not limited to:

• Review risk acceptability to make subjective decisions based on underwriting guidelines; ensuring standards for compliance and regulations are met
• Identify trends and opportunities, develop and service main accounts
• Develop on-going relationships with intermediaries and business partners for new business growth and renewal retention, ensuring a profitable book of motor business
• Review and update P&C products offerings, value-add services, underwriting guidelines.
• Perform P&C underwriting that is within the capacity.
• Handles enquiries as required and support other members of the team and work closely with producers to achieve department targets
• Network within the insurance community to stay abreast of changes within the industry
• Perform other functions or tasks assigned from time to time.

REQUIREMENTS

• Degree/ Professional qualification
• At least 5 years of relevant experience
• Familiar with local market mechanism and practices
• Preferably some working knowledge in underwriting, product rating and pricing methodology
• Demonstrated sound judgement and initiative in working within underwriting guidelines
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders
• Dynamic, organized and possess good written and oral communication skills
• Candidate with underwriting knowledge in Bonds and Engineering risk is preferred

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

1. Project Planning
- Establishing clear project goals and deliverables in alignment with business objectives.
- Determining the necessary resources, including personnel, budget, and materials.

2. Team Leadership
- Leading and motivating project teams to achieve project milestones.
- Delegating tasks based on team members' strengths and expertise.

3. Stakeholder Management
- Serving as the primary point of contact for stakeholders, providing regular updates on project progress and addressing concerns.
- Aligning stakeholder expectations with project realities to ensure satisfaction.

4. Risk Management
- Proactively identifying potential risks and developing mitigation strategies.
- Preparing plans to address unforeseen challenges that may arise during the project.

5. Execution and Monitoring
- Overseeing the day-to-day operations of the project, ensuring that tasks are completed on time and within scope.
- Monitoring project progress through key performance indicators (KPIs) and adjusting plans as necessary.

6. Budget Management
- Budget Oversight: Managing the project budget, tracking expenses, and ensuring that the project stays within financial constraints.
- Reporting: Providing financial reports to stakeholders and recommending budget adjustments as needed.

7. Quality Assurance
- Ensuring that project deliverables meet quality standards and align with business goals.
- Incorporating feedback from stakeholders and team members to improve project outcomes.

8. Project Closure
- Ensuring that all project objectives have been met and deliverables are handed over appropriately.
- Conducting a project review to assess what went well, what didn’t, and documenting lessons learned for future projects.

Responsibilities

We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.

In this role, you will also be responsible to:

• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention and supporting growth. Deliver on ambitious NRR targets
• Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.
• Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
• Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc. Run workshops , hackathons, trainings etc to increase usage of the product
• Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
• Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
• Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
• Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
• Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
• Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
• Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency

Requirements

Qualifications / Experience / Technical Skills

• Bachelor of Science or equivalent education
• 7+ years of professional experience in consulting, customer success, client relationship, or account management roles with a demonstrated track record of increasing adoption, revenue, and retention. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
• Prior experience in driving NRR growth within the customer base
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
• Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
• Preference will be given to candidates who:

1. Have prior experience as an Account Manager or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
2. Have prior experience in leading/driving/consulting in Digital Transformation initiatives
3. Can speak additional languages like Korean, Bahasa, Thai

• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Ability to develop an understanding of large complex businesses with many stakeholders
• Comfortable operating with revenue targets
• Strong sense of customer empathy and customer-centricity
• Grit and resilience to manage occasional tough & complex situations
• Excellent interpersonal and communication skills
• Strong problem-solving and analytical thinking
• Project management and storytelling skills
• Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
• A passion for and belief in the power of automation to drive business value
• Project management and storytelling skills
• Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
• Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
• Be a self-motivated team player who loves to drive Impact beyond their current role
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

1. Plan staff weekly duty roaster and cleaning duties
2. Coordinating daily restaurant management operations
3. Delivering superior food and beverage service and maximizing customer satisfaction
4. Regularly review product quality and research new vendors
5. Appraise staff performance and provide feedback to improve productivity
6. Ensure that the highest standard of quality relating to service, presentation, supervision, and control of food and beverage is maintained.
7. Create detailed reports on weekly, monthly and annual revenues and expenses
8. Estimate future needs for goods, kitchen utensils and cleaning products
9. Train new employees on proper customer service practices
10. Implement policies and protocols that will maintain future restaurant operations

• Train and supervise staff
• Ensure all food safety procedures are strictly adhered to according to sanitary regulations
• Work closely with management to meet revenue objectives
• Implement appropriate strategies to resolve adverse trends and improve sales
• Maintain safe working conditions
• Follow company policies and procedures regarding the handling of cash, property, products and equipment

DUTIES & RESPONSIBILITIES:

• Identify and delegate responsibilities to associates to ensure objectives are met and excellent service is consistently achieved.
• To ensure that the required food and beverage profit margins are achieved for each outlet in each financial period.
• Effectively manage all outlets in the absence of the F&B / Restaurant Manager.
• Effectively update the duty roster if any change has to be made.
• Authorized to sign for casual labour payment vouchers.
• Manage weekly casual labour requisition forms.
• To ensure all outlets are sufficiently stocked to minimum par levels.
• To ensure all stocks are arranged in First Expire First Out procedure.
• To ensure daily walk through for engineering defects.
• To ensure all operating equipment are in good working condition.
• To conduct weekly breakage report with stewarding.
• To train staff on menu, service style, controlling wastage and phraseology.
• To attend daily HOD meetings in the absence of the F&B / Restaurant Manager.
• Recommending employment, promotion and dismissal of employees.
• Compiling, in liaison with the kitchen, menus for the various outlets and for special occasions.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Dao By Dorsett.
• Implement new company policies and procedures by developing plans and instructing associates.
• Provide direction to associates to achieve Food & Beverage revenue budget goals.
• Consistently review operations and associates to identify any problems, concerns, feedback and opportunities for improvement.
• Provide coaching and feedback together with the F&B / Restaurant Manager to associates and assesses performance on a monthly basis.
• Create a positive guest experience by delivering a high level of service and ensuring all associates engage guests to understand their needs and exceed expectations.
• Ensure good guest relation and communication in a professional and elegant manner.
• Manage all outlets to meet or exceed standards in food quality, safety, and cleanliness.
• Consistently monitor product and labor costs to remain within goals.
• Solicit guest feedback to understand the needs and wants of customers.
• Train and coach associates on guest services principles and practices.
• Follow the F&B department policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the Micros POS System.
• Assist in menu engineering statistics.
• Develop and implement creative solutions to areas of improvement.
• Assist in conducting associates daily briefing.
• Assist in any areas of the outlets when staffing constraints requires additional manning.
• Identify employee weaknesses and train and guide as necessary.
• Any other duties as directed.