Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities

• Build effective client relationships and acts as day-to-day client partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from initial scoping and brief through to execution with support from the senior account team
• Is a committed, responsible and confident leader of projects, who can work both independently and as part of the wider team
• Has experience in delivering 360 campaigns; with knowledge of digital and creative production
• Brief media, creative, planning staff and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process (PO filing, invoicing, remittances) and supplier finance tasks
• Manages resource usage and suggests opportunities to improve margin, resulting in accurate and timely billings
• Attends weekly client meetings and actions client requests and briefs in a timely manner
• Owns day-to-day client communication, including contact reports.
• Always provides the standard of service to the client that meets and exceeds client expectations

Experience / knowledge required

• Excellent interpersonal and presentation skills and the ability to confidently communicate with clients
• Highly enthusiastic, self-motivated, meticulous and detail orientated
• A confident and safe-pair of hands for both the agency and clients
• Strong time management skills with an ability to prioritise
• Up-to-date on relevant marketing trends and innovations
• Works well individually and as a team player
• Experience of working on a fast-paced account across multiple projects and managing multiple stakeholders
• Detail-oriented individual
• Strong oral/written communication and negotiating skills
• 3-5 years of working experience preferably within a B2B agency and/or technology company

1. Job Description:

• Support the implementation of the Operation & Procedures Framework.

• Assist in operation updates, implementation, and training.

• Provide project management support through assisting in the development and

management of project charter, timeline, and progress tracking.

• Implement and improve processes, systems, tools, and best practices to optimize

operational efficiency and effectiveness.

• Work closely with a cross-section of functions such as Client internal ITon multiple

projects ranging from system implementations, and process workflow reviews.

• Create process documentation/workflows, knowledge articles, and self-service guidance.

• Collect and document business requirements for process improvement efforts.

• Facilitate process workflow modeling to collaborate on process improvements,

automation capabilities, and clearly defined end-to-end use cases.

• Review information and trends to ensure that the output of processes is achieving the

desired results.

• Conduct maturity assessments against the process activities to highlight areas of

improvement or concerns.

• Identify issues and risks.

• Bring inconsistencies and problems to the attention of management.

• Participate in problem resolution.

• Extract reports and provide a high-level analysis of data for review.

• Drive CI initiatives with operation team with the estimated saving.

• Will be part of Operation team and report directly to Senior Logistics Manager.

2. Requirements:

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Lean Six Sigma

• Project Management, Business Analysis or Process Improvement skills such as Six

Sigma, Lean or Quality Assurance

• Hands-on experience and knowledge in managing change initiatives that redesign,

improve existing processes and gain efficiencies.

• Ability to prioritize tasks and meet deadlines with minimum supervision.

• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

• Proficiency in process mapping tools & Lean Methodlogy

• Proficiency in data analysis tools and software, such as Excel Macros, Power BI

• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.

• Ability to collect, organize, analyze, and interpret data and processes.

• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and

concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.

• Ability to communicate effectively with both technical and non-technical audiences

across different levels of the organization.

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

The Sales & Marketing executive would be responsible for planning, organizing, and managing the sales, marketing & logistics operations. The person would also be responsible for sales of existing products and expand consumer base by identifying new business prospects.

Responsibilities :

· Responsible for packing of orders, ensure timely dispatch and delivery through cost-effective and efficient means of transportation services

· Analyse the overall budget / expenditure for logistic and sales operations.

· Responsible for conducting market research and strategize on pricing as per market standards

· Building new business prospects and manage the existing sales operations

· Drive marketing effort on existing retail products

· Manage inventory of Retail packs as per orders received and plan for future inventory based on demand.

• Location: Central
• Monday - Friday: 8.30am to 5.30pm
• Permanent Position
• Short notice period preferred
• Able to travel 30% of the time

Our Client is world's largest Manufacturer of Sofa.

Responsibilities:

• Capable of conducting group consolidation for up to 10 entities.
• Proficient in reviewing accounts of subsidiaries from various countries.
• Preferably possesses audit experience.

Requirements:

• Possession of a minimum Local Polytechnic diploma in Accountancy is required; alternatively, candidates with a Degree in Accountancy are also eligible.
• Requires a minimum of 5 years of work experience.
• Familiarity with SAP is advantageous.
• Experience in preparing announcements for listed companies is a bonus.
• Willingness and ability to travel up to 30% of the time.
• Understanding of internal control practices is a positive attribute.
• Work experience in Audit Company is a plus point.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Summary

This position is to manage regional network system that involve design , implementation , support and alignment with HQ in governance rules.

• Manage active directory, server, server virtualization, Cisco switches and routers.

• Manage User Accounts on Azure AD for all Office 365 Services.

• Manage and Monitor Cloud Infrastructure on Microsoft Azure.

• Assist in network design and implementation.

• Lead network and cybersecurity projects such as Prisma Access, MFA and global AD server integration.

• Manage and Monitor Cybersecurity related administration works.

• Support HQ in strengthening global IT Governance

• Plan and execute networking and infrastructure setup.

• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

• Support implementation of specified global IT systems in overseas companies, especially in terms of infrastructure and IT security

• Ability to provide specific detailed specification for hardware and software selection.

• Perform analysis of system performance and capacity trends and make recommendations.

• Perform network operations and management, including incidence response and problem management.

• Expected to manage region networks with minimal travel needed

Requirements

• Degree or Diploma in IT or related discipline with a minimum of 5 years’ relevant experience as network engineer in a MNC environment.

• Good project management experience in implementing network and Cloud solutions.

• Strong knowledge of executing systems integration and infrastructure deployment.

• Solid hands-on practical experience in managing enterprise firewalls, routers, switches, proxy servers, domain name servers (DNS), bandwidth management system, IPS/IDS and server/platform system.

• MCSE certification a plus

• CISSP, CCNA, or CCNP certification a plus

Responsibilities:

• Assist the CEO in managing commercial, procurement, and contractual affairs related to the power plant and mine's operation.
• Evaluate new tenders, contracts, or contract amendments and provide recommendations to the CEO.
• Conduct financial analyses and review the company's historical performance and projections.
• Review all project reports before submission to NEPCO, GOJ, lenders, and shareholders.
• Participate in commercial meetings with project stakeholders.
• Undertake specific tasks as directed by the CEO.

Requirements:

• Master's degree in Engineering, Business, or Finance.
• Possess a minimum of 10 years of relevant work experience, with demonstrated hands-on leadership and results-driven orientation.
• Ability to effectively manage across different cultures, with strong communication skills.
• Demonstrate a proven international track record, preferably in the power or infrastructure sector.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

Major Responsibilities:

• Manage head office and local projects related to private cloud system as a project manager, which includes system requirement definition, cost estimation, trouble shooting, vendors/ resources/ schedules control, and reporting to Management, the Bank and Head Office.
• Coordinate among the company and vendor to maintain stable system operation.
• Review document / deliverables submit from vendors.
• Propose enhancement projects and new product to improve the company’s infrastructure stability and efficiency.
• Strictly comply with policy and procedures.
• Assist to manage projects related to application software.

Requirements:

• At least 5 years of experience in IT infrastructure/ hardware field with minimum 2 years of experience in project management.
• Knowledge and experience in virtualization software such as VMWare is a must.
• Knowledge and experience in operational product such as vROps, JP1, Solarwinds, Arcserve, Splunk.
• Knowledge and experience in network administration.
• Excellent verbal and written communication skills in English. Business proficiency in Japanese language is a plus but not required.
• Able to interact effectively across all levels, including counterparts from the headquarter in Japan as well as local and international clients and vendors.
• Experience working in the Banking industry is a plus but not required.

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

Key Accountabilities

• Acts as a senior reward lead for the SEA cluster with accountabilities around recommending policies and practices to drive the people agenda forward, working closely with regional and global Reward teams to ensure alignment with global principles.
• Ensures rewards programs are effective, competitive, and aligned with business requirements and region/global Reward Policy and Strategy. work with the business to understand and diagnose people issues with a clear focus on the development of reward strategies to meet business objectives.
• Seamlessly manages our cyclical cycles for the cluster including the development of salary ranges, Annual Salary Review, Incentive and deferred reward schemes.
• Resolves complex benefits queries from employees and benefit vendors and negotiates competitive benefit programs/insurance offerings
• Advises on complex international mobility cases

Person Specification

• 6-10 years of related experience with broad-based HR partnering strengths in multi-national corporations
• Solid technical experience and expertise to deliver on key accountabilities
• Job matching and job evaluation experience
• Experience managing smaller projects and providing well thought out deliverables
• Ability to engage effectively with multiple stakeholders at the global, regional and country level
• Able to be agile and adaptable in a fast moving, evolving environment
• Self-motivated and proactive with a “can-do” attitude to finding pragmatic solutions
• Highly numeric, structured and analytical with keen sense of attention to detail; Microsoft Excel “super user”
• Strong written and verbal communication skills
• Tertiary qualifications in Business Administration, Finance, Human Resource Management or equivalent

Responsibilities

· Plan, organize, and implement market survey to obtain data that provides insight to market trends and consumer requirements

· Interpret data obtained from market research/survey to produce results useful in making effective business decisions

· Carry out demographic surveys to identify potential customers

· Establish good working relationships and rapport with existing clients to ensure continued patronage

· Support the management in the development of pricing strategies

Job Requirements

1. Candidate must possess at least a Bachelor’s Degree in Marketing

2. At least 5 Year(s) of working experience in the related field is required for this position

Job Descriptions:

Performing indoor and outdoor sales including showroom duties.

Self-motivated to hunt for new sales opportunities.

Following up with customers/leads to build and maintain a good relationship such as Interior

Designers & Architects.

Preparation of sales quotation, proposal and all sales related documentations, duties, and

administrative procedures.

Job Requirements:

Display high level of interest and enthusiasm towards the product offerings

Results-oriented with a customer service mindset along with excellent client relationship-building

skills

A good team player and able to work under pressure and fast pace environment independently

Entry levels are welcome to apply

Willing to learn and take up new challenges

Must be sales driven, result oriented.

Key responsibilities:

● Work closely with the Sales Enablement Manager on sales enablement tasks and communicating changes, improvements to the team

● Provide support to the sales team & Sales Enablement Manager

● Own case studies, credentials, maintain repositories of sales collaterals, etc.

● Support in renewal of some clients

● Coordinate with internal stakeholders with any ad-hoc requests

Requirements:

● Diploma or Bachelor's degree in a related field, preferably Marketing or Business Management

● 1-2 years of experience in sales support or enablement roles. Fresh graduates can apply too.

● Ability to manage multiple tasks simultaneously and attention to detail

● Excellent written and verbal communication skills

● Proficient with Google Suite (Google Sheets, Google Docs, Google Slides) & Microsoft Office (Microsoft Excel, Microsoft Powerpoint, Microsoft Word)

● Ability to work independently and as part of a team

● Strong problem-solving skills and ability to think critically

● Proven track record of process improvement

My Client is a leading Digital Bank and we are looking for a Regulatory Compliance professional to join the team in Singapore. Being the pioneer of the Digital Banking scene in Singapore, you will be given the opportunity to oversee all Regulatory Compliance related work and work with senior leaders in the Industry.

Responsibilities:

• Implement and spearhead new Regulatory Compliance framework within the business
• Identify Compliance gaps and implement framework to mitigate gaps and risks.
• Ensure that policies are in line with Regulatory requirements and provide advisory to the business.
• Any other adhoc Regulatory Compliance duties across the Group level
• Maintain and build a Compliance culture in the firm

You must:

• A bachelors degree in a reputable university
• 5 to 10 years of experience in a Regulatory Compliance role – ideally coming from a Bank
• Strong understanding of Banking Acts and MAS Regulations
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2023.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Job Highlights:

• Basic Salary: Up to $3200 + Commissions + AWS
• Working Hours: Mondays - Thursdays 8:30am – 6pm, Fridays 8:30am - 5:30pm, Alternate Saturdays 8:30am - 12:30pm
• Location: West
• Career Advancement Opportunities provided!

Our client is a leading manufacturer and supplier of a range of doors and shutters for fire and safety, industrial and commercial buildings with close to 40 years of experience in the industry.

Job Responsibilities:

• Conducts outdoor site-visits to reach out to existing and new clients with direct marketing tools
• Assist in preparing proposals and quotations for incoming enquiries
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Actively involved with tender submissions and new digital/traditional marketing campaigns
• Understand the market and actively seeks for business growth to hit department targets through long-term service contracts to augment ad-hoc business.
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Attend client meetings, trade exhibitions and events as required

Requirements:

• Diploma or above holders in any discipline, entry level/no experience are welcome to apply
• Independent and focused, with high sense of initiative to work unsupervised
• Strong communication and interpersonal skills
• Attention to detail and organizational abilities
• Able to think creatively and strategically and to successfully mediate and negotiate with individuals and groups internally and externally.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Job description:

- Demonstrate and explain products in order to persuade customers to purchase products

- Identify interested and qualified customers in order to provide them with additional information

- Distribute promotional materials in a friendly, approachable manner

- Exhibit in-depth knowledge of our products

Leaflet flyers, hang posters and etc. to promote our product

- Maintain positive client relationships

- Report on outcome of promotional projects

Job Requirements:

- 3 to 5 years sales promoter experience in similar industry

- Experience in kitchen appliance sales a major plus

- Outstanding interpersonal skills; excellent communicator

- Self-sufficient and comfortable working independently when needed

- Incredible customer service skills

- Creative thinker and adept problem solver

• Assist the nightclub manager in the day-to-day operations, ensuring smooth and efficient processes.
• Oversee the execution of daily tasks, including staffing, inventory management, and facility maintenance.
• Training and supervision of nightclub staff.
• Work closely with team members to ensure they understand their roles and responsibilities.
• Maintain high-quality customer service standards.
• Interact with patrons, addressing their needs and concerns in a professional manner.
• Collaborate with the team to create a welcoming and enjoyable atmosphere for customers.
• Collaborate with security personnel to maintain a safe environment for patrons and staff.
• Assist in the implementation and enforcement of security protocols.
• Assist in planning and coordinating special events, ensuring smooth execution.
• Collaborate with event organizers, DJs, and other entertainment personnel.

Requirements:

• Previous experience in a supervisory or assistant management role in the nightlife or entertainment industry.
• Familiarity with nightclub operations, including knowledge of sound and lighting systems.
• Strong communication and interpersonal skills.
• Flexibility to work late-night hours and weekends.
• Leadership and teamwork skills.
• Ability to thrive in a fast-paced environment.
• Problem-solving and decision-making abilities.
• Customer-focused mindset.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Key Responsibilities

• Manage a team of staff to ensure the smooth running of the programme’s daily

operations and maintenance of our center.

• Provide guidance and motivation to staff to achieve the programme objectives, develop

workplans for the team in alignment with agency goals.

• Conduct internal and external environmental assessments to identify areas for

development and improvement so as to better meet the needs of the clients.

• Oversee the curation and development of programmes based on needs of clients.

• Provide coaching and guidance for casework management, needs assessment and

intervention plans.

• Perform casework management for complex issues and conduct home visits with the

team, as needed.

• Ensure service standards are maintained through programme supervision, strong

operational framework and monitoring of programme outcomes.

• Spearhead and sustain community outreach efforts through regular engagement

and collaboration with external stakeholders (including volunteers, corporate partners,

donors, FSCs, grassroots community).

• Oversee budgeting, financial planning of the programme including but not limited to

funding applications and co-supporting fund-raising events.

• Work closely with all the corporate function teams to ensure smooth organisational

processes.

Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the

agency’s values, vision and mission within the team.

. The job may involves some church related activities

Qualifications/ requirements

• Bachelor’s degree / Diploma in social work, with a minimum of seven years of postgraduate

professional experience in social work.

• Social work accreditation with SASW. Candidates with counselling experience and

professional accreditation in this field may also apply.

• Passion for working with children and families from vulnerable backgrounds.

• Strong leadership skills, possess at least 3 years of people management experience,

with strong stakeholder management and people skills.

• Excellent interpersonal, communication and presentation skills.

• A good team player, and also able to work independently with good problem-solving

skills, and an ability to multi-task across a variety of tasks, projects and responsibilities.

• Knowledge of relevant laws, regulations, and ethical standards governing social work

practice.

• Good command both spoken and written.

• Good working knowledge of Microsoft Office and online engagement platforms.

• Must have the flexibility to be able to work on some evenings and Saturdays

GAC Singapore offers a full range of shipping, logistics and marine services. As one of the largest ship agents in Singapore, we offer a complete range of Shipping Services and manage all types of port calls.

The Business Manager, Shipping Services will lead and have overall responsibility of the Shipping Department. The incumbent will oversee, control and direct Shipping operations, Disbursement Accounts operations, Shipping commercial operations. The incumbent will also develop and implement the Shipping Department’s strategic plans with the overall objective of operational and service excellence, income growth and profitability of Shipping Services which include Agency, Husbandry etc.

Key Duties & Responsibilities

• Development and Implementation of strategic plans for Shipping Services. Implement initiatives with the objective to income growth and profitability of shipping services.
• Oversee the administrative and operational matters of the department which include Disbursement Accounts (DA), Shipping Operations. Ensure performance of the respective areas are within agreed performance standards to ensure growing and satisfied customers.
• Oversee and be involved in Commercial strategies, implementation, and its related activities.
• Focus on Business development and pro-actively seek out new business opportunities whilst identifying opportunities for growth within existing businesses.
• Participate in bids, RFQ’s and commercial activities.
• Attend networking events and build industry connections with the objective to business growth.
• Assess and conduct feasibility on new and existing businesses.
• Manage departmental resources, financial budget, and control.
• Ensure good cash management which include effective monitoring and control of department expenses, partner effectively with Credit control team to ensure credits are effectively managed.
• Develop and maintain strong relationships with all stakeholders (internal and external) which relate to Shipping services. Maintain relationships with prospective and existing customers and clients.
• Lead and supervise subordinates, ensuring they are motivated. Partner with HR if required on people matters.

Requirements

• At least 5 years of relevant work experience, preferably in an equivalent role.
• Possess good working knowledge of Singapore ports and Maritime regulations.
• Possess commercial acumen and drive to develop new businesses.
• Effective communication and people management skills.

Job Responsibilities:

• Handle client onboarding, including due diligence processes, sanctions screening, and compliance tasks. Liaise with clients to collect necessary documents and ensure compliance.
• Conduct searches and complete due diligence according to compliance procedures. Manage client database and ensure information is up-to-date.
• Coordinate account opening and changes, collaborating with Legal, Credit, and Operations teams.
• Track and perform timely periodic reviews. Serve as the main point of contact for client queries related to onboarding and due diligence matters.
• Perform tasks as a Maker and Custodian in Safe Custody Management when required. Ensure adherence to procedures and escalate risks/issues for resolution.
• Assist in developing and maintaining an activities Dashboard. Handle day-to-day client queries and complaints, escalating as necessary.

Job Requirements:

• Problem-solving skills with the ability to escalate when necessary. Understanding of Wholesale banking products and KYC/AML procedures.
• Knowledge of operations management and monitoring requirements. Familiarity with credit documentation, loan structures, trade finance, and banking terminology.
• 5-7 years of experience in a similar role, preferably in a large financial institution.

R22104464
EA: 19C9859

Job description:

• Responsible for end-to-end project management from planning to post-implementation
• Prepare dashboard for review meeting with Global IT PMO Leads.
• Drive IT Project Execution for APAC by:

1. Leading weekly status calls for key stakeholders and project team
2. Updating project status, schedule, risks & issues
3. Discovering risks/issues
4. Work with various stakeholders to mitigate Risks and resolve issues

• Ability to align interests of various stakeholders who have different agenda and priorities
• Work with sourcing team and 3rd party vendors to track and manage purchase orders
• Work with Global IT Team to coordinate change management process to application / Infrastructure for any APAC project cutover
• Coordinate with other teams to ensure smooth project delivery
• Ensure successful implementation and support after project cutover

Requirements:

• Bachelor’s Degree in Computer Engineering, Computer Science, or other Information Technology discipline
• Minimum 5 years of project management experience in IT application or system
• Previous experience in the area of web/eCommerce application migrations
• Experience delivering at least 1 full SDLC project
• Ability to manage multiple projects in parallel
• Ability to work independently; highlight issues proactively and report progress regularly
• General technical knowledge in infrastructure such as networking
• Good written and verbal communication skills including presentation in front of stakeholders of all levels
• Good personal skills and able to influence and work with various parties
• Willing to work unsociable hours with global IT Team situated in Europe and US
• Willing to travel within the region on short notice if necessary

• Oversee and advise on business improvements in areas including Cyber Security, Risk Management, Business Continuity, Disaster Recovery and related items Designed IT Solutions and Roadmaps for Clients to business Requirements Responsible for preparing budgets for Projects and vendor negotiations Coordinated the purchases of hardware and software products, vendor and service provider management Managed the relationship between levels of stakeholders Planned and executed inward facing marketing campaigns of product/service offerings and awareness of current industry technology developments
• Project management
• Design IT solutions based off business requirements taking into account MAS advisories and TRM Guidelines
• Office relocations Email migrations Server migrations
• Hardware and Infrastructure refresh

Client Information

• Ensure all contact information for all vendors/3rd Parties is up to date
• Ensure all hardware is under warranty
• Ensure that helpdesk specific procedures are up to date (quarterly)
• Participate in daily AM Meeting in person
• Daily monitoring of tickets
• Monthly client numbers kept up to date

Client Meetings

• Monthly Client Meetings to be arranged with all clients
• Client follow up mail to be sent within 24 hrs of meeting
• Any support issues to be logged with helpdesk
• Action plan issued to client within 48hrs
• Ongoing list of issues to be tracked and updated daily
• Roadmap for next year including technology and work effort
• Quarterly or semi-annual Client Presentations

Quotes

• All quotes to be processed through the helpdesk- see quote flow diagram
• Quotes to be checked every 3 hours and transferred appropriately

Proposals

• Project outline to be discussed with tech team leader
• Work effort to be signed off by a Director
• Proposals to be completed within 2 working days of request

Major Incidents

• Provide escalation where necessary and ensure client is kept up to date
• Send out RCA report within 24 hours of resolution of issue
• Follow up once resolved

Disaster Recovery

• Ensure all current procedural information is up to date
• DR procedural documentation filed and shared with Helpdesk
• Client made aware of any additional options
• Ensure that has Actionable DR Plans for all clients

Reports Management