· Develop new customers and penetrate new industries for technical businesses within the region

· Grow Technical business revenue, market share and profit goals to meet objectives

· Secure Maintenance contracts, Repairs, Overhauls and Replacement for Terminal equipment

· Develop and provide pre-sales technical assistance and product education to customers

· Provide technical consultation and service to customers

· Convince customers that our products and services would best satisfy and value-add to their needs

· Enhance customer obsession and experience.

· Negotiate tenders and contract terms and conditions to meet both customers’ and company’s needs

· Other tasks as assigned

• Provide excellent customer service & maintain excellent customer relationship
• Coordinating with various departments or vendors to realize Sales targets and customers' needs.
• Prepare and present Monthly Sales Forecasts and Sales Performance.
• Responsible for Pre and Post Sales activities.
• Lead the service team

Requirements

· Minimum Diploma or equivalent in Engineering with min. 6-year relevant working experience

· Possess a Singapore Class 3 Drivers’ License (preferably with own vehicle)

· Experienced in conducting training/sales pitches for customers

· Outgoing, positive, driven, self-motivated and possess a hunter mentality

· Ability to work independently and under pressure

· Strong communication skills and a teamwork attitude

REMUNERATION AND BENEFITS

· Monday to Friday, 8am - 5pm

· Medical Benefits

· Good Sales Commission plus Variable Rewards Schemes

· Chances to travel within the region

· Product Training Provided

· Professional development

We are looking for a dynamic individual to

-Develop and maintain client relationship

-Research new target markets

-Manage marketing plan along

-Identifying new business oppotunities

Individual with work closely with the manager,work experience in relevant field is a plus point.Candidate is required to start work in a months time.

Job Description

• Marine Engineering
• Basic $2500 - $3500
• Mon-Fri (9.00am-5.30pm)
• Sat (9:00am-12pm) *once a month*
• Walking distance from Tuas west road mrt

Responsibilities

• To perform all kinds of general admin duties such as data entry, preparing weekly and monthly reports
• To handle PO, DO, Contract and quotation
• To attend to customers via phone and email
• To respond to complaints from customers and give after-sales support when required

Requirements:

• Min Diploma/Degree with no experience are also welcome.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Responsibilities:

. Hunter Sales Role

. Establish a strong relationship with client.

· Responsible for providing the client with the most cost efficient solutions.

· Conduct sales pitch to potential client.

· Provide exceptional customer experience and maintain a high standard of service.

· Maintain a good after-sales relationship with clients and ensure their enquiries are handled promptly.

Requirements:

· Minimum 1 years of sales experience, fresh grad are welcome to apply.

· Pleasant personality, proactive and self-motivated.

· Excellent interpersonal, negotiation and communication skills.

· Strong command of English & Chinese.

Benefits:

· Training Provided

. Attractive Commission & Allowance

· Annual and Medical Leave

· Career Progression

· 5-Day Work Week

Position Overview

The Sales Manager is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. He/she also develops strategic action plans for hotels to drive measurable, incremental sales revenue.

The Role

A. Develop Sales Strategies

1. Analyse competitor landscape and customer demand to identify sales opportunities

2. Develop measures to strengthen guest and/or customer portfolios

B. Manage Client Relationships

1. Collaborate with relevant departments to meet guests’ and/or customers’ requirements in the sales contracts

2. Develop action plans for guests’ and/or customers’ request that deviate from signed sales contracts

C. Manage Sales Activities to Achieve Sales

1. Conduct hotel inspections for clients

2. Conduct negotiation of sales contracts

3. Develop consultative selling and upselling strategies to maximise room sales

4. Prepare and present sales proposals and quotations

5. Conduct minimum 20 sales activities per week including sales call, entertainment and site inspections

D. Manage finance and report management

1. Meet or exceed individual and group catering sales target that is set by the management

2. Accurately forecast the covers and revenues for each client

E. Create sales opportunities

1. Manage sales channgels to optimize sales

2. Monitor customer acquisition programmes

3. Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation

Talent Profile

1. Diploma in Hospitality Management

2. Minimum of 3 years' experience in luxury residences or real estate industry

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

-Planning the construction project.

-Creating a construction schedule.

-Balancing the budget.

-Assigning tasks to the various contractors and subcontractors.

-Tracking activities in a project from beginning to end.

-Working with vendors.

-Managing supplies.

Job Description:

-Define the project scope.

-Create and manage a construction project budget.

-Create a construction project management plan.

-Negotiate with general contractors and subcontractors to obtain profitable construction contracts.

-Develop a construction schedule, with project deliverables and milestones.

-Manage resources such as construction materials, construction workers and equipment.

-Oversee the performance of the general contractor, site manager and other members of the construction team.

We are in the IoT industry and is looking to grow the current team of developers. The selected candidate will be part of the local team and will assist to manage a team of local and overseas developers.

Candidate will also be involved in the entire software development life cycle including application development, implementation, maintenance and post-implementation review. In addition, candidate will assist in integration testing which include diagnosing program defects, integration and performance issues and to recommend and carry out necessary follow-ups.

Responsibilities

• Assist in managing the development and implementation of the company’s solutions and applications.
• Assist the product manager to manage and lead an local and overseas team of developers to identify and manage scope, constraints, dependencies and risk.
• Help assign and oversee the daily tasks to the team while ensuring everyone are actively working towards established milestones.
• Manage each phase of the development life cycle and ensure that all tasks/objectives in each phase are met.
• Work with local and overseas team to deliver product.

Skills and Experiences

• Bachelor’s in computer science, with at least 3 years within web/mobile-based application development.
• Experience in working with/in a team of developers.
• Must be willing to learn and constantly upgrade yourself.
• Has knowledge about OOP and MVC Design patterns.
• Understand what these following key phrases mean and actually mastered them:
• Software development lifecycles and knowledge of code management processes and tools (i.e. GIT, CVS, Subversion).

1. Typescript, JavaScript, Angular.
2. HTML (strong layout skills), CSS, SASS/SCSS.
3. Postgres, MSSQL.
4. Web services technologies (REST API).
5. Web security including SSL, hardening and validation.
6. Have experiences working with Real-time technologies.
7. Experience with web server configuration, management and tuning (Linux Preferred)
8. Experience with n-tier web applications with distributed components.
9. Experience in a large project/application for high performance, extensibility, and security

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Project managers are the heart of the organisation, selling to and managing clients, allocating resources, arranging logistics and generating revenue for the organisation. They work closely with clients from first contact to the end of programme when all components have been delivered.

Competencies

1) Communication etiquette

2) External Relations

3) CRM Competency

4) Budgeting, Costing and negotiation

5) Programme design and proposal drafting

6) Marketing flair

Education qualifications requirements

- Degree in any discipline

- Passion for the outdoors welcome!

Job Description

• To assist in contract administration which include cash flow/ budgetary forecasts, cost estimates, cost data analysis, tender evaluation, processing of payments, claims, variation orders and preparation of reports and approval papers
• To ensure that contracts are administered in accordance with executed contract documents

Responsibilities:

• Coordinate with internal operation, M&E and Design team for interfacing works affecting architectural items
• Attending meeting with client, consultants or sub-con to discuss all architectural related issues.

Requirements:

1.Master degree in engineering specialization in electrical and electronics engineering.

· Have experience in engineering life cycle of Power Projects and have gone through all phases of project starting from FEED stage to conceptual and basic design to detailed engineering, procurement, tendering, construction to commissioning.

· Programing skills PLC, SCADA

· At least 10 years’ experience in local project

ROLE

1. The primary responsibility for the role is to initiate contact with potential and existing customers to generate and qualify sales leads, promote the company’s entire suite of services and “products / supply chain solutions“ and identify sales opportunities. The task is to convert these leads or opportunities into bankable sales revenue with acceptable levels of margins (to be defined by company).
2. The role holder is responsible for growing net new business and new pipeline. The incumbent must have a deep understanding of market & competition to develop appropriate winning sales strategies and apply the sales and solutions expertise, in conjunction with in-house subject matter experts. Most importantly - have a high conversion efficiency of sales pipeline.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Plan, implement sales strategies and deliver /help deliver planned sales goals.
2. Participate/Initiate sales objectives /targets by forecasting and developing annual sales quotas projecting expected sales volume and profit for existing and new clients.
3. Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
4. Provide excellent service and maintenance of current customers, including analysis of current lanes to assure we are competitive.
5. Monthly financial analysis including determining overall success of current customer profiles in terms of revenue and profit.
6. Determine current rates offered by competitors.
7. Achieve satisfactory profit/loss ratio and market share in relation to pre-set standards, industry and economic trends including sales and margin goals.
8. Overseeing the activities and the performance of the Sales function.
9. Prepare report if needed;
10. Perform other jobs related to sales function as assigned

JOB REQUIREMENTS

• Minimum Degree in Business / Marketing / Logistics or equivalent;
• Minimum 5 years of experience in regional sales preferably in the Asia Pacific Region;
• Ideally from logistics industry or an industry / category where logistics is a vital part of the business.
• Superlative leadership and interpersonal skills.
• Exemplary sales hunting & KAM capabilities.
• Above average learning skills.

We regret to inform that only shortlisted candidates will be notified.

Reporting to Managing Director, this position will play a key role in driving our sales and marketing strategies focusing on technical solutions for our products in the global market.

Responsibilities:

• Work closely with Research & Development team in Headquarter and counterparts from other countries to develop and execute strategic application/market growth plans through thorough understanding of customers’ needs in various markets outside Japan
• Manage provision of technical services to customers and business partners effectively for commercialization of polyolefin, polyethylene and other chemical products
• Provide technical expertise in troubleshooting technical issues and managing market/customers’ new development needs
• Collaborate with sales team to organize technical education/seminars to business partners and customers to enhance brand knowledge and market expansion

Requirements:

• Bachelor’s Degree in Chemical Engineering/Polymer Science with 8 to 14 years relevant working experience
• In-depth knowledge in polymer and packaging industry related to m-LLDPE/HDPE/PP
• Proficient in Japanese language to liaise with counterparts from HQ in Japan
• Highly self-motivated, meticulous, independent and resourceful
• Strong leadership and communication skills and an effective team player
• Effective customer orientation
• Able to travel within short notice when required

Responsibilities:

• Oversees project costing, budget allocation, expenditure monitoring and cost forecasting
• Reviews the project revenue update and project cash flow
• Oversees Change Order Management and Claims with Client, Vendors and Subcontractors
• Ensures timely commercial and cost reporting
• Reviews and evaluates vendors and subcontractors CBEs
• Coordinates with respective stakeholders for Payment milestones requirements

Requirements:

• Bachelor’s degree in any Engineering discipline or equivalent
• At least 5 years relevant project control manager work experience is required for this position.
• Possess good communication and interpersonal skills.

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thu: 8am – 5:15pm

Fri: 8am – 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

*** Sales & Marketing Executive ***

- Attend to customers enquiries and email

- Resolve orders related issues, preparing quotations and invoices

- Sales coordination

- Create digital marketing

- Prepare proposals and copywrting for marketing campaigns

- Knowledge of design softwares

- Inovative and creative ideas

Please contact,

Kesmond Yow

Mobile: 97438394

Reg. No.: R1550395

Kylice Recruitment Pte. Ltd.

EA. License: 19C9585

Responsibilities

• Ensures that the projects he is assigned to are completed in a timely and economical manner in keeping with the Company’s business objectives.
• Assists deputy/project service manager on vendors, subcontracting, construction, engineering and commissioning matters pertaining to the project, not limited to the mentioned areas
• Acts as deputy to Project Service Manager during his/her absence
• Responsible for local content management, liaise with internal stakeholders on managing local content, ensuring the contract requirement is fulfilled.
• Responsible for payment milestones management, to maintain the payment milestones register and ensure milestones documentations are submitted on timely manner.
• Liaises with Client and overseas Subcontractors on various project requirement pertaining to office space, visa, people support, administrative matters relating to Exhibit X.
• Assists deputy/project service manager and coordinate with relevant stakeholders for the implementation of IMS/EIMT as per contract Exhibit XVI
• Develops and update project execution schedule and plan based on each phase of the project requirement.
• Liaises with Client on various report requirement and updates.
• Schedules, organize and coordinate internal and external meetings and appointments with Project Services Executive.
• Authorizes purchase of equipment, spares and materials needed for assigned projects.
• Conducts post-mortems and lesson learnt on projects to review the achievement of project objectives.

Requirements

• Bachelor's degree in Engineering, or its equivalent from a recognized tertiary institute
• More than 10 years of relevant working experience in FPSO/ FLNG conversion projects and comprehensive knowledge on functionality of FPSO/ FLNG
• Possess working experience related to testing and calibration of FPSO/ FLNG instrument, DCS/ ICSS system knowledge and networking
• Demonstrated leadership and people management skills, with ability to handle complex projects and lead multi-discipline team
• Familiar with all the Vessel class regulation and codes
• Have a proven track record of hands-on working knowledge in FPSO/ FLNG conversion projects
• Possess excellent interpersonal, communication and presentation skills
• Proactive, able to multi-task and adaptable to a dynamic fast-paced, collaborative environment

Our Addresses and Working Hours:

Seatrium Limited

Tuas Yard

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thu: 8am – 5:15pm

Fri: 8am – 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Summary

Sembcorp Environment (SembEnviro) is seeking a Senior/ Consultant level professional to join our Clean Stream and Waste Advisory team of circularity consultants, technology specialists and waste-related subject matter experts. You will be part of client-facing project teams and initiatives that support the clean stream business. By demonstrating and providing greater value to clients, you will play a key role in developing and delivering strategic solutions, acquiring new clients, and growing existing client relationships to ensure business growth across multiple industry sectors in Singapore and around the region.

• Deliver innovative strategy solutions addressing complex problems and market trends related to decarbonising and transforming the waste industry.
• Support strategic engagements with new and existing clients working independently as well as with the broader teams, with an emphasis on data, analytics and research as required by respective clients.
• Support assigned accounts across industry segments, reflecting SembEnviro's offerings and strategic value propositions.

Key Responsibilities

You must have a strong desire to execute SembWaste’s vision towards zero waste and resource circularity, by providing clients with the strategy, concepts and insights, analytical techniques, implementation capabilities, and thought leadership to understand, address, and operate their businesses successfully.

• Grow the Clean Stream & Waste Advisory business by delivering strategic solutions to satisfy clients' needs.
• Support the development and implementation of a well-conceived business plan to grow the circularity business and client base for the Group.
• Be responsible for all aspects of assigned engagements, including directing the development of processes and techniques that improve the operation of the business and develop marketable solutions.
• Be an active participant in industry groups and have a well-established network with executives within the waste industry.

Preferred Requirements

• 3 to 5 years of experience in the waste-related consulting industry underpinned by demonstrated customer success.
• Understanding financial metrics such as profitability, revenue, overhead costs, and project finance.
• Proven experience facilitating collaboration among cross-functional, highly technical teams.
• Demonstrated ability to research, develop, and launch new market solutions, products, or services.
• Demonstrated ability to translate complex findings into executable strategic insights and recommendations for both executive and mid-management stakeholders.
• Cognitive flexibility and intellectual curiosity.
• Drive to develop business insights and new/creative ways of solving problems.
• Desire to work in a fast-paced, start-up like environment where deliverables and tasks may frequently change.
• Candidates who have sales experience, are target driven and proactive are also welcome to apply.

• Minimum a year of sales experience in Logistics & Supply Chain industry
• Preferably with local sales experience in Freight Forwarding (Air & Ocean & Cross border road trucking )
• Possess strong hunter mentality, business sense and industry expertise
• Added advantage if the candidate has an existing client base

Job Description

• To source for new business with potential customers
• Having existing small to large profile customers on hand.
• Customer Relationship Management
• Provide support to customer service team when required, in order to speed up the process and achieve higher level of customer satisfaction
• Assist customers to resolve issues faced when shipping through our services in a timely manner so as to prevent cumulative cost (if any) and damages.

RESPONSIBILITIES:

Working towards achieving daily KPIs and monthly sales target

• Identify and pursue new business opportunities aligned to Company broad service capabilities in events, exhibitions, corporate meetings, experiential marketing, content and technology

• Lead pitches and proposal development

• Attending to customers’ needs and requirements and provide prompt after-sales service

• Generating of leads and performing targeted client prospecting

• Building and maintaining strategic relationships with new and existing clients

• Promoting new services to existing and prospective clients

• Building of relevant prospects and pipelines

KEY REQUIREMENTS:

• Degree/Diploma of any field or any other

equivalent qualification

• Preferably in similar capacity in a marketing

and customer development • Ability to

effectively engage with senior marketing

professionals from client side, as well as

understand, navigates and manages

complex, hierarchical corporate clients.

• Possess all the right attitudes such as

proactive, self-disciplined, responsible, strong

team spirit and an unquenchable desire to

learn

• Candidates should possess excellent

communication and interpersonal skills •

Adept in communication along with

PowerPoint skills

Location: Jurong ( Nearest MRT: Boon Lay )

Responsibilities:

• To actively search for new sales opportunities, identify potential projects, and promote the company to prospective customers
• Responsible for managing sales
• Perform presentation to clients and customers.
• Visiting their company & sites regularly
• Keep track of monthly sales performance and achieve revenue targets
• Prepares monthly reports, input and insights to management for customers’ needs

Requirements:

• Minimum Diploma level with at least 5 years of related working experience
• Strong communication skills and presentation abilities
• Need to travel as and when required for meetings and visiting
• Able to maintain confidentiality and work independently

Job Description

- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.

- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.

- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations

- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works

- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

- Planning of manpower deployment at various sites to meet the contractual requirement of clients

- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

- Ensuring that all related Workplace Safety & Health requirements are met

- Preparing of Operations Monthly Report and submitting to Boss.

- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.

- Doing Appraisals for the staff working under and suggesting recruitments/ promotions

- Oversee effective OJT training on equipment and skills surrounding latest implementations.

Minimum Requirements / Skills:

- 3-5 years of experience in related field

- Oral and written communication skills

- Proven leadership, communication, negotiation, presentation, and organizational skills.

- Excellent knowledge in using office software and management tools

- Strong English communication skills

- Problem solving skills.

- Leadership and motivational skills to rally people towards goals achievement

- Able to work well with the organisation and able to interact with all levels

- Effective communication and interpersonal skills, bilingual in both English and a second language

- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Education:

Bachelor’s degree in related field from a reputable University

Benefits:

• 5 Working Days: Monday to Friday: 8:00am to 5:30pm / 8:30am to 6pm / 9:00am to 6:30pm
• Location: Jurong East (walking distance from MRT)
• Work Life Balance

Job Responsibilities:

• Handle end-to-end work pass administration including but not limited application, renewal, issuance and cancellation of work passes for internal, external and outsourced workers timely.
• Maintain work pass administration record tracking and follow-up closely on all work pass transaction.
• Ensure the entire work pass Administration in compliance with MOM Rules & Regulations.
• Advise and monitor all pre-employment medical check-ups for new hires.
• Liaise with MOM and clients on workers or work pass matters.
• Troubleshoot and rectify application issues i.e.. rejected application.
• Daily Operations - arrange drivers for arrival of workers / medical check / courses, vaccination etc.

Additional requirements:

• Possess CEI (Basic) advantageous
• High level of initiative, meticulous and detailed oriented with strong organization skills
• Basic understanding of the prevailing MOM rules & regulations
• 1-2 years relevant experience

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

About the Role

Crown Equipment is currently seeking an individual to join the Service Team based in our Singapore Branch Office as a Service Manager. This role will oversee the Singapore market.

If you are looking for a dynamic, engaging and customer centric role centered around industrial technology, this opportunity is for you!

Role Summary

Manage the people resources, physical assets and customers of the service department so that financial targets are achieved and customer service levels meet the company’s expectations. Ensure there is growth in service customers on file and that customer churn is minimised.

Key Areas of Responsibilities

Department Sales, Profitability & Operational Performance

• Monitor performance & results against forecast for Service Department.
• Prepare forecasts and budgets for Service Department.
• Conduct Monthly Management meetings to review monthly results, develop strategies for coming months and future opportunities.
• Manage and achieve Daily 7, with the support from the Field Service Manager, to achieve service revenue budget.
• Achieve 90% first time completion for all jobs and achieve PMP average job times to standard for 98% of all PMP.
• Achieve average job rate of 3.5 jobs per day.
• Manage and recover outstanding debts to achieve outstanding debtors to within 45 days.
• Monitor and manage running cost of company assets including the rental fleet, service vans and vehicles etc and cost of sales for service and rental to achieve contribution budget.

Rental Asset Management

• Manage Green Tag % to achieve Company Objectives.
• Manage service cost on rental trucks to maintain within budget or at 20% of rental revenue.
• Manage contract profitability analysis and recommend strategy to improve.
• Manage and recover mishandling and abuse repair cost for rental trucks from customer. Achieve monthly budget for mishandling/abuse billing.
• Manage and ensure zero overdue PMP over 30 days for rental fleet.

Staff Development & People Management

• Manage performance of service department through the GDR scorecard and ensure employees achieve their performance goals.
• Utilise the GDR system to identify development needs of staff and provide training/guidance to improve their performance.
• Ensure company processes and policy is adhered to and mete out disciplinary action when required.

Safety & Risk Management

• Minimize and eliminate the risk of injuries specifically Lost Time Injury Frequency Rate.
• Participate in company safety initiatives - Crown Care audits of 80%.
• Ensure adequate resources are allocated for safety purposes e.g. training, OH&S Committee meetings and supervision.
• Ensure that staff follow safety procedures and lead by example.
• Ensure product incidences/issues are reported promptly.
• Ensure resources are available to achieve 95% response on Emergency Breakdown Calls.
• Being the safety champion of the branch.
• Assist in promoting and ensuring safe work practices.
• Assist in completing the monthly hazard inspections.
• Ensuring compliance with Crown’s safety calendar.

Customer Service

• Meet with, understand and address the needs of customers to help improve customer relations and retention.
• Address and resolve, in a timely manner, customer complaints.

Industrial Relations

• Establish and maintain open communications at all times with employees and Union Representatives.
• Use a consultative process for the Department Enterprise Agreement and for ongoing consultation with employees and their representatives to achieve good outcomes for both the company and employees.

Recruitment of Talent

• Develop and maintain a workforce plan that identifies actual staffing numbers against budget/target and then organise recruitment activity to fill vacancies as required.
• Interview job candidates
• Ensure recruitment processes are in place to manage job interviews through to placement of new staff.

Skills and Experience Requirement

• Diploma/Degree in Engineering and related disciplines
• Experienced in handling a Regional role.
• Experience leading a team and with P&L responsibility.
• Prior work experience in a similar role from Industrial/Capital Equipment industry
• Prior experience in managing field-based employees with strong working knowledge of the mechanical and technical aspects of a service environment.
• Prior experience in a service environment and knowledge of AS400 system will be advantageous.
• Results-driven with proven track record of meeting/exceeding set targets
• Strong leadership skills and ability to analyze and resolve issues promptly.
• Strong verbal and written communication skills, and ability to communicate/negotiate effectively with both internal and external customers.

This position will be based at 15 Tuas Avenue 8, Singapore 639230 .

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment, with a leading innovator in world-class forklift and material handling equipment, please send in your resume today!

Responsibilities

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirements

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language