The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

The Visa Cross Border Solutions (VXBS) team is charged with leading the design, build, and commercialization of best-in-class flexible enterprise-wide FX, virtual accounts, and currency management solutions as we seek to meet the growing and increasingly diversified needs of clients moving funds around the world. In addition, VXBS includes the commercialization of Currencycloud, our recently acquired cloud-based embedded cross border money movement infrastructure solution and the integration of these capabilities into Visa platforms & solutions.

VXBS is a key enabler of Visa’s seamless cross-border commerce. Historically, VXBS has delivered the systems, processes and capabilities to support foreign exchange services for our Issuer and Acquirer Clients around the world, and managed and executed settlement of consumer purchases in 28 currencies every day. As our network and our business expands, including with the introduction of Commercial and Money Movement Solutions (Visa B2B Connect, Visa Direct, and Visa Government Services) and use-cases involving global money movement, rapidly evolving consumer expectations with fintech, wallets and neobanks, new distribution models like open banking demanding API based multicurrency solutions, and new settlement models leveraging crypto beginning to enter mainstream, our capabilities are adapting to meet clients’ needs and support our vision for Visa to be the embedded cross border payments facilitator across a range of use cases – Purchase Flows, New Payment Flows, and Off-Visa Flows.

What a Sales Consultant does at Visa:

• Research and identify potential clients, identify decision makers & qualify leads to build a strong pipeline of relevant opportunities and deliver against sales targets

• Call and meet with prospective clients to understand their challenges and the positive impact Currencycloud can have on their business so that you can outline the benefits and demonstrate the value of our platform (we advocate “Gap Selling”)

• Negotiate and close contracts with clients to meet revenue targets, setting clients off on a path to success, resulting in sustainable revenue streams

• Manage and report against activity, pipeline, and sales metrics

• Work with Compliance, Solutions, Customer Success and Account Management team members to provide a smooth onboarding and handover of accounts post sale

• Use insight from the Fintech and Payments market to help drive Currencycloud business strategy towards successfully expanding into your focus segment(s)

• Be seen as the Thought Leader and go-to expert for your segment(s) both internally and externally to industry participants.

Why this is important to Visa

You will be working closely with the Marketing, Demand Generation and the Strategy Team to lead and drive the development of Currencycloud market segments. Through using various tools and resources, the Sales Consultant will collaborate with other teams to validate the Product Market Fit (PMF) and help determine the Total Addressable Market of their specialist segment.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow we grow.

Key responsibilities:

Sales & Profit

• You regularly analyze and follow up on your department’s KPI and take actions to maximize results.
• With initiative, collaborative and strong commercial mindset, you prioritize and take actions in your department to deliver great customer experience, making positive impact on sales.
• Together with your Store and Area team, you ensure scheduling maximizes conversion & customer experience within the hours plan, in line with sales budget.
• Ensuring that your store meets H&M standards, you work with active feedback and follow up on customer service, garments level, visual presentation, store operation best practices and maintenance of store according to the Customer Experience Tool.
• You ensure a healthy and safe environment by active identification of potential risk, threats, opportunities, loss and prevention, and follows up by taking actions ensuring guidelines are followed by your team.

People & Team

• You manage the recruitment, training, development, succession planning and growth of your team.
• This is achieved by consistent performance management, ensuring feedbacks, development plans and expectations are communicated in an inspiring way through frequent check-ins.
• You work actively with talent and leadership development in your team by leading with example, close coaching approach and bringing our Culture and Value to life.
• You ensure regular and clear communication with your team on business performance, brand’s direction, as well as country and area goals strategy.
• Track record in delivering great sales, profit, customer experience and built great teams.
• Leadership experience with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people.
• Team player with positive, motivated and collaborative mindset, living the H&M Values to the fullest.
• Inspiring and excellent communicator with strong feedback culture, straightforward and open mindedness.

Rapsodo is a sports analytics company that empowers athletes and coaches to analyse and enhance their game with affordable, portable, and easy-to-use data-driven sports technologies. Our mission is to assist athletes in reaching their full potential by providing reliable data through robust analytics and sport technologies. Rapsodo is at the forefront of reshaping the sports tech industry, aligning with new trends and technologies, and transferring its electronic experience to this exciting and challenging environment. As Rapsodo, we are in a phase of rapid growth, actively reshaping the future, and taking significant strides toward the heart of sports tech solutions.

We are currently in an exciting phase of rapid growth and expansion and are seeking a Project Manager ready to join us in reshaping the future of sports technologies. The Project Manager will oversee the full execution of hardware/software/mechanical/data & algorithms projects. The primary focus of the Project Manager will be to lead a team of internal resources to successfully deliver Rapsodo's next-generation Sport-Tech Solutions to our clients and partners. As Rapsodo, we foster a culture of collective responsibility, where each team member contributes to the efficiency and solidity of our technology and operations, guided by our core values of hard work, teamwork, innovation, and agility.

Job Description:

• Oversee all Project Management Cycles from ideation to mass production, aligning with customer and project stakeholder expectations.
• Serve as the single point of contact for customer projects, responsible for implementing and communicating action plans to meet Customer Project objectives.
• Coordinate project schedules, resources, and information, working closely with customers to define project requirements, scope, and objectives.
• Develop project plans in alignment with project goals and perform cross-departmental planning for all functions involved.
• Lead design and development engineering and operations teams to execute the project plan in line with Rapsodo's commitment to customers in terms of delivery date, cost, and quality targets.
• Manage, monitor, and control project scope, risks, changes, and reporting activities from project inception through launch.
• Ensure that all Product Development Life Cycle processes are followed, and gates and milestones are accomplished.
• Ensure the proper and successful delivery and deployment of projects.

Job Profile:

• A BSc degree in Engineering is required, and an M.Sc. is a plus (preferably in Computer/Electronic Science Eng.).
• Possess 3+ years of project/program management experience, with a project management certification being advantageous.
• Experience with project management and collaboration tools, such as Jira and Confluence.
• Ability to communicate technical information clearly and succinctly to both technical and non-technical team members.
• Strong understanding of Software & System Design, Device & Platform Architecture, and experience in complete Product Life Cycle Development.
• Excellent communication, problem-solving, and analytical skills.
• Fluent in English.
• Solid presentation skills.
• Excellent interpersonal skills, including the ability to work across an international organization.
• Strong leadership skills, decision-maker, team player, self-motivated, with the ability to work effectively in a dynamic multi-cultural environment.

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Title: Guest Relation Manager（ID2094）

Location: Clarke Quay

Working Hours: 6 Days/54 Hours Per Week (Including Weekends & PH, Timing Based On Schedule)

Salary: $3500-$4500++

Job Description

• Welcome guests with a friendly and professional demeanor as they arrive at the restaurant

• Attend to guests’ inquiries and address any concerns or complaints promptly and professionally and ensure exceptional customer service throughout the dining experience

• Familiarise guests on their seating preferences, special requests such as daily specials and promotions

• Coordinate special events and private dining reservations with the management and servers

• Manage incoming reservations, either over the phone or through an online reservation system to ensure efficient seating and proper table rotation

• Work closely with the restaurant management, servers and other staff members to ensure seamless operations

• Ensure proper table settings and cleanliness before guests are seated while adhering to capacity seating limits

• Thank guests for dining at the restaurant and express appreciation for their patronage

Requirement

• Excellent interpersonal and communication skills

• Strong customer service orientation and approachable attitude

• Ability to handle pressure and remain composed during busy periods

• Organisational and multitasking abilities

• Previous experience in a similar role is advantageous but not always required

• Perm
• Portfolio: Manage leasing for flatted factories, data centers.
• Must have industrial leasing with min 4 years
• Preferably with flatted factories/data center experience

Job Description

• Lead and manage the leasing team to maximise occupancy for the industrial properties.
• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s industrial portfolio
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting (2 times in a year)
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing
• At least 4 years of relevant experiences in marketing and leasing
• Sound understanding of the real estate industry with an extensive network of contacts
• Strong presentation, negotiation and effective interpersonal skills
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Hybrid
• Variable Bonus

If you are a skilled Physical Security Manager seeking an exciting opportunity, Control Risks has a perfect position for you! We are currently in need of a Physical Security Manager to join our client, a prestigious financial sector company based in Singapore. This is a contract role that will last for 5-6 months.

In this position, you will directly report to the CFO and be responsible for leading a small security team and a 10-person guard force. You will oversee all aspects of physical security for the company, including the security management of their main office locations in Singapore and their international subsidiaries. Your responsibilities will include incident and crisis management, coordination of Business Continuity Planning (BCP), leading an ongoing Security by Design (SBD) project, and actively participating in the company's internal audit cycle.

If you are ready for this exciting challenge, ideally we would like you to start in early February, before the commencement of the Chinese New Year celebrations. The contract will last until July, providing you with a rewarding opportunity to showcase your skills and make a significant impact on the organization.

• A Bachelor’s degree in a security-relevant field or comparable experience.
• A solid military or law enforcement background with at least 7 years of practical experience in a dynamic corporate security environment.
• Experience within the financial services or critical infrastructure industry would be highly valued.
• Reside in Singapore with authorisation to work.
• An extensive understanding of physical security systems and their components.
• Familiarity with crisis communications and operations, utilising risk management methodologies.
• Demonstrated experience working with access control and other security systems.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As an Inside Sales Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security. 

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.
• Create quotes and close smaller value deals. 
• Act as a point of contact for partners and collaborate with Customer Engineers on events and demo support.

• BA/BS degree, technical degree desired
• Native level of English.
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• With leadership experience.
• Able to work in a fastpace environment.

Job Description

• Financial Accounting

o Ensure that accounting for monthly / quarterly / yearly closing are completed on

time and accurately

o Review monthly closing TB and sign off for reporting submission

o Prepare / Review monthly closing journal

o Review accounts reconciliations and schedules

o Review monthly bank reconciliation for sign-off and follow-up

o Control chart of a/c, review consistency, control a/c creation and archive

o Assist FM in annual policy renewal review

o Assist FM in preparation for accounting practice documentation

o Provision policy review and proposal

o Ensure compliance to accounting standards

o Audit review support (External and GCAD review)

o Annual Statutory Accounts, XBRL

• GST and Tax

o Provide assistance and research correct treatment

o Review and submit GST quarterly returns

o Prepare / Review tax & deferred tax computation for accounting provision

o Finalise corporate tax computations for review by HO and tax consultants

• Implement and review controls

o Continuously review processes to ensure that controls are in place

o Recommend and implement new controls where necessary

• Feasibility studies / capital expenditure purchases

o Provide financial analysis for new projects / purchases

o Review government tender submissions for financial requirements (bankers’

guarantees, working capital)

• Provide advice, guidelines and Instructions to shared services centre and operations on new issues / clarify current practices
• Preparation and finalization of budget and forecasts

o Provide assistance to reporting team to formulate budget and forecasts

• Review and co-ordinate insurance coverage of company’s assets
• IT matters

o Implement and test new programs developed to ensure that they function correctly

based on our requirement

o Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Degree in Accounting & Finance or equivalent professional accounting qualification (e.g. ACCA)
• More than 5 years of relevant working experience in accounting
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As a Sales Development representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security.

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.

• BA/BS degree, technical degree desired
• Native level of English.
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Some understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role

As an Inside Sales Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security. 

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across APAC. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

• Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
• Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
• Execute outbound prospecting to source, contact, and engage prospective customers
• Educate customers on what we have to offer
• Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
• Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud security solutions (solution-selling) and build value for next steps in the sales process
• Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
• Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.
• Create quotes and close smaller value deals. 
• Act as a point of contact for partners and collaborate with Customer Engineers on events and demo support.

• BA/BS degree, technical degree desired
• Native or very advanced level of Japanese.
• Fluent in English
• Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
• Understanding of cloud computing concepts, in particular Google Cloud Platform
• Ability to connect business needs with adequate solutions, strong business acumen
• Strong interpersonal skills, team player and a high level of integrity and professionalism
• Comfortable working against an assigned quota in a phone based environment
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Knowledge of CRM systems, ideally Salesforce
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Organized and has pipeline management, time management skills and prioritization skills
• IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

• Cloud certification or Cyber Security certification
• B2B sales experience within Cyber Security
• Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
• Understanding of local market and local business environment

• Full time position. Monday to Friday
• This is a Hybrid working model in Singapore.
• Competitive Salary.
• Permanent Contract.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Established career path to grow within the project.
• Continuous training and certifications within Google products.
• Employment with the world's largest provider of contact center services.

• Perm
• Audit experience and possess CPA/CA certification added advantage
• Must have at least 4 years of relevant experience
• Prior experience leading a team

Job Description

• Assist Line Managers with the preparation of weekly flash report
• Prepare monthly P&L statements for the assigned services. Ensure team members complete the monthly closing for their services on time
• Ensure accurate and timely preparation and distribution of monthly reports to the management. These include regional P&L, commentaries, actual vs. flash variance analysis, actual vs. budget gap analysis, etc.
• Prepare schedules for balance sheet accounts related to cost provisions, unearned/ unbilled revenue, cost recoveries, stock and prepayments. Ensure appropriate actions are taken, and in a timely manner
• Liaise with external auditors on audit matters and manage the audit process
• Drive preparation of regional forecasts (quarterly) and budget (annually). This includes ensuring reasonable assumptions are used by Line Managers and the forecast/ budget is reflective of current conditions and business plan. Revenue and cost drivers are to be properly analyzed and presented to management. Ensure submission of reports within stipulated deadlines
• Being an effective business partner to the regional director and managers. Take pro-active steps to engage regional director and managers in understanding the performance drivers in greater depth, going beyond a pure reporting function. Drive value added analysis to provide useful business insights to support/ improve decision making
• Ensure efficient and effective operation of disbursements process – include ensuring disbursements are checked for accuracy, relevant supporting documents are submitted and verified, disputes are resolved promptly, monthly reconciliations are prepared and discrepancies are followed up, and any advances given are accounted for/ recovered timely
• Identify areas of improvements to existing processes/ systems. Take on lead role in system implementation/ improvement projects
• Other ad-hoc work or projects may be given from time to time

• Degree in Accounting with a CA/CPA qualification or its equivalent
• At least 4 years of relevant experience
• Possess audit experience in accounting firm
• Experience in shipping is a plus
• Proficient in Microsoft Office applications with strong working knowledge of MS Excel
• Good team player and manager with capability to lead, develop and drive performance of the team members
• Able to multi-task and work in a fast-paced environment with tight deadlines

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Bonus

• 18 days annual leave
• Medical and insurance coverage
• Hybrid role

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

OVERVIEW:

Sportradar are looking to bring in a seasoned leader with proven experience in building, developing, and scaling high performance sales teams in APAC, ideally within the sports betting and/or iGaming industry. As a region primed for huge growth, there is a particular focus on bringing sales leadership and excellence to the team. The successful candidate will report to the Senior Vice President, Head of Global Account Management based in London and work closely with the Executive Vice President, APAC on realising the company’s commercial strategy.

THE CHALLENGE:

• Formulate and communicate ambitious sales plans for the region and lead your sales team through clarity of direction, focused actions, and team effort.

• Be at the forefront of all revenue generation activities and work with the team to deliver exceptional account management and servicing.

• Identify the appropriate client segmentation so your team is spending their time on servicing our biggest clients and growing high-value accounts.

• Create a performance-driven culture by setting the right metrics that align with the company’s growth targets and business objectives.

• Work with the team to cultivate a consistent pipeline of new leads and prospects to develop, and stay on top of the numbers to ensure that corrective actions are put in place to change course when things are not working.

• Take responsibility for accurate forecasting and provide senior management with regular high-level sales updates for business planning and financial reporting.

• Collaborate and work closely with different departments within the organisation, including Marketing, Product, Content and Finance.

• Continuously develop the team’s knowledge of our products and services, and stay abreast of the latest market and industry developments, especially changes to licensing and regulations.

YOUR PROFILE:

• You have a proven track record of managing and developing a sales team in Asia within the sports betting and/or iGaming industry.

• A role model, showcasing both excellence and accountability; this starts with taking ultimate responsibility of your team’s performance and actions.

• You are revenue-driven but recognise that the client’s needs come first, and will work with internal stakeholders to ensure that client satisfaction is a top priority.

• You are always thinking ahead, anticipating risks and finding opportunities in crises. You thrive on ambiguity and are not afraid to challenge the status quo with novel ideas to complex problems.

• You show a genuine interest in coaching and developing every member of your team, and proactively help them eliminate roadblocks and guide them in achieving their targets.

• You will develop deep relationships with key clients in the region, becoming a trusted advisor whilst helping shape our product roadmap by sharing market insights and client feedback with management.

• You are an excellent, influential communicator, able to adapt your communication style to different audiences and persuade others with convincing arguments and facts.

OUR OFFER:

• Highly competitive compensation package, including equity and target-based bonuses.

• The opportunity to drive our regional sales strategy to meet the company’s aggressive growth objectives.

• Be one of the leaders in our mission to deliver an unrivalled betting and media solution encompassing platform, trading, odds and data.

• Flexible working environment, with plenty of opportunities to travel.

Innovation matters. With best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our client's new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES to our clients.

Learn more about BASES at: https://nielseniq.com/global/en/landing-page/bases-innovation-renovation-and-brand-success/

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• Assist the senior member in identifying a new business opportunity in the industry
• Constructs and implements the analytical plan
• Consult with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals promptly
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Run market simulations, analyze study data, and provide report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Monitors changes in job costs and communicates cost changes to client, as needed

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

The successful incumbent will represent the first line of defence and be a key stakeholder in driving the AML/KYC function within the region. The scope of work will be completed in accordance with IQ-EQ’s internal AML/CFT framework, as well as international and domestic AML/CFT regulations and guidelines, across a wide spectrum of service offerings, both internal and external. This role will cover both fund administration and corporate segments.

Tasks

• Managing the AML/KYC team in Singapore.
• Act as subject matter expert and main point of contact to clients and internal departments, providing support and guidance on all AML/KYC matters where required.
• Perform client and fund investor due diligence for new & existing accounts in accordance with MAS and CIMA AML/CFT rules, along with internal policies and procedures to identify and mitigate any risks for the clients and IQ-EQ.
• Manage end to end process including kick off projects and coordination with clients, and all other relevant stakeholders within the IQ-EQ teams.
• Review and conduct source of wealth & funds corroboration of clients and investors in line with regulatory requirements.
• Familiar with AML/KYC requirements for individuals and different types of entities e.g., Companies, Limited Partnerships, Financial Institutions, VCCs, Trusts etc.
• Well-versed in Enhanced Due Diligence for high-risk cases including PEPs, Adverse Media, Sanctions, and other independent recommendations to mitigate identified risks.
• Provide support to the business during preparation of escalation processes to the Asia Leadership Team and/or Group Risk & Compliance.
• Assisting in contributing to the updating and documenting of processes and procedures in all aspects of the AML/KYC cycle.
• Lead any system development projects and ensure all team members are updating the necessary registers and databases in a timely and accurate manner.
• Preparation of Key Risk Indicators and other management reports.
• Assist with client and internal ad-hoc requirements from time to time which include but are not limited to process walkthroughs, internal audit, AML questionnaires and/or regulatory inspections.
• Leading training of new and existing joiners, and other colleagues covering areas such as remediation projects, latest regulations, change in operational processes and refreshers as and when required.
• Implementing and driving efficiency within the team, supervising tasks performed by team members.
• Contribute ideas and participate in transformation and change initiatives to drive continuous improvement to further enhance key deliverables.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties or special projects as required by the firm.

• Act as a Focal person to interact with the customer on our product quality and to meet customers' expectations.
• Responsible in managing the integration of Dell ODMs & Factory Configuration centers and driving quality metrics to plan. And continue improving factory processes to achieve the WW best product quality
• Act as focal point in driving the quality metrics  in the qualification period, sustaining and after sales service
• Manages customer engagements or quality processes by driving with internal cross-functional teams eg R&D, Factory, Service etc
• Generation the reports in the monthly cadence to drive customer improvements plan in the field return
• Be the main liaison with the customers' project initiatives and in driving on the ongoing plan to closure

Overview of Company

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe.

Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Energy Services, and Renewables sectors, as well as Investors, Investment Banks, and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain. 

Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.

Overview of the Role

Rystad Energy is seeking a proven Account Manager with a strong track record of strategic account management and business development to manage, retain, and grow the firm’s largest Global Accounts in APAC. The ‘Senior Account Manager – Global Accounts’ will report to Senior Vice President, Head of Commercial – Asia Pacific, based in Singapore. We are seeking to fill this role in any of the following locations: Singapore/Kuala Lumpur.

The successful candidate will manage large complex accounts – i.e., the APAC entities of global energy companies (Super Majors, Majors, Large Independent E&P companies, Large Integrated Energy Companies, and Energy Services companies being the primary focus). He/she will drive the strategic commercial engagement with these Accounts, collaborating closely with the Global Account Management team and the regional Client Success Manager, to deliver value to these Accounts with the ultimate goal of achieving revenue growth.

Key Responsibilities

• Establish a vision for the relationship between Rystad Energy and our Global Accounts in APAC

• Act as a trusted advisor and adopt a consultative approach to sell our research and consulting solutions into Global Accounts in APAC
• Build a network of strong relationships with senior executives and influential stakeholders within Global Accounts to identify growth opportunities.
• Develop a robust knowledge of Global Accounts’ businesses.
• Develop and implement strategic Account Plans to maximize Account growth.
• Develop and maintain a strong pipeline of opportunities within the Global Accounts to drive revenue growth.
• Collaborate with the Global Account Management team to manage and grow Global Accounts in APAC
• Work closely with the Global Accounts Client Success Manager to service and grow the Global Accounts, acting as “One Account Team”.
• Work closely with internal cross-functional teams – Marketing, Research, Client Solutions, Consulting – to drive engagement, value, and growth with Global Accounts in APAC
• Use the CRM system to manage opportunity pipeline, Account information, and engagement plans.
• Share customer feedback about our solutions and competitor intelligence with key internal stakeholders.
• Identify areas of risk and develop appropriate contingency plans to retain Accounts.
• Constantly promote the Rystad Energy brand and values externally in all interactions with Accounts

Experience and Qualifications

• Candidate must be able to work in Singapore or Malaysia – existing Employment Pass holder; Permanent Resident; Citizen
• Minimum of a Bachelor’s Degree
• Between 8 to 12 years of Key Account Management experience within the Energy industry
• Specifically, experience in selling subscription services in the market intelligence services sector within the Energy industry.
• Proven track record of surpassing sales revenue growth targets through effective and efficient strategic account management
• Solid network of relationships across APAC, especially in South-East Asia and Australia, within the Energy industry
• Ability to engage with individuals across all levels within target organizations, including Senior Management/C-Suite
• Experience in internal stakeholder management – i.e., collaboration with cross-functional teams internally to drive client engagement externally

Candidate Profile:

• Possess excellent relationship management and selling skills.
• Possess strategic vision and planning capabilities.
• Possess excellent commercial and negotiation skills.
• Possess excellent interpersonal, communication, and presentation skills.
• Be a consultative problem solver and an excellent team player.
• Be driven and tenacious.
• Possess a strong knowledge of the energy sector.
• Be willing to travel across APAC.

The Company:

Our client is a well-established and growing telco operator. With their expansion scheme, they are now looking for a Infra Project Manager.

As a Infra Project Manager, you will be responsible for the following:

• Ensure that the team conducts health check, conduct infrastructure monitoring, handle customer queries, investigate incidents, resolve, apply fixes and ensure they are tracked until closure.
• Involve in transitions between the project and operation teams.

• Engage at all levels of customer’s relationships.
• Establish and maintain strong relationships within a customer’s organization and escalate if needed.
• Comfortable leading meetings presenting to Customers, Partners/vendors and internal stakeholders.
• Simultaneously driving multiple short-term/long-term complex projects with tight deadlines.

• Knowledgeable/experienced in IT operations.
• Strong understanding of Infra
• Project Management experience within a fast-paced high-volume environment is a must.
• Ability to influence others, gain commitments and ensure accountability.
• Strong collaboration, communications, and leadership skills
• Detail oriented with a structured organized mentality.
• High energy, self-starter comfortable with ambiguity in a fast-paced challenging environment.
• Excellent direct-report management skills to ensure timely and accurate reporting.

• Contract completion bonus.
• Allowances.

You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store.  You always put our customers first and offer assistance and share your Product and Fashion knowledge.  You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care.  By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers.  You work in accordance with H&M standards, policies, procedures and legal requirements.

Direct customer service

• Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities

Store Operations

• Keep the fixtures full and tidy regularly throughout the day to maximise sales
• Ensure great garment care to sell the products in their best condition at the right time
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
• Ensure all areas of the sales floor and back of house are always clean and tidy
• Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction

Team

• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
• Give honest and constructive feedback to your colleagues to develop their skills 
• Work in accordance with H&M standards and local legislation with Health & Safety and security routines,  to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times 

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

• Take up appointment as the Nominee Director for our clients
• Execute responsibilities as a Nominee Director for our clients, in accordance with our engagement terms with those clients, and in full compliance of our Company policies as well as relevant regulatory requirements (e.g. the Singapore Companies Act)
• Highlight to the Manager or the Company Management opportunities for business growth while executing your responsibilities
• Any relevant responsibilities as assigned by the Manager