We are looking for a dynamic, resourceful, and ambitious Account Service / Event Manager to join our fast-growing team. The successful candidate will be trained and polish the skill for event management to support the assigned project.
As part of the Account Servicing team for Event, you will be sourcing, connecting with suppliers, and ensuring all event elements being assigned are delivered across multiple projects.
Why Join Us?
- Besides Tai Seng MRT
- Medical/Insurance benefit
- Fun and Friendly working environment
- Hybrid Working Style
Roles and Responsibilities
Account Management:
• Creates strong, compelling, and strategic plans, and recommend how digital and on ground channels can be used to integrate consumer journey
• Serve as the lead point of contact for all current clientele and its active projects.
• Develop trusted advisor relationships with senior stakeholders on the clientele end and build meaningful and engaging relationships with the clientele's key decision-makers, influencers and end-users.
• Project manage and ensure the timely, successful and profitable delivery of our clients' creative solutions according to their business needs and objectives
• Be the champion for the client's campaign and an informed expert on the products and solutions. Contribute effectively in any incoming brief/project discovery phase - discover and identify client's business pain points, SWOT, landscape.
• Ensures that client issues are dealt with efficiently, informing the Account Director of any problems that may arise
• Collaborate with creative and strategy team to identify new ideas and be an effective team member for the ongoing ideation of new business and creative solutions
• Forecast, prepare and track key account management metrics in the company's CRM platform to ensure the accounts' timeliness of billing and profitability.
• Maintain the Account team archive library
Event Management:
• Establish a deep-rooted understanding of the client’s unique event needs and requirements. This includes providing necessary floor plans, conducting a site inspection, liaising with service providers etc.
• Attentively service clients, by understanding and responding to clients in a perceptive, relevant, and confident manner.
• Help plan an event in accordance with client objectives and requirements, and proactively identify and address gaps and potential problems based on the venue’s capability.
• Events management from roundtable, conference, hospitality and appreciation events.
• Project Management, Budgeting and Post Report are being manage end to end.
• Negotiate and liaise with third-party vendors/caterers for quotations and event setup requirements
• Work as part of a team to execute events flawlessly, troubleshoot and problem-solve on-site, and also manage and service clients throughout.
• Acquire a good understanding of company capabilities and services and effectively communicates all offerings to the client
• Provides regular updates on all account activities, including project status and inquiries, on a weekly basis.
Requirements
• At least 3-4 years of relevant experience in MICE, Hospitality/Tourism, integrated marketing agency environment or a relevant industry
• Strong client-centric
• Good communication and negotiation skills
• Independent personal motivation and initiative, as well as discipline and good judgment
• Ability to multi-task and work under pressure
• Demonstrable organizational skills, with a good eye for detail
• Excellent computer knowledge of PC environments with proficiency in MicrosoftWord,
• PowerPoint, Excel, Writing, and proofing skills are also required
• Ability to work independently, organized, dependable and detail oriented
• Team player with a cooperative spirit Quick learner, efficient and high sense of urgency
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