Job description

Join Our Team as a Sales Manager

Job Title: Sales Manager

Key Responsibilities:

As our Sales Manager, you will play a pivotal role in driving growth and expanding our client base.

Responsibilities:

Identifying and pursuing new business opportunities

Building and nurturing relationships with potential clients

Creating and executing strategic business development plans

Collaborating with cross-functional teams to deliver exceptional services

Staying updated on industry trends and competitor activities

Meeting and exceeding sales targets and revenue goals

Minimum Qualifications:

A recognized Diploma or Degree in Business or Marketing (may consider other disciplines)

Proven experience in business development or a related field

Strong communication and interpersonal skills

A passion for finance and a desire to help clients achieve their financial goals

A track record of exceeding sales targets and driving business growth

Excellent problem-solving abilities and a results-oriented mindset

Work Schedule

This job has the following work schedule:

Flexible

Benefits & Perks

This job has the following benefits:

Remote work flexibility

Joining Bonus

Training & professional development

Travel opportunities

Profit sharing

Interested candidate may email your CV to us at [email protected]

Responsibility

• Management of showroom operations.
• Maintain a proactive relationship with existing/new customers
• Provide comprehensive pre and post-sales assistance.
• Coordinate vehicle viewings and appointments.
• Assist in any ad-hoc duties as assigned

Requirement

• Class 3 Driving Licence (Required)
• Demonstrate strong / Good interpersonal and communication skills.
• Exhibit self-motivation, a positive attitude, and excellent teamwork.
• Willing to work on weekends and public holidays.
• Bilingual in English and Mandarin

Interested candidates may submit your resume to [email protected]

OR contact us at +65 67438289

Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

We are seeking a dynamic Manager to join our newly established GTM and Commercialization team within the VAS organization. This team is dedicated to expanding VAS revenue growth in the Asia Pacific region, by making VAS products easier to buy and sell.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is perfect for those who thrive on variety and enjoy tackling new challenges each day, and not seeking a routine job profile. Given the small size of our team, the role requires a high degree of flexibility and adaptability to handle different types of work. The ideal candidate should be proficient with numbers, have a firm grasp on business fundamentals, and possess strong interpersonal skills.

If you enjoy a dynamic work environment, have an aptitude for numbers, and have a keen understanding of what drives business success, I would love to hear from you.

Primary responsibilities:

• Sales Pipeline Tracking and Management: Oversee the sales pipeline, ensuring it aligns with our commercial goals. Regularly monitor and manage sales progress and outcomes, identifying bottlenecks and opportunities to optimize the sales process. Your role will be pivotal in driving revenue growth through effective pipeline management.
• Training and Education of VAS Specialist and Generalist sellers: Partner with functional teams to develop and deliver training programs that not only enhance the skills and knowledge of sales teams but also instill a deep understanding of our commercial objectives. Equip the team with the necessary tools and strategies to effectively sell our VAS products, thereby contributing to revenue growth.
• Data-Driven Sales Targeting: Create and maintain robust sales models that use data to identify key sales targets within the VAS organization. Your role will involve using these models to drive sales strategies that are aligned with our commercial goals, ultimately contributing to revenue growth.
• Data Analysis and Insights: Leverage data to drive strategic decision-making across the organization. Provide key insights on product utilization, client demographics, sales trends, and potential growth opportunities.
• Cross-Functional Collaboration: Work closely with internal functions to drive alignment on commercial goals and strategies. This includes facilitating effective communication and collaboration between teams to ensure a One Visa approach to achieving our commercial objectives.
• Influencing VAS Policies and Procedures: Take a proactive role in influencing VAS policies and procedures to make it easier to sell our products. This will involve understanding the barriers to sales and working to remove these through changes to policies and procedures.
• Commercial Strategy Development: Work closely with the team leader to support the development and implementation of commercial strategies for VAS products.

The Job:

• Handle enquiries and support the conversion process of applications not limiting to ad hoc phone enquiries, email, walk-in and other enquiries received from individual markets (including from agents)
• Maintain the enrolment record sheet for the China marketing region and provide management reports on the performance of individual markets and provide ad-hoc reports as required
• Plan, execute and participate in recruitment fairs/seminars and events as assigned
• Arrange for student passes to be issued by the Immigration & Checkpoints Authority
• Provide clerical and marketing support

The Requirement:

• Undergraduate degree or diploma with 2 years’ relevant experience
• Experience at tasks which are methodical and require high accuracy
• Experience in communicating with a variety of clients from diverse backgrounds

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Tasks:

• Support in daily, monthly, quarterly and annual sales operations reporting
• Support in short-/mid-/long-term sales planning processes
• Support in general sales operations in terms of order and quota management
• Support in monitoring and verifying of sales processes and Key Performance Indicators
• Support in coordination of business processes, activities and projects between Porsche AG, Porsche Asia Pacific and the 13 countries in the Asia Pacific region

• Bachelor’s/Master’s student in areas such as Business Administration, Economics, Accounting or Industrial Engineering
• High interest in premium automotive industry
• Fluency in written and spoken English with good communication skills
• Proficiency in Microsoft Office suites
• Open-minded, organised, analytical and quality oriented
• Team oriented working attitude and intercultural understanding
• Full-time availability for 6 months, starting July 2024

World-renowned Luxury Goods Retailer is seeking for passionate individual to join the team as Marketing Executive!

Job Scope

• Planning and implementation of globally aligned media campaign regionally
• Source and propose creative ad implementation to increase brand awareness.
• Independently plan and implement PR plan cross-regions, ensuring brand exposure.
• Manage PR reports for the markets and monitor PR value achievements & ROI.
• Propose and manage photoshoots including securing opportunities with editorial team.
• Work closely with agencies, publishers, retail partners and HQ on digital marketing (SEO, social and content).
• Work closely with retail partners to maintain and optimize social media presence.
• Measure campaign performance against core metrics to extract meaningful insights to optimize and recommend the next step.
• Plan and execute events in wholesale markets, ensuring concept and execution are aligned with the brand’s direction.
• Ensure proper maintenance of display materials and existing POS/brand furniture in consistency and in accordance to visual store concept.
• Assist to track and manage overall marketing budget planned for subsidiary

Requirements

• Degree in Business, Marketing or related disciplines
• Experienced in Marketing for FMCG, Luxury Retail or similar industries
• Comfortable with use of IT, systems & tools
• Good organizational skills, attention to detail and ability to manage tight deadlines
• Resourceful, good critical thinking skills & troubleshooting ability
• Independent worker who takes initiative in handling given tasks and projects
• Meticulous with eye for detail
• Possess high level of initiative, independent and resourceful

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are seeking a proactive and organized Executive (Sales Support) to join our Sales (International Recruitment) team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you’re ready to make an impact and thrive in a collaborative setting, apply now and let’s shape the future together.

THE ROLE – Executive (Sales Support)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners’ administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager’s invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• Candidate must possess at least a GCE O’ Levels or Diploma in any field.
• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

Working Hours: Monday to Friday, 9am – 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

COMPANY DESCRIPTION

Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

If you are seeking for challenges and enrichment, we welcome you to write to us at : [email protected]

RESPONSIBILITIES

We are seeking a proactive and organized Executive (Sales Support) to join our Sales (International Recruitment) team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you're ready to make an impact and thrive in a collaborative setting, apply now and let's shape the future together.

THE ROLE Executive (Sales Support)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners' administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager's invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

• Candidate must possess at least a GCE O' Levels or Diploma in any field.

Working Hours: Monday to Friday, 9am 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

• Liaising with multiple teams and dealers to ensure customer’s applications are duly completed.

• Provide support to the business development team on their daily BAU, such as disbursement and loan processing.

• Screening of loan documentation, data entry, and maintain data accuracy in the system.

• Follow up with dealers /customers for documentation rework.

• Assist in generating and issuance of Invoices/billing to business partners/customers.

• Potential to cross-train in other product’s support roles.

• To perform ad-hoc initiatives/projects.

The Job:

• Plan, coordinate and produce content creation for the competition’s social media platforms, including videos and visuals, and crafting compelling captions
• Work with video production agency to film and edit publicity videos
• Leverage on social media trends to plan and propose strategies
• Social Media Management
• Manage and execute advertising campaigns across various channels, including traditional and new media to drive awareness and interest, and garner participation and attendance for the competition
• Work with media agency for ad booking and follow up
• Work with creative agency and event management team to produce collaterals for the competition
• Coordinate the publication of competition booklet and concert programme booklet

The Requirements:

• Min Diploma with 3-5 years of relevant working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Company Reg. No.:199601303W | EA No. 99C4599

We are looking for part time retail staff who can work 1 to 3 days per week.

Hourly pay $9 to $10 per hour excluding commission

Excellent working environment with no politics

Able to work independently

Work in Orchard Sommerset area

Provide good customer service and recommendations in helping customers in selecting their right footwears

Details:

• Salary range from $2,500 to $2,800
• MNC Chemical Industry
• Location: Tuas, Transport pickup availalbe
• 5 day work week (8am to 5.15pm)

Responsibilities:

• Handling daily sales operation activities.
• Monitoring trademark expiry date.
• Getting quotation from various law firms.
• Renew trademarks and apply for new trademark.
• Handling trademark related matters
• Other ad hoc duties.

Requirements:

• Diploma in Business or any relevant.
• Resourceful, meticulous and independent
• Possess good communication
• Minimum 1 – 2 years working experience in sales support coordination.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

• Perform general administrative duties
• Receive incoming calls, reply to emails, and attend to walk-ins
• Handle Training Management System (TMS)
• Managing marketing tools
• Monitor and analyse engagement through multiple platforms
• Manage social media platforms to build our media arm community across different channels
• Design marketing materials for publicity
• Other duties as assigned

Requirements:

• Diploma Holder
• Strong communication skills
• IT savvy
• Preferably with experience in administrative and marketing work
• Good understanding of latest trends and changing social media landscape
• Knowledge in design and photo-editing software will be an advantage
• Able to multi-task & work independently with minimum supervision

Work Location: Dhoby Ghaut/ bencoolen

Flex has been Hong Kong’s home of intelligent fitness since opening in 2005 and is Singapore only Classical Pilates Studio. Our philosophy is simple: professional trainers, a wide variety of classes, spacious studios and evolving concepts rooted in classical tradition. Our classes are highly effective to ensure clients achieve maximum results whether through private, trio or group sessions.

We are Singapore's Largest Classical Pilates Training Organization and we are looking for a talented member to join our growing team.

Job Description:

• Must be multi-talented, trained in Classical Pilates with a strong business acumen;
• Min. 12 Classical Pilates training hours per week, delivering private and small group sessions to clients;
• Oversee the Company's digital marketing strategy and campaign;
• Responsible for social media planning and posts, video production, and KOL campaigns to support regional brand-building;
• Coordinate the Real Pilates Classical Teacher Training program in Singapore;
• Recruit and onboard trainees with bi-annual intake cycles.

Requirements:

• Must have a Master's degree related to business and marketing, preferably MBA;
• Has at least 4 years of classical pilates training;
• Has received training in both classical and contemporary pilates training with basic knowledge of anatomy;
• Has at least 6 years of experience in marketing (online and offline), branding, and entrepreneurship;
• Has at least 2 years in sales, managerial position, preferably in a corporate or multinational company;
• Has at least 6 years in managing social media content, video production, and influencer campaigns.

The Sales Associate contributes to the growth of sales in the shop. The Sales Associate is responsible for engaging clients and nurture their brand loyalty by conveying ABARA values, and maintain customer services as per ABARA standards.

Duties & Responsibilities

Sales

· Responsible for customer’s overall retail experience by providing consistent and professional customer service

· Achieve sales targets through effective use of selling techniques, client management and product knowledge

· Monitor individual target in terms of daily and monthly sales

· Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand

· Ensure the upkeep of the showroom and its image

Customer Relations

· Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

· Welcome clients like a host

· Make clients be convinced by the brand quality and value

· Build sincere, strong and lasting relationships with customers

· Deliver extra mile services if needed

Back Office Support

· Fill out and update client book

· Support floor moves, merchandising, visual merchandising, and housekeeping

· Participate in stock management and protect the assets of the boutique

· Packing and wrapping of customer’s merchandise

REQUIREMENTS

· Minimum 2 years retail sales and client service experience, preferably in a luxury consumer goods environment

· Exceptional customer service skill

· Displays an energetic and positive working attitude

· Ability to develop strong and lasting relationships with people through strong interpersonal, organization and follow-through skills

· Ability to operate equipment necessary to perform the job, including POS system and computer.

· Willing to work according to Retail Shifts, Weekend and Public Holiday

Strong communication in English and Mandarin a MUST

• Issue contract sheet to Customer. Timely, prepare, monitor,and verify shipping documents from Suppliers and send shipping instructions of materials for shipment. Send copy of full set of shipping documents. File and keep all documents properly
• Arrange payment to suppliers on time and monitor receivable payment from customers. Check credit limit balance in term of percentage. Escalate potential issues in the department in a timely manner.
• Handle internal system (e.g. SAP) and record all the transaction data . Timely input monthly closing entries into internal accounting system and providing shipping documents to accounting on time for proper management of profit and loss for the department.
• Follow the instruction to communicate with customer/supplier/shipping company etc. to provide required documents in a strictly timely fashion by reminding involved parties in verbal and written means.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Opportunity

• Opportunity to work in well-known MNC, Resume Booster!
• Working Hours: Monday - Friday, 10am – 7pm (Mondays & Fridays WFH)
• Location: Central / One-North
• Duration: 1 Year (renewable subjected to performance)
• Salary: $1,800 monthly

The Requirement:

• Able to work independently with minimal supervision.
• Able to commit for at least 1 year.
• Proficient in MS Office and Google Workspace.
• Knowledge of Salesforce is a plus!

Job Description:

• Verification of opportunities and ensuring that all documentations (e.g.: licenses, menus) are valid for smooth merchant onboarding.
• Handles day-to-day operations for the Sales team through various tasks (e.g.: report generation, pipeline management, onboarding, slides).
• Coordinate with relevant stakeholders in relation to onboarding and contracting processes.
• Handles tickets and channel escalations and assigning them to the relevant stakeholders within SLA.
• Ad-hoc administrative tasks as assigned by team lead.

Next Step

• Prepare your updated resume, click "apply" or send to [email protected]

*Only shortlisted candidates will be contacted.

Responsibilities:

· Develop digital campaigns to increase interaction and engagement on social media platforms to create brand awareness and enhance social media presence for the group brands

· Create and manage all Facebook & Instagram advertising & recruitment campaigns

· Manage and update company websites and website enquiries

· Monitor current market conditions as well as competitors' information to improve effectiveness of marketing campaigns

· Reaching out to current database of clients to keep them updated on current promotions

· Endorsement with bloggers and influencers to enhance brand image

· Develop loyalty benefits for existing clients with various partners

· Provide monthly reports to Management on progress of current campaigns

· Liaise with various e-commerce platform vendors for business deals

· Other administrative and marketing duties

Requirements:

· Minimum Diploma in Marketing or related field

· At least two years working experience in digital marketing will be required

· Has videography skills

· Strong communication skills

· Effective interpersonal skills, well-organised and independent

Job Highlights

• $12 to $14/Hour + Commission
• Friendly working environment
• Orchard Road

Roles & Responsibilities

Elephant & Coral is looking for 2 Long-Term Part-Time Retail Associates who are able to commit 2-4 days a week! Undergraduates and Experienced Seniors are welcome!

Join us if you have passion in Luxury Retailing & Customer Service or love interacting with customers!

Responsibilities

• Maximising sales opportunities to achieve sales targets
• Provides excellent customer service and proficient in Mandarin in order to sell to Chinese-speaking customers
• Effective team player
• Window display, upkeep boutique's image and general housekeeping
• Usage of POS, Inventory Management and other duties as assigned
• Will be trained to help maintain website, replying to emails etc

Requirements

• GCE 'A' level or equivalent with credit in English
• Preferably bilingual in English & Chinese ( to liaise with Chinese speaking clients)
• Graphic Design experience is advantageous
• Great personality, love to smile
• Customer service experience & admin skills
• Lots of initiative, independent cum team player
• Working knowledge of MS Office and Social Media

Working hours

Retail hours from 11am to 8pm.

To know more about our products, please visit us at www.elephant-coral.com

Interested applicants, please send your resume to us by clicking on APPLY button or call 6736 1322 to arrange for an interview.

Elephant & Coral PenCo Pte Ltd

333A Orchard Road

#03-03 Mandarin Gallery

Singapore 238897

Only shortlisted candidates will be notified.

The Opportunity

• Opportunity to work in well-known MNC, Resume Booster!
• Working Hours: Monday - Friday, 10am – 7pm (Mondays & Fridays WFH)
• Location: Central / One-North
• Duration: 1 Year (renewable subjected to performance)
• Salary: $1,800 monthly

The Requirement:

• Able to work independently with minimal supervision.
• Able to commit for at least 1 year.
• Proficient in MS Office and Google Workspace.
• Knowledge of Salesforce is a plus!

Job Description:

• Verification of opportunities and ensuring that all documentations (e.g.: licenses, menus) are valid for smooth merchant onboarding.
• Handles day-to-day operations for the Sales team through various tasks (e.g.: report generation, pipeline management, onboarding, slides).
• Coordinate with relevant stakeholders in relation to onboarding and contracting processes.
• Handles tickets and channel escalations and assigning them to the relevant stakeholders within SLA.
• Ad-hoc administrative tasks as assigned by team lead.

Next Step

• Prepare your updated resume, click "apply" or send to [email protected]

*Only shortlisted candidates will be contacted.

Furen International School is an international A-level prep school located in Orchard. We are currently looking for a full-time marketing executive to join our team. It would be ideal if you can start immediately or as soon as possible. Minimum qualifications are a Diploma / Degree. Relevant experience is welcomed.

Job scope:

1. Provide agents or parents school tours when required and conduct consultation

2. Host and arrange study tour related work, prepare the invoice, reply any complaints/feedback and so on.

3. Maintains as the point of contact for all agent-related matters such as agent documents, agent application, agent training and slides, agent list

4. Regularly send new school information to agents (including monthly newsletter, solar term charts, agent training invitation forms, etc.)

5. Coordinate update and maintenance of information and content for the school website

6. Responsible for compiling, tracking and reporting the Average Pre-Course Counselling Satisfaction Survey result and reports.

7. Report to Head of Marketing on-site weekly on project/assignment given.

8. Any other tasks assigned by immediate supervisor or management of FIS.

9. Responsible for Agent Training Evaluation Analysis Report

Reporting to the Commercial Director, APAC, your task will be to manage the FreeWheel Marketing initiatives for APAC by liaising and connecting with the different International Marketing and Comms teams internally.

Your responsibilities may span the following areas:

• Brand marketing: under the leadership of the Intl Brand Marketing dept, support the project management of local marketing events (planning, executing, and tracking of marketing KPI’s).
• In coordination with the Intl Sales & Product Marketing team, adapt and maintain sales deck and marketing materials (incl case studies).
• Coordinate and relay regional Comms opportunities with the Intl Comms Dept..

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on the Southeast Asia (SEA) region, including Singapore, Malaysia, the Philippines, and Indonesia. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.
 

Your Mission

As a Growth Marketing Manager for SEA, you will:

1. Drive growth initiatives and strategies across Singapore, Malaysia, the Philippines, and Indonesia, ensuring significant market penetration and user acquisition.

2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.

3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.

4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.

5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.

6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in SEA.

7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.
    

About You

• Experience: You have at least 5 years of marketing experience in the SEA region, with a strong preference for backgrounds in fintech or related industries.

• Localization Expertise: You possess a deep understanding of local nuances across SEA markets and are skilled in tailoring strategies to fit diverse cultural contexts.

• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.

• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.

• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.

• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in SEA, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs after a year with us.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionize the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Senior Consultant, Client Success does at Visa

As a Senior Consultant, Client Success, you will be leading Client Services operational engagements for key regional Merchants. This position requires execution, analytical skills, and client relationship abilities. This role works independently.

In this role, you are expected to:

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key regional Merchants.
• Develop and deliver operational account plans & delivery roadmaps for key regional Merchants, supporting key client objectives and Visa initiatives.
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans, including driving adoption of Value-Added Services.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.
• Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality & revenue.

Why this is important to Visa

• Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity shape how we lead the management of our client through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment