Reporting to the Vice President of Sales – Fairmont & Raffles AEMEA you will be responsible for leading and executing strategic sales initiatives to drive revenue growth, enhance market presence, and increase Fairmont market share. Your exceptional leadership skills, deep industry knowledge, and proven track record in sales management will be instrumental in achieving our sales objectives. This role requires a dynamic and results-oriented professional who can effectively collaborate with cross-functional teams and inspire a high-performing sales force.

Key Responsibilities:

Sales Strategy and Planning:

• Develop and implement comprehensive sales strategies aligned with the Fairmont's & Raffles’ overall goals and objectives.
• Analyse market trends, competitive landscape, and customer needs to identify new business opportunities.
• Set ambitious sales targets, establish performance metrics, and monitor progress towards achieving revenue goals.

Team Leadership and Development:

• Provide strong leadership and guidance to the hotel sales teams, fostering a culture of excellence, accountability, and continuous improvement.
• Assist hotels with:
  • The recruitment, development & motivation of high-performing sales professionals,
  • Ensuring optimal staffing levels
  • Sales skill development
• Implement strategies to enhance individual and team performance.

Business Development:

• Cultivate and maintain strong relationships with key clients, industry influencers, and partners to generate new business leads and strategic partnerships.
• Lead negotiations for major Fairmont opportunities, working closely with legal and finance teams to ensure favourable terms and conditions.
• Stay informed about industry trends, market conditions, and customer preferences to proactively identify business development opportunities.

Sales Operations Management:

• Oversee the development and implementation of effective sales processes, tools, and systems to streamline operations and maximize sales productivity.
• Monitor hotel contracted segment (sales) performance, analyse data, and generate executive summaries for senior management to update on sales effectiveness and identify areas for improvement.
• Collaborate with marketing and revenue management teams to align sales efforts with promotional activities, pricing strategies, and revenue optimization initiatives.

Cross-functional Collaboration:

• Collaborate with other departments, including marketing, operations leadership, finance, and revenue management, to ensure alignment of sales strategies with broader organizational goals.
• Provide input and participate in the development of campaigns, pricing strategies, and product/service enhancements to drive revenue growth.

About Builder.ai

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role

As a Sales Development Representative (SDR) you will have the opportunity to impact the bottom line and create new business opportunities for Builder. You’ll be finding and qualifying high potential leads, and will pass them to the senior sales team to take forward. Your role determines the success and pace of growth of the entire company – developing the pipeline of future paying customers.

Why you should join

This role is perfect for someone who has early experience in driving top of the funnel leads and qualifying opportunities that turn into potential sales.

You'll be responsible for

● Inbound and Outbound lead generation activities to support the sales teams

● Identify target industries and organisations by working closely with the sales & marketing teams

● Gain a deep understanding of these target industries and organisations – what are their challenges and goals?

● Prospect into target organisations using a range of outbound sales tools, campaigns, events and referrals

● Achieve your monthly goal of qualified opportunities for the sales team

● Maintain CRM meticulously and ensure that all information is conveyed to the sales team

● Gain a deep understanding of Builder’s USPs and communicate these effectively

● Create excellent templates for emails and phone calls, and constantly test & iterate to improve them

You’ve 3-5 years of experience in lead generation in the technology space and are consistently in the top quartile of performers.

● Keen interest in a career in a high performing sales culture

● Exceptional communication skills, both on the phone and in writing

● Ability to build rapport with potential customers quickly

● You’re extremely driven, and love hitting targets

● Fantastic organisational and time management skills

● You’re a team player

● Demonstrable commercial experience, particularly in telesales - would be beneficial

And after all of this… You can write your own path at Builder.ai! Whether you would like to be a key player on the SDR team or join our rockstar Sales team… You decide your future, we give you the building blocks to create your journey.

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose:

You are passionate about the beauty industry and want to develop your career in marketing, a strong team player with the ability to work in a fast-paced, dynamic environment. A go getter with a can-do attitude.

Work closely with brand managers and marketing team to plan and drive business objectives, such as profitability, brand ranking and revenue targets. You will be responsible for planning and execution of the integrated marketing calendar, campaigns, launches and events as well as manage and monitor the A&P budget expenses. Potential team-player can look forward to the opportunity to manage a portfolio of brands on his or her own.

Key Responsibilities:

Marketing Operations

• Assist and support the marketing manager and brand manager to plan all brand activities such as: In-store promotions, launches, animations and consumer events to drive brand awareness and retail sales
• Support on event logistics including: sourcing for venue, food & beverage, materials event items, set up, engagement and briefing of all parties involved to drive event to succession
• Support on contractor and agency management including: getting quotations, briefing of agency/contractor/partners on specific brand needs follow up on the execution of the project

Communication, PR & Customer Engagement

• Propose and lead the planning and execution of all communications for marketing and trade activities. (Digital and print)
• Planning of PR events and activities for your brand portfolio with activities such as: press invitation and liaison, RSVP, and event management
• Research and collation of market, competitive and business information and any ad-hoc marketing needs of the team

Administrative and reporting duties

• Support the brand team in animation and monthly reporting duties when needed
• Assist in administrative responsibilities such as invoice processing and sampling/tester management
• Assist in brand visual merchandising needs such as changing of trans and upgrading of counters

• Diploma or Degree holder specializing in Marketing / Mass Communication / Business
• At least 1 years of relevant working experiences in Beauty industry
• Experience in marketing or PR is a plus
• A strong team player with the ability to work in a fast-paced, dynamic environment
• Resourceful, with a positive can-do attitude
• Good communication and interpersonal skills

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

- Prepare proposals and contracts to customers

- Answering incoming phone call and attend to customer queries

- Process enquires and orders via email or phone

- Prepare and follow up on quotations and invoices

- Provide excellence customer services

- Check data accuracy in orders and invoices and process orders in a timely manner

- Liaise with the logistics department to ensure timely deliveries

- Communicate important feedback from customers

- Providing administrative support to other departments

- Performing ad-hoc duties as assigned

Job Requirements
• Driven and possess excellent customer service to interact well with clients
• Knowledge of Microsoft Office is mandatory
• Passionate about F&B industry

• Knowledge of Halal standards and regulations in F&B is an added advantage

• Experience in F&B sales preferred

Working Hours (5.5 days):

- Mondays - Fridays: 9:30am to 6.00pm

- Alternate Saturdays: 9:30am to 1:30pm

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities:

Evaluating and optimizing marketing and pricing strategies.

Analyzing market trends and preparing forecasts.

Generating new business leads.

Increasing brand awareness and market share.

Coordinating marketing strategies with the sales, financial, public relations, and production departments.

Developing and managing the marketing department's budget.

Overseeing branding, advertising, and promotional campaigns.

Managing the marketing department's staff.

Preparing and presenting quarterly and annual reports to senior management.

Promoting our brand at trade shows and major industry-related events.

Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

Bachelor's degree in marketing, finance, business administration, or similar.

A master's degree in a relevant field will be advantageous.

At least two years' experience as a marketing manager.

Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.

Extensive knowledge of marketing strategies, channels, and branding.

Superb leadership, communication, and collaboration abilities.

Exceptional analytical and problem-solving skills.

Strong time management and organizational abilities.

Reporting to the Commercial Director, APAC, your task will be to manage the FreeWheel Marketing initiatives for APAC by liaising and connecting with the different International Marketing and Communications teams internally.

Your responsibilities may span the following areas:

• Brand Marketing: Under the leadership of the International Brand Marketing Department, you will be supporting the project management of local marketing events (planning, executing, and tracking of marketing KPI’s).
• In coordination with the Intl Sales & Product Marketing team, you will help to adapt and maintain sales deck and marketing materials (including case studies).
• Coordinate and relay regional communications opportunities with the International Communications Department.

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 5 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

The job scope of a Sales Support Associate typically includes providing administrative support to the Sales departments.

Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)

• Assist to check and update orders into the system

• Plan and Create Sales quotations / confirmation orders in a timely fashion

• Assist to update keying in of data in the ERP system

• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers • Administrative work to assist the team (Admin)

• Any other duties assigned by the In-Charge

Requirements:

• Min 2 year of experience

• Good Command of MS Word & MS Outlook

• Strong, Good & Strategic Team Player yet able to work Independently

• Good Interpersonal skills

• Highly-Motivated & Experience in F&B Industry would be an advantage

• Ability to start ASAP would be an advantage

Job Responsibilities

• Lead, mentor, and manage the sales team to maximize their potential and performance

• Identify and secure new business opportunities by targeting corporate clients, event organizers, and private individuals

• Develop and implement effective sales strategies to drive business growth and achieve sales targets

• Conduct market research to stay informed about industry trends, competitors, and potential opportunities

• Oversee the preparation and presentation of customized catering proposals and quotations to clients

• Build and maintain strong relationships with existing and prospective clients to understand their catering needs and preferences

• Ensure exceptional customer service before, during, and after events to guarantee client satisfaction and repeat business

• Collaborate with the operations and culinary teams to ensure seamless execution of catering events

• Maintain accurate records of sales activities, client interactions, and progress toward targets providing regular reports to senior management

Requirements

• Proven experience as a Head of Catering Sales, preferably in the catering, hospitality, or F&B industry.

• Knowledge of the Singapore catering market and industry trends is a plus.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strong negotiation and persuasion abilities.

• Ability to work independently and as part of a team.

• Detail-oriented with strong organizational skills.

• Proficiency in Microsoft Office and sales ordering software.

• Degree in Business, Marketing, Hospitality Management, or a related field.

Singaporeans or Singapore Permanent Residents are welcome to apply.

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Roles & Responsibilities

Job Description:

• Manage existing customers and develop new customers, and understand customer’s business status, look for business opportunity and foster good customer relationship for revenue growth and customer retention
• Responsible for the preparation of solution proposals and quotations for customers
• Lead in the company’s marketing efforts
• Collaborate with internal staff for technical sales support
• Other duties as assigned

Job requirements:

· NTC-2 certificate/Diploma/ Business with at least 1 years related experience in service industry.

· Good Communication skills.

· Proficiency in Microsoft Office.

· Aggressive, persistent, proactive and must be a good team player

· Advantage -Chinese speaker - Only local & PR accepted

Job Summary:

The Sales Operations Management Assistant supports the sales operations team by assisting with the coordination, planning and execution of sales activities. This role involves handling administrative tasks, analyzing sales data, preparing reports, and ensuring smooth communication between the sales team and other departments.

Key Responsibilities

1. Administrative Supports:

• Maintain and update sales databases and records.

• Handle correspondence, emails and other communications on behalf of the sales operations team.

2. Sales Data Management:

• Collect, organize, and analyze sales data to support decision-making processes.

• Prepare regular sales reports, dashboards, and presentations for management.

• Ensure data accuracy and integrity within the CRM and other sales systems.

3. Process Improvement:

• Identify areas for improvement in sales processes and workflows.

• Assist in the development and implementation of new ales strategies and procedures.

• Provide training and support to the sales team on new tools and processes.

4. Coordination and Communication:

• Facilitate communication between the sales team and other departments, such as marketing, finance, and customer service.

• Coordinate and manage sales events, trade shows, and promotional activities.

• Support the onboarding process for new sales team members.

5. Customer Relationship Management:

• Assist in Managing customer accounts and relationships.

• Handle customer inquiries and provide timely and accurate information.

• Support the sales team in building and maintaining strong customer relationships.

6. Sales Performance Monitoring:

• Track and analyze key sales performance metrics.

• Provide insights and recommendations to improve sales productivity and effectiveness.

• Monitor sales targets and quotas, assisting the sales team in achieving their goals.

7. Miscellaneous:

• Perform other duties and special projects as assigned by the Operations Manager.

• Stay updated on industry trends and best practices in sales opetations.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 2+ years of expenience in a sale support or administrative role, preferably in sales operations.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong analytical and problem-solving skills.

• Excellent organization and multitasking abilities.

• Effective communication and interpersonal skills.

• Detail-oriented with a high level of accuracy.

• Ability to work independently and as part of a team.

• Able to work retail hours/shifts

The role would support the APAC Franchise Strategy and Brand Marketing Function across the core responsibilities

1. Regional APAC Universal Franchise Strategy and Execution 
2. Regional APAC Universal Theatrical Brand Marketing
3. Regional APAC Symphony  
4. Universal APAC Parks Brand Marketing 

Your responsibilities may span the following areas:

Theatrical Brand Marketing/Park/Symphony

• Support the Parks initiatives in APAC.
• Help with the approval process of various initiatives at the parks – marketing, entertainment, social/digital campaigns.
• Support in preparing movie slate presentations for Television Distribution and Theatrical partners in the region.
• Work closely with Theatrical, Parks, Consumer Products and Television Distribution groups to plan and execute key symphony initiatives.

Franchise Strategy

• Assist regional/local franchise leads on planning and execution of local initiatives, including approval process.
• Build regional social/content calendar working with the global team.
• Assist in live events/digital amplification/gaming ideas needs for the region.

OVERVIEW:

The Sales Exec - Inside Sales, plays a crucial role by managing our existing APAC-based clients in Sportradar’s lower account segment. This starting position requires initial account management experience, superior communication skills, and a results-driven mindset. Responsibilities include renewal discussions, avoiding client churn and identifying up-sell and cross-sell opportunities with our established clients in the APAC Region. 

THE CHALLENGE:

• Efficient account management of ~100 small to medium-sized Sportradar clients
• React on account enquiries in a timely manner and find satisfying solutions aligned with our account segment strategy
• Help building a pipeline by identifying and nurture up-sell and cross-sell opportunities throughout the year
• Decrease the risk of client churn while representing Sportradar’s account growth strategy
• Work with internal Sportradar teams to further develop the commercial approach in this customer segment
• Document all touchpoints and transfer knowledge regarding the account to internal Sportradar team members
• Collaborate closely with other Sportradar team members to ensure alignment and integration of sales strategies, projects and programs for successful implementation and execution.
• Manage the client up to the next account segment.
• Other duties as assigned.

YOUR PROFILE:

• Recently finished Bachelor’s Degree.
• First experience in a sales, account management, partnerships, or business development role welcome
• Love for CRM Systems and structured selling processes
• Quick learner to identify key decision makers and influencing executive-level stakeholders.
• Able to think analytically, navigate sales cycles, and create for the team/yourself pipeline & roadmap to convert opportunities
• Strong organizational, issue resolution, and decision-making skills are required. Superior verbal and written presentation and communication skills.
• Self-motivation and professional discipline with excellent follow-through.
• Polished PowerPoint presentation skills.
• Language Skills for negotiations: English- Spanish is a plus
• Must be able to work well with others as part of a team.

Preferred qualifications:

• Inside Sales or equivalent sales experience in sports media or technology
• Experience working in a global organization.

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries and a  welcoming company culture.

ABOUT THE ROLE

The digital marketing performance manager holds the accountability of the overall account performance and budget utilization for a portfolio of clients and ensures that the team works cohesively in developing, maintaining and optimizing performance marketing channels. Additionally, the mid-tier position is responsible in producing reports and insights along with recommending growth strategies and tactics for internal and external stakeholders. This role requires a people leader with a strong strategic mindset, experience in project management, established communication skills, a deep understanding of digital marketing disciplines (paid and non-paid) and analytical mind.

RESPONSIBILITIES

Management and Growth (40%)

• Frequently monitor performance dashboard and proactively maintain performance and budget pacing
• Measure and report performance of all channels and campaigns, and assess against goals to internal and external stakeholders
• Contribute to the development of media plans and successful performance marketing strategies
• Maintain complete visibility on campaign opportunities and risks
• Provide recommendation on tactical developments and optimisations 
• Hands on campaign executions when required
• Remain constantly updated with company capabilities and service and upgrade knowledge on digital marketing solutions so as to effectively communicate all offerings to the client

Project Management (40%)

• Lead and brief multiple projects relating to marketing campaigns and creative
• Communicate internally and externally on project status
• Ensuring and monitoring satisfactory quality of work
• Manage and oversee the team’s workload and priorities
• Control client delivery to prevent over-servicing
• Delegate, supervise and apply quality control on executional tasks
• Keep up to date with promotional campaigns and proactively manage the execution

Team Management and Development (20%)

• Provide guidance, support, and encouragement to team members to enhance their performance and boost their motivation.
• Coordinate and/or request trainings for the team or team members
• Flag team shortcomings (capacity, capability and/or behaviour) to the management team and contribute in resolving team issues

Qualification and Experience

• At least 3 years of experience in client servicing and team lead capacity working in a Digital Marketing Agency
• At least 1 year of managing multiple marketing projects
• Bachelor’s degree or equivalent experience

Technical and Soft Skills

• Skilled proficiency in directly managing and strategizing for Google Ads and Facebook Ads as a minimum
• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills
• Possess leadership and people development skills

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft 
• Engages proactively within a team environment 
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail 
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes 

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
  

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

• Produce a variety of marketing materials to increase brand visibility and educate institutional clients on Ceffu’s value proposition, including but not limited to blog articles, social media content, sales collateral, swag, webinars, and newsletters.

• Stay on top of the latest industry news and provide consistent updates to our internal stakeholders and external institutional custody audience.

• Monitor and synthesize platform analytics into actionable insights that will drive our overall content strategy.

• Help maintain an active content calendar and provide input in ways we can improve our existing processes.

• Manage our marketing website and existing social media channels, and provide input as needed on other ways to increase our reach online.

• Act as the marketing owner for the Ceffu brand internally, managing internal stakeholders and regular communication.

Are you a social media maven who lives and breathes hashtags, engagement rates, and viral content? We’re looking for a Social Media Content Creator to join our team. If you have a keen eye for detail, a knack for storytelling, and the technical skills to produce engaging content for Social Media, come join us! 

Key Responsibilities:

• Create high-quality photo and video content for our social media platforms (Instagram, Facebook, TikTok, YouTube, and XHS).
• Plan, shoot, and edit engaging content that aligns with our brand identity and marketing goals.
• Design visually appealing graphics for social media posts, stories, and campaigns.
• Collaborate with the team to develop and execute creative social media campaigns.
• Stay up-to-date with social media trends and incorporate innovative ideas into content creation.
• Assist in brainstorming and conceptualizing new content ideas to keep our social media presence fresh and exciting.
• Monitor social media performance metrics and make data-driven adjustments to content strategies.

Requirements:

• Proven experience in photography, videography, and graphic design, with a strong portfolio showcasing your work.
• Proficiency in photo and video editing and design softwares such as Adobe Creative Suite, Capcut, and Canva.
• Solid understanding of social media platforms and their respective content requirements.
• Great storytelling skills and a creative mindset.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong attention to detail and a commitment to producing high-quality content.
• Good communication and collaboration skills to work effectively within a team.
• Familiarity with lighting, composition, and other technical aspects of photography and videography.
• Singaporeans and PRs only.

Bonus Points:

• You are a content creator yourself! 
• Proficient in written Chinese for content creation on the Xiaohongshu (XHS) social platform.
• Familiarity with SEO principles and digital marketing tactics. 
• A sense of humor and a love for all things digital.

If what you are reading interests you, come join our merry band of misfits! Interested candidates should submit their resume and any relevant portfolio work to [email protected].

Your Mission

As a Growth Marketing Manager for Greater China market, you will:

• Develop and execute all user growth strategies for Wise on Chinese social media platforms, including but not limited to WeChat, Xiaohongshu, Douyin, etc.

• Drive growth initiatives and strategies in Greater China, ensuring significant market penetration and user acquisition.

• Lead market collaboration and marketing plans with Wise's Chinese financial partners.

• Formulate and implement growth strategies for Wise's global Chinese user base, exploring new advertising, affiliate, and influencer marketing opportunities.

• Provide Chinese-related marketing advice to other internal channels.

About You

• Familiarity with Chinese social media platforms.

• Data-driven mindset.

• Strong negotiation skills and experience in business development.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.

• Proven track record of executing successful marketing campaigns.

• Strong analytical skills and ability to interpret data to drive decisions.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in Chinese demographics, contributing to our mission of building money without borders.

• Autonomy in your role, with the support of a talented and passionate team.

• Competitive compensation package, including RSUs after a year with us.

• Hybrid working model, allowing for a blend of home and office work.

• Generous self-development budget and comprehensive benefits package.

• The chance to work in a diverse, inclusive, and innovative environment.

Major Responsibilities:

Able to handle On-Site Sales and Retail Operations.

Understand customer needs and provide information required to encourage a purchase.

Consistently promoting and selling company products and services.

Achieve the monthly sales target set by the Company.

Other duties as assigned.

Requirements:

At least 3 year(s) of working experience in the related field

Maintaining a positive attitude and focus on customer satisfaction

Preferably some experience and knowledge in curtains and blinds will be a good advantage (Training will be provided).

Able to use basic computer skills such as Microsoft Word, Excel and Email.

Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Overview:
• Strategically manage and expand major channel partnerships in the Singapore and SEA, driving substantial revenue growth.
• Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.
• Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.
• Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.
• Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.
• Key understanding of the APAC and Singapore in particular Distribution landscape with previous experience working in a tier 2 model.
• Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
• Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.

The Regional Sales Excellence team has the mandate to develop Visa’s strategy to deliver against regional priorities that drive efficiency and effectiveness of Visa’s sales teams. The team has the “A” on delivering Sales 2.0 in the region. Sales 2,0  aims to ensure Visa transforms itself to a best-in-class sales organization and is arguably one of the most immediate of the companies’ key priorities. In addition to delivering on the 5 pillars of Sales 2.0, the team identifies growth areas for the business and drives focused execution of key priorities across a very diverse set of objectives. The team also approaches the business with a start-up mentality in terms of thinking and working differently and how we can improve the way we interact with clients and stakeholders across the business. Trying new ideas is key, working with cross-functional partners to some of these ideas to the fore. Examples include, reforming account planning and sales pipeline management, creating a regional deals repository (AP Deal Hub), starting a new vertical focused partnership team, partnering to bring the Sales Engine to life, designing Bootcamps for the business to test and assess our sales teams, and finally tailoring narratives for our sales teams to use directly with Issuers & merchant partners.

What a Director, Sales Excellence does at Visa:

The Director role in the Sales Excellence team sits within the Presidents Organization, and reports into the Senior Director of AP Sales Excellence. Based ideally at Visa's regional headquarters in Singapore (Robinson Road), the role will work very closely with the rest of the regional team as well as regularly liaise with in-market leads and global counterparts especially the PMO office running Sales 2.0 which is a senior and seasoned team. The role has a strong focus on identifying and executing on Sales 2.0 implementation in the markets, co-leading, monitoring and measuring the effectiveness of each pillar of Sales 2.0, and key work streams based on strategy and project manage the delivery of key initiatives. “Backwards influencing” the global strategy in order to shape Sales 2.0 to AP’s unique needs will be crucial to this role.

This is in addition to coaching & leading a direct report. Core deliverables are as below:

• Own and execute Sales 2.0 strategies in AP with a clear go to market approach across all 5 elements.
• Engage, “influence”, shape the global teams PMO office to ensure an AP flavor and relevance on Sales 2.0
• Accountable , Set, review, and maintain the highest levels of excellence in sales planning and sales operations. Embed tools, process, knowledge, and capability consistently across Asia Pacific that will drive the highest quality of execution and sales discipline
• Deliver methodology and know-how to ensure genuine execution and appropriate governance of sales tools and processes across the business, including testing new ways of working and different approaches to client management
• Consistently deliver excellence in adoption and use of CRM systems & methodologies across the business through consistent training and embedding of skills and tools
• Act as a thought leader and critical business partner to key partners especially the GCM’s and CM’s
• Proven ability to translate complex business needs into innovative data-driven solutions that optimizes client management engagement and streamlined sales operations processes
• Liaise with AP BPO and sales teams on the strategy, execution, and measurement of key strategic objectives.
• Lead by example, setting high standards for the team by setting strategic goals, challenging the status quo and developing diverse talent

Why this is important to Visa

The ideal candidate will form the glue that keeps AP’s strategic priorities aligned globally to Sales 2.0 ethos and ensure smooth Go to market implementation across all markets & functions in AP. Together with the regional and market leads, they will co-own key priorities for the region and ensure focused & consistent execution. In doing so, they will regularly liaise with regional and global leaders to present their work as well as rally executive endorsement for critical deliverables through their periodic reporting.

Projects you will be a part of:

Some of the projects that await the selected candidate are:

• ‘Sales 2.0 implementation and execution
• Drive sales planning, Target setting & training agenda for the region

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Sales Advisor is one of our most important positions, and a great way to start your career with us. Many of our managers started on the sales floor, where it’s all about excellent customer service as we speak from the heart and have a personable way that makes everyone feel welcome. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

Your responsibilities:

The job of an &Other Stories Sales Advisor comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

• Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.
• Awareness of the stores goals and sales figures as well as being familiar with applicable procedures and guidelines
• Actively working with garments – ensuring our high standards are always maintained.
• Knowledge about garments/fabrics and garment care
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales and regular seasonal campaign’s.
• Following our store routines, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues