This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Abacus Capital – Corporate Advisory - Analyst

Abacus Capital runs a Corporate Advisory practice in which the firm advises corporate clients on strategy, capital raising and M&A. The Analyst at Abacus Capital will be expected to participate in the entire lifecycle of the advisory deal process, from origination to execution.

Role and responsibilities:

• Origination, structuring and execution of M&A / Fundraising / Corporate finance deals
• Financial modeling and valuation analysis, using different methods, e.g., DCF, market comps, etc.
• Preparing pitch books, info memos and investor presentation materials for client meetings
• Due diligence & valuation analysis on corporates and assets
• Market, industry and company research and report writing, use of databases, e.g., Bloomberg, CapIQ, etc.
• Good stakeholder management, liaising with different teams, clients, and third-party advisers

Profile Of Ideal Candidate

• Bachelor’s degree in Finance and/or accounting or closely related areas of Business Administration
• Ideally more than 1 year of working experience with M&A experience (i.e. investment bank, Big 4 Corporate Finance/Transaction services) - Compensation for this position will be commensurate with the qualifications, skills, and experience of the selected candidate.
• Excellent interpersonal and communication skills
• Demonstrates problem-solving and organizational skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experienced in assisting with client development
• Analytical and numerate with basic accounting and finance knowledge
• Proficiency with Bloomberg, CapIQ, Excel, PPT and Word

• Global Company
• Regional Exposure

About Our Client

Our client is a reputed French group that has been a committed international player for over 60 years.

Driven by a collective energy, their 8 areas of activity (Food Industry, Agrosupply, Feed Phosphates, Magnesium, Plant Nutrition for the General Public, Packaging, Algology and Renewable Energy) invent sustainable, high added value solutions that serve a shared ambition.

They count 10 000 employees globally and now growing one of their division in Singapore focusing on Magnesium chemicals. They are an expert in the commercialization of magnesium products for the agricultural, industrial and environmental fields.

Job Description

• Develop and expand the business in the SEA region.
• To understand and monitor the market (technical development, competition, potential clients, raw material cost, regulations)
• Maintaining and developing the client portfolio by working closely with your network.
• Negotiating commercial contracts to achieve a successful supply to your customers with optimal results.
• Overseeing the full order and delivery process to create the best service to your customers.
• Professional reporting to management.

The Successful Applicant

• About 3 years of experience in Chemicals Sales, with at least 1 year of regional experience
• Ability to sales technical products
• Willingness to travel to meet customers across SEA
• Good presentation skills and able to manage key stakeholders during negotiation

What's on Offer

This is an opportunity to join a massive group, and to own a region for yourself! You will be given autonomy and will be entitled to commissions.

Job Description & Requirements

GENERAL MISSION

1. Manage sales targets for hotel accommodation
2. Work on existing client data base and source new clients
3. Promote F&B and private events for Restaurant by the pool side
4. Manage and service client bookings and expectations
5. Work with the S&M team to achieve monthly targets for accommodation and F&B revenue
6. Coordinate with hotel operations client requests and follow through.

RESPONSIBILITIES AND MEANS

• The individual person will be responsible for their coordinating duties as well as administrative functions.
• Maintain and ensure the smooth running operation of all his/her accounts within the commercial section in consultation with the Director of Sales on all matters.
• The individual performs his/her duties within the teamwork defined by the group and hotel norms and by internal regulations as specified by the Director of Sales.
• Ensure all emails correspondence for the entire sales team (DOS + Sales Mgr.) are replied to within the same day; i.e. answer all sales emails during times of the sales team away on sales calls.
• Attend to all incoming sales telephone calls and action accordingly.
• Assist in the packing of materials when required, e.g. Hotel brochures, sales kits. Etc.
• Organize regular client visits in accordance to a predetermined plan.
• Organize and assist with Hotel Site Inspections and Entertainment when required.
• Prepare a tentative monthly schedule record all sales and other related activities for the preceding month.
• Assist in drawing up the marketing plan annually with the Director of Sales by providing market, clients and competitors intelligence.
• Assist the Director of Sales & Sales Manager in completing and submitting “M.I.S. Report” to Accor MIS office, relevant Corporate & Travel Agents production reports, analysis reports on a monthly, quarterly and Yearly basis
• Assist the Director of Sales in issuing Corporate Agreements and Travel Agents Contract Rates to be issued in a timely manner and approved by DOS and GM prior.
• Ensure that all feedback from guests are reviewed and investigated with Director of S&M, then follow-up is action taken.
• Provide reports / analysis for sales as requested by the DOSM

Interested applicants are to send their resume to Director of S&M to Mr Ken Leow --- [email protected] and HR --- [email protected]

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Basic salary + Allowance + Incentives!!

Job Description:

• Handle daily warehouse operations such as packing, receiving, loading and unloading of goods
• Ensure goods are correctly prepared for delivery
• Fulfil all assigned deliveries on time, as per schedule
• Upkeep and maintain good housekeeping of the warehouse
• Perform any other duties as and when assigned

Requirement:

• Candidate must possess a valid Class 3 driving license with good driving record
• Requires to handle heavy loads/ items
• Good team player who is able to work independently when required.
• Well-organised and possess a positive, keen to learn attitude.
• Able to multi-task and work well in fast-paced environment.

Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.

Marketing Manager (F&B)

• Basic $4000-$6000 + AWS + VB (Depends on performance and sales)
• 5 Days | Mon-Fri 8:30AM-5:30PM
• Location: Boon Lay

Job Scope

• Evaluate and enhance marketing and pricing strategies.
• Analyze market trends and assess competitors.
• Generate leads for new business opportunities.
• Examine sales of new products.
• Coordinate and propose marketing strategies based on market research and sales trends.
• Develop and oversee the budget of the marketing department.
• Supervise branding, advertising, and promotional campaigns across shopping malls, media, and SNS-related platforms.
• Assist in developing creative briefs and guide creative direction to align with objectives for all advertising and public-facing communications, including print, digital, and video assets.
• Conceptualize and execute multichannel campaigns.
• Assess the effectiveness and impact of ongoing marketing initiatives, promotions, and campaigns through tracking, analysis, and optimization.
• Manage the Loyalty program for campaigns, customer communications, and retention.
• Present concepts and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets.
• Address customer complaints related to promotional campaigns.

Requirements

• Work Experience: Around 10 years or more (8-9 years are welcome)
• Possess the following skills:

1. Know sales the process.
2. Critical thinking and problem-solving skills.
3. Creativity and great writing skills.
4. Great communication skills.
5. Good organization and planning skills.
6. Know technology such as AdWords, InDesign, Illustrator, Photoshop, etc. High skills in Microsoft Office are a must.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Felcia Ang Zhi Yun | EA Personnel No.: R22109905

1055

Team,

Come join the Customer Outcomes Operations team, and work with a talented group of

Sales, Services Delivery, Customer Success and Business Operations Leaders. We are focused on partnering with the Customer Outcomes organization to ensure they have the business processes, technology and analytics capabilities required to deliver amazing customer experiences.

Role

The Business Operations Analyst for the APJ team is a critically important role, enabling Customer Outcomes to work most effectively with its internal and external stakeholders and fulfill their commitments to ServiceNow and its customers. This role will work closely with APAC Business Operations Manager and APAC Customer Outcomes leadership and understand business concepts of Services business and help to build data models using Power BI.

Responsibilities

• Be part of executive analyses, strategies, and deliverables (E.g., QBR)
• Provide visibility and performance tracking to the business by helping to build, maintain and improve our data and reporting foundation solely using Power BI.
• Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
• Ad-hoc work as required by Area leaders or APJ leadership

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Ensure customer queries are answered and/or resolved in a timely manner
  • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
  • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floor plan queries
  • Prioritizing tasks and eye for details
  • Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
  • Perform Salesforce (CRM) reporting and ad-hoc reports as requested
  • Where relevant manage integration of International Joint Venture reports
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns
  • Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing

• • Perform additional responsibilities as assigned by Event Director and Head of Sales