• The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR Team, Management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Build and maintain good and close working relationships with partner companies, client companies, institutions, and government bodies in representation of company in manpower and related collaborations.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Maintains complete, up-to-date and timely relevant reports for both internal and external stakeholders.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other appropriate duties and responsibilities as assigned.

Job Requirements

• Degree in human resource or related discipline.
• At least 5 years of general human resource management experience.
• Strong communications, writing and interpersonal skills.
• Good analytical skills and meticulous in nature.
• Able to multi-task and work under pressure.
• An analytical, hands-on team player with positive and mature thinking.

Roles & Responsibilities:

· Supervision of work carried out on vessel / on-site.

· Liaise with vessel superintendent.

· Work plan procedures / risk assessment.

· Manpower management.

· Conduct vessel inspections for ship managers.

· Hold safety meetings with ship managers.

Requirement:

· At least Degree in Business, Cost Management, Engineering, or a related field.

· 2+ years of experience in business development or sales, ideally within the marine engineering or maritime industry is preferable.

· Proficient in Microsoft Office applications.

· Strong verbal and written English communication skills.

· Good interpersonal and communication skills.

ADDITIONAL INFORMATION:

· This is a full-time position.

· Working day: 5 days (Monday to Friday), 8.00am to 5.15pm

· Salary will commensurate according to experience & qualifications.

1. Looking for a skillful candidate
2. Candidate must work in contruction civil structure more than 5 years & obove
3. Negotiation & discussion with supplier & clients
4. Candidate must able to draft, read a drawing, calculte the material cost for each project tender
5. Knowlege of material type & its property from each supplier
6. Knowledge of BCA's requirement
7. Able to work under pressure & fast pace working environment

Job Duties

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Requirements

• At least a Bachelor’s degree in any of these faculties: o Computer Science o Information Technology o Programming & Systems Analysis o Science (Computer Studies)
• Minimum total three years’ work experience in at least one of these job titles: Digital product manager.

Are you passionate about educational course consultation and eager to develop strategies that drive growth and revenue for Swimwerks Academy?

SWIMWERKS ACADEMY is expanding! We're scouting for talented individuals to join our growing team, specializing in Learn to Swim Programs for children and Professional Courses for adults.

SWIMWERKS ACADEMY IS LOOKING FOR goal-oriented, career-driven individuals who are results-focused team players.

Responsibilities:

• The candidate shall drive the entire B2C / B2B sales process from leads generation to customer engagement, qualifying, consultation, closure, and after sales
• Follow up with leads / sales opportunities closely and close the deals effectively
• Network, build, maintain relationship with customers and prospects
• Work closely with all parties in ensuring successful outcomes for the delivery of Instructors
• Resolve customers’ feedback, enquiries, and provide solutions
• Preparing tender documents, submission of tender & negotiating contracts
• Identifying new business opportunities
• Develop strategies, Implement innovative ideas, fostering partnerships and outreach efforts to drive growth & revenue for the company
• Apply your analytical skills in research and lead generation to support business development, proposal creation, and initiatives aligning with Swimwerks Academy's growth objectives
• Any other administrative duties assigned by the company

Requirements:

• Diploma / Degree in business or any relevant field
• 1-2 years of experience in sales is preferred
• Confident & fearless mentality
• Have the Hunter & Farmer attributes in you
• Have the business sense in you (Quickness in understanding & dealing with a business situation)
• Good interpersonal and communication skills
• Self-motivated and goal-oriented, desire to deliver results
• Ability to multi-task in a fast-paced environment
• Meticulous, organized, and keen eye for details
• Knowledge of MS Office software

Responsibilities:

• Manage the Customer Excellence and Sales Team
• Identify and prospect potential clients, understanding their needs and offering tailored solutions.
• Build and nurture strong relationships with clients, providing excellent customer service.
• Present and negotiate proposals, closing deals effectively.
• Collaborate with cross-functional teams to ensure customer satisfaction and successful project implementation
• Stay up-to-date with industry trends and continuously improve sales techniques.
• Provide exceptional customer service from enquiries, delivery to post sales feedbacks & follow up
• Prepare quotations & invoices for customers
• Managing key accounts and corporate portfolio
• Keep track & follow up with customers on outstanding payments
• Prepare weekly sales reports to be submitted timely to management
• Any other taskings assigned by the Management

Requirements:

• Passionate in providing Exceptional Service
• Independent, hardworking & highly responsible individual with a great sense of urgency
• Extremely passionate & highly driven with strong ability to self motivate
• Able to commmuniate well with people from all walks of life

Baker's Brew is a leading player in the confectionary F&B industry, dedicated to delivering exceptional products and experiences to our customers.

We are seeking a motivated and results-driven Corporate Sales Executive to join our sales team. The ideal candidate will be responsible for managing corporate accounts, prospecting new business opportunities, and ensuring an outstanding customer experience at every touchpoint. This role is ideal for someone who is skilled in building client relationships, thrives in a fast-paced environment, and is passionate about contributing to business growth.

Key Responsibilities:

- Account Management: Manage and nurture relationships with existing corporate clients, ensuring their satisfaction and loyalty. Act as the main point of contact for all client inquiries, orders, and escalations.

- Prospecting & New Sales Development: Identify and engage potential clients through research, networking, and outreach. Develop strategies to introduce our products to new customers and secure sales contracts.

- Customer Excellence: Provide exceptional service by understanding and meeting client needs, resolving issues quickly, and maintaining a high level of responsiveness.

- Sales Strategy Execution: Collaborate with the sales team to develop and execute strategic sales plans that align with company goals. Work towards achieving monthly and quarterly sales targets.

- Market & Competitor Analysis: Stay up-to-date with industry trends, competitor activities, and market conditions to inform and adapt sales strategies.

- Reporting & Documentation: Maintain accurate records of sales activities, customer interactions, and account details in CRM systems. Prepare regular reports on account performance, sales metrics, and client feedback.

Qualifications:

- Proven experience in B2B sales, account management, or a related role, preferably in the F&B or retail industry.

- Strong communication, negotiation, and interpersonal skills.

- Customer-oriented mindset with a passion for delivering excellent service.

- Ability to work independently, manage multiple accounts, and prioritize tasks effectively.

- Familiarity with CRM software and sales tools is a plus.

- Bachelor’s degree in Business, Marketing, or a related field preferred.

What We Offer:

- Competitive salary with performance-based incentives

- Comprehensive benefits package, including health insurance

- Opportunities for professional development and career growth

- A positive and collaborative work environment

Job Description

• Answering of calls, attend to customers enquiries.
• Receiving and processing purchase orders.
• Issuing sales transaction invoices.
• Verifying orders, including customers’ personal information and payment details.
• Maintaining and updating sales and customer records.
• Prepare and print product labelling.
• Manage inventory control.
• Perform other ad-hoc duties as assigned by team lead.

Job Requirement

• Possess at least O Level.
• Minimum 1-3 years working experience in related field.
• Familiar with Microsoft Word, Excel & Google tools.
• Able to work independently, as well as a team player.
• On job training for some online or offline system.
• Working hours: 10:00 to 19:00.
• Working day pattern: 6 days per week, rest on Saturday.
• Location: Senoko area, few bus stops away from Woodlands North MRT Station (TE1).

Note: We offer lunch meal.

If interested, please send your resume to WhatsApp @ +65 9112 1178

Business Developers are responsible for developing and maintaining relationships with other companies. Examples of Business Developer duties and responsibilities include:

• Identify and research potential clients
• Develop and maintain client relationships
• Coordinate with sales teams to develop mutually beneficial proposals
• Negotiate contract terms with clients and communicate with stakeholders
• Monitor project teams to ensure contracts are executed as agreed
• Gather useful information from customer and competitor data
• Make and give presentations to prospective clients and internal executives
• Create and implement processes and policies to support the overall business
• Track, identify and add qualified prospects to sales pipeline
• Develop and manage strategic partnerships to grow business
• Track and report on the status of proposal components
• Conduct ongoing market research
• Work with the pricing department to create rate proposals
• Drive the end-to-end sales process
• Prepare and submit sales contracts

Moss & Lupine Pte Ltd is seeking a dynamic and driven Sales & Business Development professional to join our team. In this full-time role, who can contribute positively to promote our brand and to generate sales via our e-commerce site. Directly responsible for selling jewelry products to customers, typically working on the sales floor or with clients. You will be responsible for identifying and securing new business opportunities across the Singapore.

Key Responsibilities:

1. Customer Interaction: Engaging with customers to understand their needs, presenting products, and closing sales.
2. Product Knowledge: Providing detailed information about jewelry, such as materials, gemstones, and design.
3. Sales Targets: Actively working to meet or exceed individual sales quotas.
4. Customer Service: Handling inquiries, processing transactions, and offering after-sales support.
5. Promotions and Marketing: Assisting in-store promotions, events, and merchandising efforts.
6. Inventory: The main person to in charge of the inventory.
7. Order & Packing & Shipment: In charge of packing arrange delivery to customer.

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
• Strong problem-solving and negotiation skills
• Ability to work independently and as part of a team
• Familiarity with the local market and industry trends
• Relevant degree or certification in sales, marketing, or a related field

About us

Moss & Lupine is a new demi fine jewellery company and leading provider of high-quality products and services to customers. With a focus on customer satisfaction and innovation, we have established a strong reputation in the industry and are poised for continued growth. Join our team and be a part of our exciting journey!

Apply now for this exciting opportunity!

This position reports to the director. DK Design Works Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Develop comprehensive project plans, including scope, timelines, budgets, and resource allocation, ensuring alignment with client expectations and design specifications.

2. Ensure seamless project execution. Monitor daily tasks and responsibilities.

3. Serve as the main point of contact for clients, providing regular updates on project status, addressing concerns, and managing expectations.

4. Track project budgets, manage costs, and ensure projects are completed within the allocated budget. Proactively address any financial risks or overruns.

5. Identify potential risks and issues early in the project lifecycle, developing contingency plans to mitigate them. Proactively resolve project challenges.

6. Ensure all work meets or exceeds client expectations and adheres to quality standards and industry regulations.

7. Select, negotiate with, and manage external vendors and contractors, ensuring they meet project timelines and quality standards.

Technical Skills & Competencies:

1. Project Planning & Management Skills to have the ability to create detailed project plans, schedules, and timelines.

2. Budgeting & Financial Management Skills to have the ability to track and manage project budgets, ensuring costs are controlled.

3. Risk Management Skills to be proactive in identifying and addressing risks before they impact project timelines or costs.

4. Vendor & Contractor Negotiation Skills to have the ability to secure competitive pricing and ensure timely delivery from external parties.

5. Time Management & Prioritization Skills to keep multiple projects on track by effectively managing resources and deadlines.

6. Quality Control & Assurance Skills to maintain high-quality work throughout the project lifecycle.

Duration: 6 Months Programme

As FE CPIE (Central Product Integration Engineering) HBM (High Bandwidth Memory) PI Senior Manager at Micron Technology, Inc.

You will be responsible for providing leadership to the global Micron network to drive leading edge HBM Product yield, quality improvement, new product introduction (NPI) through technical expertise, business process management and project execution, collaborating with Japan, Taiwan, Singapore and US team, driving product maturity within a defined schedule while maintaining the highest standards of quality.

Responsibilities and Tasks

STRATEGIC LEADERSHIP

• Work with FAB to drive for best-in-class (BIC) Yield ramping.
• Work with key business partners to develop strategic Process Integration tools, systems, methodologies, capabilities and roadmaps. Ensure such support and roadmaps meet business expectations to enable achievement of strategic objectives and Micron’s business plan.
• Create an environment with your group that encourages innovation and technical leadership.

TACTICAL LEADERSHIP

• Conduct ongoing metrics reviews of critical group deliverables to business. Ensure work reviews are conducted on all programs, projects and critical activities to ensure achievement of committed performance. Establish structure for subordinate manager to conduct such reviews within their teams. Ensure such reviews are aligned and effective.
• Provide direct leadership on most critical group deliverables and escalated performance items to ensure barriers are removed and correct resources are applied. Ensure timely and transparent communication with business partners if performance issues will risk business objectives.
• Provide periodical one-on-one sessions to review progress to the Work Plan and adjust training and performance goals.

PERFORMANCE MANAGEMENT

• Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.
• Partner with Team Members on establishing aggressive but achievable goals. Maintain a balance between task-related goals versus results-driven goals.
• Drive accountability through clear communication, informal feedback, effective project management, and appropriate usage of metrics.

COMMUNICATION

• Provide regular and structured communications to your team, including progress toward strategic objectives, Operations goals, priority projects, and company status. Ensure Team Members are well-engaged and motivated to achieve group and company objectives. Ensure subordinate managers communicate consistently and in alignment with your regular communications.
• Ensure structured communications with Team Members provide proper motivation and optimism toward achieving Process Integration Engineering vision and mission.
• Develop external relationships to achieve new ideas and procedures to keep pace with industry standards and methods.

TRAINING AND CAREER DEVELOPMENT

• Ensure the group’s training roadmap is maintained. Focus on developing leading-edge skills and preventing isolated skill sets that risk business continuity.
• Ensure leaders set specific training plans, performance goals and development activities for their Team Members.
• Develop potential successors within your group and coach/mentor to develop skills.

Experience

Required at least 2 years experience as PI/YE managers

Travel Required: Yes. Willing to travel as needed to support department goals

Travel Frequency: 20-50%.

• Drive profitable growth and business development through handphone accessories wolesale market.
• Expand client relationships.
• Identify and establish new products, services, or market segments.
• Ensure that risks are evaluated and underwritten per company Risk Management and Reinsurance standards.
• Meet premium growth and profit objectives.
• Develop a balanced portfolio from handphone shops.
• Offer guidance and training to team members, supporting their growth and team-building activities.

Requirements

• Minimum Certificate in Handphone accessories market.
• Operational experience in sales and servicing of business through handphone shops.
• Expertise in business development and building strong relationships.
• Ability to guide and lead staff
• Portfolio Management
• Knowledge of Underwriting and Singapore Handpone accecorries market

Responsibilities:

• Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Global Procurement team is an integral engine to Micron’s growth, delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities, risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members – our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Micron’s Global Procurement team is the preferred destination to unleash your talent!

As a INDIRECT REGIONAL SUPPLIER MANAGER, you will be responsible for developing a category strategy for managed categories, validating strategies with Global and Regional Category Managers/s and the respective internal partners and stakeholders. You will be conducting strategic sourcing initiatives, plan and execute negotiations using supplier and industry analysis, benchmark and cost management. Through management of the category strategy, you will also be building trusted partnerships with internal stakeholders, driving best-in-class, cost, supply and resilience.

Key Responsibilities

• Category Management & Strategic Sourcing
• Implement processes to monitor stakeholder satisfaction with key suppliers.
• Analyze sourcing trends and make recommendations for assigned categories.
• Participate in supplier segmentation and strategic goal-setting.
• Develop category strategies for managed categories and validate strategies with Global and Regional Category Managers/s and internal partners.
• Cost Management & Analysis
• Identify and evaluate category-specific savings/revenue levers
• Drive category savings/revenue and scorecard metric targets
• Provide market intelligence and category price trends to relevant internal stakeholders
• Utilize should-cost models for assigned categories that are benchmarked and relevant to the global marketplace
• Negotiation
• Lead or participate in negotiations for contract extensions and renewals, renegotiation of prices, transfers, etc
• Lead sourcing events/RFQ process into bundled negotiation
• Incorporate savings targets and contract requirements into negotiations
• Develop a contract strategy for suppliers in assigned categories and create, negotiate, monitor and enforce contracted terms and conditions
• Conduct strategic sourcing initiatives, negotiations, and cost management using supplier and industry analysis.
• Business Partnering
• Collaborate with Stakeholders to Deliver Strategic Solutions
• Develop and maintain expertise in the assigned spend categories through relationships with key stakeholders
• Drive customer-centric approach to solving issues and representing Procurement
• Develop and maintain collaborative partnerships to enhance cost-effectiveness, supply chain efficiency, and resilience.

• Requirements
• Minimum 3 years of experience in Engineering, Supply chain management
• A relevant Bachelor's degree or equivalent experience.
• Proven experience in category management and strategic sourcing.
• Strong negotiating and analytical skills.
• Strong communication skills and ability to effectively manage relationships with various individuals involved.

• Planning and scheduling of projects
• To manage M&E construction projects and to monitor the projects are carried out with respect to the target schedule
• To handle design for Electrical and ELV works and to ensure clients' requirements are met
• To attend project meeting and to coordinate with clients, consultants, main contractors and sub contractors
• Preparation of Progress Claim, Materials Submission, Risk Assessment, Progress Report, Shop Drawings & As Built Drawings for projects
• To forecast and anticipate possible issue for projects and to eliminate potential risks

Job Description

• Develop & Monitor KPI progress
• Monitor daily / weekly sales targets & ensure that individual, team & department sales targets are met
• Perform product sales presentation/training to customers and address any technical enquiries on existing and new product applications
• Develop and drive new products business. Implement appropriate strategies to increase and identify new market segments and sales channels
• Establish rapport, build relationships and constant liaison with customers on future projects
• Collaborate with internal team to plan, achieve annual sales budgets and address customer service issues
• Inventory planning and management of assigned products
• Train, motivate & supervise Business Unit Managers (GP, NH, RT)
• Support Sales Managers on any required escalation
• Support any other projects/task assigned by Supervisor

Requirements

• Diploma/Degree in Sales & Marketing, Business or related discipline
• Minimum 3 to 5 years of sales experience, with at least 3 years in the sale of medical supplies
• Wide network of customers in the medical supplies community
• Ability to work under pressure and yet provide excellent customer service
• Proven leadership ability to lead a diverse sales team to achieve sales targets
• Good Communication Skills, both written & spoken
• Highly Motivated & Self-Starter
• Empower employees to enable them to function optimally
• Champion change and innovation

Staff Benefits

• Competitive remuneration packages
• Staff discount purchase on medical items & devices
• 14 days annual leave
• 5 days work week unless stated
• Outpatient Medical coverage
• Dental coverage
• Group hospitalization & surgical insurance coverage
• Long service awards
• Many more…

Only shortlisted candidate will be contacted

1. Conducting market research to identify selling possibilities and evaluate customer needs

2. Actively seeking out new sales opportunities through cold calling, networking and social media

3. Setting up meetings with potential clients and listening to their wishes and concerns

4. Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

5. Reaching out to potential customers to demonstrate our services and products through email and phone

We are looking for a proactive Customer Service and Sales Executive to join our team. In this role, you will provide top-notch customer support, manage the sales order process, and contribute to a seamless customer journey. This is an ideal position for someone who enjoys engaging with customers, handling sales inquiries, and ensuring that every order is processed with accuracy and care.

Key Responsibilities:

• Customer Support: Act as the primary point of contact for customers, handling inquiries, providing product information, and addressing any service issues promptly to ensure customer satisfaction.
• Order Processing: Manage the end-to-end sales order process, from order placement through fulfillment. Ensure accuracy and timeliness in processing all orders to meet delivery timelines.
• Sales Coordination: Support the sales team by assisting with account management, follow-ups, and ensuring customer needs are met throughout the sales journey.
• Customer Excellence: Deliver exceptional service by understanding customer needs, resolving issues effectively, and maintaining positive client relationships.
• Sales Administration: Maintain accurate records of customer interactions, sales orders, and any required documentation. Update CRM systems and prepare regular reports as needed.
• Cross-Functional Collaboration: Work closely with the logistics and production teams to coordinate order fulfillment and resolve any delays or issues that may arise.

Qualifications:

• Previous experience in customer service, sales support, or order processing, preferably in the F&B or retail sector.
• Strong communication and interpersonal skills with a customer-first mindset.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency with CRM software and order management systems is an advantage.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• A team player who is reliable and proactive in managing customer interactions.

What We Offer:

• Competitive salary with opportunities for performance bonuses
• Comprehensive benefits, including health insurance
• A supportive and dynamic team environment
• Opportunities for career growth and skill development

1. Conducting market research to identify selling possibilities and evaluate customer needs

2. Actively seeking out new sales opportunities through cold calling, networking and social media

3. Setting up meetings with potential clients and listening to their wishes and concerns

4. Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

5. Reaching out to potential customers to demonstrate our services and products through email and phone

1. Conducting market research to identify selling possibilities and evaluate customer needs

2. Actively seeking out new sales opportunities through cold calling, networking and social media

3. Setting up meetings with potential clients and listening to their wishes and concerns

4. Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

5. Reaching out to potential customers to demonstrate our services and products through email and phone

Responsibilities:

• Generate leads and prospect potential clients through various channels, including cold calling, networking, and referrals.
• Identify and pursue new business opportunities.
• Build and maintain relationships with clients and provide exceptional customer service.
• Negotiate contracts and pricing with clients.
• Collaborate with the event planning and catering teams to ensure client needs are met.
• Achieve sales targets and performance metrics.
• Provide regular sales reports to the Sales Manager.
• Stay up-to-date on industry trends and competition.
• Attend industry events and networking opportunities to promote the company.

Experience:

Minimum 1 to 2 years’ experience in a Sales function, preferably in a food-related environment.

Education:

Diploma or Degree in Marketing, Communications or Business.

Responsibilities:

• Generate leads and prospect potential clients through various channels, including cold calling, networking, and referrals.
• Identify and pursue new business opportunities.
• Build and maintain relationships with clients and provide exceptional customer service.
• Negotiate contracts and pricing with clients.
• Collaborate with the event planning and catering teams to ensure client needs are met.
• Achieve sales targets and performance metrics.
• Provide regular sales reports to the Sales Manager.
• Stay up-to-date on industry trends and competition.
• Attend industry events and networking opportunities to promote the company.

Minimum 1 to 2 years’ experience in a Sales function, preferably in a food-related environment.

Job Description

Leadership and Management:

• Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently.
• Oversee the day-to-day operations of the service department
• Responsible for managing and sourcing maintenance contracts.
• Responsible for preparing and submitting tenders and quotations for maintenance services and related works.
• Assess maintenance sites for additional work beyond the scope of the existing contract. Coordinate with supervisors and engineers to identify these needs, propose them to clients, and provide quotations for the additional services.

Customer Relationship Management:

• Primary point of contact for clients.
• Responsible in follow-up with clients on maintenance works.
• Gather and share feedback from clients with relevant personnel.
• Ensure prompt attendance to clients’ feedback.
• Coordinating with other departments, resolving customer complaints, and implementing process improvements.

Resource Allocation:

• Responsible for allocating resources, including personnel, equipment, and materials, to ensure that service calls are handled promptly and effectively.

Budgeting and Financial Management:

• Develop and manage budgets for service operations. Monitor expenses, control costs, and seek ways to improve profitability while maintaining high-quality service.

Quality Assurance:

• Establish and enforce quality standards for service delivery. Monitor performance metrics, conduct audits, and implement corrective actions as needed to ensure consistent quality.

Training and Development:

• Oversee the training and development of service personnel.
• Identify training needs, provide ongoing education, and promote a culture of continuous improvement.

Regulatory Compliance:

• Ensure that service operations comply with relevant regulations, codes, and standards. Stay informed about industry best practices and legal requirements to mitigate risks and ensure safety and compliance.

Requirements

• Technical knowledge and at least 10 years of experience in the air-conditioning and mechanical ventilation (ACMV) field.
• Experience in service management or related roles.
• Diploma/ Degree in Mechanical Engineering/ Electrical Electronics Engineering or BCA approved certification.
• Analytical and good troubleshooting skills.
• Strong leadership and managerial skills.
• Problem-solving and decision-making skills.
• Customer service-oriented mindset.
• Able to work independently and in a team.
• Willing to learn.
• Resourceful, initiative, driven, and pro-active.
• Ability to multitask and prioritize work.
• Confident, positive mindset, honest, has integrity and good work ethics.
• Able to converse, read and write in English.
• Excellent communication and interpersonal skills.
• Basic computer literacy skills.

Roles & Responsibilities

General Managers/Director play a key supervisory role in the food factory and service industry, providing leadership and decision-making for factory and outlets. Job duties include: • Leadership to guide and inspire the staff • Understanding of how the factory food operation and service industry works • Strong organizational skills to keep things running smoothly • Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers • Financial knowledge to manage the budget effectively and keep the factory and outlets profitable • Analytical skills to interpret reports and make data-driven decisions • Customer service and interpersonal skills to create positive relationships

Strategic Leadership & Planning

• Develop and Implement Strategy: Define the overall strategic direction for the department or business unit, aligning it with the company’s objectives and long-term vision.

• Goal Setting: Set short-term and long-term goals and performance targets for the team, ensuring alignment with broader business goals.

• Innovation & Market Insight: Monitor market trends, industry best practices, and competitor activity, identifying opportunities for innovation or growth.

Decision-Making & Problem Solving

• High-Level Decision Making: Make strategic decisions regarding staffing, resource allocation, budgeting, and other critical areas of the business.

• Crisis Management: Respond to and resolve operational issues, crises, or customer complaints effectively and promptly.

• Change Management: Lead the organization through change initiatives such as restructuring, new technology implementation, or process redesign.

Continuous Improvement & Innovation

• Process Optimization: Identify inefficiencies and recommend or implement improvements to enhance productivity, reduce costs, and increase quality.

• Technology Integration: Explore the use of technology and automation to improve business processes and service delivery.

• Performance Metrics: Establish KPIs (Key Performance Indicators) to evaluate business success and implement corrective actions where necessary.

Key Performance Indicators (KPIs) for a GM/Director:

• Revenue Growth: Achievement of revenue targets and growth over time.

• Profit Margins: Maintaining or improving profitability.

• Operational Efficiency: Successful cost reduction, time savings, or productivity improvement initiatives.

• Customer Satisfaction: High ratings or scores in customer feedback and satisfaction surveys.

• Employee Engagement: High employee retention and satisfaction rates.

Education & Experience:

• Education: Diploma or A bachelor’s degree in business, management, or a related field is typically required.

• Experience: Significant experience in management or leadership roles, often 10-15 years or more, depending on the scope and scale of the organization.

This position reports to the director. DK Design Works Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Conducting in-depth market research to identify new business opportunities and target market segments.

2. Develop strategies to generate and nurture leads through various channels including networking, events, referrals, digital marketing, and cold outreach.

3. Build and maintain strong relationships with existing and prospective clients, ensuring high levels of customer satisfaction and long-term engagement.

4. Prepare and present compelling sales pitches, proposals, and quotations tailored to client needs. Negotiate contracts and close deals efficiently.

5. Ensure client requirements are clearly communicated and integrated into the design solutions.

6.Identify and establish partnerships with complementary businesses such as architects, contractors, and suppliers to enhance service offerings and expand the client base.

7. Develop annual budgets, set revenue targets, and track performance metrics against business development goals.

Technical Skills & Competencies:

1. Market Research & Analytics Skills to have the ability to translate research into actionable business strategies.

2. Sales & Negotiation Skills to have strong communication, persuasion, and relationship-building skills.

3. Client Management Skills to have the ability to manage multiple client accounts while delivering high-quality service.

4. Project Management Understanding Skills to coordinate efficiently with design teams for project alignment.

5. Digital Marketing Acumen Skills to have the ability to drive lead generation through online platforms.

6. Financial Acumen Skills to ensure accurate financial planning and performance tracking.

7. Networking & Relationship Building Skills to build long-lasting professional relationships and partnerships.

Duration: 6 Months Programme