Sales Manager Responsibilities

· Develop and implement sales strategies to achieve sales targets

· Identify and cultivate new business opportunities through prospecting, networking, and lead generation.

· Conduct market research to stay updated on industry trends, customer needs, and competitor activities.

· Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

· Mentor and train junior sales team members, providing guidance, support, and motivation.

· Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

· Present sales, revenue and expenses reports and realistic forecasts to the management team

· Continuously seek opportunities for process improvement and implement sales best practices.

· Perform any other duties assigned by the director.

Sales Manager Requirements and skills

· BS/MS degree in business administration or a related field

· Successful previous experience as a sales representative or sales manager

· Able to communicate, present and influence credibly and effectively at all levels of the organization

· Strong business sense and industry expertise

· Able to handle pressure and productive

· The ability to understand and follow company policies and procedures.

· Availability to work within opening hours (e.g. evenings, holidays, weekends)

Are you passionate about sales and customer service? We have an exciting opportunity for a Sales Associate in a professional cleaning service company serving over thousand of customers.

Job Description:

As a Sales Associate, your key responsibilities will include:

• Inbound & Outbound Calls: Engage with potential clients, handle incoming inquiries, and proactively reach out to prospects to offer cleaning solutions that meet their needs.

• Email Correspondence: Address client queries via email, provide tailored quotations, and follow up on communications to ensure customer satisfaction.

• Prospecting New Clients: Identify and engage high-potential clients in both B2B and B2C segments, focusing on expanding the client base and driving sales growth.

• Customer Relationship Management: Build and nurture relationships with existing clients to foster long-term partnerships and ensure repeat business.

What We’re Looking For:

• A Diploma or equivalent qualification.

• A results-oriented mindset with a passion for exceeding targets.

• Strong communication skills in English, both spoken and written.

• Sales experience is a plus, though we value motivation, enthusiasm, and a willingness to learn.

• Strong organizational skills and the ability to thrive in a fast-paced environment.

What’s In It For You?

• Base Salary plus uncapped commission!

• Dynamic Work Environment: Enjoy a role that offers variety, challenges, and the chance to make an impact in a thriving industry!

Overseeing sales, promotions and campaigns

Planning and directing the hiring and training of new Sales Representatives

Directing and coordinating all sales activities.

Preparing sales budgets and projections.

Tracking and analysing sales statistics based on key quantitative metrics

Handling and resolving customer complaints regarding a product or service

Advising representative on policies and Standard Operating Procedures (SOPs)

Requirement

• At least 2 years supervisory/managerial capacity
• Ability to work well with people of all levels within the organization
• High degree of professionalism and good business etiquette
• Detail -oriented
• Flexible
• Goal-oriented
• Proficient in Microsoft Office
• Communication Skills
• Negotiation Skills
• Presentation Skills
• Planning and Organizing Skills

Our Company

Sentin Marketing is a leading outsourced sales and marketing agency focused on driving impactful results through face-to-face campaigns. We empower individuals with hands-on experience, one-on-one mentorship, and opportunities for personal and professional growth. Our dynamic work culture fosters creativity, collaboration, and success for every team member.

Position Overview

As a Sales Representative, you’ll play a vital role in representing brands, engaging directly with customers, and driving sales through effective communication and rapport-building. This entry-level role is perfect for individuals eager to learn, grow, and thrive in a fast-paced, target-driven environment.

Key Responsibilities:

• Customer Engagement: Interact with potential customers face-to-face at events, roadshows, or designated locations to promote products or services.
• Sales Conversion: Deliver compelling product pitches to convert interest into sales while meeting daily and weekly targets.
• Product Knowledge: Maintain a deep understanding of the products and services being promoted to answer questions confidently and accurately.
• Team Collaboration: Work closely with team members to share best practices, refine sales strategies, and contribute to campaign success.
• Performance Tracking: Monitor individual sales performance and provide feedback to optimize results.
• Adaptability: Be flexible and ready to support various campaigns across industries when required.

Who We’re Looking For:

• Strong Communicator: Excellent verbal and interpersonal skills.
• Goal-Oriented: Driven to meet and exceed sales targets with a positive attitude.
• Outgoing Personality: Enjoys interacting with people and building relationships.
• Adaptable Learner: Open to new challenges and eager to develop new skills.
• Team Player: Collaborative mindset with a willingness to support teammates.

Why Us?

• Comprehensive Training: Gain hands-on experience with mentorship from seasoned professionals.
• Dynamic Environment: Be part of a supportive and energetic team that values growth and innovation.
• Career Growth: Clear advancement paths for high performers, with opportunities to take on leadership roles.
• Diverse Campaigns: Work across various industries, building versatile skills.
• Incentives & Rewards: Competitive performance-based rewards to celebrate your success.

Your Journey Starts Here!

If you’re ready to kickstart your career in sales and marketing with a team that values your growth and success, we’d love to hear from you! Apply today to join Sentin Marketing as a Sales Representative and take the first step toward a rewarding and dynamic career.

JOB RESPONSIBILITIES

- Maintain existing customers relationship and develop new customers.

- Prepare sales quotations, proposals for projects.

- Generate new leads and build up customer database and foster a strong partnership with clients.

- Approaching new customers on telemarketing / supporting the marketing department to development social media campaigns to draw fresh opportunities.

- Drive company growth and achieve company goal.

- Provide support to pre-sales and post-sales activities.

REQUIREMENT

- Diploma in sales and marketing field or equivalent.

- Competent working knowledge in Microsoft office and ability to interpret CAD drawings, schematics on AV systems including ELV line diagrams.

- Strong sense of teamwork and service orientation

- Excellent time management skills and ability to prioritize work

- Self-driven individual and able to work independently with minimal supervision

- Excellent verbal and written communication skills in English and Chinese (as this role works closely with stakeholders in China)

- Experience in AV industry, especially LED videowall technology will be highly advantageous.

- Package includes basic + commission

Duties and Responsibilities:

• Promote and sell travel packages, including accommodations, flights and tours.
• Assist clients in planning and booking travel itineraries.
• Provide exceptional customer service and support throughout the booking process.
• Achieve and exceed sales targets.
• Maintain knowledge of travel products, services and market trends.
• Build and maintain relationships with clients and travel partners.
• Resolve any issues or concerns that may arise during the travel planning process.
• Collaborate with the marketing team to create sales strategies and promotional activities.

Requirements:

• Bachelor's degree in Sales, Marketing, Tourism or a related field.
• Must have atleast 3 years retail sales experience in fashion with good sales skills and sales service attitude in travel history.
• Strong knowledge of travel products and services.
• Able to communicate effectively with English, Hindi, Tamil speaking clients.
• Ability to work independently and as part of a team.
• High of organizational and time management skills.
• Customer-focused and results-driven.

We regret that only shortlisted applications will be notified.

Job Responsibilities

• Attending to sales enquiries
• Going on-site or communicate with customers to understand their needs through online means
• Ensure good after-sales service
• Looking for potential sales
• Answering sales enquiries whenever someone calls into the office (If you are in the office)
• Provide excellent sales service and meeting sales target
• Any other ad hoc duties assigned
• Training will be provided

Job Requirements

• Strong sales service mentality, proactive and willing to learn attitude
• Experience in sales will be an advantage
• Able to start immediately or within a short notice will be an advantage
• Preferably 1 year experience on sales
• Possess a valid Singaporean Driving or Bike License (easier to travel around)
• Ability to work independently and as part of a collaborative team
• Singaporean only due to quota limitations.

Job Details

Location: Kaki Bukit

Working Hours: Monday - Friday (9AM - 6PM) and Saturday (9AM - 12.30PM)

Pay: Basic + Commission basis

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.

Sales Executive | Assistant Sales Manager | 5 Days 40hrs | Sales Manager | Up to $5.5k

Location: Tuas Ave (Company transport at designated pick up points - Jurong east, Bukit batok, Choa chu kang, Lakeside, Tuas crescent etc)
Working Days: 5-days work week (40 hrs)
Working hours : 8am – 5pm / 9am – 6pm
Salary : $4,000 to $5,500

Responsibilities:

• Develop new customers and maintain existing customers
• Handle new sales enquiries and preparation of quotations
• Work closely with sales team on execution of marketing and sales activities
• Develop and implement strategic plans to increase sales
• Follow up on projects, delivery and relevant documents
• Manager customers' accounts, credits and payments

Requirements:

• Diploma/Degree with 1-2 years of sales experience in steel industry
• Possess good knowledge of various steel products with prior experience in project sales
• Proficient in sales prospecting and able to drive sales process from plan to close

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Position title : Sales Co-ordinator (Indoor Sales)

Location: Boon Lay

Working Days: 5 days Mon - Fri

Working hours : 8:30am -5:00pm

Salary : $2,200 – $3,000

Responsibilities

• Handle sales enquiry and customer’s purchase order
• Process sales quotation, sales order and purchase order
• Liaison with customer on product quality and delivery
• Provide pre and post sales services to maintain good working relationship with customers
• Arrange shipment accordance to sales order
• Retrieve mill test certificates when require
• Monitor and assist the Finance Dept. in collecting payment from the customers
• Assign tasks given by departmental head and directors

Requirement

• At least 2 years’ experience in the sales of hardware products or electrical items, especially in the oil & gas industry
• Knowledge of MS Office applications
• Must have experience in valves, pipes and fittings.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

We are looking for a Technical Support Specialist in software/application vendor business. Able to work independently in rendering remote or on-site support for our digital product. You will assist customers with technical issues, troubleshoot problems, and ensure they are getting the most out of the software/application platform to meet their business needs.

Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Troubleshooting: Help customers resolve technical issues quickly and effectively.
• Platform Knowledge: Understand our digital software application and provide tailored support based on client operations.
• Documentation: Maintain a knowledge base of common issues and solutions.
• Product Training: Guide customers in using platform features and best practices.
• Collaboration: Work with other teams to provide feedback and improve customer experience.
• Escalations: Escalate complex issues to senior teams as needed.

Requirements:

• Experience: Previous experience in technical support or IT support. Provide 1st level remote helpdesk support.
• Knowledge: Familiarity with deployment of digital inspection tools or digital operations work platform is a plus.
• Communication: Strong verbal and written communication skills.
• Problem Solving: Ability to quickly identify and resolve issues.
• Customer Focus: Positive attitude and a desire to help customers.
• Technical Skills: Basic knowledge of software troubleshooting.

Key Responsibilities:

• Responsible for generating scripts and templates required for the automatic provisioning of resources
• Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings.
• Build scripts to integrate with the organization’s systems as a service offering.
• Stay well-informed of failures and complications related to a cloud offering.
• Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc.
• Manage a complex cloud environment in accordance with company security guidelines

Requirements:

• Mandatory - having expertise in deploying and managing IaaS & PaaS Infrastructure services on AWS, GCP & VMWare environments using Terraform, Cloud Formation, CDK (Cloud Development Kit) & Ansible
• Hands on experience in Ansible tower as well as writing and deploying Ansible Playbooks
• Relevant cloud certifications such as AWS Cloud Practitioner or Sys Ops .
• MUST have experience on Singapore Government Cloud
• Familiarity with containerization technologies such as Docker , Kubernetes Docker and EKS. And
• Public cloud delivery know-how with AWS and/or Azure
• Hands-on AWS experience with at least 2 implementation (preferred in an Enterprise scale environment)
• Experience with core AWS platform architecture, including areas such as: Organizations, Account Design, VPC, Subnet, segmentation strategies.
• Experience with Cloud native Backup and Disaster Recovery approach and design
• Knowledge of DevOps and CI/CD pipeline (GitHub, Jenkins, Artifactory)
• Familiar with Encryption, Logging, and Privacy/Security Protocols (e.g. TLS 1.2, ELK stack)
• Familiar with one of the enterprise operating systems (Microsoft Windows Server (20012 & up) and/or RHEL 7, 8)

People Profilers Pte Ltd

DID: 6950 9738

http://www.peopleprofilers.com

Lim Yi Tian, Candy

EA License No. 02C4944
Registration No. R1109829

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Job Responsibilities:

• Develop and implement short- and long-term sourcing strategies.
• Source, qualify, and manage suppliers, negotiating favorable terms and conditions.
• Drive cost savings through negotiations, process improvements, and low-cost country sourcing.
• Ensure timely delivery of materials and components to support production schedules.
• Collaborate with cross-functional teams to source components for new products.
• Manage and develop a team of procurement professionals.
• Continuously improve procurement processes and systems.
• Ensure compliance with relevant regulations and standards.

Job Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, or a related field.
• Minimum of five years of relevant work experience in procurement and sourcing.

Oil & Gas Manufacturing company

• Working day: 5 days
• Location: Tuas

Job Scope:

• Oversee First Article Submissions and develop quality plans. Conduct audits (QMS, Process, HSE) and assess supplier capability.
• Monitor supplier quality, perform audits, and drive closure of findings to reduce Cost of Poor Quality (COPQ).
• Identify improvement opportunities to enhance supplier capabilities and reduce lead times.
• Propose improvements for financial and operational efficiencies in supplier processes.
• Build strong relationships with internal stakeholders to resolve process issues and promote quality standards.
• Develop and manage Quality Control Plans (QCP) with customers, ensuring all requirements are met.
• Manage customer and third-party inspections for product quality compliance.

Requirements:

• Degree in Mechanical Engineering or any Technical/Engineering course
• At least 3-5 years of working on the same industry, preferably experience in Oil & Gas industry

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

What you will be doing:

• In-charge of IoTs and AI setup and installation for our clients
• Work with the data science and machine learning team to prepare data and train AI/ML model
• Help with technical onboarding for new projects and clients
• Resolve technical issues especially on hardware installation and software configuration
• Work with the software engineering team to identify areas of improvements for the product
• Monitor and maintain IT inventory (including laptops, mobile phone, printers, door access), including hardware and software licenses

What we need from you:

• Comfortable with setting up hardware, software, and networking
• Have a basic understanding of bash scripting and operating on Linux Ubuntu
• A basic understanding in scripting languages like Python/Ruby is a plus
• Comfortable with working in a fast-paced environment and highly collaborative team
• Recent Diploma/ITE Graduates with a few years of work experience are welcome to apply

About Hubble:

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and create wealth for our clients.

Today, we are proud to have automated over 300 construction sites worth over $50 billion worldwide. Our complete software solution suite includes document, workforce, safety, quality, material, payments, and building management, and is used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate through our offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a talented, driven, and ambitious team. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and want to bet on you. If your mindset is correct, we promise you the ride of your life.

Who will you be working with:

• Purpose-driven
• Hungry, ambitious, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart your own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is every one of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Your role:

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? We're looking for someone like that to:

• Deploy connections of e-trading platforms to external connectivity partners;
• Conduct and support FIX certification and UAT testing to external clients;
• Set up and maintain the entitlement on e-trading platforms for external clients;
• Support e-trading connectivity for internal business lines and external partners;
• Support transaction execution and notification processes for internal business lines and external clients;
• Contribute to continuous improvement of processes and services.

Your team:

• You’ll be part of the Integrated Client Lifecycle Services team under IB Operations, your working place is UBS Singapore.
• The Client Connectivity specialist provides "one-stop" service to IB FRC eTrading clients, which includes managing the onboarding and off-boarding projects on UBS FRC ecommerce trading platforms; conducting clients UAT activities, supporting clients trading and STP on/with UBS ecommerce trading platforms .
• The team has good knowledge of UBS FRC ecommerce systems and business flows, well understood FIX protocols, familiar with network connections and STP components.
• The team has deep working relationship with FRC eSales teams and eTrading teams, IT support & development teams, and other client services teams in the firm. The team has to communicate with external clients and connectivity partners directly.

Your expertise:

• Proven experience in client service (ideally in e-banking) (3+ years)
• Knowledge of a broad range of asset classes, preferably FX Cash, FX Derivatives, Rates and Credit
• Good knowledge and working experience for FIX protocols
• Basic knowledge and working experience for network connectivity technology (2 ~ 3 years)
• 2 ~ 3 years FRC front end application support experience
• Capability of analyzing and problem solving
• Good in business writing in English and Chinese, also speaking fluent English and Mandarin Chinese (and Japanese as optional requirement)
• Good communication skills, confident and able to clearly articulate complex and time sensitive solutions

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

We are hiring a technical support sepcialist with following Skills with 5 years’ experience ( awning Pipe, Steel, beams,installation of small construction equipments)

1 Able to read and interpret structural drawing for awning and steel work .

2 Take onsite measurement

3 Cut and fit material (as per drawing)

4 Able to weld material

5 Have valid Singapore class 3 driving license

6 Other job tasks when allocated by supervisor

7 Good knowledge of gas cutting and handle torch.

8 Able to do long working hours (able to work on Saturday and Sunday )

9 Able to carry weight manually ( 20KG to 25 KG )

10 must have construction safety supervisor course.

11 open for all nationality (Singaporean/ PR are preferred)

Send your Resume to: [email protected]

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

This role requires a combination of strategic thinking, project management, business analysis skills and end to end project execution experience. You must have strong customer-centric and innovative mindset while keeping business objectives and drivers in mind.

Putting yourself into the shoes of an internal consultant for this role, you will be in charge of planning, creating and implementing effective solutions that drives several aspects of AI usage in different business areas including chatbots, virtual agents, machine learning, and others.

Key channels cover both online and offline from traditional branch concept, remote assisted services by Relationship Managers, call centre, email, social media to innovative conversational engagements.

Collaborating with other business units, you will also help to drive targeted/ personalized strategy to deliver the right messages/ content to the right customers at the right time through the right channel based on client’s persona, preference and behaviour.

Engagement Strategy and Planning

• Keep up with the latest advancements in AI trends & technologies, including Gen AI and the latest features of popular tools;
• Conduct market research and competitor analysis to identify the gaps in meeting the constant evolving customer needs and expectations across various channels (from traditional brick and mortar to various types of online engagements);
• Collaborate with cross-functional teams to understand requirements and develop AI solutions;
• Develop, prioritize and maintain a strategic roadmap with implementable initiatives and realistic timelines;
• Work with relevant business units/ stakeholders to define clear OKRs to drive successful implementation.

Digital Asset Development to Launch

• Collaborate with cross-functional teams to conceptualize, understand scope, design, develop digital assets that will create a differentiated way to engage customers;
• Possess strong foundation in customer experience and user journey mapping/ development (e.g. persona development, archetype definition, user stories development etc.);
• Able to translate customer journey into detailed functional requirements and specifications;
• Able to liaise independently with external vendors/ 3rd parties and tech team for solution development;
• Develop a comprehensive go-to-market plans to ensure successful product launch;
• Able to develop structured plans to drive adoption.

Compliance and Risk Management

• Ensure that all proposed plans/ solutions adhere to all regulatory requirements and industry standards;
• Collaborate with compliance and legal teams to manage risk and maintain a strong compliance posture.

Stakeholder Communication

• Communicate product updates, milestones, and key performance indicators to internal stakeholders and executive leadership;
• Proactive in recommending solutions and escalate issues/ challenges with proposed mitigation measures.

Requirements:

General

• Proven experience (4-8 years) in customer experience, project management, product management or a related role;
• Excellent management report preparation (slides development), communication and presentation skills;
• Proven experience in management consulting is a plus;
• Previous experience in digital bank is a plus;
• Design thinking experience is a plus.

Knowledge

• Strong understanding of existing Gen AI services e.g. OpenAI, Bard etc.
• Knowledge in AI (e.g. conversational engagements), Natural Language Programming, Machine Learning, Large language Model, statistical modelling, with hands-on experience using different tools;
• Strong knowledge in channel management or channel engagement strategy preferable omni-channel experience;
• Strong understanding of banking products, financial services, and industry trends, is a plus;
• Knowledge of regulatory compliance in the banking industry is a plus.

Skills

• Strategic thinking: able to see the big picture and connect the dots;
• Well-organized, is detail oriented, and with the ability to multi-task;
• Able to adapt in fast paced environment;
• Hands-on approach with high level of self-motivation;
• Demonstrates a sense of responsibility and accountability for assigned tasks;
• Analytical mindset with the ability to make data-driven decisions;
• Strong problem-solving skills and attention to detail.

Job Descriptions:

• Management of CAPA from tracking, including follow-ups and closure.
• Management of Change Control, Deviations, from tracking, follow-ups and closure.
• Review quality process control plan, drive quality issues to root cause, corrective actions and improvements.
• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Coordinate and assists during customer visits and audits.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Collect, compile statistical quality data, and analyze data to identify areas for improvement in the quality system.
• Review of analytical reports, and batch records (manufacturing and packaging).
• Perform SAP QM setting, review test results, block / unblock of finished products.
• Manage customer queries, customer satisfaction surveys, and questionnaires and other quality / regulatory purpose documentation requests.
• Investigate customer complaints and non-conformance issues.
• Consolidate data to create the annual product quality review report.
• Track quality performance and initiate quality improvement plans.
• Perform risk assessments and monitor risk management activities at quality level.
• Conduct /perform training to employees to improve GMP / international standards certification awareness and compliance.
• Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Minimum 2 years related work experience
• Possess experience in internal audit, validation activities, training management and batch release for API with good background on cGMP

We are expanding and seeking ambitious and motivated individuals to join us!

Role

• Lead all recruitment activities from sourcing, process management and post offer consultative services to talents/ organizations
• Identifying new business opportunities and established relationship with potential clients
• Become an expert in current market/ industry trends and job functions
• Provide professional advice/information to both clients and candidates on the latest market and industries' trends

Requirement

• Diploma / Degree holder in any discipline with work experience
• Excellent communication and interpersonal skills
• Self-driven and adaptable, ability to think outside the box
• People oriented
• Ability to thrive within a high-performance environment

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use and/ or disclosure of personal data by AlwaysHired and its affiliates for the purpose of job application processing and administrative purpose, in compliance with the relevant provision of personal data protection act.

Alvin Lee Meng Kim (Registration Number: R1435877)

AlwaysHired Pte Ltd EA Licence No: 24C2293

Interested candidates please apply online or send your latest CV to [email protected]

Role Overview:

As a Product Implementation Specialist, you will play a critical role in supporting implementation partners, customers, and end-users in deploying and optimizing our cloud platform and associated IoT solutions. You will serve as a product expert, offering technical and functional guidance to ensure the successful adoption and ongoing use of our platform. Your work will involve coordinating with internal teams, such as product development and customer support, to provide solutions tailored to our clients’ needs.

Key Responsibilities:

• Product Expertise & Training: Develop a deep understanding of the cloud platform, mobile application, IoT hardware, and networking aspects. Provide product training and technical support to implementation partners and end-users.
• Customer Support: Act as a primary point of contact for customers, providing technical support, resolving inquiries, and guiding them through the implementation process.
• Implementation Support: Assist in the deployment of our cloud platform by working closely with implementation partners to ensure proper configuration, testing, and troubleshooting of IoT devices, software, and network setups.
• Documentation & User Guides: Create and maintain product documentation, user manuals, FAQs, and how-to guides to empower customers and partners in using our platform effectively.
• Feedback & Improvement: Collect feedback from customers and partners to identify areas for product improvement and work closely with the product development team to implement enhancements.
• Collaboration: Work cross-functionally with internal teams such as engineering, sales, and customer success to ensure a smooth customer experience and successful product rollouts.
• Product Demos: Conduct product demonstrations for prospective customers, highlighting key features and benefits of the platform and its capabilities in security, safety, and facility management.

Qualifications:

• Education: Bachelor’s degree/Diploma in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience: 2-4 years of experience in a product specialist, technical support, or similar role, preferably within cloud-based platforms or IoT solutions.
• Technical Skills: Knowledge of IoT hardware, cloud platforms (AWS, Azure, or similar), networking, and software deployment processes. Familiarity with mobile applications is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
• Problem-Solving: Proven ability to troubleshoot technical issues and provide innovative solutions to customer challenges.
• Customer-Focused: A strong commitment to delivering excellent customer service and a passion for helping customers succeed.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.