Clinical Specialist (Electrophysiology)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical and medical device segments. With over $93B in 2021 sales, they have more than 140,000 employees across 60 countries with a heritage of more than 130 years.

BRIEF DESCRIPTION OF ROLE:

The Senior Clinical Specialist is responsible for building relationships with key accounts and provides a clinical support majorly in Singapore. The position will develop business opportunities across the organization Medical range of products with the objective of leading the clinical support and migrating Biosense Webster new product for Account-based Business Plans. The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence.

JOB RESPONSIBILITIES

• Achieve high levels of customer satisfaction through customer relationships, product support and services.
• Provide a clinical support in Singapore for 3D mapping procedures.
• Driving a 3D mapping procedure through a clinical evidence base to stimulate a demand.
• Identify development opportunities and increase unit growth, profitability and market share for target customers.
• Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
• Support sales, marketing and franchise teams and other organization Medical business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues
• Manage Account information through effective, timely reports and accurate customer records.
• Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate organization Medical from competitors.
• Work closely with marketing team in New product launch, meetings, training.
• Run Training for the Electrophysiology Techs.
• Reporting on cases.
• Work closely with Regional Marketing Manager and Regional Clinical Education Manager to ensure regional activities, launch readiness and use post-launch measurements to effectively deliver launch plans within an allocated territory.
• Work closely with Regional Clinical Education Manager to ensure regional Professional Education activities are well executed.
• To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company

REQUIREMENTS

• Diploma / Bachelor degree in Medical Technology or Biomedical Sciences with 1-2 years of Electrophysiology experience
• Nurses / EP tech with relevant experience in Electrophysiology
• CEPIA (Australia) / IBHRE (USA) certification is desirable.
• You are to take on duties for emergency operations at the hospital including weekends and extended hours when required.
• Must be able to work under fast paced environment

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Responsibilities:

• Prepare, Process and Follow up on Sales Orders.
• Review customer’s requests and prepare quotation in response to customer enquiry.
• Perform order entry duties accurately and in a timely basis.
• Generate manufacturing documentation to manufacturing planning for creation of Production Order.
• Review Delivery Orders to ensure error-free before goods delivery.
• Update and maintain delivery schedule or re-schedule.
• Update of Sales Order status.
• Prepare weekly or periodic reports of compiled orders.
• Others ad-hoc duties may be assigned.

Requirements:

• Minimum GCE O level
• Minimum of 1 years of work experience as Sales Coordinator or Shipping Assistant
• Preferred with knowledge of SAP
• Preferred with knowledge of Shipping process
• Must be detail-oriented and strong organizational skills
• Competence with Microsoft Office
• Good personality and able to handle customer queries

- Obtain CEI Certification

- Incharge of telephone answering and enquiries

- Attend to walk in customer, in order to close sales transactions

- Maid counseling

- Form preparation, fill in and filing documentation

- Data scanning and updating

- Work permit application processing

- Must have good manners while attending all kind of our customers

- Must be punctual when working days

- Willing to accept any other duties assigned by the company

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

S&P Global Market Intelligence

The Role: Senior Product Specialist, APAC Fixed Income

The Team:

Evaluated Bond service covers all major countries and currencies throughout Europe and North America and is expanding aggressively in the Asia Pacific markets. Our mission is to provide our clients with the highest quality of market data that can be used to support multiple business processes. Our next generation evaluation models provide unparalleled transparency to the marketplace.

The Impact:

This position will be for someone with a good understanding of how fixed income instruments are priced with special focus on corporate, government bonds and ABS. The successful candidate will be expected to perform pricing operations, analytics and become a credit product specialist in the designated area. Operational tasks such as data delivery, customer support, and client relationships will also be part of this role. SQL and VBA programming is also required to help develop and further enhance existing excel based tool kits.

Responsibilities:

· Responsible for accurately pricing various sectors of the APAC fixed income market using proprietary models

· Perform credit spread analysis and dealers quote research

· Analyze primary and secondary markets

· Maintain existing pricing models as well as increase sector coverage

· Assist and support all bond pricing/fixed income related projects

· Manage client challenges and general customer support

What We’re Looking For:

· Bachelor’s degree in Finance or Economics

· 4-6 years’ related experience and solid understanding of fixed income instruments, structured finance and loans

· Ability to engage and present to clients of all levels of seniority

· Ability to monitor macro and micro credit events and apply to daily workflow

· Strong analytical and programming skills in VBA and SQL is essential

· Excellent attention to details in writing and programming

· Japanese and Chinese skills are desirable but not essential

S&P Global Grade (relevant for internal applicants only): 9

The Location: Singapore

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

#LI-CC2

Job Description:

• Provide exceptional administrative and operational support to the sales team
• Assist in the creation and maintenance of sales documents, presentations, and reports
• Coordinate and communicate effectively with internal teams to ensure seamless execution of sales processes
• Manage and organize sales-related data, including customer information and sales performance metrics
• Respond promptly to customer inquiries and provide necessary information or support
• Collaborate with sales representatives to ensure accurate and timely order processing
• Assist in the preparation and follow-up of sales meetings and presentations
• Maintain a thorough understanding of products or services to effectively address customer needs
• Generate and distribute sales-related reports to track progress and identify areas for improvement
• Participate in training sessions to stay informed about product updates and sales techniques

Requirments:

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Our Client, in the Interior Design Industry located at the West has opening for Sales Interior Designer.

• Career Advancement
• Performance Bonus

Responsibilities

• Handle sales enquiries
• Prepare proposal and quotation based on customers' requirement and design
• Propose and present conceptual design to customer
• Project coordination and site supervision
• Work closely with subcontractor and supplier to ensure project completion
• Undertake design projects from conceptualization to completion
• Advise clients on space planning and design concepts
• Generate quotation based on clients’ requirements
• Scheduling and coordination for renovation
• Assist in material proposal and products sourcing
• Manages the coordination and logistics of product deliveries and installation
• Travel to renovation site during renovation period
• Develop and maintains productive and effective relationships with customers on time

Requirements

• Positive attitude, sales driven and highly self-motivated
• Able to multi-task and handle multiple projects and timelines
• Able to handle customers' inquires during off work hours or weekends
• Must possess excellent communication and interpersonal skills
• Able to work independently and in teams
• Has prior knowledge in Illustrator, AutoCAD or Sketch-up

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Project Sales Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Project Sales Executive:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales
• Experience in relevant industry, connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Distribution Specialist based in Singapore

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Distribution Specialist controls and ensures correct and compliant daily operation of the Singapore GDC Global Distribution Center to ensure correct on time delivery of replenishment orders to the countries it serves. To support correct functioning of the GDC, job holder also holds the responsibility for GDC Master Data quality, stock accuracy and availability. Through application of operational excellence and process development job holder guides the GDC through maturity stages from initially a simple cross docking operation to a fully functional pick pack ship operation with value-add services. The Singapore GDC Distribution Specialist is the key person for Supply Chain related Quality & Regulatory topics in Singapore.

Responsibilities:

Control the GDC Operation

• Key task of the Distribution Specialist is to ensure efficient and effective operation of the Singapore GDC. This includes control and guidance of the 3PL solution according to agreed service levels and standards. Over time the GDC will develop from a simple cross-docking operation to a fully operational pick, pack ship operation. Job holder will be required to guide this evolution process for the GDC.

Stock Accuracy and Control

• As the process owner in the APAC GDC the he/she is responsible for stock control and accuracy in all processes, ensure compliance with the requirement of SOX and regularly monitor 3PL performance in this area.

Overall Master Data Control for the Singapore GDC

• Master Data plays a key role in the overall operation and functionality of the Singapore GDC. As data exists in multiple systems and need to be transacted through various ERP solutions strict control is essential to the operation. Work closely with the Global Master Data team on the data governance, with the countries served by the GDC and with the GDC suppliers on the content of the data. Product master data in AX is required to be set up in synchronisation with the market processes.

GDC Service Level Performance

• This role monitors and reports the GDC service performance. Where needed corrective actions will be initiated and followed up.\

Operational Excellence and Process Development for the Singapore Supply Chain

• This role will drive the operational excellence and process development for the overall GDC. Lean methodologies, GMP and GDP principles will apply to deliver to the improvement goals. The job holder makes sure the GDC operates in full compliance with local regulation, global regulations and Smith & Nephew policies and practices.

Value-add services (e.g. Labelling, Inserts)

• Post go-live several value-add services can be run from the Singapore GDC. This function will evaluate, recommend, and initiate via appropriate business cases the use of these services.

Occupational Health, Safety & Environment (HSE) / Quality responsibility

• Complies with all HSE and quality policies and procedures as required by job function and completes all required HSE and quality training.

Requirements:

• Minimum 3 to 5 years’ experience in operational roles.
• Organizational skills and methodical approach
• Ability to drive continuous improvement
• Ability to work under pressure and meet deadlines often with conflicting priorities
• Time management skills
• High attention to detail and accurate with numbers
• Pragmatic problem-solving skills

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Title: Sales Executive (ID1464)
Location: Jurong East
Working Hours: Monday- Friday : 9am - 6pm (Lunch time 1 hour)
Salary: $2500 - $3300

Job Description:
• Sales & marketing activities
• Visit customers
• Handle customers enquires & AfterSales support
• Prepare quotations
• Arrange customers orders & coordinate sales activities
• Monitor sales inventory
• Sales forecast and target achievement
• Monitor monthly sales

Requirements:
• At least 1-2 years sales executive experience

Roles and Responsibilities:

• Supporting trading platforms for Derivatives (Futures, Options) and FX
• User ID creation, Account Tagging and Order Routing Enablement for all trading platform
• Perform technical onboarding assistance for DMA (Direct Market Access) clients
• Handle queries of trading connectivity, DMA systems, data centres, Exchange co-location
• Participate in projects which include new systems (end-to-end) on-boarding, trading platforms, market data, etc
• Improve/implement new Exchange gateways on existing and new trading systems (CQG, TT, STELLAR etc)
• Communicate with traders & client to pinpoint technical issues
• Market data Reporting and Enablement for trading platforms

Requirements:

• Preferably 1 years' experience in Derivatives and FX Market Access and Connectivity
• Possess good working knowledge of Electronic Trading systems (CQG, TT, STELLAR)
• Good understanding of FIX protocol and customized connectivity solutions (bridges etc)
• Able to work on rotating shift and Public Holiday

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Processing quotation and sales orders
• Liaising with Suppliers for product related matters including purchase order creation
• Must be customer & team oriented.
• Candidate must possess at least secondary/Pre-U/A level/College in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Candidate must be suitable for working in a fast pace environment

Our client is a MNC company, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Coordinator to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Facilitate and coordinate tasks to fulfill customers’ orders effectively
• Generate sales directives for the company’s Production Planning team
• Work closely with the company’s various departments to ensure on-time delivery
• Monitor and address customers’ feedback when required
• Verify the pricing accuracy to maintain precision
• Keep the sales order records/documentation up to date
• Maintain and update the company’s contact databases
• Offer the necessary follow-up actions to meet customer needs when necessary
• Coordinate with the company’s various logistics partners to issue permits for deliveries
• Collaborate with the company’s various departments for invoicing and delivery order processing
• Arrange the required delivery schedules efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Nitec/Diploma in any field of studies (Relevant working experience can be considered as well)
• Minimum 1 year of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Location: Kallang (Near MRT)

5 Days Work Week

Salary: Up to $4,000 + Monthly Incentives

Responsibilities

• Provide sales consultation and technical support to customers across various industries.
• Travel to customer sites, sell products/services, and expand market share.
• Coordinate seminars, implement product launches.

Requirements

• Degree in Engineering disciplines.
• 1-2 years of experience
• Product training is provided.
• Strong technical interest and communication skills.
• Willingness to travel (up to 60%) with a valid Class 3 license or taking a license later.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Our Client, in the Automotive Industry located in the Central has opening for Sales Admin Assistant.

• 5 Days Work Week
• Variable Bonus
• Well-Known MNC
• OT Claimable

Responsibilities:

• Purchase BSI/BRI Package
• Vehicle Registration and Issue Vehicle Tax Invoice
• COE Bidding
• Submit Vehicle Delivery Checklist
• Prepare Delivery Stop Campaign Vehicle Status
• Liaise with Logistics/Workshop/Bodyshop to carry out Stop Campaign (/Warranty Department)
• Customs Duty Payment
• Shipment Arrival
• Vehicle homologation
• Petty cash reimbursement
• Verify Transportation/Warehousing and Used Car Overtrade Invoices
• Stock Take
• Adhoc task from a supervisor

Job Requirements:

• Min O level with minimum 3 years of admin experience
• Proficient in Microsoft Office such as Words and Excel
• IT Savvy
• A team player and eye on details
• Must be able to work under fast pace environment

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Job Description

• Understanding client's requirements prior to commencement of design work

• Responsible for all design, space planning and conceptualization of ideas (color scheme and materials)

• Preparation of proposals for design work (sketches and design work)

• Drafting of quotations and work schedule to clients

• Project management overseeing entire project workflow

• Liaising between clients, contractors and vendors from start till project completion

• Develop and prepare drawings and designs from initial ideas, sketches, specification sheets

• Drafting of carpentry detailed drawings using relevant software

• Understanding and communicate consequences of designs

• Other ad-hoc duties assigned

Requirements

• Sales driven, proactive and meticulous, able to work independently, good presentation skills

• Candidates with/without experience are welcomed.

• At least 1 year of working experience in the related field

• Flexibility to travel as required (within Singapore)

We regret to inform that only shortlisted candidates will be notified

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located in the West – easily accessible.

The Admin Executive's responsibles are:

• Responsible in providing administrative support in database system.
• Make sure the accuracy of timesheet and attendance record.
• Handle general administrative duties.
• Any other ad-hoc duties assigned by the supervisor

Job Requirements:

• Min Diploma and above
• At least 3 years of relevant working experience in database system administrative.
• Proficient in Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

OUR COMPANY

In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.

Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.

WHAT YOU WILL DO

• Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
• Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.
• Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
• Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
• Once you have on-boarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

QUALIFICATIONS

• University degree
• 2+ years experience in Hospitality or Hospitality Technology
• Client Centered Approach and Professional Orientation
• Self-driven, motivated over-achievers will fit well with our team culture
• Good team player, flexible and a positive attitude
• Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
• The ability to articulate a path to resolution in written English is crucial to success in this role
• We need professionals who can defuse volatile situations
• 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
  Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
  

PREFERENCES

• University Degree
• Experience with ticketing systems (Service Cloud, JIRA, etc.)
• Hotel experience in Front Office, Sales, Reservations or Revenue Management
• Ability to work under pressure

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.

Apply here

https://boards.greenhouse.io/duettoresearch/jobs/5375157

Job description

The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.

Responsibilities:

Customer Relationship Management:

Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.

Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.

Assist in identifying and contacting potential new customers or leads.

Administrative Support:

Organize and maintain sales documentation, contracts, and records.

Prepare and manage sales presentations, proposals, sales quotations, and sales orders.

Follow-up on status of Sales Quotation and Sales Orders.

Prepare and distribute sales-related reports as needed.

Order Processing:

Process sales orders accurately and efficiently, ensuring timely delivery to customers.

Coordinate with the warehouse or shipping department to track and manage order fulfillment.

Monitor, update and check sales order backlog against customer request delivery time & quantities

Resolve any order-related issues or discrepancies.

Data Management:

Maintain and update the customer database with accurate and relevant information.

Analyze sales data to identify trends, opportunities, and areas for improvement.

Inventory Management:

Assist in monitoring and managing inventory levels to ensure product availability.

Coordinate with the procurement or production team to meet customer demands.

Communication:

Maintain effective communication channels between various departments, ensuring seamless coordination.

Communicate changes in pricing, product availability, or promotions to the customers

Other Responsibilities:

- Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.

Qualifications

Bachelor's degree or equivalent experience

3+ years' experience in sales related role and or customer service

Well-organized with an aptitude in problem-solving

Strong verbal and written communication skills

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Our client is a well-established MNC, market leader in the Automation Solutions industry. They are looking for a Key Account Specialist to assist their team for the next phase of their business. They are located in the East – easily accessible.

Responsibilities:

• Establish strong connections with potential/existing customers to comprehend their service needs, providing/ensuring effective customer service
• Provide comprehensive information about the company’s products and services, addressing any enquiries promptly
• Expand the company’s existing customer base, and maintain the current key accounts by identify potential opportunities
• Collaborate with the company’s engineers and technical professionals to prepare/maintain accurate costing plans and customer documentation
• Ensure customer satisfaction by demonstrating cost-effective solutions and operational enhancements
• Provide technical training and guidance to the various customers, enhancing their product knowledge
• Formulate detailed sales engineering reports by collating/analyzing the various sales data
• Contribute to the collective team effort by achieving specified objectives and targets as required
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in a relevant field of Engineering (Relevant working experience can be considered as well)
• Minimum 1 year of relevant Key Account sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)