Overall Objectives

The General Sales Manager is a member of the Engineering & Maintenance Group sales organisation and reports to the Regional Sales VP.

• New sales target: annual target of EUR 15-30 million (order of magnitude).
• Order book: annual target in the range of EUR 20-50 million, possibly reaching more than EUR 100 million for the largest contracts.

New sales turnover is generated by contracts signed during the budget year, which bring in turnover in the same year; backlog turnover is the aggregate value of contracts signed during the budget year, which will bring in turnover for additional years.

Key Responsibilities

1. Builds detailed prospection and account planning for his portfolio

Portfolio vision

• Receives a yearly set of targets for new sales and order book objectives per product
• Maps his/her portfolio (geographical area) by identifying and characterizing all entities (operators, asset managers…)
• Defines the market approach strategy, builds and updates the prospection plan, regularly shares it with the management and the back office
• Builds the account planning for existing customers to identify current performance or service delivery problems, anticipate and monitor contract renewal and new opportunities

Reporting and monitoring

• Reports on business opportunities and on-going sales campaigns (likelihood, difficulties, challenges, recovery plans if needed…)
• Ensures good communication with the Group Product functions, the Marketing, the Units, ensures thorough understanding of their products and strategy
• Contributes to the accounts receivables process in his/her portfolio
• Monitors the evolutions of existing contracts with customers of his/her portfolio in cooperation with the CSM(s) of the related BU(s) and in compliancy with internal processes
• Loads and updates information in Descartes related to the entities of his/her portfolio

2. Builds robust relationship and lobbying, identifies business opportunities

Pre-sales & sales phases

• Builds trustful and robust relationships with prospects and turn them into loyal customers
• Builds and maintains efficient and transparent relationships with the representatives of AFI KLM E&M MRO network within his/her portfolio
• Organizes and keeps close monitoring of his/her prospects & customers visits throughout the organization during pre-sales and sales phases, including AFI KLM E&M MRO network management involvement
• Anticipates business opportunities and sales cases by listening to the expectations, preparing the ground for the RFP or unsolicited proposal
• Creates business opportunities in Descartes and converts them as much as possible into sales cases

After-sales phase

• Regularly checks service level and performance issues using Descartes information, listens to his/her customers, predicts potential difficulties to solve with anticipation through internal feedback and alertness, in order to build the global satisfaction assessment
• Uses customer feedbacks and trip reports loaded by the CSM’s to identify risk areas or new business opportunities, alert management whenever necessary

Is pro-active and smart in adapting his/her behavior to the culture and expectations of his prospects and customers

3. Contributes to the negotiation process with the prospects

Sales case preparation

• Organizes a Kick-off meeting for each significant sales case with the TSD, discusses the need for a project team with the TSD and the Group Product
• Provide the TSD and the project team if any with intelligence on competition, target price, prospect expectations decision process, selection criteria….

Negotiation

• Contributes to the negotiation process with the prospect led by the TSD at all steps (commercial proposal, contract…)
• Together with the TSD, seeks and uses prospect’s input and information, to adjust the sales tactics and the offer content

4. Feeds the organization with feedback on sales activities, customers and the market

Sales activities

• Contributes to the won / lost case analysis organized by the TSD’s to provide all relevant inputs related to the sales case strategy, the decision process, the lobbying and relationship, the competition…
• Reports on his/her activities including trip reports to be loaded in Descartes after each customer visit, meeting, MRO or social event leading to share new information on the market

Market

• Feeds the marketing team and more generally the organization with field intelligence on operators, competitors, opportunities …
• Helps educating the back office to cultural and behavioral features within his/her portfolio
• Provides information on the market and his/her portfolio to the support team (TSD – marketing) for the budget elaboration

Customers

• Shares information with the Units management and support teams (CSM’s) to update the organization on the customer satisfaction level, the required improvements to the services delivered, the new potential needs not yet formalized.

5. Ensures the compliance with the internal commercial process, the competition and safety/security rules, the training and change management frame

Commercial process

• Creates and updates all relevant information in Descartes related to entities, opportunities, sales cases, customer satisfaction….
• Uses reporting capabilities of Descartes to build and share with his/her management the sales activities and business potential follow up: “pipeline” vision, customer mapping, debt situation….
• Checks customer feedbacks and questionnaire results loaded by the CSM’s
• Contributes to risk management and risk transfer to the Units when the contract is signed

Behavior and skills

• Makes sure that his/her behavior is compliant with the competition and anti-bribery rules
• Makes sure to fulfill the safety and security rules and best practices, especially when travelling
• Makes sure he/she has optimal training & knowledge of products and organization, apply for new trainings as necessary.

Job Dimensions

• New sales target: yearly target up to 30M Euros (order of magnitude)
• Order book portfolio: yearly target in the range of 20-50 M Euros
• Number of accounts: 5 to 10 main customers (usually growing along the years) in different countries of the region
• Number of sales campaigns: in the range of 20-40 sales campaigns per year linked to RFP’s or not, among which a few may be major and require the help of a General sales manager

Context/Environment

• Sale of multiple maintenance services for one group (AFKLM) and two airlines AF and KLM with their subsidiaries
• Competitive market environment on all products with local and global players

Knowledge, Experience and Competencies

Knowledge and Experience

• Sales & Marketing knowledge
• MRO Products knowledge (Mandatory)
• Commercial experience
• English proficiency
• French proficiency suitable
• Political / diplomatic sensitivity

Behavioural Competencies

• Customer Focus
• Inter-cultural awareness
• Excellence in execution
• Teamwork
• Persuasiveness
• Adaptability
• Communication / Listening
• Curiosity
• Autonomy

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Job Scope:

• Validate and process vendor contracting requests
• Perform due diligence checks for new on-board accounts
• Validate reports and data to check for systems integrity and follow up with stakeholders to rectify issues found during validation
• Drive system tools testing and process mapping
• Collaborate and support stakeholders in their contracting requirements

Requirements:

• Diploma with at least 1 year of working experience in processing contracts
• Experience in proofreading contract or legal documents
• Excellent written and communication skills
• IT savvy and meticulous

• Manages a team

• Achievement of sales targets set by the company. i.e. New and re-contract, Fibre and Digital TV through voice and digital support channels

• Develop effective Sales pitches based on promotion, policies, and product updates.

• Resolve escalated complaints from customers, customer service, the sales support team, and other sales streams.

• Assist customer Sales queries through different platforms primarily on video chat, Chat, Outbound, and Inbound.

• Require to meet Client on-site at times with Telco Partner for sale negotiation

• Training will be Provided

Requirements:

• At least 6 months to 1 year of experience in sales.

• Confidence in sales through traditional voice and digital sales support channels

• Customer service-oriented, target driven, and challenge seeking

• Ability to build rapport with customers and understand their needs

• Effective interpersonal skills. Able to relate well to people at all levels

• Good communication and listening skills and ability to build rapport and trust with customers

• Lively, energetic, dynamic individual with a friendly disposition

• Able to perform in a fast-paced environment and work under pressure

Cloudera Sales empowers the world's largest enterprises across every industry to use data to solve some of the most complex challenges that impact businesses, communities and lives. We have a platform that delivers incredible Data and Analytics technology across On- Prem, Public Cloud, and in a Hybrid model. We’re at an exciting point in our transformation as we successfully execute on our strategy.

As part of the Sales team, you will have autonomy to engage with leading enterprise customers, prospects and partners. You will help foster long term, sustainable, and mutually rewarding relationships. This is your opportunity to be part of something intellectually stimulating, fast paced, transform a customer’s business, and earn financial rewards along the way.

As a Sales Account Manager you will:

• Align with the company's strategic objectives, handle and grow revenue and market share at designated Enterprise accounts to improve customer success at all levels in the customer organization.
• Develop and deliver business plans to address customer and prospect priorities and critical needs.
• Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends Introduce domain product and service experts/specialists while maintaining account oversight.
• Own account relationships and drive overall customer success for these assigned accounts.
• Build consensus and develop relationships at multiple levels – executive sponsors, influencers and decision makers.
• Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence.
• Exceed quarterly and annual new and expansion software subscription, renewals, professional service and training business goals.

We’re excited about you if you have:

• Minimum 8+ years of exceeding enterprise software sales targets
• Fast moving start-up and vertical use case driven experience
• Big Data management, Data warehousing, GenAI
• Containers, Kubernetes and public cloud infrastructure technology knowledge and experience
• BA/BS or equivalent educational background

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone/Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits
• Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description

Create sales leads in order to pursue new clients through referrals, business directories and even cold calling

Follow up on sales leads that might be generated by other employees or departments within the company

Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available

Ensure customer satisfaction, retention and maintenance of sales accounts

Requirements:

Minimum O level holders

Min 1 year experience in chemical related industry

Must have class 3 driving license and posses own car

Virtu is a leading financial firm that leverages cutting edge technology to make markets, deliver liquidity, provide innovative, transparent trading solutions and that operates multilateral trading facilities. Virtu trades on over 235 venues in 36 countries worldwide, with a global client base and has offices in North America, EMEA and Asia Pacific regions.

THE ROLE

Our Operations team is looking for a Trading Operations Specialist to support the client bookings and reporting for equities trading across the Asia Pacific region. This team is responsible for managing the clearance, settlement, and reconciliation of all trades and positions on behalf of the firm’s clients. In this role, you'll collaborate closely with traders, finance, compliance, brokers, custodians, and firm customers to ensure timely settlement of trades, accuracy of books and records, and avoidance of unanticipated risk to both the firm and its customers.

We look for candidates with some technical experience, as you will also have the opportunity to work closely with software engineers to automate and enhance the robustness of the firm’s operations workflows. Trading Operations Specialist not only become experts in the logistics and mechanics of trade clearance and settlement, but they also play a crucial role in the ability of the firm and its clients to conduct trading efficiently and safely. They also represent the firm when dealing directly with external parties, so must be willing to handle the responsibility even when under pressure to perform.

THE CANDIDATE

• 2-3 years’ experience in HK and Asian equity markets settlement in an institutional context (banks or other trading firms).
• A solid understanding of middle and back office systems, and clearing and settlement cycles.
• Excellent communication skills in both written and spoken English. Chinese will be a plus.
• Ability to navigate through systems and diagnose issues.
• Familiar with MS Excel and Outlook
• Proactive, willing to learn and able to work under pressure
• Attention to detail and a customer service attitude
• Some late / on call work required

YOU’RE JUST RIGHT FOR VIRTU IF YOU WANT:

• A smaller team environment with 3 - 8 professionals in Asia Pacific
• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on all sides of the business
• The energetic dynamism of financial markets
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance

THE PROCESS

After passing an application screening, candidates will be contacted by representative from our HR team.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Duties & Responsibilities:

Provide operational support towards sales team including air tickets reservations,

liaising and coordinating with land operators/ hoteliers/ restaurants/ event hall for

quotations, label itinerary planning and arrangement, airport transfer arrangement,

coach arrangement, luggage tag preparation, preparations of pre-departure kit

(tour booklet, tour briefing)

Handle visa enquiry and insurance purchase through email and phone

communication for corporate clients

Handling dispute and complaints internally & externally

Achieve sales growth and hit sales target – Team and Individual

Support business travel team for its operation and other team

Issue EO and Invoices for all types of operation supports rendered (including as

assigned by manager)

Experience & Skill-set required:

Diploma in Tourism or Hospitality studies or relevant Field

Minimum 2 years of relevant work experience in Tourism or Hospitality industry

Proficient in Microsoft office

Ability to work under tight schedules with positive working attitude

Independent, meticulous, team player, excellent interpersonal skill, positive work

attitude

Experience in group booking

GDS (Sabre, Amadeus) experience would be an advantage

Experience & Skill-set required:

Diploma in Tourism or Hospitality studies or relevant Field

Minimum 2 years of relevant work experience in Tourism or Hospitality industry

Proficient in Microsoft office

Ability to work under tight schedules with positive working attitude

Independent, meticulous, team player, excellent interpersonal skill, positive work

attitude

Experience in group booking

GDS (Sabre, Amadeus) experience would be an advantage

JOB SUMMARY

We are seeking a meticulous and adaptable Sales Admin to manage our purchase orders and invoices. In this role, the candidate will verify customer information, issue invoices, and reply order instructions.

As a Renewal Sales Representative, you are responsible for managing and closing assigned account renewal opportunities and business relationships in pursuit of an assigned revenue quota and on time renewal rates.

We will focus on optimizing revenue from our current install base, you will love to prospect customers, and cross-sell and up-sell products, services, and cloud opportunities. You embraced accountability for proactive calling, following up, managing, and closing your assigned accounts.

RESPONSIBILITIES:

1. Manage all maintenance and renewal processes spanning; maintenance/subscription renewals and related reporting, and customer database management.

2. Provide quotation and related documents to customers to renew their hardware/software maintenance/subscription without delay.

3. Review purchase orders from customers to get renewal processed.

4. Prepare contract entry/update and invoice renewals in the system.

5. Prepare renewal summary report to Sales Manager.

6. Prepare quarterly revenue forecast report to Sales Manager.

7. Keep accurate records of all renewals in the system.

8. Must meet sales objectives such as quota and productivity requirements.

9. Maintain account team relationships and transfers leads as appropriate.

Requirements:

• NITEC/Diploma in IT Sales/Admin/Engineer or Business Administration.

• Experience in Sales administration or a similar role preferred.

SKILLS AND ATTRIBUTES:

• Excellent interpersonal and communication skills, high adaptability and positive attitude.

• A team player with determination to drive to excel.

• Excellent customer service skills

• Self-motivated with a strong drive to succeed.

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Job Description :

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Summary

Enhance / Develop competitive Value Chain product & packages through understanding and meeting customers’ expectations especially at the point of vehicle sale to facilitate the entry into Toyota brand and delighting the customers through the ownership journey.

Job Description

1. Value Package Enhancement / Development.

• Timely grasp market/industry trend and competitor’s Value Chain package offer

• Analyse current performance of existing value packages that includes financing, leasing, insurance, maintenance packages for all markets.

• Identify performance gaps / enhancement opportunities and collaborate with relevant functions to understand the cause of gaps through voice of customers to devise improvement actions.

• Align direction and build consensus with relevant functions to implement the actions.

• Monitor the progress, review actions, and expand accordingly.

2. Insurance Business.

• Responsible for improving vehicle insurance penetration & renewal rate in each market.

• Collect data, analyse and evaluate current performance and adequately assess each country’s target setting.

• Identify & understand the cause of performance gaps and initiate feasible countermeasures.

• Discuss & align with the relevant stakeholders to implement improvement plans.

• Drive the actions, monitor the results and review actions accordingly to ensure short to mid long term target achievement.

3. Projects.

• Where required, support team members on other project work.

Job Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, Business, Engineering or related field.

• 2-5 years working experience in Marketing or Finance.

• Fresh graduates with strong numeracy, structured & analytical mind with problem-solving aptitude are welcomed.

• Good business acumen with good understanding of Sales & Marketing techniques / tools.

• Meticulous, self-motivated, a team player and able to work under pressure.

• Good initiator with strong multi-task and time management skills.

• Strong presentation, communication ability (both written and spoken) and interpersonal skills with the ability to communicate with all levels of stakeholders across functions and get buy-in on key decisions.

• Ability to work in a fast paced, dynamic and multicultural environment.

• Open to travel for business.

Skillset (Nice to have)

• Microsoft Excel & Power Point.

• Pricing, Product Planning, Cost & Profit Management.

• Project Planning & Management.

• Business / Budget Planning.

• Market research, analyzing data & presenting findings.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Our client is a chemistry tuition center in Singapore, offering classes for students through engaging teaching methodologies.

Job Highlights:

• Basic Salary: Up to $2600
• Working Hours: (5 days work week) Weekdays 1.30pm-9.30pm, Weekends 8:30am-6:30pm
• Off Days: 2 days on weekdays
• Location: Bedok (Opp Bedok MRT)
• Career Advancement Opportunities provided!

Key Responsibilities:

• Front Desk Management (enrollment, registration, handle enquiries, billings/invoices/payments etc).
• Maintain accurate student records, ensuring all required documentation is complete.
• Manage students' attendance, class schedules and communicate any changes in the schedule to relevant parties.
• Provide administrative support to instructors to ensure necessary materials and resources are available when required.
• Management of center's cleanliness
• Any other ad-hoc general admin duties as assigned necessarily.

Requirements:

• A Level/Diploma or above holders, entry level/no experience are welcome to apply.
• Prior experience in an administrative or customer service role is preferred.

• Strong organizational, communication and interpersonal skills, with high attention to details.

• Able to multitask and work in a fast-paced environment.
• Proficient in office software (e.g. Microsoft Office) and administrative tools.

How to Apply:

Should you be keen to explore the opportunity, click APPLY NOW button!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina Binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Job Summary

Establish & implement a profit management framework that promotes cross-functional / entities collaboration to define a justified target, review results and identify gaps / opportunities to support cross-functional action planning.

Job Description

1. Establish Profit Management framework for Value Chain business.

• Discuss & align with regional profit team & other counterparts to ascertain the profit management scope & requirement.

• Establish & align with relevant functions, a clear linkage between sales performance indicators and the resulting profit by function.

• Explore & propose ways to systemize the target setting, data collection and review process.

2. Support regional profit team and counterparts on target setting and review.

• Collect data, analyze and evaluate target proposals from the counterparts.

• Identify gaps or opportunities and establish a recommended target position.

• Discuss and align with counterparts on the identified gaps / opportunities.

• Support counterparts where necessary, on their gap / opportunity closing activities.

3. Projects.

• As and when required, support regional profit team and other counterparts to visualize sales & profit at a functional, vehicle model or country level.

• Identify gaps and opportunities to support the counterparts on action planning.

• Where required, support team members on other project work.

Job Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, Business, Engineering or related field.

• 2-5 years working experience in Finance or Business/Profit Management.

• Fresh graduates with strong numeracy, structured & analytical mind with problem-solving aptitude are welcomed.

• Good business acumen and able to understand business concepts.

• Meticulous, self-motivated, a team player and able to work under pressure.

• Good initiator with strong multi-task and time management skills.

• Strong presentation, communication ability (both written and spoken) and interpersonal skills with the ability to communicate with all levels of stakeholders across functions and get buy-in on key decisions.

• Ability to work in a fast paced, dynamic and multicultural environment.

• Open to travel for business.

Skillset (Nice to have)

• Microsoft Excel & Power Point.

• Pricing, Product Planning, Cost & Profit Management.

• Project Planning & Management.

• Business / Budget Planning.

• Market research, analyzing data & presenting findings.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Japan market.
• Communicate with the local candidates and counterparts based in Japan to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients based in Japan via calls and emails.

Our client is a leading financial services company with presence across Southeast Asia, UK & ANZ.

Responsibilities:

• Engage in the end-to-end progression of BI & Data solution projects, starting from identifying pain points to implementing comprehensive solutions.
• Translate business requirements into analytical specifications for the development and implementation phases.
• Identify opportunities and lead the enhancement of data solutions through automation, statistical models, dashboards, or machine learning.
• Analyse and interpret data to transform business challenges into effective data solutions while acquiring domain business knowledge.
• Design and establish an analytics framework to uncover actionable insights, empowering the business team to make data-driven decisions.
• Facilitate communication with key stakeholders from the business and database support teams, fostering cross-team collaboration to gather essential information and enhance the data solutions comprehensively.
• Provide training and support to business users, promoting the adoption of a data-driven mindset during project initiation and implementation.

Requirements:

• Ideally possess a Bachelor's Degree or higher in Computer Science or Statistics.
• Demonstrate at least 5 years of proven project experience in the Business Intelligence and Data Analytics domains.
• Showcase experience in designing, setting up, and implementing data-driven insight frameworks.
• Proficient in SQL, Python, and Data Visualization tools.
• Experience in user growth, metrics creation, A/B testing, and data modelling.
• Background in banking and fintech is advantageous.
• Exhibit excellent stakeholder management skills.
• Possess an analytical and results-oriented mindset, capable of addressing ambiguous problem statements and making insightful assumptions.

Reg No: R1981018
BeathChapman Pte Ltd
Licence No 16S8112

Job Description:

1. Performing outdoor sales including showroom duties.

2. Self-motivated to hunt for new sales opportunities.

3. Following up with customers/leads to build and maintain a good relationship such as Interior Designers & Architects.

4. Preparation of sales quotation, proposal and all sales related documentations, duties, and administrative procedures.

Job Requirements:

1. Display high level of interest and enthusiasm towards the product offerings

2. Results-oriented a

Attractive commission scheme

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
  

Qualifications

Your Experience

• Experience - 5+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers)
• Working experience in configuring and troubleshooting SD-WAN technologies
  Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent written and verbal communication skills are required
• Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Working experience in Silverpeak, Huawei, Fortinet or any vendor related SD-WAN devices is a plus
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
• Experience with designated customers is a plus
• Candidate having CCIE/CCNA is a plus
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of EUC Tech Support.
• Troubleshooting and resolving IT related incidents
• Communicate with business the status of the IT related incidents
• Procurement of end user devices & accessories
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting,

• At least 3 years of Desktop Support Experience.
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• Proficient in IT Services Management experience. Strong customer service focus.
• Basic / 1st Level troubleshooting:

Desktop Support Engineering, IT Support

This presents a thrilling prospect with a well-established chemical manufacturing company, where you will taking charge of directing and executing research and development projects, showcasing your leadership in driving innovation. Simultaneously, position yourself as a key technical leader within the NAD domain, offering advanced technical support to both external customers and internal teams, thereby playing a pivotal role in the advancement of technological expertise.

1. Drive the establishment of the NAD lab in Singapore:Take a leading role in setting up the NAD lab in Singapore, contributing essential scientific insights to guide the selection of analytical equipment, capabilities to be developed, and the creation of pertinent testing protocols. Additionally, mentor junior colleagues and actively participate in the execution of R&D projects.
   
2. Assume a pivotal role as the primary technical leader in NAD:Step into the role of the key technical lead in NAD, focusing on advancing personal knowledge and expertise in the field while simultaneously enhancing Croda's intellectual property and capabilities.
   
3. Effectively plan, execute, and monitor project progress:Take charge of planning, executing, and overseeing project timelines to ensure timely results. Adapt to unforeseen projects that demand immediate attention by reorganizing the workloads of both yourself and others.
   
4. Cultivate relationships with influential technical decision-makers:Develop strong relationships with key technical decision-makers and influencers, aiming to shape technology decisions both externally with customers to promote Croda products and internally for technology development choices.
   
5. Establish authority in NAD:Gain recognition as an authority in NAD through initiatives such as customer visits, showcasing Croda's technical expertise in presentations at trade exhibitions and conferences, contributing to scientific publications, and collaborating with Croda manufacturing sites.
   
6. Innovate solutions for complex customer problems:Develop innovative solutions for customer problems, especially those that are intricate and lack a complete data set. Provide training to the sales team, agents, and customers.
   
7. Support product launches creatively:Utilize a creative and viable approach to support both new product launches and existing product ranges. This involves the development of new test methodologies and the execution of laboratory experiments.
   
8. Identify opportunities for new projects and enhance market knowledge:Actively identify opportunities for new projects, continually enhance knowledge of market areas, and stay informed about relevant scientific techniques. Communicate findings with the business as necessary.

Requirements:

• Ph.D. in a relevant field with >6 years of post-doctoral experience.
• Familiar with the design and evaluation of different vectors (e.g., lipids, polymers, peptides, etc) for NAD. This includes, but is not limited to, the operation of a microfluidics system to formluate LNP; physical-chemical characterisation (e.g., API encapsulation, quantification of loading efficiency, particle size and surface charge); evaluation of in vitro transfection effiency and toxicity; in vivo biodistrubution and toxicity.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M