Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Descriptions:

• Performing cost-benefit analyses of existing and potential customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Identifying sales opportunities by reaching out to new & existing customers
• Maintaining good relationships with all potential and existing customer
• Ensuring proper servicing and after-sales support to customer
• Data reporting to management/immediate superior and gathering market intelligence

Job Requirements:

• Positive work attitude and customer oriented
• Independent and resourceful
• Posses high integrity and work ethic
• Work as team player with full working commitment

The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in both English and Indonesian and be motivated by success.

The Client Success Specialist will work with the Travel sales team and Client Success management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, increase revenue and utilization, find opportunities for improvement, provide accurate and timely issue resolution.

Key Responsibilities:

• Onboarding clients, ensuring their success all the way through the client’s life-cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms
• Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment

The Bid Specialist’s core responsibilities are to manage prospective clients’ formal requests for proposals from receipt to submission, with support and partnership with the Senior Bid Manager. The role involves engaging subject matter experts across the business and writing compelling responses to help accelerate the growth of Allegis Global Solutions. The role involves operating as a business partner with Business Development, Operations, and Finance partners across the region and globe on large workforce solutions opportunities in the talent management industry.

The Bid Specialist role is customer-focused and able to successfully manage all facets of the proposal process under tight deadlines, including project management, response writing, stakeholder management, editing/proofing, document production, and quality control. The Bid Specialist should quickly grasp win themes, developed in partnership with Business Development, Solutions, and Operations, and compellingly articulate these in writing for an external audience.

Responsibilities

• Project managing the bid process from RFx receipt through to submission to ensure a consistently high-quality end product in line with client requirements and AGS strategy
• Writing proposals and related documentation for AGS workforce solutions product offerings
• Shaping opportunity win themes through collaboration with business development, solutions, and operations from pre-tender receipt through to the negotiation stage
• Collaborating with the pitch development team to (or, where they are not assigned; directly) manage and build pitch decks based on proposal content and requirements
• Championing specific customer needs during bid development sessions, pitch deck development, and the bid process generally
• Working with key stakeholders to build a compelling, differentiated offer
• Ensuring client-facing output adheres to corporate visual brand and general high-quality standards
• Facilitating gate and proposal development calls
• Actively participating in the development of new solutions and proposal ideas
• Peer reviewing and feeding back on other team members’ RFxs
• Managing production, distribution, and control of documents
• Maintaining and enhancing the proposal response database (Qvidian)
• Documenting own bid activity (in outline) through the Salesforce CRM system.

Sales Manager

Responsibilities:

• Responsible for the execution of sales activities in the sales area and achieve continuous sales growth and targets
• Expand local market share and drive sales revenue through identifying new product applications, adding new customers and winning over competitive accounts
• Forecast and report activity accurately in line with the sales target allocation
• Identify major projects within the accounts and running activities to build a strong client relationship
• Serves as a key point of contact between the client and the organization
• Responsible for preparation and submission of bids proposals and documents
• Collaborate and coordinate with internal technical resources to maximize product/solutions and professional service offerings
• Promote company image and services in professional way including social media platforms

Requirements:

• Minimum Degree in Electronics/Electrical/Computer Engineering or Business Administration
• Minimum 6 years sales experience in integrated system solutions relate to ICT solutions, IOT/SCADA/Industrial Control Systems, Integrated Security Systems etc.
• Validated track record of achievement
• Good presentation, communication and interpersonal skills
• Strong in languages with good technical writing skill is preferred

Who We Are

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. 

Digify is used in 138 countries today. We have more than 500,000 users worldwide. 

The Role

As a Content Marketing Specialist, you will be responsible for developing and implementing a content strategy that will fuel the growth engine of Digify.  

You should be able to come up with concepts for interesting and relevant content for our audience and execute by both writing yourself and using external writers to scale content production.  

You should also be able to repurpose and repackage content based on the channel (e.g. Linkedin, email or website landing pages). You have an understanding of what it takes to create engagement on social media, and you know the core principles of creating SEO-optimised content. 

Since we offer a niche tech software it will require a deep understanding of our customers, market and use-cases in order to produce relevant content – previous experience of content writing and/or product marketing for b2b tech startups will help you succeed in this role.  

What You’ll Be Doing

• Develop a deep understanding of Digify's product, customers, target industries, and competitors. 
• Create and execute on a content strategy that aligns with our customer personas and use-cases. 
• Collaborate with other departments, including sales, product, and customer service, to create content. 
• Work with external writers to scale content production, strong ability to act as an editor. 
• Write content in the following categories 
• SEO-optimized articles and landing page copy 
• Customer case studies 
• Thought leadership pieces and whitepapers 
• Find subject matter experts and interview them for content 
• Manage Digify’s Linkedin page. 
• Help develop sales enablement materials. 
• Prepare reports and presentations to communicate content performance to stakeholders. 

• Bachelor's/Master's degree in marketing, mass communications, journalism or equivalent 
• Excellent verbal and written communication skills in English. 
• At least 2 years of experience writing content for a tech b2b company. 
• Editorial experience in developing article outlines and reviewing articles preferred. 
• Experience with both short (social media) and long format content (ebooks, whitepapers etc). 
• Product Marketing and Copywriting experience are a big plus 
• Good understanding of SEO principles. 
• Good understanding of how Marketing funnels typically work 
• Experience in backlink building is a plus. 

Learn more about Digify by visiting our website.

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 3 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

The successful candidate will be part of the sales team. You will represent the company to promote and sell our range of inspection, maintenance and monitoring products and contribute towards achieving our sales and growth targets.

The role requires the successful candidate to actively hunt for opportunities in the market as well as to develop close relationship with existing customers, thereby always having a finger on the pulse of the market. The successful candidate will need to collaborate closely both within the team and with external stakeholders (customers and principals) to identify and deliver the most suitable product and/or solution to the customer.

Remuneration will be commensurate with experience, consisting of a fixed basic salary along with attractive sales commission and transport allowance.

Responsibilities

• To establish strong network and build close rapport with key decision makers and end-users.
• Highly motivated and results-driven in achieving sales target.
• Prospect, develop and drive sales plan.
• Manage sales strategies to improve market shares and profitability of the business.
• Provides competitor information and market intelligence and assist Sales Manager in the development of relevant sales and marketing strategies.

Requirements:

• An enthusiastic team player who can work independently
• “Hunter” instincts, positive mind-set and “can-do” attitude
• Diploma/Higher NITEC or equivalent in any discipline, candidates with Engineering/Technical background will be preferred.
• Fresh graduates are welcomed to apply. Candidates with sales experience will be preferred.
• Good spoken and written English
• Excellent communication and interpersonal skills
• Preferably with own vehicle (Class 3/3A)

Remuneration

• Attractive Basic Monthly Salary commensurate with relevant experience
• Attractive monthly Sales Commission
• Generous transport allowance if possess own vehicle

Sales Engineer

Responsibilities:

• Promote and sell company products/system solutions, develop new and existing business
• Work closely with Business Development Managers in preparation of tender bid submittal and proposal, inclusive of gathering functional, technical information and costs from in-house departments and/or other vendors
• Responsible for pre sales solutions and to follow up to RFQs / RFPs, promptly update status to relevant Business Development Managers
• Participate in sales presentation and maintain technical application materials with our company’s products & solutions
• Assist in formulating business strategies and identify new business opportunities to expand market share

Requirements:

• Bachelor in Electrical/Electronics or equivalent Engineering
• More than 3 years relevant experience in SCADA/Security/Integrated System technical solution sales in Power, Water, Oil & Gas and Building industries
• Senior position will be offered to candidates with longer industry experience
• Adaptable and self- driven to acquire new technologies
• Strong communication and presentation skills

-Must be able to work night shift and split shift

-Must be able to work extra hours if needed

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

-Must be able to work night shift or split shift

-Must be able to work extra hours or weekend if needed

Responsible for driving the Business Development Strategy, planning and executing the strategy not only to enhance the organisation's current portfolio but also explores new business opportunities to meet the organisational growth plans.

Specifically, you will

• Lead new business ventures and strategize on business ventures approaches and market entries.
• Execute new channel development and business initiatives to improve revenue streams and meet market demands in the areas of, but not limited to, cardiovascular, intervention pulmonology and airway.
• Foster strategic business partner relationships to further the Group’s business objectives
• Drive product and/or product offerings research initiatives to understand and predict future impacts on product offerings, competition, and production
• Direct approach to drive cost-benefit analysis and financial modelling of new business ventures
• Ensure accurate sales and business-related reports are submitted timely
• Track actual revenue and expenses against the budget, highlight deviations and direct follow up actions to ensure staying on course.
• Drive and oversee regulatory & corporate governance ensuring that control measures are effectively observed while pursuing business growth.

You should ideally possess

• Diploma/Degree in Nursing, Bio-medical Engineering, or Science in related fields
• Minimum 2 years of related experience in Business Development and/or Sales & Marketing experience in the Medical Sales Pharmaceutical or Nutrition sales
• Network of Cardio and Respiratory and Anaesthetist

To succeed in this role, you should

• be strategic, possess an enterprising and growth mindset, be result-driven and demonstrate the tenacity and drive to succeed
• "hunter" mindset with a creative and curious mind
• possess strong communication, interpersonal and influencing skills
• independent and self driven

If you are keen to grow professionally within a dynamic and fast-scaling organization, and also to make a difference in the medical sector.

We regret to inform that only shortlisted candidates will be contacted.

The OTC Analyst / Associate provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Responsibility of individual includes :

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

About the Role

• Developing sales strategies for customers across the Consumer/Analytics product set.
• Engaging with key specialist stakeholders, exploring new relationships and unlocking new budget holders for Consumer/Analytics products.
• Identifying opportunities to cross-sell Consumer/Analytics solutions to existing measurement customers.
• Collaborating with Account Development Leads during the account planning process to develop renewal strategies for Consumer / Analytics solutions.

Role Description

• Drives or supports overall sales strategy for specialist product set. Drives technical solution wins for specialist products.

Account strategy & Management

• Contribute to the annual CEM Client Alignment process, develop specialist product elements of the joint client business plan, and participate in account planning and sales strategy for specialist products in collaboration with Global/Regional/Local ADs and CS.
• Support Global/Regional/Local ADs in building local customer relationships and unlocking Consumer/Analytics product set stakeholders.
• Relay ongoing VoC from Consumer/Analytics sales pitches, and feedback from relationships with specialist stakeholders.
• Own prospecting and identification of selling opportunities for Consumer/Analytics product set; Support Global/Regional/Local ADs in pre-planning for contract renewal.

Driving and closing the sale

• Build Consumer/Analytics proposals as part of cross-sell effort or broader contract renewal, align stakeholders and gain support, and create and deliver technical client presentations in collaboration with Product Specialists.
• Develop and execute pricing strategy and lead negotiation process for Consumer/Analytics product set.
• Support Global/Regional/Local AD in finalization of contract execution at renewal; lead contract execution for Consumer/Analytics product set outside of annual/master contract renewals.
• Onboard Customer Success team following Consumer/Analytics sales.

Your Growth

This role is in a dynamic market in a fast-paced environment and at the core of what NielsenIQ does. Though you should possess the following skill set you will also learn to further hone your influencing skills as well as learn to work and navigate  a matrix structure. Through this role you will be exposed to all levels of leadership. Within NielsenIQ we have a number of development programmes at all levels of seniority, for both soft and hard skills, mentoring programmes and on-the-job training. 

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf #hrforce

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• 3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call support
• To support linux/Java/MariaDb applications.
• Incident and Problem management
• Should have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf #hrforce

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Key Responsibilities:

• Handle customer inquiries and provide prompt and accurate information to support the sales process.
• Maintain and update customer databases with a high degree of accuracy and confidentiality.
• Coordinate with internal departments to facilitate order processing and delivery.
• Assist in planning and coordinating E-commerce sales events, promotions, and marketing activities.
• Perform other administrative duties as required to support the sales team.

Qualifications:

• Previous experience in an administrative role, preferably within a sales or customer service environment.
• Excellent organizational and multitasking skills, with the ability to manage priorities effectively.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) .
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

• Annual leave starting from 14 days
• Corporate insurance covered
• Birthday present
• Quarterly basis team building fund
• Walkable distance from Tai Seng MRT station
• Variable bonus
• Company sponsored overseas trip
• Company paid compassionate leave
• Opportunities for career development and growth.
• A dynamic and supportive work environment.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc