Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region and especially with China airlines, training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Our client is a MNC company in the Chemicals industry. Due to their current expansion plan, they are looking for a Sales Executive to join their Sales team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Responsibilities:

• Identify potential avenues/opportunities for business growth, in line with the company's market and expansion strategy
• Foster/Maintain strong relationships with the various customers, understanding their operations and enhancing their value through innovative solutions
• Develop sales proposals tailored to the specific needs/preferences of both potential and existing customers
• Conduct product demonstrations to potential customers, showcasing the company’s product offerings
• Sustain a high level of expertise in both technical aspects and sales acumen, providing technical guidance whenever required by the customers
• Provide the appropriate terms and pricing quotations, in line with the company guidelines, to potential customers
• Generate/Deliver sales and margin forecasts when requested by the company’s key stakeholders
• Coordinate/Execute promotional events and initiatives when required
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in Chemistry, Biological Science, or other relevant field of studies
• Minimum 2 years of sales experience in the relevant industries

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Provide professional advice to customers on audio equipment selection.
• Guide customers through product features and benefits to meet their needs.
• Maintain and update visual merchandising displays to enhance store aesthetics.
• Assist fellow team members during busy periods or with technical inquiries.

Requirements:

• GCE “N” Level and above.
• At least 1 year of customer service experience in a related field.
• Possesses a deep enthusiasm for music and the audio-visual industry, driven by a genuine passion and interest.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

Job Description:

1. Drive Growth and Expansion: Spearhead initiatives to drive growth and expand the company's presence in the port industry.
   
2. Identify Business Opportunities: Proactively identify and capitalize on new business opportunities in the dynamic port sector.
   
3. Implement Effective Strategies: Formulate and implement effective business development strategies to achieve organizational goals.
   
4. Lead Team Achievements: Provide leadership to a team, guiding them to achieve revenue and market share objectives.
   
5. Client Relationship Management: Foster and maintain strong relationships with existing clients while cultivating ties with potential clients.
   
6. Market Trends Monitoring: Stay informed about market trends and industry developments to ensure the company's competitive edge.
   
7. Financial Planning Oversight:Oversee budgeting and financial planning activities related to business development projects.
   

Requirements:

1. Proven Experience: Possess a minimum of 8-10 years of proven experience in business development, sales, or related leadership in the port industry.
   
2. Industry Understanding: Deep understanding of the port industry, encompassing market dynamics and emerging trends.
   
3. Negotiation Skills: Demonstrate strong negotiation and deal-closing abilities in various business scenarios.
   
4. Analytical Mindset: Utilize an analytical mindset with strategic decision-making skills for effective planning.
   
5. Adaptability: Exhibit adaptability to navigate changing business environments and shifting priorities.
   
6. Networking: Leverage an extensive network of industry contacts to facilitate business growth.
   
7. Results-Driven Approach: Adopt a results-oriented approach with a focus on exceeding business development targets.
   

EA License No: 23C1703

EA Personnel No: R1762582

EA Personnel Name: Wong Choo Sian

Job Location : Loyang , near pasir ris

Industry : Aviation / Aerospace

Job Responsibilities

Manage customer account/area sales assigned
Provide adequate customer support to satisfy all key requirements
Promote and present new repair capabilities and product to customers
Achieve or exceed defined sales targets for the assigned territory
Build rapport with customers to increase customer satisfaction and reduce customer complaints
Develop new business opportunities and expand customer base
Assist in ad-hoc assignments where necessary

Qualifications

Minimum Degree in any discipline
Minimum 2 years of experience in aerospace industry, sales and marketing
Experience in interacting with cross culture
Understand Aerospace market, practice and process
Mature, highly driven individual who is passionate about the job and possesses good leadership skills
Ability to balance multiple priorities and commitments and proven track record in meeting deadlines in a fast-paced environment independently
Strong critical thinking and analytical skills

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Description:

As a Management Trainee, you will:

• Undergo a comprehensive training program: Gain hands-on experience and exposure to various departments, including Sales, Marketing and Operations.
• Learn from industry experts: Work closely with Engineers to develop a deep understanding of our business operations, products and industry dynamics.
• Participate in projects and assignments: Honing your skills in Sales Planning, Technical Decision-Making, Problem-solving, and Project management, while also cultivating your ability to integrate complex technical solutions, collaborate effectively with cross-functional teams, and adapt to dynamic customer requirements.
• Rotate through different roles: Experience various aspects of our business to prepare for the responsibilities of a Sales Manager.

Post-Training Placement:

Upon successful completion of the one-year training program in Singapore Headquater, you will be assigned to our Indonesia office as a Sales Manager. In this role, you will:

• Lead and develop a high-performing sales team: Drive revenue growth by developing and executing effective sales strategies.
• Build and maintain client relationships: Cultivate strong partnerships with clients to understand their needs and provide tailored solutions.
• Achieve sales targets: Set and achieve ambitious sales targets, contributing to the overall success of the business in Indonesia.

Qualifications & Requirements:

Bachelor's degree in Engineering or a related field.

Experience in managing a team.

Aggressive and result driven.

Strong interpersonal and communication skills.

Willingness to relocate to Indonesia after the training period.

Able to speak in Mandarin to liaise with Mandarin-speaking associates and clients.

If you are a motivated and ambitious individual ready to embark on an exciting career journey, we invite you to apply by submitting your resume.

This is a challenging yet rewarding program designed to groom future leaders within our organization. Successful candidates will have opportunities for career advancement.

Job Requirements:

• Plan, schedule, coordinate and manage projects
• Ensure projects launch on schedule
• Ensure effective communications and coordinations with internal departments on project
• Coordinate with internal logistics, planners, purchasers, production and accounts receivable teams to process customer orders from purchasing order receipt through to invoicing and payments
• Maintain regular and extensive communications with client on project status
• Attend to customer's requirements & coordinate on the necessary support till order is fulfilled
• Ensure timely response to customers' requests

Job Requirements:

• NITEC/Diploma or equivalent
• Good communication and interpersonal skills
• Candidates with EPR knowledge and good team player have added advantage

We are looking for a competitive and trustworthy Sales Executive to represent the Company's portfolio of products in the healthcare industry.

Responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

If you have excellent communication skills and feel comfortable reaching out to potential clients to represent our products, we’d very much like to meet you.

Job scope includes:

• Report to Sales Manager.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities.
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Establish good rapport with decision makers.
• Engage in negotiation strategy.
• Develop a deep understanding of client’s needs.

Minimum qualifications required for this role are:

• Minimum diploma in Science, Pharmacy, Business, Management or related field.
• Experience with sales and marketing is preferred.
• Team player willing to work effectively with others.
• Strong planning, presentation and communication skills.
• Candidates with a Class 3 valid driving license and a car would be preferred.

Transport allowances are provided for all sales executives.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job title: Technical Pre-Sales Consultant

About Turnkey:

Our deep expertise and years of industry experience have since seen us recognised as one of the leading software providers in sustainability, with a particular emphasis on ESG and risk management.

Today, we have a diverse team of experienced professionals dedicated to linking environmental and social impacts to business performance for clients in over 7000 locations across 46 countries.

This team provides key areas of support – including data collection and reporting, consultancy and analysis of ESG metrics, and framework reporting – to ensure risk management is as simple, effective and rewarding as possible.

Job description:

We are looking for an ESG Pre-Sales Solutions Consultant. Your role involves clearly uncovering and defining the customers’ problems, designing a solution that addresses these problems and demonstrating to the customer value outcomes through scope-defined POCs.

The consultant will also need to possess some technical data analytics skills as you would be keenly interested in using your data analytics powers to help corporate drive meaningful and material outcomes for their ESG ambitions.

Responsibilities:

1. Translate business needs into strategic roadmaps and executable solutions
2. Write compelling proposals that meet both client needs and Sustainion’s business objectives
3. Presenting to customers our solution offering
4. Work with our internal product and services to ensure that our platform adequately addresses the customer’s problems
5. Build trusted relationships with our customers

Requirements:

1. A minimum of 3 years in a presales capacity, demonstrating a track record of successful client engagements.
2. Skilled in crafting convincing solution proposals for customers.
3. Excellent problem-solving skills and attention to detail.
4. Strong communication skills and working well in a team.
5. Keen desire to use the power of analytics to drive ESG goals for corporates.
6. Independent worker.

Preferred qualifications:

1. At least 1 year of working experience with PowerBI
2. Experience in a similar role.
3. Knowledge of ETL processes and data modelling.
4. Familiarity with other data visualization tools.

*Attractive Package ： Basic Salary + Commission (after confirmation of employment - Up to 10K monthly)*

Job Summary:

We’re looking for Pet Companion Specialist to join our passionate team. The ideal candidate should be a results-driven individual with a passion for sales, Well organized, high sense of responsibility, customer-service oriented and patient with both pets and people.

Working Location

Serangoon Garden or Sungei Tengah

Job Requirements

• Sales motivated
• Must have basic knowledge of dog breeds
• Able to handle puppies of all sizes
• Knowledge of basic grooming and basic dog care.
• Have a huge passionate for animals
• Willing to work 6 days a week
• Able to work on weekends and public holidays
• At least 1 year experience in puppies sales

Duties and Responsibilities

• Support the day-to-day business operations
• In-charge of sales and wellbeing of puppies
• Daily checking of skin and health of the puppies
• Prepares daily reports of puppy’s sales transactions
• Perform general housekeeping to maintain a safe and hygienic environment of kennel and sales area.
• Daily updating of social media platform
• Responsible for photo/video taking of puppies and uploading to social media
• Responsible for grooming of puppies
• After sales follow up with customers on conditions of the puppies sold
• Build and maintain excellent relationships with clients and business partners
• Achieve sales target set by management
• Resolves issues, returns and other post-sale transactions
• Responsible for sending/fetching of puppies to/from vet clinics, if needed
• Monthly submission of form and sales record to AVS
• Addressing and resolving customer’s complaints in a professional manner
• Any other ad hoc duties as assigned

Job Responsibilities:

• Develop and execute effective sales strategies to penetrate and expand the company's presence in the APAC region.
• Build and maintain relationship with selected business partners and distributor.
• Lead responsibility to manage vertical business from strategy to execution.
• Collaborate with cross-functional teams to develop customized solutions and proposals for international clients.
• Travel internationally to meet with clients, attend conferences, and participate in business development activities.

Job Requirements:

• Bachelor degree or equivalent with at least 5 years of relevant working experience.
• Have strong independent thinking and problem solving capability.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Work experience in electronic industry preferred.
• Individual must be willing to work in a dynamic start up environment and willingness to travel internationally as required.

HOW TO APPLY:

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | EA Registration No.: R21100397

Information:

1. 5-day work week:
2. Mon-Fri: 0830-1730

Responsibilities:

• Managing the sales team to achieve growth and sales targets
• Design & implement strategic business plan to expand customer base and presence
• Manage sales by developing a business plan that covers revenue and expense controls
• Perform recruiting, objectives setting, coaching and performance monitoring of salesperson.
• Develop sales team through motivation, counselling and educate service knowledge
• Build long-lasting customer relationships by partnering and understand their needs
• Present realistic budget/forecasts to the management team
• Identify new opportunity and trend of new products and competition status

Requirements:

• Diploma/ Degree iny any discipline
• Min 3 years in B2B as Sales Manager in transport/logistics/supply chain industry
• Competent in planning, implement sales strategies and lead a team
• Proven negotiation skills complied with the ability to close business wins
• Able to develop sales plans, analyzing profitability of prospects, and review operational & financial data
• Proficient in customer relationship management.

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

Job description

• Experience in dental devices sales will be preferred
• Hunger for success and career advancement
• Good remuneration package

Introduction:

Our company is based in Singapore with networks across the region dealing with Medical and Dental devices. We are aggressively expanding our product range and sales network. We require experienced and motivated sales personnel to drive and develop our Medical sales division in Singapore. Ample opportunity for career development and advancement both locally and regionally will be provided to successful applicants. Attractive remuneration and performance based commission packages will be also provided.

Main Role:

• Executing marketing programs and sales promotion of dental devices and consumable products to professionals in government and private sectors
• Product development and managing of key opinion leaders
• Provide training, application support and assistance to customers

Requirements:

• Experience in dental devices sales will be preferred
• Experience and existing network in the Dental Industry will be highly regarded
• Motivated, independent and able to perform under minimal supervision
• Hunger for success and career advancement
• Strong interpersonal skills and high level of self discipline

If you feel you meet the requirements for this position, please send your full resume.

We regret to inform you that only shortlisted candidates will be contacted.

Job Scopes:

• To establish strong network and build close rapport with key decision makers and end-users.
• Highly motivated and results-driven in achieving sales target.
• Prospect, develop and drive sales plan.
• Manage sales strategies to improve market shares and profitability of the business.
• Provides competitor information and market intelligence and assist Sales Manager in the development of relevant sales and marketing strategies.

Requirements:

• Sales driven
• Possess own vehicles

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R2210666

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Description:

• Greet and assist customers, providing a positive and personalized shopping experience.
• Possess in-depth knowledge of products and services, offering guidance and recommendations to customers.
• Execute sales transactions accurately and efficiently, processing payments and providing receipts.
• Maintain attractive and organized product displays, ensuring the store's visual appeal.
• Monitor and manage inventory levels, restocking shelves as needed and conducting periodic stock checks.
• Recommend additional products and accessories to maximize sales opportunities.
• Address customer inquiries, resolve concerns, and provide after-sales support.
• Work towards achieving individual and team sales targets.
• Participate in sales promotions and events to drive customer traffic and increase sales.
• Handle cash transactions, maintain cash registers, and reconcile daily sales.
• Ensure the cleanliness and tidiness of the store, including restrooms and fitting rooms.

Job Requirement:

• High school diploma or equivalent; additional education in sales or retail management is a plus.
• Proven experience in retail sales with a focus on customer service.
• Excellent communication and interpersonal skills.
• Ability to effectively persuade and close sales.
• A customer-focused approach with the ability to create a positive shopping experience.
• Flexibility to work in a dynamic and fast-paced retail environment.
• Collaborative and willing to work seamlessly with colleagues.
• High energy levels with a passion for retail and sales.
• Ability to handle customer issues and find effective solutions.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

WONDER SOFTWARE PTE. LTD. is not just a software development company, we are the architects of cutting-edge solutions tailored for the medical industry including clinical research operations. Our journey commenced at the dawn of 2023. We proudly stand as the offspring of a distinguished parent company with a remarkable 17-year legacy in Shanghai (HQ) and other district. Our roots in the industry run deep and our mission is to become the Singapore's leader within 5 years.

Roles & Responsibilities:

1) Supporting in Sales

2) Work closely with backend system developers, product managers and engineers.

3) Participate in development of backend system

4) Provide customer service and handle sales’s enquiries

5) Understand web application development requirements and procedure

6) Supporting in system maintenance (training provided)

7) Trademark and Intellectual Property (IP) application

Qualifications:

1) Minimum 3 years relevant experience

2) Diploma / Advance Diploma/ Degree in Computer Science, Engineering, or a related subject with at least 3 years of related presales working experience in IT.

3) Good presentation skills

4) JAVA, SQL, SaaS knowledge is a bonus

5) Proficiency in both Mandarin and English is a mandatory requirement. You are required to contact and work closely with colleagues stationed in China.

We regret that only shortlisted candidates will be notified.

Full-Time Staff Benefits
1. Attractive salary package
2. Medical Coverage
3. Dental & Optical Coverage
4. Annual Leave
5. Birthday Leave
6. Staff Purchase (applicable for all the brands under Valiram Group) *
7. 2 off days in a week
8. On Job Training and mentoring will be provided
9. Comprehensive career development plan
*Terms & Conditions Apply

Job Description

• Work to hit individuals sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.
• Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.
• Working together with Managers and floor to manage inventory and minimize stock losses.
• Conduct daily, monthly stock count for store.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.
• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• Any Ad Hoc reporting as required by the Managers.

Requirements

• Energetic and proactive individuals who can work in a dynamic environment.
• Sales and customer-oriented.
• Excellent customer service and communication skills.
• Working hours: 44 hours per week (include weekend, PHs), retail hours.

• Overall responsible for providing energy solutions to our corporate customers through promoting a wide range of industrial batteries.
• Generate sales to achieve profitability and distribution objectives, performing sales administration duties, troubleshooting technical issues and liaising with logistics team for goods delivery.

Requirements:

• Diploma and above
• At least 2 years of experience in industrial sales/battery product sales.
• Possess own vehicle.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are currently looking to hire an enthusiastic and energetic Telemarketer to join our team and build a strong referral of clients to assist and grow their business. Identifying opportunities for referrals and appointment setting through leads generation, following up on leads for future prospecting as well. New business generation by referring potential clients to understand needs via providing qualifying questions and answering customer questions or queries. Managing the sales process to close new business referrals and setting up appointments. Meeting and exceeding monthly referral/appointment set and sales targets.

Little or no experience needed!

Full training and support provided!

All are welcome!

Job description

• Responsible for distributor targets in the appointed markets and products
• Develop and cultivate of the markets that you are responsible for
• Understand the marketplace; competitors’ products, pricing and sales strategies
• Responsible for the products’ profitability (sales and inventory)
• Develop marketing strategy, product positioning and messaging
• Achieve targeted business share by product categories
• Build brand equity through effective management of marketing activities
• Perform Inventory, Sales and Purchase management
• Coordinate product launches and promotional activities for overseas market
• Any other ad hoc duties as assigned

REQUIREMENTS

• Degree in Marketing/Business
• Candidate with 2-3 years of sales experience in related industry (preferred) or consumer products
• Knowledge in Business Accounting P&L is an added advantage
• Team player with strong analytical, excellent international and communication skills
• Good business acumen and presentation skills
• Ability to conceptualise marketing directions
• Able to work in a fast pace environment
• Occasional overseas travelling is required. covers, Cambodia, Myanmar, Brunei, Mongolia, Fiji, PNG, pacific island.

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Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037