Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.
Alma House is ideal for anyone seeking greater flexibility, with space for work, stay, and living. Across 79 different rooms, a variety of room types caters to the needs of both short-term and long-term corporate and leisure travelers. There are also exclusive guests-only spaces, such as the communal lobby bar that acts as an extended living room.
Embracing the authentic, Alma House offers a curated experience – connecting people, place, planet, and possibilities.
Your Responsibility
Reporting to the Executive Manager and General Manager, this person is responsible for lead generation and conversion for the property. This includes B2B partners and B2C customers across the different target audiences.
She or he will look after generating revenue, occupancy, and work with the front of house team for upselling and customer retention such as by extending the guest’s length of stay. She or he will look after the entire sales process from lead acquisition to lead conversion, whilst minimizing customer acquisition cost. She or he will have a close coordination with the guest experience team for all reservations related work and to create a flawless guest journey. He or she will also work closely with the marketing team and management to share best practices and propose initiatives that can create a numerical impact for the property.
This person will be the main point of contact for several customers across their booking process and will collaborate with several external parties such as event/conference planners, company HR representatives and travel agencies, acting as a key account manager.
He or she is to be a great brand ambassador and sales person at all times. In close collaboration with the property leadership, this person is expected to bring new business to the property to maximize the day to day occupancy.
This person will be evaluated based on overall performance from both B2C and B2B sales driven and converted to the property. He or she should have a “hunter” attitude, on the phone, email, doing site visits, meeting customers and continuously generating new business.
Skills Required
● A minimum of 3 years in relevant working experience: reservations, sales.
● Must be a hands-on person that is resourceful, proactive and a team player
● Must have good communication skills internally and externally. Verbiage is critical.
● This person must have a professional appearance and attitude when dealing with customers
● Must be curious, eager to learn and flexible across the job scope
● Must continuously come up with new ideas for generating more business
● Is organized, structured and prompt in responding to guest requests
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