Your Role

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Head of Operations - Global Customer Services, JAPAC at Palo Alto Networks, the individual will play a crucial role in enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Professional Services, Customer Success and Technical Support teams. The Head of GCS Operations, JAPAC will perform data analysis and provide relevant insights to aid the Vice President of Global Customer Success (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be instrumental in establishing robust operating rigor and feedback mechanisms that inform product improvements and in driving initiatives to maintain high standards across GCS, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, the Director of Operations will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the operating cadence with the company's overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

To deliver standardized clinical trials laboratory services at the highest operating and financial performance. To ensure superior, analytical performance that exceeds global bio-pharmaceutical sponsors’ expectations (i.e. turnaround time, long-term results ‘consistency within set specifications, lower unit cost). To provide accurate and timely services to investigators to safeguard study subjects’ safety and protocol compliance. The incumbent leads a regional laboratory operation and streamlines current, or develops new, profitable analytical services.

Key Accountabilities:

• Improve regional lab operation productivity (Revenue/FTE), assays unit costs, re-organize workflows and platforms (consolidate, concentrate) to maximize profits (contribution margin) and quality (volume/bench).
• Collaborate with the Global Business Process Owners and staff members of Investigator Services, Project Management, Data Management, IT and Quality Assurance to deliver high quality Laboratory services within required turnaround time and improved operating performance (efficiency, quality, speed, cost and competitiveness).
• Assist in developing new laboratory services and processes to exceed sponsors’ expectations, deploy new assays on time and Key Accountabilities
• Control regional operation for compliance with the company’s global and unique set of quality standards (GxP, CAP, ISO, etc.). Assist in the roll out of new and improved programs. Secure and maintain accreditations recognized by sponsors (CAP, NGSP, etc.).
• Support and work with QA: ensure timely resolution of corrective actions to clients’ and internal audit findings. Implement and follow through preventive actions - amend SOPs, document staff competency and controls staff compliance.
• Ensure analytical QC and proficiency testing programs are performed and corrective actions taken within set time frames.
• Collaborates with subcontracting partner laboratories, external network of laboratory scientists and medical experts, vendors and suppliers supporting laboratory operations and services to maintain/improve service level, ensuring client satisfaction.
• Manage staff performance: set objectives in line with annual plan, perform regular reviews, manage deviations, provide rewards or corrective measures as requested, manage TCE budget within guidelines. Recruit, train and retain highest caliber individuals that meet the requirements for performing the job. Manage poor performers. Ensure on going staff competency in their respective roles.

You will develop and implement tailored strategies and business models in a dynamic international project environment and support our clients to master their challenges. As a Project Manager, you will assume responsibility for one or more projects or lead streams in larger programs and actively participate in business development and acquisition approaches. You directly interact with clients at CXO and management level and guide project teams. From the start, you are considered an entrepreneur in our company. We encourage you to show initiative, think creatively and take responsibility.

The job includes:

• Developing market and growth strategies, optimizing organizational structures and support strategic performance improvement programs, from strategic design to implementation.
• Being a key pillar in our organization and important interface to our clients. while being responsible for project delivery and team guidance.
• Working with our clients (leading global retail and consumer groups across the region), from junior associates to senior stakeholder groups.
• Finalizing and presenting deliverables to the client.
• Mentoring, guiding, coaching and sharing consumer and retail subject matter knowledge with colleagues and wider business.
• Shaping and retaining excellent working relationships with our clients to ensure that project scope is met bringing steady and constant quality in all outputs.

Key responsibilities:

• Day to day management of accountability programs for selected key regional clients
• The preparation of buying results for clients within the region including reviewing data and co-creation of delivery presentations
• Developing strong relationships with buyers in local offices, WW account teams and media auditors
• Providing advice and support to local offices on media accountability
• To contribute to New Business pitches and cost exercises including reviewing of responses, managing of timelines, analysing feedback and reviewing against benchmarks
• Manage global and regional communications effectively to share best practice and get desired results from local markets
• To work alongside the Worldwide Investment team to maintain a strong collaborative global trading community
• Reporting into the APAC Investment and accountability director

Job Description:

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Requirements:

• At least two years' experience as a marketing manager.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional sales、analytical and problem-solving skills.
• Strong time management and organizational abilities.

ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster. We help more than 5,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage.

We bring together top experts from all over the world to form our growing team of 800+ employees. Our offices are based in 15 countries with headquarters in the United States. Joining ABBYY means being part of a professional community passionate about technology and driven to develop our skills further. We are excited to offer opportunities working in Artificial Intelligence, Computer Vision, Natural Language Processing, Machine Learning, and Data Science.

We believe that our colleagues are our greatest asset, and we are thrilled to provide you with this opportunity to continue your journey with us. Whether you're seeking to unleash your potential in a new role or take the next step in your professional journey, you've come to the right place.

Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.

We invite you to join our team. Reimagine your future with boundless opportunities and a team who champions your success and expand your knowledge with every customer interaction while working flexible hours!

Responsibilities

• Sell ABBYY solutions to New Logo Enterprise Accounts.
• Maintain and develop an active pipeline of forecasted opportunities to meet quarterly quota objectives.
• Drive pipeline velocity activities to generate New Logo business.
• Develop new and expanded sales prospects, negotiate sales agreements, and close sales opportunities.
• Analyze customers business needs, cultivate executive relationships, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.
• Lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients.
• Provide overall sales and account management support for any new or existing customers as assigned.
• Develop and maintain a communications strategy for assigned and closed customers.
• Create and update Accounts, Opportunities, Orders, etc. within ABBYY’s CRM system.
• Participate in product training sessions, meetings, team and skills building activities, and professional development classes.
• Partner with the ABBYY Presales and Training teams to coordinate solutions demonstrations and/or product training to prospects and customers.
• Prepare and provide data and information as needed for sales team meetings that focus on revenue performance, forecasts, and customer satisfaction initiatives.

Requirements

• 10+ years of experience successfully selling enterprise software and/or SaaS, of which 4+ years must be in the areas of Intelligent Document Automation, RPA, Business Process Automation or Process Mining.
• Hunter/Closer mentality with the ability to generate new business consistently.
• Strong interpersonal skills, polished, credible and comfortable interacting at CXO/executive level.
• Knowledge of market research, sales and negotiation principles.
• Proven contributor to a sales team with consistent achievement of sales quotas.
• Strong business development, account management and relationship management skills.
• Highly proficient level of computer skills including Microsoft Office, SalesForce, LinkedIn, Webinar, and social media/marketing tools.
• Outstanding verbal and written communication skills.
• Excellent telephone sales skills.
• Proficient organizational skills and solution presentation skills.
• Self-directed, motivated individual who can work effectively in remote or office-based environments.
• Fluent in English and other Asian languages

Education

• Bachelor's Degree (4-year degree), preference of Business or related study, or equivalent work experience.

We enable you to:

Be Challenged

Using established internal processes, we analyze and act on unique customer requests. No two cases are identical. As trusted advisors, we work with our customers to define the best solution for their IT and business strategies. Through this collaboration, we continue to learn more about business processes in companies from all over the world.

Be a Trusted Advisor

ABBYY's global expertise includes various industries, such as Financial Services, Insurance, Transportation & Logistics, Healthcare, Government, and Legal. We are a significant player in the RPA and broader intelligent automation market through strategic partnerships and embedded technology licensing with leading vendors. As part of our team, you're a member of a trusted community that continually strives to achieve the best results for our customers.

Be Flexible

Work-life balance looks a little different for everyone. Employees regularly collaborate with their managers to design a workday that works best with flexible working hours.

Be Yourself

The success of our employees is a top priority for us. We value a culture of trust, collaboration, and respect by fostering open communication, a continuous cycle of feedback, and recognition. We know every team member brings unique value and aspirations. We enjoy learning about each employee and seeing careers grow at ABBYY.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace.

Overview of Role

The position reports to the Chief of Operations and will be part of the Operations team. She or he will ensure that scheduling and day-to-day operations are running smoothly and that any problems are flagged at an early stage to minimize costs.

Main Responsibilities

• Working closely with traders, manage cargo movements, create schedules and nominations based on the supply and demand plan.
• Establish good working relationships with counterparties, alongside internal and external stakeholders.
• Issue, review and/or trade confirmations, contracts and/or letters of credits.
• Liaise with Inspector, agent, ship brokers, trade counterparties, storage terminals and internal departments to ensure smooth physical operation, ships meet statutory regulations and availability of quality certificates and test samples.
• Invoice customers and pay our suppliers /service provider's invoices.
• Assist with KYC and counterparty registration.
• Consolidating tender invitation, sending reminders to respective Trading Desks and recording all bids/offers/information known.

Profile

The individual should have the following experience:

• Required Language(s): Chinese and English.
• Able to correspond with Chinese counterparties/banks.
• Willing and able to multi-task and work in a fast-paced environment.
• Mature, independent, self-motivated and a team player.
• At least 3 years trade operations experience in energy and/or commodities Industry.
• Exposure to Chinese teapot refineries is a benefit.
• Preferably can start work immediately/short notice.

Responsibilities:

• Responsible for the day to day management of projects.
• Maintain project plans, schedules, and progress on deliverables.
• Communicate with clients on project details
• Coordinate with technical leads to ensure all deliverables are met
• Assign tasks to team members and track their progress and time required

Requirements:

• At least Bachelor’s degree and minimum 5 years of experience
• 3-5 years of experience in the field of Project Management in the IT Industry
• Previous experience running a large IT project of 6 months or longer
• Excellent English skills both written and spoken
• Good communication skills
• Detail-oriented and well organized
• Proficiency in MS Project, Word, Excel and PowerPoint

Note: This is currently a work from home position so candidates must have home internet service with at least 30MBPS.

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

What’s the job?

The Housekeeping Manager manages and supervises the housekeeping and laundry operations to ensure product quality standards are met and optimum service is provided to hotel guests according to hotel or company business objectives. The Housekeeping Manager is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. Your duties and responsibilities are including but not limited to the following.

Your day-to-day

Financial Returns:

· Prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

· Maintain proper inventory levels, managing cost per room for supplies and labour(example: bed & bath linen reuse and laundry operation).

· Assist with external vendor induction and support in managing the performance of external vendors and other contacts as needed.

· Monitor and manage outsourced manning provisions to ensure optimal productivity.

· Drive and deliver monthly Workforce Optimization initiatives to support departmental manning efficiencies.

Guest Experience:

· Conduct routine inspection of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

· Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.

· Carry out special requests from guests, VIPs, repeat visitors and club members.

· Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Assist guests with their questions and complaints to achieve complete guest satisfaction.

· Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

People:

· Responsible for recruitment processes of direct hires and outsourced contractors.

· Provide mentoring, coaching and regular feedback to help manage conflicts and improve team performance and engagement.

· Oversee any disciplinary related actions in accordance with company rules and policies.

· Establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

· Manage daily activities, plan and assign work ensuring you always have the optimum staffing numbers.

· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

· Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

· Drive a great working environment for teams to thrive – connect departments to create sense of one team.

· Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Responsible Business:

· Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Maintain procedures for security of lost and found items.

· Close liaison with Engineering department on Preventive Maintenance Management (PPM) program daily.

· To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.

· Perform other duties as assigned. May also serve as manager on duty.

As part of the STT GDC Northeast Asia team, you will be assisting in the formulation and execution of corporate development & asset management strategies and plans for the STT GDC’s Northeast Asia region which includes Korea and Japan. You are expected to possess sound technical skills/knowledge in financial modelling, to be able to support the lead in analysis and execution of any acquisition, locally and regionally.

• Evaluating investment opportunities and supporting the lead in structuring/executing the acquisition of data centre assets/DC operating companies as well as greenfield and brownfield data centre development opportunities within the Northeast Asia region.
• Financial modelling to assess/support acquisitions & development plans, presenting financial analysis to key internal stakeholders.
• Carry out commercial and financial due diligence for assets to be acquired, working with external advisers/consultants.
• Work with in-house Counsel and Lead to manage legal adviser(s), review and negotiate key legal terms within the legal documentation related to acquisitions with external legal counsels in the various jurisdictions.
• Working closely with tax advisors on the structuring of transactions including stamp duty analysis and use of offshore tax entities or other jurisdictions as may be necessary.
• Preparation and presentation of Investment memos/presentations for the acquisitions.
• Sector research to keep apprised of updated trends and market news/information including the review and analysis of financials, market information and analyst reports from sources including Tier One Research, Bloomberg, and Data Centre Dynamics etc.
• Work with portfolio companies and joint venture partners including Hyosung (South Korea) within the Northeast Asia region on asset/portfolio management including oversight of existing portfolio assets and integral involvement in new development assets or expansion plans.

Requirements

• Bachelor’s degree in Finance/Banking or equivalent
• CFA / CPA qualification
• Experience in data centre and/or real estate industry.
• Minimum 5-8 years’ experience in investment banking, merger & acquisitions, deal execution and risk management.
• Possess good knowledge and experiences to be able to successfully navigate complexities of business relations in Korea and Japan.
• Strong technical skill sets such as financial modelling, valuation, and due diligence (e.g., commercial, financial).
• MS office skills (Excel, Word, PowerPoint).
• Strong communication and presentation skills.
• Independent and able to work under tight deadlines in a fast-paced and high-pressure environment.
• Ability to work effectively across various stakeholder groups.
• Strong analytical skills and attention to detail.
• Excellent teamwork and interpersonal skills

We are a Japanese development-oriented company for microelectronics testing, a worldwide leader, especially in the field of Semiconductor testing equipment (Probe card, Test socket).

Our global subsidiaries are located in the United States, China, Taiwan, South Korea, Singapore, and Germany, with around 1,500 employees worldwide.

Our target is to act closely with our customers, manufacturers for simplifying order receiving and maintenance system.

Your main tasks are particularly the following:

• Acquisition and having business negotiation with customers in the field of the Semiconductor industry.
• Building up the new key account platform to expand the sales efforts.
• Presentation of the company’s products to the customers.
• Creating offers and have contract negotiations with business partners for general agreements.
• Working with the technical support team to resolve technical questions or develop solutions for the customers.
• Observing and analysis of the potential customers, markets and competitors companies.
• Creating the sales plan and strategy.
• Coordinating special marketing activities, such as fairs or trade shows, etc.
• Controlling and supporting the projects according to the customer’s needs.
• Coordinating the customer’s orders.

Requirements

• University degree or apprenticeship in economics, microelectronics engineering, electrical engineering, and industrial engineering are preferable.
• At least 2 - 3 years of relevant working experience in Semiconductor industries.
• Good MS-Office- and PC-knowledge (Word, Excel, PowerPoint), Internet.
• Sales-oriented thinking, strong attention to details, structured and efficient way of working.
• Ability to work in a team, self-employed working style, fast learner, good skills, flexibility.
• Willingness to travel Preferable in addition.
• Working experience with wafer test or final test related product for the semiconductor industry is preferable.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23943

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support

· Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management

· Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)

· Ensure customer queries are answered and/or resolved in a timely manner

· Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)

· Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools

· Act as key liaison point with Event Operations team for customer data and Event floor plan queries

· Prioritizing tasks and eye for details

· Where required, support Event team in organisation of sales events

• CRM (Salesforce) / invoicing system (EMS) support to sales teams

· Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge

· Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis

• Reporting, Data Analysis & Investigation

· Perform Salesforce (CRM) reporting and ad-hoc reports as requested

· Where relevant manage integration of International Joint Venture reports

· Support Sales team with proactive insight and trend analysis

• Campaign Management

· Support to Sales Leadership and CRM team to set up, assign and manage campaigns

· Manage the gathering of member lists / data for campaigns and QA

• Testing & Improving Salesforce Development

· Act as liaison between Sales team and CRM team to gather regular system feedback

· Help identify priorities for development and gather requirements

· Perform User Acceptance Testing

• Perform additional responsibilities as assigned

ILLUSTRATIVE ROLE METRICS:

· Accuracy of data and reports

· Efficiency gain of team supported by role

· Adoption of Sales processes and Salesforce.com technology

POSITION REQUIREMENTS:

· University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification

· Minimum 2 years of sales support experience across international regions and cultures

· Strong organization, time management skills and ability to work with senior internal stakeholders

· Experience of data analysis and manipulation

· Ability to proactively handle and respond to internal & external stakeholders

· Interpersonal skills, confident personality, high level of enthusiasm

OTHER PREFERRED ATTRIBUTES:

· Experience with Salesforce (Sales Cloud) Preferably

· MS Office

Responsibilities:

• Frequent liaising with internal and external functional teams to ensure project deadlines are meet
• Strong teamwork to collaborate with functional teams to ensure project are successfully launched
• Generate ideas and support in strategy development toward the future of After sales business
• Monitor and analyse regional key performance index to identify potential opportunities for profit enhancement

Job Requirements:

• Degree in Marketing/Economics/Business/Information Technology discipline
• No Experience welcome to apply
• Self-starter, motivated, good social skills, problem -solver, multi tasker and adaptive environment
• Strong interest in car aftersales and Kaizen (improvement activities)
• Able to think independently providing creative solutions and respond flexibly to different business situations
• Customer orientated, meticulous, team player and cheerful personality.
• Independent, self- motivated and able to multi task to meet deadline
• Good computer knowledge of MS Excel (pivot, vlookup), Word, PowerPoint.
• Strong in communication, coordination, interpersonal and presentation skills
• Strong learning attitude, good database management skills
• Able travel to overseas , learn new technology (Travel once every 2 months for around 3 days)

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

The Job in short

A Senior Business Development Manager is the oil that makes the whole sales machine runs smoothly!

Meet the job

Most companies within the Financial Services industry have realized that superior customer experience and an excellent user interface is a must-have in the current market. In this role, you will be responsible for challenging these enterprises to think outside of the box to realize the true value that Backbase brings to the table. You will follow up on their interest and convert new opportunities into successful and happy customers. The focus will be for the Asia region.You’ll have multiple opportunities to present the solutions at the customers onsite in your region. We will help you grow into your sales career, where you will be trained and mentored to become the best in the business.

How about you

● You are proactive and independent;
● You are ready to take the next step in your sales careers where you will be able to grow into a direct sales role;
● You are a master communicator and multilingual; Proficiency in English, and secondary knowledge of Asian languages like Vietnamese, Tagalog since you will be dealing with clients across the globe.
● You have an ability to understand customer business drivers and the ability to establish buy-in at all levels;
● You are able to talk (and listen!) to C-level executives about the challenges they face. It is all about excellent organizational, presentation and communication skills;
● You have to be digitally fluent;
● It is in your nature to want to learn more about the market and developments that are happening all around you;
● We don’t care about years of experience, we care about what you bring to the table.
● Calm and easy presenter.