Baker Tilly in Singapore

Baker Tilly is a full-service accounting and advisory firm that offers industry specialised services in assurance, tax and advisory. With a focus on serving entrepreneurs, family-owned business, not-for-profits to public-listed companies, we help our clients plan for the future.

The Governance and Risk Team in Baker Tilly is a dynamic and fast expanding team within the Advisory Practice which prides itself in delivering high standards of professional services to clients. The services that we offer include:

• Internal audit outsourcing/ co-sourcing

• Enterprise risk management

• Forensic/ investigative reviews

• Business processes, strategy and management consulting

• ESG & sustainability consulting

We are the trusted advisor to many public listed companies in Singapore, Hong Kong and beyond. These clients span from family owned enterprises, multinationals, small and medium enterprises to not for profit organizations. They belong to varied industries and operate in many jurisdictions across the world. We consider the circumstances that are unique to every client and tailor our recommendations in a way that seeks to exceed the expectations of the client.

We are an equal opportunity employer, committed to diversity and inclusion, offering a work environment free from discrimination and harassment. Our dedication to employees, offering opportunities for challenges and growth, celebrating team and individual achievements, creates boundless opportunities for our employees to shine. A highly collaborative culture defines who we are and we strive to maintain a culture that facilitates sharing, candour, growth and encouraging our employees to become the best version of themselves.

The Role- Manager (Forensics Services)

As part of our growing Governance and Risk Advisory Practice, we are inviting highly talented individuals to join us as a Manager-(Forensics Services) to deliver Forensics/Investigation and Litigation Support services to our clients.

Responsibilities

• Frontline role conducting and leading forensic audits and producing quality forensic reports for our clients

• Performing analytical procedures on data sets and auditing complex business processes to identify, report anomalies and recommending performance enhancements suggestions.

• Develop an in-depth understanding of the function to be audited, summarize findings and identify improvements.

• Play a key role in managing and supporting operational forensics audits from start to finish.

• Assisting and providing support for practice development activities.

Requirements

• Recognised university degree or equivalent experience.

• CPA, CA, CIA or CFE preferred but not a must.

• At least 2-5 years of related experience in internal audit, financial audits or investigations.

• Able to conduct interviews and produce quality reports independently

• Familiarity with Data Analytics or Computer Imaging will be advantageous

Market competitive total remuneration and training will be provided for the right candidate.

To apply, please email your CVs to [email protected]

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Technology Project Manager with +6 years experience designing and implementing SAP Ariba-Buying solutions. Experience delivering multiple end-to-end projects for Ariba Buying, exposure to Asset Procurement, Catalogues and designing within a heavily regulated environment.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metric

Sales managers are responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales. Sales managers are oftentimes expected to travel.

Sales managers usually need a Bachelor's degree in business or a related field. Additionally, sales managers typically need to have several years of experience in sales prior to becoming a manager. Oftentimes, sales managers are promoted into sales director positions. The best sales managers have strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

• Recruit, hire, and train sales team
• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed

Job Summary:

The Assistant Manager/Manager at St Luke's Community Wound Centre & Academy in St Luke's Hospital is pivotal in assessing the industry landscape to forge new and strengthen existing strategic partnerships, managing the department's day-to-day operations and administrative processes. The candidate will manage and work collaboratively with internal and external stakeholders on various projects and drive the implementation of multiple policies, risk mitigation controls and new initiatives.

Responsibilities and Duties:

· Oversee and coordinate the day-to-day operations of the wound centre and academy.

· Track and monitor the department's revenue vs expenditure to ensure proper resource allocation and sustainability.

· Identify opportunities for process improvement and efficiency enhancement within the department. Implement initiatives to streamline workflows, reduce operational costs, and enhance overall performance.

· Conference and Event Planning: Plan, organise, and execute conferences, workshops, seminars, and other educational events hosted by the centre and academy. Coordinate logistics, including venue selection, catering, audiovisual setup, registration, and participant accommodations.

· Support excellence award (Educator/Mentor) programme annually.

· Manage resources effectively, including equipment, supplies, and budget allocation, to ensure optimal use and cost-effectiveness.

· Serve as the primary point of contact for internal and external stakeholders, including healthcare providers, vendors, and regulatory agencies. Communicate effectively to address inquiries, resolve issues, and foster positive relationships.

· Manage automation and data management processes

· Monitor the performance of the department's services based on feedback and performance standards.

· Manage teams in staffing coverage and staff professional development.

· Work with Marcomm to execute or curate necessary content for marketing strategy to promote Wound Centre & Academy.

· Identify potential investors and partners and grant opportunities to support our services, research, or innovation.

· Initiate networking and manage building and establishing sustainable and collaborative partnerships with external stakeholders. E.g., corporations, higher educational institutions, community partners, healthcare institutions, government agencies or research institutions

Job Requirements:

· A minimum Bachelor's degree in any field

· Minimum of 5 years of experience in administration, with a focus on operations management.

· Strong leadership and managerial skills, with the ability to motivate and inspire a diverse team.

· Proficient in MS Office applications, data management & analytical skills

· Good organisation and coordination skills

· Growth mindset with a passion for innovation

· Able to support the main functions of the Wound Centre/Academy in three main areas: Education, Research and Innovation

Role:IVVQ Manager

JD:

Description:

Main Tasks & Responsibilities:
- Defines Integration strategy, establishes requirements related to IVV activities and performs associated cost estimate and schedule
- Ensure Solution Integration is performed by team.
- Propose IVV scenarios and guaranties their implementation.
- Coordinates IVVQ activities, establishes priorities and integration logical diagrams, conducts tests in factory and on site, supports acceptance as well as commissioning, analyses results and transmits them to development teams.
- Provide associated documentation, according to internal process.

Essential Requirements:
- Degree in Computer Science, Information Technology, Electronics Engineering or related discipline
- Experience working within a Systems Engineering lifecycle
- Minimum of 10 years’ experience in a Senior Engineering role
- Experience in managing multi-disciplinary teams
- Experience in IT/security/C2/defence related projects from a Systems Engineering perspective
- Good knowledge on how large projects are managed
- Strong oral and written communications skills
- Strong liaison and stakeholders management skills
- Strong motivation to be involved in all phases of a project life cycle, from bids to project completion

MITS Asia is looking for a highly qualified and experienced tennis coach to work on a full time basis. The applicant must be a good communicator with high standard of English to ensure effective and clear communication with players and have had extensive international playing experience.

Applicant must have:

- Extensive playing experience

- Coaching experience in a school/club/ private condo environment

- Ability to administer and create programs for all standards and ages

- Very good communication skills

- Ability to hit with internationally ranked juniors

- At least 5 years experience Developing and building school program

- Be passionate about the game

- Dedicated to your tennis coaching career, actively looking to seek and update credentials and knowledge of the game - Committed to your students enjoyment, improvement and success

- Must be motivated, professional, have a high work ethic and be committed to personal fitness

- Have at least 3 years experience working with elite international junior players on the ITF junior circuit.

- Must be a fully qualified tennis coach with internationally recognised coaching certificates

- Ability to teach a wide variety of playing standards, people and age groups

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer servic

Job Description & Requirements

You will be reporting to the GM, responsible to manage all F&B day-to-day operations within budget guidelines. Maximize sales & revenue through customer satisfaction and employee engagement.

Responsibilities :

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Lead, training and motivating staff. Emphasis on life-long learning and teamwork within and across departments
• emphasize and comply with all food, health and safety regulations
• Ensure all food outlets are managed well by the respective team members.
• Reinforce with all outlet managers a flexible work force arrangement on multi-skilling and multi-tasking to ensure maximization of resource allocation.
• Analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• Create and execute marketing strategies, promotions, events to attract and retain patrons to optimize revenue and profits.
• Perform tasks that are assigned by the immediate superior

Requirements :

• Minimum a Diploma, Advance Diploma in F&B Services Management/Hospitality Management or equivalent
• At least with 5 years relevant experience in the hospitality field
• Strong communication and leadership skills
• Working knowledge of various computer software programs such as MS Office, POS.
• Posses a certificate of FSMS will be an added advantage
• Results oriented and service-mindset

Only Singaporeans may apply

We regret that only short listed candidates will be notified.

My client is a well-established professional services firm in Singapore, with a reputable and strong-standing international presence. The finance team has a track record of offering opportunities for personal development and growth. They are hiring a FP&A Manager for their Singapore office.


Reporting directly to the regional CFO, you will drive the financial performance, managing investment planning and budgets, leading working capital management efforts, and monitoring profitability and trends. You will also work on client initiatives, conduct sophisticated data analysis for insights, and supporting the team at regional and local levels.



Requirements:

• At least Degree in Accounting/ Certified Accountant or any relevant accounting qualification
• 5-8 years of relevant experience in professional services firm

If you would like to be considered for this opportunity, please forward a copy of your full CV to [email protected] and attn it to Joey Chen (R1878026)



Shortlisted candidates will be notified.



www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117



*LI-AF

Responsibilities

· Selling travel packages.

· Planning itineraries.

· Must be creative in creating exciting packages.

· Organizing, planning and conducting travel and tours for groups or individuals.

· Make sure that the travel runs smoothly from venue to venue without any issue.

· Must be able to do online booking and have a good relationship with Airlines

· Required to confirm reservations and show times, and deal with venue managers, ticket agents and promoters.

· Manage the schedules of the travel group

· Planning and disseminating in-depth itineraries.

· Booking flight reservations, transport, accommodation, and adjacent services.

· Directing visa application processes.

· Collaborating with marketing, government agencies, and venue operations teams.

· Managing allotted finances.

· Assist in other admin and general sales duties

· Must be able to do online booking and have a good relationship with Airlines

· Must be able to update website

Requirements

· Min 5 years relevant working experience in travel agency doing travel management

· Eloquent in spoken and written English and Malay

· Proficient in a third language will be an added advantage

· Proficient in MS Word, Excel, Powerpoint

· Meticulous and keen in details

· Able to work independently and as part of a team

Basic salary up to $4,000 depending on qualification and experience

Working Hours:

Mon to Fri 9.30am to 6.00pm

Sat 9.30am to 3.00pm

For more information please visit https://www.shahidahtravel.com/

NO RECRUITMENT AGENCIES

Job Descriptions:·

Participate in IT outsourcing risk management, lead IT outsourcing risk assessment, participate in due diligence and annual inspections of IT outsourcing vendors, participate in verification of the implementation of IT risk management and control measures of outsourcing vendors, and other IT outsourcing management work.·

Regularly organize and carry out inspections of the first line of defense, make inspection plans, scope and approaches for the first line of defense, and follow up with relevant departments or teams to complete the rectification of inspection problems.·

Take the lead in response of gap analysis and other regulatory requirements, verify the implementation of regulatory compliance requirements, and ensure compliance of the branch's IT risk work.· Participate in the assessment and mitigation of IT risks and vulnerabilities, and monitor the completion of the mitigating of risk vulnerabilities timely.

Participate in the assessment of local regulatory and head office IT risk alerts, and follow up with relevant teams to complete risk mitigation work according to requirements.· Improve the IT risk identification and assessment working mechanisms and methods, and organize relevant teams to carry out IT risk identification and assessment work.·

Participate in the construction and organization promotion of IT risk quantification indicator system and other management tools , improve the use of IT risk monitoring platforms, cooperate with the second and third line of defense departments to carry out risk and internal control management work ; organize risk assessment matrix, RACA , KRI , LDC and other assessment work.·

Organize and complete the data collection, review and submission of the IT risk quantitative indicator system of the head office.· Develop branch-level IT risk safety training plans and organize their implementation.· Participate in completing other tasks assigned by superiors and the head office.

Job Requirements:

Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
Open to candidates with interests in IT risk, IT governance, IT audit, IT regulatory compliance who are keen to explore a career in IT risk management.
Knowledge of regulatory requirements and industry practices (e.g. MAS TRM Guidelines, MAS Cyber Hygiene, ISO27001 etc.)
Attention to details, with the ability to thoroughly and accurately review IT policies, process, reporting and audit responses.
Bachelor's degree or above in IT relevant majors.
Relevant professional qualifications and certificates will be a plus.

Company information

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

· Oversee daily operations of the Finance Department for Singapore and Malaysia

· Assist in managing cash flow

· Manage full set of accounts

· Review accounts payable entries and approve payments and reimbursements

· Monitor accounts receivable aging and ensure timely collections

· Prepare monthly management reports promptly

· Develop yearly forecasts and budgets

· Calculate monthly payroll and staff performance

· Review and file GST returns and SST returns

· Apply the business grant from government

· Prepare tax and audit schedules for specific accounts

· Coordinate with external auditors and insurance agents for annual audits and insurance renewals

· Perform any assigned ad-hoc duties

Requirements:

· Degree in Accountancy and/or professional qualification.

· At least 5-7 years of experience with 3 years in managerial experience.

· Candidate with experience in supporting and leading system implementation is advantageous.

· Strong communication and interpersonal skills.

· Strong in Microsoft Office application skills, Excel, PowerPoint, Word

· Independent and able to work as a team player.

About Client

Award-winning international global payment solutions provider (FinTech). Headquartered in Singapore and with offices across 5 different countries, the client focuses on enabling seamless cross-border payments (B2B, B2C) by utilizing advanced technologies such as AI, blockchain and data analytics. Backed by a commitment to compliance, security and customer satisfaction, my client aims to create efficient and seamless global payment solutions.

Responsibilities

Network Infrastructure Management:

• Design, implement, and maintain the organization's network infrastructure.
• Configure and optimize network components, including routers, switches, and servers.
• Ensure the reliability and availability of network services.

Firewall Management:

• Configure and manage firewalls to control and secure network traffic.
• Implement and update firewall policies based on security requirements.
• Conduct periodic reviews of firewall rules to ensure optimal protection.

Network Security:

• Implement and enforce security measures to protect the network from unauthorized access and cyber threats.
• Monitor network traffic for unusual activities and take appropriate actions to mitigate security risks.
• Collaborate with the security team to implement and update security policies.

Vendor Management:

• Collaborate with vendors to procure network equipment and services.
• Evaluate vendor products and solutions to meet organizational needs.
• Manage relationships with network service providers.

Dylan Choo

Rewarding Talents International

EA License: 22S1387

EA Personnel: R2094227

Delegating responsibilities and supervising business operations

resolving conflicts or complaints from customers and employees

maintaining a clean tidy business ensuring that signage and displays are attractive

ensuring staff members follow company policies and procedure

other duties to ensure tha overall health and success of tha business

time and project management skills

commitment to providing exceptional services to customers and support to staff members

Job Descriptions

# Operational Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Monitor and maintain food quality, presentation, and consistency to meet or exceed guest expectations.
• Manage inventory, ordering, and stock control to ensure adequate supplies and minimize wastage.
• Ensure cleanliness, organization, and safety standards are upheld throughout the restaurant.

# Staff Leadership and Development:

• Recruit, train, schedule, and supervise front-of-house and back-of-house staff.
• Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.
• Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.
• Develop and implement training programs to improve staff skills and knowledge.

# Customer Service:

• Interact with guests, handle complaints, and ensure a high level of customer satisfaction.
• Monitor guest feedback and reviews, making necessary adjustments to enhance the dining experience.

# Financial Management:

• Develop and manage budgets, track expenses, and ensure financial targets are met.
• Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.
• Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

• Develop and implement promotions, events, and marketing strategies to attract and retain customers.
• Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Requirements

• 3 year of experience in simillar position
• Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills.
• Proficiency in restaurant management software and point-of-sale systems.
• Solid understanding of financial management, including budgeting and cost control.
• Knowledge of food safety and hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

The Manager reports to the Assistant Director, Procurement, to support the implementation of E-procurement strategies and support purchasing activities for projects and departments within SUSS.

Job Description:

1. Implementation of an Electronic Procurement System :

Support the Assistant Director in setting up the e-procurement system to facilitate University-wide purposes:

• To assist in the project management for the project from procurement, design, conduct testing & commissioning and implementation of the system alongside the IT and Finance teams and the appointed supplier.
• Develop change management and communications plan with training programme for end users
• Manage Supplier onboarding programme to the system.
• Oversee all enhancement or changes require for the system

2. Procurement Operations :

The Manager will partner with designated departments in SUSS to deliver a full spectrum of procurement activities to meet the dynamic needs of the businesses:

• Provide end-to-end support, advice and training on procurement policy and procedures
• Review and process tender documents to ensure full compliance to the procurement policies.
• Ensure that tender bids are evaluated fairly, review the recommendation reports for approval.
• To support the implementation of a e-procurement training programme for users.
• Pro-actively engage business stakeholders to identify sourcing and saving opportunities to leverage spend across the University
• Conduct market scanning to identify potential suppliers for the University's purchases.
• To improve procurement and spend reporting through data analytics
• Review processes and procedures and implement improvements to enhance efficiency
• Assist in the preparation of reports and schedules for audits.
• Any other ad-hoc duties assigned by Management or Department

Job Requirements:

• Minimally a Bachelor degree with a minimum 8-10 years.
• Experience in establishing and managing any e-procurement systems and using appropriate tools and techniques for analysis will be an advantage.
• Familiarity with S4 HANA Procurement module will be preferred
• A resourceful team player and leader with a lot of initiative and an ability to work independently.
• Process strong analytical skills, meticulous with high level of integrity.
• Effective interpersonal skills with excellent command of written and spoken English
• Familiar with most Microsoft Office applications

Key tasks include:

- Overall in charge of site coordination.

- Liaising with the client, other construction professionals and, sometimes, members of the public when require.

- Coordinating and supervising construction workers.

- Maintain and manage site storage areas for building materials and equipment.

- Planning ahead to prevent the problem on-site before it occurs, planning the delivery and storage of equipment and materials.

- Making safety inspections and ensuring construction site safety.

- Checking and preparing site reports, designs and drawings.

- Ensure progress of work is within budget and timelines as well as quality and safety objectives.

- Finding ways to prevent problems from happening and to solve any that crop up.

- Assessing and minimising risk.

- Writing reports and keeping on top of paperwork.

- Excellent organizational and time- management skills.

- Outstanding communications and negotiation skills.

As construction site managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Purpose

To advise and support the Senior Director for operations excellence on building and expanding critical capabilities in Asia specifically related to Product Delivery of the OMS Product and Customer and Project Implementation.

Among others, this will include designing and executing a Customer Implementation Program across LOBs, developing a Project Management program for Internal projects, and supporting the management and execution of the OMS Product Landscape. In working with our Product Delivery, the role will also serve as advisor in the development of an optimal operational flow of our OMS product from order to cash, the role thus will require experience and knowledge of the interplay of Physical, information and document flow solutions relevant to APL Logistics products.

Roles & Responsibilities

Functional

· Building Capabilities

o Develop and execute a project management package and train internal resources to manage successful rollout of transformation solutions within the assigned region.

o With the head of Customer implementation, enhance the customer implementation package and train associates on it. The Package will include modern processes, tools in management, communication, and tracking.

o In working with Product Delivery head, develop and implement product governance process that ensures compliance to the product landscape.

· Providing Knowledge

o Provide critical input on the ongoing business improvements from Order to Cash (OTC) to improve KPIs and productivity. This will require challenging status quo to implement product delivery enhancements.

o With the head of Ops Excellence, develop and execute plans to enhance the product knowledge of cohorts including the understanding the interplay of Physical, Information, Document and Financial solutions related to our product.

· Tactical Support

o Support the Head of AOE, to align concepts of Product Governance, and customer implementation globally.

o As necessary provide solutions on Global Customer bids considering the appropriate application of our product landscape.

o Lead Customer Implementation of Larger Customer opportunities more relevant to OMS and Global accounts as decided with the Head of customer Implementation.

People

• Mentor and develop employees to assume leadership positions in the company and build talent paths for key performers regionally/globally.
• Through an exemplary leadership develop a culture of Accountability by setting and managing clear objectives and KPIs.

Finance

• Ensures the achievement of financial and business objectives and goals across the own functional teams. Effectively manages functional budgets and takes appropriate actions to control and reduce costs and optimize investments. Upholds and enforces the Company’s financial standards and policies.
• Prepare and submit annual budget to top management; control, monitor and report results monthly to achieve budget targets.

Key Result Areas

• Improve customer onboarding and implementation processes.
• Improve project management and implementation process.
• Re-build the product governance and landscape
• Creates a competitive advantage – give your organization an edge over others in your industry.
• Build product knowledge within the organization relative to our product landscape.
• Increases teamwork – helps remove section/department silos and increase collaboration.
• Enhances creativity – challenges staff to solve problems and think outside the box.

Qualification

• Graduate of Industrial Engineering or any business-related course, with MA degree is an advantage.

Requirements

• Familiarity with Order Management systems, process and value proposition
• Experience in customer and project implementation.
• Minimum of at least 8+ years of proven project management and continuous improvement experience, preferably in the logistics industry.
• With experience on working on cross-cultural environment.
• With excellent verbal and non-verbal skills.
• Experience in Process mapping, Value stream mapping tools e.g. ARIS
• Excellent change management skills and experience
• Must show ability to influence without formal authority.
• Knowledgeable on different continuous improvement methodologies including lean, 6 sigma, project management and business analysis.
• Formal Qualification in Project Management methodology, Process Improvement, Lean Six Sigma and Analytic Tools will be of great advantage.
• Experience with BI tools and BI systems like Power BI, Tableau, SAP, or similar are added advantage.
• Detailed understanding of Continuous Improvement frameworks, techniques, and methods (Agile, Scrum Framework., LEAN, 6 Sigma), with advanced problem-solving skills
• Must be comfortable working in a virtual, global team.
• Lean 6 Sigma certification preferred.
• Project Management (PMP/Prince 2) certified.
• Experience in automation, digitization, digitalisation and other technology-driven improvement projects

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

2. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

3. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

4. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

5. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications or a related field. Master’s degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Able to work under pressure and excels in organisational and time management skills

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

1. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

1. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

1. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

1. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Able to work under pressure and excels in organisational and time management skills