Job Description:

• Estate Management Service Delivery: Lead the Estate Management department to ensure high-quality service delivery, including workforce planning to optimise operations and align all activities with the University’s strategic objectives.
• Campus Infrastructure Development: Oversee the development and maintenance of efficient, high-quality campus infrastructure and resources to support University growth and enhance campus satisfaction.
• Strategic and Operational Management: Direct the development, implementation, and management of Estate Management's strategic and operational plans, including budgeting for operations, maintenance, minor works, overheads, campus security, cleaning, canteen, bookshop, and other essential services.
• Financial Planning and Budget Management: Plan, prioritise, manage, and monitor the department’s budget, assessing performance to ensure optimal financial outcomes. Provide strategic advice and analysis to the Chief Operating Officer on the management and strategic direction of the University’s built environment.
• Project Oversight: Lead in-house and external teams in completing infrastructure and renovation projects within set deadlines, ensuring alignment with University objectives and industry standards.
• Work Health & Safety (WHS): Implement comprehensive WHS strategies, identifying hazards, assessing risks, and applying best-practice tools and techniques to prevent incidents and ensure the safety of staff and students.
• Sustainability Initiatives: Develop and lead water conservation and energy management programs, overseeing energy, water, and waste management activities to drive sustainability and achieve optimal financial and environmental outcomes across the campus.
• Environmental Responsibility: Implement strategies to minimise the University’s environmental impact, reduce waste, and promote sustainable practices. Collaborate with the University community to foster a socially, economically, and environmentally responsible campus.
• Leadership and Culture Development: Provide effective leadership and strategic direction within the Estate Management department, conducting performance reviews to nurture a culture of high performance, customer service, teamwork, and collaboration across the University.
• Stakeholder Engagement and Communication: Build collaborative and effective working relationships with internal and external stakeholders. Utilise strategic communication to facilitate efficient service delivery within Estate Management.
• Additional Duties: Undertake other duties and responsibilities as assigned by the Chief Operating Officer.

Key Selection Criteria:

• Qualifications and Resource Management Expertise: Hold a Bachelor’s degree, with a preference for postgraduate qualifications in high-level business management, demonstrating proven expertise in managing substantial human, financial, and physical resources. Ideally, possess a minimum of five years’ experience in a management role within an educational environment.
• Strategic and Operational Expertise: Proven strategic, operational, and technical expertise in managing significant human and financial resources within a large estate maintenance and service delivery portfolio, including oversight of vendor and contractor relationships.
• Exceptional Leadership and Team Management: Demonstrated leadership and management skills, with experience leading diverse teams, including senior professionals and technical staff. Proficient in conducting performance reviews, mentoring, coaching, and motivating teams to achieve high-quality outcomes and deliver outstanding customer service.
• Advanced Written Communication Skills: Strong ability to produce clear, accurate reports, effectively communicate issues, and present complex analyses and recommendations with clarity and professionalism.
• Advanced Oral Communication and Interpersonal Skills: High-level oral communication and interpersonal skills, including negotiation, conflict resolution, and influence. Proactive in relationship management, providing expert customer service and advice to clients and stakeholders.
• Initiative and Analytical Skills: Demonstrated initiative, autonomy, reliability, and drive, with exceptional analytical and problem-solving abilities and a proactive approach to initiating and leading actions and programs to achieve organisational goals.

Monthly Remuneration: Up to SGD 8,800

Closing date: 5 December 2024

JCUS Perks:

• Staff Discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance
• Up to 25 days Annual Leaves

Please send your application via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

We are looking for a Social Media Marketing Manager who is skilled in driving conversions, increasing sales, and engaging our online community. You will lead our social media strategy, create impactful content, manage campaigns, and handle customer inquiries to support our growth objectives.

Key Responsibilities

1. Conversion-Driven Social Media Strategy

• Develop and execute social media strategies that drive traffic, increase sales, and convert followers into customers.
• Identify and target high-potential customer segments with content that meets their needs.
• Collaborate with the sales team to align social media efforts with sales goals.
• Monitor performance metrics to refine strategies and ensure continuous improvement in driving sales.

2. Content Creation and Optimization for Sales

• Create, curate, and optimize engaging content (posts, videos, ads) designed to drive conversions, including product promotions and special offers.
• Use tools like Canva, CapCut, or similar software to design visually compelling content tailored for different platforms.
• Regularly analyze content performance to adjust strategies and maximize engagement and sales.

3. Community Management and Customer Engagement

• Actively manage the social media community by responding to comments, messages, and enquiries quickly and professionally.
• Collaborate with the sales team to address enquiries and feedback, enhancing customer satisfaction and trust.
• Handle enquiries from social media channels, guiding potential customers towards booking appointments or making purchases.

4. Social Media Advertising and Campaign Optimization

• Plan, create, and manage paid social media campaigns to generate leads and increase sales.
• Develop compelling ad creatives and copy that resonate with target audiences.
• Continuously monitor and optimize campaign performance to meet and exceed sales objectives.

5. Lead Management and Sales Support

• Implement systems to track and follow up on leads generated through social media.
• Work with the sales team to refine lead management processes and improve conversion rates.
• Provide insights from social media engagement to improve products and services.

6. Trend Monitoring and Strategic Adjustments

• Stay updated on the latest social media trends, platform updates, and best practices.
• Adapt strategies based on changing trends and user behaviors to maintain relevance and effectiveness.
• Introduce innovative methods and tools to enhance engagement and drive sales.

Required Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field, with at least 4 years of experience in social media marketing, driving conversions and sales.
• Strong knowledge of social media platforms (Facebook, Instagram, TikTok, XHS, etc.), with experience in community management and customer engagement.
• Proficient in social media tools, analytics, and video editing software (e.g., Canva, CapCut).
• Excellent communication, creative, and analytical skills to craft compelling content and optimize campaigns.
• Ability to work independently, handle multiple tasks, and meet tight deadlines while ensuring high-quality outcomes.

Job Summary:
We are seeking an experienced E-Commerce Manager with a proven background in managing and growing sales through platforms like Shopee, TikTok Shop, and Lazada. This individual will oversee website operations, sales, and marketing strategies to drive brand growth, increase market share, and optimize the customer experience. The ideal candidate will also demonstrate a willingness to actively participate in livestreaming sessions to support marketing campaigns and product promotion efforts.

Key Responsibilities:

• Marketplace Management: Develop and execute sales strategies to optimize product listings and maximize visibility and revenue on Shopee, TikTok Shop, and Lazada.
  Analyze performance metrics and trends on each platform, providing actionable insights and recommendations for improvement.
  Collaborate with platform representatives for promotional campaigns and ensure adherence to platform guidelines.
  
• Website Management: Oversee the maintenance, content updates, and overall functionality of the company's e-commerce website.
  Ensure a seamless user experience, including navigation, purchase processes, and customer support integration.
  Work closely with web developers, designers, and marketing teams to implement and test new features and enhancements.
  
• Sales & Marketing Strategy: Develop and implement e-commerce sales and digital marketing strategies to achieve revenue and growth targets.
  Create and execute campaigns that drive customer acquisition, engagement, conversion, and retention.
  Analyze data from e-commerce platforms, digital marketing efforts, and customer behavior to inform marketing initiatives and optimize ROI.
  
• Inventory and Operations Management: Collaborate with internal teams to ensure accurate inventory levels and timely order fulfillment across all channels.
  Implement efficient workflows and processes to enhance operational efficiency.
  
• Livestreaming Participation: Be actively involved in livestreaming sessions for product promotion, customer engagement, and sales conversion, collaborating closely with the marketing and creative teams.
  Prepare for livestream sessions by understanding product details, trends, and strategies to enhance engagement and audience interaction.
  
• Customer Experience and Support: Monitor and respond to customer inquiries and reviews, ensuring high levels of customer satisfaction and brand loyalty.
  Continuously improve customer support channels in partnership with the customer service team.
  

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
• Experience: At least 5 of experience in managing e-commerce platforms such as Shopee, TikTok, Lazada, or similar.

Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• At least Diploma or Degree in Mechanical Engineering / Chemistry or equivalent
• 3 to 5 years of relevant working experience in Chemical Industry
• Strong knowledge of chemical plant management and ESH regulations
• Strong planning, people management, analytical, and problem-solving

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

You will play a role in championing the workforce transformation and reskilling needs of enterprises in the Financial Services sector. We are seeking a candidate with strong business development or enterprise solutions experience, especially in engaging companies to identify how Workforce Singapore’s initiatives can support their business transformation and manpower needs.

Enable industry and enterprise capabilities through strategic manpower planning

• Identify and assess key industry, manpower challenges and skills through data analysis and trend evaluation.
• Engage strategic accounts and companies to ascertain company’s manpower related and reskilling pain points and work with companies to implement strategies for workforce transformation.
• Recommend strategic human capital solutions aligning with industry or enterprises’ business and manpower needs.
• Support the Industry Transformation Map (ITM) and Jobs Transformation Map (JTM) to articulate key insights and trends, particularly the Jobs and Skills pillar.
• Implement pilot initiatives to identify proof points and use cases related to the national career health agenda.

Forge impactful partnerships and collaborations through stakeholder engagement

• Establish and maintain effective relationships with public agencies, strategic partners and stakeholders.
• Collaborate with industry stakeholders, trade associations, tripartite partners and programme partners to develop and implement relevant manpower interventions to address industry manpower issues.
• Consult with employers to promote adoption of WSG programmes and progressive human resource practices to address their manpower needs.

Manage and review programmes to achieve positive outcomes

• Guide and work with appointed programme partners to ensure compliance with policies and processes.
• Organise or support outreach and marketing events such as career events and industry engagements.
• Track programmes’ progress and analyse industry related information to evaluate and make recommendations for management decision making.

Requirements

At least three years of working experience in related roles. Fresh graduates who possess maturity, strong communication and interpersonal skills are welcome to apply.

You should possess the following skill sets:

• Account Management and Business Development: Effective stakeholder engagement, with a focus on account/project management or consultancy to support enterprises in their business and workforce transformation. Utilise trend analysis and government initiatives to drive business strategies and growth.
• Written and Verbal Communication: Proficient in writing clear submissions and reports, and able to frame appropriate narratives to effectively engage diverse audiences, and skilled in public speaking.
• Negotiation: Able to strategize negotiation, formulate gameplan and engage in complex discussion to drive collaboration and implementation with stakeholders to achieve desired outcomes.
• Personal effectiveness: Able to manage multiple tasks in a dynamic, fast-paced environment, and work both independently and in teams.
• Critical thinking and Data Proficiency: Proficient in synthesizing information for decision-making and outcome monitoring through data compilation, analysis, and interpretation. Capable of making recommendations based on data insights and comfortable with data analysis.
• Planning and execution: Developing and executing engagement and programme strategy to achieve organisation goals. Tracking and reporting on account-managed companies and programme partners achievements to identify opportunities. Capable of diagnosing gaps and identify opportunities and conceptualise innovative solutions to enhance business and/ or programme processes.
• Project management: Managing multiple accounts, project timelines, milestones, and deliverables. Able to coordinate with different stakeholders to ensure the success of the projects.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

About Us: The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidised medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Job Summary: The Director/Assistant Director of Revenue Operations (RevOps) is responsible for driving and optimizing revenue-generating activities across the organization, including marketing and sales for MTFA’s social enterprises. Reporting to the CMO, this role will lead both the Fundraising and Enterprise Support teams, ensuring that each function aligns with MTFA’s mission of compassionate and sustainable service while contributing to the organization’s financial stability. The Director/AD of RevOps will be instrumental in developing strategies that support revenue growth, operational excellence, and the long-term sustainability of MTFA’s programs and services.

Key Responsibilities

• Revenue Strategy DevelopmentCollaborate with the CMO to design and implement revenue strategies aligned with MTFA’s goals and growth targets.Oversee fundraising initiatives, ensuring they are structured to maximize impact and outreach.Develop innovative funding models and enterprise solutions to enhance MTFA’s financial sustainability and support its charitable programs.
• Fundraising OperationsLead the Fundraising team in designing, executing, and monitoring campaigns across multiple channels.Ensure all fundraising efforts comply with relevant regulations and best practices in nonprofit fundraising.Develop donor engagement and retention strategies to cultivate long-term relationships and secure recurring donations.
• Enterprise Support & OptimizationTake a strategic approach to marketing MTFA’s social enterprises for public uptake or subscription.Identify and implement revenue-boosting opportunities for social enterprises, ensuring these initiatives align with MTFA’s mission and values.Establish performance metrics for social enterprises, regularly monitoring outcomes and identifying opportunities for sales growth and improvement.
• Data Analysis & ReportingImplement data-driven approaches to monitor and analyze revenue streams, ensuring informed decision-making.Provide regular reports to the CMO on key revenue metrics, fundraising performance, and enterprise marketing and sales outcomes.Use insights from data to forecast trends, identify new opportunities, and make recommendations to enhance revenue operations.
• Cross-functional CollaborationWork closely with the Director/AD of Marketing Communications to align revenue operations with MTFA’s branding and messaging.Partner with internal stakeholders across departments to ensure revenue strategies support organizational goals and integrate with broader MTFA initiatives.
• Leadership & Team DevelopmentProvide mentorship and guidance to the Enterprise Support and Fundraising teams, fostering a culture of accountability, innovation, and excellence.Identify skill gaps and implement training programs to enhance team capabilities and performance.Cultivate a collaborative and supportive work environment, encouraging professional growth and team engagement.

Qualifications

• Education: Bachelor’s degree in Business, Nonprofit Management, Marketing, or a related field. Master’s degree or relevant certifications are a plus.
• Experience:Minimum 5 years of experience in revenue operations, fundraising, or related roles within a nonprofit or social enterprise setting.Proven track record of managing successful revenue-generating initiatives, especially in optimizing marketing channels and lead conversions for profitability.
• Skills:Strong analytical skills with the ability to interpret data and translate insights into action.Excellent communication and leadership skills, with a collaborative mindset.Proficiency in using CRM and enterprise management software is preferred.

Attributes

• Strategic thinker with a passion for revenue generation and operational efficiency in a nonprofit environment.
• Demonstrated commitment to MTFA’s mission of compassion and service.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.

Transition Manager:

A transition manager with application and infrastructure experience is responsible for overseeing and managing the successful transition of business applications and infrastructure systems from one state to another. This role involves working closely with various stakeholders, including project managers, technical teams, and business users, to ensure a smooth transition process.

Job Responsibilities:

• Planning and Coordination: Developing and implementing transition plans and strategies for application and infrastructure projects. This includes defining project scope, objectives, timelines, and resource requirements.
• Stakeholder Management: Collaborating with project managers, technical teams, and business users to understand their requirements and expectations. Ensuring effective communication and managing relationships with all stakeholders throughout the transition process.
• Risk Management: Identifying and assessing potential risks and issues that may arise during the transition. Developing mitigation plans and strategies to minimize disruptions and ensure a seamless transition.
• Resource Management: Allocating and managing resources effectively to ensure that project deliverables are met within the agreed timelines and budget. This includes coordinating with internal and external teams to ensure the availability of necessary resources.
• Testing and Validation: Working closely with technical teams to plan and execute testing activities for applications and infrastructure systems. Ensuring that all systems are thoroughly tested and validated before transitioning to production environments.
• Documentation and Reporting: Creating comprehensive documentation, including transition plans, project status reports, and post-transition reports. Providing regular updates to stakeholders on project progress and any deviations from the plan.
• Change Management: Implementing change management processes to ensure that all changes to applications and infrastructure systems are properly documented, approved and implemented in a controlled manner.
• Continuous Improvement: Identify opportunities for process improvement and implementing best practices to enhance the efficiency and effectiveness of the transition process. Conducting post-transition reviews to identify lessons learned and implement improvements for future projects.

Requirements:

• Bachelor's Degree in Business, Management, Project Management, PMP or related field
• Minimum 1 - 2 years of transition and management experience
• Experience in infrastructure and applications

Procurement Assistant Manager (F&B)

Introduction:

Ebb & Flow Group is a dynamic F&B hospitality company, proudly operating over 10 outlets across Singapore. We specialize in blending exceptional cuisine with captivating ambiance, creating memorable dining experiences.

We are seeking an experienced Procurement Assistant Manager to join our team. In this role, you will oversee procurement operations, manage supplier relationships, and ensure efficient sourcing and inventory management across our diverse portfolio of F&B outlets.

Key Responsibilities:

• Create and execute effective procurement strategies to meet the needs of our brands and optimize costs.
• Identify, evaluate, and negotiate with vendors to secure favourable terms and conditions. Ensure timely and efficient supplier performance.
• Negotiate contracts and manage order placements, ensuring compliance with company policies and timely resolution of issues.
• Maintain accurate inventory records, oversee asset tagging and tracking, and manage inventory systems across all outlets.
• Collaborate with chefs and outlet managers to monitor food and beverage costs, identifying opportunities for savings and improving cost efficiency.
• Assist with procurement-related operational matters, providing support to ensure smooth service delivery at all outlets.

Qualifications:

• Minimum 3-4 years of experience in procurement, preferably in the F&B or hospitality industry.
• Strong negotiation skills and a proven track record in securing cost-effective deals.
• Excellent organizational and time management skills, with meticulous attention to detail.
• Proficiency in inventory management systems and Microsoft Office Suite.

Perks:

• Birthday Leave to celebrate your special day.
• Medical and Dental Benefits.
• Staff Discounts across 10 outlets in Singapore.

If you are a proactive thinker with a passion for procurement and the F&B industry, we want to hear from you!

A bit about Wise Platform:

Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises.

We allow our partners to embed the best way to send, receive and manage money internationally into their existing infrastructure, creating value for their business and customers.

Over the past decade, Wise (formerly known as Transferwise) has built a global payments infrastructure that has revolutionised how money moves around the world. Now, thanks to Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We save partners time and money by allowing them to deploy new products and services to customers seamlessly, helping them to speed up innovation and serve, retain, and grow their customer base.

Job Description

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely to grow and retain our existing partners.

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and Tiger Brokers in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform.

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing partners in APAC. You’ll identify and execute growth opportunities across your partner portfolio, manage churn risk and build relationships with key stakeholders.

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission:

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise.
• Develop and actively manage comprehensive account plans for key accounts, articulating strategies for growth and managing risk of attrition.
• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners.
• Take a data led approach on influencing decision making with internal / external stakeholders.
• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions.
• Bring the voice of the partner to influence Wise Platform product roadmaps as well as build out strong partner testimonials.
• Work on projects and initiatives (regional or global) to improve our account management function.

Qualifications

A bit about you:

• You have 7+ years of experience in an Account Management role, managing payment solutions for large enterprises..
• You have a track record of successfully driving revenue growth from accounts in your portfolio
• You have experience with domestic and international payment schemes, ideally also in correspondent banking (SWIFT).
• You’re familiar with the banks and financial services landscape in APAC, and understand how cross-border payments works for them today
• You’ve previously worked and are comfortable in a faced paced and technical environment
• You’re experienced in building and maintaining relationships with a range of stakeholders of all sizes – from CEOs, to head of payments, network managers and product managers
• You’re hands on, not afraid to roll-up your sleeves, lead partner calls, listen to their feedback and work with the wider team on devising a plan to achieve meeting partners’ expectations, whilst achieving our objectives
• You’re into the details - you get close to deals and understand where we can invest to have the biggest impact
• You have technical expertise - helping a partner solution the best way to use Wise Platform as you are discussing commercial and legal terms
• You are passionate about high growth businesses and have a desire to contribute significantly to our overarching Wise Platform mission

Additional Information

Our People:

At Wise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At Wise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

Key Responsibilities:

Project Leadership & Oversight:

• Lead and manage all phases of construction projects, including planning, design, execution, and closeout.
• Supervise and mentor project managers, assistant project managers, and field teams to ensure project success.
• Provide strategic direction and make key decisions regarding project timelines, resource allocation, and risk management.
• Serve as the primary point of contact for clients, subcontractors, and vendors throughout the project lifecycle.

Budget & Schedule Management:

• Develop, manage, and track project budgets, schedules, and timelines to ensure that projects stay within scope and financial constraints.
• Prepare and review cost estimates, change orders, and progress reports.
• Conduct regular project reviews and provide updates to senior leadership and stakeholders.

Contract & Vendor Management:

• Negotiate contracts with subcontractors, suppliers, and vendors, ensuring favorable terms and compliance with project requirements.
• Ensure the timely procurement of materials and resources to avoid delays.
• Monitor subcontractor performance and compliance with contractual obligations, including safety, quality, and schedule.

Risk & Quality Management:

• Identify potential project risks and develop mitigation strategies.
• Oversee quality control measures to ensure that all construction activities meet industry standards and client expectations.
• Ensure strict adherence to safety protocols and regulatory compliance on all job sites.

Stakeholder Communication & Reporting

• Maintain effective communication with clients, project stakeholders, and team members, ensuring that all parties are aligned and informed.
• Prepare and deliver presentations, reports, and project updates to clients, senior management, and other key stakeholders.
• Resolve any project-related issues or disputes in a timely and professional manner.

Qualifications:

• Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.
• PMP (Project Management Professional) certification or similar is preferred.
• Minimum of 7-10 years of experience in construction project management, with at least 5 years in a senior or leadership role.
• Proven experience managing large-scale, complex construction projects.
• Strong understanding of construction processes, budgeting, contract management, and scheduling.

Skills:

• Excellent leadership, organizational, and communication skills.
• Advanced knowledge of construction management software (e.g., Procore, Buildertrend, Microsoft Project, etc.).
• Strong problem-solving abilities and attention to detail.
• In-depth knowledge of safety regulations, quality control, and risk management.
• Ability to manage multiple priorities and work effectively under pressure.

The Project Manager manages all aspects of the construction site, from site preparations to build-out to handover

- Oversee construction projects from beginning to end

- Manage the budget and estimate costs

- Collaborate with subcontractors, engineers, architects and key team members of the project team

- Allocate and manage resources to ensure that they are available when they are needed throughout the construction projects

- Conduct site checks to monitor progress and quality standards

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in managing security tools and common infrastructure services
• Strong knowledge of SFTP, SMTP, SMS, Proxy, DNS, Active Directory, Server/Network administration and automation technologies.
• Experience with security assessments, audits, and compliance standards.
• Proficiency in scripting (powershell, python, json, xml) and automation tools for infrastructure management.
• Experience in procurement and maintenance of security tools and infrastructure components.

Other Preferred Qualifications (Optional):

• Familiarity with additional tools like Tenable, Splunk, Anti-Malware, Web Application Firewall, Database Activity Monitoring, or similar.
• Certifications such as CISSP, CISM, CompTIA Security+, or equivalent.
• Experience in automation and scripting in languages like Python, PowerShell, or Bash.
• PMP certification or any Project Management experience.

SOW :

• Manage and maintain security tools to ensure the protection of organizational assets and data.
• Oversee the configuration, monitoring, and maintenance of common infrastructure services such as SFTP, SMTP, SMS, Proxy, DNS, Active Directory, Tenable, Splunk, Anti-Malware, Web Application Firewall, Database Activity Monitoring etc.
• Implement and maintain automation solutions to streamline infrastructure management processes.
• Collaborate with cross-functional teams to address security and infrastructure-related issues.
• Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry standards.
• Troubleshoot and resolve infrastructure-related incidents and performance issues.
• Incident and Problem management of tools and related alerts.
• Develop and maintain documentation for security and infrastructure configurations, processes, and procedures.
• Stay updated on emerging security threats and industry best practices to proactively address potential risks.
• Procurement of above services.

Responsibilities:

• Manage the team to provide quality support services to customers and ensure that issues and enhancements are addressed promptly and effectively.
• Act as coach and mentor to team members, define standards, monitor performance and provide leadership.
• Translate management strategic initiatives into objectives for team members.
• Establish working relationship with assigned customer accounts and understand thoroughly the customer’s issues and needs.
• Communicate requirements to development or support team to ensure timely address of customer needs.
• Monitor customer issues through working with the rest of IT and communicating the resolution plan to customers.
• Solicit customer feedback and communicate any complaints to the IT management so that they can be addressed.
• Manage projects as assigned from time to time.
• To plan and execute continuous improvement for applications reliability, performance and enhancements.

Requirements:

• Excellent working knowledge of Applications and account management skills.
• Business Operation knowledge is required.
• Working knowledge of robotics preferred.
• Power builder Programming, Exceed WMS and/or FAMS
• Able to communicate ideas effectively.
• Good customer relationships.
• Able to work under pressure, and must be results -oriented.
• Analytical and meticulous in his work.
• Able to multi-task.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Why Join Hysses Singapore?

• Career Growth: Opportunities for professional development and career advancement.
• Employee Benefits: Competitive salary package, health benefits, staff discounts, and performance bonuses.
• Inclusive Culture: A diverse workplace where innovative ideas are valued and teamwork is encouraged.

Job Summary: The Senior HR Executive/Assistant HR Manager plays a critical role in managing and overseeing all aspects of the Human Resources function at Hysses Singapore. This includes recruitment, employee engagement, payroll administration, and compliance with local employment regulations. The role requires a proactive leader who can foster a positive workplace culture, manage employee relations, and implement HR policies and initiatives that align with the company's objectives. The ideal candidate will have strong interpersonal and communication skills, a keen eye for detail, and the ability to handle multiple HR-related responsibilities effectively.

Job Responsibilities: As a Senior HR Executive/Assistant HR Manager, your key responsibilities will encompass, but are not limited to:

• Overseeing Full HR Functions: Lead and manage the entire spectrum of human resources operations.
• Talent Acquisition: Handle the full recruitment life cycle, from job postings and candidate sourcing to conducting interviews, managing offers, and onboarding new hires.
• Employee Engagement & Relations: Manage employee engagement initiatives such as team events, birthdays, and D&D. Oversee employee relations activities, including arrangements for gifts (hampers, wreaths) for occasions such as new births, bereavements, and hospitalizations.
• HR Policy Management: Maintain and update HR policies, procedures, and the employee handbook to ensure compliance with company standards and local regulations.
• Compensation & Benefits: Administer payroll processes, including attendance tracking, CPF submissions, and income tax filings to ensure timely and accurate payment.
• Work Pass Processing: Manage applications, renewals, and cancellations for work passes.
• Performance Management: Oversee performance evaluations, contract renewals, confirmation processes, and annual performance reviews.
• Employee Communication: Draft and issue staff memos, disciplinary letters, and company-wide announcements.
• Collaboration with L&D and Operations: Partner with the Learning & Development and Operations departments to ensure efficient retail manpower planning and improve employee performance through targeted training initiatives.
• HR Reporting & Compliance: Ensure timely submission of HR reports and compliance with statutory regulations.
• Administrative Duties: Update organizational charts, contact lists, and manage employee inquiries. Handle insurance renewals (WICA & FWMI), government survey submissions, and statutory claims (e.g., NS make-up pay, government paid leave).
• Process Improvement: Continuously review and improve HR processes and workflows to enhance efficiency and the employee experience.
• Other Duties: Undertake additional tasks as assigned.

Job Requirements:

• Diploma in Human Resources or a related field.
• Minimum 3-5 years of relevant HR experience, preferably with full-spectrum HR responsibilities.
• Strong knowledge of Singapore's employment regulations and HR practices.
• Proficiency in both English and Mandarin to communicate with Mandarin-speaking associates.
• Excellent attention to detail, with strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

Facilities Manager

Work Dynamics - Integrated Facilities Management

Client: Bank

Overall Role

Play a vital role in our commitment to providing exceptional workplace experiences for our clients. Working closely with building owners and tenants, you will oversee the efficient and effective operation of the facilities we manage. Your primary objective will be to maintain the highest level of service delivery by coordinating and supervising all facility-related activities.

Duties & responsibilities

• Primary responsibility to develop and implement comprehensive facility management programs, including maintenance, operations, and sustainability initiatives, to ensure the optimal functioning of buildings and equipment.
• Establish and maintain strong relationships with building owners, tenants, vendors, and contractors to foster effective communication and collaboration.
• Oversee all aspects of facility operations, including managing preventive and corrective maintenance activities, ensuring compliance with all regulatory requirements, and implementing safe work practices.
• Prepare and manage the annual facilities budget, ensuring cost-effective solutions that align with financial objectives.
• Conduct regular inspections and assessments of facilities to identify areas of improvement, recommending and implementing innovative strategies to optimize efficiency and reduce operating costs.
• Lead and supervise a team of facilities staff, providing guidance, mentorship, and performance management to ensure a high-performing workforce.
• Collaborate with internal stakeholders, such as project and property managers, to support the successful execution of construction and renovation projects.
• Stay updated on emerging trends and technologies in facility management, incorporating best practices to drive continuous improvement and innovation within our facilities.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations.
• Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
• Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
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Key Competencies

• Bachelor's degree in Facilities Management, Engineering, or related field.
• Proven experience in facility management, including the management of complex buildings and systems.
• Able to multitask and resolve multiple requests simultaneously.
• Adequate interpersonal skills to manage diverse range of service providers and client representatives.
• Good people skills and ability to interact with a wide range of client users and demands.
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Demonstrated experience with continuous improvement initiative.
• Good communicator, confident, friendly, engaging.
• Able to relate to different stakeholders of the organisation.
• “Customer first” mind set

Key Measurables

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

1. Leadership

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues.
• Taking ownership of any work-related issues

2. Personal Effectiveness

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
• Contributes via regular feedback, to the overall performance of the delivery team.

3. Decision Making

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

4. Relationship Building

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions to ensure seamless delivery of service to client.

5. Communication

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

The Human Resource and Organisation Development Manager manages Human Resources operations and Organisation Development matters as well as handles skilled-based volunteer resources.

Job Specifications:

1. Human Resources Related Duties

● Manage full suite of HR matters including payroll

● Review and implement HR policies, procedures and internal controls to ensure compliance

● Conduct learning needs analysis and identify training programmes for all staff

● Design and conduct orientation and induction programme and HR workshops

● Secretariat for HR Committee

2. Organisation Development Duties

● Diagnose organisational developmental needs and introduce suitable interventions

● Drive organisational alignment on vision, values and culture (including desired management and people practices)

● Design and facilitate regular intervention workshops for all levels of staff

● Plan, facilitate, develop and implement change management strategies to support leadership direction

3. Nomination Committee Support

● Provide administrative support to recruit and appoint of skill-based volunteers

Requirements:

1) Degree preferred

2) Minimum 7 years’ of proven working experience in HR / OD

3) Experience in designing and conducting HR / OD intervention workshops

4) Strong organisational skills, attention to detail, patience, good communications skills

5) Candidates with the following will be an added advantage:

● Degree in HR or HRM

● Basic knowledge of Singapore Sign Language

You will be part of a team to champion workforce transformation and reskilling needs of the integrated facilities management/ environmental services industries. You will need to possess a strong business acumen and comfortable in communicating with all levels of stakeholders to understand their manpower challenges and propose the relevant WSG interventions.

Strategic Manpower Planning

• Identify and assess key industry, manpower challenges and skills needs
• Engage strategic accounts and engage companies to diagnose gaps and identify opportunities
• Recommend the design of appropriate strategic human capital solutions based on industry or enterprises’ business and manpower needs
• Supporting the Industry Transformation Map (ITM) particularly the Jobs and Skills pillar as well as Jobs Transformation Map (JTM)

Stakeholder Engagement and Management

• Establish and maintain effective relationships with strategic partners and stakeholders
• Collaborate with industry stakeholders including government agencies, associations, tripartite partners, programme partners to develop and implement relevant manpower interventions to address industry manpower issues
• Consult with employers to promote adoption of WSG programmes and progressive human resource practices to address their manpower needs
• Develop deep understanding of employers' hiring demands and recommend suitable candidate profiles to meet their needs
• Coordinate with employers on the hiring outcome and monitor closely on the sector hiring demand

Project Management

• Plan and review budget requirements and ensure compliance to policies and processes
• Organise or support outreach and marketing events such as career events and industry engagements
• Track programmes’ progress and analyse industry related information to evaluate and make recommendations for management decision making

Requirements

• Industry Engagement and Business Development: Effective stakeholder engagement, with a focus on account/project management or consultancy. Able to proactively source for relevant information and data and utilise trend analysis and government initiatives to drive business strategies and growth.
• Written and Verbal Communication: Proficient in writing clear submissions and reports, and able to frame appropriate narratives to effectively engage diverse audiences, and skilled in public speaking.
• Negotiation: Able to strategize negotiation, formulate gameplan and engage in complex discussion to drive collaboration and implementation with stakeholders to achieve desired outcomes.
• Personal effectiveness: Able to manage multiple tasks in a dynamic, fast-paced environment, and work both independently and in teams.
• Critical thinking and Data Proficiency: Proficient in synthesizing information for decision-making and outcome monitoring through data compilation, analysis, and interpretation. Capable of making policy and other strategic recommendations based on industry insights and comfortable with data analysis.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

1. Strategic Planning and Execution

• Develop and implement business strategies, plans, and objectives in alignment with company goals.
• Conduct market analysis and identify new business opportunities.
• Drive long-term growth by formulating business strategies to expand market share and improve revenue.

2. Operational Management

• Oversee daily operations to ensure efficiency, productivity, and quality standards.
• Coordinate and manage various departments (e.g., marketing, finance, HR, production).
• Establish policies and procedures to maintain smooth and efficient operations.

3. Customer Relationship Management

• Maintain strong relationships with key clients, stakeholders, and partners.
• Ensure high levels of customer satisfaction by improving service quality and responsiveness.
• Develop strategies to attract new customers and retain existing ones.

4. Compliance and Risk Management

• Ensure compliance with local and international laws and regulations.
• Develop and implement risk management practices to safeguard the organization.
• Address operational or compliance issues proactively to avoid disruptions.

5. Sales and Marketing Oversight

• Drive sales initiatives to boost revenue and market presence.
• Collaborate with the marketing team to plan and execute effective marketing strategies.
• Analyze market trends to adjust sales tactics and product positioning.

6. Reporting and Communication

• Report to senior executives or the board on the company’s performance and strategic initiatives.
• Communicate business goals and progress across the organization.
• Facilitate interdepartmental communication and collaboration.

7. Innovation and Continuous Improvement

• Encourage innovative approaches to improve business processes, products, and services.
• Lead change management efforts to adapt to market dynamics.
• Implement continuous improvement programs to optimize efficiency.

This job scope may vary depending on the specific organization and industry. A GM’s primary focus remains on driving the company’s growth and success through strategic, operational, and leadership capabilities.

Responsibilities:

· Lead and Schedule Operation department team daily schedule (Supervisors and Technicians)

· Deliver cost budgeting and practice lean resource management to drive operation cost down with the use of IT and technology

· Ensure projects are carried out within budget and resources are allocated appropriately with safety compliances

· Provide strategies and measurement to ensure each team is performing to standard and ensure each headcount are value adding to the company’s productivity and efficiency

· Provide and arrange internal or external training to upskill everyone

· Discipline and conduct safety awareness talks and training

· Drive absentees’ rate, overtime rate and defect job rates to the lowest

· Ensure project delivered and signed off by the clients (Delivery Order) and materials receive are accordingly to orders

· Manage Logistic and inventory team to ensure all delivery and materials are account for

· Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors

· Perform detailed documentation to track project development and design process

· Assist in HR related communications and procedures for the operation teams

· Assist in creating statistical reports for management.

· Any other duties as assigned and comply to ISO / OSHA standards

Leadership

· Lead, manage and motivate allocated team member(s)

· Develop clear goals that is in line with Management’s direction

· Be an excellent team player/mentor to collaborate with the internal and external teams/business partners

Requirements:

· Minimum 5 years of experience in Operation management with blue collar workers

· Dip/Degree in Engineering or equivalent.

· Proficient in MS Excels/words/PowerPoint/Project

· Preferred skill sets: Self Driven, resourceful, problem-solving nature, strong business acumen, project management and good conversational/writing skills in English.

Facilities Management

Work Dynamics - Integrated Facilities Management

Duties & responsibilities

PEOPLE MANAGEMENT (where applicable)

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

OPERATION MANAGEMENT

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Candidate Specification

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Has experience working in School environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions

Why Join Hysses Singapore?

• Career Growth: Opportunities for professional development and career advancement.
• Employee Benefits: Competitive salary package, health benefits, staff discounts, and performance bonuses.
• Inclusive Culture: A diverse workplace where innovative ideas are valued and teamwork is encouraged.

Job Summary: The Senior HR Executive/Assistant HR Manager plays a critical role in managing and overseeing all aspects of the Human Resources function at Hysses Singapore. This includes recruitment, employee engagement, payroll administration, and compliance with local employment regulations. The role requires a proactive leader who can foster a positive workplace culture, manage employee relations, and implement HR policies and initiatives that align with the company's objectives. The ideal candidate will have strong interpersonal and communication skills, a keen eye for detail, and the ability to handle multiple HR-related responsibilities effectively.

Job Responsibilities: As a Senior HR Executive/Assistant HR Manager, your key responsibilities will encompass, but are not limited to:

• Overseeing Full HR Functions: Lead and manage the entire spectrum of human resources operations.
• Talent Acquisition: Handle the full recruitment life cycle, from job postings and candidate sourcing to conducting interviews, managing offers, and onboarding new hires.
• Employee Engagement & Relations: Manage employee engagement initiatives such as team events, birthdays, and D&D. Oversee employee relations activities, including arrangements for gifts (hampers, wreaths) for occasions such as new births, bereavements, and hospitalizations.
• HR Policy Management: Maintain and update HR policies, procedures, and the employee handbook to ensure compliance with company standards and local regulations.
• Compensation & Benefits: Administer payroll processes, including attendance tracking, CPF submissions, and income tax filings to ensure timely and accurate payment.
• Work Pass Processing: Manage applications, renewals, and cancellations for work passes.
• Performance Management: Oversee performance evaluations, contract renewals, confirmation processes, and annual performance reviews.
• Employee Communication: Draft and issue staff memos, disciplinary letters, and company-wide announcements.
• Collaboration with L&D and Operations: Partner with the Learning & Development and Operations departments to ensure efficient retail manpower planning and improve employee performance through targeted training initiatives.
• HR Reporting & Compliance: Ensure timely submission of HR reports and compliance with statutory regulations.
• Administrative Duties: Update organizational charts, contact lists, and manage employee inquiries. Handle insurance renewals (WICA & FWMI), government survey submissions, and statutory claims (e.g., NS make-up pay, government paid leave).
• Process Improvement: Continuously review and improve HR processes and workflows to enhance efficiency and the employee experience.
• Other Duties: Undertake additional tasks as assigned.

Job Requirements:

• Diploma in Human Resources or a related field.
• Minimum 3-5 years of relevant HR experience, preferably with full-spectrum HR responsibilities.
• Strong knowledge of Singapore's employment regulations and HR practices.
• Proficiency in both English and Mandarin to communicate with Mandarin-speaking associates.
• Excellent attention to detail, with strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Sales & Marketing:

• Develop and execute strategic sales and marketing plans to maximize revenue and profitability across diverse markets.
• Identify and cultivate strong relationships with key customers, ensuring their needs are met and exceeded.
• Proactively seek out and secure new business opportunities within the poultry industry.
• Gain a thorough understanding of customer requirements and challenges to offer tailored poultry product solutions.
• Deliver compelling sales presentations that highlight the unique value proposition of our products.
• Negotiate and finalize sales contracts, consistently achieving and surpassing assigned targets.

Customer Service & Support:

• Cultivate lasting relationships with existing clients, providing exceptional service and support.
• Promptly address customer inquiries and concerns,demonstrating a commitment to their satisfaction.
• Proactively identify and resolve potential stock issues to prevent wastage or product unavailability

Market Intelligence & Strategy:

• Stay abreast of industry trends, competitive landscape, and emerging technologies.
• Leverage market insights to adapt sales strategies and identify untapped growth opportunities.
• Participate in industry events, trade shows, and networking opportunities to expand our market reach.

Collaboration & Reporting:

• Collaborate closely with marketing, production, and logistics teams to ensure a seamless customer experience.
• Prepare accurate sales reports, forecasts, and analyses to inform business decisions and strategic planning.

Requirements:

• Minimum of 3 years of proven experience in F&B foodservice sales, with a strong background in the poultry industry.
• Exceptional communication, interpersonal, and negotiation skills in both English and Chinese.
• Demonstrated ability to build and nurture relationships with key stakeholders.
• In-depth knowledge of the poultry industry, including products, applications, and market trends.
• Self-motivated, results-oriented, and adaptable to a fast-paced environment.
• Strong time management, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Willingness to travel for client meetings and industry events.

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device