Expectations of a Media Billing Manager

Manage operation process and lead a team, including but not limited to:

• On-boarding of new suppliers and clients
• Jobs monitoring and analysis
• Oversees team’s responsibilities.
• Revenue recognition and reconciliation of WIP account. Review completeness and accuracy once posted in ERP System
• Resolve issues with relevant stakeholders e.g. vendors, clients, Business and shared service teams
• Regular meeting with Stakeholders
• Billing status monitoring and reporting
• Ensure billing completion before end of following month activities
• Accounts Payable responsibilities
• Support on audit requests

Job Description & Requirements

• Maintain employee records
• Update leave records for employees
• Prepare employment contracts
• Prepare recruitment advertisements
• Apply/Renew/Cancel EP/S-PASS
• Monitor and arrange training for all local and foreign workers
• Monitor and update ISO training records
• Monitor and update dormitory list for foreign workers
• Monitor insurance coverage for local and foreign workers
• Assist in the renewal of company's registered contractors licences
• Implementation of control measures
• Adoption of HR technologies
• Recruiting Talents

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

List of responsibilities of Assistant Head, Operations & Development Department, include, but are not limited to:

1. Management Function

· Supervise the daily operations in the Hostel according to the SOPs.

· Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy

· Oversee staff relationship with residents and stakeholders.

· Manage staff morale, motivation and discipline in the department

· Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department

· Assist HOD to manage budget and manpower allocation

· Deliver Trauma-informed practices in daily staff and residents interactions/management.

· Coach and mentor new employee onboarding effectively with accurate and timely documentation records.

2. Role Function

· Cover the role of the shift staff when necessary

· Effective and fair roster planning to cater to the needs of the daily operations.

· Ensure adherence to the SOPs in the daily operations of the hostel

· Coach YWAs and NRCWs to perform their roles effectively

· Coordinate with other Departments when necessary

· Manage and oversee all documentations required for the department

· Assist HOD in preparation and submission of reports

· Assist HOD in managing crafting/reviewing/amending SOPs as per required

· Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)

· Oversee the all process in hostel

3. Development Function

· Assist HOH/HOD in roles and functions which are assigned.

· Assist HOD in planning the development of the YWA and NRCWs in the department.

· Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.

· Identify and attend courses/training for personal and professional growth and development.

4. Taskforce Involvement

· Able to lead taskforces within the department

· Able to represent the department to contribute in inter-department/inter-division taskforces

Technical Skills competencies

· Able to lead, inspire and coach a team.

· Able to do rotating shift.

· Independent, resourceful and responsible.

· Firm in upholding the standards and responsive in dealing with people.

· Possess good analytical and problem-solving skills.

· Possess strong communication and writing skills.

· Proficient in MS Word, Excel, etc

Core competencies

· Independent worker but able to work well in a team

· Resilience: able to overcome adversity and emerge stronger

· Integrity: guiding decisions with moral principles

· Serving: willing to go the extra mile for others

· Excellence: always expecting the best of self

Preferred achievements

· Degree or Diploma with at least 2 years of management experiences.

· Able to do rotating shift.

Interested applicant may email your resume directly to [email protected]

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities

As a Junior Product Manager, you will be an integral part of the product team, supporting the development and management of the digital asset trading ecosystem. You’ll collaborate with cross-functional teams, contribute to product strategies, and ensure timely delivery of impactful products that align with our mission.

• Assist in defining and managing the product roadmap to support business objectives and market opportunities.
• Collaborate with stakeholders (trading, operations, risk, and compliance teams) to gather requirements and define product features.
• Work with engineering teams to translate business requirements into detailed product specifications and deliverables.
• Conduct market research and competitor analysis to identify trends and propose innovative product solutions.
• Support end-to-end product development, from ideation to launch, ensuring quality and meeting deadlines.
• Monitor product performance using KPIs and analytics, identifying areas for improvement.
• Assist in creating and maintaining product documentation, including PRDs, user guides, and training materials.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 1-2 years of experience in product management, business analysis, or related roles (experience in crypto, fintech, or trading is a plus).
• Strong analytical and problem-solving skills with a passion for technology and innovation.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Ability to manage multiple projects in a fast-paced environment.
• Familiarity with agile development methodologies is a plus.
• Knowledge of digital assets, blockchain, or trading platforms is advantageous.

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

ServiceNow, is seeking an experienced Communications professional to support and drive an integrated communications approach across the APAC sub-region of Asia (primary focus Singapore) with close integration to the Global Communications, Asia Sales and Marketing teams. The role will have responsibility across all areas of the modern-day communications mix including the creation and execution of thought leadership content campaigns that are executed through media engagement, customer references and advocacy, analyst/influencer relations and social media (paid and organic) programs.

This is a rare opportunity to really create, own and drive a truly integrated program, where your efforts and results will directly impact the growth and success of the business and you’ll be rewarded for doing so.

The role sits within the Global Communications team, reporting into the Senior Director Communications APAC, will work closely with the wider APAC Communications team and have a significant profile within the Asia Sales and Marketing teams. From time to time the Communications Manager will support on wider APAC and Global initiatives. The ideal candidate will be a storyteller, have a strong B2B tech background and experience in either or both agency and in-house communications environments and working knowledge of media, social and customer programs frameworks.

What you get to do in this role:

• Establish a local storytelling engine for the Asia sub-region, supporting brand awareness efforts
• Develop and execute integrated PR campaigns that tell the ServiceNow story in a compelling, digital way—accessible to consumers and businesses, and highlighting customers, partners and influencers
• Work closely with business units to identify and exploit trends that expand ServiceNow’s leadership
• Drive the PR, Social and Voice of Customer agencies that the support Asia business (primary focus Singapore)
• Research, identify and pitch innovative stories through multiple channels and work with stakeholders to take this out to the market
• Cultivate and engage relevant influencers to be evangelists.
• Help support and drive the partner engagement model
• Support ServiceNow’s annual user conference, Knowledge, and other regional events (World Forum, Summits, Executive Circles, F1) as needed

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to source for new brands or products, and build strong relationships with business partners and is well-informed of consumer, market and industry trends
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends.
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories.
• Manage and develop strategies for omni-channel sales, involved in sales-related project/event.

About You

• Graduate with a diploma or university degree in business or marketing field.
• Possesses a minimum of 4 to 6 years of relevant experience, ideally within the retail or FMCG sector.
• Experience in a customer-focused industry, possessing expertise in merchandising, marketing, and entrepreneurial skills.
• Well-versed in industry trends and market dynamics, with excellent presentation, negotiation, and interpersonal abilities.
• Strong analytical skills to interpret data and generate valuable insights.
• Energetic, creative, and highly adaptable with a collaborative mindset.
• Fluent in English, with strong written and verbal communication skills.
• Organized, decisive, determined, and persistent individual.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Primary Function of Position

Intuitive is passionate about creating a workplace where employees are informed, engaged, and inspired to have a positive impact on each other, our company, and the world.

We are seeking a communications expert to lead the development and execution of internal and external executive communications initiatives for key business priorities in the Asia-Pacific (APAC) region. This includes acting as a strategist and trusted advisor to senior executives, developing executive narratives, presentations, and strategic communications plans that resonate across diverse internal and external audiences.

This role requires a unique blend of high-level strategy and hands-on execution, and the ability to work within a highly collaborative international communications team, reporting to a U.S.-based director. The ideal candidate will possess outstanding written and oral communication skills, a strategic orientation, excellent organization and presentation skills, a bias toward action, and a desire to learn continuously.

Key Responsibilities

• Strategic communications planning: Create, nurture, and execute a proactive, integrated internal and external executive communication support model, strategy, and roadmap that reflects the priorities for the region and builds effective connections with key audiences.
• Executive messaging and presentation development: Collaborate closely with senior executives to create executive narratives and presentations that reflect their voice and vision. Develop content for internal and external platforms such as all-hands meetings, email announcements, and customer events. Provide coaching to help executives deliver compelling presentations.
• Project management and tactical execution: Lead the execution of employee communication initiatives, overseeing end-to-end project management, from planning and content development to measurement. Ensure flawless execution across multiple platforms, managing timelines, resources, and cross-functional teams.
• Storytelling and content creation: Craft written, oral, and digital content that resonates with internal and external audiences. Own the content development process for presentations, event briefings, scripts, talking points, organizational announcements, intranet articles, employee stories, and customer testimonials.
• Event coordination: Plan, coordinate, and execute internal meetings and events, including agenda creation, presentation management, and Q&A facilitation.
• Regional expertise and collaboration: Serve as the communications expert for the APAC region. Occasional partnership with global communications and people brand teams to leverage shared content, and adapt and amplify significant key messages in-region; light support with regional alignment to employee value proposition (EVP).
• Localization and translation: Localize corporate communications for APAC audiences, managing translations into Mandarin, Japanese, or other relevant languages to ensure cultural and linguistic accuracy.
• Measurement and impact analysis: Measure the effectiveness of communication strategies, using data-driven insights to optimize future initiatives and demonstrate their impact on business goals. Track and measure executive communication activities for the region.

Make your mark as a Business Development Manager at Horizon Geosciences!

The Business Development Manager will be responsible for identifying and pursuing new business opportunities primarily focusing on the marine geotechnical sector, with a specific focus on windfarm projects in South East Asia, including Korea and Australia. This role will involve building strong relationships with key stakeholders, developing strategic partnerships, and driving revenue growth through effective marketing and sales strategies.

Your responsibilities as a Business Development Manager

• Identify and assess new business opportunities in the marine geotechnical and renewable and energy sectors within South East Asia.
• Develop and execute a comprehensive business development strategy to penetrate the market.
• Build and maintain strong relationships with clients, industry partners, government agencies, and stakeholders in the region.
• Conduct market research and analysis to stay informed about industry trends and emerging opportunities.
• Collaborate with technical teams to ensure alignment of business development initiatives with service offerings and project capabilities.
• Prepare and deliver compelling presentations, proposals, and bids to potential clients.
• Represent Horizon Geosciences at industry events, conferences, and networking functions to promote our services and brand.
• Monitor and report on sales performance metrics, providing insights and recommendations for continuous improvement.

Your qualities and experience
You can make your mark as a Business Development Manager if you have:

• Bachelor’s degree in Geoscience, Engineering, Business, or a related field; a Master’s degree is a plus.
• Proven experience in business development or sales within the geotechnical, marine, or renewable energy sectors.
• Strong understanding of the windfarm market and marine geotechnical investigation processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Willingness to travel within the region as required.

Roles & Responsibilities

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Communicates and coordinates with team and management

9. Ensures customer satisfaction and increases customer retention

10. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

11. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

· Bachelor’s Degree in Business, Commerce or relevant fields

· Mimimum three (3) management experience in customer-service-related capacity

· High degree of professionalism in customer service

· High standards of customer communication skills

· Prior experience in the logistic preferred

· Ability to stay calm and excellent in handling difficult customers

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and deep expertise in commodity trading and oil / petroleum. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

Key Responsibilities:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification
• Project management experience within the oil / petroleum commodities
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Job Summary:
Develop and improve recruitment policies & programs to support the company's overall strategic objectives, while ensuring cost effectiveness and compliance with legislative requirements. Effectively utilize relevant resources to ensure efficient execution of recruitment operations. Plan, organize, and execute talent recruitment & employment, talent sourcing strategies, policies, plans, projects, SOP etc, to achieve the overall company and HR goals.

Duties/Responsibilities:

• Managing recruitment related projects such as hiring according to company manpower plan, execution of local & oversea recruitment career fairs and talent sourcing strategies.
• Handle additional project assignments of recruitment and promote work related initiatives.
• Establish vibrant college relations with local institutions.
• Supervising the subordinates on daily recruitment operational tasks as well as handling related enquiries from different levels from stakeholders.
• Strong contributor to the development of new recruitment strategies through creative input combined with data analysis and a deep understanding of the company's future challenges.
• Provide leadership to maintain consistent deployment of recruitment policy and practice, identifying inconsistencies and develop corrective actions. Act as a change agent by facilitating, managing and implementing the necessary modifications to ensure that it is communicated & executed effectively and accurately.
• Represent the recruitment team to the rest of the company in the development and roll out of recruitment programs and policies.
  
  Required skills / abilities:
• Excellent team leadership with a focus on developing of talent capabilities.
• Excellent verbal, written communication and presentation skills.
• Proficiency in decision-making, planning, and organizational skills
• Strong analytical and problem solving skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances and policies.
• Capable of taking challenges and working under pressure in a fast paced environment.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong knowledge of labor laws, regulations, and compliance requirements related to recruitment development.
  
  Education & Experience:
• Minimum 10 years of working experience in HR with a focus on recruitment development.
• Working knowledge of multiple human resources discipline, including recruitment practices, talent development and respective employment laws.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Manager

What you will do:

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.  
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.   
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives (including clear demonstration sessions).   
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.  

• Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting organisation is an added advantage) where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Job Summary

Serve as the central hub for all internal and external communications within the Senior Services, managing all media matters to ensure a consistent brand message across various platforms. Oversee the creation and dissemination of press releases, published resource materials, and online media content (websites, social media pages) to effectively communicate the division's initiatives and achievements. Utilise data analytics to develop engagement strategies and assist with business development.

Principle Accountabilities

1. Diagnose gaps and identify opportunities through strategic engagement of key accounts/ partners
2. Develop engagement plan, recommend appropriate solutions and track projects progress via a data driven approach
3. Develop deep understanding of the industries and be attuned to MOH/AIC initiatives to support Senior Services engagement sessions
4. Forge effective partnerships with strategic stakeholders including other community care providers, RHS and other healthcare partners, and potential donors,
5. Support outreach, marketing and networking events that will increase awareness and adoption of best practices
6. Work closely with volunteer and programme lead to ensure alignment of communications with Senior Services division
7. Utilise data analystics to understand effectiveness of maketing and communications effectiveness
8. Carry out other responsibilities and duties as assigned from time to time

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

We are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will possess deep technical knowledge, strong leadership skills, and a proven track record in managing cybersecurity projects. This role involves working closely with client to identify security risks, develop mitigation strategies, and implement solutions to protect their information systems.

Responsibilities:

• Lead and manage cybersecurity consulting engagements, ensuring the delivery of high-quality services to clients.
• Conduct comprehensive security assessments, maturity assessments, and risk assessments.
• Develop and implement cybersecurity strategies, policies, and procedures tailored to client needs.
• Collaborate with cross-functional teams to design and deploy security solutions
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Mentor and develop junior team members, fostering a culture of continuous learning and professional growth.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 5-8 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

Team Summary

The role is part of the Consumer Marketing Hub team, where we work with a wider team of subject matter experts in the Asia Pacific hub. Our team works in partnership with our marketing team counterparts in 18 markets across Asia Pacific; our global marketing partners and our cross functional business teams.

Our mission as the consumer brand marketing team’s is to leverage our brand to accelerate business growth and deliver against key priorities: consumer payments; new payment flows, and value-added services.

Our aim as the creative and content team is to establish Visa as the engine of commerce through creative leadership, brand storytelling, and operationalizing new ways of working to deliver best-in-class end-to-end marketing activations. 

What a Manager – In-house Creator does at Visa:

This position supports the Senior Director, Brand, Creative and Content, in delivering content across media platforms, and with setting the strategic and creative direction of our Brand and key business initiatives [e.g. Ecommerce, Cash Conversion] for Visa AP [B2C] and for Visa’s clients [B2B2C].

Working closely with cross-functional teams [Insights, Brand, Product] and client marketers across AP, this role will lead the development, execution and implementation of engaging, effective, insights-driven content across multiple media channels helping to drive Visa brand preference and create revenue opportunities with clients.

• As an in-house creator, this role will have dual mandates. The first of which is to create content for Visa’s social channels on both a campaign and always on basis. The second of which is to leverage this expertise to consult with and create content with and for Visa’s clients (issuing banks; merchants; fintechs etc) to drive and achieve joint business priorities. As such, we are also looking for creators that have strong selling and influencing skills as you will have revenue targets to support.

Ideally, this person will have an active and significant content creator base; natively familiar with Asia Pacific Social platforms to demonstrate aptitude and subject matter expertise in creating content. As a corollary to this, this person will have demonstrable experience in content editing. Ideally, this person will have experience in both illustration and 3D design.

This role will work closely with the Senior Manager of Content and Social; as well as the Senior Manager of Campaigns and Creative on a daily basis. This person will provide a creative spark that inspires the team and organization; unafraid of acting, thinking and working differently.

Projects you will be a part of:

• You will lead content creation and production for AP, using your experience to create content which drives brand preference and conversion with both Visa and partner offers with our merchants and clients
• You will be the working to developing content for Visa Athletes in our sponsorship campaigns including The Olympics and the FIFA World Cup
• You will work to develop and create content with our regional and local sponsorship properties across Sports; Gaming/esports; Music, and Fashion.

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

Roles & Responsibilities

• Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Maintain a safe and healthy work environment by following and enforcing standards and procedures
• Responsible for operation supervisors, with review/approval responsibility for all operations employees
• Maintain great relationships with key business partners
• Work closely with Operation Head and management team to set and implement policies, procedures, and system

Job Requirement:

• Have at least 2 years of relevant experience in the Food Court, Coffee Shop, Hawker Stall, Food Centre, and Restaurant.
• Weekend shift required
• Work in a fast-paced environment
• Candidates process own transport will be an advantage

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.