• Prepare all the cost estimates for Marine/Coastal Tender Projects.
• Review upstream contract terms and identify possible risks and opportunities related to the application of contract clauses.
• Calculate quotations from specialists/sub-contractors, prepare competitive comparison for cost committee prior for negotiation and award contracts.
• Assist in negotiation of contract terms and assessment of contract proposals.
• Draft and issue contracts and agreements (between customers and the company, with Sub-Contractors and Suppliers).

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Industry : F&B (Central Kitchen + Outlets)

Office Location : Tai Seng

Work Days : 5 days (Mon to Fri)

Working Time: 9am to 6pm

Salary Package : up to $6k+

Responsibilities:

• Proposing improvement and solutions to QA-related issues
• Lead the QA team - e.g Oversee, guiding and coaching
• Implement and ensuring all quality and food safety control processes are in compliance to company’s standard, ISO and local statutory requirement
• Conduct in house food safety training
• Investigating and resolve customer complaints related to quality and food safety
• Drive process improvement program to ensure high standard of food safety and quality
• Perform QA audit at central kitchen and outlets, and prepare QA reports.
• To support in supplier management program (audit and ingredient approval)
• Manage external inspection and liaise with regulatory agencies

Requirements:

• Must be able to Communicate Mandarin (to liaise with staffs at outlet)
• Diploma in Food Science / Food Technology or related
• Minimum 5~6 years work experience in QAQC related field in food industry
• Good knowledge in GMP/HACCP/ GFSI / ISO 22000 and Food Safety is preferable
• Familiarity / experience in internal auditing and microbiological testing method will be added advantage

Staff Benefits (Full-Time Staff):
- CPF Contribution
- Bonus Payout
- Annual Increment
- Medical Benefit
- Dental Benefit
- Annual Leave
- Staff Discounts @ all Group Brands
- Birthday Voucher

Interested candidate may wish to Call / WhatsApp : 8829 8029

Lighthouse Recruitment Pte Ltd (19C9852)

Koh Junhao (Royston) | Reg No: R1987463

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Achieve sales target and generate sales for the company under Freight Forwarding Division.
• Handle FCL & LCL Sea freight quotations to overseas customers and domestic customers.
• Give timely updates and market trends with all parties involved.
• Assist on providing solutions in all shipment matters.

Requirements:

• Degree and above
• At least 5 years of sales experience in Singapore & Far East market in Logistics, Freight Forwarding, Shipping Industry.
• Proactive, customer focused and excellent communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Ensure requirements for AABB, FACT as well as MOH license guidelines are implemented and maintained
• Report performance of the quality activities minimally on a quarterly basis and management review annually.
• Responsible for interfacing with regulators and external quality auditors.
• Monitor and review quality indicators and quality related reports.
• Provide guidance to departments in the review and refinement of current practices and protocols/processes, as well as risk assessment.
• Lead / Facilitate other departments in the root cause analysis of non-conformances to put in place effective corrective actions.
• Facilitate proper process control relevant to services and products that affects safety, identity, purity and potency.
• Initiate process improvement practices and benchmarking to industry practices across departments to raise standards of operational excellence and service delivery
• Training and distribution of Quality practices within Company and regional teams when required.
• Act as company’s management representative in compliance assessments and coordinate with regulatory or accreditation bodies as and when required.
• Oversee the maintenance of document control centre and system for proper and updated records of quality documents.
• Assist and lead in root cause analysis, work process improvements and problem solving together with departments.
• Lead the monitoring of quality objectives/indicators across departments to ensure quality of products and services are maintained according to SOP and regulatory/accreditation requirements.
• Review processing records and other reports as required by applicable regulatory and/or accreditation standards.
• Drive yearly internal audits for audit readiness and interdepartmental coordination.
• Ensure departments are up to date with annual document reviews.
• Work with regional offices on quality matters.
• Ensure quality training for new and existing employees is performed and to ensure competencies of the quality department are up to date.
• Support with supplier/vendor qualifications with participating departments.
• Coordinate and review on a periodic basis, operational and quality risk assessment, including workplace safety.
• Review, perform and lead gap analysis of new/revised standards published by regulatory and accreditation bodies to ensure departmental SOPs are in compliance
• Setting up of Quality Management Practices and assist in risk assessment for new services or entities assigned

Requirements:

• Accreditation and certification standards; AABB (Association for the Advancement of Blood & Biotherapies)
• FACT (Foundation for the Accreditation of Cellular Therapy)
• GDP-MDS SS 620 (Good Distribution Practice for Medical Devices) and other standards when required for the CGL’s services/products

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

The Business Development Manager ( Vietnam) will be responsible for :

1. Developing the Vietnamese Market

2. Develop the local network of agents to generate sales

3. Organise sales activities for clients

4. Work with University Partners to achieve sales targets

The ideal candidate :

1. Diploma / Bachelor degree in English

2. Fluent in English and Vietnamese

3. Minimum 3 years experience in sales

4. Minimum 2 years experience working with foreigners

5. Highly mobile . Frequent trips between Singapore & major Vietnamese cities

6. Outgoing and friendly

The candidate will be based in Singapore and is expected to travel monthly .

• Oversee the day-to-day site office administration works
• Communicate and work closely with customers, sub-contractors, 3rd Party service providers
• Liaise with internal and external suppliers for quotation, ordering & arranging of goods delivery
• Monitor the expiry of project Insurance, Performance Bonds and Warranty
• Involve in directly hired workers-related activities
• Handle workers’ dormitory-related duties
• In charge of basic IT support to the staff
• Work closely with the HR Department
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Other duties as assigned

Requirements:

• At least a Diploma in holder
• Min 2 years of experience in Customer Service field

Our client is a Global MNC company in the IT industry. Due to their current expansion plan, they are looking for an IT Sales Manager to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Responsible for achieving the sales target required by the company
• Responsible for maintaining/developing relationships with the company’s partners, growing the partnership through the various sales interactions.
• Responsible for identifying new channel accounts, developing new business opportunities for the company
• Responsible for providing quality customer service to the various partners, striving to exceed their expectations
• Responsible for developing a successful pipeline management program for the company, ensuring the fulfilment of these sales enquiries
• In charge of updating the company’s partners with the latest information (eg, latest products, marketing programs etc.)
• In charge of monitoring the various partner’s performance through the necessary reviews, as well as managing their incentive programs
• In charge of analyzing and forecasting the company’s business activities, reporting the to the key management stakeholders when required
• All other ad-hoc duties as assigned

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 2 years of relevant sales experience in the IT industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

· Conduct daily operations routine checks, monitors and tracks condition of building and ensure issues regarding leakage, defects, pest control, landscape, CCTV, water features, lift, electrical, and kitchen equipment are in good order at all times

· Ensure media equipment are in order at all times

· Ensure timely reporting on the safety regulations and report breaches in workplace safety requirements

· Submit event/ defects/ maintenance summary reports, liaise with service vendors and project/ contractors and tracks rectification progress/ completion and contract renewals

· Assist in deployment of manpower for events (e.g. Waitresses, bar tenders, kitchen cleaners)

· Undertake the full scope of planning and execution of the event/ corporate visits such as organising catering etc

· Handle the entire dining aspects of the event to ensure that guest’s dining requirements are taken care of

· Manage manpower deployment to handle the event execution

· Manage and handle the inventory required for the sales gallery such as replenishment of bottled water, umbrellas and perishables etc

· Carry out any other ad-hoc duties as and when assigned

Requirements:

· Diploma in Property Management/ Hospitality

· At least 5 years of experience

· Well versed in Safe System of Work (SSoW) practices and safety regulations

· Candidates with F&B service industry experience will have an additional advantage

· Takes initiative, ownership, meticulous and pays attention to details

· Good time management, ability to work independently and as part of a team

· Customer service-oriented, good organizational skills with the ability to multi-task

· Proficient in Microsoft Words and Excel

· Able to work on rotating shifts (including Sat, Sun and Public Holidays)

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Marketing Manager to join our team!

As a Marketing Manager, we rely on you to:

• Develop and execute the marketing plan to activate restaurants and bars, coordinating and executing local store marketing tactics in partnership with each restaurant and bar
• Local store marketing plans will include community outreach, pursuing strategic local partnerships, executing local events, developing in-store collaterals and other marketing assets such as photography, to achieve sales and traffic targets for each restaurant
• Take the lead on creating successful launch plans for new restaurant openings if any
• Create and spot opportunities for key calendar/topical moments working with credible, brand-relevant partners that drive brand positioning and commercial objectives
• Working closely with the restaurants and bars to produce a dynamic, yet well-balanced calendar of quality, culturally relevant and ensure our events are inspiring and well attended
• Collaborate on a content strategy to amplify beyond the event attendees, to raise the profile the restaurants & bars
• Measure the effectiveness of individual local store marketing tactics and community partnerships to accurately determine top line sales impact and ROI
• Identifies and establishes distribution and marketing channels as well as database acquisition and maintenance that support or strengthen the restaurant/bar’s goals including top line sales, or access to new, high value loyalty members and customers
• Actively supports hotel related programs including training and CSR

· Oversee daily operations that include order fulfilment, logistics, customer service, etc.

· Ensure deliveries and collections of products are completed in a timely manner.

· Handle all documentation required for transaction completion, including Delivery Order, Purchase Order, and Invoicing.

· Manage 3rd-party logistics providers and handle all inbound and outbound shipments.

· Manage Inventory and ensure restock of office/operational supplies.

· Handle customer and partner enquiries and resolve issues in a timely manner.

· Attend weekly meeting and report on Operations department progress.

· Complete monthly business completion report to the finance department for data analysis.

· Establish and update Operations Standard Operating Procedures (SOPs).

· Enforce operation cost cutting, such as sourcing for vendors with lower cost, etc.

· Enforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation.

· Liaise with colleagues in other departments on operation matters.

· Lead and guide colleagues in the Operations department.

· Carry out ad-hoc duties when required.nforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation

Working location at 115 Eunos Avenue 3, #05-01 S(409839)

Job Description

• Coordinate and conduct deliveries
• Understand customer and logistics requirements
• Understand logistics requirements and execute plan
• Coordinate with customers and co-workers to ensure timely deliveries
• Plan, record and organize deliver routes
• Warehouse and production duties
• Customer Service duties
• Loading/Unloading duties
• Maintain and operate production and warehouse equipment
• Handle emergency requirements

Requirements

• Able to operate forklift
• Willing to work during weekends and PH
• Physically fit
• Willing to handle last minute and late night emergency issues or requirements

Promote great customer service!

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

1. Market planning and inspection

2. Development of new markets

3. Create monthly promotions for factories

4. Inspection of the work results of the factory supervisor

5.To coordinate with site supervisors, workers, vendors, sub-contractors

• To identify and establish distribution and marketing channels, as well as database acquisition and maintenance that support or strengthen the goal of each restaurant and bar, including top line sales, or access to new, high value loyalty members and customers.
• To track, measure and evaluate the effectiveness of the marketing strategies and statics, as well as community partnership developed for each restaurant and bar to determine top line sales impact and ROI.
• The duties may include corporate social responsibility, staff recruitment, staff performance review, staff training and managing disciplinary issue (if any).

Responsibilities

• Overall responsible for general office administration & purchasing
• Ensure office equipment maintenance and control
• Ensure the arrangement of facilities after award of project in preparation for project start up
• Purchasing processing, ensuring purchase is followed up
• Ensure the maintenance of Approved Subcontractor/Supplier List
• Participate in management review of system
• Initiate action to prevent non-conformance relating to internal process and systems
• Record maintenance
• Recommend improvement measures to the superior
• Assist the MR in internal and external communication

Requirements

• Minimum Diploma in Business Administration related qualifications.
• At least 5 years relevant working experience.
• Good communication skills
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Interested applicants please email your detail CV including your qualifications, working experience, current and expected salary to [email protected]

· Oversee daily operations that include order fulfilment, logistics, customer service, etc.

· Ensure deliveries and collections of products are completed in a timely manner.

· Handle all documentation required for transaction completion, including Delivery Order, Purchase Order, and Invoicing.

· Manage 3rd-party logistics providers and handle all inbound and outbound shipments.

· Manage Inventory and ensure restock of office/operational supplies.

· Handle customer and partner enquiries and resolve issues in a timely manner.

· Attend weekly meeting and report on Operations department progress.

· Complete monthly business completion report to the finance department for data analysis.

· Establish and update Operations Standard Operating Procedures (SOPs).

· Enforce operation cost cutting, such as sourcing for vendors with lower cost, etc.

· Enforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation.

· Liaise with colleagues in other departments on operation matters.

· Lead and guide colleagues in the Operations department.

· Carry out ad-hoc duties when required.nforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation

Working location at 115 Eunos Avenue 3, #05-01 S(409839)

Job Description:

• Assist distributor and direct sales for brands
• Manage social media content in each country.
• Ensure appropriate tone and manners for promotional materials.
• Organize exhibitions.
• Monitor and improve advertising and promotional strategies.
• Develop effective communication about product claims.
• Create key visuals and communication materials.
• Assess existing business situations.
• Prepare sales tools with clinical data.
• Analyze potential for new business areas.
• Conduct surveys to identify target customers in new countries.
• Seek new distributors and partnerships.
• Launch new products and select brands.
• Determine pricing strategies with the sales team.
• Plan business strategies for entering new markets.
• Negotiate contracts with new distributors.
• Build professional networks within the industry.
• Collaborate with the sales team on pricing strategies.

Job Requirements:

• Strong English proficiency.
• Over 5 years of experience in FMCG.
• Background in sales and marketing.
• Experience launching new brands, products, and marketing materials.
• Familiarity with digital marketing and social media platforms.
• Willingness to travel frequently.
• Excellent communication and negotiation abilities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

Job Functions & Summary:

Responsible for planning and coordination of restaurant operations and guest relations.

Job Roles & Responsibilities:

(1) Ensure that operations are adequately mannered, taking into account peaks and troughs in demand.

(2) Conduct performance appraisal of all immediate subordinates.

(3) Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

(4) Draw up duty roster of service personnel.

(5) Attend to enquiries and feedback from Members.

(6) Assist Kitchen Operations with input regarding menu items.

(7) Oversee implementation of F&B initiatives affecting outlet seating area and staff.

(8) Ensure that Members and guests are attended to and manage employees to provide quality standards for service.

(9) Oversee the grooming of staff and ensure that the code of conduct is adhered to at all times.

(10) Responsible for keeping records of staff attendance, leave, etc.

(11) Improve processes and workflows to ensure that breakages and wastage of food are minimized.

(12) Oversee restaurant operations to ensure that the outlet is properly set for service.

(13) Produce reports on sales, items and covers sold, and number of guests served.

(14) Ensure that all checks presented are accurately drawn up.

(15) Lead the team and motivate them to contribute to the best of their abilities.

(16) Manage and control linen supplies to the restaurant.

(17) Coordinate with various departments on maintenance of furniture, fixtures and fittings when necessary.

(18) Any other duties that might be assigned from time to time.

About Us:

• A leading traditional beauty and wellness
• Operating for more than 10 years with a power customer base of 100,000 under our TCM Wellness and Beauty with over 20 outlets

Responsibilities:

• Lead a team to achieve outlet’s sales target and productivity.
• Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff
• Good in leadership and daily operations planning
• Possess a good sales initiative in selling and customer service
• Only candidates in relevant industry will be considered

Benefits:

• Near MRT
• Sales Incentives and monthly incentive
• Birthday surprise
• Attractive annual leave and medical leave
• Happy, united, and political free working environment.
• Good career growth & development opportunities
• Competitive salary & work benefit package
• Internal Training opportunities
• Passionate, energetic & fun working culture
• Attractive remuneration package and incentives

Assist the project manager, lead the team to complete the project manager's work objectives and progress. Assist Bar Bending Schedule (BBS) and receive the rebar sent to the site. Record the necessary data.
Core Responsibilities 1. Attend daily toolbox meeting and workers briefing at 7:30 a.m.
2. Assist BBS to receive reinforcement materials sent to the site

3. Familiar with architectural drawings and structural drawings

4. Communicate and implement project manager's objectives to ensure work progress, quality and safety meet customer requirements.

5. Teach and personally demonstrate how to erect stirrups, install and bind rebar.

6. Check the size, quantity and spacing of steel bars. Ensure the quality of completed rebars meets the requirements of consultant's Specification and PE Design Requirements.
7. Following RE or RTO on site to carry out the inspection and rectification the defect, then hand over to the concrete supervisor for concrete casting.

8. Achieve efficiency targets set by the company and site Project Manager.

9. Report daily progress, quality, safety and efficiency to the project manager before the end of work.

Job Specifications 1. Passed the test of steel bar skills of BCA. Qualified BCSS certificate.
2. Able to read/understand/execute work based on construction drawings, Basic drawing recognition skills, able to read the material list and drawings of BBS.
3. Good communication, interpersonal and collaboration skills
4. Minimum 2 years of relevant experience.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

JOB DESCRIPTION

We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.

JOB RESPONSIBILITIES

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Helping to train new employees in company procedures.
• Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes

JOB REQUIREMENTS

• Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related field work
• Proven work experience as a service manager or relevant role
• Excellent leadership, communication and customer service skills
• Strong creative thinking and problem-solving skills
• Computer literacy (MS Office and databases) and good organizational skills
• Organized, efficient, and results-driven
• Works well under pressure and manages stressful situations with ease

Job description

1. lead the team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data.

Responsibilities

• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store's budget aiming for minimum expenditure and efficiency.
• Monitor stock levels and purchases and ensure they stay within budget.

Job Purpose

• Work with Head of Business Units and Management Committee to ensure that financial goals are exceeded and Lockton Principles are adhered to.
• Participate as a member of the Singapore Executive Team Committee to develop, communicate and implement the strategy for the Singapore business.
• Support, challenge and coach office leadership to deal with the challenges they face in building successful businesses.
• Act as the principle reporting channel for the business on operational matters.
• Provide operational direction and structure for business units and participate in developing policy and strategic plans.
• Build a lean and highly efficient operation structure capable of delivering the Singapore Business objectives.

Job Description – Key Tasks and Responsibilities

• Ensure that Lockton Singapore office (Office) goals and objectives are achieved and aligned with the corporate goals and objectives.
• Ensure that the Lockton Companies – Corporate Operating Principles are understood and implemented in Singapore.
• Understand and promote Lockton culture in Singapore, ensuring consistency with the organisation’s philosophies and mission statements.
• Be accountable for designing and implementing best practice across Compliance, IT Claims and relevant support services (to be mutually agreed) in Singapore.
• Be accountable for Singapore’s non-broking business units (i.e. Compliance, IT, Claims, and Admin) and their performance. Units must maximise productivity and meet or exceed external and internal customer expectations.
• Be accountable for the review, planning, maintenance and the future move of premises.
• Collaborate with Heads of Business Units (including Lockton Re) to assess and help develop their team’s productivity, effectiveness and performance.
• Work and collaborate with Regional COO to assist in delivery of regional corporate objectives and ad hoc projects that include Lockton Singapore or have a direct impact on Lockton Singapore.
• Through the IT team review the current IT structure and services and propose changes to improve productivity and prepare for a more automated and connected operation.
• Through the compliance team, review the current audit report, lead the execution of the action plans. Specifically, be accountable for:
  1. Reviewing Lockton Singapore’s Office Risk matrix,
  2. Reporting Lockton Singapore’s E&Os
  3. Updating Lockton Singapore’s BCP and DRP
  4. Reviewing and updating compliance processes for Lockton Singapore.

Competences

• Ability to build and maintain good business relationships with clients, insurers and associates.
• Knowledge of the resources available within Lockton and how to source such services.
• Ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching.
• Firm understanding of Human Resource policies and procedures and ability to implement and/or know when to escalate.
• Effective delegation as appropriate.
• Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Proven leadership and strong interpersonal and communication skills to interact with Associates at all levels.
• Ability to compile, analyse and interpret financial information and data to facilitate decision making.
• Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
• A thorough knowledge of MAS regulations and guidelines relating to both commercial and retail customers.
• A thorough understanding of and adherence to Lockton standards and procedures.
• Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction.
• Ability to interview effectively and hire prospective Associates.
• An understanding of Lockton cash collection processes including but not limited to general insurance accounting and client invoicing.
• Professional and tactful negotiation and persuasion skills to achieve objectives.
• Demonstrates regulatory awareness where appropriate
• Demonstrates and adopt LCS core values:

1. Client Centric
2. Accountability
3. Collaborative
4. Integrity
5. Can do Spirit
6. Resilience