Corporate Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members.

WHY THIS ROLE MATTERS

We are looking for a Deal Operations Administrator to join our Deal Desk Team. This role will provide the support as required by the team to ensure deal desk activities are followed up and closed in a timely manner.

WHAT YOU WILL DO

• Support deal activities which may involve coordination across multiple teams (Finance, operations, partner, legal and CS teams) in the organization
• Data collection from internal system
• Proactively respond to internal customer (Sales team) queries in a timely manner

WHAT YOU’LL BRING

• Attention to detail and proven ability to work in a fast-paced environment
• Strong communication skills
• Resourceful, proactive, and adaptive in dealing with operational hurdles
• Ability to prioritize multiple tasks while maintaining overall team goals

YOU ARE

• Bilingual in English and Mandarin, as this candidate is expected to liaise with Chinese stakeholders
• Singaporean or Singapore PR
• Prior experience with JIRA, G-suite is a plus
• 1+ years of work experience in administrative / commercial role is a plus
• With IT industry background is a plus
• Comfortable in a fast pace, global & multicultural environment

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

- Evaluate and recommend new techniques and technologies

- Manage Research and Development (R&D) credit studies and related activities

- Develop and sustain excellent client relationships during delivery of Research and Development (R&D) services

- Assist (other) Research and Development (R&D) project personnels with the delivery of engagements as needed,

including research and writing with regard to technical issues

- Provide Research and Development (R&D) quality assurance, engagement reviewer and exam support

- Builds effective cross-functional relationships with field implementation, regional food, distribution, facilities and

other professional services teams

- Implements and monitors quality assurance programs to ensure they meet or exceed intended objectives

- Manages third party audit program for region

- May provide technical guidance for quality assurance specialists in Region

Job Responsibility:

• Assist in day-to-day operation for HR and admin matters.
• Assist in the development and implementation of HR strategies, policies, and programs to support the organization's goals and objectives.
• Assist in corporate governance and compliance matters.
• Administer HR-related paperwork to ensure compliance with all labour laws and regulations.
• Assist with office administrative and procurement matters.
• Assist with preparation for the Board meeting.
• Assist in the management of HR related projects.
• Undertake any ad-hoc duties as assigned by the supervisor.

Job Requirement:

• Min. degree level in Human Resources, business administration or other relevant majors.
• Minimum 5 years of experience as an HR Generalist or similar HR role, preferrable with corporate governance or compliance experiences.
• Strong knowledge of HR practices, labor laws, and regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.

Responsibilities

•Monitor and manage program in terms of capacity, schedule, and scope

•Structure and closely follow the budget allocated to the program

•Develop an operating plan for the program

•Manage the projects related to the program and ensure projects structure is properly managed

•Put in place project organization and follow-up closely Project Managers contributing to the program

•Produce accurate and timely reporting of program status throughout its lifecycle

•Analyze program risks, raise technical risks and issues, and help to mitigate

•Escalate to Manager on foreseeable risks and issues pertaining to project

•Ensure requirements are implemented as planned, traceability is maintained throughout the projects/program, tests are performed and completed

•Manage a team with a diverse array of talents and responsibilities

•Manage relationship with Production teams, local IT and Release Manager to coordinate for deployment

•Ensure goals are met including customer satisfaction, safety, quality, and team member performance

•Manage Steering Committee preparation and presentationReport on the risks and security deviations identified

Profile

•Minimum Diploma or Bachelors in Engineering or Business

•Min 5 years of experience as Program Manager within banking industry on Data, Transformation or Process Domain

•At least 2 years background in IT security topics

•Good command of analysis approach and methodology

•Good track record on past delivery of projects

•Good Critical thinking skill

•Entrepreneurial spirit is a plus (Optional)

•CISSP / CISM / CISA is a plus (Optional)

Preschool in CBD looking for a team player to be in charge of the day to day operation and administration matters for the centre. Will need to be able to have leadership experience managing a team not smaller than 10 pax.

Candidate need to be proficient in spoken and written Chinese language as this is for a Chinese language pre-school, have a love for early childhood education as well as passion for children.

Able to multi-task and be able to independently work with the Principal to:

1) Manage staff members

2) Ensure sales target are met

3) Ensure operational matters are resolved promptly

Not necessary to have prior experience in the pre-school sector but preferred.

Responsibilities:

· Responsible for tendered invitation and quotations from customer.

· In charge of freight rate negotiation with Logistics Service Provider (LSP).

· Carry out cost savings measure and enabled the company to achieve an increase on 50% in profit

· Plan, schedule and find the best logistics solution to meet customer delivery commitment.

• Able to perform operations and technical tasks of ISO Tanks

Requirements:

· IT background and any technical knowledge/experience with ISO Tank containers is a plus

· Min 2 years of working experience in the related field

· Preferably Junior to Executive specializing in prchasing – Corporate, Logistics/Supply Chain or equivalent

· Minimum GCE O Level

- Manage and handle enquiries with forwarders

- Import, export and cross trades shipment activation with forwarders and all relevant paper works

- Handle internal customers' request like production line and warehouse team on shipment expediting and approval seeking from destination office for shipment related matters

- Dealing with customs on administrative issues

- Staying alert on business opportunities

- Shipmen documentation audit

- Close collaboration with internal and external stakeholders

- Continuous Processes Improvement

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description & Requirements

Site managers are responsible for preparing sites prior to the commencement of construction work. This includes setting out the site and organising activities. They plan projects and ensure that they meet agreed specifications budgets, timescales. They are on hand throughout the build to assess progress and solve problems that arise.

• Liaising with clients and a variety of professionals, such as surveyors, engineers and architects.
• Supervising contracted staff and meeting with sub-contractors.
• Reporting progress to clients and board members via phone calls, written reports and presentations.
• Problem solving.
• Checking and preparing site reports, drawings and designs.
• Using specialist construction management computer software.
• Making safety inspections and ensuring site procedures uphold construction and site regulations.

The Role

· Responsible for achieving customer satisfaction, sales and profit target for the store

· Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies

· Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage

· Involve in the analysis and forecast of market trend to assist store to stay ahead of competition

· Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness

· Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales

· Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly

· Provide appropriate coaching and support to the team to develop a high-performance team

· Any other adhoc duties as per assigned

· Willing to stand for long hours and enjoy interacting with customers

· Physical fit to carry 10-15 kg products

· At least 2 years managerial experience in the Retail industry

About Us:

Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participates. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.

Job Responsibilities:

External Client Management

• Build and maintain relationships with clients’ front and middle offices
• Maintain a 360-degree relationship with existing clients with a full overview of client set up and preferences to aid electronic engagement and increase electronic revenue
• KYC - understand specific client requirements and pitch features and benefits of the platform to identify and create competitive advantage
• Identify new opportunities to develop the continued growth of electronic volume, revenue and number of counterparties using the platform
• Tracks customer activity in our internal CRM system to execute on account strategy and identify additional opportunities
• Manage the on boarding process from a legal and risk perspective
• Provide onsite training to traders and monitor platform usage

Internal Client Management

• Partner with voice brokers and build strong business relationships internally to increase electronic trades and overall revenue via our state-of-the art trading platform
• Train brokers on using our hybrid platforms or any other new systems
• Act as the interface between brokers and our electronic operations and technology teams
• Compile weekly report of key highlights for senior management, summarising client feedback, market intelligence, competitor information and action points

Strategy & Analysis & Product

• Gather business requirements internally and externally to provide feedback to our global product team
• Liaise with support teams on any technical issues with regards to our electronic platforms
• Work with our technology teams to deliver change by supporting testing and troubleshooting efforts
• Participates actively in new projects that drive departmental and organisational-wide initiatives and goals
• Use Business Intelligence tools to monitor client ADV and address accordingly
• Proactively maintain knowledge and understanding of current market environment and regulations relevant to your product

Job Requirements:

• Previous Credit or Rates or FX experience APAC
• Client-facing experience and ability to build both internal and external relationships
• Problem solving-ability to understand, articulate, structure, and solve client needs
• Product-specific and market-specific knowledge including regulatory changes and implications
• Familiarity with trade lifecycle workflows
• Strong Microsoft Application knowledge (Excel, Power Point, Project)
• An obvious passion for the financial markets & trading
• Ability to commercialise external relationships
• Excellent communication and presentation skills
• Great organisational skills and a proactive attitude

BGC and our affiliates are a fair employer and have adopted the Tripartite Standard on Recruitment Practices (RP). Please also note that all data collected will be treated strictly confidential and used for recruitment purpose only. We regret that only shortlisted candidates will be contacted.

• Bread Manufacturing
• Basic $6500 - $8000
• AWS + Variable Bonus
• 5 Days (Office Hours)
• Location: Clementi area

Responsibilities

• Lead a team of engineering supervisors and shift engineers to diagnose mechanical and electrical breakdowns, assessing the best course of action and conducting a root cause investigation to eliminate the likelihood of re- occurrence.
• Project lead for all installations, overhaul of equipment and plant, working with suppliers to ensure they deliver on time, on budget and with minimum disruption
• Lead the implementation of a factory wide PM system using the current Process Control System, and ensuring PM activity is carried out during factory downtime at the correct frequency to an agreed standard.
• Effective manage an Engineering team including performance management, training and development
• Ensure that all projects are engineered to scope, budget and relevant standard and regulatory compliance.
• Fulfilling a key role within part of the site management team, being fully accountable and reporting on assets and ancillary plant downtime across site.
• Lead all on site preventative maintenance activities.
• Budgetary management/control, responsibility for the day to day management of the site repair and maintenance budgets
• Implement safe systems work and managing 3rd party site engineering works, liaising with the operations team to ensure that plant critical repairs minimize plant disruption or managed out of hours.
• Upholding GMP engineering standards across site, 3rd party technical customer audits & statutory inspections are passed any non-conformances are closed out with root cause analysis to avoid repeat failure.
• Continuous improvement of engineering ways of working to ensure improved equipment performance. A six sigma qualification would be desirable but not essential however knowledge of continuous tools and techniques is essential
• Lead the implementation of autonomous maintenance deployment process across the site.
• Responsible for maintaining and improvement of all engineering assets and developing an asset care strategy
• Setup an effective Engineering planning function, leading the development of Job Libraries and codifying repair

Requirements

• Degree in Mechanical or Electrical Engineering
• Minimum 5 year's management experience in engineering, project and maintenance management within food manufacturing industry.
• Demonstrates understanding of project management and engineering from a technical and operational point of view
• Strong analytical, problem-solving and decision-making skills
• Excellent planning, organizational skills and sense of urgency
• Background of hands-on experiences from new line installation project and/or focus improvement project will be advantageous

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Key Responsibilities:

• Engage with product managers, engineers, vendors, and other stakeholders to drive successful project outcomes
• Monitor projects and programs to ensure adherence to scope, schedule, budget, and quality standards
• Guide and oversee multiple technical programs throughout their life cycle, ensuring they align with business objectives
• Effectively communicate program goals, objectives, and milestones to stakeholders
• Facilitate collaboration among technical teams, promoting a unified approach to program delivery
• Provide mentorship, coaching, and supervision to project teams
• Address and manage project issues and risks to minimise impact on established baselines
• Cultivate and maintain relationships by collaborating with business leaders, solving problems, building consensus, and achieving objectives
• Develop and deliver progress reports, documentation, and presentations for diverse audiences
• Synthesise information across departments for efficient communication, reporting, and expectation management

To succeed in this Technical Programme Manager role, you will require at least four years of experience in project and program management.

Key Requirements:

• Bachelor's degree in a relevant technical field or possess equivalent work experience
• Demonstrate proficiency in utilising AWS services, including CDN, WAF, API gateway, ECS, Lambda, and RDS
• Four years' project and programme management experience, including tracking and planning projects
• Four years' experience working with business stakeholders in a cross-functional matrix environment
• Exhibit expertise in SDLC methodologies, Agile, SCRUM, and SDLC/Waterfall
• Display strong leadership, diplomatic, and motivational skills to lead diverse business and technology teams
• Showcase creative and analytical problem-solving abilities in a collaborative environment
• Excellent written, verbal, and presentation communication skills
• Be self-motivated, decisive, and adaptable to changing demands
• Experience in planning, designing, developing, architecting, and implementing cloud solutions on the AWS platform is highly advantageous
• Proficiency with Mandarin/Chinese is required, as this role will be dealing with Mandarin speaking stakeholders

This is an excellent opportunity to advance your career with a reputable media company. This company is one of the largest media organisations in Singapore, with over 4000 employees and businesses in print, digital, radio and outdoor media.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this Technical Program Manager job opportunity.

Apply now or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei

The Role

· Responsible for achieving customer satisfaction, sales and profit target for the store

· Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies

· Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage

· Involve in the analysis and forecast of market trend to assist store to stay ahead of competition

· Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness

· Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales

· Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly

· Provide appropriate coaching and support to the team to develop a high-performance team

· Any other adhoc duties as per assigned

· Willing to stand for long hours and enjoy interacting with customers

· Physical fit to carry 10-15 kg products

· At least 2 years managerial experience in the Retail industry

This advertisement is for Operations Support Officer.

If successfully selected, candidate will be deployed in local MOE schools.

Only Singaporeans and PR apply.

Contract Period: 01 Apr 2024 to 31 Mar 2025.

Options to extend the contract for a further period of 2 years.

Benefits:

• 14 days annual leave
• 14 days medical leave

Working Hours:

• Mondays to Tuesdays & Thursdays to Fridays: 7:00am to 4:00pm, inclusive of 1hr lunch break
• Wednesdays: 7:00am to 3:30pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Roles and Responsibilities:

• Maintain the general cleanliness of equipment and the workplace
• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment
• General administrative works
• Operate and maintain basic office equipment and materials
• Any other duties assigned by the supervisors

Qualifications, Skills and Experience:

• A team player
• Prior experience in cleaning, logistics or simple administrative duties would be preferred
• Physically fit and resilience to be able to perform the role effectively

The Role

· Responsible for achieving customer satisfaction, sales and profit target for the store

· Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies

· Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage

· Involve in the analysis and forecast of market trend to assist store to stay ahead of competition

· Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness

· Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales

· Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly

· Provide appropriate coaching and support to the team to develop a high-performance team

· Any other adhoc duties as per assigned

· Willing to stand for long hours and enjoy interacting with customers

· Physical fit to carry 10-15 kg products

· At least 2 years managerial experience in the Retail industry

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

Join us as a Senior DevOps Manager

As a Senior DevOps Manager, you will lead a high performing team in architecting, implementing and managing highly resilient and reliable infrastructure that powers rewards solutions for our customers around the world. You will collaborate cross-functionally with teams across Engineering (e.g. Product teams, core platform teams, quality teams) to roll out DevOps initiatives and ensure that our infrastructure can support the needs of internal and external stakeholders. The ideal candidate would have strong fundamental systems and networking knowledge, extensive experience in operating on cloud environments and have previously scaled DevOps and infrastructure in a SaaS environment.

Key responsibilities:

• Lead, mentor and grow a team of DevOps engineers, providing guidance, coaching and support to ensure high performance and career growth
• Drive a culture of collaboration, transparency and shared responsibility across engineering and DevOps teams. Effective communication, cross-functional collaboration, and a focus on continuous learning and improvement are essential aspects of DevOps culture.
• Collaborate across the engineering organization to ensure alignment of DevOps/Infrastructure roadmaps with Product roadmaps and requirements, executing jointly on shared goals
• Provide technical leadership to the team to architect, design and implement scalable, reliable infrastructure on cloud environments, supporting the needs of our growing SaaS loyalty platform
• Drive our self-service DevOps initiatives forward, empowering engineering teams to autonomously manage their own infrastructure configuration, deployment pipelines and operational tasks on our platform that enforces and maintains baseline best practices and security requirements.
• Establish world-class standards for key DevOps areas such as monitoring/alerting, observability, continuous deployments, configuration management and security.
• Work closely with security and compliance stakeholders to ensure our infrastructure is secure and resilient to attacks, both internal and external.
• Continuously evaluate and improve our DevOps practices, tools, and processes to enhance efficiency, reliability, and security.
• Lead incident response and troubleshooting efforts to resolve production issues in a timely manner.

What you bring to the table

• Proven experience in leading high performing DevOps teams, with at least 3 years in a leadership or managerial capacity
• Strong expertise in configuration management tools such as Terraform and Ansible.
• In-depth knowledge of containerization technologies (Docker, Kubernetes) and microservices architecture.
• Expertise to design, analyze and troubleshoot large-scale distributed systems.
• Solid understanding of networking, security, and compliance principles in cloud environments.
• Strong analytical and problem-solving skills, with a proactive and results-driven approach to addressing technical challenges and driving process improvements.
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and articulate complex technical concepts to non-technical stakeholders.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

● High growth environment & exponential career development

● Mobile & flexible work environment

● Competitive compensation

● Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

• Leading a team of service engineers by supervising, guiding and motivating for smooth operations and effective collaboration to achieve team goals.
• Perform day to day management of the team in coordination, distribution and execution of scheduled and unscheduled works to ensure timely completion of maintenance activities.
• Support the daily activities to a team of service engineers in analytical troubleshooting of technical problems, on-site maintenance of equipment and attending to equipment abnormalities if necessary.
• Perform quality controls and ensure all contractual KPIs and requirements are met.
• Ensure staff are trained to be competent in performing their work.
• Review service reports and be prepared to address all variances. Submit monthly report to Department Manager.

Requirements

• Diploma/Degree in Electronics, Mechatronics or in a relevant field plus 5 years of experience in electronics or mechatronics working environment
• Experience in managing field support service activities
• Able to standby 24 by 7 in coordination of unscheduled works with service engineers
• Knowledge of organizational effectiveness and operations management
• Good communication skills
• Good team player and yet able to work independently.
• Valid Class 3 driving license would be advantageous.

Overall Job Purpose

Manage and execute the tender management in alignment with procurement policies and processes, and advise business divisions on procurement strategies, processes and procedures.

Key Responsibilities

• Engage business divisions and translate business requirements into tender documents, manage the tendering processes from preparation, calling, tender evaluation, assist in the preparation of tender evaluation and recommendation paper, award of tender, and provide contract administration advisory for construction and non-construction (mainly Information and communications technology) related procurements.

• Provide timely advice and assistance to business divisions on all matters relating to procurement and contract management, support the team in training for internal stakeholders to enhance procurement awareness and competency.

• Provide cost estimate and post contract administration for construction related projects.

• Support the team in improving internal systems including processes and procedures for greater efficiency. Implement procurement strategies to enhance governance, results and increase operational efficiencies.

Job Requirements

• Minimum 8 years of relevant experience in procurement and contract administration.

• Prior knowledge in Government Procurement and GeBIZ would be beneficial

• Resourceful and able to work independently, and within teams.

• Possess good writing and communication skill.

• Meticulous and concerned with details.

We regret that only shortlisted candidates will be notified.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

• Negotiate, manage, coordinate, and support Logistics sourcing activities for all modes of Freight (Air, Ocean, Trucking & Parcel) including warehousing and brokerage preparing RFx, managing the process and analyzing competitive bids using eSourcing tool.
• Analyze spend data, internal requirements, and external supply markets to develop strategic sourcing strategies and plans aligned with the business goals.
• Prepare, redline and negotiate commercial contracts - services agreements, licenses, statements of work and amendments in conjunciton with legal team
• Develop strong collaborative relationships with internal clients to strategically manage spend and the supply base for assigned categories.
• Develop strong partnerships with Logistics operations, accounts payable, and legal teams.
• Manage, co-ordinate and support special/critical projects such as ad hoc and spot rate approval process and others as needed.
• The commodity manager will need to provide excellent strategic sourcing support to the reporting manager and business partners to ensure a competitive advantage for Western Digital.
• Will drive improvements in key metrics such as cost, quality and transit time.
• The CM will drive process-improvements, assist with projects and provide feedback to management on market conditions, supplier relationships, and quality and customer service issues.
• Ensure timely and cost effective acquisition of products, services and equipment while driving contract compliance.
• Completing day-to-day activities that include specification clarification, source/supplier identification, proposal analysis, review & clarification, contract knowledge, supplier performance management, supplier/customer conflict resolution.
• Provide feedback to management on market conditions, vendor relationships, supply and equipment standardization, quality issues.
• Assist with projects and perform other related duties that may become necessary as directed by management.
• Manage Supplier relationship management including -

• Supplier solicitation, selection and qualification process
• Quarterly/bi-annual business reviews and scorecards

In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

• Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
• Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
• Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
• Actively work to offer alternative solutions that meet the needs of individual customers’ to secure a good recovery of any disappointment in the customers’ journey.
• Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

What a Director, Operations and Payments Network, Asia Pacific does at Visa:

This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

Key responsibilities include:

• Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
• Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
• Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
• Build a strong and cohesive team by providing leadership through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures
• Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
• Accountable for the identification, registration and mitigation of risks that reside within the functions
• Translate strategic goals into operational plans and ensure delivery
• Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
• Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
• Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
• Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
• Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
• Develop the management team and staff to drive performance improvement, retention and succession

Team Summary

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.