General Description (Job Scope)

• The keeper of all Key performance Indicators or KPIs, scorecard reporting related to the assigned Operations.
• Understand the objective of each parameters, definition, target, calculation, frequency, source, retrieval method.
• Highlight issues of failing Key performance Indicators (KPIs) and trigger correction action with relevant function.
• Collaborate with other departments to adopt digitalization opportunities through designing, developing and implementing applications and workflow platforms for automation.
• Analyse data trends to identify improvement areas, streamline and follow through to implementation.
• Construct value stream mapping and analyse data trends to identify improvement areas, streamline and follow through to implementation.

Skills Required

• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Powerapps, VBA) and Analytical tools (e.g. R-programming, Python)
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. PowerBI)
• Good knowledge in latest automation technologies and implementation. (e.g. RPA, PowerAutomate, Machine Learning)
• Good knowledge in lean six sigma methodology, process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate, communicate and present to multiple stakeholders.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.

Experience and Qualification

• Bachelor’s Degree holder in Logistics, Supply Chain, Data Analytics and/or Engineering, preferably with at least two years of working experience.
• Hands on experiences in Python, Robotics Process Automation (RPA), Low-code apps (PowerApps/PowerAutomate) and visualization tools (PowerBI)
• Lean Six Sigma and Business Analytics qualification will have added advantage.
• Positive mindset, team player and high desire for learning.
• Detail oriented, analytical and inquisitive.
• Self-starter, resourceful and innovative.
• Adaptable to fast moving working environment.

Responsible for analysing business processes, identifying opportunities for improvement, and implementing ERP solutions that enhance efficiency and productivity. The role requires a deep understanding of ERP systems, excellent analytical skills and the ability to collaborate effectively with various stakeholders.

RESPONSIBILITIES

1. ERP Implementation and Support:

• Lead the implementation of ERP systems, ensuring alignment with business goals and requirements.

• Provide ongoing support and maintenance for ERP applications, resolving any issues that arise.

• Perform role and user management.

2. Business Process Analysis:

• Analyse existing business processes and workflows to identify areas for improvement.

• Collaborate with stakeholders to gather requirements and develop detailed specifications for ERP solutions.

3. Project Management:

• Manage ERP-related projects from initiation to completion, ensuring timely delivery within budget constraints.

• Coordinate with cross-functional teams to ensure seamless integration of ERP systems.

• Prioritise service request/change request and work closely with IT Project Manager to ensure the application vendor fulfil their SLA.

• Perform user acceptance testing for any release of application patches and enhancements.

4. Training and Documentation:

• Develop and deliver training programs for end-users to ensure effective use of ERP systems.

• Create and maintain comprehensive documentation for ERP processes, configurations, and user guides.

5. Data Analysis and Reporting:

• Utilise ERP systems to generate accurate and timely reports, providing valuable insights to support decision-making.

• Develop and maintain financial reports based on business finance requirements.

• Ensure data integrity and consistency across all ERP modules.

6. Undertake any other duties and projects as assigned.

REQUIREMENTS

· 3+ years of experience as an ERP Business Analyst or similar role.

· In-depth knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).

· Experience with ERP system upgrades and migrations preferred.

· Strong analytical and problem-solving skills.

· Knowledge of business process modelling and improvement techniques preferred.

· Excellent communication and interpersonal skills.

· Proficiency in project management methodologies and tools.

· Familiarity with SQL and data management tools preferred.

· Certification in project management (e.g., PMP) or ERP systems (e.g., SAP Certified Application Associate) preferred.

· Ability to work independently and as part of a team.

The primary roles and responsibilities for the Manager are as follows:

• Provide staffing support for the Working Committee at key platforms such as meetings, forums, visits, etc.
• Plan, Execute, and Manage industry events/initiatives
• Assist with staffing of study trips and other related trips in support of the Committee’s work.
• Tracking of key initiatives and programmes including those initiated by the working Committee and to facilitate timely reporting to the Working Committee.
• To ensure meetings are effectively organised and minuted. Liaising with the President to plan meetings etc.
• Maintaining effective records and administration and upholding legal requirements.

Requirements

• Tertiary qualifications in related discipline, Grads or non-grad without the required qualifications but with relevant experience are welcome to apply.
• Works well under pressure and adaptable to changes.
• Experience in managing the corporate secretarial matters would be an advantage.
• Analytical and writing in presentations and communication skills
• Meticulous, self-driven, be resourceful and able to multi-task and manage multiple ongoing projects
• Understanding of the functions and operational responsibilities of internal and external stakeholders etc

Reporting to the Security & Safety Manager, the incumbent is to ensure the safety and security of associates, guests and items in the hotel, and must always maintain the highest standards of security for all concerned while adhering to standards required by the Hotel.

RESPONSIBILITIES

• Ensure only associates on duty are allowed to enter the hotel premises
• Ensure that no ex-associate enter the hotel premises without the approval of the Human Resource Manager or Security Manager
• Report and detain any hotel associate other than those authorized to be on the floor.
• Ensure no hotel property is taken out without proper authorization from the relevant Head of Department
• Randomly conduct parcel search for associates on an alternate day basis
• Act as a witness for Finance Department conducting checks on cashier
• To assist and witness Duty Managers in conducting DND room checks and unlocking of safes in unoccupied guest rooms
• Issue "Contractor" ID Tag to contract workers, and ensure they are escorted by the relevant department to the designated working areas
• To ensure that all outsiders who have been issued ‘Visitors, Contractors and Vendors” passes surrender the same, upon leaving the staff entrance/exit point
• Ensure all visitors (especially contractors and suppliers) wear proper shoes upon entering the hotel premises
• Ensure any vehicle coming into the loading/unloading bay area are properly parked so as not to cause any traffic congestion/obstruction
• Perform prowler duty on guest floors
• Stop unauthorized person(s) from entering guest rooms or loiter along the corridors of the guest floors
• Ensure all guestroom doors are properly locked and secured
• Ensure all floor pantries, risers are locked/closed and secured
• Ensure all fire extinguishers and fire hoses are in good working order
• Ensure all fire warning system (break-glass, sprinkler valves, smoke detectors) are in proper working condition
• Ensure that the fire emergency doors and staircase are not obstructed
• Prevent any form of soliciting by prostitutes or pimps
• Keep a close watch on people loitering in the vicinity of the guest lift lobby, and approach all suspicious characters. Politely enquire as to their purpose of being in the area. If they are non-guest or merely visitors, refer them to the Front Desk
• Stay alert and monitor the CCTV monitors constantly for any unexpected incident
• Ensure that the keys used on daily basis (eg. store, pantry keys, etc.) are accounted for and movement of these keys are properly recorded in the relevant logbook
• Record all relevant information (feedback) received from the Duty Manager in the Log Book.
• Monitor the lift system and report any malfunctioning to Engineering Department immediately
• Well versed with procedures relating to fire emergency and evacuation
• Ensure smooth traffic flow with no vehicle causing obstruction along the driveway
• Prevent any suspicious characters from loitering at the driveway.
• Perform any other duties assigned from time to time by the Security & Safety Manager

SKILLS & QUALIFICATION REQUIREMENTS

• GCE ‘O’ Level
• Possess a valid Security licence and preferably with experience in Hotel safety and security
• Possess good interpersonal and communication skills, with attention to details
• Able to work on rotating shifts, public holidays and weekends

Candidates with relevant skills or experience may be offered for the Senior Security Officer position.

We regret that only shortlisted candidates shall be notified.

The Senior Information Security Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Identify potential information security (IS) risks and make recommendations for enhancement
• Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
• Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
• Ensure that controls are utilized daily and that non-compliance remediation is addressed
• Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
• Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
• Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
• Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Applicable Certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

We are seeking a dedicated and resourceful IT professional to join our team, responsible for ensuring the smooth operation and lifecycle management of critical application systems. This role involves providing comprehensive application support, managing system integrations, and enhancing user experience by bridging the gap between users and vendors. The ideal candidate will have a strong background in platform/SaaS system lifecycle management, a passion for aged care, and the ability to collaborate with stakeholders to implement secure, reliable, and user-friendly IT solutions.

Responsibilities

Application Support and Maintenance

• Provide application support in resolving and troubleshooting problems together with users and vendors for further investigations

• Track and manage all incidents to ensure resolution/escalation to the relevant support staff/vendors

• Manage the interface and integration requirements between IT application systems

• Maintain user documentation including release notes, training guides and UAT documentation

• Provide IT domain knowledge to users when required

System Lifecycle Management

• Manage the lifecycle of systems, including planning, analysis, design, implementation, testing and integration, and maintenance

• Perform analysis of existing application software and explore new solutions to improve business efficiency

User Experience and Service Management

• Responsible for user service management of the applications, ensuring systems are both functional and user-friendly

• Facilitate end-user training to ensure the correct usage of IT application workflows by users.

• Bridge the gap between users and vendors by managing user services and translating users’ requirements into effective system solutions

Vendor and Stakeholder Management

• Collaborate with vendors to tailor solutions to specific user needs.

• Manage and govern IT service providers and vendors to ensure SLA commitments are met

• Partner users in evaluating IT solutions and products so that the solution implemented is secure, reliable, and has the necessary vendor support/warranty in place

Security and Compliance

• Ensure compliance of all security measures in application development processes

Resource Management

• Manage and monitor IT budget, procurement and utilisation relating to systems and applications

Others

• Any other assignments/projects as required by the Supervisor

Requirements

• Possess a Degree in Digital Healthcare, Computer Science, Information Technology or related fields

• At least 2-3 years of experience in Platform/SaaS system lifecycle management, a good understanding of systems approach and how digitalisation impacts processes. Experience working in a healthcare setting is advantageous.

• Ability to work with external and internal stakeholders.

• Experience with application development will be an added advantage

• Strong analytical skills and ability to work independently

• Good time-management skills and the ability to work under pressure

• Comfortable learning new technologies as needed for new solutions

• Proactive, resourceful, willingness to learn and take on responsibilities

• Must be willing and able to travel across Singapore to support remote sites when required

• Passion and keen interest in the aged care sector.

• Good communication skills, both verbal and written, for effectively conveying ideas and exploring the latest technologies with users and stakeholders.

Responsibilities

• Analyze enhancement/ implementation requests from Business users
• Act as a bridge between IT and the Business in the project management
• Collaborate with IT and the Business to propose suitable solutions
• Prepare specifications, resource estimation, planning/ roadmap, test scenarios and release documentation
• Ensure timely releases according to project roadmap
• Discuss/ influence/ socialize among stakeholders to form organizational agreements on project goal, concept, and requirements.
• Initiate optimization plans on banking process to establish projects

Requirements

• Bachelor’s degree with min. 7-10 years of experience in the banking sector or banking related project experience with a consulting firm
• Background in Project Management, Business Analysis, and/ or Business Process Reengineering
• Good knowledge of bank operations and system used in the relevant processes
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Hands-on experience in business process reengineering and project implementation
• Well verse in project management methodology e.g. waterfall or agile

Responsibilities:

• Experience in leading and delivering multiple security projects and solutions across one or more IT Security domains (Cyber Program Management, Cyber Threat Management, Identity & Access Management, Data Protection, Privacy, Cyber Analytics). This experience should include both advisory, implementation and operation experiences.
• Design and develop a customized security architecture, evaluate and select the best security system in one or more of the above security domains.
• Provide high-level input and security consultation in a project-based environment and ensure adequate security controls in all Business IT solutions.
• Responsible for project planning, execution and managing scope due to any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk
• Ensure the security enhancements / new security project delivery is done in line with stakeholder’s requirements, timeline and cost.
• Develop and maintain a detailed security project plan which deliver to the cost, quality and time for enhancements
• The position will be heavily involved in IT security operations, including:Security solution delivery
  Security monitoring
  Administration for security systems (e.g. firewall, anti-malware system, IDS/IPS)
  Incident Response
  Level 2 support for IT Security operations.
  

Requirements:

• Min. Bachelor's degree in Computer Science
• Min. 6-8 years’ experience working in a large-scale IT environment; Including five (5) years of information security and risk experience within the past six (6) years; including risk analysis, endpoint, server, network and web application security
• Possess Security Industry Certifications such as CISSP, CISM, SANS, GSEC and PMP, ITIL, Microsoft, CISCO
• Having good understanding of TCP/IP protocol and OSI Seven Layer Model.
• Strong technical security skills in assessment, design, implementation architecture, and program / project delivery and work across various delivery models, (Waterfall, Agile, DevOps)
• Analyzes & prepares recommendations relating to security for existing IT infrastructures / Applications.
• Expert understanding of firewall technologies.
• Ability to plan, organize and prioritize tasks to complete within established time frames.
• Highly result oriented and can work independently.
• Ability to build relationships and interact effectively with internal and external parties.
• Strong analytical, technical, and communication (both oral and written) skills.

Key Responsibilities

As part of the Global Markets Enterprise & Technology Front Office and Product control practice, the analyst will be responsible for:

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions.

Key Requirements

• BS or higher degree in Economics, Finance or equivalent science oriented track

• knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 2+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework

Position Overview:

We are looking for a detail-oriented and highly analytical Financial Analyst to join our finance team. As a Financial Analyst, you will be responsible for conducting financial analysis, generating financial reports, and providing insights to support strategic decision-making. You will play a crucial role in assessing financial performance, identifying trends, and recommending actions to optimize business operations. The ideal candidate possesses strong quantitative skills, a solid understanding of financial principles, and the ability to effectively communicate complex financial information to stakeholders.

Responsibilities:

1. Budgeting and Forecasting:

• Collaborate with cross-functional teams to develop annual budgets and forecasts.
• Assist in the preparation of budget guidelines, assumptions, and templates.
• Review and analyse budget proposals, identifying risks and opportunities.
• Monitor budget performance, prepare variance reports, and provide explanations for budget deviations.

2. Financial Analysis and Reporting:

• Gather and analyse financial data to assess the company's financial performance and identify areas of improvement.
• Prepare financial reports, including budget vs. actuals analysis, variance analysis, and key performance indicators (KPIs).
• Monitor and track financial metrics, such as profitability, liquidity, and other ratios, and provide recommendations for improvement.
• Manage Capex process including budget, commitment and actual tracking with variance analysis.
• Support cashflow management.

3. Financial Modelling and Decision Support:

• Build financial models to support strategic initiatives, investment decisions, and scenario analysis.
• Evaluate the financial feasibility and potential return on investment (ROI) of new projects or business ventures.
• Provide financial insights and recommendations to stakeholders based on financial modelling and analysis.

4. Financial Systems and Process Improvement:

• Collaborate with stakeholders to improve financial systems and processes.
• Identify opportunities for automation and efficiency enhancements.
• Participate in the implementation and testing of financial systems and tools.

5. Other ad hoc duties as assigned.

Qualifications:

• Degree in finance, accounting, economics, or a related field.
• 3-5 years’ experience as a Financial Analyst or in a similar financial role.
• Solid understanding of financial principles, accounting standards, and financial statement analysis.
• Proficiency in financial modelling, forecasting, and analysis using spreadsheets and financial software (e.g., Excel, financial databases).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills with the ability to present complex financial information in a clear and concise manner.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong business acumen and the ability to think strategically.
• Team player with positive attitude.

This is a 9 months contract for a start based in Singapore

Experience in CPG, Banking or Technology Sector is preferred

Responsibilities:

• Engage and influence executive internal and external relationships within the client and industry, and build, customize, and deliver solutions through the right forums (e.g., workshops, presentations, etc.) to achieve outcomes.
• Help create forward-thinking and data-driven points of views, narratives, and business pitches to support client/partner business. Help clients/partners understand and reach their consumers using industry, marketing, and/or third-party research.
• Serve as an industry expert by developing and creating industry point of views and insights (e.g., qualitative/quantitative) using a variety of internal and external sources.
• Advise clients on methodologies for marketing and media strategy, and help customers navigate industry standards and alternatives.
• Communicate content and outcomes of complex analyses in a simple, understandable way to different audiences, through written or verbal forms

Preferred qualifications:

• Ability to manage large and complex data sets with analytical mindset and knowledge across all value chains of data (e.g., pull strategic insights, extract and clean data).
• Ability to influence an audience by crafting points of views (POVs) using data that elicits empathy or creates buy-in, and partner with, orchestrate, lead, and influence clients, partners, and/or service providers as a trusted advisor.
• Ability to interact with C-suite leaders to present/defend/clarify concerns or issues regarding an existing project, program, or solution.
• Knowledge of SQL is a plus

Roles and Responsibilities
Analyse Business Needs:
Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.
Perform user research, including interviews and surveys, to gather insights and map out user journeys.
Identify pain points and opportunities for improvement in existing systems and processes.
Document and Evaluate Requirements:
Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.
Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.
UX Design and Prototyping:
Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.
Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
QA & Testing:
Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
Oversee QA and testing processes to maintain quality and functionality.
Stakeholder Management and Communication:
Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
Work with MOM users to ensure smooth deployment and adoption of new solutions.
Business Analysis and Strategic Alignment:
Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.
Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
Assess deployed solutions to ensure they meet the original business needs and objectives.


Knowledge and Skills
Educational Background:
Tertiary education in relevant fields is preferred.
Experience:
Hands-on experience in at least one full project development lifecycle or project maintenance.
Experience in conducting user research, service journey mapping, and prototyping.
Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
Proficiency in using prototyping tools (e.g., Figma).
Preferred Skills:
Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
Knowledge of Data warehouse, Data virtualization tools like Denodo.
Familiarity with government processes and internet-based IT projects.
Up-to-date knowledge of product trends, best practices, and relevant technologies.
Analytical and Strategic Thinking:
Strong analytical, conceptualization, and problem-solving skills.
Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.
Communication and Collaboration:
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

JOB DESCRIPTION

IT/OT-Cyber:

• Act as a Single Point of Contact to:
  Resolve any IT/OT related issues. Work with vendors to prepare Root Cause Analysis and document lesson learnt
  Plan and execute new project or upgrade initiatives for OT/Cyber operation
  Onboard new sites to Centralized Monitoring system for Operation and Cyber
• Support both IT and OT operations including but not limited to:
  Regular security patching for systems and applications
  Update antivirus
  Work with vendors and harden the systems
  Create and maintain IT/OT inventory, network diagram
  Back up and restore systems configuration and data
• Ensure IT/OT systems are compliant to IT and Cybersecurity Policies
• Plan and execute annual DR and Table Top exercises for critical systems
• Experienced in managing 3rd party vendors that support OT/IT and Cyber operations
• Experienced in remediating findings detected by vulnerability assessment and penetration testing
• Willing to travel and support multiple sites within Singapore

Cyber Governance:

• Act as a SPOC to support on IT/OT audits
• Conduct gaps and risk assessment and work with the stakeholders to raise deviation if required
• Review and update IT/OT Policies and SOPs annually
• Review security logs and reports

Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / Head of Department from time to time.

JOB REQUIREMENTS

• Degree/Diploma in Computer Science, Computer Engineering, or related discipline
• At least 3 years of working experience in related field
• Experienced in managing operating systems (Windows and Linux), network architecture and design
• Familiar with security tools such as Firewall, SIEM, IPS/IDS, Incident Management and Response
• Strong problem-solving and analytical skills with team player and interpersonal skills
• Excellent written and verbal communication to convey technical information clearly to both technical and non-technical audiences
• Ability to collaborate effectively with colleagues from various IT and business departments
• Relevant IT/OT and Cybersecurity certifications will be added advantage.
• Familiar with security standards / frameworks such as ISO 27001, NIST and CCoP will be an added advantage
• Self-starter and able to work independently

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN) which includes Cyber Security, as well as administering Monitoring and Log Management Tools.

Key Responsibilities include:

• Work closely with CDN providers and application teams to ensure internet websites/mobile apps are healthy in terms of availability, response time and security posture.

• Conduct regular security reviews and finetune WAF and BOT rules to mitigate any cyber threats.

• Administer various monitoring and logging tools, which includes application onboarding and advanced configuration.

• Perform system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

• Build automation wherever possible to improve development team’s agility and reduce human errors.

• Explore, learn and deploy new technologies and provide training to the IT community within the company.

• This position requires periodic system administration outside normal business hours.

Requirements:

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in managing the infrastructure of an eCommerce website.

• Experience with Akamai or equivalent CDN providers preferred.

• Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security (WAF and Bot Mitigation), internet protocols, DNS, virtual server technologies, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Administrator experience with Application Performance Monitoring (APM) tools such as Dynatrace and Log Management System (LMS) such as Splunk.

• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

• Strong analytical, project management, communications and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Job Summary:

Research and analyze cyberthreat and geopolitical intelligence issues of interest to Citi leaders and cybersecurity stakeholders to disseminate findings in written and oral form.

Job Description:

Citi’s Cyber Intelligence Center is seeking a senior cyberthreat analyst to serve as an individual contributor on the Strategic Intelligence Team. This position’s primary duties involve conducting research and performing analysis to produce intelligence products in written and oral form for Citi cybersecurity stakeholders. This role must coordinate and collaborate with cross-functional cyber intelligence and fusion center teams and engage with other business elements, partners, or clients, as necessary. The ideal candidate will possess in-depth knowledge of cyberthreat principles, understand how geopolitical events shape the cyberthreat landscape, strong critical thinking and interpersonal skills, the capability to lead projects independently, and strong proficiency in briefing senior leaders and external partners.

Primary Duties:

• Conduct research on existing and emerging cyberthreat issues that may impact Citi, including clients, customers, suppliers, and the Financial Sector
• Analyze cyberthreat information to form analytic assessments that are substantiated with evidence and supported by level of confidence
• Contextualize geopolitical, technical, regulatory, and legislative issues that could impact the cyberthreat landscape across one or multiple countries or regions
• Draw high-quality and objective conclusions that assess impact with a nexus to Citi
• Conduct trend-over time analysis of cyberthreat activity, identifying patterns, changes in threat vectors and levels, and potential impact to Citi, her clients, and suppliers.
• Maintain subject matter expertise on assigned area(s) of responsibility, including understanding threat actor TTPs and motivations, assessing attribution, and identifying patterns, commonalities, and linkages between multiple actors
• Evaluate underlying sources and methods to assess the veracity of information informing assessments and confidence in reporting
• Produce clearly written, properly sourced, and grammatically correct intelligence products that adhere to established style guide and template standards and clearly articulate and support all analytic conclusions
• Conduct briefings to internal partners, senior management, and external partners and clients, conveying technical matters in a digestible manner to non-technical audiences when needed

Preferred Qualifications:

• Analytic experience in covering China geopolitical and cyber activity, with an emphasis on targeting Financial Institutions
• Good technical comprehension with ability to apply technical knowledge to strategic reporting and appropriately customize technical details to intended audiences
• Solid understanding on key drivers to cyberthreat activity, such as the role geopolitics, regulatory environments, and emerging technology play on the cyberthreat landscape
• Demonstrated use of analytic tools or cyber intelligence principles, such as Structured Analytic Techniques, OSINT tools, indicator pivoting, or cyberthreat frameworks, such as Mitre ATT&CK or Cyber Kill Chain
• Working level knowledge of Mandarin
• Ability to translate technical matters to non-technical customers
• Strong briefing skills

Job Skills/Qualifications:

• Bachelor’s degree required; a plus if education includes competency in an analytic or technical discipline
• 7+ years’ experience working in an intelligence analysis job function; geopolitical and cyberthreat subject matter expertise preferred
• Advanced intelligence analysis experience and skills
• Excellent written and verbal communication and presentation skills
• Ability to effectively communicate with all levels of senior management
• Familiarity with open-source intelligence research and methodologies

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

JOB SCOPE

The role of the Security Officer/Senior Security Officer is to maintain the safety and security levels of all our guests, customers, employees, tenants and service vendors.

JOB RESPONSIBILITIES

1. Conduct random checks on goods and staff entering/leaving the hotel premises.

2. Perform CCTV surveillance and hotel patrolling duties, reports suspicious and or any unusual activities to the Supervisor.

3. Perform traffic enforcement patrols at hotel's driveway and carpark when necessary.

4. Ensure safekeeping of all lost and found items and record down in the Occurrence Book.

5. To be well versed with the fire alarm panel and the follow-up procedures.

JOB REQUIREMENTS

1. GCE O Level or N Level equivalents.

2. Minimum one (1) year's of related experience at the Senior level.

3. Able to carry out heavy physical tasks.

4. Possess valid PLRD licence and Recognised Terrorist Threat Certificate.

5. Able to perform three (3) rotating shifts on a six (6) working days.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Citi Infrastructure Defense/ Perimeter Security Services/Perimeter Reliability Engineering

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Citi Infrastructure Defense, Perimeter Reliability Engineering is a network security subject matter expert team responsible for troubleshooting complex connectivity issues and outages often involving multiple support teams and improving network visibility and resiliency.

Responsibilities:

• Produce high quality documentation, schematics and presentation materials as needed
• Collaborate on initiatives toward reducing security risk for applications and network connectivity with third parties for countries in scope of Complex Operating Geographies (COG)
• Provide individual leadership in the realm of troubleshooting major incidents and problem management
• Troubleshoot complex networconnectivity issues and outages
• Adhere to corporate and Information Security and other functional standards and controls

Qualifications:

• Network knowledge of routing, switching and wide area networking with understanding of industry standard command line syntax, inclusive of modern network virtualization concepts to a professional level proficiency
  A hands-on practical familiarity with Network Security capabilities including:
• Firewalls, ACL’s, intrusion detection, proxies, vulnerability scanning, DNS, DDoS mitigation, SIEM platforms
• Experience with scripting preferably in Python
• Knowledge of Prometheus and Grafana

Critical Competencies:

Relevant Certifications: Fortinet, Check Point, Palo Alto firewalls. CISSP or CCNA/CCNP as a plus.

Education Level Required: Bachelor's Degree in Computer Science, Information Systems or related fields preferred.

Years of Related Experience: 6+

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. The FX Middle Office Analyst is a mid level position within the APAC Middle Office team, part of the Markets Operations organization. This is a great opportunity to join a high-performing team that provides daily support to our Front Office and Clients. You will play an important part in helping to support the lifecycle of a trade by working closely with Business partners, Client’s, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. The overall objective of this role is to support the Front office desk, responsible for providing trade lifecycle support, performing and reviewing controls, trade exception and remediation.

Responsibilities:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX business in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across teams
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require to work Australia shift on rotational basis

Qualification and Skills:

• 2-3 years relevant experience preferred, freshers will do.
• Fundamental understanding of FX products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• Schedules and generates Oracle reports.
• Processes month / quarter end journals.
• Performs COGS analysis (including freight, warranty, inventory adjustments, etc.).
• Performs system costs update at quarter end (including bi-yearly update of labour and overhead rates).
• Reviews and analyzes inventory revaluation at quarter end.
• Closes work orders with no variances.
• Assists with preparation of month/quarter-end management reports.
• Assists with forecast of OPEX.
• Assists with US GAAP, SOX and statutory audits.
• Assists with productivity improvement projects.
• Performs ad-hoc tasks and/or prepares ad-hoc reports to drive the plants' financial performance and controllable free cash flow.

Job Requirements:

• Degree in Accounting or equivalent.
• Minimum 2 year of relevant experience, preferably in a manufacturing environment.
• Proficient in MS Office applications.
• Knowledge and experience with ERP systems.
• Detail oriented with strong analytical skill.
• Team player with good interpersonal and communication skills.

JOB SCOPE

The role of the Security Officer is to maintain the safety and security levels of all our guests, customers, employees, tenants and service vendors.

JOB RESPONSIBILITIES

1. Conduct random checks on goods and staff entering/leaving the hotel premises.

2. Perform CCTV surveillance and hotel patrolling duties, reports suspicious and or any unusual activities to the Supervisor.

3. Perform traffic enforcement patrols at hotel's driveway and carpark when necessary.

4. Ensure safekeeping of all lost and found items and record down in the Occurrence Book.

5. To be well versed with the fire alarm panel and the follow-up procedures.

JOB REQUIREMENTS

1. GCE O Level or N Level equivalents.

2. Minimum one (1) year's of related experience at the Senior level.

3. Able to carry out heavy physical tasks.

4. Possess valid PLRD licence and Recognised Terrorist Threat Certificate.

5. Permanent part-time position, able to work Thursday - Sunday or Friday - Sunday, 10am - 6pm and/or 2pm - 10pm

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Requirements

• Be part of the FCX client franchise by managing a portfolio of global clients across ETD/OTC cleared.
• Complete trade lifecycle, cash and collateral, and FX processing along with regular reviews
• Ensure queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide analysis and root cause for a client portfolio, attend internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Partner with prospective clients to outline CITI client offering, also partner with Prime brokerage, sales and relationship sales.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements

• Relevant Industry Experience: 2 to 5 years relevant experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively to a diverse audience.
• Problem-Solving: Proven track record of resolving client issues efficiently and effectively, with a focus on delivering tailored solutions that meet clients' unique needs.
• Attention to Detail: Strong attention to detail, ensuring accuracy in client communications, transactions, and reporting.
• Team Collaboration: Ability to work collaboratively with internal teams to ensure seamless service delivery and client satisfaction.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Preferred Requirements:

• Client Relationship Management - demonstrated ability to build, maintain and enhance long term relationships with a portfolio of clients
• Experience with futures products from perspective of Clearing Broker, Exchange or Buy Side
• Experience of margin and collateral processes for Exchange Derivative products

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Day-to-Day Activities
1. Generate data-driven hypotheses to solve key Product/Business problems
2. Use data to identify trends, spot anomalies and deepdive into their root causes
3. Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions, deepdive into existing data to recommend new product ideas to solve for the most impactful customer problems
4. Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection, consolidate data from multiple sources to create integrated and scalable views that can be used to drive decision making
5. Provide catered analysis for specific products and operations, define critical business metrics and track them rigorously, and provide regular recommendations to achieve continuous improvements
6. Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation and improve productivity

Essential Experience / Criteria:
1. 1-2 year of experience in data analytics related roles analyzing large data sets and informing company strategy
2. Strong statistical knowledge, meticulous attitude towards data, and proficient in running experiments
3. Strong data visualization skills. Experience in creating dashboard reporting in Tableau, PowerBI or a similar visualization tool
4. Strong SQL skills and experience in scripting languages such as Python or R
5. Experience in building & maintaining data pipelines to serve data needs of different projects
6. Problem solver: ability to evaluate and design creative solutions for various tasks in a timely manner
7. Effective communicator: able to effectively communicate the analytical findings and convey clear messages