Role:

Transport & Logistics Manager (Travel / Transportation Regulation / Up to $5000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Tanjong Pagar)
• 5 Days work per week (8.45am to 5.45pm)
• $4000 to $5000
• Bachelor's degree in business management, Logistics, or related field (preferred) + Familiarity with transportation regulations and safety standards
• Minimum of 5 years of experience in transport and logistics management, preferably in the travel industry
• Career Progression Opportunities

Job Description:

Transport Management:

• Coordinate transportation logistics for inbound travelers, including airport transfers and tour vehicles.
• Ensure timely and efficient transportation services for clients.

Supplier Relations:

• Collaborate with transportation providers and suppliers to negotiate contracts and rates.
• Monitor the performance of suppliers and maintain strong relationships.

Inventory Control:

• Manage and maintain an inventory of vehicles and equipment.
• Ensure the availability of vehicles and resources for scheduled operations.

Quality Assurance:

• Oversee the quality and safety standards of transportation services.
• Implement and enforce operational protocols and safety measures.

Logistics Planning:

• Plan and execute logistics for tours and travel itineraries.
• Optimize routes and schedules to maximize efficiency.

Team Leadership:

• Supervise and lead a team of transport and logistics personnel.
• Delegate tasks, set goals, and ensure compliance with policies and procedures.
• Produce and present to Management a monthly result.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

Job Description

You will be supporting the Finance team in CapitaLand Integrated Commercial Trust Management Limited (CICTML) and report to Assistant Vice President / Vice President, Finance.

Responsibilities

• Administer and support front office to validate, settle and account for treasury transactions (such as bank loans, unitholder loans, bonds, swaps, foreign exchange and interest payments) including compliance reports for bank facilities
• Prepare regular treasury reports for management reporting purposes and accounts closing including hedge documentation for swap transactions
• Bank account management, such as opening and closing of bank accounts, KYC requirements from banks, updating of users’ access to online banking systems and internal online payment systems, and updating of authorised bank signatories
• Update cashflow forecasts, monitor bank balances and prepare funds transfer for operational needs, handle financing related payments and fixed deposit placement
• Review monthly audit schedules, ensure timely payments to vendors, prepare tax computation and audited financial statements for a subsidiary
• Any other ad hoc duties as assigned

Requirements

• Degree in Accountancy / Corporate Finance / Economics or equivalent
• With 1-3 years of relevant working experience, preferably with knowledge in treasury function and accounting
• Knowledge of SAP Treasury is an advantage
• Proficient in Microsoft Office (Words, Excel, PowerPoint)
• Possesses integrity and accounting professionalism
• Keen learner with positive attitude
• Resourceful with a keen analytical mind
• Self-driven and able to work independently under tight schedules
• Good team player and is able to work with people of all levels
• Good interpersonal and communication skills

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

• Perm, hybrid
• AWS, Variable Bonus, Flexi Benefits
• With 3 years of hands-on experience in payroll processing, which includes managing payroll vendor
• Prior experience working with a global HRIS systems, such as Workday, SuccessFactors, Ceridian or similar platforms

Job Description

Payroll Processing & Administration

• Liaise and work closely with payroll vendor to ensure the monthly payroll computations and ad-hoc payroll computations for new joiners and terminations are accurate and in compliance with Singapore labour laws and statutory requirements.
• Ensure the accuracy of payroll data by verifying data against supporting documents.
• Liaise and manage payroll vendors in overseas offices (e.g. China) to review and process payroll for overseas employees in compliance with local tax and labour laws. Check overseas payroll reports (e.gs. Dubai and India).
• Ensure employee expense claims are accurately recorded in the payroll system for payment.
• Handle monthly statutory submissions, including CPF, government paid leave, including national service leave, maternity leave, paternity leave, childcare leave, and other relevant obligations.
• Annual income tax preparation and declarations for employees in compliance with local tax regulations. This includes foreign employees’ tax clearance.
• Provide detailed monthly payroll reports and journals to finance.
• Manage and oversee employee loan repayment, which could involve authorized deductions from employee salaries.
• Administer contracts and fees related to the company directors.

HRIS Support

• Assist in global HRIS implementation, aligning it with organizational needs and best practices.
• Help migrate data from the legacy system to the new HRIS, ensuring data integrity and accuracy.
• Continuously review processes and systems for operational excellence, including system user acceptance testing.
• Conduct training sessions to educate users on HRIS functionality and provide ongoing support to maximize system utilization.
• Maintain accurate employee data in the HRIS platform in a timely manner.
• Collaborate with cross-functional teams for system updates, enhancements, and integrations.

HR Operations Responsibilities

• Support the HR team in pre-hire, on-boarding, off-boarding, and training records administration.
• Support the HR team in preparing reports, analysis and surveys preparation, e.gs. MOM, MPA, salary and benefits surveys.
• Identify opportunities for HR operations transformation by leveraging technology for increased effectiveness and efficiency.
• Ensure data integrity, control and compliance in HR operations.
• Handle HR-related queries and perform any other ad-hoc duties as required.

• Bachelor’s degree in Human Resource, Business Administration or similar specialization.
• Minimum 3 years of hands-on experience in payroll processing, which includes managing payroll vendor.
• Strong understanding of payroll regulations and compliance standards, ensuring accurate and lawful compensation to employees.
• Tech-savvy and proficient in Microsoft Office Suite (especially MsExcel) and various technology tools for efficient work.
• Prior experience working with a global HRIS systems, such as Workday, SuccessFactors, Ceridian or similar platforms, showcasing the ability to navigate and utilize these systems effectively.

Interested candidates please apply online or send your CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Perm
• Hybrid
• AWS
• Variable Bonus
• Flexi Benefits
• Good company culture

• Permanent role
• Variable bonus
• Specialised in end-to-end recruitment functions
• Experience in hiring blue-collar and white-collar
• Preferbly from manufacturing background
• Experience in leading a team of 2

Job Responsibility

Recruitment

• Specialised in end-to-end recruitment functions which include from onboarding (jobpostings, screening, shortlisting and interviewing candidates, reference checking,and making salary proposal and job offers) to separations
• Analysing and monitoring the resourcing needs, headcounts approvals, budget,preparation of key manpower indexes for management reporting
• Updating of monthly organisation chart
• Partner recruitment agencies on hiring needs
• Support expats entry and onboarding processes
• Handle work pass application, renewal, and issuance
• Attend to all transfer requests and also provide input for mandatory surveys
• Efficiently use different recruitment tactics such as recruitment platforms, careerwebsite, social media, job boards, headhunting and Linkedin and employee referralto attract talents
• Work closely with schools on internship, sponsorship and graduate recruitment
• Participate in Career Fair, Internship and any other recruitment projects

Business Partner

• Business partner with the respective department to provide value-added HR supportand relevant advice pertaining to HR issues and provide support to various key HRinitiatives and drive staff engagement programmes
• Work closely with line manager on annual performance review, design of trainingroadmap, employee engagement activities, recruitment and any other HR matters todrive attraction, retention and engagement
• Communicate effectively any HR-related policies changes and updates to all staff inthe business units assigned
• Perform any other duties as assigned and requested by Manager.

• Possess at least a Degree in Business Administration or Human Resources
• At least 5 years’ experience in recruitment and business partnering
• Experience in leading a team of 2 at least
• Preferably with supervisory experience
• Experience in using HRMS (Prosoft preferred)

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent role
• Variable Bonus

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• With leadership experience.
• Able to work in a fastpace environment.

Job Description

• Financial Accounting

o Ensure that accounting for monthly / quarterly / yearly closing are completed on

time and accurately

o Review monthly closing TB and sign off for reporting submission

o Prepare / Review monthly closing journal

o Review accounts reconciliations and schedules

o Review monthly bank reconciliation for sign-off and follow-up

o Control chart of a/c, review consistency, control a/c creation and archive

o Assist FM in annual policy renewal review

o Assist FM in preparation for accounting practice documentation

o Provision policy review and proposal

o Ensure compliance to accounting standards

o Audit review support (External and GCAD review)

o Annual Statutory Accounts, XBRL

• GST and Tax

o Provide assistance and research correct treatment

o Review and submit GST quarterly returns

o Prepare / Review tax & deferred tax computation for accounting provision

o Finalise corporate tax computations for review by HO and tax consultants

• Implement and review controls

o Continuously review processes to ensure that controls are in place

o Recommend and implement new controls where necessary

• Feasibility studies / capital expenditure purchases

o Provide financial analysis for new projects / purchases

o Review government tender submissions for financial requirements (bankers’

guarantees, working capital)

• Provide advice, guidelines and Instructions to shared services centre and operations on new issues / clarify current practices
• Preparation and finalization of budget and forecasts

o Provide assistance to reporting team to formulate budget and forecasts

• Review and co-ordinate insurance coverage of company’s assets
• IT matters

o Implement and test new programs developed to ensure that they function correctly

based on our requirement

o Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Degree in Accounting & Finance or equivalent professional accounting qualification (e.g. ACCA)
• More than 5 years of relevant working experience in accounting
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• Comfortable with high volume in GL.

Job Description

• To be responsible for the financial accounting of companies under the Motors Singapore Group.
• Co-ordinate with shared services centre relating to accounting operations including day-to-day finance operations so as to keep proper accounting records and meetreporting requirements on time.

Job Content

Financial accounting

• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Review monthly inventories ageing report for adequate NRV
• Control chart of a/c, review consistency, control a/c creation and archive
• Review stock take reconciliation
• Assist FM in annual policy renewal review
• Audit review support (External and GCAD review)
• Ensure compliance to accounting standards
• Preparing and submit Benefit in Kind (BIK) - Car and Car-related Benefits
• Annual Statutory Accounts, XBRL

GST and Tax

• Review GST submission workings and GST reconciliation test
• Prepare tax & deferred tax computation for accounting provision
• Finalise corporate tax computations for review by HO and tax consultants

Fixed Assets and Capex

• Review and maintain record for capex for new / replacement of fixed asset requisition
• Maintain asset register
• Maintain demo car record for every franchise and prepare costing for demo disposal and registration Capex

IT Matters

• Implement and test new programs developed to ensure that they function correctly based on our requirement.
• Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Qualifications - Diploma holder in Accounting & Finance with 4 years of working experience or Degree holder in Accounting & Finance with 2 years of working experience
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

BASIC FUNCTION

Assist the Head of Securities Marketing in BDO SGB Treasury in the day-to-day overall activities related to Investment Accounts for the Regulated Activities under the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA) to achieve its overall objectives and targets.

DUTIES AND RESPONSIBILITIES

1. Develop and maintain client relationships to build market share and enhance client asset size over time. Achieve annual revenue targets and objectives.

2. Handle client’s request and instruction directly, including trade processing and inquiries on operational issues.

3. Calls the clients to confirm the client’s orders stated in the Letter of Instruction(LOI) over a SGB recorded line.

4. Assist customers of the BDO SG Branch in the investment account opening application by providing necessary guidance, disclosures and explanations to them;

5. Assist in the categorization of customers (e.g. professional investors, customers with / without derivative knowledge, etc.) by obtaining the necessary documentary proofs and confirmations from the customers;

6. Conduct the investment product selling process upon receiving order instructions from customers;

7. Explain the investment product features, risks, fees and charges, and other sales-related information to the customer;

8. Perform suitability assessment to identify Unsuitable Products (as defined below) (which are disallowed for sale) or Mismatch Products (which require approval from management prior to execution of the order instruction);

9. Conduct other selling process as regulated by the policy and procedures and obtain the required acknowledgement and confirmations from customers during the investment product selling process to satisfy the disclosure requirements.

10. Keep updated on market trends, different investment products and services, and give input for new product development by being aware of clients’ investment needs.

Details of the Division and Team:

Deutsche Bank (DB) is committed to the highest standards of Anti-Money Laundering (AML), Sanctions & Embargoes, Anti-Bribery and Corruption (ABC) and Anti-Fraud & Investigations (AF&I) and wider Financial Crime (collectively referred to as Anti Financial Crime) prevention. The Management and all employees are required to adhere to these standards to prevent DB and our reputation from those who may intend to use our products and services for money laundering, bribery, corruption, fraud and/or Terrorist Financing (TF) purposes.

Overview

The purpose of the Strategic Remediation & Control Office (SRCO) in APAC is to deliver comprehensive governance and oversight of remediation activities while enhancing the quality and efficiency of the Bank’s risk and control environment.

As part of the efforts put by DB to maintain its high standards in terms of Financial Crime prevention, the bank is running several Transaction Monitoring (TM) projects at a global, regional and local level which are aiming to bring significant improvements in the Transaction Monitoring space. Complex and large-scale projects, such as the implementation of Strategic TM and Case Management platforms across the APAC branches of the bank, require adequate oversight and monitoring to ensure a successful delivery.

The Transaction Monitoring project manager within SRCO will need to have strong and solid project and stakeholder management skills to ensure that both Change-The-Bank (CTB) and Run-The-Bank (RTB) TM projects are executed smoothly, in a controlled and audit-proof manner and adhering to the agreed scope and timelines.

The chosen candidate will have to engage with a wide range of stakeholders (3 Lines of Defence and Technology) and proactively anticipate and manage risks and issues which may cause delays and unexpected outcomes along the project life cycle.

Activities to be performed by the TM project manager for achieving success include but are not limited to project planning and execution, budgeting, senior management reporting, coordination and monitoring of remedial activities and establishment of communication channels across relevant stakeholders at a local, regional and global level. The TM project manager will need to ensure that appropriate level of documentation and execution discipline is applied along the projects so that the execution is done in a sustainable manner with proper handover to BAU where applicable at the end of the project.

The chosen candidate should have experience in project management across all project/program related activities such as drafting of project artifacts (e.g. Business requirement documents), documenting testing execution (e.g. UAT test cases) and other regulatory related tasks (e.g. coordination of regulatory reporting submissions).

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Support & lead Transaction Monitoring (TM) related projects from the requirements definition phase to the final delivery.
• Develop & deliver project plans and roadmaps taking into consideration all project related activities, resources, timelines and deliverables.
• Summarize and report overall program/project status progress and ensure adherence to the agreed scope and schedule.
• Manage issues, risks, dependencies and assumptions to ensure successful and timely delivery of the project. Risk mitigation plans may need to be created and executed along the project life cycle to prevent deviations from the initial scope and schedule. Escalate fast and to achieve the right outcomes.
• Ensure project delivery with full understanding of risks & control considerations. Output of the project will need to be adherent to regulatory and internal risk appetite requirements.
• Work with SMEs to complete project artifacts in alignment with stakeholders’ expectations
• Develop project related MI metrics and reports/dashboards.
• Provide transparency around progress status and key risks/issues being faced towards achieving success on the in-flight projects to various stakeholder groups.
• Establish strong partnership and collaborative relationships with various stakeholder groups (AFC/Compliance/Legal/Operations/COO/IT & Infrastructure) towards achieving the project outcomes within required timeframes in adherence with regulatory expectations and internal guidelines.
• Develop strong knowledge and understanding of APAC systems/processes/organization in the AFC space.
• Ensure experience gleaned and knowledge gathered from various projects is documented and shared across team for leverage on other ongoing or future initiatives.

Your skills and experience:

• Minimum 7 years’ experience as a Project Manager having worked on Change or Transformation projects within the Transaction Monitoring area in a large multi-national bank.
• Proven experience and knowledge of Transaction Monitoring and Anti-Financial Crime.
• Proven experience of regional regulatory trends and developments in both AFC and AML and demonstrated work done in this area.
• Bachelor’s degree in finance, Accounting, Business or having other relevant professional qualifications.
• Attention to detail and able to apply control framework around processes and identify gaps, risks.
• Strong AFC Risk acumen.
• Strong analytical and organisational skills, solution oriented with the ability to think independently.
• Proven experience in stakeholder and project management experience with ability to communicate with different stakeholders.
• Strong team player with experience to work in diverse teams.
• Very good communication, presentation skills & ability to explain complex structures.
• Have a proactive approach to tasks and responsibilities.
• Flexible to take over any ad-hoc activity instructed by your manager based on the needs of the team.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity (auto generated by WD)

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

A global Water Treatment Equipment & Solutions MNC is looking for a Innovations & Business Development Manager (ASEAN). This is an unique role where the primary focus is on identifying new business opportunities through R&D and innovation solutions.

Core Product: Water Treatment Pumps, Valves, Piping, Fittings etc.

Responsibilities:

• Accountable for all sales and BD for new product innovations
• Spearhead new business ventures and opportunities through technology initiatives and innovations
• Qualify potential product segments and sales strategies for markets/customers
• Collaborate closely with R&D and Sales team across Asia on new technology movements
• Provide commercial support to research team and help identify the gaps/solutions needed in the market
• Product marketing development for ASEAN market
• Provide technical expertise/support on engineering solutions

Requirements:

• Bachelors in Engineering, Environmental Science or any other relevant disciplines
• 8+ years of sales / product marketing / business development experience in water treatment equipment or solutions
• Proficiency in product marketing development
• Entrepreneurial mind-set with a drive for new innovation
• Ability to translate new R&D ideas into business solutions for the market
• Strong business network and ability to travel regionally across ASEAN

If you are interested, please apply with your latest CV detailing your BD experience in new product innovation. Only shortlisted candidates will be contacted.

Company

Our client is a multinational engineering firm and is expanding in the region. They have a newly created role, seeking for a Japanese and English bilingual speaking, hands-on, individual contributor IT Manager to communicate and partner effectively with their HQ based in Japan to ensure alignment of the Asia Regional Hub with global strategies. Technical experience in maintaining and operating SaaS enterprise applications such as SAP Concur are required to be successful in this role.

The Role

You will design and implement IT solutions for the Asia Regional Hub, ensuring alignment with global in developing, maintaining, and operating enterprise systems, including SAP Concur, external data linkages (banks, contractors, etc.), and other SaaS business systems. You will apply group-wide IT governance, security, and large-scale strategy to companies under the Hub, providing IT support to Hub users through contact points, request fulfillment, incident response, and operations. You will be the primary contact for all IT inquiries and supporting users in fulfilling their requests, manage incidents, responding to IT failures and maintenance needs, and delivering educational content and training to users. You will also maintain and operate the Group common platform, including approximately 10 Microsoft365 solutions, and managing device fleets (PCs, iPhones, iPads, MFPs).

Your Profile

You must possess at least 10 years of IT expertise in fast-paced, global/ regional environment, Japanese and English bilingual language capability to communicate effectively with the Japan HQ and deploy regional initiatives. You will need a diverse IT skillset in both office automation (managing Microsoft365, PCs, iPhones, multifunction machines, and base networks) and IT user support, honed through service desk experience. Experience at a global company's regional headquarters, along with project management for enterprise application development and hands-on development, maintenance, and operation (experience with SAP Concur and S/4HANA a plus). But beyond technical expertise, we value independent thinkers who can analyze situations objectively, propose innovative solutions, and champion their implementation, not bound by the status quo. If you have this dynamic blend of skills and drive, we encourage you to apply!

Apply Today

Please send your resume, in WORD format only and quote reference number ET12874228, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | Suriani Norahim EA Registration No: R1109288

Key Responsibilities:

• Lead the development and execution of growth strategies for our products
• Identify and prioritize growth opportunities through data analysis and customer insights
• Collaborate with cross-functional teams to develop and test hypotheses for growth experiments
• Use agile methodologies to manage the development and deployment of growth initiatives
• Analyze data and metrics to measure the effectiveness of growth efforts and inform decision making
• Use SQL to extract and analyze data from various sources
• Develop and execute go-to-market plans for new products or features

Qualifications:

• Min. Bachelor's or Master's degree in a related field (e.g. computer science, siness, marketing)
• Solid years of experience in product management or a related field
• Strong background in agile methodologies, data-driven strategy, and data analysis
• Proficiency in SQL and experience using data to inform decision making
• Experience in go-to-market planning and the crypto industry preferred
• Excellent communication and collaboration skills
• Experience leading cross-functional teams and driving results

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

OVERVIEW & IMPACT:
Samsung Display is a global leader in Display technology. The Senior Field Application Engineer for Display team will be main contact window with our Key and Major Customers. The incumbent Work closely with customers and HQ team for problem solving, as well as to provide technical support to the customers during product development stage and analyze failure for design-in/sustaining product. To understand how to validate and analyze failure of monitor, laptop product and able to liaise with respective stakeholders

JOB RESPONSIBILITIES:

To provide front-line support to customers

Gathering technical requirements / spec from our customers.

Explain and provide details of technical issues to HQ Application team.

Regular visit to develop and enhance relationship with customer.

Assisting customers during qualification and ensure timely development schedule until MP.

Provide pre-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.

Collect customer feedback and provide input to Marketing for design requirements, product enhancements, new product opportunities relating to the xdevelopment.

Provide demo & explanation on new products to customers.

Perform or carry out test for display product qualification

QUALIFICATIONS & REQUIRED SKILLS:

• BS degree or MSC in Engineering (Electrical/Electronics) or equivalent
• Minimum 10 years of relevant experience
• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)
• Field experience of FAE in monitor display industry.
• Strong Ability to speak and write in Korean Fluently
• Understand Display related ecosystem in ASEAN and India region

Key Attributes

• Ability to effectively communicate technical information to non-technical audiences
• Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value.

The primary role is to plan and execute events for clients based in Singapore or global markets. You will play a crucial role in leading the team in planning and execution of events which require transport logistics.

Job scope:

· Plan, execute and manage various events around clients’ global transport requirements.

· Engage in client servicing work and customer support from acquisition, onboarding, active

customer support and on-site execution.

· Take charge of project coordination for events.

· Provide advice and suggestions, manage event manifest and planning for any upcoming

events.

· Hiring of ad-hoc assistance if required.

· Take initiative and versatile with the type of events covered.

Requirements:

· Degree/Diploma in Event, Business Management or similar.

· At least 3 years of relevant experience in the same field.

· Able to work in a fast-paced environment and handle stress.

· Fluent in both written and spoken English. Basic Mandarin speaking.

· Motivated individual who is independent with a positive working attitude.

· Meticulous to detail and understanding client requirements.

· Flexible with working hours for event period

· Possess good leadership skills

· Responsible and committed to work. Able to manage multiple projects efficiently and set

personal priorities for work.

· Adaptability and resilience.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

Job Responsibilities:

• Responsible for full set of accounts to ensure timely month-end closing
• Handle GL/AP/AR independently, supervise receivables, payables and stock control
• Report and file GST returns
• Perform tax computation for annual submission purposes
• Enforce and implement procedures and policies
• Perform any other duties which may be assigned from time to time.

Job Requirements:

• Degree / Diploma in Accountancy / Finance or ACCA and equivalent with at least 3 years’ working experience
• Ability to multi-task and handle full sets of accounts
• Strong communication and interpersonal skills
• Able to work independently as well as in a team
• Meticulous, proactive, resourceful and self-driven with positive mindset
• Good understanding of tax regulations and accounting practices
• Proficient in Microsoft Excel
• Knowledge of SAP/ERP/MS Navision or equivalent software

Role purpose

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Functional Consultant.

The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes and capable of delivering advice confidently when required. Working closely with the pre-sales team and is involved in delivering documentation through all stages of a project’s lifecycle.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.

· Design, build and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.

· Translate business requirements into functional specifications/user stories.

· Ability to communicate effectively with both technical and business teams.

· Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.

· Responsible for obtaining approvals from business users for the user stories

· Responsible for ensuring compliance to the stories developed

· Identifying areas of business process improvement and recommending solutions that detail pros, cons and risks.

· Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations.

· Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.

· Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.

· Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.

· Advise functional and admin teams on design, development and overall ServiceNow best practices.

Basic requirements

· 5+ years of experience leading the definition and deployment of 'to be’ business processes solutions in internal or client environments from a people, process, and technology perspective.

· Solid experience in requirements gathering, including experience in creating a process documentation and running workshops.

· Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.

· Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.

· Certified System Administrator certification desirable

• ServiceNow Accreditations in IT Service Management and/or other product lines desirable

Professional qualifications and education requirements

· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.

· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

· Good team player and team builder.

· ITIL Practitioner or Service Manager Certification preferred.

· Knowledge of other frameworks such as COBIT, TOGAF beneficial.

Link: CloudGo - ServiceNow Senior Functional Consultant in Singapore (cloudgoservices.com)

Our client is an American multinational computer software company. They are looking for Integrated Marketing Manager for their Digital Media who will localise Corporate/APAC marketing programs.

Job Responsibilities

• Run product influencer marketing programs to generate additional user generated content to meet the local audience's needs, supplementing global content.
• Work with the APAC performance media, lifecycle marketing, SEO and Communications team to review and create localised assets for all marketing channels.
• Work with APAC Integrated Marketing team to review the relevancy of localised campaign messages and assets for local markets and recreate the campaign assets if necessary to suit local cultures and trends.
• Monitor and optimise campaign performance.
• Partner with the Corp Integrated Marketing and Global Localisation team to ensure localisation process is effective.
• Partner with local media and creative agencies to create and distribute content.
• Review the existing localised web content and enhance its quality to increase the online conversation rate, increasing paid users.

Job Requirements

• Bachelor's degree with min 5 years' hands-on experience executing digital marketing with expertise in social first programs.
• Local market knowledge: ANZ & APAC
• Content producing experience i.e., developing digital and user generated content
• Online demand generation campaign experience to increase 'quality' traffic to store with strong conversion rates.
• Knowledge of online advertising and media and performance optimisation
• Should be able to communicate in Mandarin to liaise with Chinese stakeholders.
• Familiarity with Adobe Creative Cloud Tools, Adobe Analytics is desirable

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

• Perm
• Audit experience and possess CPA/CA certification added advantage
• Must have at least 4 years of relevant experience
• Prior experience leading a team

Job Description

• Assist Line Managers with the preparation of weekly flash report
• Prepare monthly P&L statements for the assigned services. Ensure team members complete the monthly closing for their services on time
• Ensure accurate and timely preparation and distribution of monthly reports to the management. These include regional P&L, commentaries, actual vs. flash variance analysis, actual vs. budget gap analysis, etc.
• Prepare schedules for balance sheet accounts related to cost provisions, unearned/ unbilled revenue, cost recoveries, stock and prepayments. Ensure appropriate actions are taken, and in a timely manner
• Liaise with external auditors on audit matters and manage the audit process
• Drive preparation of regional forecasts (quarterly) and budget (annually). This includes ensuring reasonable assumptions are used by Line Managers and the forecast/ budget is reflective of current conditions and business plan. Revenue and cost drivers are to be properly analyzed and presented to management. Ensure submission of reports within stipulated deadlines
• Being an effective business partner to the regional director and managers. Take pro-active steps to engage regional director and managers in understanding the performance drivers in greater depth, going beyond a pure reporting function. Drive value added analysis to provide useful business insights to support/ improve decision making
• Ensure efficient and effective operation of disbursements process – include ensuring disbursements are checked for accuracy, relevant supporting documents are submitted and verified, disputes are resolved promptly, monthly reconciliations are prepared and discrepancies are followed up, and any advances given are accounted for/ recovered timely
• Identify areas of improvements to existing processes/ systems. Take on lead role in system implementation/ improvement projects
• Other ad-hoc work or projects may be given from time to time

• Degree in Accounting with a CA/CPA qualification or its equivalent
• At least 4 years of relevant experience
• Possess audit experience in accounting firm
• Experience in shipping is a plus
• Proficient in Microsoft Office applications with strong working knowledge of MS Excel
• Good team player and manager with capability to lead, develop and drive performance of the team members
• Able to multi-task and work in a fast-paced environment with tight deadlines

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Bonus

• 18 days annual leave
• Medical and insurance coverage
• Hybrid role

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

Responsibilities

· Adhere to both business and underwriting plans and strategies to support the business growth through the various distribution channels.

· Working with the Head, own team and the other Team Leaders to drive the profitable growth of Marine portfolio for the company and achieving market leadership.

· Working with the Head to establish best practices and processes to ensure that the team meet the company’s service standards set.

· Provide technical guidance to the team.

Requirements

· ACII, ANZIIF or Degree/Diploma in Insurance

· Basic Degree/Diploma in Business or Maritime with CGI

· Minimum 2-5 years’ experience in Marine insurance underwriting with direct intermediary engagement / technical underwriting.

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

My client, a highly reputable organization, is seeking a senior database administrator.

Job Description

• Lead in-house database implementation (both in the cloud and on-premise).
• Manage small to medium-scale projects and vendors (e.g. AWS and Microsoft).
• Responsible for preparing tender specifications, evaluation, and implementation of the outsourced systems.
• Participate in database (DB), database firewall (DB), and data warehouse (DWH) related matters or projects, including but not limited to:

1. Upgrades & patches.
2. Job scheduling and monitoring.
3. Performance monitoring and tuning.
4. Security management and integrity checks.
5. Space monitoring.
6. Backup and Recovery.
7. Disaster Recovery.

• Perform software tools administration (e.g. SQL Management Studio, SQL Server SSIS, PeopleSoft Data Mover, SAP GUI)
• Assist to administer the SAP system.
• Review and maintain DB-related policies, guidelines, and standards.
• Provide technical assistance and day-to-day operational support for existing DBs.
• Provide documentation according to the Project Development Methodology.
• Conduct post-implementation reviews to gather user feedback and schedule for enhancements and modifications.
• Coordinate the design, release, and deployment of systems with cross-functional team dependencies and impact on the infrastructure.
• Evaluate software package/productivity tools and make recommendations to Principal Database Administrator and supervisor.
• Participate in Enterprise Database System Planning (i.e. database infrastructure design, planning and implementation).

Requirements

• Degree / Diploma in Computer Science or IT.
• At least 3 to 5 years of relevant work experience in enterprise cloud and on-premise database and data warehouse implementation and administration.
• Well-versed in both cloud (e.g. AWS, Azure) and on-premise enterprise databases, database firewall, data warehouse technologies, configuration, and administration.
• Proficient in database installation, upgrade, maintenance, performance tuning, and troubleshooting of MS SQLServer and/or MYSQL.
• Experience in MS SQL Server is strongly preferred.
• Good knowledge of Windows, database backup and recovery (Symantec NetBackup), and cluster-failover technologies (Microsoft Cluster, SQL Server AlwaysOn).
• Experience in SAP Basis or Database Firewall administration will be advantageous.
• Excellent communication, interpersonal, and project management skills.
• Strong analytical thinking and problem-solving skills.

For consideration, please send your CV to [email protected].

Job Responsibilities:

• Responsible for full set of accounts to ensure timely month-end closing
• Handle GL/AP/AR independently, supervise receivables, payables and stock control
• Report and file GST returns
• Perform tax computation for annual submission purposes
• Enforce and implement procedures and policies
• Perform any other duties which may be assigned from time to time.

Job Requirements:

• Degree / Diploma in Accountancy / Finance or ACCA and equivalent with at least 3 years’ working experience
• Ability to multi-task and handle full sets of accounts
• Strong communication and interpersonal skills
• Able to work independently as well as in a team
• Meticulous, proactive, resourceful and self-driven with positive mindset
• Good understanding of tax regulations and accounting practices
• Proficient in Microsoft Excel
• Knowledge of SAP/ERP/MS Navision or equivalent software

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

Key Responsibilities:

● Begin the Relationship: As the first point of contact for future Enterprise clients, you will

enthusiastically explain CleverTap’s vision, pinpoint opportunities, and generate

interest. Through lead-generation activities and cold-calling, you will prospect, educate,

qualify, and develop sales-ready leads and opportunities.

● Customer and Industry Knowledge: Customers are at the heart of everything we do. As

the first point of contact for future Enterprise clients, you will be building rapport

through strategic outreach and a well-rounded customer and industry knowledge.

Researching customers’ business and staying informed on industry trends will be keys to

your success.

● Collaborate with Team Members: You will collaborate with your team and Sales

Executives to pursue opportunities, recommend appropriate follow-up actions, and

schedule qualified meetings. Communicating via Zoom and Slack is critical to

maintaining a high-level of collaboration and clear communication within the team.

● Growth and Development: Our team has an aversion to complacency. We are always

looking to improve both individually and as a team. Being open to and implementing

feedback will be a critical success factor in this role and at CleverTap. As you become

more comfortable in the role, you will help evolve our demand generation strategy and

tactics.

In the first week, expect to:

● Onboard and integrate into CleverTap.

● Learn CleverTap’s model, our value proposition, and our story.

● Work with cross-functional teams to understand how you can utilize our incredible

global team to build client relationships and drive success.

● Learn the breadth of CleverTap’s impact on the world’s largest companies.

● Grasp the importance of the BDR function to the success of CleverTap.

● Understand our sales method and our selling process to set you up for success.

In the first month, expect to:

● Set MBOs Monthly Business Objectives with your manager & determine your ideal

career path at CleverTap (whether sales executive, marketing, or other).

● Complete our personalized sales training program, complete with mock calls, cold calls,

and role-play scenarios.

● Learn how to use Saleforce.com CRM, as well as other SaaS outreach tools (Outreach,

Zoominfo, SalesNavigator).

● Be integrated into your pod and partnered with Enterprise Sales Executives and GTMs

per management’s directive and be ready to start targeting strategic accounts.

● Learn the process for outreach, including calling, emailing, and LinkedIn messaging.

Implement an outreach process and hit 1-month objectives.

● Learn how to analyze industry drivers, business problems, and target buyers.

In the first three months, expect to:

● Become fully ramped into the BDR team.

● Uncover new opportunities and target accounts that result in revenue-generating

engagements for CleverTap.

● Hit call/email quotas and fully ramped objectives.

● Become proficient in using our SaaS tools.

● Learn how to maintain excellent data integrity in Salesforce.com.

In the first six months, expect to:

● Continuously hit fully ramped quotas and objectives.

● Assist with training and onboarding new BDRs.

● Build new and existing client relationships, expand CleverTap’s partnership with new

and existing. accounts, and continue to execute account plans.

● Suggest, implement and experiment with new lead and demand generation activities.

In the first year, expect to:

● Have built a portfolio of net new accounts from the strategic account list.

● Become a mentor to new members of the team, helping them learn about CleverTap,

our model, and how proper business development practices can improve relationships

and increase revenue.

● Continue to expand your portfolio of accounts, accelerate growth in existing accounts,

and use the full suite of capabilities CleverTap has to offer.

● Hit 100% of personal target monthly critical metrics and be promoted to Senior.

● Set MBOs with the manager for promotion to a closing role.

Key Requirements:

● Experience: At least 3 years of B2B sales experience, preferable in a SaaS-based product

company.

● Linguistic Mandate: Proficiency/Expert in Arabic speaking

● Knowledgeable: Broad understanding of business challenges encountered by enterprise

clients.

● Critical thinking: Critically think through the challenges clients face to create new

opportunities.

● Perseverance: Be relentless and push towards your goal.

● Passion: A sense of enthusiasm and ambition to succeed in this role, as it can be difficult

if you hate rejection.

● Curiosity: A desire to understand people, their problems, their companies, and

industries.

● Conscientiousness: What we’re doing is not a simple SaaS sale, but discussions may get

technical. Understanding sophisticated issues and explaining them to clients is

important.

● Motivated: Be highly motivated and continuously strive for personal and professional

improvement.

● Resourceful: Think about target accounts as your own business - we want self-starters

who are passionate about hunting for new accounts, and who thrive with the freedom

and accountability of leading their portion of the business.

● Proactive: Understand our mission and do the work required to drive us to that goal,

through following a process and also being creative.

● Communication: Communication is the lifeblood of relationships both internal and

external to CleverTap. Reflect excellent communication in all forms, across a wide

variety of personality types, roles, and geographies.

● Team: Nothing we do is done in isolation. Success depends on your ability to work as a

team both within CleverTap and within your client accounts.

● Ownership: Exhibit ownership of accounts, successes, and failures.

● Problem Solver: We are a distributed company so life throws in minor challenges

beyond the primary problems this role is meant to solve. Must have the ability to take

those in stride and persist despite setbacks.

● Priorities: The nature of this role requires that you understand the priorities and

timelines associated with each of your accounts and execute appropriately with those in

mind.

● You don’t take yourself too seriously; you have a sense of humor and are comfortable

with sarcasm. This position does sit on our Sales teams, after all.

Measures of Success:

● Qualified leads

● Funnel size

● Conversion rates

Reporting Relationship:

● Reporting to: Director - BDR

● Direct Reports: None

Key Competencies:

● Functional: Mobile marketing expertise, Martech understanding, Result oriented

● Behavioral: Problem Solving, Consultative selling, Communication and presentation

skills, Negotiation Skills

Why join us?

● Be a part of a global growth-stage startup

● Work in a fast-paced, dynamic environment where your contribution matters

● You are passionate about technology and its impact on the high growth mobile

technology space

● Innovate at scale, with learning opportunities

What is working at CleverTap like?

● Work, performance, and results are real sources of happiness in addition to the fun of

working with and celebrating success with an exceptionally talented team

● Accountability and driving outcomes is the key to success

● Your career here is limited by you and nothing else

● Teamwork trumps individual success