Responsibilities

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement
• Lead a team to provide IT supports to business operations and introduce new IT technologies to improve operational efficiency
• Engage and manage vendors on fulfilling Service Level Agreement
• Plan, manage and control IT budget to achieve cost efficiency
• Ensure the Club Management System (CMS) is effectively operational at all times

Requirements

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent
• At least 3 years of experience in similar capacity
• CISSP, PMP and MCSE certifications will be of added advantage
• Ability to manage and synergize team
• East, 5 days, 8:00am to 5:15pm or 8.30am to 5.45pm, pick up from Tanah Merah MRT
• Job Reference: W4RX39

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

The Opportunity

The incumbent will be responsible for the case management of pre/post sale service transactions. Supports Operations to ensure a smooth, timely, and positive service experience for the Financial representatives and clients for new submissions and existing policies.

Responsibilities

1. End-to-End Case Management

• The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
• Pre-sale:
  The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
  For HNW Business
  Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
  Be the first line of review for appeals and provide appropriate advice to our partners
  Provide close follow-up for cases that required Legal & Compliance teams review
• Post-sale:
  The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
  For HNW Business:
  – Facilitate the overall processes for post sales transaction
  – Coordinate with internal stakeholders to provide accurate and timely information

2. Reporting

• Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
• For HNW Business:
• To record all ad-hoc requests for end to end handling
• Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management’s expectations are not met, highlight their root causes, where appropriate
• To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
• Record all ad-hoc requests for end to end handling
• Participate in regular team huddles and provide important updates (where applicable)

3. Other responsibilities

• Perform screening of submitted documents before they are registered via AWD for processing
• Ensure proper filing and archival of all the documents received by the team
• Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
• Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
• Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
• Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
• Review work process improvement to enhance effectiveness and efficiency
• Assist in onboarding of new banks
• Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
• Any tasks delegated from time to time

What motivates you

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for

• Diploma/Degree from a recognized institution/university
• Minimum of 5 years of working experience, with approximately 3 years in the insurance industry
• Highly service-oriented, organized, and adept at multitasking
• Demonstrates strong communication skills (verbal, written, and presentation)
• Flexible and capable of adapting in a fast-paced and evolving environment
• Understanding of financial services and the requirements of sales professionals is advantageous
• Front facing experience is an added advantage

What we offer

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture - We lead with our Values every day and bring them to life together.
• Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
• Continuous innovation - We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion - We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.jobs.manulife.com

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

As Sr. Manager for Licencing, you will lead the development and execution of a commercial growth plan for Licensed Consumer Products business with Hasbro’s appointed local licensing agents in your aligned Hasbro APAC markets, driving accelerated growth and delivery of agreed financial targets as well as local, regional and hub OneVoice projects and brand objectives. In this role you will report directly into the Licensing Director for APAC (Excl Greater China) based in Singapore.

This role will also be expected to deliver on financial targets through development and execution of a comprehensive strategic plan and the development and mentorship of a thriving high performing team.

Responsibilities:

Business Management:

• Oversee development and the building of long term profitable partnerships with Agents, licensees and all Consumer Products partners to ensure Hasbro is positioned in the APAC region (Excl China) as the market licensor of choice.
• Oversee, drive and manage agents in the markets (SEA, JAKO and Australia) to ensure a clear business dev strategy for each market.
• Oversee and as necessary directly negotiate with key licensees whose manufacturing core competencies, brand interpretation capabilities, pricing models and distribution strengths support growth initiatives.
• Oversee management of all categories ensuring that deal negotiation, relationship building, distribution strategies, reviewing/approving product concept drive our growth objectives
• Co-lead development of select One Hasbro initiatives and oversee the execution of merchandise "go-to-market" strategies using market knowledge (e.g., industry, competitive set, Company needs) and JBP’s/account plans to maximize short and long-term growth.
• Conduct with agents and key partners bi-annual top to top meetings a general business update and to ensure that all business opportunities are being discussed, explored and exploited.
• Remain curious and connected seeking out information on existing and prospective licensees to ensure that Hasbro’s portfolio of partners is ‘best in class’.
• Ensure regular communication of plans to both internal and external stakeholders.
• Oversee management of Gap Analysis by brand, category and channels to identify potential leads.

Financial Management:

• Lead annual budget planning and accurate quarterly forecasts updates.
• Lead and deliver financial targets to the agreed budgeted phasing with focus on quarterly targets.
• Manage all costs to plan.
• Lead quarterly financial planning reviews with key agent and team to ensure that predetermined growth targets will be met and ideally exceeded.
• Ensure timely collection of cash

Retail Management:

• Develop and lead strong and productive relationships with key buyers and merchandise/marketing personnel across all relevant channels and retailers.
• Fully understand retail buying calendars, decision-making timeframes and decision influencers to effectively position Hasbro’s properties against the competitive set.
• Identify merchant’s strategies/initiatives and seek opportunities for Hasbro brands.
• Consistently and effectively communicate brand strategies to buyers to gain support for our properties
• Ensure that our existing partners continue to have the resources and retail influence to achieve or maintain placement of our properties.
• Co-lead One Hasbro retail initiatives with agreed retailers and prioritized brands.

Market Trend Analysis:

• Understand and effectively interrupt and communicate to internal and external partners and business contributors key economic and market trends (planogram space, buying patterns, competitive set); performance of existing competitive properties and future property launches.
• Develop intimate knowledge of competitive properties at retail. Develop an understanding of key buyer support; competitive property performance, and marketing/promotional initiatives that may impact Hasbro’s ability to get properties placed and/or generate high-performing POS.
• Stay connected with industry trends and developments through networking, attending trade shows and relevant industry functions.

People Management:

• Provide leadership and management of 1+ team members ensuring their on-going development needs and performance objectives are identified and met.
• Partner in the development of talent plans for each member of the team that include succession planning and talent development.
• Develop and retain an engaged, thriving high performing team.
• Demonstrate inspirational leadership to the team and all other departments within the Hasbro business.
• Demonstrate a true team player mindset and encourage collaborative behaviour the CP team members.

Qualifications And Skills:

• Minimum 10+ years of progressive experience in consumer-packaged goods marketing, sales or retail environment.
• People management experience with the capacity to actively lead, monitor, train and develop to drive a team’s success.
• Action orientated, self-motivated sales professional with demonstrable business acumen.
• Experience and ability in managing multiple stakeholders.
• Evidence of clear leadership qualities, including balanced decision-making ability and sound judgment and calculated decision making.
• Strong analytical and financial skills.
• Clear, persuasive, verbal and written communication skills including active listening ability.
• Superb presentation and storytelling skills.
• Creativity, enthusiasm and passion.
• Able to challenge and bring new ideas and thinking to the business.
• Excellent planning and organizational skills.
• Ability to adjust priorities and operate in a past paced and highly fluid environment.
• Adopt the Asia Pacific regional behaviours and model the way for the team.

- Overseeing and directing construction projects from conception to completion.

- Reviewing the project in-depth to schedule deliverables and estimate costs.

- Overseeing all onsite and offsite constructions to monitor compliance with WSH regulations.

- Collaborate closely with various stakeholders to ensure smooth project execution.

- Attention to detail and strong organizational skills to ensure all construction activities align with the established timeline and budget.

• Managing a portfolio of clients, developing and maintaining client relationships
• Acting as the main point of contact for clients, liaising with them throughout the engagement cycle
• Actively promote team and personal profile to internal networks in order to promote collaboration and increase internal leads
• Identify key client issues that represent opportunities for the Firm to capitalise on and play active role in securing it
• Financial management, including developing and managing project budgets and billing to ensure profitable delivery of client engagements
• Coaching and developing junior team members
• Play key role in people development activities (coaching / mentoring) for less experienced team members

Requirements:

• Degree in Economics, Business or Accountancy or obtained relevant professional qualifications
• Min. 10 years of relevant experience in a public accounting firm
• Extensive experiences in transfer pricing tax environment
• Excellent technical skills and commercial awareness
• Strong interpersonal skills in developing internal and client relationships; Sustains a high level of drive, shows enthusiasm and a positive attitude that translates across the team
• Excellent project management skills
• Experience of working in a Transfer Pricing Team within a large international consulting firm

Responsibilities:

• Develop and implement a comprehensive performance management strategy aligned with the goals and objectives of the Consumer Group Business and market trends.

• Collaborate with Consumer Leadership Team to define long-term goals, priorities, establish a robust system for monitoring and reporting on key performance indicators (KPIs) for the Consumer Group Business.

• Utilize data analytics and conduct thorough analysis of market trends, competitive landscape, and customer behaviour to identify opportunities and threats. Provide regular updates to senior leadership on performance against targets and recommend corrective actions when necessary.

• Lead the development of annual operating plans for the Consumer Group Business, ensuring alignment with corporate goals and objectives.

• Collaborate across various functions within the Consumer Business Group and other key stakeholders to meet overall company objectives and budgeting/forecast exercise

• Work closely with finance and other relevant teams to monitor and report on budget performance, identifying areas for improvement and efficiency gains.

Qualifications

• Bachelor's degree

• Minimum of 5 years of experience in performance management, business analytics, or a related role within the telecommunications or consumer services industry.

• Strategic thinker with the ability to translate data insights into actionable strategies

• Strong analytical and problem-solving skills with proficiency in data analysis tools

• Excellent communication and presentation skills.

• Strong teamwork and collaboration skills.

Desired Skills and Experience:

• Experience with strategic planning frameworks and methodologies.

• Strong quantitative skills and experience with data analysis.

• Experience with financial modelling

This role supports EAG, GB and Carriers Sales by managing complex end-to-end bid process to optimize revenue and margin. Performs as the coverer during Director, Bid and Commercial Operations absence to provide support to team members in their bids

Make an Impact by:

• Lead and manage end-to-end bidding pursuit process. Be the overall-in-charge of RFP document development, preparation and to ensure high quality proposals are submitted on time.
• Direct the pursuit strategy to properly position the firm’s market leadership, capabilities, resources, and overall credentials to win the new business opportunity.
• To perform effective engagement with bid stakeholders, customers, overseas offices and partners for bid submission.
• Work closely with Sales to understand customers’ requirements and business environment in order to formulate bid win strategies and value proposition for proposals.
• Manage and negotiate with partners and vendors’ on commitments and commercial terms.
• Ensure bid proposals adhere to finance and legal guidelines; Manage risk log and mitigation plan.
• Drive commercial strategy and manage customer contract and commercial deliverables
• Work with Pricing and Finance stakeholders to ensure proposed pricing is in line with overall bid strategy, establish pricing structure that meets business/corporate target margins and have gained internal approvals for customer submission.
• Facilitate deal presentation and contract negotiation with customers.
• Assess and address commercial and contractual risks relating to the bid being worked on, manage risk register for strategic and complex bids and work with stakeholders on mitigation strategies.
• Monitor bid trends, maintain reporting on current bid activities, business drivers and future market trends
• Plan and drive bid related digitalisation initiatives
• Gather and analyze feedback from completed bids to identify areas for improvement. Track win/loss outcomes and integrate learnings into future bids to enhance success rates.

Skills for Success:

• Degree in Business Studies, Engineering or Economics
• Minimum 6 years relevant working experiences
• Previous bid management experience in IT-related or telecommunication industry
• Experienced in Project Management Skill, Demonstrating Contract Negotiation Skill and Financial Analysis and Modelling
• Good to be certified in the following:

1. PMP Accreditation
2. APMP Accreditation
3. IACCM Accreditation​​​​​​​

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Company Overview:

Traveloka is a leading technology company that provides a one-stop travel and lifestyle platform for customers in Southeast Asia. Our platform offers a wide range of travel-related services, including flight and hotel bookings, activities, attractions, and more. With a mission to empower travelers with seamless experiences, we're committed to pushing the boundaries of technology and innovation in the travel industry.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

● Manage high-impact projects and initiatives.

● Support the CEO in enhancing organizational efficiency and prioritizing key tasks.

● Assist group leaders in navigating challenges and mitigating risks.

● Serve as a strategic partner to the CEO and an advisor to department heads.

● Participate in critical leadership meetings, providing insights on performance and issues, then communicate key information to departmental leaders. Collaborate with department heads to ensure action items are completed.

● Define and track operational metrics across departments, reporting these to the leadership team.

● Handle day-to-day tasks that require additional capacity, including coordinating projects with department leaders and managing business administration responsibilities.

● Assess the risks, costs, and efforts associated with new initiatives or special projects, then oversee and guide these endeavors to completion.

Requirements

● Minimum of 5-10 years of experience in a similar role, with a background in project management, business administration, or executive support.

● Bachelor’s degree in Business Administration, Management, or any other field. A Master’s degree is a plus.

● Proven ability to manage high-priority projects, with strong organizational skills and attention to detail.

● Strong analytical skills, with the ability to evaluate risks, costs, and benefits of initiatives.

● Ability to think critically and provide strategic insights to the CEO and other senior leaders.

● Strong problem-solving abilities, with experience in navigating uncertainty and mitigating risks in a dynamic environment.

● A collaborative mindset, with the ability to work effectively across different teams

● Ability to adapt to changing priorities and manage multiple tasks simultaneously.

● Comfortable working in a fast-paced environment and handling day-to-day tasks that require quick decision-making

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

a) Recruit, interview, hire and train bar staff

b) Interact with customers to develop loyalty and handle customer concerns

c) Ensure all licenses are current including health, safety and liquor

d) Ensure staff is following all food control and safety regulations

e) Create employee schedules based on expected customer numbers

f) Ensure bars are profitable by analyzing liquor costs versus sales

g) Work with liquor vendors to develop new productions or promotions for the bar

h) Set and maintain standards for safe food handling, cleanliness and safety

i) Negotiate with vendors, order supplies, manage inventories and budgets

Position: Senior Manager, Communications

You will collaborate with the industry leaders, stakeholders to drive innovation and growth in the vibrant digital economy.

• Lead the research, development and deployment of advanced communication technologies, including next-gen Cellular Network, IoT and next-gen networking solutions.
• Establish and maintain strategic partnerships with industry leaders, academic institutions, and other stakeholders to drive innovation and growth
• Work closely with customers to understand their needs and provide tailored solutions that meet their requirements
• Ensure all communication technologies and solutions comply with industry standards and regulatory requirements.

Requirements

• Strong knowledge in Cellular Network, IoT and next-gen networking solutions (including network waveform and management).
• Deep understanding of Telecommunicaiton/ Communication protocols, waveform design and experience with Software Defined Radio platforms.
• Good knowledge of IMDA Regulations, Guidelines and Act.
• Having good contacts in the Telecommunication industries/ IMDA.
• Strong leadership and Relationship building skills.
• 10 years of experience in the Telecommunication/ Communications industry.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Key Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation, resource assignment and program management.
• Performs any other related task as required.

Knowledge and Attributes:

• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team-building skills and ability to work in high-pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Advanced influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Advanced ability to promote project services to both internal stakeholders and external clients.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client's project.
• Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.

Location: AMK

Job Responsibilities:

• Involve in the development and execution of the strategic vision for the Future Communications business, aligned with the company’s overall goals and objectives.
• Lead the research, development and deployment of advanced communication technologies, including next-gen Cellular Network, IoT and next-gen networking solutions (including network waveform and management)
• Conduct market research and analysis to identify emerging trends, opportunities, and competitive threats in the communications industry
• Collaborate and maintain strategic partnerships with industry leaders, academic institutions, and other stakeholders to drive innovation and growth
• Work closely with customers to understand their needs and provide solutions that meet their needs
• Ensure all communication technologies and solutions comply with industry standards and regulations.
• Mentor and manage a high-performing team of product line managers

Requirements

• 10 years of experience in the communications industry
• Strong leadership and team management skills, with a track record of leading successful projects and teams
• Strong understanding of communication protocols, waveform design and experience with Software Defined Radio platforms
• Experience in developing and executing strategic plans

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

We are a well-established asset management boutique firm that focuses in hedge fund business and wealth management solutions. We are currently looking for a Senior Operations Manager to join our fund operations.:

• Assist in managing and reviewing relationships with the firm’s service providers – custodian, brokers, fund administrator, etc.
• Daily trade processing and reconciliation, follow up on settlement issues, primarily in equities-Coverage role
• Corporate actions
• Involve in automation of end-to-end trade lifecycle such as allocation, trade matching, confirmations, settlements and reconciliation
• Cash flow management, prepare payment instructions to fund and firm vendors.
• Fund accounting (equalization), review daily, weekly and monthly NAV reports
• Assist in fund and firm audits
• Assist in reviewing agreements, legal documents, other documents, etc.
• Risk management, compliance & regulatory support
• Assist in External Asset Manager business.

To succeed in this role, you should ideally possess the following:

• Degree in a relevant course (e.g. Finance, Business, Accounting or Economics)
• Preferably 6 to12 years of experience in any area of investment operations,
• Detail oriented and resourceful
• Proficient in Microsoft Excel
• Good level of proficiency in the understanding of equities and related derivative products
• Open attitude to learning
• Ability to work under tight daily deadlines

Other details:

• The remuneration offered will be based on the length and relevance of the candidate's working experience.
• Official working hours- 7am/730am to 4pm/430pm
• Hybrid work mode.
• Suitable candidates pls send your CV to [email protected].

GroupM Nexus is seeking a passionate and driven programmatic expert to join our regional Addressable Media Excellence (AME) team – the driving force behind all Nexus Media Solutions and Programmatic Practice activity in APAC.

In this exciting role, you'll be at the forefront of programmatic innovation, collaborating closely with Client Growth, Solutions Science, and the wider Programmatic Practice team to deliver exceptional results for our clients.

This isn't just another job – it's a chance to:

• Be the APAC AI expert: Empower our markets with expertise on our cutting-edge AI-powered platform (i.e. GroupM Copilot and Create) unlocking new possibilities and driving adoption.
• Elevate programmatic performance across the region: Share your knowledge and best practices to elevate programmatic strategies and campaign performance across diverse APAC markets.
• Drive strategic advancements: Collaborate with internal teams and vendors to pioneer innovative solutions, optimize campaigns, and streamline operational efficiency.
• Become a trusted voice in the industry: Develop insightful documentation and training materials, sharing your programmatic expertise and shaping best practices.
• Thrive in a collaborative environment: Partner with client growth and cross-functional teams to craft compelling narratives, build winning solutions, and ensure client success.
• Turn data into a competitive advantage: Leverage data-driven insights to inform campaign strategies, optimize targeting and creatives, and deliver exceptional results across all channels.

If you're a positive, enthusiastic, and adaptable programmatic professional eager to embrace new challenges and make a real impact, we want to hear from you!

Reporting of the role

This role reports to the Director, Programmatic Trading – AME.

3 best things about the job:

1. It’s a great work environment - You will collaborate with a group of quick witted, diverse and extremely dedicated colleagues who are all passionate about programmatic and making advertising welcome.

2. Opinions and ideas are highly encouraged, and everyone has a voice at Nexus. Ambition is expected and passion is admired. We are always open to new ways of thinking from everyone, especially those that will contribute to the overall success of Nexus.

3. It is never static. You are empowered to create your own balance and be proactive. There is always something new to learn, new challenges to overcome, and new technology to embrace everyday.

Measures of success –

In three months:

· Gain an in depth understanding of the programmatic landscape

· Undergo Nexus Induction trainings on the various Nexus platforms and tools to have a full understanding of how Nexus operates

· Certified on key platforms and technology Nexus programmatic practitioners utilise

· Up to speed with the various DSPs beta offerings and formulating test and learn initiatives with local markets

· Understand GroupM programmatic operational excellence guidelines, including campaign governance, brand-safety best practices and supply path optimization etc.

· Understand Nexus Media Solution commercial model, unique value propositions, and solution offering packages.

· Gain rapport with local markets and agency key account stakeholders.

In six months:

· Independently work on subject matter topics/ initiatives assigned to provide Trading POV and work towards milestones defined

· Build a deep familiarity with our clients’ businesses, strategies, and media-buying goals

· Work closely with regional Client Growth Team on key clients on

· Strategies for performance and efficiency

· Digital process audit guidance (where applicable)

· Provide governance on Brand Safety Adoption in markets and campaigns

· Support local markets and promote AI usage

· Continue to refine gaps/processes/tools to improve campaign performance and efficiency

· Be the subject matter expert on any technical operational questions related to new products launching from local markets

In twelve months:

· Be an integral part of the team and add value in all aspects assigned

· Be confident to hold training sessions where applicable

· Be knowledgeable to run omni channel campaigns

· Be a trusted advisor to both regional and local markets on Trading queries

· Be motivated to always Test and Learn, share and seek different optimization tactics and knowledge share with the wider trading team

Strategic Responsibilities -

AI Expertise:

• Be the APAC Copilot expert: Provide expertise, training, and support for our AI-powered platform, driving adoption and identifying new use cases.
• Champion AI innovation: Lead test-and-learn initiatives of AI offerings in the marketplace, monitor performance, draw insights and make recommendations, and stay abreast of industry trends to unlock new opportunities.

Programmatic Practice & Addressable Media Excellence:

• Elevate programmatic performance: Serve as a regional expert, providing guidance, best practices, and technical troubleshooting to assigned markets.
• Standardize programmatic execution for client success: Co-develop GroupM POVs with global taskforces to design and set GroupM programmatic standards to build a strong foundation for the client’s success.
• Governing key clients’ campaign activation: Determine the best efficient way for Digital Process Audit framework to rollout and be maintained by local markets
• Drive strategic advancements: Collaborate with internal teams and vendors to develop key clients' programmatic maturity frameworks to identity growth opportunity and improve client’s investment return.

Solutions Building

• Develop client-centric solutions: Collaborate with Client Growth and Solutions Science team to build solutions, develop compelling go to market narratives, create operational process & guidelines and ensure client satisfaction.

Cross-Channel Campaign Management & Optimization:

• Deliver exceptional campaign results: Plan, execute, and optimize impactful programmatic campaigns across all channels, exceeding client KPIs and maximizing ROI.
• Turn data into insights: Leverage data-driven insights to inform campaign strategies, optimize targeting and creatives, and continuously improve performance.

What you will need:

· 5-6 years professional experience with digital marketing agency, ad network or other digital media company

· Ability to execute programmatic campaigns with experience including DSPs/SSPs, RTB, ad exchanges, DMPs, audience targeting

· Applied knowledge of 3rd party ad serving, website tracking and associated technologies

· Experience managing digital ad campaigns, - display, video, mobile or paid search from implementation, optimisation to reporting

· Knowledge and passion for digital marketing and Machine Learning: digital display, digital branding, digital direct response, SEM, video & mobile

· Bachelors degree in any of these disciplines are welcome

o Computer Science/ Information Technology

o Statistics, business analytics, or related quantitative program

o Marketing, Mass Communications, Arts

· Result-oriented with strong communication and analytical skills

· Ability to work both independently and under supervision once objectives have been set

· Ability to work within a fast-paced and multi cultural team environment

· Good command in written and spoken English

· Proficiency in Microsoft Excel and PowerPoint

· Must be able to work in a fast-paced environment - harvest vast amounts of information, news, data, and research and distill the most important/relevant information for your agency team and their clients.

What you’ll bring:

· Your curiosity

· Your passion for media

· Self Initiative

· Adaptability

· Attention to details

· An open mind

About GroupM

GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

About Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means that aside from the local clients and media owners, we also have a high proportion of multi-national clients and media owners.

As the largest media investment management company in Singapore with over 41% market share (Recma) and

over 650 employees, GroupM Singapore is the premiere organisation to join and develop a career in.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential

Job Responsibilities:

• Manages and directs staff of accountants and analysts to conduct all routine procedures and duties associated with the plant controller organization.
• Provides advice and counsel to plant operations management to ensure the optimum performance of the plant. Interprets financial data collection to influence management toward decisions consistent with company objectives.
• Set up and monitor systems of internal control consistent with direction provided by the Division controller and Manager of Tax & Treasury.
• Monitors plant credits and collections. Supervises plant cash management including collections and forecasting balances over time.
• Prepares financial projections and company status reports to divisional and corporate management as required. Coordinates discussions with Division management on financial matters.
• Identifies and implements programs that control the corporation’s financial risk, including implementation of programs established by the Division Controller and Tax & Treasury Manager.
• Develops and implements systems to control the manufacturing operation costs and maintain systems to monitor product lines and customer profitability.
• Other duties as assigned.

Job Requirements:

• Degree in Accountancy or equivalent.
• Proficient in MS office applications.
• Competent financial capabilities.
• Hands-on with strong analytical skills.
• Minimum 5 years of experience in Electronics Manufacturing industry or in a related field is preferred.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Sr. Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the clo

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Program Manager

The Program Manager plays a critical part in CloudGo’s professional services, by managing our project management office (PMO) and the governance and oversight of the program of work we have on to ensure successful delivery of projects for both CloudGo and our customers and ensure an upward trajectory of success and growth. As the lead of the PMO this role is responsible for ensuring that we have the necessary processes and ways of work in place to meet the strategies and goals of CloudGo. This role will also lead and manage the project managers ensuring individual growth and development, and as we grow and mature ensure the project management team is structurally set up for success.

You will have a passion for overseeing and delivering successful projects and implementations that give a high level of customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, creating high performing teams, managing risk, and overseeing the delivery of exceptional projects to multiple customers while ensuring individual project budgets are well managed. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Accountable for the oversight and governance of all projects being delivered including overseeing budget and risk management.

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution

· Manages stakeholder expectations, maintaining focus on overall governance deliverables agreeing and applying contractual terms of projects with the project managers

· Understands and engages expertise of others alongside own

· Leading and managing the Project Management team providing mentoring and support to the Project Managers including performance and salary reviews, interviewing and hiring of new staff etc

· Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects

· Managing projects individually or collaboratively with a project manager where required

· Accountable for projects to be delivering successful outcomes, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5

· Monitors and measures customer satisfaction

· Excellent ability to influence key decision makers while also being the voice of the customer

· Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.

· Understand the progress and status of each project through regular communications and provide regular internal reporting and feedback

· Manage any escalations from Project Managers

· Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer

· Competent use of project planning, tools, milestones appropriate for the size and scale of the project

· Demonstrate the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines

· Operates competently in all areas of program and projject management and delivery

· Manages ‘high risk’ projects

· Through governance and working with the project managers, Identifies, quantifies and manages issues impacting on delivery of projects

· Collaborate with sales, resourcing and project development teams

· Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo’s ServiceNow training platform and other training platforms

· Working with our process owners to identify opportunities for improvement

· Shares knowledge and experiences with others

· Keeping abreast of new platform features and capabilities

· Identifying opportunities and influence customers to adopt CloudGo services

Basic requirements

· Excellent ability to engage effectively with all levels of customer and internal teams

· Have excellent communication and writing skills, and a great team attitude.

· Love optimisation and continuous improvement, be a problem solver, curious to understand the why

· Detail oriented

· Be empathetic, collaborative and have technical aptitude

· Applies techniques to achieve influence, impact and achieve specific outcomes

· Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations

· Present ideas convincingly to achieve specific outcomes

· Demonstrates skills in building consensus and resolving conflict

· Produces clear customer and internal reports selecting most appropriate style for audience

· Seeks support from peers where appropriate

· Embracing different cultural perspectives, thought diversity and cultivating workplace equality

· Championing processes and continual improvement of our ways of working

· 10+ years experience and evidence showing skills and ability in program management

· Basic ServiceNow knowledge

· Creative thinking and the ability to think outside the box

· Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

· ServiceNow Administration PPM Fundamentals

· Scrum Master Certification

· Project Management Certification eg Prince2, PMP, CPM

· ITIL Foundations

· Training in Building Relationships, Influencing and Negotiation

· ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Senior Project Manager / Scrum Master in Singapore (cloudgoservices.com)

a) Recruit, interview, hire and train bar staff

b) Interact with customers to develop loyalty and handle customer concerns

c) Ensure all licenses are current including health, safety and liquor

d) Ensure staff is following all food control and safety regulations

e) Create employee schedules based on expected customer numbers

f) Ensure bars are profitable by analyzing liquor costs versus sales

g) Work with liquor vendors to develop new productions or promotions for the bar

h) Set and maintain standards for safe food handling, cleanliness and safety

i) Negotiate with vendors, order supplies, manage inventories and budgets

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Administer central register of Underwriting manuals, guideline, Risk Acceptance Authority, Underwriting breaches, work processes
• Monitor overall pricing adequacy
• Support the monitoring, analysis and review to improve results
• Optimize Underwriting productivity and efficiency through technology and enhanced workflow for referrals
• Represent the company to liaise with relevant authorities eg. MOM
• Administer Group Underwriting Policies and Guidelines, including liaising with MSIG Asia/Head Office, the establishment of procedures, control mechanisms, monitoring and reporting
• Conduct underwriting audit of Business Units, Underwriting and Reinsurance workshop, training sessions
• Support the development and implementation of Environmental Risk Management framework and strategy
• Support management of Service Providers through liaising with relevant Segment Profit Centres and Business Units
• Support compliance with Group and regulatory reporting requirements (PPF, IFRS17)
• Undertake any other duties as may be assigned

• Tertiary qualification and/or insurance professional qualifications

• At least 8 years of Underwriting experience in general insurance operations
• General insurance market and regulatory requirement
• Knowledge in commercial Insurance business and underwriting, pricing, audit, referrals, review of policy wordings and product enhancements
• Business transformation, Digitalisation savviness
• Business Analysis and portfolio management techniques
• Knowledge in insurance products
• Good interpersonal and communication skills, verbal and written

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Responsibilities:

• Generate Services Revenue & Profits for the company through means of account coverage in strategic sector
• Work on solutions-based selling, identification of customer pain points and aligning appropriate solutions to meet the customer's business needs
• Perform bid analysis based on solutions offered with competitor landscape to generate competitive bid for submission
• Customer visitation to explain solutions offered
• Identify key stakeholders within accounts to continue the growth extending reach to different business units within the accounts
• Candidates with lesser years of experience will be considered for the Account Manager position

Requirements:

• Preferably 5 years and above experience in IT
• Experience in tender submission process (bid review, tabulation and submission)
• Analytical and Creative Problem-Solving skills
• Team Player and Confident, Direct with Excellent communication, presentation and negotiation skills
• Strong negotiation, presentation and communication skills

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the Platform (RHEL) and Ansible. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

As a Senior Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

What You Will Bring

• 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or server virtualization
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Red Hat Certified Engineer (RHCE) certification
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The Opportunity

The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers see value from their investment with Adobe.

The Senior CSM is responsible for bringing the best of Adobe’s unique capabilities, best practices and digital transformation experience to our customers’ business objectives. In this role, you be cultivating strong relationships across customer executives and senior level decision makers and developing a deep understanding of their unique business needs, use cases and objectives. You will be responsible for driving adoption & mapping value realized to Adobe solutions- aligning with multiple stakeholders, advising on change management, and risk mitigation with the goal of enabling customers to maximize value from their Adobe investment and achieve their business objectives.

As a Senior Customer Success Manager for Thailand DX Accounts you will drive a robust Customer Success charter across your accounts which includes:

• Accountability for customer’s overall success with Adobe: adoption growth of Adobe platform, long term customer health, and Value Realized with the platform whilst maintaining a long term partnership.
• Driving mutual understanding of Adobe’s unique and groundbreaking “experience business” capabilities and promote how those capabilities create long-term value for the customer across various customer business units & organizations
• Improving solution adoption by providing insights on standard methodologies, solution usage maturity, benchmarking, and identifying and resolving obstacles.
• Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and visibility, inclusive of regular business reviews
• Identifying customer risk and collaborating with the extended Adobe team to develop and complete "get well" plans.
• Encouraging customer advocacy and improving innovation by incorporating standard methodologies and improving processes in the Adobe ecosystem.
• Orchestrating the breadth of Adobe resources to delight the customer in their experience (Delivery/Consulting, Renewals, Adobe Experts, Customer Care, Customer Success Managers, Product Teams, etc.)

The Customer Success Manager should excel in:

Customer Leadership

• Proactively assess the interactions with our top customers (product performance, depth and breadth of usage, support experience) and ensure the feedback is gathered and conveyed internally to enable ongoing improvement of Adobe products and services.
• Develop positive relationships with our key collaborators to ensure alignment with executives and provide valuable insights to support the team in developing and implementing improvement strategies.

Execution for Results

• Partner with sales management team to align on vertical objectives and achieve and exceed retention, growth and satisfaction targets. Ensure team is achieving CSM objectives and crafting high-quality work, including Strategic Business Reviews, Customer Success Plans, and Dashboards.

Expertise & Thought Leadership

• Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today.
• Promote innovative thinking and standard methodologies, both within the company and in the industry, regarding business transformation.

Executive Presence and Influence

• Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required

Scale & Continuous Improvement

• Deliver innovative, repeatable, measurable Customer Success programs.
• Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.

What you need to succeed:

• Bachelors Degree or equivalent required and a Masters Degree is a plus
• 9+ years of experience in customer success, relationship management or management consulting organization with demonstrated, quantifiable experience delivering on significant business value
• Strong executive presence, including ability to effectively partner with and influence client executives and be a credible and effective C-level advisor
• Creative problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems
• Proven organizational, prioritization skills and an ability to work in a highly matrixed environment
• Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes
• Strong familiarity with Adobe products, capabilities, and efficient use cases.
• High degree of intellectual curiosity and ability absorb new concepts quickly
• High level of energy and personal drive
• Willingness to travel up to 25% of the time
• Experience managing large enterprise accounts over a minimum of $500k USD annually within Financial Services, Telco’s, Airlines in SEA market. Also have handled over 5 accounts simultaneously.
• Lead multi product solution adoption strategy & value realization of a Martech platform.
• Fluency in Thai is essential to communicate with Thai-speaking clients/customers/partners