Responsibilities

• Plan, coordinate and prepare implementation strategies to meet key project milestones such as delivery, tests and payment milestones

• Develop Project Management Plans including risk management plan to ensure effective project management and delivery

• Ensure that all projects and products are delivered with the required quality and that appropriate levels of testing and technical governance is carried out in accordance with internal standards and contractual requirements.

• Manage and Forecast project financials to ensure profitability of projects.

• Lead and manage project team members, subcontractors and vendors to deliver project on schedule and cost while meeting project requirements.

• Responsible for vendor management including procurement management, contract management to ensure purchase orders and contract terms and conditions are aligned with our obligations to customers and to mitigate any gaps in a prudent manner

• Initiate, organise and attend project meetings with customers and to ensure project teams are kept fully informed about project progress, tasks, action plan and deadlines

• Anticipate, manage and resolve issues, risks, dependencies and impediments that may impact on successful project delivery

• Ensure that project progress is reported in an accurate and timely manner to all stakeholders and project teams

• Effective stakeholder management to set the right expectations throughout the project

• Keep abreast of relevant technological developments in order to improve and stay effective in the role

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor’s Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent

• More than 7 years of experience in Project Management of large scale projects with good technical knowledge in Microsoft Dynamics CRM/AX, .Net, Java, J2EE, Application Servers, Databases, etc. are preferred.

• Customer-oriented and a team player with the ability to effectively lead and motivate team members towards common objectives

• A self-starter and ability to work under pressure and tight schedule with a positive and proactive attitude to anticipate challenges and resolves issues

• Strong competency and experience in managing and motivating multi-disciplinary teams

• Proficient with Microsoft Project or other project management reporting tools

• Certifications in Project Management such as PMP and CITPM is preferred

• Certification in Agile such as Scrum master or PMI Agile is preferred

• Effective communications and presentation skills, both written and oral

Licence No: 12C6060

Responsibilities:

Factory Management:

• Oversee day-to-day operations of the manufacturing facility, ensuring smooth production processes.
• Manage and maintain equipment, addressing issues promptly to minimize downtime.
• Implement and uphold safety and quality standards in the factory.
• Facilitate effective communication and integration within a culturally diverse workforce.

Project Management:

• Participate in planning and execution of event projects undertaken by the company.
• Collaborate with cross-functional teams to ensure projects are completed on time and within budget.
• Monitor project progress, identifying and mitigating potential risks.
• Lead and motivate a diverse team of workers to achieve operational and project goals.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular performance reviews and provide constructive feedback.

Requirements:

• Relevant education not mandatory.
• Proven experience in factory management, events management or foreign workers management is a bonus.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Effective communication skills, with the ability to convey complex ideas to diverse audiences.

If this role is suitable for you, we encourage you to submit your application. Join our team and contribute to the success of our production and events endeavors.

The Job

This role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs
• Plan and conduct social, recreational, and educational activities to elderly members
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve Standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements
• General Admin duties assigned, ad-hoc assignment
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirements

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.
• Able to work during weekend and Public Holiday.

The focus of this role is to work in conjunction with the ASEAN Senior Productivity Manager to drive Productivity in ASEAN region working closely with the finance team and business stakeholders in various countries in identifying, prioritizing and partnering with country and global team enabling the delivery of Productivity targets.

Responsibilities:

Forecasting and Budgeting
• Assist ASEAN Senior Productivity Manager in the development of the forecast, plan and other global financial requirements.
• Work closely with finance and related business stakeholders in the preparation of the periodic (monthly, quarterly, annual) forecasts and for identifying and analyzing trends.
• Liaise with ASEAN countries to develop their quarterly forecasts and annual plan.
Monthly Reporting
• Work closely with finance and related business stakeholders in the preparation of the month end closing in Anaplan.
• Prepare monthly reporting decks for review with countries.
• Review various cost lines of the P&L benchmarking them among countries and regions to find opportunities of improvement.

Requirements:

• Bachelor’s Degree in Finance and/or Accounting from a recognized university.
• Minimum 5 years of professional experience, including experience in multi-national companies.

Job Responsibilities:

• Perform the full spectrum of HR activities and provide dedicated HR services and support including and not limiting to recruitment, on boarding and off boarding process, policy and procedure, compensation and benefits
• Maintain and upkeep confidential employee personal files
• Handle employees’ medical, workman injury compensation and group hospitalisation insurance and co-ordinate with company’s insurance broker on issues relating to insurance premiums, renewals, and claims
• Ensure timely submission of government and MOM-related surveys
• Ensure all HR administrative matters pertaining to employee employment, confirmation,transfer, cessations and government claims submissions etc are handled timely
• Administer all necessary grant applications
• Maintain Info-Tech Cloud HR System

Job Requirements:

• Degree in Human Resource Management
• Minimum 5 years of relevant working experience in Human Resource field in any industry
• Proficiency in the use of Microsoft Office
• Must be well versed with the Employment Act, industry trends and HR best practices
• Familiar with government legislations eg. MOM, CPF, Tax
• Analytical, pro-active and a team player
• Comprehensive HR experience, including a complete understanding of all hands-on exposure to the full mix of HR functions
• Excellent oral and written communication skills, including strong presentation skills

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Tasks to perform:

· To assist SCD managers to collect, confirm and compile FM asset. This includes scheduled visits to different locations across Singapore to collect, confirm and compile FM asset data and performing due diligence checks on existing data.

· Good IT skills with proficiency in MS Excel is essential.

· Physically fit and able to walk for long periods.

· Able to work under tight timelines.

· Able to work closely with school representatives and managing agents.

· Meticulous and able to work with minimum supervision.

· Possessing own transportation is an advantage.

· Experience in estate management, building maintenance, building related experience in consultancy or Managing Agent firms, preferably with a minimum of 1 year in the respective position/field.

· Diploma or Degree in building related disciplines (e.g., estate management, building maintenance, architectural, quantity surveying, civil/ structural/ mechanical or electrical engineering)

· Those without a building-related diploma or degree, and with relevant experience and expertise may also apply.

• Answering customer questions, providing information, and addressing complaints.
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Long-term planning to create initiatives that further the company’s overall goals
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, GT Export and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.
• Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Oversee operations of a branch
• Manage personnel and operations at showrooms, company events, roadshows on a rotational basis, including training and organising manpower
• Monitor and implement strategies to achieve sales KPI
• Lead and participate in management assigned projects
• Provide supervisory input upwards for management decision making

Skills Required

• Strong leadership skills, with a strong desire to strive for results
• Outgoing personality and willing to go the extra mile

Other Requirements

• Singaporean, possess a valid Class 3/3A driving license
• Prior experience in automotive commercial leasing

Estimated Salary: $4000 to $10,000 (including fixed basic pay and variable pay depending on performance)

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

About The Role:

This role’s main scope is to oversee operational activities at every level of an organization. Their duties include scheduling of manpower resources, maintaining inventory and supply chain network. The operation manager needs to have understanding and knowledge of SCBA and ensure good HSE practice in the workplace. This position reports direct to Sales director.

Responsibilities:

· Inventory management and maintain good supply chain network

· Manpower management

· Basic maintenance and user training for SCBA

· Maintain HSE guideline in the workplace

Manage and support development and enhancements of Silver Generation Division (SGD) related Systems and Applications

• Review systems for continuous process improvements and provide inputs to system vendor based on end users’ feedback.
• Participate in User Acceptance Test (UAT) to ensure new functionalities are sufficient and working properly to meet business requirements.
• Coordinate SGD’s User Access Management (UAM) to ensure smooth onboarding and offboarding to the system.
• Create and disseminate internal communications on system related matters to Satellite Offices.

Manage operations workflow and processes to support HQ and Satellite Offices’ ground operations

• Develop, review and improve work processes to support 17 Satellite Offices in executing daily operations smoothly.
• Develop, disseminate and document operational and schemes instructions/ processes to Satellite Offices.
• Plan, implement and support major SGD projects and pilots with a short timeline.
• Work with other HQ functions to implement data collection, progress tracking and analysis of data for projects.

Manage and support Satellite Offices, AIC Divisions and partners in initiatives to drive social-health integration outcomes at HQ level

• Develop, review and improve work processes to support 17 Satellite Offices, AIC Divisions and partners in new and ongoing initiatives.
• Develop, disseminate and document operational instructions/ processes of the initiatives to Satellite Offices.
• Work with Satellite Offices, AIC Divisions and partners to implement data collection, progress tracking and analysis of data for the initiatives.

Provide administrative and logistics support for Satellite Offices’ daily operations at HQ level

• Plan and coordinate timely administrative and logistical support for Satellite Offices.
• Support finance manager and perform monthly audit checks OPA preparation and payments.
• Support administrative duties assigned at HQ level.

Manage and provide support on AIC schemes-related matters and other related nationwide projects

• Ensure timely communication to Satellite Offices on schemes related matters.
• Ensure that process is applicable to Satellite Offices’ daily operations and work with organisation/AIC division administering the scheme to customise for SGD’s purposes.

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment

Looking for a rewarding career with career progression? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible bus captains(20+ and 40+ seaters) to provide outstanding service in transporting people between various places—including schools, factories, and offices. Outstanding captains will be promoted to lead teams/projects, and even join the operation team.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· May be required to work on Sat/Sun/PH, depending on your allocated trips and your desired income levels

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

Patient Service Associate - Healthcare

Duration: 3 to 12 months

Salary: $1500 - $3000

Monday to Friday Office hours

Location: Novena, Woodlands, Outram Park, Jurong East

• Perform registration, billing and payment collection, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met

• Perform a variety of patient service activities and services to ensure that the patients and members of public are attended to promptly and courteously

• Assist in training of staff on registration, payment collection and billing procedures

• Maintain timely and accurate records of patients’ information

• To assist Pharmacist in the maintenance of pharmacy work area and patient records

• Support medication delivery operations by sorting and accounting for delivery parcels

• Perform any other duties as assigned by the supervisor / Head of department

Requirements:

- Min A Level/Diploma

- Able to start work imemdiately

- Prior healthcare experience is advantageous.

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

• Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
• Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
• Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
• Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
• Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
• Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

• Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
• Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
• Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
• Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

• Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
• Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
• Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
• Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
• Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

• Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
• Review and ensure outlets’ Month-end administration and submission is timely and accurately.
• Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
• Submit and present monthly operations sales, accountability and action plan report.

Kiosk Service Crew (Central / Full Time)

Singaporean / PR only

Location: Kopi & Tarts (Halal Certified) @ Funan
Operational Hours: 7.30AM to 7.30PM daily

Basic Salary: $1600 to $2700 (Including Incentive, Allowances and OT)

Working hours: 5 days work week / 8.5 hours per day

Shift 1: 7AM - 4.30PM (including 1 hour break)

Shift 2: 10:30AM - 8:00PM (including1 hour break)

Job description:

• Takeaway Kiosk (no dine in)
• Opening and closing of store
• Cashiering, simple baking & local coffee making
• Ensure cleanliness of the store
• Ensure compliance with SFA safety & hygiene standard and MUIS Halal requirements.

Key Benefits:

• Progressive Annual Leave
• Birthday Voucher
• Weekend Shift Allowance
• Performance and Stay-On Bonus
• Employee Referral Program
• Medical Reimbursement
• On-Job Training Provided

Pre-Requisites:

• Pleasant personality
• Willing to learn
• Good communication skills
• Able to work in team
• Must be able to work on Weekends / Public Holidays

Job Responsibilities

• Management of Global Key Accounts in the capacity as HQ staff.
• Build long term relationship with existing and new accounts to drive business growth.
• Identify business opportunities and develop strategic plans to drive growth of global accounts.
• Acquire and manage new global accounts.
• Participation in global/regional RFQs, including preparation, coordination and submission.
• Implementation of RFQ awards globally, and pursuing of volumes with local stations.
• Gathering of market intelligence, including market trends, business climate and other competitive factors.
• Perform any other duties as assigned by management

Job Requirement

• Diploma/Degree in any relevant discipline.
• Excellent communications and customer management track records.
• Strong sense of ownership and commitment in assigned tasks.
• Able to work independently in a dynamic environment and demonstrate good teamwork.
• Good planning, analytical and problem solving skills.

We are an established maid agency since 2004. We are looking for result orientated sales peronnel to join us.

To attend to clients' inquiries and shortlist the suitable helper for the employer. Assist the clients and help them in all maids' matters. Counsel the helpers and problem solving.

Remuneration package depends on individual's experience and skills.

CEI certificate is required.

Do contact us if you are interested @ 68366471, [email protected]

Job description

• Plan, coordinate, and oversee facility maintenance, renovation, and upgrade projects from initiation to completion.
• Develop project scopes, objectives, and timelines in collaboration with clients and stakeholders.
• Create detailed project plans, schedules, and budgets, and track progress against milestones and deliverables.
• Lead project teams, including internal staff, subcontractors, and vendors, to ensure effective execution of project tasks and objectives.
• Conduct regular project meetings and communications to provide updates, address issues, and resolve conflicts as needed.
• Manage project risks and issues, and develop contingency plans to mitigate potential impacts on project schedule, cost, or quality.
• Ensure compliance with regulatory requirements, safety standards, and quality assurance protocols throughout the project lifecycle.

Requirements

• Hold a Diploma in Engineering or Building
• Minimum 5 yrs working experience
• Must be familiar with submission process of building plans for local authorities' approval

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Our client is an property management company. They are looking for a Contract Admin Assistant to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Job Duties:

• Schedule key appointments with buyers.
• Share daily schedule with project stakeholders.
• Manage general administrative duties.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

19C9682 (Recruitpedia Pte Ltd)
EA Reg. No. R23119064
TEOH ZINI

Sales Engineer / Manager (Min. 2 years Experience)

Responsibilities:

• Abilities to read & interpret mechanical drawing is a must.

• Good Communication & interpersonal skills.

• Identify develop new business opportunities.

• Respond to customers, enquiries, quotation, follow up, provide technical solution to client on co's products & services.

• Expand existing business opportunities.

• Achieve corporate sale targets.

• Work with operation team in providing total customer service.

Requirement:

• Experience in Precision Manufacturing environments.

• Possess valid Class 3 driving license (Preferably with own vehicle).

• Only Singaporean and SPR are welcome to apply.

• A team player, ethical personality & a strong acumen in technical sales.

• Able to communicate in English / Mandarin.

• Tertiary education in Precision Engineering or mechanical is highly desirable.

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a Regional Vendor Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure of dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Job Description

Job Purpose:

The BDM is the main interface between TechData Customers and Suppliers including the end customer of the Partner. BDM is responsible for business expansion & execution of the suppliers' strategy. The BDM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization, partners and end customers. Will be responsible for handling suppliers independently clearly focusing on delivery top-class value-added services.

Responsibilities:

• Create, Develop & implement supplier/vendor specific initiatives (10%)
• Channel Partner & Vendor engagement (60%)
• Execution - Credit management, Order processing, AR Collections (20%)
• Operational excellence - pipeline management, forecasting & inventory management (10%)​

Knowledge, Skills and Experience:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at a basic level.
• Master's / Postgraduate Degree with Sales Field of Study preferred.
• Bachelor's Degree with Technical / Business field of study required.

​

Working Conditions:

• Distribution center environment may include: exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions
• Occasional non-standard work hours or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Frequent Travel Required (50%)

We are looking for a dedicated and empathetic Online Customer Service Executive to join our team. The Online Customer Service Executive will be responsible for providing excellent customer support through various online platforms, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Support:Respond promptly to customer inquiries via online channels including email, chat, social media, and website.
   Provide accurate and helpful information to customers regarding products, services, orders, and policies.
   
2. Issue Resolution:Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
   Escalate complex issues to the appropriate department or supervisor for resolution.
   
3. Order Management:Assist customers with order placement, tracking, cancellations, and returns.
   Coordinate with logistics and shipping partners to ensure timely delivery of orders.
   
4. Product Knowledge:Maintain up-to-date knowledge of products, promotions, and policies to provide accurate information to customers.
   Educate customers on product features, benefits, and usage.
   
5. Quality Assurance:Ensure all interactions with customers meet or exceed quality standards.
   Follow established procedures and guidelines for customer service operations.
   
6. Feedback Collection:Gather feedback from customers regarding their experience and satisfaction with products and services.
   Provide insights and suggestions for process improvement based on customer feedback.
   
7. Documentation:Maintain detailed records of customer interactions, transactions, and resolutions in the customer service database.
   Generate reports and analyze data to identify trends and areas for improvement.
   
8. Cross-functional Collaboration:Collaborate with other departments such as sales, marketing, and product development to address customer needs and concerns.
   Share customer insights and feedback with relevant teams to drive product and service improvements.
   

Requirements:

1. Experience: Previous experience in customer service or a related field is preferred.
2. Communication Skills: Excellent written and verbal communication skills in English. Proficiency in other languages may be an advantage.
3. Empathy: Ability to empathize with customers and understand their needs and concerns.
4. Problem-Solving: Strong problem-solving skills and the ability to think quickly and creatively to resolve customer issues.
5. Multi-tasking: Capacity to manage multiple customer inquiries simultaneously while maintaining quality and efficiency.
6. Technology Proficiency: Comfortable using online communication tools, customer service software, and CRM systems.
7. Adaptability: Willingness to adapt to changing priorities, procedures, and platforms.
8. Customer Focus: Commitment to providing exceptional customer service and ensuring customer satisfaction.

This is an exciting opportunity for a customer-focused individual to contribute to our company's success by delivering outstanding online customer service. If you have a passion for helping customers and thrive in a fast-paced environment, we encourage you to apply for the position of Online Customer Service Executive.

Job Summary

• Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
• Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.

Job Description

Registration

• Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
• Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.
• Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
• Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
• Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval.
• Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
• Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
• Accurate and meticulous in performing cashiering duty when assigned.
• When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
• Tally and check end of day collection and supporting documents.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.
• Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
• Guides and if needed escorts patients to various stations as and when required.
• Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.