Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Job Description :

• Responsible for the execution of civil and structural design involving the preparation of calculations and review of structural design drawings in accordance to customers' specifications, applicable codes, standards and other generally accepted practices.
• Produce tender specifications and design requirements for calling of tender contracts.
• Undertake detailed design of buildings and civil infrastructures.
• Work with Qualified Person (QP) to develop design scheme for civil and structural works.
• Lead a team in project planning, implementation and close monitoring the progress of projects.
• Project coordination including submission to local authorities and liaison during the construction stage and site inspection with qualified site supervisors (RE/RTO).
• Liaise with clients, consultants and authorities on technical matters.

Requirements :

• Candidates must possess minimum a Bachelor Engineering (Civil) degree recognised by PE Board.
• Engineers with minimum 5 years' relevant local experience in engineering design and project management.
• Conversant with latest design codes and authority requirements (Codes of practice directives, etc.).
• Be a team player with good attitude towards quality of work and timeline.
• Able to work independently to support the Qualified Person.

Job Description :

• Responsible for the execution of civil and structural design involving the preparation of calculations and review of structural design drawings in accordance to customers' specifications, applicable codes, standards and other generally accepted practices.
• Assist in producing tender specifications and design requirements for calling of tender contracts.
• Undertake detailed design of buildings and civil infrastructures.
• Work with Qualified Person (QP) to develop design scheme for civil and structural works.
• Involve in project planning, implementation and close monitoring of projects.
• Project coordination including submission to local authorities and liaison during the construction stage.
• Liaise with clients, consultants and authorities on technical matters.

Requirements :

• Candidates must possess at least degree in Civil Engineering (preferably recognised by PE Board).
• Engineers with minimum 1 years' experience in relevant engineering design work. Conversant with latest design codes and authority requirements (Codes of practice, directives, etc.).
• With good attitude towards work and timeline.

Job Description :

• Responsible for the execution of civil and structural design involving the preparation of calculations and review of structural design drawings in accordance to customers' specifications, applicable codes, standards and other generally accepted practices.
• Assist in producing tender specifications and design requirements for calling of tender contracts.
• Undertake detailed design of buildings and civil infrastructures.
• Work with Qualified Person (QP) and/or Senior Engineer to develop design scheme for civil and structural works, submissions to authorities, project planning, implementation and monitoring progress of project.
• Project coordination and liaison with stake holders on technical matters during construction stage.

Requirements :

• Candidates must possess minimum a Bachelor Engineering (Civil) degree recognised by PE Board.
• Engineers with minimum 3 years' relevant local experience in engineering design work with consultant firm.
• Conversant with latest design codes and authority requirements (Codes of practice directives, etc.).
• With good attitude towards quality of work and timeline.
• Able to work independently to support the Qualified Person and/or Senior Engineer.

Job Description :

Responsibilities

• Ensure that projects to be implemented are completed on time and safely, within approved project costs and of quality consistent with the contract specifications and statutory compliance.
• Co-ordinate with consultant and site staff to ensure that M&E services equipment supplied is of good quality and installed with a high standard of workmanship.
• Coordinate planning, design, and submission to Government authorities for approval, tender documentation, and contract/site administration for departmental projects.
• Manage the project works in accordance with the sectional Quality Management System and ISO Operations Instructions Manual.
• Provide feedback to other relevant Sections on defects, shortcomings and difficulties encountered during the implementation of the projects.
• Any other duties and responsibilities as and when assigned.

Requirements:

• Degree in Electrical / Mechanical / Mechatronics / Building Engineering recognized by PE Board.
• 2 years of relevant work experience.
• Fresh graduates who are keen in environmental sustainability are encouraged to apply.
• Candidates who are Building and Construction Authority (BCA) certified Green Mark Accredited Professional (GMAP) or registered Singapore Certified Energy Manager (SCEM) are advantages.
• Analytical and able to work independently with minimum supervision.
• Possess good verbal and written communication skills.
• Candidate with more years of relevant work experience will be considered for senior position.

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

Customer Support:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with bookings, app usage, and troubleshooting.
• Handle and resolve complaints efficiently.
• Provide information about services, fares, and policies.

Driver Support:

• Help drivers with onboarding, documentation, and app usage.
• Address driver inquiries and resolve issues.
• Ensure drivers adhere to service standards and policies.

Issue Resolution:

• Investigate and resolve service-related issues.
• Coordinate with internal teams for quick problem resolution.

Feedback, Reporting & Assurance:

• Collect and analyze customer feedback.
• Generate reports on service metrics.
• Suggest improvements based on feedback.
• Monitor customer interactions for quality.
• Participate in training and improvement initiatives.

Responsibilities:

• Excellent communication skills (written & verbal).
• Problem-solving superpowers.
• Calm under pressure with a smile (figuratively!).
• Tech-savviness for navigating apps & tools.
• A passion for helping people & a positive attitude.
• Multilingual skills.

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

• Analyse and review product requirements, follow up on implementation processes
• Deeply understand product requirements and technical implementation principles, independently design and write test plans, test case documents
• Perform functional testing, numerical testing, performance testing, automation testing, etc., to ensure product quality.
• Automation Framework Development: Design, develop, and maintain scalable automation testing frameworks tailored for mobile game testing
• Timely report game bugs, follow up on fixes
• Proficiently use Linux engine tools, plan data configuration checks, art resource checks
• Any other ad hoc duties assigned

Requirements:

• At least bachelor’s degree in computer science or related field
• Possess 3 years of mobile testing experience.
• Familiarity with client-side, server-side, automation frameworks, engines, security
• Strong programming skills in languages such as Native iOS & Android applications
• Focus on automation scripting and test automation development.
• Experience with continuous integration/delivery tools
• Proficient in spoken and writing English

Responsibility:

• Analysing, troubleshooting and correcting network problems remotely and on-site
• Document incident report on the system and network performance
• Ensure security compliance, conduct patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window.
• Responsible for applying operating system updates, patches, and configuration changes

Requirement:

• Degree or Diploma in Information Technology/Computer Science
• Minimum 5 years of related working experience
• Experienced in Firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
• Experience in supporting Private/Public Cloud Scripting /Automation
• 24x7 standby on rotation basis

Technical Experience:

• Experience in network/security administration in enterprise DC and Public Environment
• Able to support various firewall /network products such as Cisco, Palo Alto, Meraki, CheckPoint, Sophos, FortiGate etc.
• Experience in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Certifications:

• ITILv3 Foundation
• Cisco Certified Network Professional OR
• Cisco Certified Network Associate

1.⁠ ⁠Project Design and Implementation

- Design and develop logistics systems, processes, and workflows.

- Create detailed project plans, including timelines, budgets, and resource requirements.

- Oversee the implementation of logistics projects, ensuring adherence to project plans and specifications.

2.⁠ ⁠Process Optimization

- Analyze current logistics operations to identify inefficiencies and areas for improvement.

- Develop and implement strategies to optimize transportation, warehousing, and distribution processes.

- Utilize Lean, Six Sigma, or other process improvement methodologies to enhance logistics performance.

3.⁠ ⁠Data Analysis and Reporting

- Collect and analyze data related to logistics operations and performance metrics.

- Generate reports to provide insights and support decision-making.

- Develop and maintain dashboards to monitor key performance indicators (KPIs).

4.⁠ ⁠Technical Support and Troubleshooting

- Provide technical expertise and support to logistics teams.

- Troubleshoot and resolve issues related to logistics systems and processes.

- Collaborate with IT and other departments to ensure the smooth functioning of logistics technologies.

5.⁠ ⁠Stakeholder Collaboration

- Work closely with suppliers, vendors, and internal departments to coordinate logistics activities.

- Communicate project updates and changes to stakeholders effectively.

- Foster strong relationships with all stakeholders to facilitate smooth project execution.

6.⁠ ⁠Compliance and Risk Management

- Ensure logistics operations comply with all relevant regulations, standards, and company policies.

- Identify potential risks and develop mitigation strategies.

- Conduct regular audits and assessments to ensure ongoing compliance and risk management.

7.⁠ ⁠Continuous Improvement

- Stay updated on industry trends and advancements in logistics and supply chain technologies.

- Implement innovative solutions to enhance logistics operations.

- Promote a culture of continuous improvement within the logistics team.

The Client Relationship Manager will be responsible for managing and nurturing relationships with clients to ensure their needs are met and to maximize satisfaction and retention. This role involves understanding and anticipating client needs, communicating effectively with clients, and collaborating with internal teams to deliver exceptional service.

Key responsibilities include:

- Building and maintaining strong relationships with clients to ensure satisfaction and loyalty

- Identifying client needs and proactively offering solutions to meet those needs

- Acting as the main point of contact for clients, addressing any concerns or issues in a timely and effective manner

- Collaborating with internal teams to provide solutions and resolve client issues

- Monitoring client satisfaction levels and taking proactive measures to improve satisfaction and retention

- Keeping up-to-date with industry trends and client feedback to identify opportunities for improvement

- Developing and implementing strategies to enhance client experience and loyalty

The ideal candidate will have excellent communication and interpersonal skills, a strong customer service orientation, and the ability to build trust and rapport with clients. Experience in client relationship management or customer service roles is preferred. A willingness to take initiative, problem-solve, and work collaboratively with team members is essential for success in this role.

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 2 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred
• Only Singaporeans may apply
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 3 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred.
• Only Singaporeans may apply
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Qualifications for Electrical Engineer:

· Degree in Electrical Engineering recognized by PEB

· A master’s degree or PEB license would be an advantage

· 0-5 years working experience in a consultancy firm.

· Knowledgeable in design of electrical services for Building Environment sector

Business Development

Begin to build relationships with clients and consultants from other organizations.

Project Role

Carry out duties in accordance with company procedures and implement prescribed systems of work.

Company Role

Follow the company training scheme fulfilling objectives to assist personal development and provide a basis for future progression within the company.

Contribute to the development of the company systems by reviewing existing procedures and commenting using the feedback system.

Begin to take part in task groups to represent the team that you are working in.

Attend team meetings providing feedback on your/company development where possible.

Applying policies relating to health & safety, quality and training

Engineering Function

Role is an Engineer within a team working under close supervision or independently.

Responsible for development and production of drawings/calculations/specifications/reports.

Understand design philosophy/design fundamentals.

Be familiar with Architect/Service Engineers drawings/specifications etc.

Behavioral

Carry out tasks and duties assigned in a positive and dignified manner.

Set an example to placement students and younger engineers.

Competencies

Business Awareness

Team Working

Building Relationships

Developing Self & Others

Persuading and Influencing

Communicating and Presenting

Delivering Results

Improving Performance

· Excellent working knowledge of managing seafreight and airfreight - import, export goods and associated documentation

· Prepare quotations, handle enquiries and shipping activities

· Respond to and follow up on sales enquiries

· Service maintain and develop existing / new customers through planned individual account support

· Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors

· Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transhipment activities and documentation

· To provide support for sales and marketing activities as required

· Ensure documentation compliance

· Perform cost management

· Any other ad hoc task assigned

Job Requirements

· Minimum 'O' Level

· Preferred some years of working experience in the related field for this position

· Good working attitude with a positive mindset, good communications skills, problem/dispute handling

· Knowledge of sea/air shipment procedures/processes

· Basic knowledge of dangerous goods compliance

· Knowledge of portnet/tradenet will be an advantage

· Knowledge of costing/pricing will be an advantage

· Team player, able to work independently with minimum supervision, self-initiated and task-orientated

· Able to work in a fast-paced environment

· Being Able to start work on short notice will be an advantage

· Singaporean encourage to apply

Responsibilities:

• Conduct geotechnical investigations and site evaluations to assess soil and rock conditions for construction projects.
• Develop and implement geotechnical exploration programs, including field work, laboratory analysis, and reporting.
• Perform settlement calculations.
• Prepare geotechnical reports and recommendations, ensuring compliance with industry standards and Workplace Safety & Health regulations.
• Collaborate with project teams to provide technical guidance on geotechnical issues throughout the construction process.
• Conduct geotechnical inspections and assessments of project sites, offering practical solutions to challenges encountered.
• Review and interpret geotechnical data, and other related documentation.
• Monitor construction activities to ensure adherence to geotechnical specifications and standards.
• Collaborate with clients, contractors, and regulatory agencies to address geotechnical concerns and ensure project success.
• Stay informed about industry advancements and best practices in geotechnical engineering, and share knowledge within the team members.
• Other related tasks as assisigned by Superior.

Requirements:

• Higher Diploma in Civil Engineering (Construction ) or a related field is preferred.
• Professional Engineer (PE) license, or actively working towards obtaining licensure.
• Min of 3 years of relevant experience in geotechnical engineering and construction.
• Understanding of geotechnical exploration techniques and foundation design principles.
• Proficiency in conducting stability analyses, settlement calculations, and geotechnical inspections.
• Demonstrated ability to develop and implement geotechnical exploration programs, including field work analysis.
• Exceptional analytical and problem-solving skills, with the ability to identify and address geotechnical challenges.
• Excellent written and verbal communication skills, with the ability to effectively convey technical information to diverse stakeholders.
• Strong organizational skills and ability to manage multiple projects simultaneously, adhering to deadlines and budgets.
• Ability to work collaboratively in a team environment and actively contribute to the success of projects.
• Previous experience working with construction companies ( R & R) or consulting agencies is highly desirable.

About i-Consult Tech Pte Ltd (I-Consult)

i-Consult Tech Pte Ltd (I-Consult) - a wholly owned subsidiary of the i-Consult Group HK Limited in Hong Kong -- is one of the leading IOT solution provider in Hong Kong, Macau & Singapore (Asia Pacific) region with the focus to help both Government and Enterprise sectors to select, architect and implement advanced & integrated IOT solutions to empower their business & operation.

i-Consult Group HK Limited is also a member of Cyber World Creations HK Ltd., who established since 2000, being a leading System Integrator providing industrial platform solutions and Design Manufacturing Services (DMS).

I-Consult provides leading edge one-stop-shop IOT solutions of modernized infrastructure, IT security, cloud platform, updated IOT devices and a broad portfolio of IT services that serve the needs of the sectors including education, hotel, residential & health care sectors.

We are committed to deliver top quality services by conforming to important ISO/IEC quality standards backed by our established best practices and effective service management systems and processes.

I-Consult offers an excellent value proposition with its expertise of experienced professionals, and offshore facility with state-of-the-art information technology infrastructure and competent associates at an extremely cost-effective price.

Part Time Systems Engineer

Responsibilities

We are seeking for a resourceful, experienced and committed individual to manage the following:

· Manage and track day to day progress of projects being assigned

· Perform project/application assessments and evaluation

· Assist test team in creating test plans and testing efforts

· Efficiently identifies and solves project/application issues

· Maintain application and project documentation

· Ensure sufficient, standard and reliable systems infrastructure

· Provide standby support for critical systems

· Provide daily IT technical support including system testing, system deployment and operational maintenance.

· Coordination, planning and execution of routine Maintenance job for contract customers.

· Assist with pre-sales and projects including coordinate, monitor and implement IT solutions for customers.

· Any other tasks and/or duties assigned by the supervisor or manager

· Ad hoc duties as assigned.

Requirements

· Possess at least a Diploma, Advanced/Higher/Graduate Diploma in EEE, Communications, Computer Science, IT, Mechatronics or equivalent.

· Min 2 years of project coordination experience

· Min 2 years of experience in coordinating and support IT business processes

· Knowledge in Java.Net and/or mobile development skills advantageous

· Basic knowledge MS-SQL Database administration including data backup, recovery, security and integrity.

· Familiar with Linux and Windows server environment.

· Experience/Knowledge on other database engines (ie. MySQL) will be advantageous

· Knowledge on Web or mobile application development and architecture will be advantageous.

· Strong interpersonal and communication skills

· Able to work independently and under pressure to meet system performance service levels

· Self-motivated with excellent customer service skill

· Able to multi task, work independently and prioritize workloads effectively

· Strong Interest in the field of IT, positive attitude and a willingness to learn

· Possess good analytical thinking and troubleshooting skill.

· Knowledge of RFID preferred.

· Good analytical and problem solving skills on technical level.

· Good teamwork and communication and planning skills.

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent photograph to info@i-consulttech.com/[email protected]

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Responsibilities:
· Designing and detailing of Civil & Structural engineering works;
· Co-ordinating with clients’ representatives, Project Managers and Consultants Team from inception to completion of projects;
· Providing periodical site inspection and attending meetings during course of construction of projects; and
· Responsible for timely submission of reports and completion of projects for tender/submission with target dates.

Requirements:
· A recognised Degree in Civil/Structural Engineering by PEB;
· Minimum 1 - 2 years experience in a similar capacity;
· Procient in Civil and Structural Engineering software applications;
· Those with design experience will be an advantage;
· Positive attitude, self motivate and responsible;
. Fresh graduates are encouraged to apply.

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 3 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred.
• Only Singaporeans may apply
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 2 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred
• Only Singaporeans may apply
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree in computer science or related fields

- Experience in automation tools such as Blue Prism and UiPath would be advantageous

- Passionate in boosting efficiency through streamlining and automating work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

- A team player who enjoys working with people

This role will require him/her to support in the following tasks:

O&S Core Activities

• To ensure smooth operation of existing systems under the project and successful implementation of any upgraded software and hardware components.
• To liaise and work with the Authority appointed teams, contractors, service providers, third parties and Authority appointed personnel in the course of delivering the project activities.
• To monitor and ensure system adhere to applicable standards, policies and directives.
• To perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.
• To manage and maintain all development, configuration and documentation in accordance with the Authority’s quality standards.
• To manage Vulnerability Assessment (VA) activities, and work with the Authority appointed Contractor to rectify all issues identified.
• To provide project status reporting on a regular basis.
• To manage remediation for obsolete system components.
• To manage the retirement and disposal of obsolete system components.

Incident Management

• To manage system support issues to resolve all defects that are reported.
• To respond to incidents and problem reports in accordance to Authority stipulated Service Level Agreement (SLA).
• To lead investigation and liaise with required stakeholders on resolution of problem (including those which are cross-systems or due to Authority Furnished Equipment)
• To provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.
• To perform defect trend analysis to address recurring incident.
• Managing the resources in ensuring the expedient and proper closure of incidents and service requests.
• To perform defect trend analysis to address recurring incident.

Change Request Management

• To propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes
  To conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.
• To plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.
• To manage and work with the existing system integrators of IT systems interfacing with OASIS/O2, in integrating all components of the solution to deliver the solution.
• To manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements.
• To provide change management services to ensure the stakeholders and user communities are well informed of the project matters.
• To seek approval and clearance for the execution of the Change Management which includes all materials and information to be used for the execution.

Contract Management

• To manage contract milestones (within the contract scope).
  To liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.
• To plan for O&S-related purchases, seek support and approval from System Manager and Ops Manager respectively.

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Ability to work under pressure and strong problem-solving skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Understanding of refrigeration system & robotic liquid handling equipment will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Job Duties:

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements:

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

About the Role

We are seeking a highly skilled and experienced React software engineer to join our dynamic startup team. This role is pivotal in driving the development and management of our Gator App Family (Pod/Pod+), SOM app, and various cloud-based services. The successful candidate will be responsible for end-to-end development, including coding, testing, deployment, debugging, and documentation. Additionally, you will lead the rewrite of our iOS app in React Native and ensure seamless integration between the app, cloud services, and devices.

Key Responsibilities

App Development and Management

• Ownership: Take full ownership of the Gator App Family (Pod/Pod+), SOM app, managing the entire lifecycle from concept to deployment.
• Development: Write clean, maintainable, and efficient code. Develop new features and enhance existing functionalities.
• Testing: Implement rigorous testing protocols to ensure high-quality code. Conduct unit, integration, and system testing.
• Deployment: Manage the app deployment process, ensuring smooth releases and updates.
• Debugging: Identify and fix bugs promptly. Optimize application performance and troubleshoot issues as they arise.
• Documentation: Maintain comprehensive documentation for all code, APIs, and application processes.

React Native Rewrite

• Migration: Lead the effort to create an iOS app in React Native, ensuring performance and maintainability.
• Best Practices: Implement best practices for mobile development and ensure the app adheres to the latest industry standards.

Integration and Connectivity

• End-to-End Integration: Ensure seamless integration between the app, cloud services, devices, and SOM system.
• API Management: Develop and maintain APIs for communication between the app and backend services.
• Device Communication: Facilitate smooth interaction between the app and various connected devices.

Cloud and Data Management

• Platform Management: Take over and manage the platform from both the cloud and app sides.
• Data Handling: Oversee the management of raw data (CMS), processing, and processed data.
• Server Uptime and Security: Ensure high server uptime and robust security measures to protect data integrity and user privacy.

Qualifications

• Experience: Minimum of 5 years of experience in mobile app development
• Technical Skills: Proficiency in React Native, iOS development, and cloud services. Strong understanding of API integration and data management.
• Problem-Solving: Excellent debugging and problem-solving skills.
• Documentation: Strong ability to document code and processes effectively.
• Security: Experience with implementing and maintaining security protocols for mobile apps and cloud services.
• Communication: Excellent communication skills and the ability to work collaboratively in a fast-paced environment.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications

• Experience with Android and iOS development.
• Familiarity with cloud platforms such as AWS,Azure, or Google Cloud.
• Knowledge of backend development and server management.