Job Responsibilities:

1. Ensure quality management system effectively implemented and continuously improvement. Effectively execute internal audit and management review, and follow up with the corrective action after audit.
2. Monitor effectively to all system procedures; monitor the progress of company KPI target and current performance.
3. Quality training of internal auditor.
4. Ensure to pass the external (2nd and 3rd party) audit.
5. Handle customer complaints and quality related queries.
6. Implement customer requirement, carry out product quality plan for all projects and ensure PQP effectiveness.
7. Implement quality tools in production to support corrective and preventive actions and continuous improvement.
8. Part and line approval follow up (Q-package) in the whole project.

Job Requirements:

• College degree of Science/ Engineering or equivalent knowledge with 2+ years' experience in quality control including 1+ years’ experience in customer quality management, QMS and ISO Certification Audits.
• At least 1-year of quality engineer’s experience in incoming, manufacturing and customer service area.
• Strong leadership and result-driven / goal-oriented.
• Knowledge of quality system management standards, such as ISO 9001, IATF 16949, ISO 13485, ISO 14001 and ISO 45001.
• Be familiar with quality tools.
• Be familiar with the knowledge of IATF 16949 standard and 5 Tools(PPAP/APQP/SPC/MSA/FMEA).
• Knowledge of six sigma is preferred.
• Good IT skill-MS office/Minitab.
• Communication and presentation skill.

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

Interested applicants are invited to apply directly at our NTU Career Portal.

Responsibilities:

1. Prepare/Review spare parts list and equipment data inventory control and ensure critical spare availability
2. Optimise spare parts and manage stock effectively by using CMMS TMQ-W.
3. Ensure no down time due to unavailability of spare parts.
4. Service used equipment’s and components and ensure ready to use all time.
5. Analyse and improve equipment reliability of utilities & facilities to prevent recurrence with production group and contractors.
6. Manage in-house contractors to execute maintenance timely and effectively.
7. Develop and implement routine maintenance and inspection schedule for plant equipment’s and execute Preventive maintenance, Routine inspection and periodical inspection on Rotating and static equipment’s by co-ordinate with contractors at site.
8. Manage annual shutdown maintenance related to facilities and management of actual site work, liaising with contractors and production group.
9. Update long-term maintenance plan for facilities and utility equipment’s.
10. Ensure all maintenance activities comply with AKSS EHS policies.

Requirements:

1. Degree/Diploma in mechanical engineering or the equivalent
2. 3-5 years of experience in Plant & facilities in chemical plant.
3. Basic understanding of maintenance technology manufacturing process plant environment.
4. Demonstrated ability to adjust contractors independently and effectively.
5. Good interpersonal and communication skills

Responsibilities:

• Plan, design and supervise civil engineering works for local projects
• Ensure all engineering works comply with all relevant statutory standards, regulations and Codes of Practice
• Manage project stakeholders, clients, design team, site team and other relevant parties

Requirements

• Degree in Civil/Geotechnical Engineering or its equivalent
• At least 3 years working experiences in civil/geotechnical engineering projects
• Familiar with geotechnical engineering designs in Eurocodes
• Well verse in Plaxis 2D, Plaxis 3D
• Familiar with site investigation, instrumentation works and their interpretation

Job Description:

• Ensure compliance and practice of Company's engineering works comply with all relevant Statutory standards, Regulations and Codes of Practices in conformance with local standards and legislations.
• Manage and communicate with internal/external project teams including relevant Authorities and relevant parties about engineering works and project schedule to comply with all project requirements with agreed procedures.
• Prepare submission reports, specifications and other necessary documents for approval and application to meets both Client and legislations requirements and specifications.
• Identify, analyze and evaluate problems encountered and propose the effective solution approach.
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required
• Mentoring the project team and managing its performance by providing assistance and support whenever necessary.
• Any other duties as assigned assigned by immediate superior or Head of department.

Job Requirement

• Degree in Civil Engineering or equivalent
• At least 5 years of working experience in the related field is required
• Having experiences in LTA Project would be bonus and advantageous
• Good organizational and planning skills
• Effective communication and coordination skills and team work
• Able to work independently and in a team
• Able to start immediately or within a short notice period will have added advantage

Job Responsibilities

• To plan, lead, execute and review work activities and projects (on-site)
• Co-ordinate and provide consultancy for environmental sustainable development projects.
• Preparation of design and technical specifications for tenders.
• Involved in energy audit, Green Mark assessment and LEED Certification
• Collaborate with your peers and ensure all assigned projects and contractual obligation are met within timely completion schedule and ensure delivery of quality service for clients.
• Prepare tender documents for the bidding of environmental sustainable development projects
• Any ad-hoc tasks assigned by superior

Job Requirements

• Bachelor Degree in Mechanical Engineering, Electrical Engineering or Sustainable Building Design
• At least 7-8 years of relevant work experience
• Ability to perform building energy saving calculations and sustainable simulation
• Possess good interpersonal skills
• Hands-on individual who is positive, proactive and driven
• Team player with good communication skills
• Meticulous and able to organise work effectively

Cloud Security Engineer is responsible:

• • Design, implement, and manage security measures for cloud environments.
• • Conduct regular security assessments and audits of cloud infrastructure.
• • Collaborate with cross-functional teams to integrate security best practices into cloud-based applications and services.
• • Monitor and respond to security incidents, ensuring timely resolution.
• • Implement and maintain access controls, encryption, and other security features.
• • Stay up to date with industry trends and emerging threats to proactively address potential vulnerabilities.
• • Develop and document security policies, procedures, and guidelines for cloud environments.

What we are looking for

• • Bachelor’s degree in Computer Science, Information Security, or related field.
• • Relevant certifications such as AWS Certified Security - Specialty or Certified Cloud Security Professional (CCSP) are a plus.
• • Excellent communication skills and the ability to collaborate with diverse teams.
• • Organised, independent and able to work with minimal supervision in a fast-paced working environment and adhere to organisational process and governance.
• • Minimum five (5) years of relevant IT experience in deploying and managing application and services on cloud, including the design, development, implementation and/or management of the solution.
• • Proven experience as a Cloud Security Engineer or similar role, with a focus on AWS cloud services
• • Good knowledge in security
• • Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• • Proficient in security concepts related to infrastructure as code (IaC) and containerisation.
• • Experience with security tools and technologies, such as Security Information and Events Management, Data Loss Prevention, Database Activity Monitoring, Data Security and Protection, Privileged Access Management, File Integrity Monitoring, Web Application Firewall, Intrusion Prevent etc

Requirements:

1. Minimum 4 years experience including Pipe Jacking

2. Civil Engineering Degree recognized by the Professional Engineers Board, Singapore

3. Company Vehicle will be provided

Duties & Responsibilities:

1.Preparation of construction schedule and monitoring of work progress.

2. Coordinate and supervise the civil work progress.

3. Oversee the planning, drawing management and implementation of demolitions.

4. Conduct meeting with sub-contractors to update progress of work.

5. Ensure works are carried out in accordance.

6. Liaising with local authorities, client’s representatives and sub con and consultants.

7. Review project specifications, tender classification and construction drawings.

8. Assist project manager in daily works.

d’Optron is seeking a computer vision engineer for research and development into novel 3D inspection and testing solution with AI capability. Industries include semi-con, electronics (SMT), Optics and Robotics amongst others. Person should have individual problem solving skills with good team work attitude to develop and deliver 3D imaging solution to growing industrial markets. This position requires an engineering degree with two years of industrial experience or a Master by research degree.

Duties (not limited to) include

• Weekly team meetings with local and overseas partners.
• Work with customers on specifications and system design
• Integrate necessary hardware and develop software solutions to meet customers’ specs
• Set-up and perform test and characterization of imaging systems.
• Regular updates to customer on progress
• Work on and attract new imaging and vision-based projects.

Job Requirements

• Degree in Engineering or Physics – higher degree preferred
• Knowledge of imaging hardware and their interfacing and control
• Strong programming skills including C++, MATLAB, Python etc
• Knowledge of Machine (Deep) Learning techniques for inspection also helpful
• Excellent oral and written skills
• Ability to multi-task and work efficiently

About d’Optron

d’Optron specializes in the 3D Smart Computational Imaging Solutions for industrial inspection targeting the semi-con, electronics, micro-systems such as microfluidics, micro and flat optics, advanced manufacturing, robotics and other industries. Our portfolio includes patented real-time 3D measurement systems which can measure objects ranging in size from meters to micrometers with any surface texture. With our Deep Learning capability, we provide integrated and automated in-line inspection and testing solutions and systems. For more details, visit www.doptron.com.

d'Optron provides 3D Smart Inspection R&D to ImageX which is a subsidiary of Jiangsu Xinchao Technology Group.

What a Systems Engineer - Ink Manufacturing does at HP (Tuas, Singapore):

• Collaborate with Process and Equipment Engineer to establish automation design concepts and specifications, communications protocol, response plan and redundancy to achieve the required product specifications.
• Lead the execution phase of automation planning and design development, installation, configuration and testing as pre-requisite for Manufacturing Release.
• Manage automation hardware and software documentation, standards, revisions, and roll outs. Conduct training to Operations staff on the use of the SCADA/HMI systems.
• Lead the automation aspect of the Ink manufacturing to achieve cost, quality, availability, and safety metrics. Ensure ‘same ink’ quality & performance level with partner side.
• Establish automation plan and execute to meet new manufacturing requirements.
• Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.
• Lead automation issues troubleshooting and corrective action implementation.
• Lead automation innovations and optimizations to achieve breakthrough cost, productivity, quality, safety, and efficiency.
• Develop and execute Smart Manufacturing/Industry 4.0 strategies for the manufacturing site.
• Work with IT teams for Project Implementations.
• Works on problems of diverse complexity and scope

Individuals who do well in this role at HP, usually possess:

• Bachelors or master’s degree in Electronics/Electrical Engineering or Computer Science.
• 4-6 years Automation experience in a Manufacturing or similar industry.
• This will be 2 years fixed term contract role directly with HP Inc.
• Experience in having direct responsibilities in manufacturing automation.
• Direct experience in PLC programming and DCS infrastructure.
• Experience in MES systems for Manufacturing Environments.
• Experience in Various Industrial Communications protocols
• Applied knowledge in SCADA/HMI, PID tuning, P&ID, sensor instrumentations, and industrial controls programming.
• Experience in script programming skills such as C++/C#/SQL/.Net is preferred.
• Experience in AWS, MS Azure Platforms and IoT Protocols for Manufacturing Projects.
• Ability to employ engineering tools and software to automate manufacturing processes.
• Demonstrated competency on industry-standard project management methodologies.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Description

• Lead a team of M&E subcontractors and vendors
• Well-versed in M&E compliances with local codes and regulatory requirements
• Experience in M&E testing and commissioning, and handing over to clients
• Supervise work execution and inspections with the Consultants
• Able to chair and/or attend site progress and coordination meetings
• Able to generate work progress reports and schedule
• Able to produce AutoCAD coordination drawings for submission

Requirements

• Recognized Diploma or Degree in Mechanical/Electrical Engineering
• At least 3 years experience in M&E Building Services
• Independent and able to work with minimum supervision
• Good command of English

Industry/ Organization Type: F&B Working

Location: Sentosa

Benefit : AWS + Medical Benefits + Health Insurance Benefits + Meal allowance + Personal Development

Duration: Permanent Service Crew / Bartender

• Working Hours: 6 days week (Able to work on shift system – Late Shift / Day Shift)

• Salary Package: S$2,300 – S$2,800

• Related experience in the F&B industry.

• Love to interact with customers.

• Wine knowledge (WSET Level 1 or 2) will be extremely beneficial but not needed.

• Good communication skills and interpersonal skills

• Willingness to work during peak hours, including nights, weekends, and holidays

• Local candidates with related work experience in F&B are welcome to apply.

• Attend onboard vessels or carry out repairs in ports / anchorages / shipyards and close monitoring on all repairs
• Responsible for planning & controlling project execution for timely delivery.
• Estimation and costing of repair enquiries.
• Understand technical drawings.
• Provide technical and service report, worklist and all documentations.
• Develop good working relationship with customers and all level within the company.

Requirement

- Diploma or Degree in Marine / Mechanical Engineering

- Possess 3 to 5 years' experience in similar capacity from marine industries.

- Proficiency in Microsoft Office

- Only Singaporean and PR can apply

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solars Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for RECs strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, Indias largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

Safety

• Possess safety mindset.
• Adhere to all the HSE principles and WI during the work.

Quality

• Possess quality mindset.
• Work with related departments (such as Production, Equipment, Quality, Technology) to resolves quality issues and implement required decisions made by management.
• Ensure no quality issues during proper change management implementation phase.

Cost

• Initiate / participate in projects relating to cost reduction. These types of projects will relate to man, method, machine, and materials.
• Possess excellent project management skills by establishing schedules, required resources (both within the organization or 3rd party), and cost of projects and risks identification to implement and execute the required projects.
• Ability to create excellent customer supplier relationship. The ability to build good relationship is to have excellent interpersonal and communication skills. The Key Performance indicators are the results and prompt project schedule control.

Continuous Improvement

• Initiate and lead projects relating to improvement activities in cell efficiency, module power, quality or reliability.
• To run and execute projects base on RPDM process flow.
• Engineer will have the chance to research on new processes and materials to be implemented into the production environment.

Process Integration activities

• Perform qualification and data analysis on new process / material improvements for enhancing cell efficiency, module power and module reliability.
• Ensure product reliability while new changes are implemented.
• Improve the current system to improve process stability and control.

Others

• Need to establish good working relationship with cross functional teams and provide necessary support.
• Perform other duties as assigned. Duties will vary according to the degree of difficulties and involvement of the specific targets set in the department.
• Depending on the competencies developed, will be required to be rotated to different departments as required by management.

• Degree in Electrical / Mechanical / Materials / Chemical Engineering.
• Prior working experience in Solar/Semiconductors/Electronics manufacturing industries is advantageous.
• Ability to use software such as Excel / JMP for data mining and analysis will be advantageous.
• Knowledge in electrical characterization and physical characterization / failure analysis tools for systematic troubleshooting and improvement will be preferred.
• Knowledge in Semiconductor/Solar cell and module processes.
• Strong knowledge and experience in process integration & development methods
• Knowledge in PFMEA, DFMEA, DOE, Fish-Bone Analysis.
• Strong technical analysis competency with the use of analytical tools like JMP, Mini-Tab for troubleshooting and data-mining.
• Ability to work in a fast paced environment and work under stress.
• Strong organization and project management skills.
• Ability to communicate effectively with all levels (PS to Management) within the organization.
• Commitment to get issues resolved in a timely manner with updates.
• Dynamic & committed with proactive working attitude.
• Ability to initiate without being asked.
• Challenging spirit to improve current conditions.
• Highly effective personal skills communication and organization.
• Good Team player

Email: [email protected]

We are looking for a Solar Project Engineer who is passionate about deploying solar energy in Singapore. The successful candidate will be in charge of executing solar projects on roof tops all across Singapore and the region.

Job Requirement

• Design, build and install solar energy systems
• Onsite planning and managing of installation teams
• Contact point between the company and client during construction stage
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Hands on implementation on site
• Design the full construction from pre to post-construction and handover of the system to the client
• Complete assigned projects on schedule and within budget
• Identify any potential safety risks within projects and putting in place strategies to mitigate any risks
• Ensure all required Environmental, Health and Safety requirements are met.
• Prepares for engagement reviews and quality assurance procedures.
• Ensure smooth delivery of the project completion/SystemTurn On

Skills and Competencies

• Excellent communicator who is able to work independently
• Diploma/Degree in Electrical Engineering or related fields
• 3-5 Years of experience in project management
• Candidate with experience in solar project execution will be in advantage
• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software
• A team player who is results and customer oriented, independent, creative and passionate about renewables
• Singaporeans/PRs only

** ONLY Singaporeans/ PRs may apply ** No Agents Please**

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Software Engineer, Network Technology - Singaporeans only

Location: International Business Park

Job Description

We are seeking highly talented Software Engineer, Network Technology with experiences in developing

application or middleware on embedded system (automotive ECU system is preferable) for connectivity and

network functions.

Job Responsibilities

• Design and develop protocol stacks for Vehicle Network/Communication functions or systems

(including but not limited to Ethernet, CAN, LIN, FlexRay, Optical related.)

• Develop subsystem prototyping such as DoIP and SOME/IP stack based ecosystem.

• Lead or participate in product software architecture definition and design which meet automotive OEM

requirement.

• Ensure and carry out forward design process and document quality according to V model to fulfil

stringent automotive industrial ISO standard.

• Implement software programming to realize defined architecture & design.

• Behave independently as technology domain representative for internal and external customers.

Preferred Skills and Experience Requirement

• Strong capability in independent thinking, self-motivation and innovative thinking.

• Deep understanding of network layer components such as IPv4, IPv6, routing, forwarding, TCP/IP.

• Deep knowledge in applying C, C++, JAVA or other scripting for different embedded system

development.

• 8 years' experience in the embedded system development, ARM processor, preferably in automotive

industry.

• Knowledge of software development using embedded C, C++, C#

• Knowledge of OS, data structures and algorithms.

• Knowledge of streaming media protocol and AVB.

• Knowledge of Real-time operating systems (RTOS), Linux, Android Auto or QNX will be added

advantage.

• Experience in developing time-critical functions in embedded systems.

• Proficiency with network monitoring protocols and tools.

• Knowledge of security engineering (building secure systems), Operating Systems and network security,

common attack patterns and exploitation techniques.

• Knowledge of system security analysis techniques such as threat modelling, attack trees etc.

• Excellent written and verbal communication skills.

• Experience with Automotive industrial protocols will be added advantage.

Qualification

• Bachelor's degree or above in Information Security, Electronic, Computer Engineering, Computer

Science or related field

Working Hours:

Monday to Friday

9am to 6pm

Salary :

$4500 to $8500 per month

· Degree in Mechanical Engineering

· Minimum 5 years relative Design Experience in Marine Industry

· Able to independently do calculations, develop ship piping system Engine Room Layouts, HVAC, Shafting, etc

· Able to develop Specifications related to Machinery

· Knowledge of different classification Rules Regulations SOLAS,MARPOL,IMO,MEPC etc

· Able to liase with Class, Owner’s Yard & Clients

· Should have adequate knowledge of pipe routings,

· Knowledge of Piping Standards

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Good working knowledge in handling multi type of engine (Main Engine or Auxiliary engine)

· Self-starter, team player, strong management skills and possess good analytical skills.

· Able to lead and guide the team for service excellence.

· Able to travel when required at very short notice.

• Coordinating with the client and attending client meeting whenever required
• Supervise and coordinate with team to produce deliverable per schedule and quality
• Administrative role of 3D modelling process with AVEVA software
• Clash checking in AVEVA
• Review and comment on various engineering documents
• Design & incoporate structural components of project into AVEVA 3D model and produce 3D structural models
• Clash checking in AVEVA
• Multi-discipline design coordination to avoid & correct interferences in AVEVA 3D model
• Prepare construction drawings (2D Structure drawings, bending template, profile nesting,plate nesting and material list) utilizing AVEVA Marine Drafting
• Modelling of Equipment and Outfitting in AVEVA
• Extraction of Outfitting General Arrangement form AVEVA
• Prepare a wide range of engineering related documents such as plot plans, Key plan
• Extraction of Piping layoutand Piping General Arrangement from AVEVA
• Etraction of Isometric drawing with MTO and Line list
• Data consistency and Clash checking in AVEVA
• Prepare support drawings
• Checking the piping and oyther discipline documents as per shipyard payment
• Perform 3D Modelling of Electrical equipment and cable tray/ladder, supports and instruments in AVEVA
• Preparation of 2D deliverables (lighting layout, wiring diagram, equipment layout, interconnection diagram, cable tray/ladder layout, cable tray/ladder fill report and MCT layout)

Job Responsibilities:

This role will be responsible for developing, implementing, and maintaining applications that leverage data analytics to drive business insights. The candidate should have a strong background in both software development and data analytics, with the ability to create robust and scalable solutions.

Job Requirements:

• IT-related Degree/Diploma and other Certifications.
• 3 or more years of experience in Applications development /Data analytics.
  Proficiency in programming languages such as .NET / C#.
• Strong understanding of Database Management Systems such as MS SQL.
• Familiarity in deploying Applications on Azure and IIS Web Servers.
• Familiarity with Data Analytics programming and tools such as Python, Talend, PowerBI, Tableau.
• Proficiency in MS SharePoint, Word Press, Joomla and Low-code tools would be added advantage.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.

Quick Restaurant Service Crew/ Management Trainee. Full/Part Time. 6 workdays. Up to $2,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Orchard / West

Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 to 6 working days / 1 to 2 days off
- Shift schedule between 11am to 930pm

Payment
- up to $2800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week
- Weekly Payment (Every following Friday/ Sunday) – Part Time

Whatsapp Grace 87952790

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!