The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

1.    Collaborate with full-time software engineers to plan, design, develop, test, and maintain enterprise applications tailored towards the energy sector.
2.    Assist in the collection and documentation of user requirements, development of user stories, estimates and work plans
3.    Participate in peer to peer reviews of designs, solutions and code
4.    Present and support solutions to stakeholders across the globe
5.    Analyze and resolve various technical and business problems

As a member of the System Administration team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. 
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
•    Infrastructure Operations and Production Support of container technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.)
•    Docker/Kubernetes deployment, configuration, scaling and management of containerized applications.
•    Openshift Enterprise implementation and Support
•    ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager 
•    Working with tools surrounding the Kubernetes ecosystem such as helm, kubeadm, Sysdig, Prometheus, Grafana, FluentD etc.
•    Working with configuration management tools (Chef, Ansible, terraform etc.)
•    Scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
•    sharing technical and customer knowledge in a helpful and timely fashion
•    Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines
•    Security Remediation process (vulnerability assessment and patch management)
•    Contribute to standardize and document operational procedures
•    Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Duties & Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster SRE mindset as part of software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously delivery new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Responsibilities

• Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• At least 2 years of relevant experience in customer service, preferebly in FMCG industry
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

Job description:

• Prepare the commissioning before going on site
• Schedule and conduct daily tests according to commissioning
• Required installation of mechanical and electrical equipment
• Participation in level 6-5-4-3-2-1 testing on site
• Act as sparring partner towards the customer
• Ensure that time schedules are kept
• Analyse and solve problems that may influence the commissioning
• Participate in building and safety meetings
• Training for the customer of operators, service staff, etc.
• Ensure compliance with quality requirements in internal BGMS
• Act as daily BEUMER Group safety representative on-site and ensure observance of safety regulations
• Daily contact to customer and project management at BEUMER Group as well as to other suppliers on-site
• Preparation of progress reports, log lists, budgets as well as up-date of documentation on-site
• Plan own and local employees work every day.
• Ad-hoc site support

Requirement:

• Diploma/Degree in Electrical / Electronics / Mechatronics Engineering
• More than10 years relevant experience in commissioning of automation industry control systems.
• Experience in airport BHS PLC control system
• Proficient in Siemens-S7 (or TIA) PLC programming
• Committed and good team player with the ability to work independently
• Good communication skills
• Strong analytical abilityAble to travel more than 350 days a year worldwide
• Able to work in a culturally diverse environment

Key Responsibilities:

• Drive for requirements and specifications development and translate them into design guidelines and test protocols.

• Provide mechanical design and design optimization involving 3D modelling/2D drawing, tolerance stack-up analysis, material selection, structure analysis, process and tooling (stamping, die casting).

• Provide thermal design and analysis at a component, subassembly, and system level. To accomplish this, you need to have wide experience and deep understanding on the latest cooling technology and the individual cooling components such as cold plate, pump, heat exchanger, instrumentation and control, and methodologies used in power electronics.

• Perform thermal & flow analysis, and structural analysis (vibration/shock/drop) on different types of components/sub-assembly such as cold plate, heat sinks/heat pipes, thermal interface materials, high powered electronics, printed circuit boards (PCBs), cabinet/enclosure.

• Conduct prototype assembly, testing and troubleshooting, FMEA and Dfx activity.

• Work closely with EE/FW to ensure that all design requirements are specified and achieved.

• Address and resolve product issues through the overall product development phases.

• Propose innovative technology/process to meet requirements of quality and cost of product.

Key Education and Experiences:

• Bachelor’s/Master’s/PhD in Mechanical/Thermal/Energy Engineering or related.

• 3 years and above experience is preferable.

• Strong mechanical/thermal/energy engineering fundamentals and skills, including design principle, metal/plastic/rubber design rules, fluid mechanics, thermodynamic systems, finite element analysis, material and surface treatment, gasket and sealing, and fabrication methods, are required.

• Wide experience in cooling of electronics, thermal and structural simulations.

• Experience and hands-on capability in test and verification of complex thermal/cooling systems.

• Experience in FMEA, tolerance analysis, DFM/DFA.

• Proficient with Solidworks (Standard) and associated finite element tools (Flow and Structure Simulation) or other CAD/CAE tools, preferably CFD simulation tools such as Flotherm.

Competencies, knowledge, skills, attributes:

• In depth knowledge of mechanical/thermal theory and competency in cooling of electronics.

• Understanding of electrical/electronic basic, vibration and shock, standards and regulations.

• Strong analytical and problem-solving abilities.

• Good team player, being creative, can do attitude.

• Good written and verbal communication skills.

• Able to work under pressure and meet deadlines.

SUMMARY OF ROLE

As an Environment, Health, Safety Engineer, you will be the leading the operations for EHS for our Singapore sites for safety matters, EHS trainings and reviewing any procedures. You will also be the advisor for EHS related legislation and requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To maintain and implement environmental, health and safety (EHS) management framework and programs for Singapore sites.
• Educate and train employees on EHS requirements and regulations to promote zero accident culture.
• Advice site management on EHS related legislation and requirements.
• Network with global EHS team for training, new technology applications, and leverage best practices.
• Lead overall Plant Operation Safety matters, EHS training, reviewing Safe Work Procedures and Incident Investigation.
• Responsible for providing technical safety advice to the relevant stakeholders. Mentor stakeholders on EHS Management System.
• Conduct daily walk about (safety inspections) and rectify any safety hazard that is found within the premises promptly.
• Work with other team members of updating the required licenses, approvals and certifications which are necessary for the facilities’ operations and
• Any other ad-hoc duties as assigned.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

• Candidate must possess Diploma or Degree in EHS or any Engineering discipline.
• WSQ Specialist Diploma in Workplace Safety and Health (SDWSH) – Level C
• Candidate must have minimum 2 years of EHS related working experience in Manufacturing and/or Semiconductor industries.
• Candidate will need to be Registered Workplace Safety and Health Officer with Ministry of Manpower
• Candidate must effectively partner and delivers results in a matrix environment; works collaboratively with different (external) engineering and supply chain organizations.
• Candidate will need to have knowledge of local regulation and EHS requirements.

Job Description & Requirements

Job Description

a) To report to the Manager or team leader as shown in the organization chart. He/she is responsible for the assigned or related project tasks and responsibilities.

b) The detailed duties and responsibilities include but not limited to the following:

i) Study and fully understand the ISO requirements, technical drawings, scope, contractual requirements and sub-contract agreements. Work with the consultants to resolve technical issues prior to construction.

ii) Submit to superior for feedback and concurrence on short or medium-term programmes and execute the works according to the detailed programme.

iii) Ensure that the works are carried out according to the approved drawings, quality procedures and EHS requirements. Managing the works with excellent housekeeping is a key focus.

iv) For quality management, the engineer is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

v) Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

vi) Responsible for cost management so that the materials used for both temporary works and permanent works are not damaged or control the wastage within specified tolerance. Rework or abortive work which has serious time and cost impacts shall be avoided.

vii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Civil Engineering/ M&E Engineering

- Mininum 2 - 5 years' experience working in construction industry