Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Job Description

1. Monitor and control projects progress.

2. Attend project safety meeting and site co-ordination meeting.

3. Arrangement of work according to Builder's work program.

4. Monitor daily work progress and feedback.

5. Carry out inspection and testing.

6. Ensure project handover on time.

7. Other ad-hoc duties as assigned.

Job Requirements

1. Diploma in Electrical Engineering.

2. Knowledge of electrical works.

3. Able to work under tight schedule.

4. Team player.

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processess & controls.
• Able to liaise & resolve with customers on quality related issues.
• Data compliation, co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001.

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add an Engineer, Process in Singapore. The position will be based in our Univac Site in Woodlands.

As an Engineer, Process, you will:

Provide engineering support for sustaining production and projects in the Medical and Life Sciences sectors. Responsibilities for sustaining production include quality, productivity, and process improvement. Project work may involve process development, characterization, and production start-up. Ensure all documentation complies with ISO13485 or respective product documentation requirements.

The key responsibilities are as below:

• Lead and provide engineering support and solutions for sustaining production and projects.
• Lead, participate in, and support projects such as line transfer and setup, process development, or automation.
• Provide timely engineering support to ensure the production line runs smoothly and meets operational goals.
• Collaborate closely with production teams and customers to resolve line quality issues.
• Improve and ensure line processes are controlled using SPC, Cpk, FMEA, and other statistical tools.
• Ensure proper maintenance of equipment and achieve uptime/OEE targets.
• Initiate, lead, and implement yield and productivity improvement projects.
• Write IOPQ protocols, perform validations, and manage reporting and documentation.
• Generate and maintain Assembly/Maintenance Work Instructions.
• Implement changes on the line through Engineering Change Notices (ECN).
• Provide training to Technicians and Operators.
• Ensure the production line complies with the ISO 13485 Quality System.

What skills and experiences are we looking for?

• Degree in Mechanical, Mechatronics Engineering, and/or equivalent experience.
• Knowledgeable in SPC, DOE, DFMEA, or plastics bonding process for assembly of medical devices.
• Experience in performing IOPQ protocol and validation or process development.
• Experience working with automated assembly line or supplier on automation project.
• Strong analytical and problem-solving skills, detail-oriented.
• Strong leadership qualities, independent, and a team player.
• Excellent communication and interpersonal skills.
• Enjoy working in cross-disciplinary teams.

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: [email protected]

For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

• Identifying deficiencies in mechanical processes and developing improvements

• Designing and developing prototypes

• Analyzing and testing prototypes and each revision of a device

• Supervising the development of computer-aided design (CAD) project drawings from junior team members

• Developing, initiating and managing all phases of projects

• Preparing documentation of critical analysis and providing suggestions for correcting errors

• Collaborating with Production Managers for proper allocation and tracking of resources

Location: Woodlands

Salary: $4000-$5000

US MNC

Have AWS & Bonus

Job Description

• Offer technical support and expertise advice to customers (both internal and external) on product selection, solutions and other applications knowledge.
• Do regular site visits as part of field learning experiences and also to help troubleshoot issues as necessary.
• Work with sales team to provide customers with product demonstrations and company presentations, technical solution and products offer.
• Work with global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
• Participate actively in knowledge exchange through global forums and case studies.
• Conduct necessary technical training to customers, distribution partners and internal team
• To support the sales team in spec-in activities with the best solution, as well as reviewing project technical/testing specifications
• Work with QC team on product defects/issues/technical aspects
• Other ad hoc duties assigned by the supervisor.

Professional Qualifications

• Bachelor’s degree/Diploma in Mechanical/Manufacturing and Engineering is preferred.
• Competent in Solidworks/Autocad.

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

• Remuneration Package: Up to $3,300 + Fixed Allowances of $1,100 
• Location: Jurong Island (Company Transport Provided at Designated Points) 
• Shift Job: 12 Hours, Rotating AM and PM Shifts 

Are you a fresh graduate with a degree in Chemical Engineering? Ready to jumpstart your career in a dynamic and cutting-edge environment? Join our client, a reputable chemical manufacturing company, where you will work with the latest manufacturing technology and advanced engineering control systems. Lead a team of skilled technicians and ensure smooth and safe plant operations while gaining invaluable experience in process optimization and quality conformance.

Responsibilities:

• Lead and Oversee: Guide a team of Production Technicians to ensure the safe and efficient running of production processes.
• Support Process Engineering: Assist the Process Engineer in conducting activities and projects to optimize operations and achieve cost efficiency.
• Troubleshoot and Resolve Issues: Address plant, equipment, and quality issues promptly and recommend effective countermeasures.
• Maintain Equipment Integrity: Monitor plant equipment to ensure reliability and integrity.
• Optimize Operations: Support shift operations by providing optimal operating conditions for stable plant performance and high product quality.
• Train and Develop: Mentor and develop team members to enhance their skills and performance.

Requirements:

• Educational Background: Degree in Chemical Engineering or equivalent.
• Technical Skills: Knowledge of process control, troubleshooting, plant equipment, and instrumentation.
• Key Attributes: Strong analytical and technical report writing skills, leadership qualities, initiative, drive, commitment, ability to handle pressure, and excellent communication skills.

If you are ready to embark on an exciting career journey and make a significant impact in the chemical industry, we want to hear from you!

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

• Knowledge in CNC machining will be added advantage.
• Good Communication & interpersonal skills.
• Develop new business clients, maintaining existing customer relationships and execute sales strategies.
• Respond to enquiries, follow up, provide technical solution to clients on co's products & services.
• Review customers enquiries & quotation.
• Achieve corporate sale targets.

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

We are looking for a talented Data Engineer (Remote) to join our team and contribute to building our data platform, utilizing cutting-edge technologies such as Dagster, Starburst, and S3 in its architecture. 

This is a 100% remote position, following Singapore hours, therefore candidates must be based in the similar timezone.  

What you will do : 

• Design, develop, and maintain robust ELT pipelines for data ingestion, processing, and storage.
• Our tools of choice are: Dagster for orchestration, Starburst (Trino-based) Galaxy as a query engine, dbt for transformations, and Amazon S3 + Iceberg for an open data lakehouse.
• Implement and manage a data platform using modern data stack.
• Centralize data from multiple diverse sources into the data lakehouse.
• Collaborate with data science and analytics teams to understand data needs and provide optimal solutions.
• Ensure data quality, integrity, and governance.
• Optimize the performance of data management systems and troubleshoot technical issues related to data flows.
• Participate in the automation of data processes and continuous integration/continuous deployment (CI/CD) of data workflows.

We are looking for an AI/ LLM Engineer with a strong developer background and a passion for generative AI. The ideal candidate will be autonomous, innovative, and capable of developing AI-driven solutions to enhance our products. You will work on creating personalized and targeted content, as well as developing tools and applications that support various business needs.

This is a 100% remote position, following Singapore hours, therefore candidates must be based in a similar timezone.

Key Responsibilities

• Develop AI-driven solutions for personalized and targeted content creation and recommendation.
• Utilize internal and external data sources to produce curated content and insights.
• Create tools and applications to support various business functions.
• Collaborate with stakeholders to understand and translate business needs into AI/GenAI solutions.
• Research and utilize best-of-class tools within LLM ecosystem (e.g. Vector databases, LlamaIndex, etc).
• Research and keep up with the latest use cases of LLMs (e.g. RAG, Agents, etc).
• Take ownership of projects from conception to deployment.
• Collaborate with a small team of doers.

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

What we seek to accomplish together:

• Apply technical knowledge and customer insights to create a modernization roadmap. Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Customer Service Advisor

Working Hour:

9:00am - 6:00pm (Thursday - Saturday)

Location:

Boon Lay Shell Station

Entitle Commission but no BONUS.

Job Scope includes:

- Managed vendor and suppliers

- Maintain daily transaction records and cash for outlet

- Issue invoice and collection of payment (credit card / cash)

- Furnish sales report and inventory update at end of day

- Assist Finance Manager to track financial and inventory status of all outlets Activities include;

- Report to HQ regularly as per schedule to furnish reports and attend meetings

- 3 months’ probation and basic employee’s benefits according to MOM

Other Activities: Conduct sales activities professionally using different social media platform or own contacts to create products, services awareness o Address customer queries and follow up with initial contacts

Prospecting for new clients through assigned leads

Work closely with the Sales Team or outlets personnel to develop and execute sales and service strategies to achieve committed targets

Put up weekly reports on sales activities to measure effectiveness of activities

Other administrative duties as assigned by superior

Work Expectation: High situational awareness & emotional stability

Demonstrate passion for excellence (Customer Centric)

Ability to multitask and possess good communication skills

Independent and self-motivated o Good learning attitude and proactive

• Assist Senior BD Director in managing program-related issues and correspondences. Monitor and track progress on program activities.

• Coordinate and work with tool and assembly equipment suppliers to ensure smooth program launches.

• Design workflows and optimize production layouts in collaboration with the production department to improve machine efficiency.

• Source and gather tooling and component quotations from suppliers for initial project startups.

• Work on new quotations and packaging requirements for new parts.

• Support production and quality departments in troubleshooting processing and quality issues related to plastic parts.

• Provide timely customer support and respond to customer inquiries.

• Update all tooling activities, bills of materials, and project review records

• Coordinate all mold trial activities. Prepare periodic tool-life reports for customers.

• Design and collaborate with suppliers on jigs and fixtures required for secondary processes.

Requirements:

• Diploma/Degree in Mechanical Engineering

• Minimum 3 years relevant experience and preference to those with experiences in managing healthcare/medical products

• Good knowledge of project management and production process. Knowledge of plastics molding or toolings will be advantageous

• Good knowledge of project management & production process

• IT Skills (MS Office)

• Good communication, organizational and planning abilities

• Independent, good initiative and able to multi-task in a fast-paced environment

• Office: Joo Koon/Boon Lay | Mon – Fri (8:30am to 5:45pm)

• Monthly salary x 13 + Variable Bonus. Monthly salary will commensurate according to experiences

• Candidates who can start immediately or short notice preferred

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected] and cc [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality.

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Location: Woodlands

Salary: $4000-$5500

US MNC

Have AWS & Bonus

Job Description

• Offer technical support and expertise advice to customers (both internal and external) on product selection, solutions and other applications knowledge.
• Do regular site visits as part of field learning experiences and also to help troubleshoot issues as necessary.
• Work with sales team to provide customers with product demonstrations and company presentations, technical solution and products offer.
• Work with global application team to maintain close coordination and cooperation, access to product related information and seek for technical support when necessary.
• Participate actively in knowledge exchange through global forums and case studies.
• Conduct necessary technical training to customers, distribution partners and internal team
• To support the sales team in spec-in activities with the best solution, as well as reviewing project technical/testing specifications
• Work with QC team on product defects/issues/technical aspects
• Other ad hoc duties assigned by the supervisor.

Professional Qualifications

• Bachelor’s degree/Diploma in Mechanical/Manufacturing and Engineering is preferred.
• Competent in Solidworks/Autocad.

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

JOB SCOPE
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong & advanced execution and analytical abilities. This role works independently and receives minimal guidance.

RESPONSIBILITIES

• Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.

• Respond to and resolve IP network issues within the timeframe of severity level agreements.

• Deploy client solutions and network design implementations.

• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.

• Take initiative to proactively discover potential network impacts!

• Participate in or lead problem resolution and root-cause analysis.

• Participate in tasks related to change, incident, and problem management.

• Document, create and maintain operational runbooks based on best practice and from knowledge & experience gained from day-to-day operations for continuous operational improvement.

• Conduct internal technical briefing & training for level1 and level2 network operations team.

• Deploy and document changes in accordance with problem and change management process.

• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.

• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.

• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.

• Perform weekends shift duties on rotational basis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for a passionate full stack Mobile Application developer who can design, develop, and maintain mobile applications that operate seamlessly on both client side (front-end) and server side (back-end). You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

Responsibilities

• Play an active role in full mobile application development lifecycle including identification of user needs, prototyping, development & testing.
• Maintain and enhance existing mobile applications.
• Provide production support and ongoing maintenance and enhancement of mobile applications.
• Influence software architecture and design to ensure scalability, performance and security.
• Build the front-end of applications through appealing visual design.
• Build features and applications with a mobile responsive design.
• Develop highly interactive, user-friendly mobile applications.
• Prepare test plans and conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure application robustness and quality.
• Write technical documentation such as test cases, user manual.
• Stay up-to-date with new technology trends.

Requirements

• Candidate must possess at least Diploma in Information Technology/Computer Science or relevant qualifications.
• 2-3 years related working experience preferred. Fresh graduates are welcome.
• Proficiency with web service integration with apps (JSON, XML).
• Proficiency with code versioning tools such as GitHub/GitLab.
• Experience with database technologies including MSSQL, MySQL, MongoDB.
• Hands-on experience with communication protocols such as WiFi, Bluetooth, and MQTT for data exchange.
• Hands-on experience in Native Mobile Development for iOS and for Android.
• Hands-on experience in Cross Platform Mobile Framework such as React Native, Ionic will be an advantage.
• Knowledge in Software Design, System Testing & Security best practices.
• Analytical, self-driven and proactive in keeping up with new technologies and programming languages.
• Willingness to learn on the job, and constantly eager to learn new skills on one’s own.

As a Junior Environmental Engineer, you will play a crucial role in ensuring our projects adhere to environmental regulations and standards. You will be responsible for executing comprehensive environmental monitoring and management plans, providing technical advisory, and ensuring compliance with environmental policies. Your key responsibilities will include:

Your responsibilities as a Junior Environmental Engineer

• Execute an environmental monitoring and management plan to reduce and mitigate potential negative impacts on the environment.
• Assist in providing technical advisory on environmental policies and standards, ensuring regulatory compliance, and assessing project-specific environmental requirements and specifications.
• Conduct research and technical audits on the environmental impact of projects, analyse data, perform quality control checks, and conduct on-site inspections for instrumentation and monitoring works.
• Collaborate with scientists, engineers, subcontractors, and consultants to develop environmental solutions, and document and maintain plans, requirements, protocols, permits, and standard operating procedures.
• Develop requests for quotations for environmental monitoring scopes, assess environmentally related proposals from potential subcontractors, and contribute to construction risk assessments from an environmental management perspective.

Your qualities

You can make your mark as a Junior Environmental Engineer

• Bachelor’s degree in Environmental Science, Engineering, Marine, Geography, or a related field, with 0 to 3 years of relevant experience in environmental monitoring/management.
• Preferred knowledge of software such as Excel, Outlook, PowerPoint, CAD, and GIS; familiarity with programming languages like Python or R is advantageous.
• Full proficiency in English, both written and spoken, is required for effective communication with colleagues from diverse backgrounds and nationalities.
• Organized, analytical, proactive, self-motivated, and a good team player with strong problem-solving and interpersonal skills.
• Ability to work in a dynamic environment with various stakeholders, and flexibility to meet project requirements and deliverables, which may occasionally include weekends and public holidays.

We are seeking a talented and experienced Spark Scala Developer with expertise in Elasticsearch to join our team. As a Spark Scala Developer, you will play a crucial role in designing, developing, and optimizing big data solutions using Apache Spark, Scala, and Elasticsearch. You will collaborate with cross-functional teams to build scalable and efficient data processing pipelines and search applications. Knowledge and experience in the Compliance / AML domain will be a plus.

•           Design, develop, and implement Spark Scala applications and data processing pipelines to process large volumes of structured and unstructured data

•           Integrate Elasticsearch with Spark to enable efficient indexing, querying, and retrieval of data

•           Optimize and tune Spark jobs for performance and scalability, ensuring efficient data processing and indexing in Elasticsearch

•           Collaborate with data engineers, data scientists, and other stakeholders to understand requirements and translate them into technical specifications and solutions

•           Implement data transformations, aggregations, and computations using Spark RDDs, DataFrames, and Datasets, and integrate them with Elasticsearch

•           Develop and maintain scalable and fault-tolerant Spark applications, adhering to industry best practices and coding standards

•           Troubleshoot and resolve issues related to data processing, performance, and data quality in the Spark-Elasticsearch integration

•           Monitor and analyze job performance metrics, identify bottlenecks, and propose optimizations in both Spark and Elasticsearch components

•           Stay updated with emerging trends and advancements in the big data technologies space to ensure continuous improvement and innovation

•           Strong experience in developing Spark applications. Experience with Spark Streaming is a plus

•           Proficiency in Scala programming language and familiarity with functional programming concepts

•           In-depth understanding of Apache Spark architecture, RDDs, DataFrames, and Spark SQL

•           Experience integrating and working with Elasticsearch for data indexing and search applications

•           Solid understanding of Elasticsearch data modeling, indexing strategies, and query optimization

•           Experience with distributed computing, parallel processing, and working with large datasets

•           Familiarity with big data technologies such as Hadoop, Hive, and HDFS

•           Proficient in performance tuning and optimization techniques for Spark applications and Elasticsearch queries

•           Strong problem-solving and analytical skills with the ability to debug and resolve complex issues

•           Familiarity with version control systems (e.g., Git) and collaborative development workflows

•           Excellent communication and teamwork skills with the ability to work effectively in cross-functional teams

· Coordinate, maintain and improve customer-oriented quality system

· Manage and track customer KPIs

· Support and participate on PFMEA

· Develop Inspection Plan for new products

· Lead in solving quality issues and technical problems

· Manage customer claims and 8D reports

· Monitor and evaluate performance of quality leaders and inspectors

Requirements:

· Diploma/Degree in Engineering or related field

· At least 2 years hands on quality experience in a mid-size molding company

· Good problem solving and good communication skills

· TS16949 experience will be advantageous

· Hired permanently as an employee in Singapore and willing to work in Mexico with expatriate package

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

About Us:

Hisense is a dynamic and growing company dedicated to providing exceptional services to our business

clients. We pride ourselves on our commitment to professionalism, innovation, and customer satisfaction.

Job Description:

We are seeking a proactive and detail-oriented B2B Customer Service Executive to join our team. The

primary responsibility of this role is to engage with new clients, ensuring their needs are met with

excellence from the first point of contact and throughout their journey with us. Additionally, the successful

candidate will be responsible for providing exceptional after-sales service, addressing inquiries and concerns

promptly and professionally.

Key Responsibilities:

- Interact with new clients to build rapport, instil confidence, and provide outstanding customer service.

- Handle inquiries, resolve issues, and provide after-sales support to ensure client satisfaction.

- Manage administrative tasks efficiently, including data entry, document preparation, and record-keeping.

- Collaborate with internal teams to address client needs and ensure smooth service delivery.

- Adapt to ad hoc tasks and responsibilities as assigned by management.

Requirements:

- Minimum of 2 years' experience in customer service, preferably in a B2B environment.

- Enthusiasm for client interaction and a strong commitment to delivering exceptional service.

- Detail-oriented with excellent organisational skills, capable of working independently and managing

priorities effectively.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in Microsoft Office suite and experience with administrative tasks.

- Excellent written and verbal communication skills in English.

- Immediate availability to start work.

Additional Information:

- This position may require occasional weekend work in the future.

- We offer competitive compensation and opportunities for professional development and growth within

the company.

If you are passionate about customer service and thrive in a collaborative environment, we encourage you

to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant

experience and why you are the ideal candidate for this role. We look forward to welcoming you to our

team!

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Reporting to: Commercial and Process Engineering Leader

An excellent opportunity to be a part of our key business-Projects as a Commercial Engineer in our Inquiry to Order (ITO) team within VWTS. The candidate will act as a bid manager, managing both the technical and commercial aspects of a bid. We are looking for candidates who are passionate about solving customers' problems innovatively through the effective application of techno-commercial solutions. The candidate will lead the preparation of value-generating techno-commercial proposals for an extended scope of multi-process solutions in water and wastewater treatment by collaboratively working with multiple internal stakeholders such as Sales, Process, Engineering, Procurement, Finance, Contracts, Project Management, Legal, and Taxation.

Role Objective
The objective of this assignment is to provide a development opportunity for the candidate to demonstrate capability in:

• Lead and Coordinate all ES Projects related ITO activities

• Successful and productive collaboration with the sales team in development of opportunities and hence drive business growth.

• Establishing a strong internal network to enhance successful collaboration with all internal functions that are involved in a ES project all the way from ITO to OTR (Order to Remittance)

 Essential Responsibilities entails:

• Timely preparation of budgetary and final proposals.

• Work with Process engineers to develop process designs bringing values to customers..

• Generate/Coordinate Process & Instrumentation Diagrams and General Arrangement Drawings

• Apply costing and process design strategies to position the company in the early stages of project development and to increase probability & success.

• Adhering to all internal procedures related to bid preparation, proposal tracking, authorization of Order Packages and sales forecasting.

• Support development and closure of key deals to maximize revenue generation

• Support Sales teams to properly structure a deal and optimize profitability through a thorough understanding of the project life cycle costs and financing requirements where applicable

• Support Sales teams to structure deals to combine equipment, services and specialty chemicals and clearly develop & communicate value propositions for each Projects offering

• Support Sales teams in the continuous development and/or fine tuning of country specific business plans and market research.