Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

A Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open:

CUSTOMER SERVICE SPECIALIST

Reports to Sales Manager

Responsibilities:

A. Marketing

Making/Answering calls to/from potential clients and arrange for visit

B. Customer Service

Customer Support - Inhouse

Sales Support - liaise with customer

- Queries/quotations for Sales, Parts, or Consumables

- Prep sales invoice, packing and shipment

Service Support - liaise with customers

- service scheduling, quotations

- service job status to customers.

Requirements

Able to work with CRM systems & Google Suite

Self-motivated with good communication skills

ITE or Poly with IT background is an asset

Our Offer

Salary + Transport Allowance

Competitive Package

Training will be provided

ASMPT's software engineers are responsible for semiconductor equipment software development, which includes:

• Implementing user interface for machine operations.
• Manufacturing process automation through robotic control
• Integration with machine vision software for alignment and inspection
• Implementation on industrial standard network protocols to communicate with manufacturing execution systems
• Provisions for Industry 4.0

Job requirements

• Min. Degree or higher in Computer Science / Engineering / Mathematics / Physics or relevant disciplines
• Proficient in C/C++ and application programming
• Good knowledge of multi-threading, object-oriented programming, design patterns and UML state charts
• Hands-on experience in developing software in MS Windows, Visual Studio or Linux

Benefits:

1. Earn an additional $80 monthly through a performance incentive (Terms and Conditions Apply).
2. Participate in profit-sharing with our Profit Sharing Incentive.
3. Qualify for a Variable Performance Bonus.
4. Receive 2 complimentary Staff Meals.
5. Maintain a fixed 5-day workweek with reasonable hours.
6. Clock in 44 hours weekly with overtime pay for exceeding the set hours.
7. Enjoy 14 days of Annual Leave.

Job Responsibilities:

1. Oversee day-to-day operations of your assigned outlet.
2. Professionally address and resolve any arising issues.
3. Adhere strictly to F&B hygiene policies and procedures.

Requirements:

1. Ability to work split shifts, weekends, and public holidays (5.5 days / 44 hours per week).
2. Proactive, responsible, positive, and a positive role model.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

We are looking for mature mid-career individuals (aged 40 and above) who are exploring mid-career skills conversion and switch to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and send brochure and proposal for them to consider
2. Provide excellent customer service by addressing customers and prospects inquiries and feedback
3. Designing EDM for each workshop to send information to clients in the region
4. Assist in designing and producing in-house promotional materials.
5. Maintain up-to-date files and records.
6. Handle daily general administration tasks and support service operations.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and Pr

- minimum O level qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected].

All applicants will be notified of the outcome of their application.

Knowledge of best practices and IT operations in an always-up, always-available service.

• Administration and troubleshooting of Unix Servers (Preferably Solaris, Linux)
• Able to install Unix servers from scratch and has good troubleshooting skills on Solaris Systems.
• Perform administrative tasks related to Unix server installations and decommissioning
• Manage high availability clustering environment
• Performance monitoring (OS, CPU, Memory, Network and Disk)
• Detect, diagnose, report, and resolve Unix/Linux Server related hardware and OS problems.
• Ensure all Unix/Linux operating systems are patched to the latest appropriate releases.
• Knowledge in hardening and securing of Unix Systems
• Advanced level of Administration of Solaris/Linux server with cluster and RBAC knowledge
• Understanding of RAID, pros and cons of various RAID levels and decision making on the same in a given situation
• Sun/LINUX/VCS cluster configuration, administration and troubleshooting
• Working experience with various storage, precisely for cluster configurations is good to have
• Working knowledge in SAN environment is good to have
• File system management and troubleshooting
• Experience and knowledge with installing and implementing Sun hardware, Solaris Zones, Ldoms and upgrade/migration related tasks.
• Experience with automation/configuration management using Puppet.
• A working understanding of code and script (PHP, Python, Perl and/or Ruby).
• Preferably with any two of the given certification - Solaris and Linux Certification
• Establish and maintain documentation and standards
• Work as part of a team and provide 24x7 support when required

Role: Solution Architect/Data Engineer (Banking)

Senior Data Engineer – Someone with experience on building up data lakes/warehouses with strong development background on cloud such as Azure or AWS would be ideal.

Responsibilities:

• Write production code and develop applications/interfaces for Trading Analytics.

• Co-design the architecture for Data Platform and Data Analytics, including the development of Data Lake/Warehouse, optimization of data flows, and highly automated data cleansing.

• Test and deploy algorithms, develop applications, and interfaces for various use cases in Markets area.

• Ensure that applications are properly documented, and that the implementation is in line with internal architecture guidelines and principles.

• Provide support regarding Data Analytics platform and software.

• Automate, monitor, and improve performance of quantitative models. • Interact with stakeholders and external vendors to optimize data and software infrastructure.

• Assist Product owner with technical questions, creating reports and implementation roadmaps, technology assessment and decisions.

• Work and collaborate with stakeholders in an Agile-based approach.

Qualifications & Skills:

• Master or PhD in Information Technology, Computer Science, Engineering, or alike.

• 7+ years of work experience as a Developer/Software Architect. Experience in implementing financial software is a plus.

• Advanced knowledge of architectural design of real time Data Analytics solutions including Data Architecture, Databases, Data Lakes, Data flows, and Data transformations.

• Advanced coding skills in programming languages such as Python, Scala, and Java. Previous knowledge of C++, C#, and/or Haskell would be a plus.

• Expert knowledge of Cloud Computing regarding one of Azure, Google Cloud, or AWS.

• Knowledge of Spark, Databricks, and Kafka.

• Previous knowledge of Oracle, MS-SQL, MongoDB is a plus.

• Experience with Jira, Jenkins, Git, Docker, Kubernetes, and Dash (or similar) is a plus.

• Knowledge of object-relational mapping and object-oriented databases.

• Experience with real-time analytics, OneTick and/or KDB+ is a plus.

• Knowledge of VBA, R, Matlab, Tableau, and PowerBI is a plus.

• Knowledge of Big Data, Machine Learning, and Quantitative Finance is a plus.

• Collaborative, team player, open minded, and easy to work with.

• Proficient presentation skills and high attention to detail.

• Able to explain technical results to non-technical audiences.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Permanent ,5.5 days, Eunos

Our client

A Level1 Mechanical , Electrical, Pipe , plumbling (MEP)company for commercial building

Job Scope

· Plan and execute Mechanical / Electrical / Fire / Plumbing & Sanitary (MEPL) project in compliance with safety, quality, and schedule

· Manage, schedule, coordinate the implementation of project with different stakeholder (budget, schedule, plans, team performance, supervision, and inspection)

· Manage project budget

· added advantage:

· Able to propose value engineering methods with the clients based on their requirement

· Provide technical submission of proposal / drawings / MOS / RA etc.

· Attend site meetings and site work to ensure project progress are achieved

· Ensure ISO / OSHA standards are adhered to

Requirements:

· Min Diploma in Engineering or equivalent.

· 2 Year(s) of working experience in MEPL project management of A&A work (Additional and Alteration) in Commercial / Industrial / Plants sectors for Mechanical, electrical, Plumbing and Sanitary system, Fire system

· Must be Well verse in MEP system.

· Proficiency with codes, practices n ISO QA/QC policies.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

• Career Progression
• Attractive Salary Packages with high bonuses!
• Good working environment
• Office Hours

Job Description

• Ensure clinic’s operational and procedural area readiness
• Assist with registration, discharge, appointment bookings, cashiering and any other enquiries
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Other duties assigned

Job Requirements

• Minimum GCE "N/O" Level
• Proficient in computer skills
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to:

[email protected]

We regret that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,300-$2,600

Timing

1. Shift time - 8am-8pm

2. 44 hours per week (5.5 days of work)

3. Rotating shift Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance

team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Education

1. O Level

2. Pass O Level English

• Well Established Company
• Salary $2000 - $2800 + Incentives + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tai Seng
• Working hours: Normal Working Hours
• Training provided for those without/lesser experience

Job Responsibilities:

• To respond to service calls and service/repair banking equipment (banknotes/currency machines) & office equipment (shredders) based on SLAs
• To provide & ensure routine maintenance servicing (monthly/quarterly) of banking & office equipment
• Compliance with regulatory guidelines & requirements
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in Mechanical / Electrical Engineering or relevant qualification
• Possess Class 3 or Class 2B with own bike
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• Implement and execute preventive and breakdown maintenance work for electrical and instrumentation related tasks with focus on safety
• Perform electrical and Instrumentation troubleshooting
• Able to work and trouble shoot with AC low voltage single phase and 3 phase systems
• Identify and maintain an optimum level of electrical spares and drives to reduce plant downtime, take drive parameters back up and need to maintain
• Ensure systematic documentation of Maintenance Procedures and Risk Assessments, SLD, E&I related and maintenance records for troubleshooting purpose
• Experience in 3 phase generator control interfacing to grid power
• Liaise with PE and organize preventive maintenance for MV and high voltage (22Kva)
• Understand and develop electrical panel schematics if needed
• Guide technician on troubleshooting part if needed for ACMV, CCTV, Access control system, PA system, power and lighting
• Update and control of Electrical specification, procedure and drawings
• Material Management including consumables, parts and spare units
• Responding to breakdowns, diagnosing faults, record and report
• Review and approve of service, repair and overhaul equipment, record and report
• Managing routine 5S at the maintenance workshop, store and work area at site
• Communicate with clients, consultants, project personnel and relevant authorities
• Other ad-hoc duties as assigned

Requirements:

• Degree in Electrical Engineering or Instrumentation / Maintenance Engineering
• At least 3 years of experience in electrical engineering in chemical, petrochemical, pharmaceutical and power plant operations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $5,000-$7,500

Job Description

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

You will be part of a cross-functional, self-organizing Infra squad that are responsible for the patch management, development, testing, support, and maintenance of the Infrastructure-as-Code (IaC) using Terraform for components running in the various VPCs.

In your capacity as the Infra Engineer/Specialist in the squad, you will be responsible for the design and development of AWS Cloud solution.

1. Terraform Scripts Python, Ruby, Golang, OS deployment script Ansible/Chef/Puppet

2. Terraform by Hashicorp https://www.terraform.io)

3. NGINX Ingress Controller (https://kubernetes.github.io/ingress-nginx/)

4. Kubernetes-external-secrets (https://github.com/external-secrets/kubernetesexternal-secrets)

5. kube2iam (https://github.com/jtblin/kube2iam)

6. Agile Development Methodology Certifications (Must have)

7. AWS Solution Architect Associate/Professional

Certifications (Good to have)

HashiCorp Certified: Terraform Certified Kubernetes Administrator

• Well Established Company
• Basic $3000 - $3500 + Shift Allowance + OT + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas (Transport Provided)
• 12 Hours Shift
• Experience in Water Treatment Plant

Job Responsibilities:

• Study and review the equipment and Design treatment processes in wastewater treatment plants. Be responsible for the water quality compliance for individual WWTP plant
• Assist in maintaining proper maintenance and safety integrity of plant. Ensuring all equipment is in working condition with minimum downtime and regular servicing is carried out
• Ensure all designated equipment calibrations and inspections are up to date
• Work closely with PSM team and lab department on waste flow and waste treatment method
• Assist in promoting WSH activities to operator(s)
• Assist in optimization of operation treatment, manpower allocation as well as continuous improvement on WWTP operation
• Ensure the treated wastewater compliance with sewer discharge limit
• Adhere to all safety requirements within the plant, such as safe work practices, SOP

Requirements:

• Bachelor Degree in Chemistry Engineering
• Min 2 years of experience related to water treatment plant

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

As a Business Development Manager for an airport transport and limousine company, your scope of work would include the following responsibilities:

1. Market Research: Conduct market research to identify potential clients, competitors, and market trends in the airport transport and limousine industry. Analyze data and make recommendations for business growth opportunities.

2. Business Planning: Develop and implement strategic business plans to expand the company's market presence and increase revenue. Set achievable goals and objectives for the business development team.

3. Lead Generation: Identify and establish new business relationships with airlines, hotels, travel agencies, corporate clients, event planners, and other potential partners. Generate leads through networking, cold calling, and attending industry events.

4. Sales and Negotiation: Present the company's services to potential clients and negotiate contracts and pricing agreements. Develop and maintain strong relationships with key clients to ensure repeat business and customer satisfaction.

5. Marketing and Promotion: Collaborate with the marketing team to create effective promotional campaigns and marketing materials. Utilize various marketing channels, including digital marketing, social media, and advertising, to increase brand visibility and attract new customers.

6. Client Relationship Management: Provide exceptional customer service and ensure client satisfaction throughout the entire customer journey. Address any customer concerns or issues promptly and effectively.

7. Competitive Analysis: Monitor and analyze the activities of competitors within the airport transport and limousine industry. Stay updated on industry trends, pricing strategies, and new services to maintain a competitive edge.

8. Training and Development: Continuously enhance your knowledge of the industry and keep up-to-date with new industry regulations and requirements. Train and mentor junior team members, provide guidance, and support their professional growth.

9. Reporting and Analytics: Prepare regular reports on sales performance, market trends, and business development activities. Analyze data to identify areas for improvement and make data-driven decisions.

10. Collaboration: Collaborate with cross-functional teams such as operations, finance, and customer service to ensure smooth operations and seamless delivery of services.

It is important to note that as a fresh graduate, you will have the opportunity to learn and gain practical experience in the airport transport and limousine industry. This role requires a willingness to learn and adapt to the dynamic nature of the business. The standard workweek for this position is typically five days.

• Well Established Company
• Basic $2500 - $3000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Pioneer (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Liaise and coordinate with Parts & Service Sales Representative and customer on all the CVA activities
• Plan and schedule service jobs to meet department KPI’s, and customer timeline
• Raise and submit parts requisition to parts administrator to order, and to receive PM service parts for technician to execute the service job
• Raise purchase order to sub-contractor / vendor, goods receive and to compile require documents to finance department for payment
• Monitor customer machines working hours before due for PM service, open work order, monitor CVA work progress, and close job
• Provide administrative support to service department
• Ensure all work procedures and work processes comply with ISO9001/14001 Quality Management System
• Others ad-hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ Level / Nitec / Diploma or equivalent qualification with 1-2 years experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Working hours: 8:30am – 6pm (Monday – Friday)

• Company located at Jurong East

• Well Established Telecommunications Equipment Company

• AWS + Variable Bonus + Excellent Benefits

Job Scope

• Work with Regional Sales Manager to provide engineering support to customers
• Provide technical assistance to customers
• Conduct product presentation, demonstrations and training
• Work with channel partners to understand customer requirements and provide technical sales support
• Assist in tender preparation, project order fulfilment and project management
• Other ad-hoc duties

Requirement

• NITEC / Diploma in Electronics / IT Engineering or equivalent
• 1 – 3 years of relevant working experiences in technical support role
• Knowledge of RF/Telecommunication/GSM skills is an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our company has designed some products.

We need a competent engineer to assist us to create a prototype of these products.

He or she must be creative & resourceful enough to be able to create a Minimum Viable Product for testing & evaluation.

We do not need newbies who must be told what to do as they do not have any experience in prototyping.

This is a flexible project based work from home not a full-time job.

· Working Location: Jurong East

· Hourly Rate: $11.50 per hour

· Able to commit immediately till end February 2024 (Subject to monthly extension)

· Mon - Fri Office Hours (No work is required on weekends and PH)

Responsibilities:

• Render assistance to customers on their enquiries on schemes and services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

WELL KNOWN F & B ESTABLISHMENTS (RESTAURANTS) HIRING MUTIPLE VACANCIES:

SERVICE CREW

REQUIREMENTS:

- CUSTOMER SERVICE ORIENTED

- GOOD COMMUNICATION SKILLS

- WILLING TO WORK IN A F & B ENVIRONMENT

- WILLING TO ACCEPT F & B ROTATING SHIFTS

- KEEN INTEREST IN LEARNING ABOUT F & B

IF SUCCESSFUL, CANDIDATES WILL BE REWARDED WITH A GOOD CAREER PROSPECTS IN THE F & B INDUSTRY.

INTERESTED CANDIDATES, PLEASE APPLY HERE WITH RESUME

EILEEN PANG

EA REG: R1988493

BUSINESS LICENSE: 22C1222

EXCEDER CONSULTING PTE. LTD. (202227670D)

Primary Roles:

• Perform Daily routine inspection on critical facilities (Generator, Air Con, etc)
• Attend day to day work orders maintenance of the properties and maintain proper maintenance checklist
• Respond to work order within the stimulated timing
• Supervision of Contractors during servicing
• Handle minor rectifications that can be rectified internally
• Troubleshoot power switches and light sets
• Perform multiple repair and maintenance tasks
• Assist in emergency drills and provide logistic support for any events held in the building
• Need to perform shift works (including Weekends and Public Holidays)
• Any other ad-hoc FM related duties

Qualification:

• Min ITE Certificate / Diploma in Mechanical Engineering, Electrical Engineering, and Facilities Management.

Experience:

• Experience in IFM related field is preferred.
• Fresh Graduates are Welcome to apply.

Skills & Knowledge:

• Possess good technical knowledge
• Hands-on experience in Mechanical (ACMV) and Electrical maintenance, troubleshooting, and repair work
• Process Class 3 license

Behaviour/ Traits:

• Willingness to commit to flexible working hours, including weekends, shift work, and extended hours when necessary.
• Able to learn and adapt to the working environment Displaying honesty
• Physically fit and able to take physical requirements on the daily operational activities
• Communicating effectively
• Learning from mistakes
• Team player
• Pro-active, able to work independently
• Only Singaporean

• Working Location: Tanjong Pagar (Maxwell Road)
• Hourly Rate: $11.50 per hour
• Able to commit immediately till end February 2024 (Subject to extension)
• Mon - Fri Office Hours (Not required to work on weekends and PH)

Responsibilities:

• Render assistance to customers on their enquiries on schemes and services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

JOIN US, Team ToppingsKids!

The Role : Customer Service Representative

We are looking for someone who will be the first contact point of our customers. Customer’s satisfaction is our utmost priority and assisting their inquiries with in-dept knowledge about our products, clear understanding about their inquiries/needs, empathy, and friendly attitude within a timeline is a key for this position.

Company website: https://toppingskids.com/

Instagram: @toppingskids

Key Responsibilities

• Handle customer’s inquiries/ complaints via Email, Call, Direct Message (IG/FB), MarketPlace Chat (Shopee), or What’s app.
• Provide appropriate information about the product/service with in-depth knowledge of the products/service and up-to-date information about the event/ promotion/ deals/ marketing plans, etc.
• For customer’s complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution with understanding of the customer’s concerns and needs.
• Provide standardized quality service with a friendly and helping attitude.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Creating customer’s orders manually whenever needed and helping the payment process.
• Keep track of exchange cases with a customer and relevant team till it’s completely resolved and the customer is happy.
• Take responsibility in Shopee Chat Performance – Sending a simple reply might be required out of working hours

Requirements:

• An excellent command of English and intermediate level of Chinese
• A high attention to details
• A friendly and professional demeanor
• Critical thinking and problem-solving skills
• Great communication skills & interpersonal skills
• Ability to work quickly under pressure & Multi-task
• Flexible to be able to adapt to fast changing needs
• Able to handle stress to deal with a broad range of challenges
• Strong sense of commitment & urgency to meet tight deadlines
• Must be Singaporean, Singapore PR, or Korean

• MNC Company
• Basic $4000 – $5500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working days: Monday to Friday
• Working hours : 8.30am to 6.15pm

Job Responsibilities:

• To be responsible managing and implementing multiple projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements
• Work closely with Business Development/ Sales Team for tender/quotation
• Providing overall leadership for the project while maintaining a focus on achieving targets efficiently
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with clients and/or Management
• Manage day-to-day client relationship, translate customer contract into a comprehensive project plan and manage end to end delivery that includes performing project office tasks, co-ordination of internal resources, status reporting, billing, etc
• Actively manage project conflicts, dependencies changes to scope, cost or schedule, risks and issues, and ensure plans are in place to mitigate them with urgency, and communicate these to relevant stakeholders in a timely manner
• Development and presentation of project plans, respond to Clients
• Liaison with the Shipyard, Classification society, Vendors & Clients
• Weekly progress reporting to Client & Management
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget
• Define project resources, performance reviews and post implementation evaluations
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Delegate tasks effectively by providing clear and specific instructions and goals
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Diploma/Degree in Marine / Mechanical / Electrical Engineering or related discipline
• Minimum 3-5 years’ experience in ship design / shipbuilding industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492