As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Position Summary: As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods.

Key Responsibilities:

1. Operational Management:

· Ensure the smooth day-to-day operations of the restaurant.

· Oversee staff scheduling, including weekend and public holiday shifts.

· Monitor and maintain high standards of food quality, service, and cleanliness.

· Manage inventory levels and order supplies as needed.

2. Customer Service:

· Provide excellent customer service and ensure a positive dining experience for all guests.

· Address customer feedback and concerns promptly and professionally.

· Train and supervise staff to deliver outstanding service.

3. Staff Management:

· Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff.

· Conduct regular performance evaluations and provide coaching and feedback.

· Create and maintain a positive and motivated work environment.

4. Financial Management:

· Monitor and manage restaurant expenses, including labor and food costs.

· Prepare and manage budgets, financial reports, and forecasts.

· Implement strategies to increase revenue and profitability.

5. Menu and Quality Control:

· Collaborate with the chef to develop and update the restaurant's menu.

· Ensure consistency in food quality, presentation, and portion sizes.

· Conduct regular quality checks and address any issues promptly.

6. Health and Safety:

· Ensure compliance with all health and safety regulations and food safety standards.

· Conduct regular inspections to maintain a safe and clean dining environment.

· Train staff on safety protocols.

7. Marketing and Promotion:

· Develop and execute marketing strategies to attract and retain customers.

· Plan and organize special events, promotions, and marketing initiatives.

· Engage with the local community to build the restaurant's reputation.

8. Administrative Tasks:

· Handle administrative duties, including payroll processing, record-keeping, and reporting.

· Manage reservations, customer inquiries, and booking arrangements.

· Maintain accurate records of sales and expenses.

Qualifications:

· Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.

· Strong leadership and interpersonal skills.

· Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.

· Familiarity with restaurant management software and financial tools.

· A passion for delivering exceptional customer service.

· Flexibility to work on weekends and public holidays as needed to support restaurant operations.

EA License ID :18C9520

EA Registration ID :R1765753

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

• Lead, manage and motivate a team of Technicians to achieve daily customer satisfaction
• Overall resource planning and allocation for Operation departments.
• Plan, organize and control for daily Operations and execute work effectively.
• Responsible for continuous improvement programmes to improve on quality and delivery.
• Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.
• Monitor and appraise the individual worker’s performance.
• Provide pricing and quotations for services
• Handle customer feedbacks and enquiries.
• Responsible for corrective and preventive action.
• Perform any other duties as required and directed by the company.
• Plan and arrange preventive and forced maintenance on plant machinery.
• Enforce worker discipline in accordance to company guidelines and policy.

Key Responsibilities:

• Develop dashboards to facilitate efficient data analysis for product performance, customer profiles, business insights and product effectiveness.
• Conduct quantitative analysis and data mining to support management decisions and provide data-driven recommendations.
• Organize and prepare regular reports relating to business performance and service usage.
• Work closely with the Data Engineer to develop models and bring up new predictive ideas.
• Hands-on with data ingestion, ETL process and automation across systems and platforms.

Key Requirements:

• Bachelor's Degree or related disciplines in Computer Science, Big Data, Data Analytics and Statistics.
• 1-3 years of experience in high data volume, unstructured data environments.
• Proficiency in SQL is a must, Good at Python is nice to have.
• Experience with data visualization tools such as Tableau, PowerBI etc. Must be strong in Excel.
• Strong logical thinking and problem-solving skills, ability to work independently and as a team member.
• Proficient in understanding business lingos.
• Good communication skills with the ability to share complex findings with both technical and non-technical audiences.
• Experience in transaction/E-payment industries is a plus.

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

Job Purpose

The Bartender is responsible for serving all beverages with friendly, individualized attention towards each customer and following brand recipes accurately

Principal Accountabilities

1. Prepare or serve hot or cold beverages quickly and efficiently, meeting our standards
2. Deliver excellent customer service, at all times
3. Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
4. Maintains the highest quality, consistent beverage standards
5. Follows as the restaurant’s beverages recipes and procedures
6. Ensures that beverages/foods are presented in a manner to generate the utmost eye appeal
7. Order, receive, or stock supplies or retail products
8. Set up or restock product displays
9. Follows standards for merchandising, stock rotation and sorting of all products, maintaining professional presentation at all times
10. Follows health, safety, and sanitation guidelines for all products
11. Handles all working material and equipment correctly and keeps it well cleaned
12. Handles guest problems and complaints
13. Attend all regular departmental briefings and contribute to an open communication within the assigned team
14. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Interacts closely with customers and promotes an image of professionalism and gallantry at all time

Knowledge, Skills, and Experience

1. At least high school diploma
2. Minimum 1-2 years of experience in similar position in a high-volume, fine dining concept
3. Fluent in English
4. Excellent communications skills
5. Outstanding customer service skills
6. Positive and high energy level
7. Highly cooperative team spirit
8. Ability to work in a high stress, faced-paced environment

Physical Requirements of the job

The job of the Bartender may require:

1. Long hours, covering different shifts and working during public holidays
2. Walk and stand for entire shift

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

1. Job Purpose

The Restaurant Captain is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return.

2. Principal Accountabilities

2.1 Knows and uses the service guidelines by the brand guideline.

2.2 Prompt, and courteous greeting of customers

2.3 Deliver food to customers on the table in an accurate and timely manner

2.4 Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations

2.5 Follow sequence of service standards as per brand guidelines

2.6 Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers

2.7 Ensure food quality and consistency is delivered at all times

2.8 Manage the set up and close down of tables within section

2.9 Ensure tables are turned around and ready with minimal delay

2.10 Maintain cleanliness and hygiene standards

2.11 Ensure the cleanliness and refilling of condiment sets and napkin containers

2.12 Keeps all workstations and equipment as clean as possible at all times

2.13 Attend all regular departmental briefings and contribute to an open communication within the assigned team

2.14 Performs other duties pertinent to this job as assigned.

3.Communication & Working Relationships

3.1 Interacts with customers and shows willingness to serve them with a pleasant attitude

3.2 Communicate professionally with the supervisor in charge

4.Knowledge, Skills, and Experience

4.1 Minimum 1-2 years of experience in similar positions in a high-volume, high-end restaurant preferred

4.2 Good in English

4.3 Good communications and interpersonal skills

4.4 Customer oriented with a positive attitude and smiling face

4.5 Cooperative and self-giving team player

4.6 Ability and willingness to perform under stress

4.7 Positive and high energy level

5.Physical Requirements of the job

The job of the Waiter may require:

5.1 Physical handling of products such as handling trays

5.2 Covering different shifts and working during public holidays

5.3 Stressful conditions

5.4 Standing for long hours

WSP Consultancy Pte Ltd

This is a role requires a driven and detailed individual, with expertise in finance, accounting, reporting and experience with managing statutory requirements as such year-end audit, GST submission and year-end tax filing. This is a hands-on role as you will be required to take on detailed budget submissions, preparing financial reports etc.

The role has a high visibility to Management and opportunity to drive process improvements and manage outsourcing to shared services centre in Guangzhou.

Responsibilities:

1. Actively lead the accounting function, ensuring timely period end close, preparation and submission of reports, review of balance sheet schedules and reconciliations. Ensure all month end journals are recorded, and management reports prepared and submitted on time.

2. Review all intercompany reconciliations, oversee the management and resolution of discrepancies.

3. Oversee the Accounts Payable function, cashflow projections and payment runs.

4. Plan and manage the year end audits to ensure timely completion and filing of accounts. Assist with the preparation of statutory financial statements and ensure statutory deadlines are met.

5. Participate in the half yearly forecast exercise, co-ordinate data uploading from Project Finance, aggregate Company level submissions, compile and prepare the respective reports required for the review and submission.

6. Manage queries from Group companies and Asia HQ and resolve issues.

7. Review project backlog tabulation and phasing regularly. Highlight areas for follow-up and work with Project Finance on team on updates.

8. Participate actively and work closely with business leaders to support business improvements and Project Finance team on project related matters.

9. Support the team on their career and professional development.

Requirements:

• Degree in Accountancy/ACCA with at least 5 years in a related role. Good knowledge of GST, withholding tax and corporate tax.
• Experience with handling budget and reporting for multiple cost centres and divisions within a single company. Prior working experience in a service-related organization or construction industry will be advantageous.
• Team player with a hands-on, can-do attitude. Self-motivated, meticulous, keen attention to details and comfortable with handling detailed and voluminous financial reports and committed to deadlines.
• Applied knowledge of Oracle, EPM and Hyperion Financial Management and advanced EXCEL skills.
• Good verbal and written communication, comfortable communicating with multiple senior leaders.
• Adaptable and able to work under pressure, good personal efficiency, can-do attitude.

Responsibilities

• Manage consolidation and preparation of monthly and quarterly management reports, budgets and forecasts, which includes the analysis of results variances
• Prepare consolidated account and statutory audit reports, with full compliance to the Group and Singapore regulatory financial reporting requirements and accounting standards
• Prepare annual budgets and forecasts submission to Group consolidation
• Manage the budgeting and financial planning process for the group, including detailed review and analysis on the submission
• Perform analysis on various consolidated financial drivers for management reporting purposes
• Manage statutory filings including financial statements and tax
• You are expected to deliver within tight deadlines. Other duties include involvement in year-end audit, preparation of reports and ad-hoc projects.
• Any other duties as assigned

Requirements

• Degree or professional qualification in Accountancy or CPA
• At least 6 years of relevant experience in consolidation and financial reporting
• Good understanding of Singapore financial reporting standards SFRS(I)
• Excellent team worker with strong communication, people-management and organisation skills
• Able to work independently and effectively under pressure
• Proficient in Microsoft Excel, Word and Powerpoint
• Experience with IBM Cognos Controller, TM1 and SAP will be viewed favourably
• Liaison with Chinese stakeholders, proficiency in Mandarin is required

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 24S2282

​EA Personnel: R21102223

• Evaluating and reviewing existing architectural designs, coordinating with the client and internal team to ensure the project is completed in accordance with contract specifications.
• Manage architectural work scheduling, material requisitions, cost control, project supervision, analyse variances, and implement corrective actions.
• Create and enforce policies, standards, or procedures for engineering and technical tasks.
• Hold technical meetings and maintain close communication with consultants.

Requirements:

• Degree in Building Architecture or equivalent
• At least 5 years of MRT/LTA project experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

Location: Central

Position: Assistant Key Account Manager (Account Management) - CK (19153)

Job Description

• Manage and develop strong, long-term relationships with assigned key accounts
• Serve as the primary liaison between the client and the company, deeply understanding the client's business, objectives, challenges, and decision-making process
• Collaborate with internal teams to deliver tailored, value-added solutions that address the client's unique needs
• Identify and capitalize on opportunities to upsell, cross-sell, and expand the scope of business with key accounts
• Develop and execute strategic account plans to drive revenue growth, retention, and client satisfaction
• Maintain detailed records of all client interactions, communications, and agreements in the CRM system
• Provide regular updates and reporting on key account performance, risks, and growth opportunities
• Proactively identify and escalate any issues or concerns that may impact the client relationship
• Participate in the development of company-wide key account management strategies and best practices
• Collaborate with the sales team to support the acquisition of new key accounts
• Represent the company and build brand awareness at key client events and meeting

Job Requirement

• Degree holder or equivalent
• Min. 3 years of demonstrated experience in a key account management or strategic sales role
• Proven track record of building and maintaining strong, long-term client relationships
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving, critical thinking, and negotiation abilities
• Proficient in CRM software and data analysis tools (e.g., Salesforce)
• Ability to work collaboratively with cross-functional teams
• Regional exposure is a plus

Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Assistant Key Account Manager (Account Management) - CK (19153)]".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Assist WAREHOUSE Manage inclusive of technical stock, provisions and warehouse admin teams.

Supervise and guide warehouse staff to ensure they fulfil their roles and responsibilities properly and in a timely manner.

Take ownership of warehouse-related projects such as AGV and VLM, and ensure they are carried out and completed as per Company requirements.

Come up with initiatives to help warehouse improve operational effectiveness and cost-effectiveness, such as reducing overtime costs and packing material costs.

Ensure safety precautions are observed and carried out at all times.

Maintain warehouse area cleanliness and tidiness at all times.

Any other related jobs and assignments as and when assigned to you.

Role: Cloud Operations Engineer

As a Cloud Operations Specialist, he/she play a crucial role in ensuring the smooth and efficient operation of our organization's cloud-based infrastructure and services. You will collaborate with cross-functional teams to design, implement, monitor, and maintain our cloud environments, ensuring high availability, scalability, security, and cost-effectiveness. Your expertise in cloud technologies will contribute to the optimization of our cloud operations and the delivery of reliable services to our customers.

Roles And Responsibilities:

Infrastructure Management:

• Deploy, configure, and manage cloud resources using infrastructure-as-code (IaC) tools such as Terraform or CloudFormation

• Monitor and maintain cloud infrastructure to ensure optimal performance, availability, and security.

• Implement automation and orchestration to streamline deployment and scaling processes.

Cloud Services Administration:

• Manage and administer various cloud services, including compute instances, storage solutions, databases, networking components, and serverless offerings hosted on AWS and Azure.

• Optimize resource utilizations to ensure efficient cloud service delivery and cost management.

Monitoring and Incident Response:

• Set up monitoring and alerting mechanisms to promptly identify and address performance issues and security vulnerabilities.

• Collaborate with the incident response team to troubleshoot and resolve operational incidents, ensuring minimal service disruption.

Security and Compliance:

• Implement security best practices to protect cloud environments from potential threats and vulnerabilities.

• Assist in conducting security audits and assessments to maintain compliance with industry regulations and standards.

Collaboration and Documentation:

• Collaborate with cross-functional teams, including DevOps, development, and security, to understand requirements and align cloud infrastructure accordingly.

• Maintain comprehensive documentation related to cloud infrastructure, processes, and procedures.

Continuous Improvement:

• Stay up to date with industry trends and advancements in cloud technologies.

• Identify opportunities for automation, optimization, and process improvement to enhance cloud operations.

Requirements / Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

• Atleast 5 years of working experience in cloud operations, managing cloud-based infrastructure, and deploying cloud services.

• Proficiency in cloud platforms such as Amazon Web Services (AWS) and/or Microsoft Azure.

• Strong understanding of infrastructure-as-code principles and tools.

• Familiarity with scripting and automation using languages like Python, PowerShell, Bash, etc.

• Experience with monitoring and log aggregation tools for proactive issue detection.

• Knowledge of security best practices and experience implementing security controls in cloud environments.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong communication and collaboration skills to work effectively with diverse teams.

• Certification in AWS Cloud Practitioner, AWS Architect is a plus.

Scripting (good to have)

• Python and associated libraries (pandas, pyspark)

• R

• Frameworks – React/FLASK

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

1. To oversee all day-to-day HR operational and administrative matters (recruitment, talent management, compensation & benefits and performance management.)
2. Partner with the Senior Team, to meet organizational goals in recruitment, staffing and onboarding of teaching and support staff to support strategic school development.
3. Oversee all staff health insurance and work injury compensation matters
4. Oversee leave and attendance management for all staff.
5. Ensure compliance with labour laws and regulations.
6. Facilitate the annual performance review for all staff.
7. Manage all procedures relating to EP/S-Pass/Work Permit and LOC applications
8. Develop and review structured onboarding program for new hires.
9. Develop and execute work improvement measures to deliver employed focused experience.
10. Develop training roadmap and L&D activities for support staff, leveraging on government grants.
11. Manage government training grant administrations and ensure timely training grant disbursement.
12. Oversee HR audits and licensing requirements including data submission and reporting
13. Submission of periodic and annual staffing reports, salary benchmarking statistics, etc for the Senior Team’s review and analysis.
14. Annual review of Support Staff Employee Handbook and HR policies/procedures with recommendations to senior team
15. Leverage on social media and other interactive recruitment techniques to build positive employer branding.
16. Identify and manage employee wellness programs, leveraging ongovernment grants/subsidies.
17. Identify, develop and implement efficient and functional HRIS system to manage employee data, automate processes and streamline reporting.
18. Provide guidance and counselling to line managers and employees on employee relations issues and performance related issues.
19. In conjunction with the school’s Operating Company, ensure that the School meets its compliance obligations in all areas of activity including, but not limited to Recruitment of foreign personnel, Registration of Teachers, Administration of Government Training Grants and Subsidies

Safeguarding

1. Abide by the school safeguarding policy and keep abreast of any changes

We are representing our client, a local church organisation to look for an experienced HR practitioner to complement the existing team.

As the Manager (HR), you will play a pivotal role in shaping the people strategy and culture in alignment with the church’s vision, mission and values. You are responsible to lead and oversee all HR functions, including workforce management, staff engagement and development and serve alongside senior and executive management teams on organisational growth and development matters in the church context.

Responsibilities:

• Lead and manage full spectrum of HR functions throughout the staff life cycle, including recruitment, compensation and benefits, learning and development, talent management, HR information system, with efficaciousness, integrity and consistency.
• Provide best practice HR advice and strategic HR planning in consultation with relevant stakeholders.
• Develop HR strategies, policies and initiatives that align with church outcomes.
• Manage compensation and benefits projects in consultation with Board HR Committee and senior management team.
• Manage staff development processes to build organisational capacity for the short-term and long-term needs of the church.
• Drive HR projects relating to staff engagement and well-being and building talent pipeline.
• Oversee HR team to ensure smooth running of all HR processes including payroll administration and contracts management.

Requirements:

• Bachelor’s Degree in Human Resources or equivalent.
• Minimum 8 years of relevant experience with at least 5 years in managerial capacity.
• In-depth knowledge of local employment law in accordance with TAFEP guidelines, IRAS and CPF Act is required.
• Ability to think strategically and execute operationally.
• Strong persuasion and influence skills to manage stakeholders across all levels of staff and board members.
• Excellent communication, leadership, and interpersonal skills.
• Digitally-saavy and experience with HR systems is required.

Responsibilities:

• Assist Operations Manager on project planning, schedule and executing the delivery of projects within time, budget and client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as consultants and sub-contractors or suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Develop detailed planning to monitor and tract progress;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance matters;
• Any other duties that may be assigned.

Requirements:

• Min Diploma in Engineering or Construction related field with Building Construction Safety Supervisor or equivalent trained
• Minimum 2 years of working experience in project management under Construction sector
• Ability to multi-task, an eye for details and perform under tight timeline
• Excellent written and verbal communication skills
• Excellent team player

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

Responsibilities:

The Application Development Manager is responsible for leading a team of analyst and developers, managing the system development, implementation and support of Cards related applications on the mainframe platform with overall accountability.

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a team of Analyst and developers to implement solution that meet business requirements and are in alignment with organization's business objectives.

· Manage the application setup and deployment components.

· Manage development issues and escalations.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Hands on manager to guide team on functional and technical issues. Have the capability to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications.

· Write program specifications and documentation / flowcharts

· Perform unit and system integration testing

· Support user acceptance testing

· Ensure project documentation is done up in accordance to bank standards

· Upkeep of system to ensure compliant of payment associations’ mandates

Requirements:

Technical Skills & Experience

• At least 12 years of experience in application development and maintenance with full software development life cycle experience
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Strong delivery and project management experience in implementing large scale, highly available applications for the financial services/banking sector
• Good interpersonal and communication skills
• Proven results-oriented person with a focus on delivery
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Experience in leading Cards Compliance delivery

Competencies

• Fast Learner, enjoy analytical work with attention to details and proactive in providing solutions
• Works on short terms strategies, organizes and plans to achieve balanced outcomes through sound judgement and analysis of situations
• Focus on collective/ team work by utilizing diverse talents and personalities in a constructive manner
• Manages day to day risk and delivers quality work in an effective / optimal manner
• Able to identify the team and individual’s strengths and development areas and steer / enable their growth and development in the right direction

Education

• Degree in Computer Science or related discipline

Primary Contacts

• Group Function Users (Cards)
• Technology & Operations Partners
• Other Technology and Infrastructure Teams within Bank
• Product Vendors

· Development Team

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

· Managing Skills

Job Description

Medical Advice, Controlled Claims and Claims decisions

• Ensuring that all Controlled Claims are duly authorised in accordance with Reinsurer contractual arrangements and that the required reporting is in place
• Preparation of Controlled Claims reporting
• Handle claims cost management within the organisation by ensuring high standard of claims assessment

Claims Audits

• Manage Claims Audits in accordance with the Annual Audit Schedule
• Deliver Audit Reports to Clients and the business in accordance with company's standards
• Audits performed in accordance with the Claims Audit Policy
• Liaison and follow-up on Claims audit findings and implementation with auditees

Contribute and support all Partnership activity relating to claims acitivity such as:

• Policy Wording design and interpretation
• Training claims processes
• Processes for the management of claims and controlled claims
• Input in Policy Wording Forum

Fraud, Waste and Abuse

• Identify and evaluate potentially fradulent claims and claims wastages and abuses and taking appropriate action to reactify the anomalies

Provide or assist in presention and training to internal and external stakeholders

• Best practices on claims processing and guidelines
• Claims case studies sharing
• Claims-related medical topics sharing

Job Requirement

• Strong knowledge of healthcare and insurance markets
• Experience with health insurance claims handling
• Possess the drive and determination to set, meet and improve upon the highest standards of performance.
• Able to work co-operatively and collaboratively with others to achieve business goals
• Understand the customers’ needs to deliver quality work in an efficient and efficient manner.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Patsnap is a technology innovation information service provider, committed to providing services for global innovative enterprises and innovation ecosystem people, providing innovation data to gain insights, providing innovation tools to promote agile collaboration, building innovation ecosystem with open cooperation, and realizing the mission and value of "connecting innovation, breaking boundaries".

Job Description

• Develop and execute recruitment strategies for Singapore and other Asia-Pacific regions to meet the talent needs of various business departments.
• Identify and attract top talent through multiple channels, such as social media, job boards, industry events, etc.
• Assist the HR team in establishing overseas human resource management standards.
• Collaborate with HR teams in China and the West to ensure HR practices are effectively implemented in Singapore.
• Build and maintain relationships with external recruitment agencies and talent pools.

Job Requirements

• Bachelor’s degree or above, preferably in Human Resources, Business Management, or related fields.
• Over 5years of experience in overseas recruitment or human resource management, with experience in multinational companies preferred.
• Familiarity with the international recruitment market and talent trends, including strong market insight.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse cultural backgrounds.
• Strong organizational and time management skills, with the ability to work in a fast-paced environment.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

• Appealing Leadership Opportunity
• Comfortable, Friendly and stable working environment

About Our Client

Our Client is an innovative digital entertainment platform focused on providing engaging, interactive experiences across diverse online environments. With a user-centric approach, it combines cutting-edge technology and creative content to deliver high-quality, immersive entertainment. They are seeking to enhance their performance both locally and regionally by hiring a Customer Service Lead to be based at their headquarters in Singapore.

Job Description

In this role, you will lead a team of customer service professionals, ensuring that the clients and users receive timely, top-tier support. You will have the opportunity to design, implement, and optimize customer support strategies for user satisfaction and retention.

Key Responsibilities:

• Lead, mentor, and develop a team of customer service representatives to provide exceptional support and service across multiple channels.
• Design and implement effective customer service protocols to improve response times, resolution rates, and overall satisfaction scores.
• Analyze customer feedback and engagement metrics to identify trends and areas for improvement.
• Collaborate cross-functionally with product, marketing, and operations teams to ensure a seamless user experience.
• Develop and report on KPIs, presenting insights to upper management to inform data-driven decisions and improvements.
• Proactively identify opportunities to enhance the customer journey and drive customer loyalty.
• Act as a point of escalation for high-priority customer issues, ensuring timely resolution and follow-up.

The Successful Applicant

The successful candidate will need to have:

• Proven experience leading a customer service or support team, ideally within a similar industry.
• Strong understanding of customer service principles and practices, with a track record of driving customer satisfaction and team performance.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, generate insights, and take a proactive approach to continuous improvement.
• Adept at handling complex and high-stakes customer interactions with professionalism and empathy.

What's on Offer

The company recognizes talents by offering comprehensive benefits and extensive training to nurture employees & provide you with excellent career advancement. The company culture is about high levels of commitment and care for employees that helps achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. They also place a lot of emphasis in workplace safety and employee welfare.

Contact

Vanessa Goh (Lic No: R22107263/ EA no: 18S9099)

Quote job ref

JN-102024-6566877

Phone number

+65 6643 9746

Michael Page International Pte Ltd | Registration No. 199804751N

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Job requirement:

• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

· To interact with patients on daily basis for meal ordering

· To take patients’ meal orders

· To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)

· To key in patients’ meal orders to meal ordering form

· To work with Food Services Vendor for patients’ meals

· Ensure patients’ meal orders are accurate

· Assist with daily operations in Food Services

Requirements:

· Good interpersonal skills

· Good customer service

· Able to work effectively with Microsoft Excel, Computer, and Tablets

· Willing to stand for long hours

· Able to work in a team

In a nutshell

This gig is all about ensuring all maintenance matters are dealt with efficiently, effectively, and safely (managing external contractors where needed to achieve necessary PPM procedures). You'll be monitoring and checking all maintenance areas and carry out maintenance procedures to a high standard ensuring all WH&S regulations are followed.

A day in the life

• Manage the snagging of the building in co-operation with contractors and the Club Manager.
• Take complete ownership and support the Operations and Experience Manager in all Safety responsibilities.
• Interface with all appointed sub-contractors so that they can complete their allocated work in a safe and efficient manner.
• Be responsible for the management and administration of maintenance agreements.
• Be responsible for the management of the building management system.
• Liaise with the landlord and the landlord representatives with regard to all base build issues, responsibilities, and standards.
• Ensure member information is handled in line with the privacy guidelines and maintain strict confidentiality to ensure it is not disclosed to any third party.
• Maintain a thorough understanding of Virgin Active's Brand Standards.
• Interpret and deliver the Brand Standards on a daily basis.
• Ensure all systems and procedures are followed in line with Safety working guidelines and procedures.
• Record all maintenance duties and tasks via the maintenance checklists.
• Keep all maintenance logbooks up to date.
• Ensure cost control of the repairs and maintenance supplies budget.
• Process purchase orders in line with guidelines.
• Compile and provide weekly, monthly and quarterly reporting.

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

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