Customer Success Account Manager

Job Description & Requirements

Our client, a leading global technology company, is currently seeking a Customer Success Account Manager with Cantonese language proficiency to join their team.

In this role, you will oversee end-to-end post-sales delivery and coordinate support across the partner ecosystem, ensuring customer satisfaction and success.

Responsibilities:

• Collaborate with Account teams to plan and lead discussions to define and prioritize alignment with internal teams, fostering strong working relationships with colleagues in various time zones.
• Focus on daily customer-facing activities, including planning, customer communication, scheduling, and managing bookings.
• Provide post-sales support to global customers, engaging with key business decision-makers to ensure high-quality solution planning, delivery execution, and governance.

Requirements:

• 5-7 years of customer-facing experience in roles such as Customer Success, Business Development, or Account Management.
• Previous experience with technology products, including Microsoft solutions, Cloud, and SaaS. Certifications in Azure, M365, D365, or AI are advantageous.
• Cantonese language proficiency is required. Candidates with backgrounds in consulting or system integrators will also be considered.

Please express your interest by contacting [email protected], and we will schedule a call to discuss further details.

Please note that only shortlisted candidates will be notified.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No: 200909448N, EA License No: 10C4544

• In charge of the operational procurement process for ship’s requirements.
• Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules
• Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of
• items on board
• Monitor schedules of the assigned group of vessels to optimize deliveries on board
• Proactively participate in department meetings and other activities.

• Organize campaigns for digital marketing by utilizing social media, email, blogs, and websites.
• Create and oversee social media presences and content marketing or communication strategies.
• Stay up to date with emerging social media platforms, online technology, and trends.
• Provide captivating and well-curated web material.
• Collaborate with external web designers, graphic designers, and filmmakers.
• Manage and oversee content on the webpages.
• Execute strategies to increase exposure to business pages.
• Develop projects and programs to strengthen work relationships within the community.
• Manage budgets, negotiations and contracts in relation to community events.
• Work closely with stakeholders to find possibilities for community involvement.
• Oversee all facets of event planning.
• Manage corporate identity and governance and communications channels for the company.
• Execute plans for interacting with a range of stakeholders.
• Foster a good rapport with stakeholders and organize events to foster partnerships.
• Determine areas that require improvement to improve upcoming events, engagement initiatives, and digital campaigns.
• Write reports on key performance indicators (KPIs).
• Maintain a variety of records to guarantee accurate and correct data for analysis by shareholders.

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

PwC SEAC’s Digital Transformation Practice’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.

The Digital Transformation practice works with our clients to build a legacy of improvement and performance, working with leading enterprise applications including those in the cloud.

Our focus areas on Enterprise Applications are SAP, Workday, Oracle, Microsoft and Salesforce.

About the Role

• Effectively contribute in business process improvement and ERP (SAP S/4HANA) enablement initiatives
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients’ desired business outcomes.
• Define ‘To-Be’ stage of processes, solution application requirement and performance measurements.
• Assist and perform deployment activities and measure achievement of desired outcomes.
• Involve in change for large scale multi-site SAP FICO Implementation (SAP S/4HANA), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organizational restructurings; organizational capabilities development.
• Support pursuit team with gaining access to tenders, build proposals, win work and deliver projects.

About You

• A recognised Bachelor’s Degree qualification
• Minimum 8-10 years and above of relevant experience in SAP FICO module.
• Minimum 5-7 end to end implementation projects experience
• Demonstrates ability as a workstream lead with extensive knowledge and understanding of SAP S/4HANA application-based solutions and proficiency in end-to-end integration with other functional modules e.g. FICO/SD/MM/EWM/PP/TRM/Ariba/SuccessFactors/Concur/SAP Analytics Cloud
• Demonstrates success with identifying and addressing client needs by building, maintaining, and utilising networks of client relationships and community involvement; communicating value propositions; and, preparing and/or coordinating complex written and verbal materials
• Experience in SAP FICO S4HANA Conversion, Implementation, Upgrade, Rollout
• Ability to develop, implement and support complex business processes in an SAP environment
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment
• Ability to demonstrate strong abilities and/or a proven record of success as a team leader: supervising teams to create an atmosphere of trust; and coaching staff including providing timely meaningful written and verbal feedback
• Foster team collaboration within the workstream and across functional/technical teams
• Flexibility to travel in the region when required

Our global transfer pricing practice is recognized as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals.

The opportunity

Are you ready to take control and deliver impact? Then join EY and gain experiences that will last a lifetime.

We’re looking for a Transfer Pricing Manager / Senior Manager to join our team.

Within Ernst & Young's International Tax Services (ITS) team, our global transfer pricing practice is recognised as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals. Providing a fully integrated approach to transfer pricing, our transfer pricing professionals undertake the following:

• Assistance with the preparation of transfer pricing policy and preparation of transfer pricing planning reports
• Preparation of transfer pricing documentation to substantiate transfer pricing positions taken
• Assistance with transfer pricing aspects of tax authority queries or formal audits
• Where companies would like up-front certainty on transfer pricing positions, assisting with applications for and negotiations of rulings and Advanced Pricing Agreements (APAs)
• Transfer pricing planning, including Operating Model Effectiveness projects that seek to obtain tax benefits from business restructuring
• Acting as the preferred advisor to multinational companies, addressing ad hoc transfer pricing queries

In your role as a Transfer Pricing Manager / Senior Manager you’ll:

• Analyse information, apply economic and financial knowledge to client situations, and develop effective approaches to clients' financial circumstances.
• Take a lead in developing recommendations and implementation plans.
• Develop and deliver transfer pricing and economic ideas with timely, responsive services and work products, and identify opportunities for transfer pricing and other services.
• Manage transfer pricing engagements and business development initiatives
• Assist in managing engagement economics by organising staffing, tracking fees and communicating issues to project leaders
• Build strong internal relationships within the transfer pricing team and across other services
• Coach and mentor staff

We’re looking for people with the following experience:

• Degree in economics, law, finance, tax or accounting; a CPA or similar certification
• At least 5 to 9 years of experience in transfer pricing or similar experience, with sound understanding of complex transfer pricing concepts
• Strong managerial, organizational, project management and analytical skills
• Good verbal and written communication skills

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

• Manage and coordinate the project effectively
• Manage and direct site staff (i.e. senior engineers, engineers, supervisors, etc.) in the project management of the NSC civil contracts (including other supporting Contracts);
• Assist in leading the supervision personnel, including Resident Engineer (RE) and Registered Technical Officers (RTOs) in the supervision of the project to ensure compliance with drawings/specifications, approved work methods and authorities’ requirements;
• Assist in managing the Contractor on the construction of the project, including but not limited to monitoring submissions by the Contractor and clearances from the other consultants and relevant authorities;
• Evaluate the Contractor’s proposed programme of works and recommend any adjustments where necessary;
• Maintain and keep up-to-date all project-related information in the Authority’s portal;
• Establish the quality management system, safety and risk management, time management, cost planning and management system for the construction activities;
• Co-ordinate/approve corrective actions and monitor the actions taken;
• Identify/solve site problems. To liaise and coordinate with the Contractors, and the Authority’s team (including the chairing of regular meetings) to ensure timely resolution of all site problems;
• Conduct on-site joint verification of Contractor’s progress payment with the Authority’s team;
• Co-ordinate services laying and utility diversion works to ensure timely completion;
• Ensure the safety and quality of works and monitors the performance of environmental control measures, earth control measures, site safety measures, and housekeeping on-site and initiate preventive/corrective actions;
• Ensure that the Contractor delivers works to the requirement of the Authority and within the Contract period;
• Ensure that site records of all variation orders and Instructions are properly documented;
• Ensure proper coordination between other Contracts and authorities. Ensures an efficient Viaduct, Civil & structural and Geotechnical design is achieved in accordance with Design Criteria and relevant standards;
• Liaise with internal and external parties on all Viaduct, Civil & Structural and Geotechnical design matters and advises and assist the NSC’s PRPM/SPM/PM in all project management matters;
• Assist in investigating and liaising with the public and the relevant authorities for public feedback;
• Train, manage and provide leadership to the site supervisors in supervision and site management work, including the keeping of proper and accurate records;
• Prepare and update project progress reports regularly and carry out presentations whenever required;
• Identify potential or actual causes of delay and discuss with Contractors to take preventive or remedial actions;
• Respond to all emergency matters, such as fire and accidents, at the site during or off working hours;
• Work with the Authority’s team to project monthly construction progress;
• Manage the progress of precast components workshop drawings production, submission and approval. Also manage the mould adequacy and progress of mould fabrication, precast components production and delivery to ensure no delay to the progress of works;
• Ensure implementation of effective Noise Management and Public Communication Plan
• Carry out administrative works pertaining to the management of the project including but not limited to official attendance and minutes or notes taking in all meetings

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 8 years relevant experience in a project/construction environment, with at least 3 years experience in viaduct and /or flyover construction
• Proficient in relevant software programmes for planning and project work
• Strong leadership qualities with good analytical and communication skills
• Experience in civil/structural / geotechnical design will be an advantage

As a marketing data analyst with a strong background in data analysis, you will report to the Head of Digital Marketing in MSIG Asia. You will work with local marketing teams in business units (BUs), which are insurance companies in countries and territories in the region, to analyse customer data, identify marketing opportunities, and track campaign status. You will play a pivotal role in bridging the gap between raw data and strategic marketing actions. With your expertise in marketing analytics, you will support campaign design and execution, reporting and tracking end-to end campaign funnel, and reviewing campaign effectiveness.

Key Responsibilities

• Data Analysis & Insights: Use data to uncover actionable insights, optimise campaigns, and inform strategic decisions across our marketing initiatives.
• Campaign Optimisation: Develop and apply data models to optimise performance marketing channels (e.g., social media, email campaigns, website analytics). Monitor and evaluate the effectiveness of marketing campaigns.
• Reporting & Visualisation: Utilise statistical tools and techniques to analyse data and generate actionable insights. Provide insights and recommendations to improve customer acquisition, retention, and engagement.
• Collaboration: Partner closely with marketing teams in the BUs in the region to design and implement data-driven marketing strategies and integrate data insights into business strategies.
• Customer Segmentation: Leverage customer data to drive segmentation strategies and targeted marketing efforts, focusing on personalisation and customer journey enhancements.

Requirements

• 7+ years' experience working within a similar role in digital marketing with a focus on data analytics in any consumer products and service industry is required. Solid understanding of digital marketing channels, metrics, and optimisation techniques.
• Proficiency in data analytics and visualisation tools (Excel, Google Analytics, Power BI, Tableau, etc.)
• Experience with SQL, Python is a plus
• Familiarity with CRM systems (e.g., MS Dynamics, Salesforce)
• Understanding of insurance or financial marketing principles and practices is preferred.
• Experience working with large datasets and knowledge of data warehousing.
• Ability to understand a system architecture, a company system architecture and the best practices of other companies, and to consider and promote sustainable architecture.
• Knowledge of statistics required to understand and utilise internal and external data. This includes understanding testing and statistical analysis methods, as well as having practical knowledge to optimally apply these methods.
• Ability to transform complex data into actionable insights that drive business decisions.
• Strong communication skills, with the ability to present findings and recommendations to non-technical stakeholders.
• Team player with the ability to collaborate cross-functionally and lead cross-functional projects.
• Highly organised and detail-oriented, with strong problem-solving skills and ability to adapt to deadlines.

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

PwC SEAC’s SAP Practice’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.

The SAP practice works with our clients to build a legacy of improvement and performance, working with leading enterprise applications including those in the cloud.

About the Role

• Effectively contribute in business process improvement and ERP (SAP S/4HANA) enablement initiatives
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients’ desired business outcomes.
• Define ‘To-Be’ stage of processes, solution application requirement and performance measurements.
• Assist and perform deployment activities and measure achievement of desired outcomes.
• Involve in change for large scale multi-site ERP Implementation (SAP S/4HANA), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organizational restructurings; organizational capabilities development.
• Support pursuit team with gaining access to tenders, build proposals, win work and deliver projects.

About You

• A recognised Bachelor’s Degree qualification
• Minimum 6-8 years and above of relevant experience in SAP S/4HANA MM/SD or MM/EWM module, or similar capacity in advisory or technology consulting workspace
• Minimum 5-7 end to end implementation projects experience
• Demonstrates ability as a workstream lead with extensive knowledge and understanding of SAP S/4HANA application-based solutions and proficiency in end-to-end integration with other functional modules e.g. FICO/SD/MM/EWM/PP/TRM/Ariba/SuccessFactors/Concur/SAP Analytics Cloud
• Demonstrates success with identifying and addressing client needs by building, maintaining, and utilising networks of client relationships and community involvement; communicating value propositions; and, preparing and/or coordinating complex written and verbal materials
• Experience in S4HANA Conversion, Implementation, Upgrade, Rollout
• Ability to develop, implement and support complex business processes in an SAP environment
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment
• Ability to demonstrate strong abilities and/or a proven record of success as a team leader: supervising teams to create an atmosphere of trust; and coaching staff including providing timely meaningful written and verbal feedback
• Foster team collaboration within the workstream and across functional/technical teams
• Flexibility to travel in the region when required

Job Responsibilities:

Assist the Treasury Department on the followings (Officer will be either Risk or Governance Officer, role is split):-

• Cultivating a risk and compliance culture within the department. Ensuring staff are kept abreast with applicable internal and external laws, regulations, rules and procedures in their respective specialized area to ensure compliance to both Regulatory Compliance and Operational Risks matters.

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches. Facilitate approval process for governance documents and ensure documents are reviewed.

• Manage treasury property and infrastructure ensure safety and well function

• Manage treasury BCP, DR Site and Testing documentation

• Develop and implement an effective Risk & Compliance programme for Treasury

• Review and provide advisory on Risk & Compliance matters

• Accurate and timely reporting for internal and external parties

• Facilitate governance documents reviewed on timely manner completion of business support initiatives on Risk and Compliance portion

• Relevant Projects/Assignments as directed by Head of Department

• Coordinate and ensure all outstanding audit and non-compliance issues are close within the timeline

Risk and Control Self-Assessment / KRI / KCT/ LDCs/BCM

• Fully implement the Group’s Operational Risk Management tools and processes across the department to identify, assess, measure, monitor and mitigate operational risk exposure / likelihood.

• To assist in maintaining business continuity so as to minimize business disruptions to business operation

• Establish an effective partnership with Country Operational Risk Management towards managing the department’s operational risks to be in line with the Group’s Business objectives.

• Provide advisory on risk mitigation measures within operations especially on high-risk areas.

Regulatory Compliance

• Establish an effective partnership with the Country Compliance and Business Compliance Officer towards managing the assigned departments’ regulatory compliance risks to be in line with RHB Singapore’s Business objectives.

• Develop and implement an effective regulatory compliance risk mitigation measures within operations to ensure no non-compliance breaches or non-recurrence of compliance breaches.

Risk & Compliance Awareness Training

• Facilitate/ coordinate training on Operational Risk Management & Regulatory Compliance matters to staff to promote an effective risk & compliance culture across the assigned departments.

Audit Issues by Group Internal Audit/ External Auditors

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches besides ensure no recurrences of issues.

Risk, Regulatory and Compliance Assurance

• Perform assurance checks to ensure Department’s adherence to key risks/regulatory/compliance areas.

• Analyze and implement operational process/controls in ensuring Department’s activities are within Risks/Regulatory/Compliance acceptance.

Ad-hoc Surveys/Projects as assigned by Head of Department

Any ad-hoc surveys (regulatory) or projects related to the scope of Governance as assigned by Head of Department

Management Trainee ( F&B )

• Working Day: 6 days work week, non-rotating shift
• Location: Islandwide available
• Salary: Basic $2700 - $3400 + AWS + VB

About the role:
The role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of drink stall within the food courts or coffeeshop, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

Duties & Responsibilities:

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

Job Requirements:

• With passion in working F&B industry and its operational processes.
• Degree in F&B, supply chain or related disciplines
• Able to work on weekends and Public Holidays
• Basic computer literacy including Microsoft Office and Google Suite

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Specializing in the sales, installation, and servicing of spare parts and machinery. We are seeking a motivated individual to join our team in a dynamic and hands-on role.

Job Responsibilities:

• Perform the installation, commissioning, and servicing of machinery and equipment at customer sites.
• Conduct regular maintenance and troubleshooting to ensure optimal machine performance.
• Provide technical support and assistance to clients during and after the installation process.
• Collaborate with the team to ensure projects are completed on time and to customer satisfaction.

Requirements:

• No prior experience required; Training will be provided.
• Educational qualifications: Technical Certificate (Higher Nitec, Polytechnic, or Diploma) in a relevant field.
• Willingness to travel for project assignments, including on-site installations and servicing as needed.

Service Engineer

Salary: $3000 ~ $4000
Location: Tuas
Working Hours: 830am - 6pm (Mon to Fri)

Responsibilities:

• Reports to Operations Manager/Project Engineer, coordinate between Project Team and Vendors.
• Hands on experience on servicing and troubleshooting of machineries and equipment.
• Plan PM & CM schedule and monitor status.
• Plan, supervise and manage daily work schedule for workers.
• Monitor Stock/spare parts level.
• Willing to hands on technical repair work.
• Lead a team of workers, oversee warehouse, workshop & assembly operations to meet delivery times.
• Assist engineers on all the equipment maintenance & repair monitoring, arrange and coordinate with customers
• Purchase, plan and expediting of accessories & spare parts from suppliers.
• Arrange for test, inspection and packing of assembled products
• Responsible for the maintenance of all workshop equipment, tooling and fixture

Requirements:

• Have relevant experience
• Possess Class 3 driving license preferred

Company Name: Talent Recruitment Pte Ltd
EA License No: 24C2338
EA Personnel Name: Loke Sai Lye (Loke)
EA Personnel No: R24123366
Email: [email protected]
Contact Number: 8805 9869

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

Job Responsibilities

• Deliver exceptional customer service while promoting Singapore.
• Share expertise on Singapore attractions, prepaid SIM cards, travel options, and airline ticketing.
• Proactively approach and respond to customer inquiries.
• Maintain accurate stock inventory and arrange replenishments when necessary.
• Assist with booking or transportation arrangements, if needed.

Job Requirements

• GCE ‘N’ Level and above
• Minimum 1 year of working experience
• Able to commit in shift work including overnight shift

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Responsibilities

• Provide a warm, professional, and genuine welcome to all guests, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures, while providing detailed information about hotel facilities, room locations, and operating hours of various outlets.
• Handle guest check-in and checkout processes efficiently using the hotel system.
• Maintain thorough knowledge of all excursions and activities offered by the hotel, offering guidance and recommendations to guests.
• Inspect guest rooms before arrival to ensure they are prepared to standard, and place a personalized welcome letter signed by the General Manager along with the appropriate amenities based on the guest profile or management requests.
• Address guest complaints with professionalism, identifying quick and effective solutions to ensure guest satisfaction, and escalate to management when necessary.
• Collaborate closely with Reservations, Housekeeping, and other departments to maintain seamless communication and operations across the hotel.

Job Requirements

• GCE ‘N’ Level and above
• 1-2 years of relevant frontend customer service experience in hotel/service apartment/hospitality/luxury retail
• Customer service oriented
• Able to work during weekend and perform shift work including night shift

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist (Bangaldesh coverage) to join our growing Singapore office.

In this role, you will:

• Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
• Primary servicing responsibility for Bangladesh customers but will cover other geographies subject to business requirement.
• Independently, proactively and effectively manage customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision making process.
• Handle complex customer issues which include escalation and resolution.
• Evaluate profitability and risk of designated portfolio.; Monitor accounts, portfolios and loan bookings to assure compliance with regulatory and company requirements.
• Communicates regulatory and company requirements, tracks compliance and reports/ escalates identified issues for resolution.
• Assist with customer onboarding, due diligence and other associated risk management matters where required.
• Act as the customers’ main point of contact for operational questions.
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities.
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe.

Required Qualifications:

• 2+ years of experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Knowledge of Bangladesh (Bengali) language is required due to engagement with clients based in Bangladesh.
• Customer service experience in a bank providing international payments services to financial institution clients.
• Knowledge of Bangladesh market and financial institutions clients are essential.
• Excellent English verbal and written communication skills.

Job Expectations:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office.
• Build key relationships with both internal partners and external clients.
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
• Exhibit strong attention to detail and organization.
• Proficiency in MS Office applications (Word, Excel & PowerPoint).

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

We are seeking service professionals to join our team. We are looking for someone with strong passion for hospitality, excellent customer service skills, and the ability to work effectively in a fast-paced environment. This position will play a key role in ensuring our guests have a memorable dining experience by providing top-notch service and maintaining high standards of presentation and cleanliness.

Job Description:

• Provide exceptional service to guests
• Set up and prepare tables for service, including polishing cutlery and glassware, arranging table settings, and ensuring cleanliness
• Take orders accurately and ensuring dishes are served in accordance to the standards
• Maintain in-depth knowledge of the menu, including specials, dietary restrictions, and provide recommendations to guests.
• Process payment accurately and professionally
• Maintain high level of standards of hygiene and cleanliness

Requirements

• Ability to work and collaborate in a team
• Proven experience in a high-end restaurant or hotel.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle pressure.
• Professional appearance and demeanor

You may submit your application through mycareersfuture.

The Red Hat Globally Centralized Tech Sales Operations team is looking for a Senior Operations Analyst to support the APAC Tech Sales team. In this role, you will partner with APAC Tech Sales and Sales leadership teams to advise them on their go-to-market strategy, sales forecast and cadence, and fiscal year plan. You will compile, analyze, and interpret sales data to make data-based decisions. You'll need to be able to understand complex financial problems and provide explanations and solutions that are sound and clearly communicated. You will need to have expert level capability, understanding, and interpretation of RH tools and resources and be able to train and translate to sales. As a Senior Sales Strategy and Planning Analyst, you will also need to have excellent communication skills and ability to support multiple teams.

What you will do

• Serve as a trusted advisor and business partner to the APAC Tech Sales Leadership team Vice Presidents and their organizations.
• Guide, train, and influence business leaders to drive adoption and utilization of standardized metrics, tools, and dashboards.
• Provide forecast analytics that will improve the leadership team’s ability to guide the business and surpass targets.
• Develop analyses, KPI metrics, and weekly packages/presentations that will provide insight and direction to sales leadership.
• Use your deep knowledge of the business to build financial models and performance metrics for fiscal year planning.
• Tackle ad hoc tasks as needed and juggle multiple projects and initiatives.
• Serve as the consummate team player who will advise, support, guide, and motivate colleagues.
• Effectively collaborate with other business support teams like Global/GEO operations, Data Teams, and Incentives on deliverables.
• Work extended hours during planning, quarter-end, and year-end periods when required as well as flexibility for various time zones.
• Develop an understanding of Red Hat’s workflows and a deep understanding of our practices and policies. Continuously look for ways to improve productivity or the level of services provided to the business.

What you will bring

• 8+ years of experience in a financial/business analyst role or similar capacity
• Bachelor's degree in finance, business, or a similar capacity, Masters or MBA preferred.
• Expert level Excel/Google sheets skills with complex formulae writing and automation capability.
• Well versed in business tools: Tableau, Anaplan, Google suite, RHSC, etc.
• Strong executive presence with exceptional verbal, written, and communication skills in portuguese, english and spanish.
• Ability to be flexible, pivot quickly, take on ad hoc tasks as needed, etc.
• Strong cross-collaborator with ability to take the lead on projects.
• A proactive self starter who can work with little guidance and lead independently.
• Team player who will advise, support, guide, and motivate colleagues.
• This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Responsibilities:

• Lead and manage the Finance Operations team.
• Oversee payment and receipt processes, addressing any issues that arise.
• Review reconciliations for clients and brokers.
• Ensure accurate investment security tagging, price updates, and investment reporting.
• Review and approve daily accounting entries for posting.
• Monitor payment, receipt, miscellaneous, and trade debtor reconciliations.
• Conduct reviews of AML (Anti-Money Laundering) transactions.
• Coordinate with internal and external auditors as needed.
• Drive process improvements and promote efficiency within the team.
• Provide guidance and support to the Finance team.
• Leverage strong understanding of the end-to-end Finance function in the securities brokerage industry to support ongoing transformation projects and new product launches.
• Manage ad-hoc projects as required.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 8-10 years of experience in Accounting and Finance, with a strong understanding of Finance Operations processes.
• Experience in finance automation and digitalization initiatives.
• Effective communicator with the ability to collaborate across different stakeholder groups and deliver results in a dynamic environment.
• Proven experience in managing and leading a team.
• Familiarity with the securities industry is an advantage.

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries. If you wish to withdraw your consent, please notify us.

We regret to inform only shortlisted candidates will be notified.

Merries Employment LLP

EA Licence No: 14C7362

Posting Personnel: Kong Fong Ting
EA Personnel Registration No: R1987853

Our client, a well-known MNC company is looking for candidates for the Manager/Senior Manager (Training/SAP) position.

Responsibilities: -

• Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.
• Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.
• Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.
• Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.
• Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.
• Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.
• Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.
• Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.
• Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.

Requirements:

• Bachelor’s Degree: At a minimum, a bachelor’s degree in education, Training and Development.
• Master’s Degree: Organizational Development, Educational Leadership, or a related field would be required.
• Optional: Certified Professional in Learning and Performance (CPLP)
• Experience leading and developing a product-related training department/provider in a cross-cultural environment.
• Expert in education theory and e-learning.
• 5-10 years of experience in training management, corporate education, or a similar role.
• Demonstrated experience with blended learning, digital training platforms, and aligning training programs with global standards.
• Blended Learning and Digital Training, Learning and Development Best Practices, Analytical and Evaluation Skills, Technology and Digital Literacy
• Motivating team player with a creative working attitude and a strong sense of responsibility.
• Proactive, structured, and result-oriented work style

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | UEN No. 200007268E
Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Head of Sales & Operations (Singapore) – Social Jet

We’re seeking a dynamic, hands-on Manager to lead Social Jet's team. This role combines leadership, operations, and sales – supporting the team day-to-day and driving new business.

The Head of Sales & Operations will lead and grow Social Jet’s operations. Responsibilities include sourcing new business opportunities, creating and pitching proposals, managing the sales pipeline, and ensuring operational efficiency within the team. This person will be a proactive leader with a strong background in business development, able to independently source leads and drive growth, while also managing and motivating the team to meet agency goals.

This senior role requires a deep understanding of the marketing world, a proven sales track record, experience in leading a team, and an ability to build strong relationships with diverse clients.

Responsibilities:

Sales & Business Development:

• Source & Connect with Brands: Proactively source and reach out to new prospects across various industries, introducing them to our influencer marketing services. This role requires a proactive approach to hunting for leads, not just relying on inbound prospects.
• Lead Client Pitches & Build Relationships: Arrange meetings, understand client needs, and develop strategic proposals that reflect our creative approach.
• Drive Growth: Present compelling ideas, follow up on proposals, and secure new campaigns to fuel agency growth.
• Sales Process Management: Own the full sales cycle, including pipeline management, progress tracking, and regular sales reporting.
• Hit Sales Targets: Meet engagement goals through consistent outreach, calls, and meetings, keeping relationships warm and ongoing. You must be confident in being able to sell our solutions exceeding >$60K sales per month.
• Stay Ahead of Market Trends: Keep up-to-date on industry trends and competitor activity to keep us ahead and continually refine our approach.

Team Leadership & Operations:

• Team Management: Oversee daily operations, delegate tasks, and ensure team alignment to meet agency goals.
• Meetings & Check-Ins: Run regular team meetings, conduct 1:1 check-ins, and support team members with their projects and growth.
• Workflow & Efficiency: Streamline workflows, manage resources, and keep the team on track with deadlines and deliverables.
• Mentorship & Development: Provide guidance, mentorship, and development opportunities, helping the team stay motivated and effective.
• Drive Collaboration: Act as the bridge between the team and the founder, ensuring a smooth flow of information and a supportive work environment.

Innovation & Problem Solving:

• Creative Solutions: Address client challenges and team needs with innovative solutions, turning potential obstacles into opportunities.
• Insights & Improvement: Gather insights from clients and team feedback to improve our offerings and internal processes continuously.

Requirements

• Experience in Sales & Business Development: Proven track record in sales and business development, preferably in the marketing, digital, or influencer space. Demonstrated ability to source and secure new leads independently.
• Operational & Team Management Skills: Experience managing teams, coordinating tasks, and overseeing daily operations to ensure efficiency and productivity.
• Leadership & People Skills: Strong leadership skills, with the ability to mentor, motivate, and guide a team. Proven experience in leading team meetings, conducting 1:1 check-ins, and fostering a collaborative environment.
• Strategic & Creative Thinker: Ability to develop strategic proposals, think creatively to solve client challenges, and drive innovation within the team.
• Excellent Communication & Presentation Skills: Strong written and verbal communication skills, with the ability to create and present compelling pitches and proposals to clients.
• Industry Knowledge: Familiarity with the influencer marketing industry, including trends, tools, and competitor landscape, to provide insights and maintain a competitive edge.
• CRM & Reporting Proficiency: Proficient in using CRM systems for tracking sales activity, managing leads, and providing accurate, timely reports to management.
• Results-Driven & Target-Oriented: Demonstrated success in meeting or exceeding sales targets, with a proactive, self-starter approach to achieving goals.
• Adaptable & Resourceful: Ability to adapt to changing business needs and find solutions to complex problems in a fast-paced environment.

This role comes with flexible work arrangements, a competitive salary, along with performance-based bonuses/commissions.

We invite all interested applicants to apply via this portal or dropping a direct email to [email protected] with the subject line 'Head of Sales & Operations'.

Thank you!

Operations and Events Executive

The primary role is to manage daily operations and execute events for clients based in Singapore or global markets.

Job scope:

· Manage day to day operations such as assignment of jobs to both in-house and

external drivers.

· Monitoring service performance of local and global drivers to ensure consistency in

service standards.

· Handling clients’ emails on bookings. Foster strong business relationships with existing

and new corporate accounts, ensuring consistent business follow-ups.

· Plan, execute and manage various events around clients’ global transport

requirements.

· Engage in client servicing work and customer support from acquisition, onboarding,

active customer support and on-site execution.

· Take charge of project coordination for events.

· Work closely with clients, external vendors and contractors to ensure smooth

operations for every event, including but not limited to coordination of timeline,

manpower, logistics and housekeeping matters.

· Hiring of ad-hoc assistance if required.

· Take initiative and be versatile with the type of events covered.

Requirements:

· - Degree/Diploma in Event, Business Management or similar.

· - At least 2 years of relevant experience in the same field will be a value-add.

· - Able to work in a fast-paced environment and handle stress.

· - Fluent in both written and spoken English. Basic Mandarin speaking.

· - Motivated individual who is independent with a positive working attitude.

· - Meticulous to detail and understanding client requirements.

· - Flexible with working hours for event period

· - Responsible and committed to work. Able to manage multiple projects efficiently and

set personal priorities for work.

· - Adaptability and resilience.

Job Summary:
As a Tech Lead, you will be responsible for overseeing the design and development of high-quality solutions using OutSystems technology in AMCM engineering team. You will collaborate with cross-functional teams and stakeholders.

Job Responsibilities

• Lead a team of engineering resources.
• Work with Technology and business product owners on shaping project requirements and solutions and responsible for solution delivery.
• Understand business requirements and how they translate into application features.
• Work with business analysts to recommend updates to core systems to the team responsible for the development.
• Collaborate with a team of IT professionals to set specifications for new applications and develop user stories.
• Evaluate existing applications to reprogram, update and add new features.
• Develop technical documents and handbooks to accurately represent application design and code.
  Integrate software components and third-party programs and libraries.
• Troubleshoot, debug and upgrade existing software.
• Recommend and execute improvements to programs, systems, and processes.
• Create technical documentation for reference and reporting.

Job Requirements

• 8+ years of experience in software development in designing and developing enterprise applications.
• 5+ years of solid experience in designing and developing enterprise applications using OutSystems, Certified OutSystems professional (Mandatory).
• Proficiency in web and mobile application development using OutSystems (Mandatory).
• Deep understanding of No Code/Low Code theories and concepts, like Workflow Automation, Component Reusability, Rapid Prototyping, and integration using REST/SOAP (Mandatory).
• Familiar with microservices architecture and experienced in AWS cloud services
• Knowledge of object-oriented design and design patterns, and programming skills.
• Experience in designing and implementing APIs and Microservices.
  Knowledge of and experience with Frontend technologies is also desirable.
• Strong concepts of clean code principles.
• Experience with relational/non-relational databases.
• Able to understand and apply design patterns.
• Experience with container technologies (Docker or similar) is also desirable.
• Experience in vendor management.
• Interested in growing as a software engineer participating actively in the whole development cycle (frontend, backend, database, testing, DevOps...)
• Bachelor’s degree in management information systems, computer science, information technology, or other related field required.
• Must be driven and flexible enough to succeed in ambiguous and less structured situations.
• Fast learner, analytical and problem solver, keen to adopt the latest technologies in a challenging environment.
• Strong communication skills.
• Proficient in English.

** Candidate with similar tech stack but less experience will be considered for Assistant Manager position **