Get Out Pte Ltd is a leading events company specializing in corporate events, team-building activities, marketing events, and product launches for some of the region’s top organizations. We are looking for a Business Development Manager with a proven track record in driving revenue growth, managing client relationships, and executing strategic sales plans within the corporate events and team-building sectors.

The ideal candidate must have extensive experience working in an events company that provides corporate event solutions, team-building programs, marketing events, and product launches, similar to Get Out Pte Ltd.

Key Responsibilities:

• Client Acquisition: Identify and pursue new business opportunities within the corporate events and team-building sectors, focusing on HR departments, marketing teams, and event planners.

• Relationship Management: Build and maintain strong relationships with existing clients, ensuring repeat business and referrals.

• Sales Strategy: Develop and implement strategic sales plans, including market analysis, lead generation, and conversion tactics to achieve revenue targets.

• Proposal Development: Work with the internal team to create customized event proposals aligned with client needs and budgets. Present and pitch proposals to prospective clients.

• Contract Negotiation: Lead contract negotiations, ensuring profitable agreements for both new and existing clients.

• Market Research: Stay updated on industry trends, competitor activities, and client needs to identify areas for growth.

• Networking: Attend industry events and trade shows to build a strong network of potential clients and partners.

Requirements:

• At least 5 years of experience in a business development role within an events company that specializes in corporate events, team-building activities, and marketing events.

• Proven track record of client acquisition, relationship management, and sales strategy in the corporate events industry.

• Strong network of contacts within HR departments, marketing teams, and corporate decision-makers.

• Expertise in developing tailored event proposals for large corporate clients.

• Demonstrated ability to manage and execute multiple complex corporate event projects simultaneously.

• Excellent communication, negotiation, and presentation skills.

• Familiarity with the Singapore market and an understanding of the local corporate events landscape is preferred.

Preferred:

• Experience working in a regional or global events company handling large-scale corporate clients across industries.

• A strong understanding of corporate team-building needs and how to tailor solutions that meet both client objectives and company profitability goals.

Get Out Pte Ltd offers a dynamic and collaborative environment where you can grow your career in the corporate events industry. If you have the relevant experience and are ready to make an impact, we’d love to hear from you!

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

Salary: S$4500 (Inclusive of transportation allowances)

Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)

Working Hours: Up to 44 hours a week

Location: Clarke Quay / Novena/ Household Visits

Contract Period: Till end of Dec 2025

Job scope:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• To be subject matter expert in survey content, objectives and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders
• Perform any additional duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/8869

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

The Senior Tax Consultant will play a key role within a public accounting firm in Singapore, responsible for providing professional tax and financial advisory services to corporate and individual clients. This role requires the candidate to have a solid foundation in finance and taxation, hold ACCA certification, and lead a team to provide solutions that comply with industry and regulatory standards. The consultant will also lead the team in maintaining client relationships and ensuring that clients receive excellent support in tax compliance, financial planning, audit, and reporting.

Key Responsibilities:

1. Client Advisory and Management:Provide comprehensive tax and financial advisory services to clients, addressing complex tax issues.
   Assist clients in tax planning and financial optimization, ensuring compliance with Singapore and international tax regulations.
   Offer professional advice on tax structuring, transfer pricing, international taxation, mergers and acquisitions, and other related areas as per clients' needs.
   
2. Tax Compliance and Optimization:Assist clients in the preparation and submission of annual tax returns, quarterly reports, and other compliance documents.
   Identify and recommend relevant tax incentives and schemes (e.g., tax exemptions, tax incentive programs) to clients.
   Support clients in handling tax audits and investigations, and respond to queries from the Inland Revenue Authority of Singapore (IRAS).
   
3. Team Leadership and Training:Lead and guide tax and accounting team members, ensuring timely and efficient delivery of client needs.
   Conduct training for the team on tax policies and regulatory updates, enhancing the team's professional capabilities.
   Oversee and review the quality of the team’s work, ensuring that the advisory and services provided to clients meet high standards.
   
4. Cross-Department Collaboration:Collaborate with other departments within the firm (such as audit, legal advisory, and risk management) to deliver integrated tax and financial services to clients.
   Assist the company in expanding tax advisory services and provide customized solutions for potential clients.
   
5. Business Development and Client Relationship Management:Participate in and drive the expansion of the firm’s tax advisory services, establishing long-term relationships with potential clients.
   Maintain good communication with existing clients, offering periodic tax advisory services and ensuring high client satisfaction.
   

Qualifications:

• Bachelor’s or Master’s degree in tax, accounting, or a related field, with ACCA (Association of Chartered Certified Accountants) certification.
• At least 8 years of relevant experience in taxation and accounting, particularly in public accounting firms or tax advisory firms.
• Extensive experience in team management, with the ability to lead and develop a tax and accounting team.
• Deep understanding of Singapore and Southeast Asian tax regulations and financial policies, with knowledge of international taxation being a plus.
• Excellent communication and collaboration skills, able to clearly explain complex tax concepts to clients and internal teams.
• Strong business development abilities, able to identify new opportunities and drive the growth of the firm’s tax services.
• Proficiency in tax and accounting software, and experience in using financial analysis tools.

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

This position aims to provide Management Support to Japanese companies operating in the Southeast Asia Region in the Strategy & Business Design unit. Managers typically have day-to-day responsibility for delivering engagements or major modules of large projects. This includes leading the approach, liaising with clients and other parties and directing the thinking of individuals within the team. For instance, on a growth strategy project for a leading universal bank, one module may be focused on conducting expert interviews and secondary research to understand key market trends, another on gaining a better understanding of unmet consumer needs, and a third on developing financial forecasts of the future performance of existing lines of business. The number of modules varies from case to case and depends on the size of the team and the scope of the project. An important part of the role will include involvement in business development and marketing activities to initiate and maintain contact with target companies.

In leading teams to deliver impact to clients through the project, you’ll:

• Employ a business-oriented mindset and use data-driven solutions to drive transformation agenda and achieve results.
• Leverage expertise in a functional domain to enable client’s strategic agenda.
• Consider opportunities and threats related to end-user adoption when developing recommendations.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Understand the goals of our clients and Deloitte and align our people to these objectives, setting clear priorities and direction.
• Influence clients, teams, and individuals positively. Leading by example and establishing confident relationships with senior stakeholders.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Requirements:

• Tertiary education qualification in Business or equivalent.
• At least 8 years of experience working in the above areas at a Consulting or Technology firm.
• Native or Advanced Business level of Japanese communication is required as the role will require liaising with Japanese clients.
• A strong and demonstrated experience in Strategy.
• Background or industry experience in marketing, quantitative analysis and financial analysis.
• Comprehensive knowledge in business strategy, marketing, finance, operations, and data analysis techniques is required.
• Familiarity with JIRA / SQL and Tableau is preferred.
• Strong understanding and working experience in data science and analytics field.
• Experience in planning and proposal-type work for management and business from the perspective of the technology department

· Excellent project management skills, including project planning, resource allocation, and risk management.

· Support for project and customer development by making use of individual strengths (new customer and project development, proposal creation).

· Willingness to work outside of office base and most of all…

· An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Position may be based in Singapore, but project location could be anywhere in the Asia-Pacific Region.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Must have hands-on Logistics / Transport / Trade Operations experience (air freight, warehouse).

Location: 1 day @ Suntec Office / 4 days WFH once independent.

Document Retention:

• Supports the team and department to maintenance of the records retention program as necessitated by business needs and regulations to support compliance with standards, guidelines, and Singapore regulatory agencies (Singapore Customs and Inland Revenue Authority of Singapore [MES Scheme]) requirements.
• Monitors and analyses key performance indicators for the records retention program ensure alignment with records retention policy.
• Uploads Customs Permit, Airway bills/air consignment note, delivery order and copy of commercial invoice accompanying the goods into NetSuite for retention.
• Perform check in NS and ensure all shipping documents (for Export and domestics shipment) are file according to company document retention policy.

Track and Trace:

• Perform daily tracking of all inbound shipments to meet OTD and provide day to day inbound visibility summary (track and trace) to Jabil planners.
• Avoid overflow, Checking and validating all inbound shipments volume with our LSP daily.
• To eliminate warehouse overflow issue at our DF, divert delivery to External warehouse and rearrange delivery to our DF.

Support Shipping and Export Operations Compliance:

• Support Outbound to work with Shipping for cargo readiness and coordinate with our Forwarders to secure flights to meet OTD.
• Review day to day shipping documents and ensure that all trade docs, CI (Commercial Invoices), PL (Packing Lists) and AWB (Airway Bills) in connection with the orders are in place and compliant with shipping practices. (Missing COO, Zero Dollar line item, Taiwan COO issue ship into China, Line item missing in commercial invoice Currency, etc.)

Requirements:

• Diploma/Degree in Logistics, Operations or Business.
• 3-5 years’ experience in Logistics Operations / Trade Compliance / International Shipping industry.
• Ability to multitask, excellent attention to detail and work as per the priorities.
• Excellence time management and dairy organization skills
• Proficient in MS Office applications. (example: Excel)
• Able to work independently, proactive attitude with a passion for learning and provide feedbacks.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Hybrid Working Arrangement
• Great Working Environment and Team Culture
• Centrally Located

Job Description & Requirements

• Identify and map out solution providers in your target market
• Contact that market through calls and meetings.
• Build strong relationships through your market intelligence and strong client delivery to grow your events
• Have a deep understanding of your clients' business objectives to make your event an integral part of the development strategy
• Creative unique package development to suit your clients objectives through conferences and an online platform
• Create in depth proposals that meet all the clients objectives

The Ideal Candidate:

• Accumulated good sales experience in Conferences, Events, Advertising, Media or Market Research
• B2B sales exeperience
• Analytical personality
• Good interpersonal and communication skills
• Strong drive to succeed
• Good team player

• Position: Customer Service Officer
• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Working location: Tanjong Pagar

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Position title : Sales Executive/Assistant Sales Manager/Sales Manager
Location: Tuas (Company transport at designated pick up points - Jurong east, Bukit batok, Choa chu kang, Lakeside, Tuas crescent etc)
Working Days: 5-days work week (40 hrs)
Working hours : 8am – 5pm / 9am – 6pm
Salary : $4,000 to $5,500

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities:

• Develop new customers and maintain existing customers
• Handle new sales enquiries and preparation of quotations
• Work closely with sales team on execution of marketing and sales activities
• Develop and implement strategic plans to increase sales
• Follow up on projects, delivery and relevant documents
• Manager customers' accounts, credits and payments

Requirements:

• Diploma/Degree with 1-2 years of sales experience in steel industry
• Possess good knowledge of various steel products with prior experience in project sales
• Proficient in sales prospecting and able to drive sales process from plan to close

Overview

Microsoft Consumer Sales Organization (CSO) works across all Microsoft products and services sold to Consumers -- under Microsoft Solution Areas Gaming covering Xbox Hardware and Services; Devices and Creativity covering Surface, Office and Windows. The CSO team partners with internal and external customers alike with the goal of maximizing revenue, market share, and mutual profit ensuring the highest ethics and compliance in any action.

As any finance organization in Microsoft, we:

• Land the company vision around the transformation of our business, consumption and customer orientation in the subsidiaries and externally.
• Drive strategic resource allocation and investments through local insights, ensuring optimal returns aligned with our worldwide strategy.
• Build trust to lay the foundation of long-term growth from a partner and shareholder point of view in a compliant way.

CSO Finance is a truly global finance team highly engaged in developing its talents and having them evolve in a moving environment. CSO Finance spans all finance functions; we span working with Marketing to drive our product categories, with Supply and Ops to ensure we have the right product in the right places, with Sales to understand our Partner Account mechanics and Channel Strategy, manage the organization’s Rhythm of Business (RoB) and are custodians of the Profit & Loss (P&L). We chart our Growth path in existing businesses and in net new areas for the company, whilst prioritizing creating a more Inclusive Microsoft across our products, our culture and our marketing and every customer engagement.

The Asia Gaming FP&A Controller role is an excellent opportunity to be at the heart of a dynamic business at a critical point of evolution. You will play an instrumental role in orchestrating financial processes and business insights, identifying and critically assessing investment opportunities optimizing between margin & share to drive profitable sustainable growth engines and shape the landing of our Worldwide strategy. You will work with diverse teams in matrix organizations influencing Regional, Worldwide CSO and Engineering Groups (EG) teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Prioritize

• Drive the overall finance performance and forecast accuracy for Asia Gaming working with the Category, Channel Marketing and Sales teams to understand the drivers and the levers available to influence - proactively flagging upsides, risks, actions needed and managing the overall investments and Gross Margin.
• Delivers results through tracking performance, report accuracy, and partnering with business leaders to ensure execution of plans and accountability for results. Manages the rhythm of the business for area of responsibility including monthly close, recurring business review preparation and budgeting.
• Drive key financial process (P&L, outlook, forecast, budget) in conjunction with the territory teams - be the voice of business partners, champion simplicity, drive consistency, focus & prioritization on what matters, provide objective risk / upside assessment - ensure all of this is delivered within the existing standard CSO finance processes.

Partnership

• Partner with Worldwide/Asia Gaming to drive cross-group alignment for Investment strategy and priorities delivering clarity on priorities and investments.
• Partner with Sales and channel marketing to understand cost to serve by priority and partner investments for GM optimization.
• Share business insights and advance solutions and action plans to drive business goals and short-term accountabilities. Provides credible insights into industry benchmarks and consumer trends to drive growth. Implements creative ways to show patterns and draw conclusions to help drive decisions and clearly communicate findings. Articulates understanding and awareness of business partner situation.
• Works directly with business partners to translate top-down targets to an accountable budget for each group. Completes and reviews analysis, modeling, and research to support preliminary and adjusted forecast cycles. Partners and solicits insight from business and commercial stakeholders.
• Facilitates resolve complex issues. Manages and executes processes through engagement with internal and external stakeholders.

Protect

• Drives the right tone from executive leadership and ensures strict adherence and understanding of Microsoft policies on risk and compliance. Influences leadership to ensure compliance is a top priority and modeled throughout the organization.
• Drives a compliant culture through actions and decisions to instil trust. Advocates, educates, and promotes best practices and new developments.  Encourages asking questions and identifying risks to compliance.
• Champions Microsoft privacy, security, and ethical standards. Advances key compliance initiatives.

Qualifications

Required Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance. OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance. OR equivalent experience.
• Possess solid understanding and exposure in supporting multi-countries segments within Asia region.

Preferred Qualifications

• 3+ years experience in multinationals with multi-product/multi-segment finance roles, ideally within the technology or software industry.
• Strong collaboration and communication skills with proven ability to partner, build trust and present to key stakeholders including Executive Management.
• Demonstrated experience in problem solving and driving transformation/improvements with ability to manage multiple and competing tasks/priorities to closure.
• Ability to analyze, interpret and explain business results whilst leveraging a data-driven approach.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

As an Assistant Manager/Senior Executive, Sector Integration, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and work on projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline with 2 years of work experience or entry level candidates with relevant skillsets are welcome to apply.
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage

Position: Branch Manager

• 4 days off a month (Every Sunday and PH off)
• Working Hour: Weekdays - 11am to 8pm; Weekend - 11am to 6pm
• Working Location: Far East Plaza
• Salary Range: $ 2500 - $ 3300 + $ 200 Attendance Allowance + $ 1000 performance bonus + Overriding

Requirements:

• Proven experience as a Branch Manager or in a similar managerial role in the beauty industry.
• Strong knowledge of beauty products and treatments.
• Proficiency in using management software and Microsoft Office Suite.

Job Summary:

As the Branch Manager, you will play a dual role in overseeing the daily operations of the branch while also providing expert beauty advice and personalized service to clients. You will lead and motivate the team, drive sales, and ensure the branch operates efficiently and effectively.

Responsibilities:

A) Branch Management:

• Oversee all day-to-day operations of the branch.
• Lead, train, and motivate a team of beauty therapists, consultants, and other staffs.
• Ensure excellent customer service and resolve any client complaints or issues.
• Monitor and manage inventory levels, ordering supplies as needed.
• Develop and implement strategies to increase sales and profitability.
• Maintain the branch’s appearance and ensure all equipment is in good working order.
• Conduct regular performance evaluations and provide feedback to staffs.
• Ensure compliance with health and safety regulations.
• Manage the branch budget and financial performance.

B ) Beauty:

• Greet and assist customers in selecting and delivery effective treatments suited to their needs.
• Maintain an in-depth knowledge of the latest beauty products and trends.
• Meet or exceed sales targets and contribute to the overall store performance.
• Build and maintain strong customer relationships to encourage repeat business.
• Handle customer inquiries and resolve any issues promptly and effectively.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Join a dynamic and growing leather cleaning & restoration company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days
• Off on Saturdays, Sundays and Public Holidays

Position title : Service coordinator cum Admin

Location: Upper Thompson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/GCE A Level/Diploma holder
• Only Singaporeans might apply
• Prior working experience in Call Centre roles handling HR professionals/manager
• Travel in Singapore to do face-to-face survey
• Proficient in Microsoft Excel
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Overview of role

In this role, you will effectively manage others and collaborate cross functionally to deliver critical innovations across multiple projects. You will lead your team to deliver projects and/or capability building innovation to the business. You will also have responsibility for delivery of technical rigor and mastery in your organization. If this sounds exciting to you, read on!

Your team
You will be working with a global team of technical experts while being close to commercial leaders via the Singapore Innovation Centre. You will receive guidance and coaching from Senior Directors on a regular basis.

Key Responsibilities

• Proactively partnering with R&D leaders and teams to create & deliver programs and projects against their toughest business and innovation challenges.
• Have ownership of significant deliverables for a project/ program. Responsible for determining priorities, defining the work, and setting expectations to deliver against the business and R&D/project/program objectives.
• Define and solve business needs and problems of considerable scope by integrating knowledge, intuition, and continued hands-on, in-the-lab experimentation as needed.
• Set and re-adjust project direction and approach as new learning becomes available.
• Integrate internal and external innovation capabilities to resolve problems and deliver superior results.
• Role model a “People First” inclusive and respectful

Qualifications

• Bachelors or Masters degree in Science or Engineering fields
• 8+ years’ FMCG or relevant Innovation experience: envisaging, developing and delivering innovation to meet consumer needs and grow the business
• Experiences in applying the science in actual product innovation/ commercialization.
• Proven technical mastery and problem solving: including business, consumer and technical problem (re)definition, hypothesis development and learning plan delivery – leading to successful business outcomes and growth.
• Strong on acquiring up-to-date external information and working with external partners, integrating big amount of information into data-based insights & recommendations.
• Having an ability to envisage the future while finding the common ground and matching the external possibilities with internal needs, to create the joint vision and deliver the end business outcomes.
• Posses excellent international and interpersonal communication and influencing skills for internal and external relationship building and collaborations.
• Proactive & collaborative leadership and highly self-motivated to work across multiple internal and external organizational boundaries whilst maintaining a focus on the consumer and business outcome.

About Us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.Visit http://www.pg.com to know more.Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Oversee and track vessel port calls.
• Review and confirm port cost estimates.
• Find and negotiate opportunities for cost savings.
• Monitor vessel operations during port calls.
• Create reports and manage other assigned tasks.

Requirements:

• Diploma and above
• At least 2 years Marine /Freight forwarding experience in Energy/Oil &Gas industry.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Why Should You Work for KFC?

At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - our people, The Originals. And we welcome you to join us. Bring your individuality. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Every piece of you. Bring it. Even the parts you don’t like. Because we value our people no matter what. That’s just how our inclusive culture works – everyone has a seat at our table. We’ll feed your potential and we’ll support you to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do is Bring It.

ABOUT THE ROLE

We have an ambition to be the most-loved QSR brand in Asia. You will play a key role in helping grow KFC’s business through activating operations systems execution, adoption and ongoing enhancement to support the Operations Strategy in Asia. You will drive adoption from an operational perspective of key systems including KFC Connect, Kitchen Management System, Drive Thru timers, BOH System, Speed of Service systems, Labour Management, Delivery Management, and other systems aimed at enhancing the customer, people and shareholder experience. You will work closely with Operations Performance Managers, cross-functional Asia teams, global counterparts and our franchisee partners across Asia to influence and achieve adoption and execution of operating systems.

WHAT SUCCESS LOOKS LIKE

You will be a valued partner to our KFC Asia Franchise business. Market assignments will change from time to time. You will have indirect impact upon System Sales = USD$2 billion FY22.

You will be based in Singapore with some traveling required.

MAKE A DIFFERENCE… with your role’s responsibilities

You will be responsible for:

A. OPERATIONS SYSTEMS LEADERSHIP - KFC CONNECT: (50%)

• Lead the market launch, adoption, execution and enhancement of the KFC Connect operations system. Project manage market rollouts in consultation with the franchisepartner, the operations performance manager, cross functional teams and global counterparts to deliver on-time launch and full adoption of Connect in each market.
• Drive seamless execution and operational adoption of integrated KFC Connect programs such as Success Routines and Microapps specific. Be the key operations SME contact for systems maintenance related to approving and executing (where possible) the adjustment of Success Routines and Microapps that require operational input.
• Deliver seamless and full adoption of key KFC Connect Apps including the ARL App, the Manager App, the Restaurant App and the Admin tool.
• Work with Restaurant Excellence counterparts to ensure presentation of other critical data sources within KFC Connect including ROCC and KFC Listens.
• Rollout and drive adoption of Connected Kitchen tools including MRD printers and IOT Sensor in consultation with the YUM Asia technology teams
• Define and localise as needed standards and CSLs for KFC Connect. Work cross-functionally to drive availability and adoption of training materials for restaurants.
• KFC Connect vendor management for market-specific adjustments, debugging, and integrations that doesn’t require significant technology intervention.
• Coordinate and conduct feedback ongoing process to ensure i) operations issues are identified and resolved ii) continuous improvement of Franchisee’s Ops efficiency and competitiveness
• Deliver overall support for KFC Connect including training, upgrades, updates, analytics and reporting on the adoption and execution of the program.

B. OPERATIONS SYSTEMS LEADERSHIP – RESTAURANT SYSTEMS: (50%)

• Lead the market launch, adoption, execution and enhancement of key KFC restaurant operating systems. Project manage market rollouts in consultation with the franchise partner, operations performance managers, cross functional teams and global counterparts to deliver on-time launch and full adoption. Co-define the adoption roadmap by franchise market and build alignment on the delivering on time execution.
• Key operational systems include Kitchen Management System, Drive Thru timers, BOH System, Speed of Service systems, Labour Management, Delivery Management, and other systems. This role will focus on the market training, adoption and operational systems enhancement, and not the IT setup, coding of systems or vendor management.
• Define, lead and deliver operational adoption and training of agreed operations systems rollouts in consultation with technology, franchisee, restaurant excellence and operations counterparts.
• Seek opportunities and perform ad hoc market analysis (e.g. speed of service, delivery rider efficiency, cost of labour) that drive engagement and business case
• Support key initiatives to drive engagement of restaurant systems including Operations Forum, Speed College and alike depending on the markets strategic needs
• Other ad-hoc duties as assigned

BRING YOUR BEST SELF… with your top-notch qualifications

You must be/have:

• A bachelor’s degree in business, engineering, technology or related fields
• 4+ years of above restaurant KFC or other chain operations experience. Lean process management would be a plus. RGM experience highly desirable.
• Strong interest in technology, data analysis and digital operating systems.
• An action driver with a strong ability to manage multiple projects and prioritise.
• An ability to influence and manage stakeholders of all levels including franchise partners and cross functional teams locally and internationally
• A clear communicator and be discreet in handling confidential information.
• Appropriately detailed, meticulous and professional
• A quick learner with a positive attitude that works well under pressure
• Fluent in English with an appetite to lead and learn other cultures

HAVE FUN… growing and thriving with us

Reporting to the Restaurant Excellence Lead, this person will work closely with a great support network and platforms to build you for success:

• Franchisee Partners within Greater Asia
• Leadership Teams
• Internal Regional Yum! Team and Global Equipment Team
• Equipment suppliers

KFC Asia is an equal opportunity employer with an inclusive culture that let’s your

Originality shine and provides a flexible working environment, great benefits and colleagues to support you along the way.

Ready to join? Click APPLY to start your Original journey!

Please note that when applying for a position at KFC, we collect and store the personal data you have supplied for recruitment activity purposes only.

Job Responsibilities:

1. Independently plan and execute events, develop multi-level and differentiated event planning and execution schemes, and be responsible for the follow-up, execution, and review of the events, as well as the overall data related to the events.

2. Launch corresponding operational initiatives based on the user lifecycle; collaborate with product and development teams to design and optimize the event operation system, and enhance the construction of the event operation components backend.

3. Improve user transaction conversion and transaction frequency through effective methods, and iterate on event operation strategies.

4. Monitor user data metrics and continuously improve user acquisition, conversion, and retention.

Job Requirements:

1. Full-time bachelor's degree or higher from a recognized university, with at least 2 years of experience in event operation or user operation.

Proficient in data analysis methods and able to guide work through data insights.

2. Creative, thoughtful, sensitive to trends, and possesses strong learning and adaptation abilities.

3. Experience in operating activities for internet financial products is preferred.

4. Goal-oriented, skilled in identifying and solving problems.