The Operations Manager should oversee daily operations, manage staff, and ensure exceptional customer service. Responsibilities include resource optimization, financial oversight, compliance with regulations and policies, problem-solving, and reporting. The ideal candidate has strong leadership, communication, and problem-solving skills, with a background in operations management and customer service.

1. Overall Operations Management and Staff Supervision: Oversee the day-to-day operations of the company, including managing a team of staff members, scheduling shifts, assigning tasks, and providing guidance and support as needed.

2. Customer Service and Communication: Ensure excellent customer service standards are maintained at all times, address customer complaints or issues promptly and effectively, and facilitate communication and coordination between different departments or teams within the company to ensure smooth workflow and collaboration.

3. Resource Management and Basic Financial Oversight: Manage resources such as inventory, equipment, and supplies to ensure optimal utilization and cost-effectiveness, assist with basic financial tasks such as budgeting, expense tracking, and cost control within assigned areas of responsibility.

Requirements:

1. Financial and Resource Management: Proficiency in budgeting, expense tracking, cost control, and optimizing resource utilization.

2. Data Analysis and Reporting: Ability to analyze operational metrics, generate reports, and make data-driven decisions.

3. Inventory and Procurement Management: Skills in inventory control, procurement, and stock optimization.

1. Must qualify for mandatory documentations to work in Changi Airport (i.e. Airport Pass administered by Airport Police)

2. Rotational shift work (e.g. week 1 - 0800H to 1700H // week 2 - 1300H to 2200H // week 3 - 1800H to 0300H // week 4 - 0100H to 1000H etc)

3. Work environment subjected weather elements (i.e. no shelter at airport tarmac, under rain / sun)

4. Proficient communications in English (to liaise with various stakeholders operating at the flights)

5. Basic literacy in Microsoft office (for generating & submitting of daily operational / incident reports etc)

6. Point of contact for client's operational counterparts; to coordinate & implement changes as directed.

7. Possession a valid Airfield Driving Permit (ADP) would be a bonus.

Responsibilities:

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities:

• Plan monthly enrichment programme schedules and holiday camps for all schools.
• Liaise between schools and enrichment programme vendors to confirm the schedule.
• Inform respective schools to broadcast the available enrichment programme to the parents.
• Handle parents’ queries, feedback and enrolment promptly and professionally.
• Provide parents with clear explanations on our programmes via various communication channels.
• Prepare necessary in the portal for registration.
• Follow up with parents for registration, payment and programme schedules.
• Prepare enrolment list, teachers detail to send to schools before the start of programme.
• Work closely with vendors and schools for any cancellation/replacement class.
• Inform parents on cancellation/replacement of classes if any.
• Process ad-hoc credit refunds for students who are withdrawing/graduating.
• Execute payment process for the enrichment programme vendors.
• Correspond with ECF for sponsored students and enrichment programmes.
• Provide operational support for all enrichment programmes.
• Prepare monthly and termly revenue and costing reports for E-reach.
• Prepare monthly programme enrolment report for E-reach.
• Reception duties, answering any phone and email enquiries.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Possesses at least GCE ‘A’ levels or the equivalent.
• Minimum 1-year experience working in a customer service.
• Required to work shift hours and on weekends.
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality or education industry are most preferred.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.
• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
• Careful, meticulous, with an eye for detail.
• Well-organised, methodical with strong time-management abilities to manage multiple tasks.

We are assisting our client, an established healthcare organization, in searching for an experienced Hospital Operations Manager to join their team. The manager will collaborate with multidisciplinary teams to drive operational excellence, manage vendor relationships, and oversee budgeting and financial management.

Responsibilities

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
• Implement best practices for inventory management and track linen usage to optimize costs.
• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
• Monitor food safety and quality standards in compliance with health regulations.
• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
• Implement strategies to reduce bed wait times and optimize bed turnover.
• Supervise the claims processing team to ensure accurate and timely submissions to the agency
• Work with relevant departments to resolve issues and improve work process efficiency.
• Analyse claims data to identify trends and areas for improvement.
• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
• Prepare for and facilitate external accreditation and inspection processes.
• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
• Conduct regular audits for staff on data protection policies and best practices.
• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
• Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
• Participate in interdisciplinary meetings to address operational challenges and develop solutions.
• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
• Conduct performance evaluations and provide coaching to enhance team performance.
• Develop and manage operational budgets, ensuring alignment with organizational financial goals.
• Monitor expenditures and implement cost-control measures to maintain financial stability.
• Leverage data analytics to inform and guide operational decisions within the healthcare facility.
• Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
• Address feedback and concerns from staff and patients to improve service delivery.
• Assume other responsibilities relevant to the position as delegated from time to time, including work relating to the expansion of services and development of new services or new projects.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in project management and financial analysis.
• Knowledge of PDPA and healthcare regulations.
• Carry out other responsibilities and duties as assigned from time to time.

Meta is seeking a Benefits Operations Specialist to assist in supporting the company’s various benefits programs Internationally. The person in this role will make an impact supporting the implementation of program and systems changes and manage the day-to-day operations and vendor management for benefit programs.

This role is based in Singapore and will lead projects, process improvement, metrics, and ensure a high touch employee experience. The person in this role will partner closely with the Benefits, Legal, People Tools, Payroll, and HRBP teams.

This is a full time role based in our Singapore office.

Responsibilities

• Review programs for opportunities to automate, increase efficiencies and outsource. Benefits Manager to operationalize new global and regional programs
• Represent the Benefits team as a subject matter expert in a specific area. Drive benefits process improvement activities, including process design, documentation, and training
• Using data, identify opportunities to improve existing and build scalable processes, leveraging technology where possible.
• Make informed decisions/ recommendations using data to support these decisions.
• Run ad hoc reports on benefits utilization and establish metrics. Ensure performance against metrics is tracked, measured, and shared.
• Manage the ongoing vendor management and administration of various benefit programs, including program analysis and recommendations
• Partner with the Benefits Manager to operationalize new global and regional programs
• Design and implement effective communication and education strategies regarding benefits programs

Minimum Qualifications

• 5+ years’ experience in benefits and/or HR operation in a fast paced organization
• Experience in implementation of different benefit programs across International (APAC, EMEA & LATAM)
• Must demonstrate strong analytical and problem solving skills
• Must have ability to effectively use data to drive recommendations
• Ability to interact with all levels of a professional organization
• A self starter with ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
• Strong project management skills including task initiation, prioritization, completion
• Excellent oral and written communication skills
• Experience in Medical & Health Insurance (including mental health) programs and operations processes.
• Familiar with Lean Methodologies

Preferred Qualifications

• Employee Benefits with knowledge on Operational Efficiency

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities and Duties:

• Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
• Utilise IT systems to analyze data, prepare presentation and reports
• Coordinate internal and external stakeholders to implement new programmes/services
• Monitor project Key Performance Indicators (KPIs) and ensure timely completion
• Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
• Work with internal and external stakeholders in the area of feedback management
• Perform any other responsibilities assigned.

Job Requirements:

• Bachelor’s Degree in business administration, healthcare administration or related field
• At least 3 years of experience in managing outpatient service operations
• Proficient in MS office applications (Excel, PowerPoint, Word) and data management
• Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
• Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
• Pleasant disposition, strong interpersonal and communication (verbal & written) skills
• Strong planning, organization and coordination skills. Have experience in data analysis
• A team player who is meticulous, result focused and manages pressure well

The People Ops Manager is a key member of the People Operations team in helping support a SHIELD to be a great place to work for our employees globally. We're looking for a passionate and motivated individual, that is able to execute functions independently and yet work collaboratively to support our People Ops projects in a fast pace environment.

Responsibilities

• Plan and coordinate SHIELD's workforce to best use our employees’ talents
• Link SHIELD’s management with our employees
• Plan and oversee employee benefit programs
• Serve as a consultant with other team leads advising them on human resources issues
• Work alongside internal teams to drive the end-to-end recruitment processes
• Handle staffing issues, such as mediating disputes and directing disciplinary procedures

• Bachelor's Degree in Business or related fields
• Minimum 5 years of relevant experience
• Ability to work independently and as a team player in a fast-paced environment
• Problem solver with strong initiative and meticulousness
• Have a strong affinity for critical thinking, hands-on execution, and result orientation
• Demonstrated capabilities with people and project management
• Versatile and has strong perseverance mindset
• Excellent verbal and written communication skills

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Hiring & training restaurant staff following company policies
• Speaking with diners to address concerns or solve problems
• Creating work schedules for restaurant staff
• Managing inventory of food, supplies, and equipment
• Training and supervising staff, ensuring quality service and excellent overall performance

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

As an Assistant Manager / Conservatory Operations, you will be responsible for the husbandry and maintenance of the plants and displays within the Conservatories.

You will be required to manage multiple stakeholders including horticulture vendors, collaboration partners and cultural groups who may be involved in the floral displays.

You will manage and contribute to programs and activities to provide a more immersive experience for our visitors through our floral displays.

Requirements:

• Degree in Horticulture/ Botany/ Plant Science/ Environmental Science-related discipline, preferably with 2 years’ of relevant working experience in a relevant field of work
• Possess a keen and passionate interest in plants and gardening with a focus on exceeding visitor expectations
• Assist in coming out with the concept art for floral displays and other installations in the conservatories
• Ability to work out innovative solutions to challenges which may arise
• Service-oriented team player who is prepared to be hands-on
• Experience in horticulture, plants and flowers would be an advantage
• Strong oral and written communication skills as well as interpersonal skills to build relationships and cultivate collaborations and partnerships
• Good knowledge of various computer software and applications including Microsoft Office

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Oversee the daily operations of the New Business team, ensuring that all applications are processed within established turnaround times.
• Monitor and assess team performance to uphold high standards of service quality and operational efficiency.
• Prepare regular management reports that provide insights into key performance metrics, department performance, and operational insights. Use data to make actionable recommendations.
• Continuously seek opportunities to improve operational processes, enhancing overall productivity and accuracy.
• Ensure that all operations comply with internal policies and regulatory requirements.
• Conduct quality checks on applications to minimize errors and reduce risk, maintaining a strong focus on service quality.
• Lead, coach, and mentor the New Business team, promoting a collaborative and high-performance culture.
• Conduct regular performance reviews and provide constructive feedback to foster a positive work environment.
• Act as a primary liaison for business partners, handling communication related to new business processes, product updates, and service expectations.
• Conduct training sessions for business partners to support understanding of policies and procedures, ensuring seamless collaboration.
• Address and resolve inquiries from business partners promptly to maintain strong working relationships.
• Lead and execute new business projects or initiatives, collaborating with the HOD and cross-functional teams
• Assist the HOD in ad-hoc tasks as assigned.

REQUIREMENTS

• Experience in product development, business administration and client relationship management would be preferred
• The ideal candidate should have minimum 5 years experience in team lead role
• PC literate in Word, Excel and PowerPoint
• Knowledge on AS400 is an added advantage
• Excellent analytical skills, ability to define, research and resolve problems
• Excellent organizational, communication and interpersonal skills
• Ability to prioritize and work effectively under deadlines
• Committed, take ownership and results-driven

Overview

In this role you will support the management in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.

Responsibilities

· Manage and be accountable for outlets’ overall operations

· Assist LWB’s Quality Assurance Executive to ensure outlet operations are compliant with ISO standards

· Update training handbook and standard operating procedures for outlet operations

· Manage outlet schedules

· Develop strategies and streamline work processes to improve productivity

· Ensure that outlets’ premises are in good working condition

· Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning

· Forecast resource and manpower needs

· Formulate strategies to minimise waste production

· Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth

· Conduct preliminary performance appraisal and exit interviews

· To manage outlet staff grievances and conflicts and issue disciplinary action when necessary

· Provide timely outlet activity reports to the management

Minimum qualifications

· Proven track record in leading a team

· Experience in F&B operations

Requirements

· Good communication and interpersonal skills

· Good team player

· Able to work within deadlines and well-organised

· Positive attitude and eager to learn

· Display strong initiative and able to work independently

· Thrive in a fast-paced environment and able to adapt quickly

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

This role offers an exciting opportunity to be part of an initiative to plan and implement automation of operational processes. The successful candidate will have a comprehensive view of the firm's operations, including booking, confirmations, verification, settlements and failed trade resolution for hedge funds and EAM businesses.

• End-to-end oversight of trade operations
• Opportunity to contribute to automation initiatives
• Comprehensive view of firm's operations

What you'll do:

As a Senior Fund Operations Manager, you will play a pivotal role in managing the firm's operations. Your responsibilities will span across various aspects of investment operations, from managing relationships with service providers to handling daily trade processing and reconciliation. You will also be involved in fund accounting and client reporting. This role provides an excellent opportunity to contribute to the planning and implementation of automation initiatives within the firm.

• Manage and review relationships with service providers such as custodians, brokers, fund administrators etc.
• Handle daily trade processing and reconciliation, follow up on settlement issues primarily in equities
• Oversee corporate actions and cash flow management, prepare payment instructions to fund and firm vendors.
• Perform fund accounting (equalization), review daily, weekly and monthly NAV reports
• Assist in fund and firm audits
• Provide risk management, compliance & regulatory support
• Coordinate new fund launches, liaise with service providers for legal documentation and connecting trading and portfolio systems
• Undertake general office administration tasks

What you bring:

The ideal candidate for the Senior Fund Operations Manager role brings a wealth of experience in investment operations along with strong leadership skills. You are detail-oriented, resourceful, and proficient in Microsoft Excel. Your understanding of equities and related derivative products sets you apart. You possess excellent communication skills and can comfortably work under tight daily deadlines. Japanese language skills at a business level would be an added advantage.

• Degree in a relevant course such as Finance, Business, Accounting or Economics
• At least 5 years of experience in any area of investment operations, with some years in a leadership position.
• Detail-oriented and resourceful approach to work
• Proficiency in Microsoft Excel
• Japanese language skills at business level would be advantageous
• Good understanding of equities and related derivative products
• Excellent communication skills
• Ability to work under tight daily deadlines

What sets this company apart:

Our client is a leading player in the finance industry with a reputation for excellence. They offer an inclusive work environment that values diversity and fosters growth. Their commitment to innovation is evident in their ongoing automation initiatives aimed at streamlining operational processes. This is an exceptional opportunity to join a firm that is not only committed to their clients but also to the professional development of their employees.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

The duties and responsibilities of a AIR TRAFFIC OPERATIONS ASST MANAGER include1:

· Ensure to maximize profitability by superior client service, effectual and prompt communications as well as follow-up on every pending matter with customer.

· Guide, lead and support managers daily on issues if any associated with human resources, operations, communication, standardizing procedures, revenue enhancement and systems applications.

· Implement processes to accomplish customer needs.

· Develop and implement plans, policies and programs to attain anticipated company needs in areas of functional responsibility.

· Ensure conformance with corporate policies guidelines and varied regulatory requirements.

· Ensure freight being expedited safely plus timely manner.

· Direct as well as train management staff for sound human relations plus operational skills.

· Ensure rules, directives and methods are conveyed to all station personnel.

· Ensure safety procedures and programs are executed and maintained.

· Utilize entire superior communication skills with purpose to motivate staff as well as develop effective working relations with executives, peers and clients.

QUALIFICATIONS AND SKILLS

The candidate should possess the following qualifications and skills:

l MBA, BA OR BSc,

l Five years of professional experience at the similar position, 10 years of overall sales experiences.

l Excellent presentation and communication skills,

l experience working in Chinese carrier is a preference

l Excellent command of spoken and written Chinese/English

TO APPLY:

Interested candidates to send their applications to: [email protected] by 03 DEC 2024.

JOB SCOPE

Summary of Job Responsibilities

Job Responsibilities

• Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
• Conducts daily briefings and attend meetings
• Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
• Check VIP rooms prior to check in and in-house.
• Ensure that the requirements of VIP arrivals and in-house guests are managed well.
• Ensures turndown services are done in accordance to Marina Bay Sands standard.
• Handles all complaints and guest surveys pertaining to housekeeping service.
• Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
• Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
• Ensure that the turnaround of the “House Status” is timely
• Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
• Ensure a clean, safe and pleasing environment for all Guests and Team Members.
• Help manage operating costs, especially labour, productivity and operating supply consumption.
• Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
• Supervise, train, schedule, mentor, develop and evaluate Team Members.
• Ensure all tasks are performed on time and according to safety standards.
• Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
• Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
• Recommend the timely replacement of guest room and suite supplies and equipment.
• Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
• Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
• Help manage periodic cleaning programs.
• Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
• Ensures that team members are always fairly treated without favour or unfair expectations.
• Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
• Ensures high standard of personal presentation and grooming, acting as positive role model.
• Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.

Core Leadership Competencies

• Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
• Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
• Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
• Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
• People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
• Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
• Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
• Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.

JOB REQUIREMENTS

Education & Certification

• Minimum College Diploma or University Degree in Hotel Management.

Experience

• At least 3 years in a supervisory role in a five star hotel housekeeping or related environment.
• Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
• Knowledge in multi-cultural service protocols and standard.
• Experience in hotel pre-opening/renovation at supervisory/managerial levels.

Competencies

• Fluent in English
• Strong leadership competencies.
• Good time management, organizational, communication and motivational skills.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ability to drive consistent excellence in repetitive process driven task.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

The Assistant Manager (Operations) assists the management of cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts and work incidents. The candidate is also required to implement and recommend operation plans to improve work processes and service quality for the organization, required to performs site visits and is expected to communicate with relevant stakeholders and clients as part of his role in performing operational duties.

Job scope:

• Coordinate with supervisor and client to ensure quality service delivery
• Ensure cleaning teams adhere to safety measures to during cleaning operation
• Assist in budget planning for cleaning operations
• Compile and analyze relevant data to propose recommendations for cleaning process improvement
• Assist in development and review of operation plans to improve work procedures and quality service
• Review daily cleaning job reports for submission to management
• Allocate equipment and/or technologies and supplies to project sites
• Maintain stock of supplies of materials and equipment
• Identify and recommend suitable equipment and/or technologies to improve cleaning operations
• Implement maintenance schedules for tools and equipment
• Facilitate planning of work schedules and deployment of manpower
• Facilitate effective work processes
• Facilitate the capability development of staff
• Interpret tender specifications and prepare quotations for cleaning operations and assist in terms, conditions and pricing negotiation process
• Liaise between internal and external parties to analyse and solidify an overall contract strategy
• Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations
• Raise requests for purchases as required within agreed limits
• Ensure contractual payments are follow up
• Assist in resolving existing contract conflicts
• Report potential risks on contractual changes to the management
• Guide teams to respond to major incidents and emergencies
• Report and update on major incidents and emergencies to the management

Requirements:

• Secondary school education and above
• Preferably with prior supervisory experience in manpower intensive industry
• Location: Islandwide
• Working conditions: 5.5 days work week

We’re Building the Future of Capital Markets; enabling entrepreneurship,
job creation, financial inclusion, and economic resilience

As Asia's largest licensed digital securities exchange for alternative investments, Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies, we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship, job creation, financial inclusion, and economic resilience, fostering a brighter future for emerging markets and economies.

Empowering Private Markets: Through our Digital Exchange, we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks, ultimately facilitating access and liquidity in private markets.

Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products, including equities, private credit, funds, and asset-backed securities (“ABS”) (representing Real World Assets ("RWA") like whiskies, wines, art, watches, and real estate) to include fund management and digital custody services.

As the only integrated securities exchange, brokerage, and fund management group with the necessary regulatory licenses and a proven track record in Southeast Asia, we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally.

Established in 2016 and headquartered in Singapore, Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us.

About The Role

We’re looking for analytical and passionate people to join our proven team as Operations Manager, based in Singapore. This role involves overseeing and optimizing operational processes related to custody and trade settlement, taking the lead on projects to enhance efficiency, and maintaining strong relationships with both internal and external stakeholders to ensure seamless operations in the financial domain.

Some Of The Key Responsibilities Include

• Establish, manage and control operational processes across custody and trade settlement for Alta’s businesses in Singapore and Malaysia.
• Managing and driving projects. The Senior Operations Manager will lead and drive cross-functional projects and new initiatives, in addition to recurring business-as-usual (BAU) tasks.
• Lead and own key relationships with internal and external stakeholders across various functions including technology, compliance, etc.
• Oversee daily processing of trades and ensure on-time settlement of all trades (across financial products including Equity, Fixed Income, and others) - this also includes processing of Corporate Action Events and product life cycle.
• Manage post-trade settlement functions such as processing of trade instructions, ensuring instructions are communicated properly, relaying trade status back to clients and troubleshooting of trade queries and issues.
• Undertake process and system enhancements to achieve optimum productivity and process efficiency
• Ensure full compliance to all policies and regulations; manage and ensure effective service delivery to internal and external clients.
• Ensure smooth and efficient settlement and custody processes and documentation, liaising with counterparties and custodians for any trade mismatches, failures/issues to ensure fast and effective resolution.
• Lead and manage a team in a regional capacity, demonstrating strong leadership skills and fostering collaboration.

About You

• At least 5 years of experience in a securities/banking-related role
• Experience working for a smaller fintech or startup is a big plus as this role spans across a lot of areas and the candidate will need to deal with ambiguity.
• Good knowledge of securities operations workflows, custody procedures, settlement processes
• Understanding of product parameters, policies, guidelines and regulatory requirements on domestic and global market operations
• Product knowledge of financial securities
• Experience in driving initiatives and change implementations
• Excellent interpersonal and client-servicing skills
• Effective communication skills with proficiency in writing and presentations
• Adaptable and resilient, strong problem-solving skills, and intellectually inquisitive
• Great team player, and willing to learn

If you are interested, please send your resume to jobs@alta.exchange

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Job Description & Requirements

The primary role of the Manager / Assistant Manager, Operations is to provide support to the General Manager and any other persons or companies assigned, in a professional and timely manner.

Meticulous and insightful, this individual possesses excellent communication, negotiation, leadership and people management skills, and is able to work with fellow partners, management and colleagues to execute events within tight schedules and stipulated budget.

This individual must be flexible in terms of job scope and work hours to meet the demands of our fast-paced and dynamic organization. The ideal incumbent will have a cheerful disposition, impeccable personal grooming, is highly independent, resourceful and takes initiative, and has effective communication, time management, planning and organizational skills.

Job Responsibilities

• Define types and scale of the projects, propose a suitable venue, and develop event layout and seating plans
• Maintain good relationship with all stakeholders and source for new stakeholders when required
• Liaise and negotiate with all stakeholders, balancing cost efficiency and optimum performance for the events
• Create and propose profit and loss budget for different project profiles
• Oversee and develop operation plans from the start to the end of the events, including contingency and risk management plans
• Coordinate with vendors such as transportation, accommodation, production, ticketing agent and venue to ensure adherence to event plans, budget and ensuring everything runs smoothly and accurately
• Oversee and manage event expenditure within events budget, liaise with finance on invoicing and payment matters to ensure timely settlement
• Manage and liaise with artiste management on the requirements for the events
• Manage all escalated customer enquiries, requests and feedback promptly and professionally
• Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
• Manage a team of 3-4 members in the operation department and tasking them to different projects
• Evaluate latest technology trends that can be leveraged to spur innovation in events and customer experience
• Recommend measures to improve processes, always strive to do better and adopt best practices
• Resolve all project issues and deviations to ensure that projects are executed as planned
• Review project deliverables to ensure that they adhere to event plans
• Explore and manage all other projects within the team such as exhibition, merchandise and customer experience programs
• Support ad hoc projects as directed by the General Manager

Job Requirements

• Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
• Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment or Exhibition
• Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
• Great attention to detail, is highly responsible and takes pride and ownership in work done
• Excellent people managing skills
• Highly independent and resourceful team player with impeccable integrity
• Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organisational skills
• Able to multitask, work well in a diverse and dynamic environment and under pressure during events
• Fluent in written and spoken English; other language proficiency such as Mandarin/ Korean/ Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
• Comfortable and have readiness to work longer and irregular hours including weekends during event period

About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. RELEX’s AI-driven, cloud-based platform helps retailers and consumer brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. RELEX recently announced the successful closure of a $500M+ funding round, bringing the company’s valuation to $5.7B.

RELEX is trusted by leading brands including NTUC, Siam Makro, Estee Lauder, Sephora, Baby Bunting, Delivery Hero, and has offices across North America, Europe, and the Asia Pacific region.

Job purpose: Responsible for the development, presentation and management of all Services customer proposals

Role overview:

To support our expanding sales opportunities and pipeline, we are introducing a new role focused on supporting the development and positioning of our Professional Services in the South East Asia Region.

In this role, you will lead all services sales activities from the point when a sales opportunity has been qualified to the start of the project. This includes building an optimal implementation approach for each project and aligning the scope and expectations with new customers and our delivery partners. It also includes coordinating activities related to building a good Statement of Work, which are key to the success of every sales opportunity and ensuring a successful project.

At RELEX, we pride ourselves on having happy customers, and a foundational component of this is our excellence in executing implementation projects. Your role will be crucial in maintaining this high standard by ensuring that each project is set up for success from the very beginning.

The role will work closely with Operations leadership, Sales and Pre Sales when building project implementation proposals. Supporting them would be other Pre-Sales, Product, Operations Consultants and Partners who would contribute expertise and recommendations to construct a compelling proposal. The ideal candidate for this role will possess strong project management, consulting, and product knowledge, and will find it exciting to meet new customers and build strong relationships at all levels.

In summary, the Services Sales Manager is effectively responsible for coordinating a successful Services Sales campaign for all prospects in their geography. This includes developing a compelling implementation proposal and Statement of Work that is aligned to the client expectations, ensuring that projects deliver measurable value, and meets our own profitability targets.

Key responsibilities and accountabilities:

• Responsible for managing the Services Sales process in new sales opportunities.
• Recommending an optimal implementation approach for all new sales cases, considering the Customers’ goals, expectations, and business requirements.
• Recommending the most suitable pricing strategy for Services together with the regional Operations leadership.
• Orchestrating the best team setup for the relevant sales phase workshops including Product experts, external Partners, regional resources etc.
• Responsible for the creation of the Statement of Work by collaborating with and managing Presales and other Operations team member contributors.
• Collaborating with the Sales and Pre-Sales teams to choose and present the best solution offering and phasing to customers in each of the sales opportunities.
• Presenting to prospects on our project delivery methodology.
• Liaising with other Operations resource owners and Partner Liaison Managers on the right composition of the project team to meet the prospects delivery requirements.
• Building strong relationships with the prospect main stakeholders.
• Coaching and supporting implementation teams to ensure smooth transition from sales to delivery.
• Key objectives
  • New Bookings
  • Customer Satisfaction
  • Gross Margin (SaaS and PS)
• Reporting to the local Operations Director

What you Need:

• 8+ years of business operations, consulting and sales experience
• Minimum of 1 year of Project Management experience
• Experience conducting customer discovery workshops, process diagnostics and the development of a services and solution roadmaps
• Ability to articulate and position the value proposition internal and external implementation approach and methodologies
• Ability to assess and direct Customer needs to the appropriate services engagement
• Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning,business justification, closing techniques
• Practical experience in persuading others through presentations and written communication
• Ability to develop and articulate Business Cases / ROI studies
• Experience owning the completion and presentation of customer RFI/RFP opportunities.
• Ability to travel, as needed, up to 30%
• BS degree or equivalent, advanced degree highly desirable.
• Advanced Microsoft office tool utilization skills.

What we offer you in return:

• A front row seat in a rapidly growing and international software company
• A fun, ambitious, and committed team of smart people to work with
• A respectful and professional,yet easy-going atmosphere where individual thinking is encouraged

Responsibilities:

• Oversee and manage back-office operations for treasury products, including FX, derivatives, and fixed income.
• Ensure accurate and timely trade settlements, confirmations, and reconciliations.
• Monitor and mitigate operational risks related to treasury transactions.
• Collaborate with front-office teams to resolve trade discrepancies and optimize processes.
• Implement new treasury systems and ensure compliance with regulatory requirements.

Requirements:

• Bachelor’s degree in Finance, Accounting, or related field.
• 5+ years of experience in treasury operations, with 2+ years in a leadership capacity.
• Knowledge of treasury systems such as Murex or Calypso.
• Strong understanding of financial markets and risk management practices.

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828
EA License No: 05C3451

Responsibilities:

• Oversee daily operations of the payments and settlements team to ensure timely processing of domestic and international transactions.
• Monitor compliance with SWIFT, RTGS, and local clearing systems’ regulations.
• Resolve operational issues, including payment discrepancies and transaction failures.
• Identify opportunities to improve transaction efficiency and enhance customer experience.
• Lead the implementation of new payment systems and technologies in collaboration with IT teams.

Requirements:

• Bachelor’s degree in Finance, Banking, or related field.
• 5+ years of experience in payment operations, with 2+ years in a leadership role.
• Familiarity with SWIFT, ACH, RTGS, and ISO 20022 messaging standards.
• Strong problem-solving and stakeholder management skills.

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828
EA License No: 05C3451

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for an IT Service Manager to grow our business.

Responsibilities

• Managing the system monitoring tool to proactively identify and prevent the system issues and trigger the incident management with different team.
• Overseeing day-to-day defect management for critical incidents, providing regular updates, and ensuring timely resolutions.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinated approval for maintenance work and notification.
• Align with Outsourcing Management Framework and Implement the outsourcing practices for IT outsourcing.
• Manage the IT Outsourcing Risks of a group of service providers engaged to ensure the outsourcing risk exposure over the key processes are within Risk Policy.
• Conduct site visits to assess the compliance to established processes of outsourced services/activities.
• Assess and mitigate outsourcing risk to an acceptable level and recommend follow-up action or facilitate risk acceptance.
• Conduct validation to ensure issues/risks noted during site visits are rectified or mitigated adequately & timely.
• Collaborate with the relevant stakeholders (Group Risk/Compliance/Legal/Audit/Ops Risk/Subject Matter Experts) to address Outsourcing Risk-related matters.
• Conduct risk-related briefings and/or training to service providers, where appropriate.
• Perform peer review(s) on site visit documentation to ensure quality assurance.
• Establish the process to proactively monitor the service quality.
• Support operational and process improvement initiatives on service providers.

Requirements

• Bachelor’s degree in accountancy, Business or Banking and Finance will be preferred.
• 3+ years of experience in IT Operations and/or IT Outsourcing Governance in the above functions.
• Experience in conducting outsourcing due-diligence and risk assessment for public cloud service providers.
• Familiar with Outsourcing guideline issued by MAS and ABS.
• Good interpersonal and communication skills.
• Possess good control mindset and able to understand a broad range of operational issues.
• Self-starter and ability to multi-task.
• Strong planning, organizational and analytical skills.
• Attention to details and good analytical skills.
• Ability to work independently, with strong planning and organization skills.
• A team player with the ability to drive and complete initiatives independently.