Position Purpose
โข Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)
โข Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice
Responsibilities
โข Restaurant Operations
โข Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP
โข Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines
โข Provide service to customers
โข Execute proper cash management
โข Preparation and serving of all drinks, beverages and dessert items
Restaurant Management & Planning
โข Address customersโ complaints in accordance to guidelines and to escalate issues to supervisors when necessary
โข Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness
Quality Assurance & Control
โข Comply with SOP and safety requirements
โข Ensure quality of food is up to the prescribed standard
โข Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area
โข Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety
People Management
โข Perform as a reliable team member and communicate clearly and audibly