BitDATA Exchange is growing our institutional sales team and looking for passionate and driven individuals with experience liaising with institutional clients.

This role will leverage relationship development and account management skills, process creation and management ability in order to educate, introduce and inspire new investment into the world of cryptocurrency from major institutional clients and high-net-worth individuals from a global market.

What you will do:

· Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)

· Expanding the relationships with existing customers by sustained communication, understanding of their needs

· Building key customer service processes and systems, formulating management rules, and tracking the status of key customers

· Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

The Candidate:

· At least 3 years working experience in sales and client services function with an international financial background in banking, investment etc

· Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks etc

· Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure

· Detail-oriented, results focused individual who can work with minimal supervision

· A good understanding of cryptocurrency assets/ blockchain space

· Good proficiency of English, conversational Mandarin is required to liaise with counter parties.

Conditions

• Be a part of the future of finance technology

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Competitive salary and commission structure

• Hybrid work arrangement

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us

SimCorp Asia is building out our Project Management Service Line, with a focus on improving commercial and delivery management of SimCorp’s offerings. We are looking for experienced Senior Project Managers to manage the delivery of SimCorp Dimension and related services with asset managers, fund managers, banks, insurance companies and pension funds across the Asia Pacific.

You will be responsible for all aspects of implementation projects including client engagement, resource and financial management, and stakeholder complexity. You will lead project execution with a focus on providing greater customer value and outcomes while better measuring and reducing risk for SimCorp.

What you will be responsible for

· Managing all aspects of the SimCorp implementation across products and services, including clarification and design, configuration, data conversion, integration, testing and training

· Managing multiple implementation-related workstreams - identifying all required tasks, dependencies, and time/resource estimations as well as providing regular status updates

· Managing handovers from Presales to Onboarding and from Onboarding to Run

· Facilitating business requirements gathering workshops

· Contributing to improvement and documentation of best practices for implementation projects globally in collaboration with Global PMO

· Creating and maintaining required project artefacts such as project plan, reports and RAID change requests

· Effectively monitoring customer feedback and reporting

· Actively identifying and mitigating risk

· Motivating the project team and ensuring continuous improvement within the team

What we value

Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following skills and be able to upskill to a high standard for the remainder.

· Proven track record in delivering multi-stream projects in complex business environments

· PMI/Prince 2 or equivalent certification

· Knowledge and experience of the Investment Management/Asset Management/Financial Services industries is a strong asset

· Familiarity with implementation focused projects in the Financial Technology sector is a plus

· Willingness to travel to client site within Asia Pacific, from time to time

· Availability to come into the SimCorp office 2 times/week

Benefits

An attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.

The High Priority Escalations Team focuses on strategically investigating, enforcing and coordinating response for the most important issues on Meta’s Family of Apps. The Team designs and implements immediate and mid-term mitigation plans to implement Meta policies and leverage operational expertise.

We respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities. The team is responsible for understanding, communicating and mitigating new, emerging and highly ambiguous operational risks. The team has deep understanding of Meta’s systems across tools, products, policies, processes, which allows us to design and deploy a diverse set of short-term and systemic mitigation strategies to accurately respond to risk across platforms, domains, policy and regions, in close collaboration with XFN. The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms.

This is an exciting opportunity to help drive impact and strengthen user trust on Meta’s family of apps.

This a full time role based in our Singapore office.

RESPONSIBILITIES

• Review and investigate high priority escalations across Meta’s family of apps and respond to sensitive inquiries
• Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images
• Interpret and enforce Meta’s terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately
• Adapt to changing requirements and scope on escalations and prioritize requests effectively
• Solve problems on Meta’s family of apps and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency
• Showcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
• Work in a 24/7 Global team which requires on call shifts including rotational weekends and after-hours work
• Understand the Escalations ecosystem and leverage different teams for their primary expertise as required
• Proactively and independently gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
• Ensure seamless collaboration with the Global team and partner cross functional teams

MINIMUM QUALIFICATIONS

• 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role
• Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement
• Demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Experience managing projects and coordination with a variety of Global cross-functional partners
• Experience making judgments under tight deadlines and competing priorities

PREFERRED QUALIFICATIONS

• 3+ years in an Investigations, Trust & Safety or Online Operations role for a tech company
• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision making
• Expertise managing projects or programs across timezones with multiple stakeholders

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

About The Role

Our client is a prominent global player in the shipping industry. They have highly stable corporate functions and there is now a rare opening within the corporate secretarial department. With strong precedence and framework in place, the corp sec team member would have plenty of opportunities to strive in a fast-paced environment.

Responsibility

The job entails a wide range of corporate secretarial responsibilities, including tasks like incorporating companies, organizing meetings, and handling documentation for various entities within the Group. It also involves ensuring compliance, performing due diligence processes, and timely filing of necessary documents. Additionally, this position involves supporting other departments, such as working with the external service providers, auditors and managing shareholder relationships within the Group. Miscellaneous duties may also be assigned.

Requirements

Ideally, you should have at least 6 years of experience gained as a corporate secretary from either a service provider or an inhouse organisation. ICSA Qualification is ideal. Knowledgeable in statutory requirements of the Companies Act and other government legislative will be highly regarded. You should have good command of written and spoken English and Mandarin and well adapted with working with global stakeholders across jurisdictions in different time zones. Someone who is organized, efficient and have high attention to detail and accuracy is preferred as well.

To Apply

Those interested, kindly click "Apply".

Alternatively, interest and referrals to Rachel at [email protected]

Reg: R2095759 | License No: 116S8060

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Electrical Engineer.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Electrical Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Critical Environment Electrical Engineer your responsibilites include:

• A strong desire and capability to learn, grow, and develop new skills
• Empower a culture of safety, security, and compliance in all aspects of data center activities
• Work with commissioning teams to properly test and validate installation, operation, and performance of electrical systems
• Understand the design and functionality of your datacenter
• Support 24x7x365 on-site datacenters operations and electrical infrastructure
• Act as the technical authority for on-site operations related to a large-scale mission critical electrical system, design, and functionality
• Establish and coordinate maintenance and safety procedures, maintaining highly redundant electrical designs
• Managing the electrical infrastructures throughout datacenter campus ranging from a single, large-capacity facility to several smaller ones
• Ability to create operating procedures (SOPs, MOPs, EOPs) for critical environment planned and unplanned work activities

Other

• Embody the Microsoft One culture and values.

Qualifications

Required Qualifications:

• 6+ years of technical engineering experience OR Bachelor's degree in Electrical Engineering or related field AND 2+ years of technical engineering experience
  OR Master's degree in Electrical Engineering or related field AND 1+ year(s) of technical engineering experience.
  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's degree in Electrical Engineering, or related field AND 5+ years of technical engineering experience OR Master's degree in Electrical Engineering, or related field AND 3+ years of technical engineering experience.
  

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays (full day)

• Prepare all the cost estimates for Marine/Coastal Tender Projects.
• Review upstream contract terms and identify possible risks and opportunities related to the application of contract clauses.
• Calculate quotations from specialists/sub-contractors, prepare competitive comparison for cost committee prior for negotiation and award contracts.
• Assist in negotiation of contract terms and assessment of contract proposals.
• Draft and issue contracts and agreements (between customers and the company, with Sub-Contractors and Suppliers).

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

E-Commerce Manager

Working Days: 5 days (Mon-Fri)
Working hours : Start between 8am-10am and end between 5pm-7pm
Location: Kaki Bukit
Salary : $5000 - $7000

Company Overview:

We are a dynamic and rapidly growing fashion retail company, dedicated to providing trendy and stylish shoes to discerning consumers around the world. With a focus on both online and offline sales channels, we are looking for a committed and experienced Marketing Manager to join our team. If you have a passion for fashion, a deep understanding of brand marketing, and the ability to create impactful marketing campaigns, we invite you to apply and be part of our exciting journey.

Job Description

Key Responsibilities:

1. E-commerce Strategy:

• Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
• Analyze market trends and competition to identify growth opportunities.

1. Website Management:

• Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
• Implement improvements to website design, navigation, and functionality.

1. Traffic and Conversion:

• Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
• Manage online advertising, email marketing, SEO, and SEM.

1. Inventory and Fulfillment:

• Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
• Monitor inventory levels and recommend restocking strategies.

1. Analytics and Reporting:

• Utilize web analytics tools to track key performance metrics and produce regular reports.
• Make data-driven decisions to improve online sales and user experience.

1. Customer Experience:

• Monitor customer feedback and resolve any online shopping issues promptly.
• Enhance the overall online shopping experience to drive customer satisfaction and loyalty.

1. Team Leadership:

• Manage and lead a team of e-commerce professionals, providing guidance and support.
• Foster a collaborative and innovative work environment.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 3 years e-commerce managerial experience or in a similar capacity.
• Proven experience in e-commerce management, preferably in the fashion or footwear industry. Preferable in Retail / Related indsutries.
• Strong knowledge of e-commerce platforms and web development.
• Proficiency with web analytics and reporting tools (e.g., Google Analytics).

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description:

As the General Manager of the international market for our company, you will be responsible for overseeing and expanding our operations in various global regions. You will be tasked with developing and executing strategic plans to drive international growth, managing cross-cultural teams, and ensuring the delivery of exceptional catering services to our international clientele

Responsibilities:

1. Develop and implement strategies to expand the company's presence in

international markets.

2. Identify and pursue new business opportunities, partnerships, and client relationships globally.

3. Collaborate with the marketing team to tailor promotional and marketing strategies for different international markets.

4. Lead and manage cross-cultural teams, ensuring effective communication and efficient operations.

5. Oversee international logistics, including transportation, customs regulations, and supply chain management.

6. Analyze market trends, competitive landscape, and customer feedback to inform business decisions.

7. Ensure compliance with international regulations, standards, and legal requirements.

8. Foster strong relationships with international vendors, suppliers, and partners.

9. Monitor and report on key performance indicators (KPIs) for international operations.

10. Represent the company at international events, trade shows, and industry conferences.

Requirements:

1. Proven experience in a senior leadership role within the catering or

hospitality industry, with a focus on international markets.

2. Strong understanding of international business practices, cultural nuances, and market dynamics.

3. Excellent leadership and team management skills, with the ability to inspire and motivate teams across different geographies.

4. Exceptional communication and negotiation abilities.

5. Strategic thinker with a track record of driving business growth and achieving targets in diverse international markets.

6. Ability to travel internationally as required.

KPIs:

1. Number of new business opportunities identified and pursued.

2. Revenue generated from new and existing accounts.

3. Market share and brand recognition in target markets.

4. Number of successful partnerships established and maintained.

5. Cost-effectiveness of business development activities.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

We have a great opportunity for Biotechnologist to join our Manufacturing Central Operations group at our Tuas site in Singapore. Reporting to the Section Lead/Manager, you will be responsible for the manufacturing of therapeutic proteins under cGMP conditions.

You will be working in 12-hour rotating shift in a 2-2 3-2 2-3 pattern and will be compensated with shift premium and allowances!

Key responsibilities:

• Learn and perform well-defined procedures within a GMP manufacturing setting
• Perform equipment monitoring & and basic 6S housekeeping
• Perform basic laboratory tasks (e.g. sampling, pH/ conductivity/ osmolality measurements etc.)
• Perform routine sanitization tasks to maintain facility standards
• Trained & signed off on Performance Measures (PMs) relating to CIP/ SIP/ basic tank & instrument operations
• Demonstrate aseptic technique in the handling of product/ materials
• Perform basic process & equipment troubleshooting
• Multi-task on equipment preparations & operations to ensure adherence to schedule
• Attain full competency in the performance of all operations relevant to manufacturing areas assigned.
• Display basic process & equipment troubleshooting ability under routine scenarios.
• Become a technical process expert by exhibiting basic understanding of critical process/operational parameters and target/acceptable ranges, as well as interactions between different process parameters.
• Use Standard Operating Procedures (SOPs), logbooks & Batch Records (BRs) effectively & competently
• Submit samples via Laboratory Information Management System (LIMS)

Materials & Equipment Preparations

• Able to identify the correct materials by part number and FEFO lots.
• Select appropriate Dispensing Booths/Hoods and Weight balance.
• Identify sampling requirements based on material RMS.
• Assemble Autoclave assembly per SOP.
• Able to perform equipment wash without stains and residues.

Solutions Preparations

• Enhanced knowledge of the different setup and equipment use between customers for different operations, e.g.: CIPs and buffer/media transfer
• Able to identify and lead the installation of the different set up and equipment for different customers for different operations, e.g.: CIPs and buffer/media transfer
• Understand the criticality of setting up the right path and equipment for different customers
• In depth knowledge of the different set up and the equipment use between single use and the conventional stainless steel equipment
• Able to formulate plans for executing CIPs to meet different customers requirement, e.g., the CIPs of the HTST.

Key requirements:

• Diploma/NITEC in a related Science/Engineering discipline or some relevant work experience in a similar industry
• Knowledge of Biopharmaceutical processing is not essential, but an added asset
• Knowledge of cGMP applications
• Positive team oriented attitude
• Strong communication and interpersonal skills
• Willing to perform rotating 12-hour shift pattern

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

[What you will be working on]

As a FRAP business partner, you will be responsible for supporting the IT division by providing advisory on their procure to pay activities. This role requires extensive cross-functional partnership with various stakeholders.

Key responsibilities will include:

1. Engaging with relevant internal and external stakeholders on:

• Budget management such as budget analysis/evaluation, budget preparation, monitoring and reporting

• Procurement activities such as policy formulation, co-solution and vetting of procurement requirement specifications and approvals for compliance with procurement policies, guidelines and processes.

• Financial reporting and management which include accounts payable activities such as payment review and processing, fixed assets and tax accounting as well as the use of data analytics to derive relevant insights and trends.

2. Identifying opportunities for continuous improvement, while keeping abreast of policies, processes and key risks.

[What we are looking for]

To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 5 years of relevant experience, preferably in the areas of procurement, audit, and/or accounting.

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work effectively under pressure or on multiple priorities and projects.

• Knowledge in either IT procurement, financial controls, and/or Government Procurement Instruction Manuals would be an advantage.

• Proactive, self-motivated, and able to deliver in a fast-paced environment.

• A keen learner with a strong drive for operational excellence.

• Singaporean/PR

Purpose of your role

We're looking for an outstanding Partnership Manager to join our Singapore commercial team. As a crucial member of the team, you'll be the driving force behind the expansion of our client base, generating, onboarding, and acquiring high-quality new relationships through new partner acquisition and growing existing partner relationships. You'll work closely with our BDM and client management team to deliver new corporate clients, taking ownership of our success and driving revenue to new heights. This is a chance to showcase your sales skills and be at the forefront of OFX’s Asia growth.

What you do 

• Be a driving force behind OFX's client base growth by establishing new partnerships and strengthening existing ones, putting you at the forefront of our exponential growth
• Use your sales expertise to take the reins of our existing consumer and corporate partnership leads, continuously expanding and maturing the program and scaling our success to new heights
• Showcase your sales skills by presenting and explaining OFX's value proposition, products, and services to potential partners and clients, driving success and growth
• Collaborate with OFX's broader team to stay ahead of industry compliance regulations, legal adjustments, product advancements, and distribution channels, putting OFX ahead of the curve
• Exceed KPI targets with your commitment to success, track and record your activity on accounts, and use your skills to support closing deals, driving success and growth for our team

The role

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.