Responsibilities:

· Handle full set of accounts, general journal, AR & AP and GST returns.

· Perform month-end closing activities, maintain accurate journal entries and monthly reconciliation.

· Update project accounts and prepare management reports

· Manage management staff payroll.

· Liaising with various third parties and government agencies including auditor, corporate secretary, tax agent, bankers, MOM, IRAS and BCA.

· Assist in ad-hoc assignments

Qualification:

· Diploma/Degree in Accounting/recognized certificate from accounting bodies (LCCI, ACCA).

· Minimum 2 years of full set accountant experience.

· Experiences in construction industry will be advantageous.

· Proficient in Microsoft Office such as Excel, Word and Power Point.

· Fluent in English.

· Analytical, organized and possess strong planning skills.

· Excellent time management skills.

Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .

2) Work with business units , agent banks/correspondent banks to resolve remittance queries .

3) Process failed remittances in accordance to procedures

4) Other ad hoc tasks assign by Team Manager .

Requirements
1) related experience in payments is highly desired.

2) fresh graduates with the right attitude can be considered .

3) possess strong problem solving and analytical skills.

4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)

5) good verbal and written communication skill.

6) able to work well in a team.

• Perm
• Audit experience and possess CPA/CA certification added advantage
• Must have at least 4 years of relevant experience
• Prior experience leading a team

Job Description

• Assist Line Managers with the preparation of weekly flash report
• Prepare monthly P&L statements for the assigned services. Ensure team members complete the monthly closing for their services on time
• Ensure accurate and timely preparation and distribution of monthly reports to the management. These include regional P&L, commentaries, actual vs. flash variance analysis, actual vs. budget gap analysis, etc.
• Prepare schedules for balance sheet accounts related to cost provisions, unearned/ unbilled revenue, cost recoveries, stock and prepayments. Ensure appropriate actions are taken, and in a timely manner
• Liaise with external auditors on audit matters and manage the audit process
• Drive preparation of regional forecasts (quarterly) and budget (annually). This includes ensuring reasonable assumptions are used by Line Managers and the forecast/ budget is reflective of current conditions and business plan. Revenue and cost drivers are to be properly analyzed and presented to management. Ensure submission of reports within stipulated deadlines
• Being an effective business partner to the regional director and managers. Take pro-active steps to engage regional director and managers in understanding the performance drivers in greater depth, going beyond a pure reporting function. Drive value added analysis to provide useful business insights to support/ improve decision making
• Ensure efficient and effective operation of disbursements process – include ensuring disbursements are checked for accuracy, relevant supporting documents are submitted and verified, disputes are resolved promptly, monthly reconciliations are prepared and discrepancies are followed up, and any advances given are accounted for/ recovered timely
• Identify areas of improvements to existing processes/ systems. Take on lead role in system implementation/ improvement projects
• Other ad-hoc work or projects may be given from time to time

• Degree in Accounting with a CA/CPA qualification or its equivalent
• At least 4 years of relevant experience
• Possess audit experience in accounting firm
• Experience in shipping is a plus
• Proficient in Microsoft Office applications with strong working knowledge of MS Excel
• Good team player and manager with capability to lead, develop and drive performance of the team members
• Able to multi-task and work in a fast-paced environment with tight deadlines

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Bonus

• 18 days annual leave
• Medical and insurance coverage
• Hybrid role

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

PRISM+ is a rapidly growing and ever-evolving organisation based in Singapore. This role reports to the Product Director and will take charge of the management of a category of hardware products. We are in search for an experienced Product Manager in Air-conditioning/Displays/Home appliances industry for our products.

As the Product Manager, you will be responsible for the strategic planning, commercialization, operationalisation and drive the growth of your product category. You are involved full product lifecycle management which includes define requirements based on customer feedback, market trends, market research, and business goals. You will work closely and support cross functional teams and our partners, and become the point of coordination for ensuring the products deliver the best value and experience for our customers. You will need to be able to build strong rapport, be curious, meticulous and have solid technical competency.

Key Responsibilities:

• Develop and execute go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans).
• Source, build and maintain relationships with our partners, working closely to design and manufacturer new product models.
• You would be required to lead and drive product development, conducting consumer and market research, define product requirements, lead and drive product launches, developing and maintaining user manuals and manage product roadmaps and timelines.
• Partner with software development on the product requirements and oversee smart home integration for the product category.
• Identify and prioritize new product opportunities for the product category, based on market trends, customer needs and competitive analysis.
• Work with marketing to monitor and drive product success.
• Drive innovation within product area with industry trends and best practices.
• Ensure senior management are up to date with reports and communication on the progress of the product category.

Requirements:

• Bachelor’s degree in a relevant discipline e.g., Management, Marketing, Commerce, Engineering or Finance.
• Minimum of 8 years’ relevant working experience in B2B product management experience with ability to independently lead the agenda.
• No fear of the unknown. You have to be an analytical self-starter, comfortable with complete uncertainty as we look to venture into new product lines or models. You need to be able to dive in and test all angles without supervision.
• Data driven. You need to be able to structure, quantify and qualify information on product research, and present this to stakeholders explaining the logic. Comfort with spreadsheet software and data modelling is essential.
• Strong Business acumen – Understanding of the wider environment within which our business operates and implications of e.g., trends / shifts in sustainability and consumer perception, brand owners’ opportunity & challenges, and being able to drive actionable insights and articulate what products/services to offer to accelerate profitable growth.
• Detailed oriented with strong project management skills on multi-market projects
• Excellent communication skills in English is a must, with a strong preference for candidates with the ability to communicate in Mandarin Chinese at a Business level.

Benefits:

• Attractive remuneration package
• Annual outpatient benefit (Includes dental and optical benefits)
• Health insurance
• Annual increment
• Performance bonuses
• Birthday leave

Job Description:

• Develop cost control plans and ensure proper implementation in the course of work.
• Manage cash flow and project margin
• Manage invoices
• Manage change orders
• Manage timesheet and claims
• Reviews contract terms especially the pricing and payment section
• Compile the information to consolidate cost data, analysis and reporting
• Other tasks as assigned

Requirements:

• A degree / diploma in a relevant field (not mandatory, capability more important)
• Familiar with Earned Value Management
• Skills to produce various Project reports
• Skills in organizing and planning
• Meticulous, analytical, resourceful, with an eye for details
• Ability to multi-task
• Conversant with Microsoft Office Suite (Excel, Word, PowerPoint)

Job responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations.

• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.

• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub- Contractors/Suppliers for the flawless execution of all projects.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Ensure that work are executed in accordance with approved plans/drawings, contract specifications and regulatory requirements.

• Ensure resource availability and allocation.

• Develop detailed project plan to monitor and track progress.

• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques.

• Perform risk management to minimize project risks.

• Measure project performance using appropriate tools and techniques.

• Create and maintain comprehensive project documentation.

• Responsible for the overall project management, planning & control, and execution, including project budget evaluation and profitability.

entify and comply with all applicable statutory/regulatory requirements related to the project.

Lead a team of professional and technical staff in planning and execution of day-to-day operations to achieve all key project target.

Respond swiftly to work delays, emergencies, and other problems.

• Report and escalate to Management as needed.

• Any other duties that may be assigned.

Requirements:

• Proven at least 3 years of working experience in project management in the public and private residential, government and commercial building projects.

• Solid technical knowledge related to structural, architectural (finishing) or M&E works.

• Solid organizational skills including attention to detail and multi-tasking skills.

• Excellent written and verbal communication skills.

• Excellent team player with ability to meet tight deadlines.

• Min Diploma qualified, preferably in the field of Maritime or Logistics & Supply Chain.
• 2-3 years of relevant work experience.
• Knowledge on Ship Operations and Containerized Handling.
• Well-versed with Microsoft Office applications (Word, Excel, Outlook) and System Software.
• Ability to multitask and prioritize tasks that are more critical.
• A team player with good initiative, fast learner and responsible.
• Meticulous and detailed oriented.
• Strong communication skills including excellent command in English, both written and verbal.
• Able to start work in short notice.

• Position : Clinic Manager - Up to $4,800 - Mt. Elizabeth - All Welcome!
• Location : Mt. Elizabeth
• Working hours : 5.5 Days Work Week – Monday to Friday: 8.30AM to 5.00PM, Saturdays: 8.30AM to 1.00PM
• Salary (commensurate with experience): Up to $4,800 + AWS + Performance Bonus + 14 Days Annual Leave + Medical & Dental Benefits
• Duration : Perm
• Industry : Private Specialist Clinic

Responsibilities:

• General nursing duties.
• Assist doctor during procedures.
• Front desk duties such as answering patient enquiries, financial counselling, and cashiering.
• Phlebotomy
• Manage the clinic and supervise junior employees.
• Pre and post operation support for patients.
• Inventory management.
• Ad hoc duties assigned by the doctor.

Requirements:

• Minimum ITE in Nursing or above
• Previous related experience as Clinic Manager

Email to: jeslyn(at)searchpersonnel.com.sg or DID: 6398 5685

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

A. Overall Purpose Of The Job

Responsible for development and implementation of sourcing initiatives. Manage the incoming RFQs / RFPs to provide the required information in a timely, competitive, and qualitative manor. Develop and implement new sourcing and purchasing strategies for the region.

B. Key Responsibilities

• Responsible for the development and implementation of strategic sourcing initiatives for MedSupply International (APAC) from stakeholder needs analysis to supplier management.
• This role will have a particular focus on, but not limited to, medical products, e.g., Pharmaceuticals, Medical Consumables/Devices and Medical Equipment.
• Help introduce and manage alternative sourcing methodologies for MedSupply International (APAC)
• Develop and implement purchasing strategies.
• Responsible for timely and accurate RFQ process.
• Manage daily purchasing activities, working closely with the procurement team.
• Manage supplier relations and negotiating contracts, prices, timelines, etc.
• This role requires partnership and collaboration with other business units, Quality Assurance, Operations Finance, Pricing, Product Marketing and Sales functions across a varied cross-matrix organization to win new business or retain existing business.
• Propose and implement new ways of conducting business more effectively.
• Other Duties as assigned

C. Job Profile

Required Skills and Knowledge

• Solid understanding of strategic sourcing business practices with strong negotiation skills.
• Knowhow of how healthcare tender business runs.
• Experience in working closely with Global Healthcare organizations with be beneficial.
• Technical knowledge of medical product, eg, Medical Consumables and Equipment
• Knowhow of how RFP to RFQ events are organized, managed and concluded;
• Knowledge of inventory processes, BOM set up and MRP logic.
• Strong problem solving and analytical skills.
• Excellent time management and project management skills.
• Ability to successfully manage numerous projects/tasks simultaneously.
• Previous experience in managing personnel.

Required Competencies:

• Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
• Innovation: Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked.
• Pressure Tolerance: Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
• Communication: Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others.
• Solution Oriented: Effectively sets and achieves realistic goals, can monitor own progress and assess quality, develops and follows action plans, seeks feedback and modifies accordingly.
• Planning & Organisation: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and bandwidth, establishes milestones and sets realistic expectations of themselves.
• Adaptability / Flexibility: Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Be able to walk the extra mile to make the vision of organization a big success.
• Excellent numeric, written, and oral communication skills.
• Excellent presentation skills.
• Strong IT skills and experience with MS Office suite, SharePoint and any other Sourcing/ERP/Procurement environment.
• Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.

Required Work Experience:

• Successful track record of strategic sourcing to support business growth and product development, preferably in a global or regional environment with minimum 2+ years.
• Ideally, background in medical equipment, device or pharmaceutical sectors; past exposure to contract negotiation and drafting to support global Sourcing agenda.
• Experience in strategic sourcing including driving successful implementation of strategies as well as provide tactical level support.
• Work exposure in international environment: successful track record in working across cultures

Description:

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Instruct and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company's code of conduct & ensure fair practice at work

Requirements:

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player

JOB PURPOSE

A key member in the ISO team that manage the shared procurement services for the entire Island Operations Division

DUTIES & RESPONSIBILITIES

1) Procurement

a) To carry out entire end-to-end process (E2E) for Island Operations’ procurement with initiative and accountability, from reviewing of specifications, liaison, coordination & support stakeholders, performing supplier assessment & selection, writing approval papers, seeking approval from relevant approving authority, etc till award of tenders etc

b) To ensure governance and compliance of the entire E2E procurement processes (inclusive of documentations, information & records management) etc. in accordance with the procurement policy and procedures by MOF & SDC.

c) Support users in Contract Management issues such as liquidated damages, payments etc.

d) To develop and collate the annual Procurement Workplan from various departments, including tracking and monitoring.

e) Able to independently call tender on government portal such as GeBIZ and other relevant government website to check for information to ensure compliance with the specifications.

f) Participate in audits by both internal and external agencies

2) Others

a) To establish collaboration and teamwork for effective stakeholder engagement with various Island Ops departments, Contracts Dept, Finance and all relevant stakeholders, with effective communication skills

b) Participate and provide support in Business Continuity Resilience

c) To contribute towards driving continuous improvement for procurement compliancy and efficiency, as part of Change Management

EDUCATION & EXPERIENCE

• Degree / Diploma in Supply Chain Management / Business / Economics / Engineering or related field.
• Min. 1 - 2 years relevant work experience, preferably in the area of contract management or procurement.

PREFERRED SKILLS

• Knowledge in various government procurement methodologies and portals (e.g. GeBIZ, VITAL, DSTA etc)
• Communicating to influence with both internal and external stakeholders in working as ONE Sentosa.
• Resourceful, proactive, meticulous and able to do analytical thinking
• Proficient in Microsoft Office especially in Word, Excel, and Powerpoint with digital-readiness mindset against cyber-threats.
• Able to demonstrate Personal and Professional Integrity with cultural intelligence. E.g. ability to influence others to do the right thing with open attitude for cross-cultural effectiveness.
• Work with Passion & Purpose

• To monitor inventory, estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
• Develop and conduct sensory or product evaluation of fresh produce
• Monitor food preparation and methods
• Supervise portion and quality control of food
• Select and create successful menu items and assign prices based on cost analysis.
• Monitor revenues, expenses and take corrective action to achieve targets
• To keep track and order supplies such as tableware, cooking utensils etc.
• Arrange for maintenance and repair of equipment and other services when needed
• Optimize manpower with proper planning allocations
• Recruit, hire, and oversee training for staff
• Maintain the highest standard of service quality
• Resolve customer complaints about food quality or service in a professional manner
• Ensure cleanliness of restaurants at all times

Requirements

• Degree holder in any fields.
• Minimum 3 years experience in casual dining restaurant environment
• Excellent knowledge of F&B products and industry trends
• Exceptional leadership skills to lead, manage, train and motivate staff
• Fluent in English and possess good interpersonal skills
• Must be able to work 6 days shift work including weekends and Public holiday

We’re hiring full-timers and part-timers in White Sands

Join us today to be eligible for $2,000 opening bonus! *Limited to first 40 new joiners*

We offer competitive basic salary for our service crews:

• Full-time: $2,100 - $3,000

And great employees and medical benefits:

• Guaranteed yearly salary increment

• Annual performance bonus

• Monthly performance incentive

• Rapid career advancement for high performers

• Medical with dental benefits

• Professional upskilling

• Employee referral fee

• Free daily meals and many more!

In this job, you will:

• Work with a lean, fast-growing team with lots of exposure and learning opportunities
• Work in a friendly, inclusive and respectful culture that allows you to thrive in your own way
• Perform light cooking tasks such as boiling, making side dishes and sauces.
• Prepare raw food ingredients, including meat, poultry, and vegetables.
• Carry out food preparation processes, including thawing, washing, cutting, marinating, and portioning food ingredients, following standard operating procedures (SOP).
• Serve the food to the customer and cashiering duties.

Our Dabbamakers are central to our food operations, producing fresh and delicious Indian and Mediterranean flavours. You’re fast, consistently accurate, and problem-solving daily. Each day there’re opportunities to live your passion, rise up to challenges, and grow professionally.

We strive to look after our Dabbamakers and work hard to make life here the best it can be. This a place where jobs turn into satisfying and long-lasting careers. These are the benefits and perks.

All races are welcome! Do join us!

Responsibilities

• Establishing business ties with corporate clients and understanding their technical needs.
• Deliver presentations to clients, produce technologically sound business proposals, design a strategy for estimating future sales, execute orders, guarantee customer satisfaction, and negotiate and close sales.
• Develop and keep up a high-level understanding of end-to-end IT offerings, including cloud, security technologies, IT applications, and infrastructure.
• Engage customers on all fronts to forge enduring client relationships.
• For long- and short-term revenue and profit growth, create sales opportunities.

Requirements

• At least five years' worth of relevant experience in IT corporate sales and management is required.
• Excellent leadership and management skills in IT infrastructure solutions.
• Technically savvy applicants from the IT sector would be preferred.
• Driven and strong performance in managing sales pipeline.
• Experience working in SI environment is a plus.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R23113401

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

To ensure a seamless and differentiated customer journey for Wealth customers with the intent to deepen customer relationship and business sustainability.

Job Duties:

• First Touch to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally.
• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
• Collaborates with team members and working partners for problem resolution.

Job Requirements:

• Digitally Savvy
• Customer service experience or are customer facing would be preferred
• Experienced in Mass Banking/ Retail Banking would be preferred

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Main function: Service & Installation

• Responsible for providing technical service such as troubleshooting, installation, commission, maintenance and repairing of Company’s power system products and systems in order to ensure continuous function at the customer site and in compliance with quality and safety requirements.

The Role:

• Commissioning of both Industrial AC and DC power systems, battery maintenance, discharging and health checks. Timely completion and reporting of commissioning documents and relevant site paperwork. Use of I.T for uploading and downloading of configuration files.
• Routine maintenance of UPS and battery systems. Timely completion and reporting of documents and relevant site paperwork. Us of I.T for uploading and downloading of configuration files.
• Liaise with other departments and engineers to ensure site visits are carried out in a professional and safe manner.
• Training of customers to use equipment and understand basic user functions.
• Cover calls-out rota to support customers with 24/7 Powercare cover and to work unsociable hours i.e. Night work and weekends as required.
• Promote the Company’s Power System maintenance contracts and Service wherever possible.

What Do You Need to Have?

• Diploma or Degree in Power Electronics Engineering or Electrical Power Engineering or any related disciplines.
• 3 to 5 years of relevant experience within the power systems industry.
• Good knowledge of industrial power systems products/applications/solutions.
• Diagnostic and problem solving skills
• Good base knowledge of PC (J Bus / Profibus / Modbus and other communication media) and programming skills.
• Fluent in spoken and written English language.
• Must be willing to travel across Asia Pacific region including India, China and the Middle East. Some work may involve offshore. Candidates must have a flexible approach to travel at short notice, work irregular hours with well-developed customer care skill.

If you think you fulfilled the job criteria above, please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

Job Description:

• Assist in setting up and tearing down
• Managing to housekeep for in-house funeral equipment
• General maintenance duties for funeral homes
• Assist with any other funeral-related duties
• Other ad-hoc duties assigned

Requirements:

• Able to work in a fast-paced environment
• A class 3 driver's license would be advantageous
• With 1 year or without experience are welcome
• Comfortable working in the funeral industry
• Able to do shift work, and work on Public Holidays and Overtime

We regret to inform you that only shortlisted candidates will be notified.

Responsibilities

• Process and follow up on Credit Card applications
• Conduct instruction form from Customer Hotline & customer and handling and resolving customers’ feedback/complaints
• Conduct KYC or KYC review on new and existing customers
• Assist in Credit Card risk control
• Assist in daily operations for Credit Card back-office
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary

Requirements

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• Minimally 1-2 years of relevant customer service experience

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Responsibilities:

• Supervise and ensure the effective functioning of restaurants.
• Develop and uphold streamlined operational processes, identifying and implementing enhancements as needed.
• Enhance cost-efficiency and maximize profits within the profit and loss statement.
• Create and monitor the operational budget for the restaurant.
• Guide and motivate the team to accomplish operational objectives, meet sales targets, and achieve profitability.
• Strategically plan and assess weekly staffing schedules to optimize resources and manage costs efficiently.
• Uphold high standards of food quality, hospitality, and restaurant cleanliness.
• Enforce sound administrative systems, including cashiering, petty cash, scheduling, payroll processing, invoices, delivery notes, and daily reconciliation.
• Provide training for new hires, ensuring they acquire the skills and knowledge required for success in their roles.
• Cultivate a positive and collaborative team environment.

Working Days: 5 days/ week

Requirements:

• Only Singaporeans may apply
• Minimum 4 years of managerial experience in F&B operations
• Effective leadership characterized by strong analytical abilities, excellent communication, and interpersonal skills.
• Able to work shifts/ weekends/ public holidays

Hey Rocket Pte. Ltd. (EA 21C0816)

Zhen Cheng (R22107904)

+65 8044 8840

• Leading a team of service engineers by supervising, guiding and motivating for smooth operations and effective collaboration to achieve team goals.
• Perform day to day management of the team in coordination, distribution and execution of scheduled and unscheduled works to ensure timely completion of maintenance activities.
• Support the daily activities to a team of service engineers in analytical troubleshooting of technical problems, on-site maintenance of equipment and attending to equipment abnormalities if necessary.
• Perform quality controls and ensure all contractual KPIs and requirements are met.
• Ensure staff are trained to be competent in performing their work.
• Review service reports and be prepared to address all variances. Submit monthly report to Department Manager.

Requirements

• Diploma/Degree in Electronics, Mechatronics or in a relevant field plus 5 years of experience in electronics or mechatronics working environment
• Experience in managing field support service activities
• Able to standby 24 by 7 in coordination of unscheduled works with service engineers
• Knowledge of organizational effectiveness and operations management
• Good communication skills
• Good team player and yet able to work independently.
• Valid Class 3 driving license would be advantageous.

Job description

Primary Objectives of Position

Manage information security operation to ensure the safe use of information systems and assets as well as protect information assets against cybersecurity threats.

Manage various stages of projects in conception and initiation, planning, execution, performance/ monitoring, and project closure.

Job Responsibilities

• Establish, implement, and maintain a sustainable information security framework that effectively addresses evolving and diverse cybersecurity threats.

• Perform risk assessments on IT systems, network and applications for vulnerabilities and implement security controls to reduce identified risks to an acceptable level.

• Perform information security audits to determine security violations and inefficiencies and recommend effective security controls.

• Hold management review and lessons learned meetings to help improve information security measures and incident handling process.

• Monitor security alerts/ logs from IT systems, network and applications against baselines and gather publicly available information to identify precursors or indicators of cybersecurity attacks.

• Contain and eradicate cybersecurity incident effectively to prevent recurrence and restore systems and recover normal operations as quickly as possible.

• Publish security advisories, conduct security workshops, and share lessons learned to improve users’ awareness regarding information security matters.

• Oversee information security investigations with internal team, funders, and local authorities and/ or 3rd party providers.

• Participate in various meetings and share compliance/ performance reports and audit findings to Management teams.

• Liaise with internal and external stakeholders in implementing information security related measures or projects.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Requirements

Minimum Education / Qualifications

• Degree in Information systems or equivalent.

Minimum Years of Relevant Experience

• 2 years’ experiences in setting up and managing information security operations.

Knowledge/Skills

• Experiences in ISO27001 ISMS, CIS, and/ or NIST frameworks.

• Experiences in managing threat, vulnerability and incident, and understanding in digital forensic investigation, tools, and processes.

• Knowledge in security protections, practices, or solutions like Firewall, IDS/ IPS, network segmentation, DLP, WAF, NAC, WiFi security, cryptography, endpoint protection, OWASP, etc.

• Certifications in CISA, CISM, CISSP and/ or PMP will be an advantage.

• Knowledgeable in Microsoft Office and other Windows and web applications.

Attributes (functional or leadership competencies)

• Meticulous and hands on.

• Excellent communication and written skills.

• Strong analytical and problem-solving skills.

• Team player with excellent interpersonal skills and multi-tasker.

• Customer-centric and proactive.

Job Description:

• Coordination with consultants for detailed design to comply with requirements of authorities.
• Liaise with in-house consultant /BIM team/interfacing contractors.
• Lead Engineering work and BIM development.
• Manage the design & submission process.
• Review subcontractor's technical submission, obtain clearance from client / S.O.

Requirements:

• This is a full time 2 years' contract role.
• Bachelor's degree in civil engineering, recognized by PEB board.
• Similar working experience in related filed with 10 years of design experience.
• Familiar with civil BIM development.
• Preferably experience in the development of water / wastewater treatment plant.
• Willing to work in west region of Singapore.