OverEasy is a modern all-American diner, offering timeless diner classics and cocktails, elevated with quality ingredients and the warmest personality. OverEasy is located by the bay, boasting sweeping views of Singapore’s famed skyline.

OverEasy is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading and executing operations to achieve daily targets
• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs

Requirements:

• Well-versed in hospitality operations with minimally 2 years of Hospitality/F&B experience in a supervisory role
• Meticulous and well-organised
• Well-groomed and possesses good communication skills
• Passionate about service, able to maintain high standards of service quality

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Manager, Fund Accounting based in our Vistra, Singapore office. This is a full-time and permanent position reporting to the Associate Director, Fund Accounting.

Key responsibilities:

• Be the primary client service contact for assigned portfolio. Monitor and respond promptly to client requests. Strengthen client relationships.
• Main point of contact on a day-to-day basis for operational matters and critical issues that need to be addressed before work get disseminated to the other team member
• Reviewing financial statements, management accounts and accounting packages
• Proficient in drafting wordings for disclosure wordings for IFRS/US GAAP accounting conventions
• Reviewing Capital Account Statements and Net Asset Values
• Reading/understanding Fund documents like Subscription documents, partnership agreements, and shareholder agreements for existing/new fund and explaining the key terms to team members
• Reviewing capital call and distribution notices
• Preparing/Reviewing waterfall and equalization workings
• Coordinating and dealing with Fund investors on meeting investor’s specific reporting requirements
• Reviewing investor requests and any ad hoc requests from client.
• Working closely with other teams (i.e. Cash Management, Investor Services and Corporate Secretarial) to ensure overall operations are running smoothly.
• Providing formal/informal training to staff on both accounting and private equity/industry aspects
• Undertake management and general administration and other special projects as assigned by the Management.

Key requirements:

• Degree in Accountancy (CPA/ACCA/ACA) or Finance or equivalent.
• 7 – 8 years of accounting / auditing experience with at least 4 years in Private Equity Fund industry, part of which must have been in management or supervisory capacity.
• Sound knowledge of Singapore FRS/IFRS and US GAAP.
• Solid understanding of operational functions including Fund Structures, Fund Accounting, Equalisations, Calls/Distributions and Waterfall models.
• Effective client relations, teamworking and management skills.
• Time management and multi-tasking.
• Analytical, independent and resourceful.
• Familiarity with Investran accounting system and experience in process improvement will be viewed favourably.
• Strong working knowledge of MS Excel and MS Word.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.
Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Manager

What you will do:

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.  
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.   
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives (including clear demonstration sessions).   
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.  

• Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting organisation is an added advantage) where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? As a Splunk Technical Account Manager, the work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to our customers to make people happier with our software, and just as importantly, we bring customer’s needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to make their business resilient.

You will be a trusted expert advisor that our key customers rely on to help them achieve their strategic objectives and improve their investment in Splunk. You will cultivate customer intimacy, developing strategic relationships with key collaborators to understand customer use cases and desired outcomes while bringing your deep knowledge of Splunk’s products to provide technical guidance and best practices, ensuring customer health, adoption and success. Additionally, you will address the resolution of our customers’ most ambitious problems, including the ones they didn't even know existed. Splunkers are self-motivated, learn ground-breaking technologies, and thrive in constantly evolving environments. Excellent at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

• High-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments
• Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
• Design and prioritise solutions to address issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
• Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
• Assist customers with capacity and upgrade planning, key events and major project readiness
• Serve as a dedicated point of contact for customer needs, including adoption, enablement, optimization, customer success and technical escalations.
• Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
• Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators
• Contribute towards the team’s phenomenal success through:
• Scaling through improvements
• Process build and improvement
• Collateral build and improvement
• Tool development and implementation
• All-in on Adoption
• Drive high CSAT score
• Identify and collect customer success stories
• Drive product upsell and expansion
• Team growth
• Mentor/mentee program
• Formal and Ad Hoc internal training sessions

Requirements:

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers
• Able to lead strategic accounts that demand a high level of resolution
• Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive-level partners
• Superior written and oral communication skills are a must
• Listen objectively to others' opinions and ideas using active listening skills
• Strong customer-facing skills that instil confidence and provide guidance towards resolution with high customer satisfaction
• Highly developed operational skills for troubleshooting, problem-solving, and resolution
• Strong time management skills with the ability to balance contending priorities with customer demands

Technical Requirements:

• Demonstrated ability in technical consulting or big-data analytics
• Demonstrable understanding of common enterprise applications
• In-depth understanding or recent experience with scripting languages (bash), application development (java, python. NET), databases and analytical tools
• Relevant software industry-proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

Splunk Platform Experience:

• 5+ years’ experience administering and using Splunk
• 3+ years of Splunk implementation and build experience
• 2+ years’ Splunk Cloud experience:
• Cloud Fundamentals Consultant Accreditation (preferred)
• Proven experience with Cloud Migration projects
• 3+ years of Splunk architecture experience
• Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments
• Thorough understanding of Splunk Deployment Methodology & Implementation
• Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics
• Strong SPL skills and experience are a must
• Familiarity with all Splunk-related products (preferred)

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Meta is seeking a Benefits Operations Specialist to assist in supporting the company’s various benefits programs Internationally. The person in this role will make an impact supporting the implementation of program and systems changes and manage the day-to-day operations and vendor management for benefit programs.

This role is based in Singapore and will lead projects, process improvement, metrics, and ensure a high touch employee experience. The person in this role will partner closely with the Benefits, Legal, People Tools, Payroll, and HRBP teams.

This is a full time role based in our Singapore office.

Responsibilities

• Review programs for opportunities to automate, increase efficiencies and outsource. Benefits Manager to operationalize new global and regional programs
• Represent the Benefits team as a subject matter expert in a specific area. Drive benefits process improvement activities, including process design, documentation, and training
• Using data, identify opportunities to improve existing and build scalable processes, leveraging technology where possible.
• Make informed decisions/ recommendations using data to support these decisions.
• Run ad hoc reports on benefits utilization and establish metrics. Ensure performance against metrics is tracked, measured, and shared.
• Manage the ongoing vendor management and administration of various benefit programs, including program analysis and recommendations
• Partner with the Benefits Manager to operationalize new global and regional programs
• Design and implement effective communication and education strategies regarding benefits programs

Minimum Qualifications

• 5+ years’ experience in benefits and/or HR operation in a fast paced organization
• Experience in implementation of different benefit programs across International (APAC, EMEA & LATAM)
• Must demonstrate strong analytical and problem solving skills
• Must have ability to effectively use data to drive recommendations
• Ability to interact with all levels of a professional organization
• A self starter with ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
• Strong project management skills including task initiation, prioritization, completion
• Excellent oral and written communication skills
• Experience in Medical & Health Insurance (including mental health) programs and operations processes.
• Familiar with Lean Methodologies

Preferred Qualifications

• Employee Benefits with knowledge on Operational Efficiency

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

This role manages the overall HR function in the Singapore office. This includes, but is not limited to, talent management, compensation and benefits, performance management, diversity and other global projects as and when required.

The core components of this role include but are not limited to:

Talent Management

• Business partner with the Heads of Departments and the wider departmental partner group to forecast and identify resourcing requirements for the practice group(s). This includes analysing headcount data, busyness metrics and importantly, understanding the specific needs, opportunities and challenges for the practice group and the lawyers within the group.
• Ensure new starters (lateral, NQs and trainees) are adequately introduced and integrated into dedicated practice groups.
• Manage the performance review process for the dedicated practice groups. Facilitate regular talent discussions with the partner group.

Compensation & Benefits

• In conjunction with the HR team, support the annual salary review process in terms of salary forecasting, bonuses and the preparation of staff communications.

Generalist activities

• Management of all HR issues for the dedicated practice groups (e.g. performance management, managing conflict, difficult conversations, managing absenteeism, etc).
• Provide staff with general HR policy advice, supporting employees with career development, planning, managing any workplace issues or concerns and provide counselling and advice where required.
• Identify and develop policy and procedure updates/amendments in conjunction with best practice, local legislation and global policy.
• Escalate partner and/or other complex HR issues to the Managing Director on an as-needs basis.
• At all times, consider HR best practice, developments in the industry and other non-specific opportunities to ensure the firm’s core competencies and values are upheld across all staff.
• Manage cyclical events for dedicated practice groups, including:Promotions
  Engagement Survey
  Health & Wellbeing initiatives
  

Training

• Oversee the Singapore office induction process ensuring, with the support of the Senior/HR Officers, that the general firm welcome presentation and welcome ‘packs’ are relevant for lateral partners' induction/on-boarding schedule as well as for all new joiners.

Diversity

• Identify and bring to the table opportunities that will involve/educate our staff with regard to acceptance, inclusion and awareness of diversity within the workplace.
• Actively participate in the Singapore Talent & Diversity (T&D) Committee and, in conjunction with the committee members, act as primary coordinator on sponsorship opportunities, events and the like.
• Disseminate relevant information and attend relevant events on behalf of A&O Shearman.
• Reach out and create networks to maximise understanding of challenges, initiatives and best practice.

Project/Other

• Develop strong and meaningful relationships with colleagues and peers across the network.
• Participate in global / regional HR projects as and when required.
• Act as HR representative in local office initiatives such as social impact, diversity, social committees where relevant/interested.

Job Title : Senior Business Systems Analyst / Project Manager

Job Overview

· We are seeking an experienced Senior Business Systems Analyst or Project Manager to join our team of developers and business analysts, with the potential for renewal.

· This role is critical for driving high-impact projects and supporting our team in achieving exceptional results.

· The ideal candidate will bring strong stakeholder management skills, coupled with a proactive approach to team collaboration and problem-solving.

· We’re looking for someone who can enhance our team's productivity, foster engagement, and contribute to a dynamic, collaborative environment.

Key Roles and Responsibilities

Stakeholder Engagement

· Act as the primary point of contact for various stakeholders across the organization, ensuring clear, consistent, and effective communication.

Project Management:

· Lead projects from inception to completion, ensuring timely delivery and alignment with strategic objectives. Manage resources, timelines, and budgets while balancing competing priorities.

Requirements Gathering & Analysis:

· Collaborate with business analysts to deeply understand stakeholder requirements, translating them into actionable plans for developers.

Team Collaboration

· Work closely with developers and analysts, providing support, feedback, and guidance to ensure optimal team productivity and morale.

Problem Solving

· Address project-related challenges with a solution-oriented mindset and maintain composure under pressure

Risk Management

· Identify, assess, and manage risks to minimize impact on project timelines and outcomes.

Process Improvement

· Continuously evaluate and refine processes to increase efficiency and team engagement.

Reporting & Documentation

· Generate detailed reports on project status, milestones, and budget. Maintain accurate and accessible documentation.

Requirements

· Bachelor’s degree in Information Technology, Business Administration, or a related field

· Minimum 8 years of experience in project management or business systems analysis.

· Proven track record in stakeholder management, with demonstrated ability to handle complex or challenging personalities.

· Strong communication skills, with the ability to convey complex ideas clearly and concisely to stakeholders of all levels.

· Experience leading cross-functional teams in a collaborative environment.

Preferred Skills

· Relevant certifications (PMP, CBAP, or similar).

· Experience with Agile and Waterfall project methodologies.

· Familiarity with JIRA, Confluence, MS Project and other Project Management tools

· Experience with Product Information Management (PIM) Solutions

· Experience in Salesforce and other Enterprise CRM platforms

· Background in the higher education sector, with an understanding of its unique challenges and requirements.

Generic Competencies

· Analysis

· Communication

· Change Agent

· Problem Solving and Execution

· Developing People (For staff with direct reports only)

· Leadership (For staff with direct reports only)

Technical Competencies

· Familiarity with Agile and Scrum methodologies and related tools such as JIRA and Confluence.

· Familiarity with IT security best practices and compliance standards.

· Experience with enterprise software and ERP systems.

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Leasing & Maintenance Manager

About The Company

Sing Investments & Finance Limited (SIF) has more than 50 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

We are looking to recruit an experienced and motivated Assistant Manager, Leasing & Maintenance based in our Head Office in the CBD.

General Job Scope:

• Schedule and conduct periodic maintenance of assigned facilities and utilities systems. This would include, but not limited to electrical, building/carpark maintenance, fire alarm system, security, cleaning and pest control, to ensure a safe and reliable business environment for our staff and tenants
• Ensure audit readiness by complying with effective standards, regulatory/statutory requirements
• Achieve financial objectives by managing allocated budget and recommending / initiating cost improvement measures
• Maintain close and regular liaison with tenants to ensure satisfaction with all aspects of Tenancy Management
• Source and secure suitable tenants to maximize yield
• Handle all lease documentation, rent review and other service contract negotiations
• Other duties as assigned by Management

Requirements:

• Diploma in Real Estate or related field
• At least 2 years’ relevant experience in a similar capacity in leasing and maintenance
• Registered Fire Safety Manager
• Strong interpersonal, communication and negotiation skills
• Attention to detail and task oriented

Only shortlisted candidates will be notified.

Remuneration and corporate rank will commensurate with experience.

Job Scope: Project Manager (6 month contract / banking)

• Project management, to ensure delivery of key initiatives (leveraging AI/ML models etc) on time and budget.
• Engaging with stakeholders across Consumer Banking Operations and Technology to ensure alignment on key deliverables and timelines.
• Providing regular updates and following up on action items.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client, a well-known MNC company is looking for candidates for the Sales Manager position.

Responsibilities: -

• Responsible for Wafer Probing System in the SE Asia Region (Mainly Singapore and Malaysia)
• Accomplish Backend Sales and Booking Budgets set by Business Unit (BU)
• Manage the Sales and Booking forecast accurately and to align with BU
• Analyze and map out Customers' Tester platforms against Devices Type and End Application
  • Provide an update on major customers' Tester platforms against Devices Type and End Application upon investigated.
  • Understand customers' business direction and industry market trend via testers' install map and investment plan.
  • Explore what types of future Devices customers will be focusing on for the next 3 years
  • Generate monthly progression reports and review with BU
• Progressively increase Backend Business through New Devices Penetration or Development and Legacy Replacement
  • Create Strategy to counter New Devices customers in their next business expansion
  • Create New Business Strategy to attract customers on 'Legacy Tool Replacement' promotion
  • Conduct Monthly review meeting between BU and Region to align goals according to goal set and realize business plan
• Increase New or Sustainable Business for Backend Customers by potentially raising ASP and MPR with according to company goal
  • Create and drive upgraded strategy and tactics to increase ASP or Profit (MPR) in the next business expansion
  • Conduct Monthly review meeting between BU and Region to align to company goal and realize business plan
• Strengthening Operational Readiness
  • Provide timely update with respects to BEOL information in terms of market situation, customers' FCST, VOC and issues via CALL reports to BU/Region

Requirements:

• Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent
• Strong communication and good interpersonal skills
• A meticulous, organized and resourceful team player
• A highly motivated individual who works independently with little supervision

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy

Job descriptions:

Manage and oversee the traditional coffee cafe operation

• A must to work on public holidays and both weekends
• When required, to be able to make traditional coffee and able to cook
• Ensuring guest satisfaction
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Deliver superior guest services

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

The successful candidate will provide GST advisory and compliance services to our clients and work in a growing team dealing with a challenging area of tax, as well as managing issues ranging from routine compliance matters to complex cross-border transactions.

Requirements

The ideal candidate should have:

• At least 2 years of GST experience preferably with an international accounting firm.
• Diploma/Bachelor's degree in Accounting, Finance or other business-related field, with a Professional Qualification as recognized by ISCA. An SCTP accreditation would be an advantage
• Strong written and verbal communication skills
• Analytical mind and meticulous
• Ability to work under tight deadlines
• Entry level poly/degree graduates who wish to pursue a career in GST advisory services are welcome to apply

The Senior Account Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The Senior Account Manager (AM) reports directly to the Regional Account Director (RAD) and is responsible for liaising with Client Service team and the central procurement team to ensure that services to the customer are delivered to specification and on time.

This position is to serve as a vital communications link to other Account Managers and Client Marketing team, by ensuring that internal customer expectations, in terms of price, quality and delivery, are met.

The job-holders will be expected to have significant client contact and working with Client Services Partner to take the lead role in particular projects. The Senior Account Manager will preferably have significant technical 3 Dimensional POSM, Design, print knowledge, or campaign management and will have a passion for exceptional campaign delivery.

KEY RESPONSIBILITIES

● Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations.

● Providing technical input and advice on projects as required to achieve high quality standards

● Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client.

● Work with the internal team members to coordinate production schedules, POS and Print specifications, quotations and billing

● Initiate requests for customer and supplier purchase orders

● Manage internal workflow, including data entry on internal software

● Monitoring high standards and working together on new methods and procedures

● Ensuring best practice in conjunction with wider HH operations group

● Develops a good understanding of the client’s business and industry sector

● Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print

● Implement new methods and procedures as required

● Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing

● Work with technical partners and suppliers to ensure they deliver service as required

● Develop strong relationships with Client Officers and Client agencies

● Deliver a high level of customer service

KNOWLEDGE & SKILLS:

● 3+ years previous experience in a marketing execution, design, 3D POS, print or packaging environment.

● Have a strong project management background and comfortable analysing and interpreting specifications and data to produce accurate reports

● Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

● Naturally builds and maintains rapport with the client

● Is comfortable analysing and interpreting financial data and produces accurate reports

● Works collaboratively with others in pursuit of team goals

● Identifies opportunities for continuous improvement

● Takes a logical and systematic approach to work

● Takes a flexible approach to work and encourages others to do so

● Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)

● Previous experience working in print/ print management/ print buying/ marketing print procurement essential

● Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations

● Experience in a client facing role is essential

Summit Planners Crusaders Pte Ltd is a premier One-Stop Integrated Financial Services Provider, committed to delivering innovative, personalized, and holistic financial solutions. We cater to individuals and businesses, offering services ranging from wealth management and estate planning to investment advisory and insurance.

We are looking for a driven and visionary Investment Specialist Manager to lead our investment team, craft high-impact strategies, and ensure our clients achieve financial success. If you have strong leadership skills, a passion for financial markets, and a knack for building lasting client relationships, this is your chance to excel!

As the Investment Specialist Manager, you will take charge of spearheading investment strategies and fostering client confidence through expert financial advice. Key responsibilities include:

Key Responsibilities:

• Team Leadership:Lead and mentor a team of investment specialists to deliver outstanding client solutions.
  Oversee training and development programs to elevate team capabilities.
  
• Client-Centric Investment Strategies:Develop and implement tailored investment strategies for high-net-worth individuals (HNIs) and corporate clients.
  Act as a trusted advisor, offering customized financial solutions that align with clients' goals, risk profiles, and market opportunities.
  
• Portfolio Management:Manage and optimize diversified investment portfolios, ensuring strong performance and adherence to objectives.
  Continuously monitor market trends and recommend adjustments to portfolios as necessary.
  
• Market Expertise:Stay ahead of global and regional economic developments, identifying new investment opportunities.
  Share timely market insights and investment updates with clients and team members.
  
• Collaboration Across Services:Work closely with financial planners, insurance consultants, and estate planning specialists to deliver comprehensive financial solutions.
  Foster synergy within the company to maximize client satisfaction and business growth.
  
• Compliance and Risk Management:Ensure all investment activities adhere to regulatory guidelines and internal policies.
  Proactively identify and mitigate risks in portfolios and strategies.

What You Bring:

• Education & Credentials:Bachelor’s degree in Finance, Economics, Business, or a related field or Local Diploma.
  Advanced certifications (CFA, CFP, or equivalent) and completion of CMFAS Modules 5, 8, 9, and 9A are highly preferred.
  
• Experience:Minimum 5-7 years in investment advisory, wealth management, or portfolio management, with at least 2 years in a leadership role.
  
• Skills:Strong leadership and team management abilities.
  In-depth knowledge of financial instruments, markets, and investment strategies.
  Exceptional analytical and decision-making skills.
  Excellent interpersonal and communication skills, with the ability to simplify complex financial concepts.
  
• Mindset:A visionary leader with a client-first approach and a passion for driving success.
  Highly motivated, detail-oriented, and results-driven.

What We Offer:

• Attractive Compensation: Competitive base salary, performance bonuses, and other incentives.
• Professional Development: Opportunities for certifications, leadership training, and career advancement.
• Comprehensive Benefits: Health insurance, wellness programs, and retirement planning support.
• Cutting-Edge Tools: Access to advanced financial tools and resources to enhance your expertise.
• Dynamic Work Culture: A collaborative and innovative environment that values your ideas and contributions.

Why Join Us?

At Summit Planners Crusaders, you’ll be part of a forward-thinking company that empowers you to make a significant impact. As an Investment Specialist Manager, you’ll lead a team dedicated to transforming lives by delivering exceptional financial solutions. Your expertise will shape the future of our clients and contribute to the growth of our organization.

Ready to lead and inspire? Apply today!

A renowned Energy and utility solutions firm is looking for a Senior Manager, Security Governance in Singapore. The incumbent will be responsible for aligning the standards and excellence of security policies across all operational facilities/sites. This role will be parked under the HSSE Division (Group Health, Safety, Security and Environment).

Responsibilities:

• Develop and maintain group-level asset security across all regional sites
• Oversee data security and governance
• Provide guidance and support to all sites to ensur operational excellance in security practices which includes Security Strategy, Incident Response and Investigation, Security Training, and Group Reporting etc.
• Conduct regular assessments and audits to identify areas for improvement and ensure compliance with security standards.
• Handle projects to build policies on risk impact, buildings, properties and facilities.

Requirements:

• Bachelor's Degree in Security Management or any relevant disciplines
• 10+ years of experience in security policies and governance
• Familiar with regional and group-level operational security exellence
• Experienced in security asessment and audits
• Strong communication and interpersonal skills
• Individual contributor position
• 1-2 monthly travels per month
• Full onsite arrangement

If you are interested, please apply with your updated CV. Only shortlisted candidates will be contacted.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in an international private education institute setting.
• Ability to handle confidential information with discretion.
• Proficient in English and Chinese to liaise with stakeholders from diverse geographical locations.

Position Summary: The Assistant General Manager will work closely with the General Manager to support the Singapore branch's operations and growth objectives. This role requires a highly experienced professional fluent in Mandarin and English, with a proven ability to perform consecutive interpretations between the two languages to ensure smooth business communications. Candidates must possess relevant industry expertise, management experience, and the skills to effectively bridge cultural and language differences in a fast-paced international environment.

Key Responsibilities:

1. Strategic Support and Management: Collaborate with the General Manager in strategic planning and execution to support company growth and promote international awareness of China’s futures market.
   Oversee day-to-day operations, ensure alignment with the company's strategic goals, and maintain high operational standards.
   
2. Bilingual Communication and Interpretation: Facilitate effective communication by performing consecutive interpretation in high-level meetings, presentations, and other business interactions between Mandarin and English.
   Draft, review, and translate key documents and communications to ensure clear and professional language in both English and Mandarin.
   
3. Business Development and Client Relations: Assist in expanding the company’s client network by supporting initiatives that encourage both Chinese and overseas clients to participate in the future market.
   Build and maintain relationships with key stakeholders, including industry counterparts, partners, and clients, to support long-term business development.
   
4. Team Leadership and Cross-functional Coordination: Manage and mentor staff within the Singapore office, fostering a high-performance culture and providing guidance to ensure team goals align with company objectives.
   Collaborate with cross-functional teams, including marketing, compliance, and operations, to ensure smooth workflows and timely project delivery.
   

Qualifications:

• Master’s degree or higher in Finance, Economics, Business, Language, or a related field.
• Minimum of 5 years of relevant experience within the futures, financial services, or related industries, with at least 1 year in a managerial role.
• Proficiency in both Mandarin and English, with strong abilities in consecutive interpretation and business-level written communication.
• Demonstrated knowledge of China’s futures market and its international expansion.
• Excellent interpersonal skills, with a proven ability to build relationships and effectively manage a team.
• Strategic mindset with a hands-on approach and the ability to adapt in a rapidly evolving international environment.

Job Location : Orchard

Work timings : 5 days works week inclusive of weekends & P.H. ; 930-630pm & 1230-930pm

Benefits : Basic + AWS + VB

Duties and Responsibilities – Retail Manager

Sales Floor Operation, Staff Management and Customer Service

1. Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company employing a consistently high level of service.

2. Stationed on sales floor during store operation hours to lead and motivate sales staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit and stock targets; ensure that staff and promoters adhere to company policies, rules and regulations. Lead and motivate section’s staff to carry out their duties effectively and efficiently and to achieve profit and sales targets.

3. Ensure that sales area, fitting rooms, stock rooms, showcases and fixtures are always clean and tidy. Ensure also that merchandises on display are clean and neat and that sales staff and promoters observe safety procedures. Control and maintain procedures for fitting rooms.

4. Conduct On-The-Job training – coach staff on service etiquettes, selling techniques, merchandise knowledge, grooming standards and provide POS training. Check on staff and promoters’ performance and discipline. Ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; and that all staff and promoters are properly dressed and groomed.

5. Effective planning of monthly staff rosters for department manager’s approval; ensure optimal management of manpower strength.

6. Handle and resolve customers’ enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers’ profiles and obtain their feedback. Maintain and update data bank of regular customers, ensure effective and systematic customer data resources system.

7. Check / approve return or exchange of goods; approval of credit vouchers.

Merchandising and Market Research

8. Plan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule and identification of fast-selling and dead stocks and to achieve feedback through frequent consultation with retail advisors and staff.

9. Assist in the implementation of merchandising plans and strategies; to maximize sales and minimize losses through the management of staff, merchandise and space.

10. Assist in the enhancement of online store sales.

11. Forecast and analyze fashion and demand trends, recommend new merchandise mix and suppliers.

12. Assist the department manager in developing new merchandise concept and subsequent promotion and marketing of the product.

13. Plan effective and efficient sourcing and procurement systems, source and procure merchandise.

14. Assist in the negotiation with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas. If necessary, co-ordinate and conduct business meetings with vendors / suppliers and prepare business correspondence.

15. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

16. Conduct market survey, research trade information and analysis on competitors’ stores; provide reports, feedback and recommendations.

Advertising & Promotions Events / Merchandise Presentation

17. Prepare and execute advertising and promotion plans, budgets and schedules; plan and execute effective merchandise zoning, layout and display working closely with Visual Display team and vendors to present merchandise in an exciting and interesting manner to portray the desired concept / theme.

18. Advice and feedback to department manager on display locations and fixtures to maximize visual impact; feedback on point of sale, publicity on the effectiveness of A&P programs.

19. Assist in supporting the use of digital marketing for better customer engagement and business growth for the physical store and online store.

Sales Budgets / Reports & Stock Inventory

20. Provide and analyze sales, profit and stock budgets/reports. Prepare sales budget and any other forms and reports required by the company.

21. Review purchases regularly and provide recommendations on appropriate actions to be taken, manage physical stock takes and regular stock checks. Ensure that all purchase orders, notices of price revisions, goods returns are duly completed and processed according to established procedures. Facilitate smooth movement of stocks to and from the sales floor. Effect shortage control audits.

Safety and Security

22. Ensure that staff and promoters observe safety and security procedures.

23. Report any shoplifting case to security personnel and to attend to the necessary follow-up action.

24. Any other job-related duties as and when assigned by the company.

About the Role:

Join a leading private equity firm as a Finance Lead, where you will oversee all aspects of Fund Finance and Corporate Accounting, leading a team of 4-5 finance professionals. This is a pivotal role combining strategic financial management, team leadership, and active collaboration with the front office on M&A transactions.

Key Responsibilities:

• Fund Finance Management: Oversee fund operations, including capital calls, distributions, investor reporting, and performance analysis.
• Corporate Accounting Operations: Lead month-end closings, compliance, financial statements, and variance analysis.
• Team Leadership: Mentor and develop a high-performing finance team, fostering collaboration and excellence.
• Process Improvement: Identify and implement efficiencies in financial operations and reporting.
• M&A Support: Collaborate with the front office on due diligence, financial modeling, and acquisition integration.
• Portfolio Oversight: Manage financial processes for portfolio companies on a project basis.
• Stakeholder Communication: Prepare and present financial reports to senior management, investors, and regulatory bodies.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field; CPA or CFA preferred.
• Experience: 12+ years in fund finance, corporate accounting, or private equity operations.
• Expertise: In-depth knowledge of private equity fund structures, compliance, and financial reporting.
• Skills: Proven leadership, excellent analytical and problem-solving capabilities, and strong stakeholder engagement skills.

Application Process:

Interested candidates should submit their resume to Tina Wang at [email protected], quoting the job title and reference number. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R2090553

London Stock Exchange Group (LSEG) are looking for Risk professionals in Singapore!

Role summary:

Are you curious with a desire to influence 'Safe Growth' in a rapidly changing industry?

This new 2nd Line of Defence Group Risk role will cover all aspects of Operational, Financial and Strategic risk, and have exposure to all areas of the Group.

The team in Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations and Sales (SAM), within Group Risk, provides risk advice and oversight to the business, and supports the reporting and analysis of the risk profile.

Based in Singapore, the role sits within the Group Risk business coverage team and reports to the Head of Risk for Data & Analytics in London. The key role of the team is to support the CRO in ensuring visibility of risks impacting business outcomes (e.g. commercial, technology, operations and transformation) and co-ordinates the reporting and analysis of the risk profile. It supports our business in delivery of their strategy and driving an effective risk and controls agenda.

What you'll be doing:

• Embedding the Enterprise Risk Management Framework across our APAC businesses and operations and driving consistency across 2LOD risk coverage.
• Maintaining oversight of risks across Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations, and Sales (SAM) organisations in APAC.
• Supporting the Head of Risk for Operations and APAC by providing regional leadership capabilities to the Group Risk function across the APAC region; including facing-off to local management and support partners across the Group.
• Providing independent review of risks associated with business strategy, new products and major projects and partnerships.
• Delivering effective analytical and data-driven risk reporting for the CRO, with a keen focus on measuring positive outcomes and driving continuous improvement.
• Collaborating with the first line to deliver and maintain a strong risk profile, ensuring risk remediation actions are identified to address control vulnerabilities.
• Maintaining positive relationships across all three lines of defence so that the risk framework has full endorsement from leadership and appropriately addresses their risk management needs.
• Conducting risk reviews, providing balanced advice and identifying and reporting risks appropriately.
• Key to the success of this role will be collaboration across the business, risk functions, and partners in engineering and operations.

What you'll bring:

• Experience in enterprise, operational or non-financial risk management at a senior level.
• A knowledge of technology, data, cloud architecture, or transformation programs would be advantageous.
• Experience in commercial, operations, technology or financial services.
• Experience in reporting for senior governance forums, with familiarity of risk governance activity to support ongoing improvements.
• Credibility, expertise and gravitas to partner and influence at senior management level or above, providing active challenge.
• Ability to take initiative and drive projects to completion, balancing priorities to deliver positive outcomes.
• Strategic problem solving skills with a passion for innovation, driving high quality and efficiency.
• Experience working independently and as part of a team, able to engage across teams and be keen to collaborate across the Group.
• Previous experience in addition to above of working in or alongside Compliance, Audit or Governance roles would be beneficial.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

• Formulate sales strategies and conduct sales activities including preparation of proposals for covering Singapore and its neighboring markets in APAC region.
• The position is expected to formulate specific short-, medium- and long-term sales strategies for based on its business and operation policy and drive the sales growth and business performance to achieve our target.
• Collect and interpret market information and regularly report to managements, especially focusing on the opportunities in areas of energy, chemical, life sciences, industrial and urban infrastructure in Singapore, Malaysia, and Thailand.
• Develop and implement measures to explore new business opportunities (new client and new business domain) in our targeted area.
• Identify key issues in business strategy of the company and formulate sales strategies to address them.
• Take operational lead to develop and adjust sales strategies to achieve the financial target of the company.
• Take operational lead to develop and compile proposals by collaborating with relevant divisions/departments of the company while creating the winning strategy.
• Implement measures to explore new business opportunities (new customers and new business domain), as well as build and maintain trusting relationship with new customers, based on the sales strategy.
• Lead negotiations with customers together with project team of the company, including commercial and contract matters. This position is particularly required to handle various types of projects with several stakeholders (both internal and external) and well communicate with our clients and expected extensive knowledge in the business side of the projects.
• Communicate with various stakeholders, including shareholders, partners, relevant government agencies and customers (including existing and new customers) in Singapore and across the APAC region to build and maintain trusting relationships.
• Work together with internal teams to develop proposals including technical idea and solutions to achieve sales targets by ensuring the best possible services and effective communications to clients.

[Job Requirement]

• Bachelor’s degree in any engineering field or business administration.
• Minimum 7 of experience in Oil & Gas and or Life-Science and infrastructure related industry as sales, including more than 3 awarded PJs with a value of 50MMUSD or more.
• In-depth practical knowledge and understanding of contractual practices and contracts in EPC projects.
• Technical and/or engineering knowledges in energy, chemical, life sciences, industrial and urban infrastructure is preferable.
• Excellent interpersonal and analytical skills with the ability to think "outside the box" to solve problems.
• Fluency in spoken and written English.

Job Summary:

This position is responsible for the development of Sales across all freight forwarding product types and across all geographies.

Responsibilities:

· Design strategy and set goals for sales growth

· Establish and achieve sales goals as agreed with management

· Strong customer base is compulsory

· Generate new sales leads and contacts across all business types and developing a strong pipeline

· Generate proposals, pricing and contract negotiations

· Identify key decision makers and develop relationships that supports acquisition and retention and that will translate into new revenue opportunities

· Implement person Sales plans aimed at acquisition, business retention and improved customer satisfaction

· Prepare regular Sales Reports / related Sales KPI

· Build Strong Alliance with Overseas Stations and Agents

· Prepare, overseeing and strategize RFQ tender

· Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

· Prepare and deliver sales presentations to prospective customers and account reviews to Management.

· Coordinate internal resources on new business opportunities and existing programs to acquire, retain and grow accounts

· Ensure all customer collections (accounts receivable) are received in a timely manner

· Direct Sales assessment process

· Additional functions mandated by Management

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.