• To develop and submit a Project Interface Plan (PIP) which manages the interface management process throughout the project life cycle.
• To be responsible for the project wide internal and external interface management activities.
• To conduct weekly interface meeting with all stakeholders and interface manager of all contractors (including SC, direct contractors / specialists to be appointed)
• To manage and coordinate with interface manager of all systems to incorporate the finalised interface details into the overall combined services plans /BIM
• To work with BIM coordinator and be responsible for the BIM coordination for development of BIM Model.

Job Requirement

Shall possess an Engineering Degree with at least 10 years of relevant working experience in M&E services coordination OR

A diploma with at least 20 years of relevant working experience in M&E services coordination.

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Job Description:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liase with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Job Requirements:

• Degree or Diploma in Engineering or Construction related degree
• At least eight (8) years of relevant experience as M&E Manager in large scale projects is an advantage
• Highly motivated, independent, initiative and responsible.
• Great communication and interpersonal skills.

We are looking for an experienced Operations Manager to lead a team of onsite and offshore support members, ensuring 24x7 operation and maintenance of business-critical applications.

Responsibilities:

• Team Management: Lead and mentor onsite and offshore support teams, ensuring effective communication and performance.
• Vendor Management: Act as the main contact for application vendors, ensuring SLA compliance and issue resolution.
• Stakeholder Management: Communicate with stakeholders on incidents, changes, and enhancements, providing regular updates to senior management.
• Operational Excellence: Implement and manage service processes and KPIs, driving continuous improvement in application support.
• Application Support: Provide day-to-day support for applications, ensuring timely resolution of issues.
• Incident Management: Manage incident lifecycle, conduct root cause analysis, and implement corrective actions.
• Performance Monitoring: Monitor and improve application performance and reliability.
• Change Management: Oversee application environment changes and ensure compliance with change management processes.
• Documentation: Maintain comprehensive support documentation and reports on incidents, changes, and performance.

Requirements:

• Technical Skills: Strong application support knowledge, ITIL proficiency, and experience with incident and change management.
• Leadership Skills: Proven experience managing and leading support teams, with strong organizational and communication skills.
• Vendor Management: Experience in managing vendor relationships and ensuring SLA compliance.
• Analytical Skills: Strong troubleshooting, root cause analysis, and data analysis abilities.
• Soft Skills: Excellent communication, customer service orientation, and adaptability.

Qualifications:

• Bachelor's degree in Computer Science or related field preferred.
• Over 6 years of application support experience, with at least 3 years in a leadership role.
• ITIL certification is highly desirable; PMP certification is a plus.

Senior Digital Project Manager (Project Management Team Lead) at Construct Digital: Driving Growth with Results-Driven Digital Solutions

Our team of digital natives is on a mission to maximise brand health and business outcomes. We're united by an obsession with the numbers behind great marketing.

With a regional footprint throughout Southeast Asia, Construct Digital is a vibrant independent network of creatives, tinkerers, scientists, strategists, engineers and inventors. We partner forward-thinking brands with a fully connected offering comprising strategy & data, creative & content, marketing & media, and technology & development. Our current list of clients includes IMDA, J.P. Morgan, National University of Singapore, Prudential and TÜV SÜD, to name just a few.

Your Role:

As a Senior Manager in our Client Partnership team, you will play a pivotal role in translating strategic visions into tangible results. You'll manage the full lifecycle of digital projects, ensuring they align with our client's business objectives and our commitment to delivering growth and impact. By embracing our B2Human philosophy, you'll help our clients connect with their customers on a deeper level, differentiating their brand and driving measurable growth.

Key Responsibilities:

• Act as the primary liaison for assigned clients and partners, fostering enduring relationships through consistent delivery of high-quality work, thereby becoming a trusted advisor in accomplishing their KPIs.
• Lead key functions including client engagement, timeline planning, task/resource management, and project documentation.
• Contribute to defining and achieving quarterly/annual growth and revenue targets for accounts.
• Gather project requirements from clients and translate them into stakeholder-ready specifications.
• Conduct internal and external project team kickoffs to align on objectives and deliverables.
• Assess project feasibility, constraints, dependencies, and success criteria against time, budget, and workload.
• Ensure project objectives are achieved within the agreed parameters of cost, duration, and quality.
• Assist in preparing documents such as Pitch Decks, Request for Proposals (RFPs), Website Specifications Documents (WSDs), Statement of Work (SOW), Contact Reports, Project Timelines, and Training Documentation.
• Collaborate closely with cross-functional teams to meet organisational and project goals.
• Identify potential project risks and recommend preventive/mitigating measures.
• Expand and manage the network of trusted partners, independent contractors, and vendors.
• Monitor and report project performance based on predefined metrics.
• Play a significant role in testing and verifying deliverables against project requirements, ensuring timely and precise delivery of high-quality work.
• Performance management, team development, and mentorship for the Project Management team

What We Look For:

• >8 years of hands-on experience in Digital & Web Project Management, with a focus on client interaction and relationship cultivation.
• Comprehensive understanding of the digital project lifecycle, showcasing proficiency from project inception to successful delivery.
• Extensive knowledge of the digital landscape and adeptness with various web technologies (including hands-on experience with Sitefinity, WordPress and other prevalent CMSes).
• Demonstrated success in orchestrating projects, collaborating seamlessly across strategy, creative, technology, and marketing teams.
• Proven track record in delivering websites and applications utilising diverse content management systems.
• Strong written, verbal communication, presentation, and negotiation skills to facilitate effective client engagement and internal collaboration.
• Proficiency in utilising Project Planning Tools such as Microsoft Project and Smartsheets for meticulous timeline planning and tracking.
• Familiarity with Project Management platforms like Asana, Trello, or JIRA for efficient day-to-day task management.
• Ability to produce clear and comprehensive documentation, ensuring alignment and understanding among stakeholders.
• Exceptional analytical, conceptualisation, and problem-solving abilities, enabling proactive resolution of project challenges.
• Unwavering commitment to meticulous attention to detail, upholding a standard of quality and consistently striving for excellence.
• Dedication to fostering a culture of ownership, transparency, and integrity, nurturing trust and accountability within the team.
• Inquisitive, ambitious, and self-motivated, exhibiting a drive for continuous learning and innovation in pursuit of excellence.
• Proven experience working in a digital agency environment – Familiarity with the fast-paced, client-centric, collaborative nature of a digital agency
• Department and team management experience with direct reports – Must have a track record of managing teams, including leading direct reports, performance management, and developing talent.

Why Construct Digital?

• We’re on a mission to maximise brand health and business outcomes - you can play a part in truly building and delivering this to the market
• Be part of a team with a strong passion for growth, who will always have your back
• We strongly believe in and practise a better work-life balance than most agencies
• Own your growth, training and development, to enable yourself to become among the best in our profession and industry
• Be rewarded with a fair salary and performance-based bonus

• Planning,Scheduling,Monitoring & Controlling the Fabrication & Erection sequences. 
• Methodology preparation for tender projects. 
• Planning & Scheduling for tender projects and preparation of man loader. 
• Co-ordination with business development team. 
• Co-ordinating with design team to prepare shop drawing. 
• Monitoring of Drawing, Fabrication and project teams. 
• Attending kick off meeting along with the sales team & project team.

Job Specification • Overall responsible for the QA/QC and R&D functions • To lead and ensure a productive and high-performance QA and R&D work environment • To provide effective and efficient technical support services to support the company’s business growth and operations. • To develop and revise the quality assurance framework for the company and to modify and improve the existing production standards and Standard Operating Procedures (SOPs), when necessary. • To collaborate with all departments, customer, suppliers and government regulatory bodies to ensure that quality is a high priority in the company. • To drive projects and processes to ensure compliance with the various food safety and hygiene standards and requirements. • To lead and report on quality audits, identify and resolve problems highlighted in yield reports. • Ensure that all food safety, quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to. • Oversee of GMP and food safety training for Production personnel. • To be involved in the feasibility study for setting-up overseas factories. • To perform new product development from ingredient sourcing, laboratory and kitchen trials to commercialization, focusing especially on sauces. • To conduct continual improvement of existing products. • To conceptualize new and innovative products. • To source for new and alternative suppliers. • To conduct sensory evaluation and approval of new and/or alternative raw materials. • To prepare product costings based on raw materials and manufacturing costs. • Collaborate with the Marketing department to understand the customers’ needs and requirements and to also assist in troubleshooting customers’ technical issues (when necessary). • Ensure all product creation complies with customer, government and legal regulatory requirements within the country of use. • To conduct product stability and shelf-life studies of new products. • To develop innovative solutions to help grow and value-add to customers’ requirements, ensuring that any solutions provided are within the stipulated cost parameters and manufacturing capability. • To facilitate the handover of new product(s) so as to ensure the smooth transition from test kitchen to Production. This includes liaising with the Technical / Production Manager to ensure that the product development fits the site capabilities. • Ensure the cleanliness and orderliness of the laboratory. • Liaison with China customers and distributors to support China market. • Any other appropriate duties and responsibilities as assigned by the Management. Requirements: • Bachelor’s degree in food science or related discipline • Preferably with 4-5 years working experience as QA/R&D in food manufacturing • Able to handle multiple projects and meet tight deadlines. • Team player with strong communication and interpersonal skills • Able to work independently with less supervision.

APAC Commercial and Disease Area Manager

As the Commercial and Disease Area Manager, you will be responsible for implementation of the commercial disease strategy developed with the Commercial and Disease Area Lead, as well as assisting affiliates for the responsible disease area, across all customer areas to ensure commercialization success. You will be the business partners to regional teams, affiliates and global to identify focus areas, drive launches and programs to increase clinical uptake of Roche solutions in the responsible disease area. It is an integrated role; you will work closely with regional clinical stakeholders directly touching the patient journey in your disease area to shape the ecosystem and impact patient outcome in APAC

In this role, you will:

● Work with Commercial and Disease Area Lead to drive APAC disease strategy implementation by identifying gaps along the patient journey, with an aim to identify investment opportunities and to shape the ecosystem, and collaborate with Roche Pharma in jointly looking into opportunities as required

● Develop and drive sub-region/country disease strategy and focus area according to market maturity, with focus to drive and support local implementation, including clinician engagement initiatives.

● Work with Commercial & Disease Area Lead to lead Disease Area Squads comprising of members from countries, other value streams, chapters, and potentially global. Drive APAC disease commercial strategy and execution to ensure commercial success for high medical value solutions across different customer areas, leveraging on Launch Power House

● Partner with MSA and Chapter to develop clinician engagement strategy to drive clinical uptake of Roche/Partner's solutions & to establish Roche thought leadership in clinician space

● Involve in respective Global Disease Area Network or other related teams/networks that target to focus on disease management or clinical uptake of high medical value solutions

● Co-develop new business model to current care pathways by collaborating with other teams and external partners

● Own disease area commercial expertise; act as architect and catalyst of disease management topic for internal stakeholder.

● Report to Commercial & Disease Area Lead

Who you are:

● Experience and knowledge in building strategy for high clinical value arena with proven ability to engage clinician stakeholders

● Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results

● Proven experience leading cross functional teams in an agile environment

● Proven ability to build long term trusted relationships with external and internal stakeholders

● Familiarity with the trends and their relevance to the healthcare industry in the responsible disease area with preference to APAC.

● System thinker with the ability to identify shared purpose among stakeholders in the ecosystem and at the same time able to connect the dots across various customer areas solutions

Qualification and Experience

● Bachelor's degree or equivalent in the related field. Advanced degree (Masters, MBA, Medical Degree, PhD) in the related field desired.

● At least 7 years of work experience in related field.

● Clinician engagement experience is a must, preferably with APAC experience

● Proven commercial acumen with strong understanding of financials.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Expansion plans in progress and we are looking for capable and experienced Chinese restaurant managers who will elevate the business to another level. Applicant must possess a to-go-to personality that is forward-thinking, able to set SOPs, and sales-oriented. The position will directly report to the MD and shall be able to provide analytics on sales and business performance. 6-day work week with senior position benefits. There will also be opportunities to travel to America for short-term attachments. If you think you fit the bill, write in your application for a chat.

Business Development Manager Responsibilities:

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Requirements and skills:

Proven working experience as a business development manager, sales executive or a relevant role

Proven sales track record

Experience in customer support is a plus

Proficiency in MS Office and CRM software (e.g. Salesforce)

Proficiency in English

Market knowledge

Communication and negotiation skills

Ability to build rapport

Time management and planning skills

BSc/BA in business administration, sales or relevant field

As the Senior Product Manager at a dynamic tech agency, you will be responsible for overseeing the development and delivery of innovative digital products for a diverse client base. You’ll lead strategic product initiatives, ensuring high-quality solutions that align with client needs and business objectives. Your role will involve collaborating with cross-functional teams, managing product life cycles, and driving product success from concept to launch, all while fostering strong client relationships and delivering measurable value.

Responsibilities:

• Define Product Vision and Strategy: Establish and articulate the product vision and roadmap in collaboration with key stakeholders and clients, ensuring alignment with business goals and client needs.
• End-to-End Product Lifecycle Management: Oversee the entire product lifecycle, from market research and requirements gathering to development and launch. Ensure the delivery of client-centric solutions by identifying opportunities, defining features, and managing the development process.
• Cross-Functional Collaboration: Lead collaboration between engineering, design, marketing, sales, and client success teams to ensure cohesive execution of product strategies. Act as the liaison between technical teams and clients, translating business needs into actionable development tasks.
• Client Engagement: Engage with clients to understand their unique challenges and goals, translating these into product strategies and customized solutions. Regularly update clients on progress, product performance, and next steps, ensuring transparency and alignment.
• Data-Driven Decision Making: Utilize client feedback, competitive analysis, and market trends to make informed, data-driven decisions. Use analytics to track product performance and make adjustments to enhance client satisfaction and product success.
• Manage Timelines, Budgets, and Deliverables: Ensure that product initiatives are delivered on time, within budget, and meet the defined scope. Continuously monitor progress and address any risks or blockers that could impact delivery.
• Mentorship and Team Development: Mentor junior product managers and foster a high-performance culture within the product team. Provide guidance on best practices in product development and support professional growth.
• Stakeholder Management: Engage with both internal and external stakeholders, presenting product roadmaps, progress updates, and performance reports. Foster strong relationships to align product objectives with stakeholder expectations.
• Innovation and Industry Trends: Stay up-to-date with industry trends, emerging technologies, and market shifts to drive innovation and keep products competitive. Proactively suggest new tools, processes, and methodologies to enhance product development.

Qualifications:

• Strong experience in product management, preferably within a tech agency or client-facing environment.
• Proven ability to lead product development from concept through launch, managing complex projects across multiple teams.
• Excellent communication and stakeholder management skills, with experience in working directly with clients and senior leadership.
• Strong analytical skills, with the ability to make data-driven decisions and translate insights into actionable strategies.
• Technical fluency and familiarity with agile methodologies and software development processes.
• Ability to balance multiple projects and deadlines while ensuring high-quality deliverables.
• Experience mentoring and growing teams, fostering collaboration and a culture of continuous improvement.

This role is ideal for an experienced Senior Product Manager looking to make a significant impact in a fast-paced tech agency. You'll have the opportunity to lead innovative projects, collaborate with diverse clients, and drive the success of digital products that meet business needs while exceeding client expectations.

We are JUO Studios: a creative shop that specialises in post-production, social media management and

IP development and we're expanding our team.

Responsibilities:

• Have a solid understanding of media industry specifically digital media & marketing
• Able to build and maintain strong relationships with clients.
• Serve as the primary contact point for key clients.
• Provide strategic advices and solutions based on client needs
• Identify opportunities to upsell or cross-sell services to existing clients.
• Prepare and present proposals, negotiate contracts, and close sales.
• Supervise the implementation of client projects to guarantee quality and on-time delivery.
• Work with producers & internal teams to fulfill client requirements.
• Give clients regular status updates and reports on the state of the project, performance indicators, and ROI.
• Engage in prospecting and business development activities to attract new clients.
• Represent the company at industry events and conferences.
• Ensure that projects are delivered within budget.
• Assist in financial forecasting and budgeting processes.

Requirements:

• Diploma / BA/BS in related field
• Minimum 1 year of working experience
• Excellent communication and interpersonal skills
• Strong negotiation and sales skills
• Project management skills, including the ability to manage multiple projects simultaneously
• Analytical skills to assess data and make informed decisions
• Proficient in the Google ecosystem (Google Docs, Sheets, Slides etc)

Right-Space Pte Ltd is looking for a smart, can-do attitude and ambitious Operation /Production Manager who inspires and deliver changes all around them. We are looking for self-starters with solid technical skills who will aggressively build the pipeline and deliver revenue.

Reporting to the Director of Sales, you will take the lead in the day-to-day management of full service studies, large component service project working with MNC clients with global project implementation.

Job Specification:

· Manage, Schedule, assign and supervise work of Operation Workforce.

· Analyse, design and improve the processes by which good and services are produced.

· Measure and improve productivity.

· Implement and manage quality assurance programs.

· Determine workload and schedules for equitable distribution of work.

· Implement and manage quality assurance programs.

· Ensure that each project is delivered on time.

· Work together with the Sales Team and Project Team to prepare quotations and action plans.

· Select and manage multiple subcontractor relationships.

· Supervise the installation and/or repair of sets or props whenever necessary.

· Interpret construction drawings/plans and prepare crew or sub-contractors.

· Respond to emergency call-outs as needed and take appropriate action.

· Perform any other duties and responsibilities as required by the Company.

Skills / Experiences

· Min Diploma Holder

· Ability to take work pressure and meet deadline

· Good Oral and Written Communication Skills

· Good Analytical Skill

· Ability to Motivate, Lead and Manage Employee

· A commitment to customer satisfaction

Job Requirements:

• Project coordination & supervision of ACMV site progress
• Attend site meeting with Developers, Architects, Consultants & Builders
• Coordination with Sub-contractors & Suppliers

Requirements:

• Min. 3 years relevant experience in ACMV
• Diploma and above

Job Requirements:

• Working days per week: 5.5 days
• Working Hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)

Job Title: Sales Manager

Company: Avanta Global (A TÜV NORD Group Member)

Location: Singapore

About Avanta Global:

Avanta Global, a member of the TÜV NORD Group, is a leading service provider in Safety and Health, Environment, and Quality (SHEQ) solutions. With a legacy of success since its inception, Avanta Global offers comprehensive services including Training & Auditing, Manpower Outsourcing, and e-Learning. Our commitment to excellence and innovation has positioned us as a trusted partner for organizations seeking to enhance their operational efficiency and compliance standards.

Key Responsibilities:

· Formulate and implement sales/marketing strategies and plans

· Develop new accounts to ensure business growth

· Actively involve in sales, marketing and business development to identify potential opportunities and new markets, including cold calls, generate appointments and leads

· Plan, execute and manage marketing campaigns and activities, events, promotions and advertisements

· Actively involved in public relations, develop media relations to increase publicity and brand awareness

· Handle and resolve feedback, complaints or conflicts

· Highly self-motivated to achieve KPIs and targets

· Provide monthly reports for management review

· Other ad-hoc duties as assigned by the company

Qualifications:

· Diploma/Degree in Sales and Marketing or other disciplines

· Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels

· Able to work independently without much supervision

· Professional and confident in dealing with corporate clients and possess effective presentation skills

· Well rounded team player to build efficiency and foster a strong team environment

· Possess strong work ethics and keep information confidential

Application Instructions:

Interested candidates are invited to submit their resume and cover letter to [email protected]

Please include "Sales and Marketing Executive Application" in the subject line. Only shortlisted candidates will be contacted for interviews.

Avanta Global (A TÜV NORD Group Member) is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team.

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Working Hours :

44 Hrs/Week

Scope of services :

1. Claims Submission and Processing
2. Disbursement Memo Preparation and Verification
3. Claims Documentation and Monthly Report
4. Other Duties

Requirements

• Minimum two (2) years experience in Admin and Finacial experience in large projects.
• Atleast a degree in business or equivalent
• The personnel will be responsible for the administration of the claims submision.

Working Hours: 44hrs/week

Requirements:

• Local Diploma degree
• 10 years experience working in libraries of similar capacity.
• A Certificate in Library and Information Management is preferred.

Roles:

• The day-to-day operations and administration of the Library is efficient, and all systems, resources and equipment are well maintained.
• The personnels have the requisite knowledge, skills and qualifications to perform the services at all times.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Job Description

• Take ownership of product development lifecycle to ensure timely delivery of products from strategic planning to tactical activities.
• Facilitate product improvement by analysing opportunities to support product positioning and customer demand, to guide product development from concept to launch.
• Evaluate product functionalities and performance, develop and execute strategies to enhance customer experience throughout the e-commerce journey.
• Monitor sales performance and track key metrics, analysing data to identify areas for improvement and implement necessary changes.
• Facilitate and foster cross-team collaboration across business stakeholders, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with the customer service team.
• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
• Research and analyse industry trends, technologies, and best practices in eCommerce operations, generating ideas and implementing relevant strategies to grow market share, improve customer experience and increase revenue and profitability.

Essential skills and qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years work experience as a digital product manager.
• Excellent organizational and communication skills.
• Ability to work collaboratively and effectively with cross-functional teams.
• Proficiency in customer data analysis and business intelligence tools.
• Proficient in Mandarin and English.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

We are currently looking for a Retail Operations Manager to join the team. You will be driving and monitoring the key retail strategies and initiatives, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional customer experience in all our stores.

Operations:

• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and monthly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Responsible for the setting up of new stores, installations and openings (which include planning products display, visual merchandising, product mix etc).
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the outlet supervisors and buying team on stock management.

Team Management:

• Planning of roster and ensuring all outlets are adequately staffed on a daily basis
• Drive, inspire, motivate the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Provide leadership across all our locations and improve team spirit.

Sales:

• Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
• Analyse customers’ demographics and purchasing behaviours, working closely with the retail team, to improve our in-store products mix through consolidations, redistributions, and allocation of stocks.

Customer Service:

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards
• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

The ideal candidate must have strong leadership skills and need to be able to effectively communicate with all levels of employees—from entry-level workers to senior management—in order to ensure that everyone is on the same page when it comes to executing business goals.