This is an on-site Singapore-based individual contribution role that will focus on enhancing the SOW based Digital IT Services and technology talent management services businesses of Sciente International in SG.

• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects and tech talent requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients.
• Work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present qualified candidates to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, and competitor activities to inform strategies and provide valuable insights to clients.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• At least 4-6 years of total relevant experience in IT services / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level roles.

Candidates with new sales experience shall be considered for Business Development Manager for new Client Acquisitions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Key Responsibilities and Requirements:

• At least 1 year of Sales experience within the interior construction sector.
• With presentations and time management skills.
• Diploma / certification in any of the following: Architecture, Interior Design, Project/construction management, Marketing Management or related building construction/ M&E studies, Marketing Management.
• Familiar with, electrical, Celling partition work, carpentry, Tilling work, Awning work, renovation works and fit-out works.
• Experience in managing multiple projects.
• Positive, commitment and “can-do” attitude.
• High integrity, good team player, keen desire to learn, contribute, advance and progress with the company.
• Delivering business/Market share in collaboration with Zonal Sales teams for the year/quarter/month
• Salary+Sales Commission+Yearly Bonus
• Responsible to lead development and implementation of key strategic marketing initiatives for Singapore comprising of PQ, CPC, PDA and Bussmann in order to achieve the Sales Revenue growth in Singapore year on year
• Coordinating market analyses with sales team members and defining appropriate forecasts and plans
• Driving sales efficiency by delivering appropriate product knowledge information and training for each salesperson
• All works Monitoring with subcontractor and handover to clients.
• Monitoring Payment

• Marketing Manager Job Description
• We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and sta!, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.
• Marketing Manager Responsibilities
• Evaluating and optimizing marketing and pricing strategies.
  Analyzing market trends and preparing forecasts.
• Generating new business leads. Develop strategies and tactics to get the word out about our company and drive qualified tra"c to our front door Deploy successful marketing campaigns and own their implementation from ideation to execution
  Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis Produce valuable and engaging content for our website and blog that attracts and converts our target groups
  Build strategic relationships and partner with key industry players,
• agencies and vendors
  Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely Oversee and approve marketing material, from website banners to hard copy brochures and case studies Measure and report on the performance of marketing campaigns, gain insight and assess against goals Analyze consumer behavior and adjust email and advertising campaigns accordingly
• Marketing Manager Requirements
• A Bachelor’s degree in marketing, business or any other relevant field Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
  Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
  Proficient in marketing research and statistical analysis
• The ability to work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Business Development Manager Job brief
• We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an e!ective sales strategy.
• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
• Business Development Manager Responsibilities
• Develop a growth strategy focused both on financial gain and customer satisfaction
  Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
  Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
  Develop entry level sta! into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
  Training personnel and helping team
• members develop their skills.
  Finding and developing new markets and improving sales.
  Perform any other duties assigned by the director.
• Business Development Manager Requirements and skills
• Proven working experience as a business development manager, sales executive or a relevant role
  Proven sales track record
  Experience in customer support is a plus
  Proficiency in MS O"ce and CRM software (e.g. Salesforce)
  Proficiency in English
  Market knowledge
  Communication and negotiation skills Ability to build rapport
  Time management and planning skills BSc/BA in business administration, sales or relevant field
  The ability to work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends).

Inventory Management: Oversee inventory levels, manage stock control, and ensure accurate record-keeping.

Staff Supervision: Lead, train, and supervise warehouse staff, including scheduling and performance management.

Order Fulfillment: Ensure timely and accurate picking, packing, and shipping of orders.

Safety Compliance: Enforce safety protocols and procedures to ensure a safe working environment.

Process Improvement: Identify and implement process improvements for greater efficiency.

Coordination: Collaborate with other departments, such as purchasing and logistics, to optimize warehouse operations.

Maintenance: Ensure the proper maintenance of warehouse equipment and facilities.

Supply Chain Management

· Develop logistics strategies to optimize supply chain efficiency

· Strategize efficient work process flow to streamline the supply chain.

· Roll out of new technology platform with GPS tracking to promote eco-friendly practices and fuel efficiency.

Transportation Management

· Strategize the coordination of transportation of goods for both inbound and outbound process

· Optimize transportation routes to minimize costs and delivery times.

Cost Control

· Implement control measures to monitor transportation and optimize labour utilization.

· Initiative cost-saving and cost reduction measures.

· Prepare annual logistics budget and manage the approved budget.

Performance Metrics

· Meeting agreed key performance indicators (KPIs) and metrics for continually improving logistics performance. (OTIF; customers complaints)

· Root Cause and data analysis to identify areas for improvement and implement corrective actions

· Review and improve incentive plans to inculcate safe and positive behaviour

Compliance and Regulations

· Ensure full compliance with international and local logistics regulations and customs requirements (NEA, LTA etc)

· Keep abreast with latest industry regulations and recommend necessary changes

· Develop SOP in accordance to SS 651:2019 and ensure execution and compliance

People Management

· Supervise and lead a team of logistics, transportation and customer service professionals.

· Provide coaching to team members for problem solving and skill development

Customer Service Excellence

· Oversee the customer care team to ensure delivery and service level are met. Active prioritization process for customer segments A & B in event of resource constraints

· Conduct regular “Voice of Customer” to improve for better customer centricity

· Timely resolution of customers’ complaints/issues

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Create a safe working environment for employees by putting in place safety measures to prevent accident and complications that may arise during work. Also provide safety gear to employees for protection in the event of accidents
• Supervise activities of workers to ensure that they are hands-on in order to promote hard-work, which is needed for successful deliveries and completion of production tasks to meet clients’ demands and deadlines
• Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery
• Liaise with transportation companies to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise
• Give vivid directions and guidelines to shipping agents about nature of goods and delivery locations, and maintain communication with them to ensure that goods are not damaged on transit
• Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transaction
• Help in recruiting competent and hardworking workers to carryout daily operations at the organization and put them through in discharging their duties
• Ensure that workers adhere to industry standards in dealing with clients, to promote rule of law and avoid practices such as smuggling and overloading to avoid accidents which could lead to loss of lives and properties
• Assign different responsibilities to workers to fasten the job and promote specialization and accountability. This way, non hardworking workers can easily be identified
• Keep records of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes

Minimum 8+ years of experience working as part of Payments Technology solution at an IT company, in the role of Project Manager / Test Manager / Delivery Manager.

Must have played a technical lead or Test Manager role for at least 4 year for a full life cycle of application design and development including participation in initial discussion on requirements

PRIMARY SKILL:

• Project Management / Test Management with PMP certification • Exposure to Payments Technology

• Knowledge of Global Payments Processing like SWIFT, Clearing systems (e.g. RTGS, ACH, etc) Should have worked in end-to-end implementation of an IT solution in one of the above Functional areas. Exposure and experience in Payments or Cash Management products like Fundtech’s GPP, GCP, Dovetail or Clear2Pay OPF, Polaris Intellect Suite, etc

SPECIFICATIONS:

Ability to initiate new project or take over existing project

• Work on estimations, planning, scheduling and control

• Capable of delivering in a multi-shore model.

• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs

• Experience with multiple payments and cash management products like Fundtech, Clear2Pay, ACI, Montran, Dovetail

• Strong Project Management skills with at least 6+ years of PM experience working within a Global (time zone separated) team

• Good understanding of Banking domain

• Strong understanding of Project Management concepts, SDLC methodologies and Operating models (Agile and Waterfall)

• Exposure to defining Testing Approach, create and schedule testing activities and meet deadlines.

• Exposure to working with various vendors, internal & external stakeholders to carry out various testing activities to completion.

• Exposure to HPQC, JIRA or other defect management tools

• Experience in NFR testing

• Experience in Test Automation & Tools like QTP, LISA etc

• Managed projects on different technology platforms i.e. Legacy (mainframes) or Open systems (.Net, Java, etc), on different Operating systems (Windows, Unix, Linux)

• Expertise in using Microsoft Office Project for creating and maintain project plans and MS Office Tool Suite (including Outlook, PowerPoint and Excel)

• Excellent presentations skills, ability to communicate in a clear and concise manner

• Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution

• Work with Shared Services Organizations

• Support RFI / RFP and support the sales process

GOOD TO HAVE:

• PMO experience

• Good knowledge in PL SQL and Unix Scripting, C, C++, J2EE, STRUTS and any EAI

RESPONSIBILITIES:

Testing engagement management

• IT Test Delivery both Functional and Non-functional

• Stakeholder management

• Management Reporting

• Enable creation of payments technology domain capabilities, both solution offerings and delivery skills

• Partner with development managers to ensure projects have a time, cost and delivery plan and deliver high quality software to plan as a result of proactive planning and mitigation of issues

• Work closely with Business Analyst to correctly and completely define Business requirements

• Stakeholder Management, Scope Management, Risk Monitoring and Mitigation

• Project and program level tracking and reporting (including task/ milestone tracking, resourcing, risks and issues, WSR)

• Implement software quality assurance initiatives for projects within Payments

• Assess the impact of changes on existing business and technology processes as well as other interfacing systems

• Adhere to toolsets and procedures and embrace them with their project management skills

• Plan and monitor financial budgets, forecasting and metrics to measure project health

• Management reporting including creation, collation and publishing of regional and functional dashboards

• Creation and maintenance of SharePoint sites

• Work with geographically dispersed teams

• Co-ordinate development and implementation of project management best practices to improve overall efficiency and productivity of delivery teams

Our Company:

• Marketing Consultancy
• 5 Days, Office Hours
• Pioneer Crescent
• Basic Up to $2500 + Commission + AWS + Company Benefits

Job Description:

• Craft and design a comprehensive content calendar to plan and schedule content across various channels, ensuring consistent messaging and strategic alignment.
• Creation of IG/Tiktok contents according to campaign and brand needs and ensure that all assets are delivered timely.
• Collaborate with creative team and clients to understand project requirements and develop engaging content that aligns with brand objectives, brand identity, and target audience preferences.
• Write clear, concise, and creative copy for social media posts, captions, ads, blog articles, emails, website content, and other marketing materials.
• Assist in the planning and execution of content shoots, including pre-shoot preparations, on-site or studio shoot settings, and postproduction.
• Conduct research, analyze and present new and fresh ways to execute social content.

Requirements:

• Minimum 1-2 years’ experience in content creation, video production, marketing or in advertising agency.
• Experienced in filming, lighting, and audio set-up.
• Familiar with content styles on all social platforms (IG, TikTok, Facebook, Lemon8, XHS)
• Basic to intermediate proficiency with Photoshop and Video Editor (i.e. Premiere Pro, Final Cut Pro, Davinci Resolve)
• Proficient in English

Join us if you're passionate about content creating, join our team and help small businesses thrive in the digital world, please whatsapp us at 8085 0622

We look forward to hearing from you!

【Job Description】

Contract Management

- Manage yearly outsourcing reviews, including scope preparation and information gathering.

- Ensure compliance with local regulatory requirements and internal policies.

- Conduct and manage independent or third-party reviews for data center hosting services.

- Set and monitor Service Level Agreements (SLAs) for resolution times and overall performance.

- Oversee internal and external audits, including evidence collection and findings closure.

Budget Management

- Forecast and consolidate budget requirements for new financial years.

- Monitor monthly expenses and analyze reports to justify cost changes.

- Process invoices, track spending, and perform budget variance analysis.

- Ensure data center expenses do not exceed the annual budget.

Policy and Procedure Development

- Identify and implement new procedures related to data center operations.

- Draft procedures for access requests, installation, and device management.

- Develop a data center handbook for vendors and staff.

- Provide training on data center rules and regulations.

Human Resource Management

- Conduct yearly reviews of support structure, roles, and responsibilities.

- Manage manpower, including contractors and secondees, with contract renewals and shift arrangements.

Inventory Management

- Maintain detailed data center and rack layout diagrams.

- Track data center assets, including servers, storage, network devices, and security equipment.

- Manage space planning for cage and rack layouts.

- Conduct yearly inventory reviews.

Device Management

- Oversee asset tagging, daily inspections, and tool management.

- Monitor operations to prevent mishandling and ensure device functionality.

- Manage equipment registration, installation, and decommissioning.

Backup Tape Management

- Handle daily management of backup tapes, including inventory and storage.

Cabling Management

- Manage patch panel and power cabling installation, documentation, and maintenance.

- Oversee network cabling management, including testing, repairs, and deployment.

Security Management

- Control access card and rack key management, including logs and reviews.

- Monitor security through CCTV recordings and access checks.

【Job Requirements】

1. Bachelor’s degree or an equivalent qualification.

2. A minimum of five years’ experience in DC Management, preferably within a banking environment.

3. Proficient in English (and Japanese if you can) with excellent verbal and written communication skills.

4. Strong interpersonal abilities, fostering trust and teamwork.

5. Analytical mindset with the capability to simplify complex issues for understanding.

6. Demonstrated organizational skills and the capacity to manage multiple tasks efficiently.

7. ITIL Certified and other relevant certificates (good to have).

Job Overview:

We are looking for a Business Development Manager to help us develop and implement our growth strategies. This position is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential.

During your service, you’ll learn how to identify and apply important strategies and business processes. You’ll get to know the nuts and bolts of our company’s functions and operations and you’ll support our management team with daily tasks such as exploring new business opportunities, evaluating existing businesses and preparing various reports. To succeed in this role, strong analytical skills and effective communication are important management trainee qualifications you should have.

If you’re excited with our company’s vision and want to start the path of becoming one of our future leaders, we’d like to hear from you!

Responsibilities and Duties:

1. Assist in financial analysis and development of business case / financial models;

2. Assist in the development of actionable business plans, establish appropriate tracking and reporting mechanism

3. Provide administrative support;

4. Deep dive in addressable market research and strategize on data gathering and analysis;

5. Participate in company’s strategic planning;

6. Research ways to increase profitability and develop business growth;

7. Create and give presentations when necessary; and

8. Any ad-hoc tasks as required

Requirements:

1. Willingness to learn;

2. Comprehensive knowledge of MS Office;

3. Strong verbal and written presentation skills;

4. Excellent problem-solving skillsets;

5. Effective communication skills;

6. Experience in property management, development or investments preferred; and

7. Tertiary education in any discipline

Reports To:

Directors

Key Responsibilities:*

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

4.⁠ ⁠Stakeholder Communication

- Serve as the primary point of contact for project stakeholders, including clients, suppliers, and internal departments.

- Facilitate regular communication and updates to ensure alignment and address any concerns.

- Prepare and present project status reports to senior management.

5.⁠ ⁠Budget and Resource Management

- Develop and manage project budgets, ensuring financial targets are met.

- Allocate resources effectively to maximize productivity and meet project deadlines.

- Negotiate contracts with suppliers and service providers to secure favorable terms.

6.⁠ ⁠Risk Management

- Identify potential risks and develop mitigation strategies to minimize impact on project outcomes.

- Ensure compliance with all relevant regulations, standards, and company policies.

- Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

7.⁠ ⁠Technology and Innovation

- Stay updated on industry trends and advancements in logistics technology.

- Implement innovative solutions to enhance logistics operations and drive continuous improvement.

- Utilize data analytics to monitor performance metrics and make data-driven decisions.

• In charge and responsible for company recruitment: review job descriptions, post advertisements on job portals, liaise with recruitment agencies, screen & shortlist candidates, arrange & conduct interviews and candidate selection
• Proactively foster positive workplace dynamics to ensure a harmonious working environment.
• Implement innovative employee engagement initiatives fostering a positive workplace culture.
• Oversee the training and develop the process for effective training delivery and manage the Staff Learning and Development Program
• Lead and execute HR operations with a focus on compliance.
• Ensure the delivery of all processes in strict adherence to internal policies and external regulations.
• Recommend and implement solutions to streamline processes, enhancing service delivery and the overall employee experience.
• Work closely with key stakeholders on labor legislations, HR policies, and procedures.
• Provide expert advise on HR related matters
• Facilitate smooth resolution of HR matters through effective communication and collaboration.
• Provide valuable support to review and enhance current HR processes and workflows.
• Contribute to and manage HR projects as assigned.
• Oversee work permit/application and renewal processes.
• Manage government claims or grants, ensuring compliance with regulations.
• Develop and maintain a comprehensive compensation strategy for all employees.
• Conduct market research and pay surveys to ensure competitiveness.

Requirements

• Diploma / Degree in Human Resource or any equivalent professional qualifications
• Possess an IHRP professional certification
• Possess 5 years of experience within managerial level
• Strong organisation and project management skills
• Pro-active, analytical, meticulous and highly organized

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Responsibilities:

• Contributing to the development of marketing plans and strategies.
• Coordinating and working on marketing campaigns across various channels.
• Digital Performance: Track and optimize the performance of digital campaigns.
• Analysing market trends and competitors to identify opportunities.
• Creating compelling content for marketing materials and digital platforms.
• Focus on content Marketing to write long-form articles to profile subject matter experts/capabilities optimized for SEO and our target keywords.
• Develop sales enablement. (Elevated presentation, brochures, and social posts that support the process of selling)
• Collaborating with creative teams and external agencies.
• Assisting in organising events and promotions to boost brand awareness.
• Monitoring and reporting on the effectiveness of marketing initiatives.
• Generate event reports for after-action review.
• Analysis/ROI is achieved by presenting data to the Group Marketing Manager and tracking the marketing spending.
• Align with the marketing communications team to synchronise corporate branding, messaging, and the company’s strategic directions.

Requirements:

• Preferably possess Digital Marketing experience.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work under pressure.
• Ability to work effectively within a team and independently.
• Competency in Microsoft applications, including Word, Excel, and Outlook.
• Good organization skills.

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

A Day In The Life:

• Develop, produce and deliver events on time and within budget
• Schedule, communicate and adhere to timelines set with priorities for every projects
• Maintain good relationships with suppliers and clients
• Manage logistics to ensure projects are efficiently delivered with delighted experience for clients
• Ensure excellent customer service and quality deliver

Who We Are Looking For:

• Diploma in Event Management or equivalent
• Minimum 2 years project management in events
• Self-motivated and result-oriented
• Strong interpersonal and communication skills

Salary will commensurate with candidate's work experience and qualification

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Job Info:

• Salary: Gross up to $6000 (Basic + Allowances + Incentives + AWS + VB)
• Working Hour: Retail Hours
• Location: Woodlands North

Job Scope:

Operations:

• Led a team of Senior Managers and Food court Managers to achieve sales targets and overall outlet performance
• Guided Senior Managers, Food court Managers, and F&B Supervisors to ensure smooth daily operations of food courts and coffee shops
• Provided leadership and set directions, ensuring the operation team adhered to company SOPs and operational workflows
• Maintained good working relationships with landlords, relevant authorities/agencies, and stall tenants
• Assisted inspectors from authorities such as NEA, SFA, and Civil Defense during inspections and follow-up actions
• Liaised with landlords on building matters, joint promotions, and events
• Marketed food stalls to tenants and ensured prompt rental collection from tenants
• Managed lease renewal agreements, negotiated terms, and followed up with stall tenants
• Sourced qualified tenants and food types to fill vacant stalls, ensuring all stalls were occupied
• Proposed activities based on market needs
• Took immediate and appropriate actions for debt recovery (e.g., stall rental) to minimize credit losses
• Handled daily sales settlements
• Collaborated with Business Development and Project teams to identify potential new business opportunities, sites, and oversee the build and renovation processes
• Ensured the financial and operational performance of designated food courts and coffee shops
• Worked with senior management and the financial team on outlet budgets
• Established overall business plans and provided regular performance, sales, and financial budget reports to senior management
• Provided solutions to improve the bottom line and outlet P&L.
• Maintained and improved established quality and service standards
• Developed employees by providing ongoing feedback and establishing performance expectations
• Conducted regular checks on hygiene, service standards, and product quality, providing feedback internally and to stall tenants
• Ensured stall selling prices were in accordance with agreements
• Assessed and evaluated stall tenant performance
• Supervised and guided stall tenants and cleaning contractors to achieve high service quality and housekeeping excellence
• Conducted weekly and monthly outlet meetings
• Ensured M&E works were completed according to schedule

Administration:

• Reviewed staff performance and provided recommendations on staff confirmation, promotion, and training to enhance work performance
• Handled disciplinary issues, grievances, disputes, and team tensions
• Managed termination procedures according to company guidelines
• Communicated company policies and procedures effectively to team members and stall tenants
• Accountable for outlet float money, petty cash, and daily sales collection
• Ensured stall tenants’ daily sales were accurately received and banked
• Submitted timely outlet reports
• Prepared and submitted monthly reports to Senior Management
• Ensured proper cost control on all expenses according to budget
• Took necessary actions against stall tenants and contractors for service, housekeeping, and agreement non-conformance
• Performed any other assigned tasks

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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Purpose

Ensure that the handling of hazardous cargo in DHL Global Forwarding is consistently compliant to all legal guidelines and requirements. The Dangerous Goods Manager is responsible for making sure safe and compliant handling of Dangerous Goods according to global protocols in coordination with relevant stakeholders within a specific region.

This also entails functioning as an intermediary between the global DG team and the country organisations as well as monitoring consistent training.

The role is responsible for both Air Freight and Ocean Freight and requires active collaboration and alignment with the operations functions in both products.

Key Tasks

- Collaborate with global Dangerous Goods manager to facilitate needs and requirements from countries within specific region

- Support countries with implementation of global Dangerous Goods standards and their individual training needs

- Monitor application of global Dangerour Goods standards, identify gaps or non-compliance issues and work with relevant stakeholders to address them

- Provide support on issues and problems for less established country organisations

- Conduct risk assessments to identify potential hazards associated with the handling and transportation of dangerous goods within the region. Alert risks to global team and implement strategies to mitigate risks.

- DG user management and coordination on regional level

- Produce regional DG reports as specified and agreed on with global team

- Collect feedback from country organisations and align with global team to ensure continouus improvement of functional processes

- Monitor changes in DG regulations on country and / or regional level and notify global team if impacting global framework / processes

- Lead regular update meetings with country DG managers across the region to enhance communication across geographies and ensure regulatory compliance

- Align with regional Marketing & Sales for Dangerous Goods specific matters

- Collaborate with stakeholders at all levels to understand their needs, gather requirements, and manage expectations

- Stay updated on industry trends: Stay informed about industry best practices, rules and regulations, emerging technologies, and trends in digitalization to ensure the organization remains competitive, innovative and compliant.

Differentiator (skills, experience, knowledge)

- Industry knowledge and experience: Solid understanding of the specifics of the forwarding industry including (but not limited to) rules and regulations, industry practices etc.

- Extensive expertise in the transport of Dangerous Goods and strong understanding of import regulations, customs procedures, and documentation requirements

- Project management expertise: strong project management skills, effectively planning, organizing, and executing projects from start to finish.

- Business acumen: Deep understanding of the organization's business goals and objectives, allowing the person to align technology solutions with strategic initiatives and drive value for the business.

- Technical knowledge: Solid understanding of technology and IT systems, enabling effective communication and collaboration with technical teams, as well as informed decision making regarding solution design and implementation.

- Stakeholder management: Building and maintaining relationships with stakeholders at all levels, including business leaders, clients, vendors, and internal teams. Effective expectations management and alignment throughout the solution delivery process.

- Problem-solving skills: Adept at identifying and resolving issues - strong analytical and problem-solving abilities, enabling the person to make informed decisions and find innovative solutions.

- Communication and leadership: They possess excellent communication skills, both verbal and written, and can effectively lead and motivate cross-functional teams to achieve project objectives. They can effectively communicate complex technical concepts to non-technical stakeholders.

Stakeholders

- Convince other subject matter experts to accept new concepts, practices, and approaches

- May cooperate with and coordinate 3rd parties e.g. external service providers

- Build strong, trusting cross-functional relationships with DHL managers

- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders

- Provide technical guidance to line managers and employees

Management Responsibility

- Individual contributor who may manage two or fewer employees

- May direct the work of other lower level professionals or manage processes and programs

- Coach, review and delegate work to lower level professionals

Education/Qualification Requirements

- Bachelor Degree or equivalent experience/qualification

- More than 6 years relevant experience preferably in forwarding logistic and process improvement

- Preferably supervisory or team lead experience

- Work experience in the Asia Pacific region would be a distinct advantage

Description:

Experience Level: Senior (10-15 years)

Key Responsibilities:

Lead end-to-end delivery of large-scale programs, including application portfolio migration, post-merger integration, and data migration.
Collaborate with cross-functional teams to ensure seamless integration and alignment of business and technology objectives.
Manage stakeholder relationships at all levels, providing clear communication and updates on project progress.
Navigate and lead change management activities, ensuring smooth transitions and minimal disruptions.
Prepare and deliver high-quality presentations and reports for executive leadership.

Qualifications:
10-15 years of experience in program management, with a focus on delivering complex projects in the Insurance industry.
Proven expertise in managing application portfolio migration, post-merger integration, and data migration initiatives.
Strong stakeholder management skills, with the ability to influence and drive consensus across diverse teams.
Excellent presentation and communication skills.

Job Info:

• Salary: Basic up to $7000 + VB
• Working Hours: Monday - Friday (9am - 6pm)
• Location: Tanjong Pagar

Job Scope:

Develop New Franchise Opportunities:

• Research and analyse potential markets to identify new single, area, or country master franchise opportunities
• Develop comprehensive strategies to attract and secure franchise partnerships, including negotiation of terms and agreements

Overseas and Strategic Planning for Leasing Areas:

• Conduct market research and feasibility studies to identify strategic leasing areas for expansion
• Collaborate with internal stakeholders to develop and execute leasing strategies that align with business objectives

Market Expansion:

• Identify and evaluate new market segments to diversify revenue streams, including retail, catering, corporate partnerships, online delivery, and aggregator platforms
• Develop and implement tailored marketing and sales strategies to penetrate new markets effectively
• Research industry trends and consumer preferences to identify opportunities for new product offerings or product line expansions
• Work closely with cross-functional teams to develop, launch, and market new products to drive revenue growth

Relationship Management:

• Cultivate and maintain strong relationships with key stakeholders, including franchisees, landlords, vendors, and strategic partners
• Serve as the primary point of contact for franchise inquiries and support ongoing franchise operations

Revenue Optimization:

• Analyse sales data, market trends, and competitor activities to identify opportunities for revenue optimization and cost reduction
• Develop and implement pricing strategies and promotional campaigns to maximize profitability

Collaboration and Reporting:

• Collaborate with internal departments, including operations, marketing, finance, and legal, to ensure alignment and support for business development initiatives
• Prepare regular reports and presentations for senior management, highlighting key performance metrics, achievements, and areas for improvement

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Works with Engineers to develop plans and project time frames.Distributes resources and ensures timely completion.Plans, hires, fires, and supervises employees.Coordinates all aspects of construction projects from initiation to execution and completion.Ensures projects stay on budget and schedule.Prepares budgets and cost estimates.Ensure adherence to all health and safety standards and report issues

Job Responsibilities:

• Planning, scheduling and monitoring of QS’s work for respective projects to ensure that works are completed on time for submissions to Client parallel to Project Schedule both in re-measurements and change proposals.
• Provide quotations to Client’s for any new additional works arises out of the original scope of works (if any).
• Checking and approving the change proposal for submission to Clients.
• Prepare forecast of overall projects costs inclusive of revised MTO’s and change proposals of each project. (Will provide to Client periodically.)
• Meeting up with Clients to reconcile and close up on the re-measurements and change proposals submitted.
• Compilation and close-up of final account for each project completed with the respective client.
• Prepare and monitor of invoices and payments from Client for each project.
• Provide contractual advice to the PM or Project Team for any commercial issues.

Job Requirements:

• Diploma/Bachelor’s Degree in Civil Engineering, Quantity Surveyor or any Technical Discipline
• At least 10 years of experience in Marine shipyard for large constructions projects
• Experienced in the quantification and valuation of works for claims is essential, together with sound knowledge of commercial processes such as contracts, subcontracting, tendering and procurement
• Excellent written and good communicative skills.

Job Summary: The Training Compliance Manager is responsible for ensuring that all training programs and initiatives comply with industry regulations, organizational policies, and best practices. This role involves overseeing the development, implementation, and evaluation of training programs to ensure they meet compliance standards of relevant funding bodies and support the organization's goals. The Training Compliance Manager will work closely with various departments to manage compliance requirements and facilitate training that aligns with regulatory and organizational standards.

Key Responsibilities:

1. Compliance Management:
   • Monitor and ensure compliance with relevant regulatory requirements, industry standards, and organizational policies related to training and consultancy projects.
   • Develop and maintain training compliance frameworks and procedures to align with current regulations and best practices.
   • Conduct regular audits of training programs and records to ensure adherence to compliance standards.
2. Training Program Oversight:
   • Oversee the development and implementation of training programs, ensuring they meet compliance requirements and organizational objectives.
   • Collaborate with subject matter experts to design and update training materials that comply with regulatory and industry standards.
   • Review and approve training content and delivery methods to ensure they meet compliance requirements.
3. Policy and Procedure Development:
   • Develop and update training policies and procedures to reflect changes in regulations and organizational needs.
   • Ensure training policies are effectively communicated to employees and integrated into daily operations.
4. Reporting and Documentation:
   • Maintain accurate records of training activities, including attendance, completion rates, and compliance status.
   • Prepare and present reports on training compliance, including metrics, findings, and recommendations for improvement.
5. Training and Support:
   • Provide guidance and support to departments and employees on compliance-related training matters.
   • Conduct training sessions and workshops to educate staff on compliance requirements and best practices.
   • Address and resolve any compliance issues or concerns related to training programs.
6. Risk Management:
   • Identify potential compliance risks related to training and develop strategies to mitigate them.
   • Stay informed about regulatory changes and industry trends to proactively address compliance issues.
7. Continuous Improvement:
   • Evaluate the effectiveness of training programs and make recommendations for improvements based on feedback and compliance audits.
   • Promote a culture of continuous learning and compliance within the organization.

Qualifications:

• Experience: 5 years of experience in training management, ompliance, or a related field, with a proven track record of managing compliance programs.
• Skills:
  • Strong knowledge of regulatory requirements for all WSG, SSG and PSG-JR related fundings.
  • Excellent project management skills, including the ability to plan, execute, and evaluate training programs.
  • Strong communication and interpersonal skills, with the ability to effectively interact with employees at all levels.
  • Proficiency in training management system (TMS) and TPGateway.
  • Proficiency in learning management systems (LMS).
  • Attention to detail and strong analytical skills for evaluating training programs and compliance data.

Who We Are
AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique
We stand out by how we value our people – through learning and development. Our organisation is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play:

• A strategic thinker with strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols and procedures.
• Develop and deliver security induction/training programs for security officers deployed to provide security operation based on site’s requirement.
• Able to develop security plan for security operations.
• Able to identify gaps in current and/or unprecedented security/safety operating issue based on site’s requirement.
• Knowledgeable in security best practices and attentive to details.
• Staying up-to-date with the latest security technologies, trends and the security landscape of the region.
• High level of integrity, attention to detail, and the ability to work under pressure.
  Forbearing in Leading and/or mentoring security staffs (comprise security executive/operation executive, security officers).
• Have strong communication and interpersonal skills in order to engage and interact with different stakeholders effectively.
• Able to be on stand-by or on-call 24/7 for any security exigencies and/or security operations in a fast-paced and highly demanding industry.
• Able to drive with a Class 3 licence is an advantage.

Responsibilities:

• Key responsibilities include managing security personnel, coordinating with law enforcement agencies and other agencies on adhoc assignment, and ensuring compliance with all relevant regulations and standards.
• Respond to security/safety incidents and emergencies.
• Oversee and manage all security operations and personnel.
• Develop and deliver security induction/training programs, SOPs, workflows upon identified gaps and/or whenever necessary.
• Prepare and present security reports whenever necessary.
• Attend meetings and record minutes
• Conduct investigations into security/safety breaches and incidents.
• Conduct regular security checks/audits at least once a week
• Develop and maintain excellent relationships with clientele that engage our security services.
• Responsible in duty roster planning and/or oversee the planning of duty roster by site supervisor
• Report to Division manager in all administrative and operational matters.
• Responsible to Division Manager on all administrative and operational matters assigned.

What Knowledge & Experience We Require From You:

• At least GCE O Level, A level/Diploma or Degree from a recognized institution.
• At least 2 years of relevant experience in a similar capacity.
• Experience in Security Industries preferred.
• Positive mindset with strong initiative in continuous improvement is highly valued.
• Good interpersonal skills with good verbal and written communication skills
• Able to work independently.
• Must be proficient in Microsoft office (powerpoint, excel, word).