• MNC
• Permanent Position

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Accounts Executive (AP).

RESPONSIBILITIES:

• Manage the Accounts Payable process including the booking of entries, verifying vendor invoices with supporting documents, and issuing payment, ensuring that local GST is properly accounted for
• Handle staff claims and audit support
• Handle daily cash reconciliation and quarterly group bank reconciliation
• Monitoring and keeping track of the foreign currency funding requirement
• Issuance of manual debit/credit notes
• Liaising with Operations and external vendors on accounting-related matters, especially the payables related matters including supplier’s statement reconciliation
• Maintain fixed asset schedule and run monthly depreciation from system
• Posting of monthly IFRS16 entries generated from system
• Responsible for the month-end and year-end closing, i.e. Accrual journal, prepare balance sheet schedules
• Assist in ad-hoc finance project in automation of the task
• Assist in other finance work-related tasks and cover other colleagues when necessary
• Any other ad-hoc duties assigned

REQUIREMENTS

• Diploma in Accounting or any equivalent qualifications
• Prior experience as an accounts executive / finance executive or similar roles, preferably in Food / F&B industry
• Proficient in Microsoft Outlooks, Words, Excel & Navision
• Team player with a positive attitude, strong analytical and excellent communication skills
• Possess a willing-to-learn and proactive attitude

OTHER INFORMATION:

• Location: West
• Working hours: 5 days work week
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We are looking for a detail-oriented individual with excellent communication skills to join a reputable commodity trading company as a Vessel Operator. The ideal candidate should have at least 3 years of experience coordinating end-to-end vessel operations.

Key Responsibilities:

• Manage vessel operations, track and update vessel movements regularly
• Support daily chartering tasks, including the negotiation and fixing of period chartered vessels
• Coordinate with shipowners and vessel masters to ensure smooth operations and optimize voyages
• Confirm the compatibility of loading and discharging ports
• Oversee loading and discharging operations, ensuring proper stowage planning
• Oversee P&L, calculate interim port charges, and assess demurrage for time charter operations
• Prepare and circulate Fixture Notes for relevant parties
• Maintain a strong understanding of market practices and charter party terms to manage cost exposures effectively

Key Requirements:

• Diploma in international trade, maritime, or equivalent
• 3 years of experience in vessel operations
• Good communication and interpersonal skills
• Team player and independent

How to Apply:

Interested candidate, please submit your updated resume in MS WORD Format to: Email – [email protected] or call your Friendly Consultant, Jing Ying (Reg. No: R23115733), at 6590 9935 or WhatsApp 8482 1951 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Primary Responsibilities

Team Leadership & Management

• Lead, supervise, and mentor the technical support team, fostering productivity and morale.
• Conduct regular training sessions to keep the team updated on new technologies and support protocols.
• Define clear goals, objectives, and performance expectations for team members.
• Oversee recruitment, onboarding, and performance evaluations to build a high-performing team.

Customer Support

• Ensure prompt and effective resolution of customer issues to achieve high satisfaction levels.
• Serve as an escalation point for complex or unresolved technical problems.
• Monitor customer feedback and address recurring issues proactively to improve the customer experience.
• Develop strategies to enhance customer support operations and service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement and manage ticketing systems, reporting tools, and communication platforms.
• Analyze support trends to optimize workflows, improve efficiency, and reduce resolution times.

Technical Expertise

• Maintain in-depth knowledge of the company’s products, services, and technologies.
• Guide the support team in technical troubleshooting and resolving complex issues.
• Collaborate with product and engineering teams to address recurring technical challenges and improve products.
• Stay informed about industry trends and integrate best practices into the support process.

Communication & Collaboration

• Act as a bridge between the support team and other departments, such as sales, marketing, and product development.
• Provide senior management with regular updates on team performance, customer satisfaction, and operational challenges.
• Liaise with external vendors or partners to resolve third-party technical issues.
• Effectively communicate technical concepts to non-technical audiences and stakeholders.

Strategic Planning

• Develop and implement strategies to scale support operations in alignment with business growth.
• Allocate resources efficiently to meet current and future support demands.
• Establish and enforce customer service policies that align with company objectives.

Risk Management

• Identify risks in support processes and develop strategies to mitigate them.
• Ensure compliance with regulatory standards and data protection laws.

Metrics & Reporting

• Monitor support metrics such as first-response time, resolution time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
• Leverage data-driven insights to refine processes and improve service quality.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, IT Engineering, Business Administration, or related fields.
• A minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on expertise in troubleshooting software, hardware, networking, and systems.
• Familiarity with ITIL frameworks or similar methodologies.

Technical Proficiency:

• Strong knowledge of Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), and Cloud Platforms (AWS, Azure, Google Cloud).
• Proficiency with helpdesk tools (e.g., Zendesk, Freshdesk), CRM platforms (e.g., Salesforce), and monitoring tools (e.g., Nagios, SolarWinds, Datadog).

Certifications (Preferred):

• CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma certifications are advantageous.

Skills:

• Exceptional leadership, goal setting, and performance management abilities.
• Strong organizational and project management skills, with a strategic mindset.
• Expertise in conflict resolution, adaptability, and working under pressure.
• Commitment to delivering high-quality service and maintaining customer satisfaction.
• Excellent communication and interpersonal skills for handling escalations professionally.

Key Responsibilities:

• Deliver exceptional support for all ongoing Technical Team projects, ensuring seamless execution and client satisfaction.
• Act as a primary point of contact for clients, resolving escalated customer complaints independently and effectively.
• Coordinate and oversee project components, providing regular status updates to the Technical Director.
• Develop clear project objectives by analyzing proposals and plans, consulting with management, and establishing actionable goals.
• Define project responsibilities by identifying phases, allocating resources, and evaluating contractor proposals.
• Establish project specifications by reviewing product designs, client needs, and performance standards; conduct technical studies and cost analysis.
• Validate product performance through comprehensive testing and evaluations.
• Develop and maintain project schedules by analyzing timelines, sequencing activities, and monitoring progress.
• Address project challenges by resolving issues, coordinating efforts, and maintaining alignment with plans and specifications.
• Manage project budgets by authorizing expenditures and overseeing contractor agreements.
• Generate detailed project status reports, analyzing data and trends to provide actionable recommendations.
• Collaborate with the commercial team to expedite project closure and meet professional service targets.
• Lead and manage internal team members as well as external vendors or partners.
• Report project-related issues promptly to minimize delays and optimize resource usage.
• Monitor and track project tasks, ensuring timely completion and negotiating with clients when delays or gaps occur.
• Create and maintain comprehensive documentation for all project phases and deliverables.
• Contribute to the team’s success by achieving related goals as needed.

Job Requirements:

• Highly driven and eager to learn new technologies, with the ability to thrive under pressure.
• Resourceful, innovative, independent, and a strong team player.
• Proactive and customer-focused, with excellent time management and organizational skills.
• Able to take initiative, meet deadlines, and take ownership of projects while ensuring clear communication with all stakeholders.
• Strong interpersonal, presentation, writing, and communication skills.
• Adept at conveying IT technologies and processes effectively to various audiences.
• Demonstrated experience in managing small to mid-sized IT solution projects.
• Bachelor's degree in IT or equivalent, with relevant certifications preferred:Certifications (Preferred): CAPM, PMP, Scrum
  Technical Certifications: CCNA, Microsoft CCSE, ITIL v3
  

Key Responsibilities:

• Professional Deployment and Services: Execute and manage the implementation and upgrading of cybersecurity solutions distributed by the company. Occasionally coordinate with customers and manage project timelines.
• Customized Solutions: Develop and recommend tailored solutions or alternatives to meet specific customer requirements.
• Product Training: Deliver training sessions on company products for customers, partners, and internal teams.
• Installation and Configuration: Perform independent installation and configuration tasks by following product manuals and guidelines.
• Skill Development and Certification: Continuously enhance technical skills by acquiring certifications relevant to the products or technologies managed.
• Domain Expertise: Build subject matter expertise to facilitate knowledge transfer and skill-sharing with the maintenance team, improving customer support capabilities.
• Technical Support: Collaborate with sales and support teams to address technical challenges, including product feature explanations, implementation planning, tender compliance, and ad-hoc technical queries.

Job Requirements:

• Professional Attitude: Maintain a positive and professional approach to work.
• Teamwork and Independence: Able to work both independently and collaboratively within a team.
• Adaptability: Perform effectively under pressure, meet tight deadlines, and thrive in a dynamic environment.
• Educational Background: Possess a Nitec/Higher Nitec certificate, Diploma, or Degree in IT, Information Security, Cybersecurity, or related fields.
• Experience: At least 2 years of experience in IT, Information Security, or Cybersecurity is preferred. Entry-level candidates may be considered for an Associate Engineer position.
• Technical Knowledge: Strong familiarity with technology infrastructures, including but not limited to:Firewalls, VPNs, DLP, IDS/IPS, Web Proxies, DNS, Email Security, Log Management, SIEM
  Virtualization, Containers, AWS, Azure, Google Cloud
  DevOps/DevSecOps, Privileged Account Security, Identity Access Management, Endpoint Security, and CyberArk Conjur
  
• Troubleshooting Skills: Proficient in diagnosing and resolving network and system issues, including:Routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, Active Directory (AD), LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH
  
• Cybersecurity Awareness: Demonstrate a keen interest in staying informed about cybersecurity trends and hacking techniques.
• Certifications (Preferred): Possession of certifications such as Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, or OSCP is advantageous.
• Programming Proficiency: Knowledge of programming languages such as Python, C++, Java, JavaScript, Ruby, Bash scripting, and PowerShell is a plus.
• Compliance: Adhere to company Information Security Standards.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.